The Team Derek & Erik are phenomenal at Airport Infiniti. I chose to drive the distance to purchase my vehicle due to their professionalism. Their honesty and tenacity on my behalf rates 5 Stars. Derek is patient, knowledgeable and experienced. Erik went the extra miles on my behalf to close with the best deal possible. Phenomenal job!! I encourage you the reader to visit Airport Infiniti for your next vehicle purchase. You will be impressed and pleased. Thank you Derek and Erik

Erik P. In the finance department is Awesome! I have called for a refund atleast 3 times and he is the first person to take the bull by the horn and truly help and FOLLOW UP! Thank you soooo much!

Wonderful experience and staff! From the moment my husband and I walked in, we were warmest greeted and welcomed. Saad was our sales rep and he was great! He made sure we got into the car we wanted and was able to save some money towards the down payment. Truly appreciative to have worked with you guys and will be returning in the future!

A big shout out to COREY @ Airport Infiniti! We were looking nationally for a specific used car model and connected with him, even though we live 5 hours away. He spent an INORDINATE amount of time on the phone with us, walking around the car and discussing pluses/minuses, helping us make a decision (and offer) remotely. His plain talk and transparency was much appreciated.If you are in the Cleveland area--or even if you arent--go straight to this man and you will not be disappointed. I only wish we lived closer so we could do *all* our automotive business with him!

Ill be there on sat stay tuned but theyve always been help ful

I have had two service experiences with this dealership, and one was disappointing and one was horrible. In the first case, it took three trips to get the item repaired, even when they knew what parts they needed for the repair! The second time, I took it in for a bad wheel sensor and they let me sit for an hour and a half with no communication in the waiting room and then I get a TEXT telling me I need $3,600 worth of repairs! I declined the repairs and it took them 45 minutes to get the car back me to me, telling me it was being washed. Nice. Except the car was still dirty when I got it. As far as the $3,600 worth of repairs, I went to my local import auto service place and they could find no evidence of repairs needed to the lower a-arm ($900 part and 3 hours of labor) and the brakes. They did do the originally requested wheel sensor for about a third of the cost of Airport Infinity and car as been fine since. Really unbelievably bad service. And if you try to talk to an advisor, forget about it. The guy they had me talk to knew nothing about Infinitis and said he came from a Mercedes dealership. Very very bad service from a luxury car brand dealership.

I would like to say the customer service here is amazing. Definitely recommend. In the service department Rich had awesome customer service skills and is amazing with his customers and may I not forget old Joe and young Joe in the detail department, both gentlemen shows awesome customer service and are remarkable friendly. Thank you. -Sunny☀️

Got my car delivered to my house after an 8 day battle over it. They first said they would fix a broken windshield over night but it took 8 days and they delivered my car dirty. I have never purchased a dirty car from any other dealership before and this is my first luxury car so I expected at least the same service but I actually got worse.

Promised a remote start on a we owe. Took my car in for a week to get it done, returned it and said they couldn’t find anyone to do it then gave me the run around for another 30+ days and had the finance manager call me and say “it’s been longer than 30 days now so we will not honor the we owe” Now they will dodge my calls and e-mails to get out of it. Time to get the AG involved! I can see why they sell 15 cars a month now.

45 days tomorrow since purchase still no title to the vehicle I bought with cash and the temporary tag will be expired tomorrow (8/31) Have made calls to the dealer and told lie after lie of when it will be here. Was told Friday it was sent out the day before (Thursday) and when I asked via what method the receptionist began stuttering and had no real response besides it would be here for sure Monday and here it is Monday and still no title. I will be filing a complaint with the Attorney Generals office immediately and would not recommend purchasing from this dealer to anyone the BBB does not even accredit this business and I am seeing why!Update: Now has been 92 days and NO TITLE, no explanation or any response at all from the dealership still

The service department is top notch. They knew I was commuting to work via Uber the first day Id had my car in for repair and the second day they were quick to provide me a loaner while the repairs were done. Came to pick me up and then allowed me to use the vehicle. I havent had experience with the sales department aside from when Id shopped around. Cant comment on their end but I can tell you the service department is a well oiled machine. Pun intended.

