user
Fitzgerald Countryside Subaru
27365 US Hwy 19 N, Clearwater, FL 33761, United States
Appearance
Fitzgerald Countryside Subaru
Comments
De
Review №1

My experiences at Fitzgerald Subaru are always very pleasant. I try to arrive early or on time and my car is always taken in for service rapidly. The waiting area is very nice, always clean and has comfortable seating. Also, there is room for distancing, as we still should be during this Pandemic. The service department representatives are all very friendly and accommodating. And occasionally, if he is not with clients, I get to see Rudi, my favorite person in sales. : )

Ju
Review №2

I can not say enough about this car dealership. Rudi P is our car salesman and he is fantastic. He has helped my husband and I get two new cars and we are so happy. He goes above and beyond to educate and help his clients. Cindy King in the service department is also exceptional at her job. She is friendly, knowledgeable and helpful. You can tell she loves her job! We could not be happier to have two new amazing cars and to work closely with this outstanding team of people! Keep up the good work! You are all appreciated!

Ch
Review №3

The General Service Manager Dave along with Brandon my service agent made sure that every last detail on my WRXSTI was fully taken care of.Mind you that they were completely methodical and went above and beyond to address my needs for the car that I love.I was so impressed!Thank you guys for your work ethic!I also don’t want to leave out the other two service agents Lisa and Cindy who have also been so professional and helpful over the years.👍🙏

Da
Review №4

I have been going to this service department for almost 7 years and have always been treated with promptness, respect and courtesy! I have to send a special shout out to Mike in service check-in/out who seems is always there when I come and remembers me and invites me to work w/him. The other guys and gals are also very receptive and greet you when you walk in no matter what they are doing! Clearly very happy staff putting their customers 1st!!!Thank you all from Dawn in GburgA happy Subaru client 😊

Ba
Review №5

I enjoy my visits to Fitzgerald Subaru because of the extraordinary customer service. Cindy, Service Soecialist, is knowledgeable and personable every visit. She is thorough in researching my Crosstrek and knows exactly the status of my car. Rudin, Sales, sold me one of the best and safest cars I’ve owned. He is always stops and says hello and even makes time to chat. I will continue to be a patron of this dealership.

Ka
Review №6

Have been dealing with this company for 3 decades. All my cars have been purchased with Fitzgeralds. Do all maitainence with them, too. Cindy King is top notch!! Hope this company appreciates her. Always look forward to seeing Cindy. She knows how to take care of the customer and business. Definitely an asset to Fitzgeralds!!! Take care of her!!!

Jo
Review №7

Hands down the fastest most helpful and knowledgeable service department Ive ever worked with.

So
Review №8

Fitzgerald Countryside Subaru dealership a great place to buy a car. My son and I recently had a great experience when purchasing our new cars. Great services and great deals were offered upon our arrival. Professional officers demonstrated their great experience and knowledge during the whole process of the purchases. I highly recommend Fitzgerald Countryside Subaru dealership.

Ch
Review №9

I always get a very professional service representative and the work is done to perfection.

Ra
Review №10

Blake was the most relaxed, helpful car salesman I’ve worked with. The staff was friendly, accommodating, and it was a comfortable, low pressure environment. 10/10 would recommend for anyone who is considering a Subaru to consider this dealership!

Sy
Review №11

Due to change in my schedule, I came for service much before my appointed time. I appreciate it very much that they accommodated me cheerfully. The staff was very courteous and service very satisfactory.

ma
Review №12

The experience with the dealership from 1 to 10 is a 20! From Rudy my salesperson, to Mark welcoming when you bring the car in for service to Cindy, service manager, could not have been a better experience. Friendly jet profesional, efficient great communicators and caring. Of all my experiences with dealerships (Mercedes, Acura, BMW) I must say this one takes the #1 place. Thank you for your customer service.

Ja
Review №13

I had a recall service to my Outback at the Gaithersburg, MD location. The staff and crew are always very knowledgeable and helpful. They made the repairs within the estimated time and they returned my car in excellent shape.

