My first non-Chevrolet Lease, and Sean and Donna made it an absolute breeze! I just moved here from up North three months ago, and needed to replace my current lease. Sean was in constant contact via email the day before I came in for a test drive. Although the vehicle I did come in for was out of my price range, I ended up with a beautiful replacement and didnt have to sit at a dealership for hours on end to finalize everything. Yes, people, it IS possible! You have a Customer for life - thank you, again!

My salesman Sean Hamza, by far the best car salesman,I have had in my 45 years driving. He listened to what I wanted and me it happen. The whole process was smooth and stress free.

The writer came to me and I authorized both air filters be replaced. He said the car will be ready in a few minutes. I waited 20 minutes and decided to see if the car was ready. It was setting in the drive. My writer was not there I asked another writer about the car and he said the invoice has to be printed. Another writer came over and printed it and I was able to leave. No one knew where my wrer went.. I guess the filters were changed as no one finalized it with me, my writer just left.

Just bought a certified used GMC. Mickey was an awesome salesman, even laughing at my stale jokes. Everyone was very friendly and polite. Just went in for our first service, and although things didnt go as smoothly as anticipated, Luke went out of his way to explain everything to us and did all that he could to satisfy us.

By far the best experience Ive had purchasing a vehicle. Jared Johnson made everything happen so easily. Awesome to see the vehicle was up front waiting for us to look at and test drive. Then the paperwork was easy to handle. So I thank you for creating such a pleasurable experience, when usually purchasing a car can be stressful.

I was fortunate enough to work with Dan from the service department. My air condition went out on my vehicle. I told him I train my dogs and theyre always in my vehicle and obviously they can not be in there without air condition. Even though they were booked solid until late the next week, he said I could bring it in right away. He was wonderful to me and they fixed it perfect just like when I bought it new. And then a few other things I had to do we made another appointment for it and he could not have been more patient with my concerns. And then the wonderful person driving me back and forth was Cliff. Totally appreciate the outstanding service and care I received.

Out-of-towner. Called ahead looking for assistance. They said bring it in. Were able to diagnose the problem and fix it on a Friday afternoon/evening. I was able to pick it up the following Saturday morning. The courtesy shuttle, that I needed, was already to take me home upon my arrival. Everything was great.

I had a great experience purchasing a used 2015 Toyota Camry. Jared helped me over the phone to work out all of the details so when I came up to the dealership all I had to do was test drive and sign. They also gave me a fair price for my trade in which I truly appreciated. The whole process was very, very quick and easy, totally stress free. I highly recommend this dealership. Ask for Jared!!!

It rocks… most employees are personable and say hello…. Jack S is the greatest Service Advisor and His honesty won me over

They were very polite and prompt which is very appreciated when I am in the waiting room waiting for them to complete the services.

My service rep Luke was excellent. Very kind and informative. I had a great experience

I have been coming here for probably 15+ years and what I appreciate most is the honest and excellent service staff. Mike Bennett has been taking care of our families cars for at least 5+ years and he always made sure when I leave my car is safe and running well as its central to our business as two full time Realtors and parents of two boys. What I love is I never feel sold just educated and then great agreed upon car service AND the best customer service for a fair price. I highly recommend Mike Bennett and trust him and his advice completely! Ask for Mike - you cant go wrong!!!

Went in for oil change, had to go back 2 days later as they took out my glove compartment and left leaves in the filter. My ac sounded like a 747. Back to the dealership! Brought it back yesterday to be fixed, today I noticed they broke the glove compartment! It no longer opens normally. You push the button and the door falls open! Gee, should I go back for the 3rd time in one week???Went back for the 3rd time and 3rd time was a charm! Fixed the glove box and installed a new filter! Great staff! My faith has been restored! Ill be back! Thanks!!

My wife and I were well taken care of. Taylor and Cameron made sure that my wife was happy with the car she picked out. They went over all the specifics of the car with her. The finance department was awesome also. Steve and Deborah made sure we understood the pricing and got us out the door in record time.