Always a pleasure to have my car serviced here. Rich is extremely knowledgeable and honest. Wouldnt take my car anywhere else

They charged me a $600 fee that they did not tell me about. an end of lease fee when it was suppose to be waived because I traded in my lease for another lease. when I found the fee ON MY CREDIT REPORT....THEY TOLD ME they wouldnt waive the hidden charge unless I leased ANOTHER car from them too...scammers. AND I had previously leased 5 Qx80s. they lost my business for life for $600.DUMB! on my way to MERCEDES where I should have been going for years anyway.

Stay Away!!!!I bought a McLaren from this dealership. It arrived not with the shipping company I paid for. It also arrived with the TPMS light on. It failed safety inspection due to inoperable rear brakes. Also water pump is leaking. And after several requests I still have no sales paperwork so I cannot register the car. I made several attempts to Frank Dealership Manager and Michael my salesman. To receive no responses in the last two weeks. I understand everyone is busy but this is rude and unprofessional not to return messages so we can discuss the situation.UpdateStill no paperwork!! Can’t register the car. Talked to Frank Executive Manger. Agreed to split the rear brake expense with me. Work is completed and they are looking for Amy excuse not to pay. Dealership installed the incorrect TPMS sensors. My garage had to replace them. Water pump is leaking will costs me 4500 to replace. I paid over 106k for this car and the dealership is useless and does not care anoint it’s customers. They also have a poor BBB rating. My next steps is the BBB and AG office. Also my attorneys will be contacting them. I will spend double to make them pay up.

Drive in for my very 1st oil change on my QX50. Greeted by Ryan and handed off to Cory Ison. Service Assistant . Had a Gord Maintenance policy for care and what a nightmare we went through to get an authorization for a simple oil change. New respect for service with all the calls they gave to do to get authorization. Cory hung in there. We talked and joked and for a young man you can tell he’s a great service guy and he’s cutting his teeth in Business and Serbjce. He just made it work. Thank you Ryan, Cory and Esther👌🇺🇸

I purchased a 2017 Audi Q5 in April only to find out a few weeks later that I was sold a car with bad breaks. I brought the car in for servicing to see why the break light was on only to be told (FRONT BRAKE PADS VERY LOW, 2MM. BRAKE PADS WILL NEED REPLACED SOON ALONG WITH ROTORS DUE TO BUILD UP RUST ON THE BACKSIDE OF ROTOR) and that I would have to pay $602.56. At first I thought no big deal, but the more I think about it I realize I was sold a car that’s quite possibly a danger to drive. That’s unacceptable and I would never purchase a car from this dealership again

I wish I can give them zero. They does not care about customers. From the time I walked in to buy a car to getting service is a disaster. Brakes are warped within 10 months, 11k miles for a CPO and they blame it on previous owners. Fellows theres an issue with OEM brakes and theres a lawsuit going. Please save your money and go to another dealer. Obviously all Infiniti showrooms are owned by the same person/group.

Have now been there 2 times for service on my QX60. Basic service. The 2nd time could have been my last, but the tech Corey answered my questions in a professional manner and fixed my flat tire without hesitation. He pointed out a few items for me to keep my eye on and sent me on my way as a happy customer. This young man knows customer service. Hopefully he sticks around at this dealership. When you buy a luxury car, you expect luxury service. So far Airport Infiniti has delivered.

Website very helpful.

From my experience I would not trust or recommend the service department at Airport Infiniti. After declining their costly extraneous recommended repairs, I found out that the repairs werent needed and there were other options that werent presented to me. Lastly, after declining the repairs, I was cold called by their sales Department. Which led me to believe that was the original motivation. Before posting this review, I contacted the dealership management team and I was confronted with the not my problem attitude. I would strongly suggest working with another Infiniti dealership and always getting a second opinion with costly repairs.

