I am in a desperate search for a B&O store that can help with some needed repairs to my 2 B&O stereo systems from the 1980s. I paid a small fortune for these systems and the sound they still produce is spectacular but they are now in need of some minor repairs that I dont believe are too extensive. Any recommendations? I live in Carmel Indiana and can easily drive to a repair facility location.

As the owner of this Bang&Olufsen store, of which i am also a client, I am always ready to help all clients, even though they may not have purchased from me. In addition, if they have, we are sometimes not privy to product changes or innovations unless told by the company.So when a client comes in to complain to my store about a product purchased online, for example, all i can do is be polite and help, but cannot give them a new one from my personal inventory if they have not bought directly from me. They are directed (or guided if at the store) to go to the website or given a number for customer support.In addition, when a client who has purchased from me complains that the product he bought has been upgraded, I cannot help since I did not know it would be changed by the company that year. Its like a car buyer complaining to the dealership that his model has new upgrades and he wants to return the old one he purchased at a good price months before. Thats called a trade in, not an excuse for an exchange.I am happy to be of service to all our clients, but find it rather disappointing when comments are unfairly posted without any regard for my company or the chance to rebut them. As teachers say, we may have hundreds of wonderful children in the tree. Why is it we always reminded of the worst of the apples?

The best sound I’ve ever heard in my life come from speakers. Crisp, rich, and deep. The Apple Inc. of speaker systems.

Rude and not friendly employee…I took my recently bought H9i in for a flawed headband repair/exchange today. The sales just watched me demonstrate the problem but never really care and asked me is this a problem.... I like my H9i but no thank you I’m gonna return it. That’s not how a high-end electronics store treats consumers.

Very personal service. I love this place

Amazing products & customer service. The sales person (Per Bokmand) went above and beyond to help me with my purchase & to make sure i was happy. I purchased a product that inwasnt happy with (to large for the room) they allowed me to exchange it, no questions asked & offered to let me keep the stereo i was using in my home as a loaner until the stereo i ordered arrived. Top notch products with sale & support to match. Truely worthy of the B&O name.

Dont buyVery bad experiencehe sold us a product whose 2nd generation is out in market in 30 daysI called and asked about the product and he says he was not aware and i asked to exchange my older product but he refused as i was already 30 days of buying ithe also promised to change the color of the legs whcih he never didhe says to call corporate office and no one picks up the phone there.not worth

Good stuff