Great service! They fixed the problem in less than a day. I expected it to take longer. Kudos to Dan my service manager and the tech that worked on my Canyon!

I needed some service done on my truck the day after a Memorial day weekend and even though these guys were slammed they got me in and out the same day. This was my first experience with the service department after having had recently purchased a used truck here. The service department was just as awesome as sales and finance. Im sold.

Picked up daughter from dropping off her car they fixed everything they were supposed to fix and had it back had time to go have breakfast and then visit a little and dropped off to pick up her car

It was a pleasant experience. The premium wash wax looks great. I will definitely use this service again.

It was excellent service from start to finish. Service rep, Luke, was a great help.

We worked with Jared. He was knowledgeable and honest. He was not your typical pushy salesman. They brought a car from their other lot which took a little time but from test drive to sold, the whole process took less than 3 hours. The whole process was easy and fast.

From start to finish, this was A+ work. Appreciate everyone getting us in and out very efficiently. We even got a courtesy ride to and from breakfast. This is why we continue to bring business here.

Never ever a problem with you folks. Dan always takes care of me well, I leave with a clean car and drive away satisfied. Thank you!

Excellent experience with Melvin Munoz at the Palm Harbor location! He went above and beyond to help us get the perfect car, given our financial requirements, payment range, and desired type of vehicle. Thanks, Melvin, for all your help!

Im located in Utah and found a used Toyota 4Runner for sale on their website and started working with Steven Pratt. We were able to work everything out through texting and phonecalls. My dad and I purchased one-way tickets to Tampa, and they were able to pick us up from the airport. The process at the dealership was straightforward and we drove to Utah over the next 5 days with absolutely no problems. Im THRILLED with my purchase and I love my new-to-me 4Runner.

A month and half ago I brought my truck in for service and touch screen replacement. TPS sensors were not reprogrammed. And then had an issue last week with slow crank over. Tech did not reconnect one of the battery cables. You have got to audit these peoples work. I am a quality professional in the automotive industry and if this happened at my plant I would have the big three on my door step. Get it right the first time, but as always Jack is top notch and takes care of the issue.

Cameron Andrews, my sales rep, was fantastic! He didnt try to push me on something I didnt want and helped me lock in the truck I wanted and was looking for. He assisted me in anyway he could and went above and beyond. I would definitely recommend any one of my family and friends, if they were interested in a GMC or Buick, to see Cameron. Hes a true asset to your team!

Quality Dealer.. Professional no pressure Great Experience ( I dont usually say that about car buying experience). I would highly recommend

Check in was quick and easy. The waiting area was clean and comfortable. The service time was as expected.

Service crew were fantastic. They knew they are customers facing they have their face mask on! But... showroom... No! This people been walking around with no face mask, it might not a mandatory for your showroom but as a client I really uncomfortable! Furthermore one of the showroom staff been coughing n coughing! Please been responsible to people around you.

Thank you for making the effort to follow up with me. Im adding a star for that!I suppose part of the restrictions encountered could be an anti-covid effort. I was comparing this experience to a similar one I had with an expensive competing brand, which was more straight forward. They chose to have their showrooms in an entirely separate building from the parts/service areas though. While Im sure this does cost additional overhead, it allows for a more user-friendly property floor-plan overall.9/9/20Came in to buy a part. Across the entire property there is one customer entrance that I could see. Had to ask a salesman where the parts area even was. They hide it all the way in the back out in the shop area which isnt even climate controlled. After navigating the showroom of behemoth SUVs and getting the part, I then had to go...inside? to pay. My advice to this business:. Have multiple entrances. Have better directions for departments so I dont have to speak with unrelated people.. Train your parts desk guy to also handle money so my simple experience is handled by a single individual.. Air condition your shop! If you dont care about your mechanics, cars today are computerized robots, do it for them!