Airport Infiniti did a fantastic job! I wanted to surprise my wife for our anniversary with the car of her dreams (Red Q60). We are from the Pittsburgh area and had test drove a similar car at our local dealer but they were becoming difficult to deal with. I emailed Airport Infiniti along with a handful of other dealerships and found Airport to be the most responsive and easiest to work with. After I received quotes from 5 dealerships they also came in at the best price.After the deal was made remotely we came to pick up the car. The experience was top notch. They had put the car out front with a bow on it so when we pulled in I got to see the excitement (and disbelief) in my wifes eyes. As I pointed to the car she told me whoever is getting this one is lucky and was in shock when i got to tell her it was hers.Even better is not only did the sales team took the time to explain everything out and make sure we were fully satisfied. I was a bit hesitant pulling in that they might try to change the deal or try to squeeze more money out of us once we arrived but they offered papers that matched to the dollar the deal that was discussed.I would highly recommend Airport Infiniti in Cleveland and they will be my first call if/when we decide to purchase another Infiniti. Special thanks to Michael and Saad!

I love Airport Infiniti. The other Infiniti dealership doesnt value everyone, but Airport Infiniti does. They are always so helpful to me and treat me with respect and are straight forward with me. They always go the extra mile which is so important in customer service. If you have the opportunity, definitely go to this dealership. Thats what I tell everyone. If youre not close, its worth the drive for superior service.

Customer service at its worst. Bought a vehicle over 50 days ago. No title and all I get is the run around. Left over 15 messages without a response. Finally got ahold of someone and explained that if they could not produce the title we will file a lawsuit. The man on the phone who didnt identify himself said, we are a big company, we have attorneys. All this over a cheap POS vehicle.

I took my truck in to the service department last week Rich Jeffrey and his service team were the absolute best. The place was very clean and the customer service was phenomenal, KEEP UP THE GREAT WORK AIRPORT INFINITI!!

Walked in as we were looking at trucks and cars as my lease is up . Had a salesman named Byron Reed who lied, completely ignored me when I mentioned the lease special advertised on Airport Infiniti website on the Q 50 . It states zero down and $399.00 a month lease on the Q50 Luxe AWD 3.0 . He gave me a lease price of over six hundred a month down and over five hundred and fifty with three thousand down. I was ready to lease, never once mentioned buying once, never! Your first contact is the sales person, when they ignore what they have advertised, don’t listen at all, why the hell would I want to do business with any dealership that start’s their “sales” process with lies, feigned ignorance of the business he works for offered and advertised lease specials and sales . They own all the local Infiniti dealerships, so cross that brand off my list forever.

Great service, friendly staff. And working espresso machine.

Excellent experience! I’ve been getting my car serviced here for years. I drive all the way from Port Clinton because I prefer the extra attention my car receives from this business. (They offer to pick up the car but I prefer to drive into Cleveland to run errands). I’m always treated with respect and kindness. Mr. Jeffery always confirms that I’m happy with the service and he is good at explaining what services my car needs. Highly recommend!

Recently purchased a QX60 from Nick Murano, Saad and Christina. They are a great group who went out of their way to make my car purchasing experience a positive one. They were personable, professional and ethical. I love my new car and look forward to having it serviced at the Airport Infiniti. This is my 3rd Infinity and by far the best buying experience yet. Thank you very much!

Listen... love my Q60 and the AMAZING person that helped me with it there, Andrew. The purchase experience was awesome... But I have to tell you, Josephine called me from there today. She is such a pleasure to talk to. I presented her with a problem (totally unrelated to her or the dealership) that I was having with the car. 5 minutes after we hung-up, she called me back with a suggestion that might just save me $4,000. I mean who does that? Ill tell you who, Josephine, thats who. Her phenomenal customer service is the kind you read about in books like Delivering Happiness. This girl went so far above and beyond that Im literally speechless. This world would be a much better place with more people like Josephine. I sure am thankful for her!

