The service manager, Julio, was excellent to work with. The head mechanic, Mike, was highly knowledgeable about my vehicle and the Infiniti extended warranty. The repairs were done correctly and promptly.

Sam was attentive and thorough. They finished my work on time and did a great job. They even washed my vehicle!

I dont even know where to begin with the incompetence and lies. We pay extra monthly with the car payments to include oil change and tire rotations. First issue, the guy at service tried tried charge my husband over $100. Doesnt that show on the profile? It makes me question where that money would have gone if my husband did pay it. The first time we took the car they mentioned nothing of that, so clearly it does show in the computer. Second issue, they used our lug nut to take our tires off..... this is a mechanic, also, at an Infiniti dealership. Dont you have your own supplies? Why did they go through OUR car looking for it. Third issue, if my husband didnt realize our little bag we had in the center console out then they would have never told us they went snooping through our car and took out OUR lug nuts. So, we noticed, it was missing. This was a Saturday. We called right away and said we needed it dropped off asap. We were promised the service manager would call as soon as he arrived Monday. Yes, he called around 9:15 am and promised they would be dropped off the nest day ( Tuesday). Wednesday came around. I called, was told it would be dropped off that afternoon. Thursday came around and I was told by 3pm. We arrived home at 545pm, no lug nuts, plus we had a trip planned for the next day. These things are needed especially for a road trip in case something would have happened. My husband ended up going to pick it up and the manager was not there but he had one of the front desk girls hand my husband a letter of apology. We were offered a detail for our car which I highly doubt we will use. We would go there out of convenience, but I think traveling further may be our best choice. Even when we financed our car that was a bad experience, we had to go back because the brakes were warped from sitting in the lot a few months and the interior was not cleaned, it was all dusty ! How do you let a car off the lot without checking these things!?!?!? Also, this is our third time getting a service done at this location, and all of the times we went there has been an issue. Pathetic.

I went for the first time they helped me to look at cars then I decided which one I want, sat down and discussed the offers I said will think about it, so they said we will give better offer when you come back. So I looked at offers online to see but when I went back Juan the manger came helped me and he gave us the best deal and we were able to make the deal and buy the car, they were quick and nice not pushy at allI really recommend this place :)

This is my second 1 star Google review.I stopped by the Infiniti dealer (Clifton location) to schedule an appointment. My car is making a very loud noise while I’m driving. They gave me an appointment for the following week. So, for 7 days I’m driving on the right lane of a highway, 50-60 miles per hour. Afraid that it might break down any minute, waiting for my appointment day. I arrived at my appointment yesterday. The service manager came over to me just to inform me that they will not provide any services because I left them a bad Google review!They made me drive for a week a car what can break down while I’m driving, cause harm to my health/life just because of a Google review.Unfortunately I don’t have the luxury of taking a week off from work while waiting for my car to be fixed.I don’t understand why they didn’t tell me that when I went there to schedule this appointment?They handled my case very poorly the first time, they deserve bad review.However, I figured I’ll give them a second chance.All businesses are hurting now, they understaffed, nobody’s trained properly, post Covid stress.I should go somewhere else, learn my lesson the first time.Seriously, if that was me on the other side, I would apologize, promise I will do my best to provide better service and simply ask to take the bad review down.They would not have the bad review and keep a customer.Lesson learned!Don’t make my mistake, just go somewhere else.

Garbage customer service in the sales department.Avoid this dealership at all costs as long as Juan is managing there. Customer service is the least of his concerns

Writing to update: For anyone who thought the owner reaching out did any good, it was just for show. After this review it took another month to receive the plates. My husband ended up calling Albany several times, only to hear that the dealership failed to register his car and request his plates again and again. The only reason ANYTHING got done is because we called Infiniti’s company customer service (not another dealership) and they graciously and continuously followed up with the company to get things resolved. To make matters worse, when the plates finally did arrive at the end of June, Jonathan had the nerve to tell us to drive back to NJ to pick them up after telling us he would have them delivered Next-Day through FedEx. Shockingly, it took another 2 WEEKS to receive the plates. My opinion has not at all changed. Stay FAR AWAY from this place and take your money elsewhere. They are no where near worth the headache.This place has been a nightmare to work with. My husband and I purchased a car from them in April, and were supposed to have the license plates delivered to our home about a week ago. Well, now the temp plates are expired and we can’t drive our car. No one at the dealership has been helpful, but instead completely dismissive. No clue what happened to Jonathan, our sales rep, who I honestly believe purposefully ignores our calls because when we call from another number he conveniently answers. We’ve been passed around from person to person, with someone “calling us back” each time. They either need a better system or to hire more workers because the way it’s running is despicable.