I love Dan! He’s the best and deserves a raise. Great service thanks!

Your service department is superb. Always helpful and keeps you informed.

Great service. Always looking out for the customer. Comfortable facility as well.

We were just looking today. Salesman Wes was nice. No pressure. Good selection of Automobiles. We bought a new to us Buick Envision. Great way to start the year. Thanks Wes for everything.

Always a great experience, we wont go anywhere else.

Great experience and help from Luke and the service team. Got our truck back on the road to complete our road trip.

We were visiting Florida on vacation and the first day in town we found we had a nail in one of the tires so we had to have a tire replaced. Then the second day we noticed there was a screw in another tire so we called them up and they said to bring it over and they were able to repair it. Their staff was very courteous with us and were our saving grace so ce we were over 1,000 miles from home.Thank you for your wonderful service and all of your assistance.

It is always a pleasure to tell Mike Bennet my issues because his response is going to be positive and reassuring .All questions are answered professionally and i fill that my honey is in good hands.

Prompt attention, reasonable wait time for service and no hassles.

Mike Bennett is always on top of everything and we appreciate his professionalism and communication.

Jack always takes phenomenal care of me and my vehicle always runs noticeably better after the maintenance!

I took my Nissan in for service and they took it to the Nissan dealer for warranty work and repaired my a/c . Mike in the service department went over and above in keeping me informed of the process. This dealership has never let me down. Have purchased from them in the past and have always been treated very fairly

Mike is a great service rep. Ive always had great service at this dealership. Being a New Yorker, thats saying something!!

Everyone was very friendly and not to pushy. They worked very hard to get us into the right vehicle. Our sales rep, Cameron, was very easy to work with.

The customer service very good, because him looking for options for me, excellent services.

Next to my dealership in Michigan, their the best in FloridaLove my truck!!

Clean comfortable with kind staff and super quick service!

I give a 7 because they convinced us to have a cleaning of leaves etc for air filtration. Get home Still full of leaves thanks for the 100. charge for nothing.

Jack is very professional and got me in and out in good time after an oil change and tire rotation. Thanks!

Great customer service from Luke. Great oil change price. But took a long time for oil change even with an appointment

Easy transaction. Unlike Dimmitt, lower tire price was gladly matched. Service writer was very efficient!

Andrew and Steve both did a great job and it was a kicked back relaxed atmosphere . No high pressure and easy going negotiations through texting before I even arrived . Love the truck and the facility. Thanks again, Ron

They were fast and knowledgeable

I Bought a 2015 Jeep from them in April 2020 the sales guy told me everything I wanted to here and catered to my needs when I was there.As soon as the deal was done, no help they were supposed to do a signature finish, was told it was a ceramic coating and everything they said it was supposed to help with it didn’t and when I called the Warranty company about it they act lost, like they didn’t know what I was talking about.The second problem I’m having is my jeep is consuming oil they told me it was a timing cover problem and tried to charge me $900 to fix and it was still under manufacture warranty and I ended up having Dayton Andrews fix it for free but 6 month later, 2000 miles and I’m down 2 Quarts of oil again.When I call them about the oil consumption they tell me there’s really nothing they can do, but we are supposed to have a life time power train warranty but that’s a joke.Also was supposed to get 2 free oil changes and I had 1 but when I called to schedule the second they told me it expired.

It was great. They had the loaner ready for me which made drop off extremely fast. Most importantly my truck was finished when they said it would be. Great service!

Our salesman Sean was knowledgeable about the car we bought,2020 Terrain with the Denali package...He made our process enjoyable... He should get a big bonus, we will return when it’s time to buy another car...Thank you, sean

Dick Norris Clearwater knows how to treat a customer and how to keep a customer. Friendly, courteous, fair and great service.

I like this place a lot. The staff is friendly and very helpful. The service department is always thorough in explaining an issue when one arises. I recommend this location over the one in St. Pete.

