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A Step Above Flooring
9634 Inter-Ocean Dr, Cincinnati, OH 45246, United States
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A Step Above Flooring

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Mi
Review №1

Still in the process of getting new floors, but so far very impressed with their customer service and responsiveness.

Je
Review №2

We ran out of some tile that we bought off a friend. I called around for two days and could not find what we needed. I called A Step Above and talked to Ellen; she not only found the same tile that day, she had it available the next day to pick it up. When I picked it up Lydia was great to work with and she even had someone load into our car for us. They were incredible to work with and we will keep that in mind when we get ready to replace our floors.

jo
Review №3

I hired Nate and his team after having a bad experience with another flooring company initially to fix their issues but then had them price another room. They consulted with me on exactly what was needed to repair the previous job and to complete the new job. They exceeded my expectations on price, quality, and delivery in one day. I will hire them again and would recommend them to anyone! Nice job Nate & team!!

Br
Review №4

Outstanding personal service

Ra
Review №5

Genuinely surprised by how great this company has been over the years. Marty is a knowledgeable, fair and kind business owner. His employees are happy and I will tell you that this customer is very satisfied. Hands down best flooring company I have encountered over several decades of home ownership!

Jo
Review №6

Great workmanship in a timely fashion and at a good price! Highly recommend!!!

Ju
Review №7

Marty and Ellen are terrific to work with...very patient and no pressure to purchase. Cant wait to see my condo with all new flooring!

Ma
Review №8

Highly recommend A Step Above for your flooring needs. Everyone we met and talked with were very knowledgeable and professional. We always got a quick response and had a timely install. They were able to match all the trim to the cabinets as requested and the floor turned out looking great. The install crew was very courteous and did an excellent job. Reasonable price and their team made it an easy decision after dealing with several other flooring companies. I will be using A Step Above Flooring again!

Ma
Review №9

Knowledgeable and professional staff.Excellent installation

Ca
Review №10

I can’t say enough about their hardwood floor teams. Both teams (laying product and sanding/staining) were so professional and kind. They were cautious with the furniture and communicated throughout the process. They arrived each day on time. I give them 5 stars in every area!!!

Do
Review №11

Heard about A Step Above on 93.3.We were looking at laminate flooring or vinyl planks for family room & kitchen. Lydia helped us, EXTREMELY KNOWLEDGEABLE, very helpful, very nice. Gave us many options. Offered to come measure so we would know what would work best within our budget. She was a pleasure to work with!

Ka
Review №12

Had flooring installed throughout my main floor. I had multiple layers of floors in different rooms. They were able to demo all of the old flooring out and replace with a seamless finish. No more thresholds everywhere! All of the people were wonderful to work with. Great price for the quality of product and service received.

Ja
Review №13

If your looking for a hometown feel with people you can trust, This is the place. Great service and really good carpet installers

Va
Review №14

A Step Above Flooring is where you need to go for all of your flooring needs. We visited the store looking for carpet. The sales staff was very knowledgeable about their product and made us feel at ease immediately. AND carpet installer, Ed, did an amazing job. I cant say enough about the quality of his work. He was here for two days. Seams are perfect, he had to match up a patterned carpet. And not one scratch on walls or baseboard. He was amazing.I highly recommend this business! It was a great experience from beginning to end and we couldnt be happier with the outcome.

Ja
Review №15

Gold standard for how business should be done. The owner is not only up to date on every facet of the flooring business but friendly and super-easy to work with. I look forward to the installation of gorgeous flooring from this great team. 😊

tr
Review №16

Fantastic company. I have had carpet and hard woods done by these folks. The work is very high quality and they are committed to fixing any issues that arise. I would highly recommend them.

Be
Review №17

I purchased a snap together floor a year ago and it is beautiful, easy to clean. The installers were quick and did a great Job! I couldnt be more satisfied.

Sh
Review №18

Excellent service and selection. Marty and his team work with you to find good solutions.

Co
Review №19

Fantastic, floor from them was great and the whole experience was easy!

no
Review №20

Wide selection of flooring and very flexible on what can be done with flooring or carpets. Seems to be a bit pricey.

Jo
Review №21

John Kuss was easy to work with. Professional and provided quality products for a reasonable price!

Jo
Review №22

Brittany DeLaughter, At a Step Above Flooring is truly a great person to work with. She is extremely knowledgeable about every product and brings samples for each customer to review.

No
Review №23

These people are not only hard workers,but very nice as well thank all of you step Above!

Information
100 Photos
23 Comments
4.9 Rating
  • Address:9634 Inter-Ocean Dr, Cincinnati, OH 45246, United States
  • Site:http://astepabovefloors.com/
  • Phone:+1 513-889-3915
Categories
  • Carpet store
  • Flooring store
  • Floor refinishing service
  • Professional services
  • Tile store
  • Wood floor installation service
Working hours
  • Monday:9AM–5PM
  • Tuesday:10AM–3PM
  • Wednesday:Closed
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Service options
  • In-store pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
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