I have owned/leased many standard and luxury cars since the 50s and have never been treated as well, both sales and service. Highly Recommend!R.N. WilliamsMantoloking, N.J.

First-class service! James in the service center works hard and is very patient! I am very grateful to him for helping me! ! !

Julio in service dept. has exceptional customer service. What a pleasure to work with on each occasion:

Very courteous, friendly and professional staff. Explain things in detail so that you understand. Keep you up to date while your car is being serviced. Answer all questions fully. Operate with integrity which is everything. Absolutely love this dealership and highly recommend to family and friends. Excellent quality of service and operate with integrity. Go Fette Go!

They refused to give me a loaner, when i wanted to bring my car in to fix (transfer case, transmission issue) just because I didn’t buy my Infintiti from fetter infiniti dealer. Although it was going to stay by them at least a week to diagnose and fix. And although I always do my oil change by them. Very bad customer service, never going back by them.

They wanted to charge me $2500 for a $600 job. Bought parts on eBay and went to pep boys, fixed my car to factory specs in front of my eyes. Guess who’s never coming back to this place?? This guy.While you at it to save your name train your service manager to stop talking smack in office over his phone about his colleagues in Spanish, some of us do understand his rude comments. There are two love birds there that were making out in lobby, the white muscles guy and the white cashier. Get room next time please.

Excellent sales team definitely will more business with Fette in the near future.

HORRIBLE HORRIBLE! I CAN NOT GET ANYONE TO RETURN MY CALLS. They are rude. I leased a vehicle on April 24 and still have not received my registration. My dealer plates have expired and I did receive a ticket for no registration. I called 2 weeks ago and was told it was in the mail and to put my old plates back on. Well 2 weeks later still no registration. I have been very patient till they started to lie to me giving me fake fed ex tracking number. The reception laughing at me every time I call to speak to someone. Then Charles calls me back with some more lies promising it would be here today and still nothing. I put in a formal complaint with corporation headquarters and consumer affairs.

I couldnt be more pleased with my experience at Fette INFINITI. Zack was extremely helpful and was key in my decision to ultimately buy a car here. His professional and calm demeanor was very much appreciated as the buying process could be stressful for most. The staff here is very kind and straight forward. They answered all my questions and concerns. I would definitely recommend buying or leasing a car here and make sure you ask for Zack as your salesman. 5/5 Service!!

My family and I didnt appreciate how we were treated at all this was my mom second purchase with INFINITI when she brought the 2017 QX50 she was told welcome to the INFINIT family and she wouldnt have to put any more down payments with her next or future purchase . We spent over an hour going back in forth with this alone with Charles and then his Boss as if we were lying then they started coming up with the sales pitch of this is the best we can do by offering my mom different down payment amounts mind you the car had 17k miles on it and in great condition it was just weird to spend that much time on a down payment when we was telling them what the prior manager told us, there answer to that was maybe that is why he dont work their anymore I will try and see about my mom going to another INFINIT dealer going forward also when she brought her 2017 she was told all car washes was free and she can come anytime that was also a issue smh I asked for a bottle of water and was told we dont have any (smh ) so we seen Gabriel and he was nice enough to get me a bottle of water when Im ready to buy a car it wont be from this dealership AT ALL. that is not how you treat family also please pardon any typos Im a busy answering emails and trying to get this typed up. The only person I found to be nice was the sales guy and Gabriel is nice but Charles is 30 years to long no personality kind of nice nasty and his manager as well.

Came here for a diagnosis of a car I recently purchased.so everything is been good at least in the service department. James was really helpful and detailed with my car needs.

Great place to lease a car. This is our fourth or so Infiniti lease. Jane and I are very pleased with dealing with Fette.