Very pleasant experience. Sharon was great to work with.

They worked me in for an oil change on Saturday. I could not have been more pleased with the staff or service. They knew that I was not a local person but treated me like a long time customer.

Love these people!

Excellent staff, Cameron and Dan were awesome.

Always 5 star service at this dealership!

Seans customer service is outstanding!

Just a great place for service

Great service. Always clean and well laid out

I feel safe and taken care of every time I go to have my car serviced.

Our sales experience with Armani (sp?) was among the best Ive ever had (not just car sales...ALL sales). I would absolutely recommend him. He was so pleasant to work with. Great demeanor, no pressure, straight answers, easy to work with and talk to. Facts. No BS. Perfect.We decided not to move forward with our purchase of the GMC Terrain we test drove but would highly recommend it (I did recommend it to my parents).The dealership was great. Quiet, comfortable, and clean.All things considered our experience was among the best weve had.

I was thinking the repair would be much more, but the technicians did an outstanding job diagnosing a problem or regular mechanic could not. Next time I come to you first! Thank you so much!

Honesty! Definitely honestly. The Service Dept staff explained everything in words I can understand. They did not try to upsell... only explained what will need to be and in an estimated time frame.

Quick and easy service visit. Price to change oil in my Sierra was very competitive. I’ll keep using this dealership for my service needs

GREAT GREAT GREAT. I absolutely LOVE this Dealership and the workers are absolutely the GREATEST

Changed the battery. i was in and out in no time

Fast and good work

I was extremely pleased with how I was treated through the whole process. I have had bad experiences in the past so I was a bit skeptical. However, they did a fantastic job and have earned my business.

I came in a week ago for a grinding noise. It turned out to be worn rotors and brake pads. After a lengthy and expensive repair, my truck was fixed. Less than a week later the grinding has already returned on the drivers front side. Their technicians do not do a very thorough job here. This will be the last time I bring my vehicle to this location, and only so they can do what I paid them to do. Fixing their mistake was supposed to take about an hour but took over 3. Absolute trash experience. But hey at least Jack offered to buy me lunch. A word of advice, when a consumer pays to have a service performed, perform the service. Wouldve given less stars but 1 is as low as I could set it

Very good

Jack and staff are always professional taking time to explain issues, and do the job right.they help keep my 2014 Encore top shape

My husband and I had a great experience here when we were looking for a new car. Having visited other unscrupulous dealers, coming to Dick Norris was a breath of fresh air. Hector, the salesman, went above and beyond to help us find the best vehicle for our money. Duncan, in finance made the whole deal financially viable for us and the process was very quick and smooth. We would highly recommend this dealership.

Mike and the crew are excellent to work with.

Excellent customer service! Honest and friendly. We are from Toronto, and had to go for a service. They were upfront and realistic with cost and time. We had our two children with us and made sure that the kids were entertained! Highly recommend. Wish other GMC dealerships were as friendly! (please open a Dick Norris in Ontario!)

All employees associated with my service were very professional and helpful.

Fast and courteous service.

Everyone is always so kind and caring. I have to wait for my oil change and I have my 3 yr old. The lady at the desk is always asking if she is comfortable. Bringing her toys, books and crayons. Definitely a great crew.

You folks did more for us than we ever expected or deserved. We cant thank you enough for being so welcoming, helpful, and honest. You have a new customer for life!

Fast, great communication and honored warranty!-perfect

Excellent customer service, from sales to service. I would definitely recommend.

Fast courteous and no hassle buying experience

I can not say enough about the service I received today! Dave and Mark were fantastic! . Along with all the others who helped me get the deal done. Donna was fantastic as well, and did a fabulous job at getting my financing done and explaining everything thoroughly. They were all very friendly, and I feel like i made a few new friends today. This was the fist time I ever had fun at a dealership and going through the buying process. They all did a great job! I am very happy with my new car and the whole buying experience. Very easy going no stress process. I would highly recommend.