My experience, I was totally catered to. The entire staff I had interaction with made me feel very important. That really affected my car buying decision. This is my second Infiniti and I will definitely be back for my third.

What a great experience!! I never do reviews but I just had to this time. Kudos to Matt Wilhelm. He was so helpful with our trade in and worked hard to get me into my dream car. I thought I would be waiting years for this. Nope!! I guess I just had to find the right person to help me out!! Thank you so much!!!

Airport Infiniti has a great sales and service team. Alec, Nate, Joe and Saad were all fantastic to work with.

My experience at this dealership was fantastic. Marcus was my salesman and he was very laid back and easy to work with. Him and his managers went above and beyond to make this deal happen for me. I love my new car. Go see them!

Josephine was more than helpful. She did an outstanding job with getting me into the vehicle I wanted. She pulled out all the stops and made sure I went home in the car I wanted. No run-around, no hassle. Just straight forward service. I will recommend Josephine at Airport Infinity to everyone who asks about my new car. Thank you Josephine.

We recently bought a Q50S through Airport Infiniti and couldn’t have been happier with the experience. For starters we found the style and color of car we wanted but it didn’t have all the options we needed. Matt Wilhelm went way out of his way to find us the exact car with the exact features we wanted and did it very quickly. I felt we got a very competitive price and he and Daniel worked with us through many iterations to get the deal done . I have dealt with this dealership for over 8 years and would highly recommend Airport and Matt and his team.

Called 7 times and cant reach a service person to ask a question. Sometimes no one answers the phone.

Sleezy dealership, purchased vehicle online they ran my credit without my permission than increased price by $3k the next day because they claimed they needed to do a brake job. Say no thank you to the bait and switch these folks are running. If you speak with a guy names Nate consider yourself in the process for signing up to be ripped off.

Matt and Marcus did a fantastic job helping with my purchase. very accommodating . some wait time but expected and was definitely well worth it!! Thanks again!

Kameron, Tanya, Alec, And Dusan all made my experience very easy and fast!! I would recommend anyone wanting a car to give them a try!!!

Great service and they even bought me lunch since I was there so long today.

The staff was really friendly and the building was really clean. The service was quick and very little effort on my part.

Bought a used van. Was told that they would fix the heated seats. Tried to take it back and they said now they would not. Buyer beware.

Always an awesome experience. Rich Jeffery has been my service advisor the entire time Ive been bringing my car here and Ive always had a great experience. He always takes the time to explain everything to me and always gets back to me promptly any time I call and ask a question. I couldnt ask for more from him, he always goes above and beyond.

Had an amazing experience buying a car at Airport Infiniti. The salesman, Marcus, made me feel comfortable and didnt pressure me to purchase. He did, however, find me as many options as possible which lead to me purchasing a vehicle that they were able to find from an extended inventory. I will definitely consider stopping back in when its time to buy again!!

Very professional, I was pleased with the service from Rich Jeffrey! He did an exceptional job keeping me up to date on the progress while my infinity QX 80 was serviced. He went over the top also to buff out my rear door where I hit the garage! This thing is a beast when you are use to driving small cars. It looks brand New inside and out! I would definitely recommend this service department to all. I rated you as high as I ever rate anything for your service. I never have given a 5 star. When companies receive a 5 star rating sometimes they get complacent, so keep up the continuous work and thank you for the great service Rich!!

One of the new sales men by the name of Vlad, went above and beyond in giving me the best experience at Infinity. He answered all my questions and was very gracious to me. I would recommend him to any one that is in the market to buy with Infinity! Thank you Vlad.

Saad and the rest of the Used Car Department were great. They handled everything for me and provided me a VIP experience in purchasing my Certified Pre-owner Infiniti. Great experience!

I had a great experience purchasing a car from here. Everyone was great and personable. Marcus and Matt were a great help in getting me what I wanted. I would recommend purchasing a vehicle from here.

