Love them! Big shout out to Chase ❤️Thank you so much for getting me into my new Tucson. It you are in the market for a new car I definitely recommend him!

Michael Charles went above and beyond to help me and get me in a nicer newer car! Fantastic buying experience!

Colby is amazing. He is very informative and helpful but not pushy. We have used him twice now and plan to again Im the future. Everyone here is so nice!! Definitely recommend. Go see Colby today!!!

Gray Epperson Mazda offered a complimentary oil change, inspection, and car wash for Teacher Appreciation month. From calling to schedule my appointment to leaving the facility, the experience was wonderful. Everyone I came in to contact with was kind, respectful, and happy to help. I will definitely return to Gray Epperson Mazda in the future.

Always the best service from the staff and from Donna. Wouldnt go anywhere else with my car.

Very professional yet very friendly! They seem to have it all together. No unnecessary waiting.

I would like to thank Kelsey for being so sweet I would like to thank mechanic for being so forthcoming. My visit was made very pleasant thanks to Kelsey. I appreciate you all very much and thanks again. Thank you Kelsey. Im in a bad area for service I hope this posted thank you.

Great experience! Very helpful and friendly! Adam was very good to work with.

I was extremely disappointed in the life of the battery you replaced less than 11 months ago. I have never had a battery last so short a time. I am a repeat customer and expect better from Mazda service parts.

This was our 4th vehicle we have purchased from Gray Epperson and we have always been pleased! Chase was our salesman for our 2021 Elantra and he was awesome! No pressure, easy to deal with, and got us a great deal! We will continue to buy here!

They are the greatest. They work hard to get you in what you want. If need a new car go to them and ask for Simon. He is the best

Rick McCarthy was an excellent salesman. He helped us get the car we wanted at the right price, and went above and beyond for us. Thank you Gray Epperson Mazda for helping us find our first new car!!!

Every time I take my car in to be serviced I am treated with the up most respect and feel so welcomed. And they take great car of my car. And if they find that there is some kind of recall then they make sure that they let me know and set up a appointment for me to come in to have it fixed. I will not take my car anywhere else. Everyone there is just so friendly and they care!!!

The staff here were professional and efficient with every call. Donna was very friendly and caring and kept me aware of the status on my car.

Had the first complementary oil change. No issues, smooth drop off, with approx 1hr wait.

An overall good experience staff was friendly and knowledgeable with a no pressure attitude would recommend to all my friends

Adam was a very nice salesman quickly answered all my questions, great doing business with and will continue doing business with in the future.

Always a good experience for me. The service employees are always nice and patient. The mechanics seem to get the job done in at least an hour an a half. I am pleased with Gray Epperson

🚘I bought a 2020 Hyundai Elantra from Andrea. She was very professional. She let me know what was going on through the whole process. She was very good at explaining the buttons on the inside of the car for me. Also Bluetoothed my phone to it for music. I will definitely be back. If you are in the need for a car, go see Andrea Felix at the Cleveland Store. Also I dealt with Gary in financing and he was very professional explaining all the paperwork for me. Being this is the first car I’ve ever bought. Thank you Gary and Andrea for everything you done. I love my car. 🚘

Donna did a great job keeping me informed before, during, and after my service appointment on my Mazda 6. They had a complementary vehicle available for my use while my car was in service, and they had my car ready for pick-up when I came by later.

Great people and affordable every time Im there.

I have no regrets purchasing from this Mazda dealer. Donna at the service center always does an exceptional job with explanations on service costs and always answers my questions. Always come here for oil change and maintenance and will continue to do so.Update: As of my last service on Nov 2 2021, still no issues or complaints. Honestly a terrific place to schedule maintenance services. Donna and the service personnel are always exceptional. Thank you guys so much!!!

Always know how to take care of their customer from sales to service.

Oil changes are always fast & friendly :)

Excellent customer service! They went above and beyond to help service my car for a recall repair. Sent me to a rental company due to part being on back order, car was fixed quickly, and took the rental back for me. They kept me in the loop the entire time and were exceptional!

Great customer service!

Appointment time honored and all work completed .Friendly, courteous staff willing to listen to your comments and then advise any problems or what was completed. Services are always a good experience at Gary Epperson Hyundai.

Very good service. Thank you.

Thank you Hyundai of Cleveland Tenn. yall never let me down!!!!

Very friendly & courteous staff

I have bought and my cars serviced for 11 years .everything always good

Great customer service!

Great experience! Wouldn’t go anywhere else!!! Jared was amazing!!!

I ALWAYS have the best service at Gray Epperson Mazda. I bought my car there in 2013 and it has never been serviced anywhere else. I just love the people there and Donna at the service desk is the most efficient and friendly person you could ask for! Go shop there for a new Mazda or Hyundai next store at their other dealership!

Quick and efficient service for my car

Staff and service here is always great! Work done in a timely manner on on time.

Amazing service. Happy to check for warranty options. Love them.

Much better experience this time around. I just wish theyd get rid of the call centers. Definitely not the right middle man for the people in house that are trying to be helpful to customers.