Ka
Review №14

Muna was fantastic and made the whole process so easy, from ordering the car that I wanted to driving it away. I highly recommend going there!

Me
Review №15

Excellent experience from start to finish. Staff highly professional very personable and willing to help. Rudi, my salesman went above and beyond on the daily and made purchasing my vehicle a smooth and easy process. I highly recommend the Fitz group and Rudi .

Do
Review №16

Service was great and very friendly. They got me a ride home and got the job done earlier than expected. The service manager was very nice and professional !

Bo
Review №17

Had a few issues from previous service that needed to be addressed. Mentioned them to Brandon and was impressed to witness him actually getting from behind the desk to make sure that everything was taken care of to my satisfaction. I would also like to mention service teck Joels work ethic and ability to follow written instruction to fix issues. 😀 Great job to the entire team.

Na
Review №18

Rajesh Karki was an excellent salesman. Very knowledgeable and eager to answer any questions I had. He was not pushing me to buy on the spot nor did he seem impatient or frustrated when I said I was going to look at other cars at other dealers. Very responsive to additional communication and when I left an item I needed in the vehicle I traded in he made sure to keep it safe for me so I could come get it the next day. Excellent experience with Raj.

Eu
Review №19

We just bought our fourth Subaru from here, and everything went like it should be. Salesman Drew knows his stuff.Maybe a fifth Subaru in couple of years later.

KF
Review №20

Alex C. at Fitz Subaru went above and beyond to ensure my experience, purchasing my vehicle, was easy and painless. I bought a used truck labeled as a handyman special. It included the Carfax report with all service records. Its expected when buying a used vehicle that repairs will be needed at anytime after purchase. I had a fuse that was blown, and Alex took care of it for me with no hassle. It can be a gamble purchasing a used car whether it is from a private party or even a dealer, but with Alexs assistance, I walked out a winner! If your looking for a car, give Alex a call or visit.

Ju
Review №21

I was very pleased with the service I received from Subaru at Lakeforest. My service manager was Mike U. He explained things clearly and patiently. No repair was needed to my battery and their was no cost to the visit!!! This amazed me. The complementary carwash was a great bonus.

jo
Review №22

I had transmission problems with my 2015 Subaru Forester. Usually dealers are expensive, and busy. I was pleasantly surprised to find that my warranty was extended and I was completely covered. I ended up paying $0, yes, zero. Remanufactured transmission alignment adjustment all included. They also did a complete check found a brake light out and to service recalls that I had missed. Free struts shocks on the rear and a brake light switch all included for free. The service was amazing. Would recommend this to anybody without reservations! Professional courteous clean and very reasonable for a dealer. I was quite surprised, and pleasantly so! Five stars indeed!

Ra
Review №23

Again the two women that work the service department went over and above any customers service Ive ever received!!

To
Review №24

I am on my third Subaru Outback two of which I purchased through Fitzgerald Countryside Subaru and have been very pleased with their sales department and service. My service writer, Cindy King, is friendly, knowledgeable and provides excellent service from the time you check-in to the time you pick up your car.

Ch
Review №25

We purchased a 2021 Crosstrek from Fitzgerald Countryside Subaru. We chose this dealership because friends and family recommended them. We were not disappointed. The whole process was actually fun. We never could have imagined saying that about buying a car from a dealership. By far the biggest factor was our salesperson, Rudin Peqini. He was knowledgeable about each of the models we were considering, patient when we had trouble making up our minds, and never pressured us in any way. On one test drive, he even let us drive to our house and see if the car fit in our garage. Luckily we live close to the dealership, but regardless, it was a kind gesture. The whole team at Fitzgerald was professional and helpful through the entire buying process. We highly recommend purchasing your next car from Fitzgerald Countryside Subaru.