WOW!!! I could not have asked for a better experience!! I was worried about purchasing a vehicle being from a different city, but Matt and Josephine made the whole process so smooth! I love my new vehicle and I am so thankful for the flawless experience!!! DEFINITELY recommend contacting Airport Infiniti for your next vehicle purchase!!! They are AMAZING!!!

I want to thank Rich and team for the attention to detail he provided throughout the process of getting my car serviced. He even waiting until I got there putting his vacation on hold to check me out! Awesome experience!

The best service department ever. I have been here multiple times and Rich always goes the extra mile to get me in and out. If anything looks like it will take to long they get me a car and send me on my way. 100 percent satisfied.

Even on days when they are swamped with work, Rich and Corey and everyone in the service department takes time to make you feel important. 2 thumbs up!!!!

Great service department! Jeremy in service did a great job explaining the service options for my car and was very good at communicating the estimated completion date. Would highly recommend.

Rich in service has gone out of his way to ensure I am satisfied with service on my vehicle. He has made a tremendous difference in my experience at the dealership. Highly recommend Rich for your service needs.

Love it!!!! Good service no stress

I dont like to leave bad reviews but there are some cases. I purchased an Audi A5 and I understand the as is warranty, but when I take delivery and in an hour and 20 minutes of driving the car the check engine light comes on. I notified the salesman and spoke with the service manager and have had very poor follow up. It has been 4 weeks and still nothing, oh I take that back Ive been given excuses of they are busy. I am a nurse and a business owner so dont preach to me about busy at this time. I take pride in taking care of people at my job and my business, too bad you dont! I was also given the excuse that we didnt make any money on the deal to help me, you wouldnt be in business if you werent making money so nice try.Kevin L5/2120 update: Thank you to Josephine and Ryan for taking care of my issues. You guys stepped up when someone else let me down on my purchase. Myself and my family thank you.

Initially I had a bad experience with a sales manager but then an executive called me and was able to help out. We bought the car we wanted and had a nice experience once the right person was involved. We are excited for our new car.

We have leased and purchased 3 vehicles from Airport Infiniti. We are very very happy with their customer service! No pressure from sales, and they are very attentive and put customers first. Thank you!

Nick the sales man is awesome!!! So is his sales manager! Came here 3 years ago in a tough situation, they gave me options to help me and here I am 3 years later back at this location for an upgrade! They are all so welcoming from the moment you walk through the door, to the moment you drive off the lot in your new car. Thank you!!

I took my mom shopping for CPO Infiniti Q50, we were introduced to Lynne (salesperson). She listened wasn’t pushy and allowed us to leave without pressure. She reached out later to see if we were still interested. I saw a fresh trade in and wanted to see if they wanted to make a deal. I contacted Lynne again she was polite and not pushy. I took my mom back to the dealership and was able to get the deal done. Lynne is a rock star. She was patient and knowledgeable. Daniel was pretty cool too, he helped to make the numbers work. My mom got her wish (heated seats). The car was spotless and detailed by an awesome employee named Jason. He even gave me a few tips on what to do when we needed to clean the car later. Overall my mom was happy with her purchase so that make me happy I steered her to Infiniti. Thanks again Lynne’s!

If I could give a negative star I would. In April 2019, I went a friend to look at a used car at this dealer. After negotiation, the vehicle was purchased. Repairs needed to be done to the vehicle that we agreed to prior to taking delivery.We grounded a leased vehicle at the dealer, and got a loaner to drive. Everything seemed perfect.After two weeks of waiting for the new steering rack and minor body work repair, the vehicle was delivered to our hometown. Again, everything seemed perfect. That is where things go south.They replaced the steering rack, no issue. The body work was done and apparently driven in the rain the same day to us. Thus the clear coat bubbled. They re-repaired that. Here is where things go south.At the end of the month of July, re possessors show up for the get the car we grounded. Infinity never processed the grounding of the leased vehicle. So the dealer was contacted and after 2 calls, they stopped taking our calls and or returning messages. They never responded to us on what the did with the vehicle. The leasing vehicle company wound up re possessing the vehicle from the dealer after we provided they information to the repossession company and the lessor. Now it is showing on lessees credit report as a repossession. After weeks of providing documents to the lessor, they are correcting that.The gross incompetence of the dealers management staff is unbelievable, unacceptable and the lack of communication is beyond belief. I would never recommend this dealer to anyone. I would not trust a word they say and I would highly recommend you shop elsewhere.