After shopping around at slummy Toyota dealerships for a month, I was super relieved to visit Fette Infiniti. I had grown tired of being treated unprofessionally by dealerships all around NY/NJ.It’s a very nice dealership. Really clean and professional. Jacques, the salesmen was super nice to work with and was helpful, knowledgeable and honest. The finance manager, O.C was wonderful to work with, was quick and very helpful and friendly. Highly recommend this dealership and will definitely refer my family and friends.Thanks guys!!

I’ve purchased my car on October 21,2017. I️ would like to give a shot out to Jacques who help me out in this stressful process. I’m happy I’ve upgraded from a Nissan to an Certified Infiniti G37. The level of customer service Jacques portray was astonishing. Not only he was a good sales person but he took a step out of his role & put himself in my shoes. He also was very patience with me even when another customer try to ask for his assistance. His professionalism doesn’t go unnoticed.

Fette infinti is always professional and friendly.They really want to make sure you understand what you are getting into. They answer all questions you ask. The facility is open and clean. The finance manager is down to earth and easy to talk to and junior really listened to my request and made sure I got what I asked for. A hassle free experience. Will definitely recommend this place.

Very disaapointed and ANGRY. I came here to get a alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when I called them to tell them about it, they said We asked our technician and we trust him more than you, sorry. The sad thing is I actually really liked this dealership and I would come here even though Ramsey Infiniti is closer to my home. Guess thats going to change now....

I went to the Fette Infiniti on Monday to drop off my car for Tuesday’s appointment and pick up the loaner car. After speaking to few people I was finally informed that they need to cancel my appointment because they don’t have the loaner available, due to Covid restrictions. My appointment was moved to Wednesday. Wednesday morning I received text and voicemail that they need to cancel my appointment again, due to being understaffed. I called back on my lunch break, they couldn’t reschedule it because the service department receptionist was on the phone with another client, I was told they will call back. I informed the person I spoke to that my lunch is over at 11:30am, to call me back before that time or call me back when I’m done with work, after 3:30pm.Of course she called back at 11:36am!!!I called back after work, they rescheduled it to the next day.When I got home I decided to call the main Infiniti headquarters to let them know what’s is going on. She called the Fette Infiniti place and guess what? She was informed that they need to cancel that appointment as well. This time to power outrage. The manager said that they have that problem for last few days due to construction on route 46 and that I was called this morning to reschedule it. I explained to him that the call this morning was to cancel today’s appointment, the appointment for tomorrow (he just told me he needs to cancel) was scheduled about an hour ago.This time my appointment was rescheduled to next week.Every single time I was given a different reason for the cancellation depends on who I spoke to.Every single person I spoke to was extremely rude and unprofessional. I’m shocked that this is the service Infiniti is providing to their customers. Next time I’ll go to a different location. The only reason I’m still trying to be seen by someone at Clifton location is that the problem I have with my car was “fixed” there 6 months ago.Very upsetting.

Bought a used 2018 Nissan from Antonio 10/2019 went to trade car in and found out there were not just 1 but 3 accidents on the car that were not disclosed to me. Major lawsuit coming your way

Very professional, organized and precise staff. I received the exact car I wanted down to the last detail and at a fair price. The entire process was very efficiently handled by the Fette salesperson and finance manager. Would highly recommend Fette Infiniti to anyone and will continue to be a returning customer.

Service is always great. I have credit my Service Advisor, Gary, and my Mechanic, Mike, who consistently ensure my vehicle is at its best and that all my concerns are fully rectified. Im no super star, just a regular client that receives quality service.