As
Review №26

Like most I try to avoid the entire buy/lease car experience. We custom ordered/leased a vehicle 3 years ago. (That experience was great) With the lease coming to an end; do I buy out, move on or upgrade? First intention, buy out. So, I got a loaner so they could do the final inspection for me to do the buyout. Loaner had these safety features my other vehicle did not (now I’m second guessing my buyout).....Sara took extra time to help me through this process and decision. In the end, new lease! Process was easy, relaxed and supportive. Sara was a great asset. She answered my questions, took time with options and got me up to speed on the technology . She gives a great demonstration, super important if you’re someone like me who just goes with the flow and doesn’t want to read the user manual. Also, Brandon in service was great, I’ve had 2 experiences with him. Attentive, efficient and just good service overall during the service process. If you’re still worried about Covid protocols, facility was clean, every employee wore masks and waiting area allowed for social distancing if you needed to wait for service.

St
Review №27

Purchased parts for my car and the staff was very friendly and helpful. Pricing for dealer parts was very competitive with aftermarket. Appreciate the great service from your staff.

Vi
Review №28

On-time service, friendly staff, always attentive to your needs, upfront about services peformed or issues. Would recommend

jo
Review №29

Just spoke with Brandon at Subaru service department, he bumped up the availability to get me into a loaner car and drop my car off for service two days early, so that I don’t have to suffer in the florida heat! He is so courteous and professional, I hope they never loose him! Five stars!

Ch
Review №30

I bought my car from Fitzgerald in 2012. The seal included lifetime oil changes...so I go every 3,000 miles. I have been dealing with Cindy the service manager almost all of those years. Cindy is honest and always explains what needs to be done to keep my car in tip top shape. I wouldnt go anywhere else. When its time for a new car I will probably go back to Fitzgerald...but its years away... My car only has 70,000 miles and still runs great.

br
Review №31

Awesome dealership would recommend this dealership if you are looking for the right Subaru. They also have nice certified used cars. And the staff and mechanics are the best.

Ke
Review №32

Great service department. I am so glad I got the oil change package.

ci
Review №33

Very professional, very proficient and best of all under budget!

al
Review №34

Awesome experience every time I come in with my WRX. Brandon was a huge help!

Sh
Review №35

I had a wonderful experience here. Since I started buying cars about 20 years ago I have never had less hassle and more honest and straight forward dealings. Corinna and Adrian were excellent. Highly recommend.

Pa
Review №36

Went in for a required software update. Should have been a quick simple update. Sat around for an hour, was told they had to redownload their copy of the software before they could update the Outback. Was given a loaner while we waited, then were called and told they flash drive was not working. Picked up my car and was told theyd call Monday to rescheduled. No follow up from the dealer.South Tampa Subaru was able to update the car and have me on the road in minutes...and I didnt even need an appointment.

Ma
Review №37

Fixed a warranty problem perfectly...courteous and professional.

De
Review №38

This is the only dealership we take our vehicle to. We have never had a problem with service, staff or getting our vehicle on time. Love em.

Gi
Review №39

Nothing but positive ffeedback.Thank you, team at Subaru! G.B.

Da
Review №40

Friendly and helpful staff. I received my car before the estimated time of completion.

Da
Review №41

LISA service advisor is whom Im working with over the weekend my new Subaru would not start a used Subaru roadside of Assistance had it towed to Fitzgerald from there Lisa took over upon investigation we found that rodents destroyed my wiring harness. Lisa has kept me Informed Every step of the process she worked with my insurance company . . She keeps me Informed with precise and clear information. I have purchased many Vehicles Lisa is the best Service advisor that Im have come across thank you Fitz Gerald Subaru for having Lisa on your staff .

al
Review №42

Corinna Baker & Jeremy Coach did an amazing seamless job on our 1st and now 2nd purchase of a New Subaru.Great price on our trade, great price on our new purchase...AWESOME CUSTOMER SERVICE Hand down best service, best dealership. Our 1st experience purchasing a new 2017 with Corinna Baker was so awesome, that purchasing yesterday a new 2020 Outback Limited I was happy to see she still worked for dealership, no surprise she was still there because she is amazing!!!! Thank you both!!!!

C
Review №43

Absolutely the best place Ive ever purchase the car.. if you want real service and quality to go to Fitzgerald.