Rich in service is the best! He is always taking care of me when I come in and making sure my experience is the best! I highly recommend Rich at Infiniti Airport service to take care of your needs! -Jasmine #Q50

This place is the most honest, and customer backing place Ive ever been to. Rich in the service department is the most supportive employee at a car company that Ive ever had. We are planning on coming back to purchase another Infiniti at Airport, mostly due to their staff.

My experience with Airport Infiniti was exceptional. Marcus was my salesman and was very knowledgeable and answered my questions without being overly aggressive in trying to close a deal. Matt, the Sales Manager, was easy to work with and did a great job with accommodating a request that I made that was outside the norm. Overall I had a great experience with Airport Infiniti and would recommend this dealership (especially Marcus and Matt) to others.

The best experience ever with infinity airport Cleveland best love for the customers like me & my wife very happy thank you to all the staff, special thanks to Matthew & Josies the best god bless u guys always.Att.Gus & Iris.

This month I had the pleasure working with Daniel Walker, he is so professional helps you understand everything. He is also so good with kids makes sure they have entertainment to make the process smoother. He worked with us to make sure we got a great deal. If your looking for a sales person make you go to him. I will forever stay with INFINITI !!!!!! Keep up the good work Daniel !!!!

Great service! Took care of my car quickly and checked it out thoroughly. Nice people to work with.

Great communication with the service team. Honest, professional, & fast service. Thanks!

Fantastic experience. They drove all the way to Toledo to pick up my old lease and bring me a new vehicle. Everything was concluded via phone, email, and text. Thanks Lynne for the fantastic customer service!

Dusan was very helpful and got me in a car better than I was expecting for a good price!

Hands down the best dealership to deal with. Super friendly staff and work with you on getting the car you want. I bought a used car not a Infinity but still treated me great!!! Would recommend buying a car from them!

I had the pleasure of being supported by Duson as my salesman....what a blessing! I am a senior; he was so patient with me, kind, intelligent, and a hard worker. He provided me with my “dream” car at a very reasonable price!Duson’s knowledge of the Infiniti “family” of cars is phenomenal. As a senior, I never felt inferior. He went out of his way to take his time with me and explained both the financial terms AND everything related to Infiniti...simplistically.Duson has integrity, is intelligent, kind and a hard worker. Please do yourself a favor....seek him out as your salesman! You will not be disappointed!!!

One of the reasons why we chose Airport Infiniti is due to the service department. Weve had our QX80 serviced there since 2017 and have been impressed. We decided to buy our last car from Airport and were very happy with this experience too. Marcus, Matt, and Josephine worked together as a team to make the purchase as smooth as possible. We bought our Infiniti Q50 Red Sport a few days ago and LOVE the car. The dealership was wonderful to work with. We will continue to be loyal customers.

Very clean and upscale dealership. The front desk person is the nicest you can imagine. Great line of luxury vehicles.

Nothing less than professional people in this establishment.

Rich in the Service Department went over and above to help me with my Q50 Infiniti concerns. Rich is professional, courteous and caring and provided me with an exceptional customer experience. Thank you for the red carpet service, Rich!

Quick and pleasant. Loaner was ready when I arrived. Service was completed and explained in detail upon completion. Highly recommend.

Very courteous driver service. Excellent communication between service team and customer. Fantastic care of my vehicle. Even fixed a small dent and buffed a scratch for no extra charge. A very pleased customer!