The absolute worst dealership and service center. Not only will I never buy another Infiniti but will not consider another luxury vehicle ever again. I was sold a car that came off lease. Less than 18 months later the brake lines failed at 60k miles. I was left in the middle of the highway with a car full of kids. When it was in to be fixed they didnt like the way the transmission looked so they changed it. It was all under warranty. 8 months later the transfer case blew. Cost me 4k in other expenses because the rusted parts not under warranty couldnt be safely put back. Less than 6 months later and 3 weeks after receiving a clean bill of health, the transmission blew. During this time the communication from the service team was atrocious. I wouldnt get a call back for days and when I did there was little to no information. I would call and get hung up on by the receptionist or not picked up at all. Then all of a sudden one day I get a text the car is ready to be picked up. The 1st time the transmission was changed it took 3 days. The 2nd time was 2 weeks. Here we are now 6 months later and one morning my car doesnt start. (There have been at least 6 semi major issues outside of these 3 but they were handled relatively ok.) It has been a week and I have received 1 initial phone call and 2 text messages saying they need to do more testing. Thats it. The communication and customer service has taken a nose dive. I still owe $$$$$ and have the most unreliable vehicle Ive ever owned. The worst part is dreading going to this shop. I purposely go into each situation with optimistic expectations and yet again Im let down. I dont know if all of a sudden all Infiniti cars are breaking down, if they are severely under staffed, or over book but what I do know is I have a vehicle with less than 100k miles and feel like 25% of the year my car is in Fettes shop. I have contacted corporate and their recommendation is to go to another shop. Not exactly a convenient option or one that solves anything. The day I get rid of this car may rank very close to the days my kids were born.

Smooth efficient process. 2nd car from them, loyalty for a reason.

We had a very down to earth and matter of fact lease experience... no games, no run around. The salesperson (David) and sales manager (Charles) couldnt have been nicer. We had a very pleasant experiance.

I always receive above and beyond customer service! It is a smooth and hassle free service! Thank you Julio and staff for always being so kind and helpful.

If you see someone named Juan F. Villegas coming to you when you enter this place, ask for someone else. He is rude and belittling and doesnt know how to talk to people.

The worst dealer ever . stay away from this place.

We have had 6 Infinities total from Fette. We currently have 3 for the 4 drivers in our household. These 3 wont be our last. Love the cars and love the dealership! They treat us like family and always meet our needs. They have always been polite and kind. We really appreciate them.

Went in for 2019 Qx60 A.C issues. Spoke to James Mcnally in the Service department and he was very professional, friendly and very helpful. Informed of all the info i needed. After some time He Called me to let me know that my car was ready .GREAT EXPERIENCE

STAY AWAY. Do not purchase a used vehicle from Fette. After buying a used Jeep in August, I brought it to their service dept under warranty. After spending 10 days at Fette, the issues were still not repaired properly causing me to fail inspection. I contacted Fette and they never called back to schedule repair. Waited over a week for a call back. Finally took it to Jeep service shop and it was repaired in one day. Fette will not reimburse me for the cost. They will take your money and run.

I left a true and honest review, then they made my post-sale experience miserable.

Super disappointed. besides legal options, i am planning to protest outside their leadership on public road with banners to inform the public what they have done. they sold me a 1.5 years old stock car without informing me.

I WISH I CAN GIVE 0 STARS!!! MY VEHICLE WAS NEVER REPAIRED AFTER CHARGING $5000!!! MANAGER (JULIO) PROMISED TO GET BACK TO ME REGARDING REFUND BUT NEVER DID. SITUATION CAUSES ME GREAT STRESS TO MY HEALTH CONDITION!!!

Johnny and Osiris made everything as simple and smooth as possible. Highly recommend Fette.

Poor customer service at the service center, I wouldnt recommend to buy a used car from this dealership.

Everyone at Fette is always very helpful and professional. I am a very satisfied Fette Infinity customer.

Excellent service I was one of the first persons to purchase during the reopening of dealerships in New Jersey. The team of salespeople were professionals not pushing but rather willing to offer a deal to a long time customer.

Went to this location yesterday and was there looking at SUV’s. Not one person asked if I needed help or was being helped already. I was ready to buy a truck then and there and no one even greeted me.

I had a great experience at Fette. Pierre was very thorough and a pleasure to work with. He knew what he was talking about and gave me the best price. Thank you a million times!!!

Awesome experience. Great price. Excellent Customer Service. Jairo, thank you for the help and attention. He went above and beyond to make sure I was happy with the price and my Q60. Will lease again with you!

LEle was great. She explained everything step by step, she was very pleasant and she did everything in a timely matter

All the positive reviews are from workers and owners of fette infiniti. SERIOUSLY, STAY AWAY FROM THIS DISHONEST AND RUTHLESS PLACE OF BUSINESS. I will not recommend another Infiniti dealer because I am NOT advertising another dealer, BUT PLEASE STAY AWAY FROM FETTE INFINITI!! In one word, they are nothing but CROOKS!!!!!!!!