Kr
Review №44

BEST BUYING EXPERIENCE...EVER!!! Jeremy Corbin was our sales person. He was professional, knowledgeable, friendly and not pushy. He listened to what was important to me. I am very happy to recommend him! Earl in finance was also very personable and professional! I felt like I got a great deal on a fantastic vehicle and it was quick and painless! If I could give more than a 5 star rating I would! Thank you so much!

Am
Review №45

I was hoping to buy a new Outback without a salesperson breathing down my neck and I got what I wanted. Was completely ignored in the showroom and once I spoke up the first question I was asked was which USED car I was interested in. For a place that says they don’t pay commission, I sure was judged like they do. Worth the extra 20 min drive to Tampa Subaru for better service and a NEW Subaru.

Ji
Review №46

Maintenance and repair.Told a Tampa based Subaru dealer service advisor the car was missing with symptoms feeling like rough shifting or cylinder miss at speed and he said that’s normal. Well that didn’t go over very well, as I used to do my own car repair. so I came to Fitzgerald.Tech found coil on one cylinder not working during certain conditions. It took them about four hours to find it as it only acted up when warm, but despite the extra time spent (beyond what was quoted), he did find the issue and it’s resolved with no extra cost. I appreciate a tech who can analyze a problem that’s probably not in any manual. I hope they treat their mechanics well.Also did some standard maintenance which I later inspected when I got home and looked good.

He
Review №47

I take my Subaru Outback there foe service. Also, Rudy is the best salesman if you are looking for a nice Subaru.

Ce
Review №48

Originally I was displeased when I 1st walked in, no one seem 2 notice me. Then after waiting 4 someone 2 be free I was got Jeremy, who thou he didnt end up doing my whole transaction went out of his way 4 us! I had already been 2 a great deal of dealers, my boyfriend & I really dont have any credit 2 speak of! Other places wanted way 2 much money 4 for nothing, but Jeremy & his team after fighting w the bank 4 awhile got us a decent SUV 2017 w very little miles. Yes it was still more than we wanted 2 pay (thou not near as much as the other guys)! We also got a 1 yr warranty & gap ins w it as well, so even thou our interest rate is high now if we make our pmts on time 4 the next 6 mths we can refinance & get them lowered cause our credit will be better by then! So they started off iffy but in the end Im glad I went there & Jeremy is a really nice guy to work with!

Ba
Review №49

Recently I had the pleasure of getting my 5th vehicle from Fitzgerald Countryside. Every transaction has been exactly as Mr. Fitzgeralds ads states. Besides a great product the entire staff is wonderful. Everyone is professional and very welcoming. I can not say enough about everyone but I must mention my salesperson Alex. Enjoyed all of the time he spent making sure that I left with the car I would love. Last but far from least Corinna. Discussing the financing part usually not pleasant but this wonderful lady is absolutely the best. If you are looking for a vehicle and a great support staff please look these folks up.

Wi
Review №50

Purchased our last Subaru (used) @ Fitzgerald... EXCELLENT customer service every time Ive been in for routine warranty work, oil change, tire rotation, etc.

Mi
Review №51

I have Fitz care that I purchased with vehicle. I came in for an oil change and after 1 1/2 hours was told they didnt have the oil filter and were not sure when it would be here so we rescheduled for a few days later. On the second visit it has been another 1 3/4 hours and told they couldnt find a drain plug washer. Truly horrible experience, not really sure why an oil change and inspection should take so long. Still wondering what they did the first time.

