I just purchased my 3rd Lexus from McGrath. This time around I wanted to upgrade to a new UX250h. I typically work with Bill Tacker who has been great over the years. He started the process but the car was delivered while he was on vacation. He took the time to introduce me to Alexandra P so she could take care of me and get the paperwork done. Alex has great energy and was very professional and lovely to work with. Nick N introduced me to the new technology of my car....for the 3rd time. He always makes it fun when it comes to learning about the technology. Such a great team that help me this time around.

I had to make a last minute appointment to see the car on Saturday evening and McGrath showed nothing but professional until I left the place. What a pleasant experience. Jesse Fakhoury made the whole process seamless and it was one of least stressed car purchases as far as I can recall. The entire staff was extremely professional all the way until the car was delivered to my driveway. Well.. Even after delivery to be exact.

Heather O’Malley and Alexandra Povesma were absolutely wonderful. I have been in contact with Heather for quite sometime. She has been patient, knowledgeable and has always made sure we were getting what we wanted. Alexandra helped lock down the best make and model for us as well. She has to be one of the hardest working people at McGrath Lexus. Extremely attentive and always in communication! Thank you so much! We LOVE our Lexus RN!

Excellent service. I worked with John Irantos (and Doug in finance) who both made the purchase process as seamless as possible. Thanks guys.

Have been using McGrath Lexus to service our vehicles for 5 years and have always been impressed. Tony B. and Robert Z. have been awesome to work with, with Tony being my primary service rep. Tony always takes the time to listen to all my concerns, never being dismissive, understanding that small things are big things to owners. He has always been honest on what needs to be done vs what can be deferred, and where he can, works on pricing. Having issues addressed via the extended warranty programs have always been easy with Tony as the team must have a collaborative relationship with the warranty companies due to their honest work. I have only taken my Lexus vehicles here but wouldn’t hesitate to bring my other vehicles there as well. Top notch all the way.

I’m always greeted upon arrival. The location is always clean on the outside and inside. They personally assign someone to you for your maintenance which is awesome! 🤩 The waiting room is nicely furnished with multiple areas with reclining chairs, tv’s, and even a fireplace which makes my wait super comfortable.

Went in for scheduled maintenance, was recommended I flush and fill transmission fluid and was quoted $479.99. Called another dealership and was quoted $249.00. GM said they made a mistake and accidentally added an extra hour of labor to my invoice.As to whether I believe this was an honest mistake or not, I’m not sure but they did correct their mistake and offered a discount on my final bill. Please double check your itemized bill and get a second opinion if something seems high.

5 stars to McGrath Lexus Chicago. I worked with Daniel to get my scheduled maintenance done. He was exceptional in keeping me up to date with the progress of my servicing. They also did a decent job with fixing a couple wheel scuff. You pay bit extra but this a dealership after all and they have to pay for this establishment and the staffs. It all adds up when you get great service and their staffs are very nice. I will definitely recommend this place.

I would send my friends and family to Bill Sharma if theyre looking into buying a Lexus.I came in to pick up a car that I ordered when my sale agent was on PTO that day, so Bill was just helping out. Bill spent the whole day helping me even Im not his main customer.When I got into the delivered car, it didnt have all the features I expected.  They had to have someone to exchange it from Rosemont and boy it took a long day for someone to transfer it between the different locations.We came in around noon and didnt finish the transaction until 7:30pm. I think everyone left at 6pm because thats their youre regular hour. Bill stayed with us the entire time even after hour.  Hes an example of excellent team player that deserves much appreciation and recognition, especially in the environment that involved commission.

I trust McGrath Lexus of Chicago because they treat me like family. Andy and the entire staff should be employees of the month everyone month because the quality of service is impeccable !

Very nice people who answered all my questions and concerns. I was consistently updated about the status of my car in a timely manner. I also loved that the core and the environment of the waiting area. Those chairs were nice, plush, and comfortable.

Great overall service & very kind people in repair & customer service.

From the moment you arrive, everyone treats you with so much joy and respect. Everyone is well knowledgeable with the services. I even had to take a shuttle to head to work and the shuttle driver was great also! It was my first service and will be back for many more as long as I own a Lexus.

Always a great experience here. Personable and reliable. Keep me up to date and provide an accurate quote prior to doing any repairs. Courtesy shuttle is a bonus.

Wonderful service. Timely and kind people. They treated me very nicely.

Not satisfied with my maintenance this time. I had 50K miles required maintenance, only oil was changed and I pay for new windshield wipers. The car had low tire pressure, low key battery wich wasnt taken care off. Car washed only from outside. Pretty mediocre service wich you get in Jiffy Lube or at some local gas station.These are prepaid services I get when I bought my CPO Lexus and Im expecting higher and better service!

Best in class service. They are almost robotic in receiving the car on time, explaining the service details, providing additional info as needed and on time completion.

Great customer service! Easy online appointment. Customer service reps were professional and used masks to prevent spread of Covid! Quick service and comfort waiting area.

I always feel confident in servicing my vehicle at McGrath Lexus of Chicago. David, my service writer, reinforced that confidence with his professionalism and understanding of my needs. As always the fleet of loaners is new and fun to drive vehicles, my 2021 NX was just that.I was surprised to get one that was pretty dirty inside, which was surprising, seeing that we are just recently pulling out of the pandemic times and some people are still nervous.