This is the worst Infiniti dealership Ive been to. They literally did not put my car back together. I took the time to write this review, to save you all the frustration. Go to your local plumber before these guys!

Nice people with good hospitality. I recently got my Qx60 serviced and I couldnt be happier. I was helped by James, he made sure I understood all the aspects of my car needing attention.The wait time was also not too long, I was done in an hour.

Such a horrible experience. Especially with service. Only thing that was great there is no longer there. Which was the salesman that sold me the car. Recall on the suv. I bring it back they take 4 hours to do the service. Get my car back. On the way home makes the same sound it was making when they took it in. By the time i get home i get a call from service telling me “oh your recall part just came it” i said.. i just came from there & you guys had my car for four hours. I had a lease! Every time i went for service they try to charge me for something. Anyway my last service they tried to charge me $1,000 dollars... i said nope! Dont do any of it. My dad is a retired mechanic he will take care of anything. Anyway they put such a bad taste in my mouth.. i ended the lease two months early & went an leased a Volvo. Btw i get my bill from end of lease bill from infiniti THEY CHARGED ME $155. For 3 rims i scraped on the rims. Not the $1,000 the dealer was trying to charge me on my last service.

From the manager to the sales rep we had a wonder experience from the start. They where very informative and fair! We did not feel like they where pushy. One of the best experiences we have had with any dealership.

Wow, after having a very poor experience at Tri County Lexus this morning, I headed over to Infiniti to see if I could get a good deal on a 2020 Q50...and boy, did I! I worked with Jairo Salazar and Charlie from Finance...I typically hate dealing with dealerships but these gentlemen were patient, honest, kind, and took the time to listen to my wants and needs. I am so happy with my new car and they have found themselves a new long time customer! Thanks again Jairo!

All 4+ or higher reviews are paid ones. One of the worst CS of all other car brands. Dealer is avoiding customers from returning the lease vehicle. Manager is constantly busy and makes false promise to call back multiple times. Even considering the pandemic sales fall, the customer service and experience with Infiniti overall are disaster.

James McNally should not be in any customer facing position.... PERIODI thought this was the best dealership I had ever visited....Until of course they tried to screw me over. Bought the highest warranty plan they had and even though the warranty clearly stated my defective part was covered, they refused to cover it. Lost over a week without my vehicle because I was fighting with them. They then COVERED the defective the part but gave me nothing as any form of compensation for what they put me through. AN ABSOLUTE SHAMEI WISH I CAN LEAVE ZERO OR NEGATIVE STARS

If you want to experience the biggest LIES and SCAMS then come to Fette Infiniti. Also you have to avoid Jairo Salazar the salesman who told me he was a sales manager (Lies lies lies) and Osirus Cruz who is supposedly his manager. These 2 are the biggest crooks. I was ready to sign and they offered me a bill that was $3k higher than what we finally agreed upon. “The $3k is due to Infiniti” LOL LIARS!!!!!! If you are going to lie, at least give it an effort you loser crooks. Thank God I was able to find a better Infiniti deal elsewhere. Avoid this dealership at all costs!!!!

The customer service was excellent from the first phone call. Start to finish everything was smooth and everyone I interacted with was polite and helpful.

This was a smooth and easy car buying experience. Anthony is a very knowledgeable salesperson, which makes all the difference. He took care of everything and there was no pressure at all. I got a good, no hassle deal, and the entire staff was very professional. I highly recommend this dealership and I will definitely be back next time Im car shopping.

From sales to service very highly recommend. Juan is a superb sales manager who strives to make the sale comfortable and extremely fair. Gary is a service writer at the top of his craft. I am treated like a VIP every time I walk in the dealer and I feel like that’s how they treat everyone. Top of the line service from the technicians. On my 2nd Infiniti and probably will get a 3rd when it’s time!

I had two Infinities and I brought both of them here for regular maintenance and repairs. I always found them to be very well organized. Unfortunately over time it seemed to me that they would find more and more things they wanted me to fix for more and more money. The waiting area is very nice and and uncrowded. They have free beverages and snacks.