Ch
Review №52

I first came to Fitzgerald Subaru a few months ago wanting to get a look at different subaru options but not ready to buy yet. Sara noticed my father and I looking and helped us, never tried to push anything just unlocked various vehicles so we could see the interiors and got her contact info and a booklet for the vehicle we thought we liked most. Over the course of a few months we had some emails and phone calls back and forth, and then scheduled to do a test drive. Again, the interaction was great and Sara was informative and personable but never trying to push anything. Finally I decided on what I wanted, a Forester Touring with a green exterior and a brown leather interior and boy did I decide on time. Sara ended up ordering it to be driven to Fitzgerald for me qs by this point Subaru had cut off ordering any new cars for 2021 and what I wanted wasnt on the lot anymore. We went through what paperwork we could then and there, and the whole paperwork process was definitely the smoothest Ive had. The next day when the vehicle had arrived and I could finish my purchase the team was great- I didnt catch everyones names but we were finishing paperwork and everything past closing time on a Saturday, so big thank you to the people who stayed to get that done for me. After all the paperwork/financing was officially done Sara took me out to my new car and explained everything from the key fob to the seats to all the electronic gadgets and safety features of my new car, and made sure to get a user profile set up in the car for me. I highly recommend Sara, she was a pleasure to work with and I love my new Subaru

Be
Review №53

Exceptional service as always..this should be your go to. Cindy never fails at her job..she goes above and beyond every single time.

El
Review №54

Recall on ignition part. Scheduling the appointment for repair was not efficient at all; was told that only one person was working at desk and was bounced around from one person to another and back again. T When I did book appointment was told the repair would take from 1-2 hours. I have been waiting 2:15 minutes and still not done. Repair or inspection took 2:45 minutes.Will not use this dealership for repairs again.

Br
Review №55

Great service, no wait, quick processing, friendly service

Jo
Review №56

I purchased a used 2015 Subaru Forester XT from Fitzgerald Countryside Auto Mall on 4/29. There was a major mechanical issue with the vehicle. When I started the vehicle from cold, there was an engine misfire (P0300 code) and the car had a check engine light.On 5/4 I went to Fitzgerald Countryside to talk with Corinna Baker about this problem and she was unfortunately not present. We were fortunately able to connect with her over the phone. However, Corinna refused to let me return the vehicle, citing that I was outside the 5 day Used Vehicle Return Policy Agreement. Her claim was that I had come in the morning of the 29th to pick up the vehicle and that I was now here in the afternoon of the 4th trying to return it, missing the opportunity by several hours. Unfortunately, her claim is simply not factual. I specifically arranged an appointment with my salesperson to pick up the vehicle in the early evening on the 29th. That is when I picked it up. Consequently, this attempted vehicle return was still very much inside of the agreed-upon contract.For more context into my visit to Fitzgerald Countryside on 5/4, Corinna additionally told me that this was an as-is deal and that I would be paying for this repair out of pocket. This is not what we originally agreed to, as I have signed a 45-Day Certified Used Vehicle Warranty. The warranty was also mutually agreed upon between Corinna and me on the day of the sale.Corinna was extremely difficult to do business with. During our original negotiation she was very in-my-face, condescending, and accusatory. I had to ask her not to speak to me in such a manner and I even had an employee at Fitzgerald Countryside apologize to me for the way that she spoke to me.Between Corinnas refusal to consider an under-agreement vehicle return, comments that I would be paying for repairs that are covered under our under-agreement warranty, and her general unprofessionalism, I would not recommend that anybody purchase a vehicle from this dealership. This was the car that I wanted to own. If Corinna had been more understanding of my situation and had not been quite so unprincipled, I would have kept the vehicle.I was able to return it after visiting the dealership and sending email to her manager. On the day that I returned the vehicle, they kept me waiting around for unknown reasons for several hours. Corinna refused to speak with me that day.edit:In response to the comment left by the dealer, I want to clarify that the primary reason for this review was to warn other customers of Corinnas predatory practices, not that they didnt accept return of the vehicle. This was a very difficult process and I suggest that others look elsewhere.

Ch
Review №57

Fixed the CVT under warranty in 24 hrs.

Vi
Review №58

Service website has drastically changed where I can no longer schedule my service & request a loaner car. When I could not do this on online I took my chance as a walk-in for an oil change. No loaner cars & told no guarantee they could fit me in. When I purchased my Subaru I paid for a service package with loaner cars & now I cant use the package I paid for??? You lost me as a customer. So sad.

Za
Review №59

Service center is not great. Very expensive, and quality of the workmanship is extremely shoddy. Avoid if at all possible. Thankfully Tampa Bay has many other options.