By far the best car buying experience Ive had in my 65 years. Rick was very friendly and helpful. I wasnt asked to sign a bunch of releases or provide documents before my test drive, and they didnt insist on going with me. Rick just said have fun and call me if you need anything.There was no pressure, they dont have dealer add-on stickers, and their documentary fee is lower than most. I made a fair offer, and they accepted it. I was on my way home in less than hour with a cleaned up car and a full tank of gas. Finance Manager Gary was very friendly and respectful. He didnt pressure me at all to purchase an extended warranty. I dont know how many times I was thanked for giving them my business. If you prefer no pressure, bombast, or arrogance, this is your place.

English has always been very good to work with and has the personality that works well at her job.

Helpful employees. I need a copy of the inspection report.

Donna in the service department is fantastic! She always knows my name and the status of my vehicle. I was in for an oil change and a tire rotation. When I arrived they pulled me straight in and I was out in 15 minutes. Great service!!

Always polite and willing to help all they can.

I really dont know much about the place I had go get my truck a friend borrowed so he couldnt go to work.

Great experience and quick too

Great customer service from Kelsy the Hyundai service advisor. Thank you..

Professional people throughout this business,would recommend this dealership to anyone.

I bought my Mazda C-X9 here in 2016, love the car. Fortunately I havent had a major issue from this car, its been a great vehicle. The service Dept. has been adequate each time. Donna is super friendly, and helpful. I would have given 5 stars, but all these folks talking about quick service, that doesnt happen for me, it is always well over an hour, for a general service, oil change and I drive from Chattanooga each time. I was told when I bought the car I could have a courtesy car to go eat, etc...however the two times I have asked they havent had one available. So that kept me from giving them 5 stars, other than that it has been a good experience.

My husband & I have had the best experiences with the sales people at Grey Epperson Automotive.Our sales representative Coby George is the best person ever. We have now bought two new vehicles from him. He met us with a wonderful attitude and took c a re of us so good.. If you need anything all you have to do is call him and he will get you taken care of as quickly a s possible.ANY TOME YOU WANT TO BUY A NEW OR USED VEHICLR GIVE THEM A CALL OR JU S T DRIVE IN TO SEE THEM AND YOU WILL. BE TAKEN CARE OF

Great place for sales or service! Best Mazda dealer in the area!

Very professional and quick service. Entire staff is very friendly.

Friendly and professional attitude.

Great customer service and friendly, just good folks to deal with.

Somehow my on-line appointment got canceled but they were so helpful and changed my oil anyway. Very friendly, Ill buy from them everytime.

Exceptional customer service! Thank you

I went in for a promotion. I dont have great credit but the promotion said they would take care of that and was told they only had one vehicle that would work. It was a recent trade, not even cleaned yet and it was an insult to my intelligence. Trying to force a car on me that was not what i needed and was worse than my car.

My experience goes back years to the time this dealership totaled my car on a service check and refused to do a thing. I even tried to buy the replacement from them but I got much better deal elsewhere from a dealer that owed me nothjng. I said Id never go back then. But I recently tried to buy another new Mazda. Bought a 2020 Mazda elsewhere last week. I saved a bunch of money. And every time I try to give this dealership another chance for service I get burned. There isnt a shred of integrity in the place. I love Mazdas. Great cars. Just buy elsewhere. Get service elsewhere. Donna is super nice. But her kindness eventually has proven hollow. I live in Cleveland. My 2 Mazdas come from other dealerships in the Atlanta area. Todays experience with service will be my last. I will drive somewhere else to shop and to get service...even for free warranty service. Fool me once...shame on you. Fool me twice...shame on me. Lesson learned.

Awesome!

Great place to buy a car they will do everything in their power to get you into a car

Tammy was exceptional! My wife and myself never felt pressured or pushed at anytime. She went above and beyond to help us. We definitely recommend Gray Epperson Mazda. We love our new 2019 CX-5.

Called in the morning to request a service appointment, received an appointment for the same day and was in and out that afternoon with no delays.

Super nice salespeople. I would recommend them to everyone. Great deals.

Got a new car today and a used truck

Maintenance work is always done quickly.

As always our experience with Gray Epperson was superb. We arrived a little early and they took our car right in. 30 - 45 minutes later we were on our way. The staff, especially Donna are really great, friendly people. Thanks GPM for your great service.

Great 👍

Very friendly, courteous, & helpful staff!

The service was great and everyone was professional and very nice.

They need a larger customer wait area in this era of social distancing. Waiting area was too crowded.

We took the car in for a oil change 3 weeks ago. Well last Sunday The car was on the side of the road over heated. Called Mazda AAA to have the car towed to the dealership. Monday service called asking who left the washer fluid cap off because it fell into the belts causing damage. Informed it was them who did the last service. Wife picked up the car Tuesday. No apology, no sorry we damaged your car and left you on the side of the road NOTHING. I had to complain to the service manager Randy who i felt was annoyed I was wasting his time. (he did give 2 free oil changes lol like I will use them now). Next day we realize no AC. We take the car back for repair . Again No response from management at all. Wife goes to pick the car up the next day and the white leather seats covered in grease. She complains and they rub it around with a rag smearing it around the seat. If I ever step back in the dealership it will be too soon.The condition of the shop is terrible not what you would expect from a dealership. Trash and old parts laying everywhere. very dirty greasy .