Very professional, courteous, reliable, car was serviced within a reasonable time frame, car was delivered cleaned (vacuumed & washed). Highly recommend!!!

Great dealership!! I Am very happy with my car and their services. They are very professional and attentive. Thank you Julio and Staff for all your help.

Great service, customer service made me feel welcome and was very knowledgeable about the services and company. Made my experience well worth the time and the wait. Thank you

For some reason I always feel like we lose our intellect not to mention a brains when we walk into a car dealer, maybe just speaking for myself, maybe Im just a distrustful of salesman, but I have to admit, I think they did a decent job or could have they done better ? yes definitely, but all in all, I was satisfied with my purchase, I really fell in love with the car, after driving it for a few weeks that car became a hell of a machine, I truly loved it, I bought the Q 50, wish I had bought the Q 50 S but was not in stock and I didnt know about it at the time but I was still satisfied with the car, went back for oil change had a noise in the braking system took it to my old Mechanic gave me some lame excuse about why that noise was there couldnt fix it, I told the Fette infinity about it, they replaced the brakes and fixed my rotors for free,mind you I was not on the maintenance ! they really treated me fairly and I was very satisfied, I gave them a four star because they gave me a new salesman that couldve done a better job, I actually got a chance to drive the car because of the service man that was cleaning the snow off at the cars at the time when I walked in, but all in all, those people were absolutely up to par and helping me. And they the best they could to make me happy, I made this purchase 9 months ago..!

James went above and beyond for me this time. I came here before once and had an issue with the adviser who insisted that I needed work that i did not need at the moment and I knew for a fact since i normally do maintenance on my own vehicles and which also was corroborated by the mechanics report. James went over the exact maintenance my car required at the moment and suggested exactly what i knew was coming up in the future and actually mentioned a maintenance that i was not aware the facility performed for my convertible top. I was very impressed by James; I was hesitant to go to Fette this time because of my previous experience with the other adviser.

I just received the bill for the lease I returned and was charged an additional $500 for my front tires that were dangerously worn out. Thats crazy because I just went to the dealership a month before my lease end to get my tires checked out since they kept indicating that they were running low. (Which seemed to be a super common and reoccurring issue.) I have the tire warranty and the ultimate protection plan that covers wear and tear. The service department said they changed the tires and I dont owe anything so I was good to go. Theres no way after a month of barely even driving, can my tires go from new to dangerously balding. Infiniti financial asked that I get the service records on the vehicle so I went to the dealership and they gave me a Repair Order of a job they didnt do and another R.O. saying they replaced one tire but I declined their recommendation of getting 2 other tires taken care of. I was never even told about these recommendations. They said I wouldve received an email or text about the recommendations. I didnt get either one. I wanted the inspection reports and they couldnt provide it. Some manager said I was just e-mailed pictures and more details so I opened it up in front of him and it showed me nothing of what he said. I asked for pictures, the mileage of the car when I brought it for repairs and the mileage of the car when I returned it, proof of signature that I declined any service and all repair orders on this vehicle. They couldnt give me anything. When I spoke to Infiniti Financial, they were able to get me the pictures and say that everything shouldve been covered with the 2 warrantees I paid for. Not only that, the pictures they received of the vehicle had completely different tires on them! This was not the condition of how I returned the car to them. Ive been in the car business for years so I have heard of the fraudulent activities that take place at dealerships. I drove off their lot on June 10th with 4 great tires. July 15th, all of a sudden the tires are worn out so much and the thread was destroyed. Doesnt make sense. Neither the general manager or the service manager came out to speak to me or try to help. Luckily for Johnny in Infiniti Financial, the fee was waived. Also, as I left the dealership, there were 2 Hispanic men that were yelled at and told they had to wait outside in 98 degree weather for their refund or theyd call the police on them. TERRIBLE CUSTOMER SERVICE AND SMELLS LIKE FRAUD ALL OVER. With the exception of 2 or 3 great sales men that tried to assist, this place is trash. Coward managers that cant take accountability for anything. Lowered his head as to not make eye contact like a scared puppy.