Ch
Review №60

Great place Kevin Thomas is very pleasant to work with. This is our second Subaru we purchased from him

Je
Review №61

THEY ARE SHADY!! I paid for a warranty from them that I was told would work at any Subaru dealership. When I tried to use it at the Subaru dealership where I live (in a different state), it couldn’t be found. Cant find any documents stating what was included in it either in the paperwork they gave me. I’ve been trying for almost 2 weeks to get in touch with them, but have not received a call back from anyone. I’ll be contacting corporate tomorrow.

Br
Review №62

I drive all the way up from St Petersburg to get work done on my Subaru, driving past another Subaru dealer on the way. Why? Because they are GREAT - consistently! Lisa is my usual rep in the service department and she is a 10 / 10 every time!

Ri
Review №63

No pressure. No hassle. My sales rep Adrian was very knowledgeable about the cars I test drove. He very personable. I ended up purchasing a Crosstrek.

Me
Review №64

I purchased a new Subaru Ascent and love it! My first Subaru. I had not been satisfied with my old car and was in the “just looking” phase. Adrian, my customer service representative made the difference. Ordinarily I would have used the term salesman to describe a coercing trying to sell me a car, but Adrian’s demeanor, knowledge of the product and patience to let me absorb the information made the difference. I did not feel rushed and ultimately purchased the vehicle on the spot when I really had no intention of doing so. The entire Fitzgerald team that I encountered were very much customer oriented. I appreciate that kind of service. It is evident this company values its customers. Highly recommend.

Sh
Review №65

Horrible, rip off. Took advantage of young college kids

Re
Review №66

I love my Subaru thanks for your help you guys are great. Everybody out there Subaru is a good car if you take care of it it will last over 200,000 miles

Th
Review №67

Brando, provided excellent customer service

Le
Review №68

Brandon B. gives great service!!!

Au
Review №69

Jack Fitzgerald.Mr. Fitzgerald is a wonderful honest to goodness car dealerships owner. I had a fantastic experience with this kind hearted and down to earth person. He didn’t know me personally, I was introduced only by a friend. But the experience that I had with him in buying car was truly amazing. Helped me understand about buying car. Not only that he extend his help in some other things that touched and surprise me of how wonderful human being he is. He go above and beyond on helping people. If you’re looking for honest car dealership this is the best place to go. Even Mr. Fitzgerald team were very nice and accommodating.To all my Filipino countrymen. Looking for honest to goodness car dealership this is the one that you have to consider.

An
Review №70

Great service every time. The website is a bigger joke than Rosie ODonnells political career, though. Definitely call.

Be
Review №71

I had a great leasing experience, however, it seems the payoff on the vehicle i traded in a month ago, was rejected by Chase Auto Finance! The payment was returned ( i.e. perhaps insufficient funds???). I received a letter from Chase notifying me it was MY responsibility. I havent had the car for a month! I have reached out to everyone i worked with. Voice mail doesnt seem to be working!! I reached out to finance, no reply. I NOW must go to the dealership to get their attention!!!! VERY disappointing.So i had to go to the dealership. They figured out the problem and got back to me. It appears to be a lapse on the part of the finance/banking team. Its 100% resolved. I only wish someone called me back and saved me a trip.

Gr
Review №72

Such bad sales service. Jeremy gave me a quote for a lease. I arranged to come and purchase. I especially took off work. He texted me and says those numbers no longer apply. This dealership is the worst. I’ve dealt with them before. The worst communication and customer service. I emailed the manager! No response. I asked for the manager to call me. No response. Don’t buy here. Much better dealerships out there!!!!

Jo
Review №73

Andrew great person and low key

Su
Review №74

Easy to work with and close to home.

Ch
Review №75

Could not do an oil change for a new customer until 2 weeks after a request.

Sa
Review №76

Fast and professional!

Vi
Review №77

2 hour wait with an appointment and the vehicle hadn’t even been touched or looked at. Asked for my Keys never coming back for basic service.