Great service!

I bought my car out of state, but recently moved to the area. The service staff are very friendly, and they are fast getting my car serviced! I am glad to have a quality Mazda dealership in this area.

My experience was exceptional in every way.

Went there for a recall. Great experience! Considering going back for maintenance work. Received a reasonable price quote for a brake job.

Great and friendly professionals. Love the car we received and they are very helpful whenever you have questions! 😊

Donna is AWESOME! She was so nice, and helpful. 5 stars to her and her customer service!Heidi Wallace2018 Mazda CX-5

The staff were all extremely welcoming and friendly and the service was extremely quick! Very satisfied with my experience!

Love Mazda, this is our 5th car the staff is wonderful wont deal with anyone else

I trust Gray Epperson Mazda to work on my Mazda and check everything is in working order. I have been to a few places that didnt tighten caps or one time left the oil cap off entirely. I know with Epperson I do not have to worry about the details. Trust is avaluable thing. Leave it with Gray Epperson and have peace of mind like I do.

The service and parts staff are awesome! They are super friendly and helpful and they explain things very clearly. They never talk down to you or assume you dont know what theyre talking about.I dont necessarily like waiting in the sales lobby when Im getting my car fixed though. Sometimes the sales staff try to make jokes that are a little off color. If the waiting area in the back was a little nicer, I would probably just wait there when Im getting my oil changed.

Very friendly staff. Always willing to help. From the salesmen, to the service department, everyone is always helpful, kind, courteous and knowledgeable. We have purchased two Mazdas from Gray Epperson Mazda on APD 40. We will not go anywhere else!

The staff are Great. They were curtious and very helpful. I traded my car in and went from 9percent down to 1.9 percent apr . I couldnt be more Happier with my new 2019 Tuscan SUV. Will post picture tomorrow 💜💜💜🥰

02/14/19Vehicle dropped off making noise and informed it could be the following week before work began.02/26/19I was contacted and advised my issue was a motor mount. I authorized repair.02/28/19I was contacted and advised my issue was a second motor mount. I authorized repair.I understood that this may not be the cause of the noise but we had to start somewhere.Over the course of the next six weeks, I contacted Gray Epperson every week to two weeks. They never initiated contact. On two occasions I called and was asked to leave my number and never received a return call. Over this course of time, I was told they were trying to get in touch with someone online, their tech was going to a class, it was a ground wire problem, and then a different ground wire problem.04/12/19Called and left number for return call. Waited 2.5 hours and called and asked to speak to service manager. They were not available, so I requested general manager. Not available, left number for return call. I received a call from someone later in the day from a gentleman that claimed to be the service manager. He said that my work would begin on my car on 04/15/19.04/16/19No contact from anyone. I called and spoke to Donna at 5:00 pm. She informed me that Dylan had been fired and they would start on my car on 04/17/19. When I confronted her with the fact that I was told work would begin on 04/12/19 and my car had been there over 8 weeks she told me I had to understand it was a complicated problem. I explained that I felt I had been very understanding given the length of time my car had been there. Ultimately the problem shouldn’t have been that complicated since they had already changed two motor mounts and the third one was the problem.04/17/19Received voicemail regarding my car04/18/19Received call from Donna at 9:03 to let me know the problem was a third motor mount. I authorized repair. Received call at 9:59 that problem was fixed and car was ready to go.04/29/19I contacted Gray Epperson to notify that the cover for the underside of the engine was missing and requested that it be shipped to me. Was told it was too large and couldnt be shipped. I then requested it be delivered to my home. Was informed I would have to come pick it up. I protested explaining that this would cause me to leave work early missing wages and spend additional time and gas driving to and from Cleveland due to their mistake. This was met with the option of coming on Saturday to pick up the part which is still an annoying inconvenience given the fact it was their mistake and the amount of time I was already inconvenienced by their keeping my car for 9 weeks.I called once more to speak with the general manager and again had to leave my number but never received a return call.

So far so good. Time will tell.

Responsive, considerate, professional, excellent at what they do.

The people were very friendly and very fast with everything. I was super impressed with the service I received.

Great service center and great people staffing it. Always helpful with all our auto needs. Honest and reliable people.

Very helpful & not to pushy. Ask for Adam Gage. Ive bought 2 vehicles from him in the last 3 months.

Great people, great prompt service ... my appointment was right on time!!!

Great service. Our salesman Adam was awesome

I am LOVING my new Mazda3!!! These guys are the best!! They were willing to go the distance to get every detail the way I wanted 😀 I HIGHLY recommend them!! ❤❤

Fast, friendly, service.

Jerry made it super easy to get in and out when I had to have a recall performed on my car!

They were very very nice to us as always

Great service place. Fast. Thorough.

They are great. Very professional.

Friendly and Great Service.

Friendly salesmen and good service I just have to wonder if about the young kid they have as a serviceman. I am not sure he knows a thing about maintenance.

They went well above and beyond to make my experience a good one. Will use them again.

Great customer service with a great price