Great service

After several visits to about 10 different dealerships, we finally landed an excellent deal Fette Infinity. Everyone was nice and our Sales rep, Nino, was super friendly and helped us truly get the best deal around. Very highly recommend this spot if you are in the market for an Infinity!

Jacques is the best salesman out there, he is helpful before you purchase your vehicle and is just as great after. Jacques always answers my questions and concerns in a timely manner. Gary in service is excellent as well. Both are the best at Fette!

The management and staff at Fette Infiniti are wonderful. It is always very easy to make appointments and get service done on my vehicle. The staff is also very courteous and accommodating and I would highly recommend them to get your Infiniti serviced!

Service is AWAYS first-rate. Gary Mattis, the service manager, is a real pro!

They made an incorrect diagnosis of my car. On the bright side,the service was great.

I spoke to several representatives who were very professionally awesome! I got there and saw Phill who was also a great help even after close time . The best service Ive got in God knows how long!!!! 5plus star for this place !!Ive also had Phill and James. Also awesome staff!!! Im sure they all are. Keep it up!

Staff were fantastic. Excellent service. Quick process.

Alex, who I dealt with for my lease of my QX60, was amazing. He went above and beyond for me. He made me feel comfortable and helped find me the right vehicle for me at a dream deal. I wouldn’t want to do business with anyone else.

Bought a car from there and not only did it take about 5 months to receive my license plates after the purchase but when I got into an accident and tried to file my claims I found out my official paperwork was filled out wrong and had parts left blank delaying my insurance process. Buying the car was smooth but everything after was honestly a nightmare and unnecessary hassle.

Waited 20 min just now all sales people had no clients and no one wanted to help us..... sad because my husband and I were there with my brother and sister in law ... we wanted 2 Infiniti QX60 ... the front desk kept paging them and they proceeded to act as if we didn’t exist .... maybe because we looked young they assumed we weren’t serious .... disgusting.

Worst experience ever with my leasing car at Fette INFINITI. Tried to return my car since my lease is up but they didnt let me return my car before my due date and never received a call back from the sales rep name Jario I absolutely will not recommend this place. Please go to the different dealer.

Went in for regular scheduled maintenance yesterday. Todd helped make sure my car was in great condition. Got a oil change, and filter service for a reasonable price on my rare vibrant red G37 convertible. They didnt mess with anything on purpose to bleed more money out of the customer like a lot of service dealers do. This is the location to service your vehicle if you have an Infiniti.

I used to go to Ramsey Infiniti for anything related to my EX-35 but due to distance I had to drive from Jersey City I had to look for a better closer option. Thankfully I found it! I have been going to this newly renovated location in Clifton NJ for about a year now and I love it. The service is always cordial, friendly, on-time but more importantly very professional. Todd in service is wonderful, not only he makes sure the job gets done well but also keeps me updated with the progress of the job as well as checking up on it even after I have picked up the car. I cant thank him enough!I highly recommended using this location for any Infiniti car lovers or any other brands for that matter.Thanks Fette Infinity!

Worst service center that infinity ever have, they will try to rob and delay you for every penny You have. I will not lease anymore cars from infinity just because of the their service center. Been leasing from here for 6 years.

Rafael was very patient and fair. I never felt forced into anything or like a bait and switch was about to happen, which is the case at most dealers. The process almost seemed to good to be true. He also took the time to reviewed every possible feature on the QX60. Typically, you drive off the lot with features you never know exist. I will definitely go back when it is time for a new car.

Just had the best buying experience of my of my entire life! Ray Ford of Fette Infiniti in Clifton NJ gave me top notch service throughout the entire process. Ray and his capable sales team did everything they could to make this a most positive experience. I am so happy that I choice to work with them. A special thank you as well to his sales consultant Gursh for driving me to the dealership to pick up my new car. You guys are the best! and the car rocks!

Jairo Salazar is the best sales person and a manager that I’ve ever dealt with. Very patient helpful and professional. I defiantly recommend him and I will always come back. Thank you Jairo

The staff was very professional and the facility was beautiful. The experience exceeded expectations - especially in the midst of a pandemic!