Love your dealership and service. You all could not be anymore respectful, nice and helpful.

Dave K & Steve N are some really great guys! This is the first time I can in to this dealership & got what I asked for. I asked for numbers out the door & thats what I got! Dave is one really great guy to work with while looking for a new truck. Steve came over & was up front about everything. Even though we couldnt agree on numbers, it was great to have met them. Next year when looking again I will go back & see them! Remember always as for DAVE KERN!Thanks TADPOLE

I really liked dealing with Dan Pecorelli. He was very professional. The 2 complaints I do have, however, were that Dan wasnt initially available upon my arrival, but one of your other associates was, Sharon. I know she was available as she was checking out her Iphone while I stood in line waiting for Dan to finish up with a client. I went to her and asked if she could check me in because my ride was waiting, but she said no, that Dan wouldnt be long. I thought this was odd, when you have a customer waiting and an available associate, you shouldnt make the customer wait unless the customer wants to wait for his/her associate. Also, I got my car detailed and most of it was perfect, but noticed upon arriving home that the area where my wipers go into the hood was extremely dirty still. When one pays for a detail, the key word is detail and this area was missed.

Never coming back! Except to turn in their car. I signed a two year lease and the Michelin tires began crumbling at 19000 miles. The tread on all 4 tires were breaking off in chunks. I asked the dealership to take a look during a routine service and they came back with an estimate for new tires at $1000!! I explained to the dealership that this is their car (Lease) with defective tires and maybe they should get in touch with Michelin. They said they don’t deal with tire companies and said my tires were crumbling because of excessive heat, hard turns and breaking/accelerating too fast.I got a hold of Michelin, they sent me to Tire Kingdom for an inspection….Michelin sent me new tires at no cost except install.I turn the car back in soon and they’ll have brand new tires on it. This dealership would have to lose money for me to do business with them again.

I bought a Certified Used GMC Terrain 2 months ago from Dick Norris. The entire process was seamless, the staff very accommodating.I went to the service center today, I had a vibration in the steering wheel and the alignment was off. My friend, who is a mechanic, said it sounded like I had a bad belt in a tire.The service center employee started by explaining that tires and alignment were not covered by the warranty, but they would check it out and see what they could do. I was there with my two yound children, they gave me a courtesy car. In the afternoon they called and informed me they were going to give me 4 free tires and a free alignment! I would highly suggest this dealership to anyone in the market. They definitely exceeded my expectations. Very impressed, thank you Dick Norris!

Leon and their business manager Donna, were a pleasure to work with. This was by far the quickest and least painful car shopping experience my husband and myself have had. We definitely would reccomend if youre shopping for a vehicle or want to trade one in, this is the place to be. Make sure to ask for Leon, if he doesnt greet you first!

Great staff and no games. Salesman Leon was friendly, personable and never pushy,the sales manager was a straight shooter who didnt play games like at most dealers, they worked with me on my trade even though I was buying a used car and didnt waste my time. The finance guy Joe(from Palm Harbor store) was also great. Great experience all around and I would recommend this place.

The staff and store are amazing here. My company was in need of a new work van and we had a budget that we were able to spend at the team here helped to find the right van with the equipment on it that we needed and got it right in our budget. Kevin was great he worked out all the paperwork so it was quick and easy. Thank you

Dan in service is amazing,good luck in your retirement!!!

Their service department is wonderful

Everyone at the dealership was extremely kind and helpful! They walked us through the process and explained all of our options. At other dealerships we visited I felt pressured and swindled- not here! This is an excellent family oriented bussiness that puts the customer at the forefront. Kevin was especially great! He was easy to contact, quick to respond, and even stayed late to meet our needs. He went above and beyond to make us feel like a part of the Dick Norris family. We will definitely be buying from Kevin and Dick Norris Buick GMC again in the future!