Excellent communication and customer service! I would highly recommend!

I have purchased many luxury vehicles . Airport Infiniti is the only dealership where I can honestly say the entire staff worked tirelessly until I was truly satisfied. Adam Webster did a phenomenal job selecting the perfect vehicle to satisfy my needs and wants. No high pressure sales tactics were found here. Truly an outstanding group of professionals working to achieve a common goal 100% customer satisfaction.

Rich Jeffrey always gives me first class service. He explains the issues well and gets me in and out of there in a timely fashion.

Dropped car off for necessary repair. They are doing nothing to protect customers from virus. No mask or gloves. They don’t follow CDC recommendations. Only what is mandated by the state of Ohio. The bare minimum. This dealership has been sinking since new ownership. Wouldn’t recommend anyone buy from this lot and if not necessary use their service department.

Rich in service is the MAN! Always the best service, 5 million stars if I could! Never any problems always great service.

Rich in service is excellent. Very knowledgable and customer focused. He explained my problem clearly and without using confusing technical talk.

I always have a positive experience when I take my car to airport Infiniti for servicing. The consultants are very knowledgeable and provide excellent direction on what is needed to keep my Qx60 operating at its best.

Rich was excellent to deal with. He was very informative, thorough & knowledgeable. Rich’s customer service was phenomenal!!

Airport infinity was great, Daniel Walker was a fantastic person to buy my truck from. He answered all questions I had promptly and honestly. Once I arrived at the dealership I felt as though I was the only customer there, even though the were relatively busy. The whole team worked well to make my experience perfect. I was at the dealership for around two hours including my test drive and I was on my way with my new truck. I would definitely recommend Daniel Walker and airport Infiniti to anyone looking to purchase a vehicle.

I love this dealership! Way better than the one in Beachwood with friendlier employees! The service department is excellent, Rich is my favorite!

Had a great experience purchasing a QX60 from Dan Walker. Very informative and process went quickly.

Rich is the Man!

Although we did not purchase a vehicle when we stopped by Nick did a great job answering our questions and trying to find us the perfect vehicle.Over a week later, still looking and will be back to check up on Nick to see if he anything else.

Excellent experience from beginning to end. The whole staff was very knowledgeable about the Infinity I purchased. I will return

I just want to say thank you to Marcus and Tony for all their help with assisting my wife and I purchase a QX80. Marcus was helpful and professional from the start, he explained all the features of the truck inside and out. My wife is very happy with the truck and we will definitely be a returning customer.

Leased a new Infiniti under the old ownership and everything was great. Came in to lease another under new ownership and find that they are not an honest group. They claimed they were paying off the additional payments on lease and they did not. I called the salesperson and he said he would take care of it and he did not. Plenty of good honest dealerships around I would probably shop elsewhere where they do not deceive you.

My service advisor RICH JEFFERY is the best hands down I been dealing with him with all my cars and trucks he take care of me get me in and out has all the knowledge and answers to my vehicle needs ....... keep the good work up RICH you ROCK in the service department....👍🏽👍🏽👍🏽👍🏽👍🏽

They were nice until i signed the lease papers then they started giving me the run around. I leased a $52,000 SUV. They promised to give me 2 $10 coffee cups. Then said i have to give them a good review to get the cups. Even after i gave them the review, they still wouldnt give me the cups.It is not about the stupid cups but that is not how you treat your customers if you want them to keep dealing with you.The sad part, it was the manager who did that. the sales person was much nicer. what a great role model for your employees.I should have stayed with BMW. They treat you very well no matter what.

Airport Infiniti has amazing service. Flexible, easy to work with and honest. Our boy Rich makes everything so easy and affordable. Highly recommend doing business with airport Infiniti

I just wanna say thank you Rich at serviceYou an awesome man honest personThank you so much

Rich in service is the best I will always come here to get my services done.

Very professional and relaxed treatment.