Ch
Review №78

Great experience in buying our car. RUDY is a great salesman. He was very detailed and efficient.

Ca
Review №79

This is THE place to buy a Subaru! Super easy going and knowledgeable staff. Loved David the sales person I was working with. Not pushy, and upfront about pricing. No need to wheel and deal or haggle and treated to walk away. They make car buying a pleasure. The process was expedient and I feel as if everyone that helped me actually cared about me and my purchase. I would certainly suggest purchasing a car with Fitzgerald Subaru, you will not be disappointed!

Ge
Review №80

Honest, transparent car sales. Car prices are posted and thats what you pay, no negotiations and prices are competitive. I did price comparisons to confirm.

Ra
Review №81

Service department has some good people and some people I would not trust. My parents go there, but they might not anymore. Long story, but basically they tried to convince me to do a $2000 repair and later, luckily, a different mechanic who works there came on the scene and informed me of the existence of a $0 workaround (disabling AWD rather than replacing a major component). Then, the first mechanic tried to scare me that I was making a big mistake and the car was worthless without the repair. Have driven 1000s of miles since then with no problem.

jo
Review №82

One of the biggest reasons NOT to buy a Subaru is it’s a pain in the a$$ to get serviced. The boxer engine requires extra special attention to oil change timing and filters. There are so few service centers for Subaru they refuse to provide service unless you make an appointment. I have never been turned away for an urgent recall and and oil change from anywhere other than Fitzgerelds. I cant wait for my next car its gotta be better than the way I got treated today and less sensitive.

Fe
Review №83

Adrian was very informed and professional, we enjoyed talking with him and would highly recommend him

Ja
Review №84

After a below average review from my purchase there 4 years ago, I returned 3 months ago and purchased another car... a 2018 Outback, and I believe a received a fair deal, on a very good car. Got up-charged a bit on my financing, but that’s what they do / not a big thing.The one complaint I have is that when I took my outback in for service... they wouldn’t put me in a rental car because my wife and I had our puppy with us ??? I really believed Subaru would give me a dog bone, not send me back home to drop my dog off…. In doing that, I’ll take all future service to New Port Richie (where Riley DID get a dog bone). and my wife and I (and Riley) were treated like valuable customers. What’s up with that ???

Pa
Review №85

One of the most enjoyable new car buying experiences that I have ever had. Under invoice prices and no high pressure sales tactics.

li
Review №86

Service department is the worst. To check in, there was long wait in small office with no chairs. They said fix would be 90 minutes and arranged Uber to nearby Mall. Afterward, they completely forgot about me. My car sat for 4 hours and no one could be reached by phone. Had to call a friend for ride back. Turns out they did not have the part so my car just sat and nothing was ever done to it, but they never bothered to call me! I went full on Karen and worked through several managers to finally get to GM. Every single manager was condescending and no one knew what was happening in other departments. I love my Subaru but service like this would dissuade me from buying another.

je
Review №87

After spending a few days shopping and negotiating at other dealerships in the area, Anibal C and Corina B, at Fitzgerald Countryside Subaru, were a breathe of fresh air. They were a pleasure to you deal with. I am happy with my purchase and I do recommend shopping Fitzgerald Countryside Subaru.

K
Review №88

After putting it off for months, I recently took my Subaru to Fitzgerald Subaru in Clearwater to have both the recalled airbag inflater and a lamp switch replaced. There were no unnecessary questions asked, no pressure for extra services, a 24-point inspection, car wash, and amazing service - at no cost.It was the best experience that I have ever had at a car dealership.

ka
Review №89

This review is for the service department: I feel they are very honest, and they actually care. I feel welcome and don’t feel they’re out to take advantage of me. I feel their prices are fair and while labor costs are high they’re not really going to be any cheaper in the area and remember that you’re getting what you pay for.I say this being a repeat customer now, and I have been to two other Subaru service departments in the area and did not get great customer service: I would recommend this place first.Thanks for great customer service

Br
Review №90

Friendly staff and good experience. Prices are marked with no haggle. If you don’t want to haggle, good place. You could technically get better deals at other places though with a little back and forth dealing. Lot is small, so not a lot of inventory .If you are looking for a great little suv, Subaru’s are awesome. I never thought about them until a family member recommended them, now I own one.

he
Review №91

Very pleasant, honest, efficient and knowledgeable. Do great work and explain everything in simple terms. Not pushy.