Great place to buy or lease with friendly service.I came in to consider this car as a possible option over Lexus or BMW. My sales person was my sales person, he was very knowledgeable about the car features and details of each car. He did not push me to buy any car. I test drove two models and I loved the car, but after going over my options with him. I was impressed in how friendly and knowledgeable about the car that I made my decision that day and leased the car. I got a great deal on the car and he made the process as seem less as possible. I recommend this sales person to anyone who is looking for the right car for them because he will help you choose the right car, for the right price.

As usual my service was wonderful .Had a flat tire. James mc . Took wonderful care of me

Good customer service! Helped me with my flat tire warning.

I am on my 3rd Infiniti and I hate them very much lol. Pierre was my sales rep and became a friend. I was completely satisfied with how the purchase of my car went and he made sure that even after I left that he would check on the car and myself. I recently did my second service and this service department is SECOND TO NONE. I went to Fette about 10 years ago and it was not to my liking. After returning last year since Englewood closed without any customer notice, I can say I am extremely satisfied this time around. Julio Sanchez has been my service rep for about 10 years and seeing a familiar face at Fette has given me comfort and great confidence. Julio has always made me feel like a VIP since I was 17 years old and now pushing 28, he still has my complete confidence and trust based on his sincerity and consistency . I have never serviced any of my 3 vehicles without his advice or his previous manager Carlos in which he worked under. Im very proud of his accomplishments as a service manager and I stand by his leadership and appreciate his customer service. TEAM FETTE INFINITI FOR THE WIN!

Got my car here and the experience was a planet better after Id been to Mercedes Benz of Caldwell. You are treated very well and the facilities are nice. Each time I take my car in for service, the experience is also top notch. The service here is outstanding, the best Ive seen around and thats how you keep customers loyal.

Staff is usually very helpful here and they also have a service department.

I have a 2014 QX60 the service department helps me keep my car running like new, my service manager keeps me informed of everything going on with my vehicle, and assist me in making good maintenance decisions.

Resolved our issue and the body repair came out great!

I actually went to the dealer just to talk about what cars are out now and what will be coming out at the end of the year.First off the showroom is beautiful, the receptionist was so informative upon my arrival.As I began to look at cars on the show room floor I was approached by the financial officer who was kind enough to introduce my husband and I to a great salesman Fernando Alicea. He was low pressure informative and honest, he was very patient with me as I was indecisive. The staff was very attentive to my husband and I. Once we decided to purchase everything went smooth and quick. Paperwork was a cinch no hidden information. The honesty and integrity of this dealer is definitely built on great customer service. I would definitely recommend family and friends visit this showroom.

My go to dealer 💯 especially for service. Todd in service is absolutely one of the most professional and friendly consultants Ive ever experienced.

They are so kind and nice.In my opnion, the number one infiniti dealership in my experience.Thank you for everything

DO NOT GO HERE. THEY CANCEL ON YOU LAST MINUTE

We had such an a great experience leasing our 2015 Infiniti with Mike. He was so helpful and responsive. The day we went to pick up the vehicle everything was prepared and we were in and out with no gimmicks and extras added at the last minute like many other dealers. We will definitely continue leasing Infinitis due to the great level of customer service that we received. Not to mention the car is beautiful!

Ive never written reviews or felt the need to write one if you receive at the minimum satisfactory service at an establishment. But I felt as though this review had to be written.So I went in to have a diagnostic test done on my transmission about 6 weeks ago. After being told by my mechanic to have it done at the dealership because obviously Infiniti would better be able to better diagnose their own cars, or so I thought.First it took a while to get my car to go in to have the service done (understandable since there were others waiting as well). When my car finally went in to have the test done (3 hrs later), the diagnostic came back and said new transmission. After asking the response was, its our code.I returned that same weekend to get a further explanation because as I stated before I had the diagnostic done, I have to forward the information to my warranty to approve a claim and have the repair done. I inquired for further information as to what the problem was. I was told that the person who serviced the car was not available that day, and that someone would call me back with an explanation of the issue (scapegoat tactic to get me to leave).Six weeks later I still havent received any call and honestly feel like I threw away my money. Ive never received such bad service. I received much better service at Honda and Buick. I honestly expected more and although I love my car, if maintenance warrants this kind of service, Id rather not own an Infiniti.

Service was good but the receptionist is very lazy, literally watched her dodge the calls while calling from outside the building.