Ka
Review №92

I purchased a 2012 Jeep Liberty from Albert on 08/17/13 and the total experience was AWESOME. Albert made my daughter and I feel like we were friends and went totally out of his way during the whole process. He explained every step of the way and I would totally buy another car from him. What a great asset you have in Albert. Bo was great as well getting all the paperwork done. Thanks again.

ke
Review №93

My wife and would like to thank Rudin Peqini and all the rest of the people that were involved with the purchase of our new Subaru.We will be enjoying this vehicle in the years to come.Thank you again.

Si
Review №94

This was my first experience of any kind with a Hyundai Dealership. My salesman Curt Parsons was very friendly and helpful. He answered all of my questions and made me feel very comfortable. After all of my questions were answered and I test drove the Sonata I left to compare the price given with other dealerships in the area. After much research I came back to Fitz Auto Mall and Curt Parsons because they were by far the best service and best price in the area. I highly recommend them.

Ri
Review №95

We have nothing but praise for the stress free buying experience we had here. Salesman Andy Stahl and Marlin Hicks in the Finance Dept provided us with a no pressure, smooth buying experience. We are very happy with the out-the-door bottom line price after they appraised our trade and we selected our new 2018 Forester.

Sc
Review №96

I had originally brought my 2012 Jeep Liberty to Sears Auto at Tyrone Square after it would not start after it ran out of gas even after refueling. The manager said that the throttle body had shorted and presented a $1000 estimate. I questioned his diagnosis as it did not make sense for the TB to short after just running out of gas and because he could not provide me with a trouble code for the TB when I asked for it. I then called Bill at Fitzgerald Jeep and explained my situation. He agreed that it did not make sense and suggested I bring it to another Jeep dealer closer to where the car was. I decided to bring my car to Fitzgerald anyways because of Bill’s honesty and professionalism. I am glad I did. Throughout the repair process Bill kept me informed and advised me what repairs were needed and others he suggested. Turns out it was not the TB at all. When all was said and done, my Jeep was repaired and now runs great and the repair was $300 less than the Sears estimate. Very satisfied.

Ma
Review №97

They always do a great job and pleasant staff!!

Na
Review №98

We highly recommend Fitzgerald Hyundai. Their method of doing business was extremely efficient, friendly and direct. What a refreshing change from other dealers we have dealt with in the past! We received the information we needed, got a fair price and did not have the typical back and forth hassle that is the norm with other dealerships. Leslie Gray was a pleasure to deal with. Everyone we dealt with - salesperson, management, finance and reception personnel - were exceptional.

Is
Review №99

FITZGERALD HYUNDAIJason was my car sales man. He made me feel comfortable from the very start. His seemed honest and trustworthy. Jason was knowledgeable and enthusiastic about making sure I had all of my questions answered. Debbie was warm and reassuring. Alans experience and confidence made the closing easy sailing. I definitely will recommend Fitzgerald Hyundai and send them over to Jason. For my first new car buying experience it all went fantastic! Thank you.

Ha
Review №100

Good car service and helpfull people.

Information
39 Photos
100 Comments
4.3 Rating
  • Address:27365 US Hwy 19 N, Clearwater, FL 33761, United States
  • Site:https://fitzgeraldsubaru.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 727-799-1800
Categories
  • Subaru dealer
  • Car dealer
  • Car leasing service
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:8AM–6PM
  • Tuesday:11AM–5PM
  • Wednesday:7:30AM–8:30PM
  • Thursday:7:30AM–8:30PM
  • Friday:7:30AM–8:30PM
  • Saturday:7:30AM–8:30PM
  • Sunday:7:30AM–8:30PM
Offerings
  • Oil change:Yes
Payments
  • Debit cards:Yes
Similar organizations