I recently purchased my first Lexus at the beginning of this year and all of my experiences have been nothing short of exceptional. From sales to service, the professionalism and courtesy is evident. Everyone is so wonderful to work with! Justin is an absolutely amazing advisor to work with and Boris has been awesome in servicing my car and making sure he keeps me well informed with any updates. Thank you, McGrath! We are moving to Schaumburg, but I will certainly continue to commute to continue to work with you!!!!

Had a nail in my tire. Made appointment online for next morning. In and out in under an hour, complete with patched tire. Highly recommended.

Every time we take our vehicles to McGrath Lexus for maintenance we are given the time of when the job is completed, we receive friendly and helpful customer service and we get piece of mind that the job is done well.

Great staff! I came here in July. I had an awesome experience with Alexandra! She made me feel at home! Alexandra made the process quick and easy! Great to work with! Will definitely come back in the future!

Really wonderful service. Everyone was very very nice and they were very transparent about what needed to be repaired and price. Very timely and super easy to make an appointment online

The customer service that I received was exceptional!! I left the dealership feeling valued and well taken care of. My service advisor and the other service providers at McGrath-Chicago made me realize the many reasons I chose Lexus!! Thank you for your service.

This was one amazing experience!!! Steven and Doug were awesome! The guy who showed me the technology of my new car was great as well! I am happy to be a part of the Lexus family!

Can I just say that I LOVE this place. Everyone here is warm and welcoming. They have lots of customers but they make it their business to treat you like youre the only one. The customer service is excellent and consistently professional. Thumbs up to my Salesman Mike L. and the finance team (Doug and Mike A.) that was extremely accommodating!

5 star for Julie Hill.I was looking for GX460 2020 with specific color. Julie made great offer to me and promised to find one. In couple weeks she got GX460 with 1 mileage (ODO) for me from Japan.When we came to the McGrath Lexus to pick up our new car, she was waiting us with another surprise. I dont have words to express everything. Just check the attached photos.Buyers try to make deal with Julie Hill. She is the best.Thank you so much Julie

I had a wonderful experience at McGrath!!! My saleswoman Julie was the cherry on top!!! Very knowledgeable and accommodating!!! I also LOVE my new Lexus! They really helped me out of a very bad deal! Thank You Lexus family!!! Julie YOU rock!!!! ✨

Great service as usual. Everything about Lexus off Divison street is wonderful.Thanks

Salesperson Mike D is very knowledgeable, experienced, helpful, patient…good for this old lady and therefore ANYbody

Lexus provides the best service of any company we work with. Always reliable and on time. Andy takes care of us every time!

I called and scheduled to bring my vehicle in for service. I had to request the service advisor three times before he confirmed my appointment was scheduled and I would be provided a loaner. When I arrived at my scheduled time I was informed I had no appointment and the service manager would have to approve me for a loaner if available. I was told to wait for the service manager he would come and find me in the customers lounge. After thirty minutes I located the Service Manger in his office. I informed him (Frank) of the inadequate service I had received and explained I needed his assistance resolving the issues and getting me a loaner. Frank was argumentative and rude. I requested my vehicle immediately and departed the dealership.

This place is amazing. Im from out of state and had a car crisis in Chicago. Dan Howe and his team took care of my car immediately and got me back on the road asap! Amazing quick work!

I was able to get a same day appointment when my “maintenance required” light came on. From start to finish Frank V. explained everything to me and corrected the issue I came in for. From now on I will be servicing my vehicle at this location.

Everything was very efficient from the check in to the status. They sent me a text with all of the information so I could send a text back to the coordinator. He managed everything including the shuttle to pick me up at home so I could go back to get my car. It was very efficient and everyone treated me with great respect.

Consistency is the word for McGrath LexusMy family has purchased multiple cars from McGrath. The service is top quality. I had a 100000 mile check up and a detail. My car look and drive as it did when I purchased it 7 years ago. Last but not least, my service rep Andy Pak, is the best.

I have been taking our car here for service since we have owned it. Most of my experiences have been decent where I would put this at 4 stars. The main issue I have had in the past which was exacerbated recently is their timing and scheduling of appointments. I had an appointment for regular annual service (think oil change, tire rotation, check the car) at 9:45am. When I arrived at 9:35 am I was told that it would be at least 2 hours before my car was even looked at and that it should be done in 4 hours. This was frustrating as I wondered what the point of an appointment is if there is a 2 hour wait just to see the car. Overall, it was not a big deal as I could rearrange my morning some. Approximately 2 hours later I received a text telling me my car would be ready by 5:30pm. This was incredibly frustrating as I would then again have to rearrange my day. I called to find out what was going on and they said my car was ready now (which is not what the text said). I explained my confusion and frustration with their communication.Aside from unexpected issues arising when inspecting the car, I feel as if a service shop of this caliber should be better at scheduling, communication, and predicting times.

Friendly greeting and decent wait time. I appreciate the updates via text. I do wish there were cookies in the waiting area.

Robert has been helping me for several years. I trust him completely

Usually the service is excellent. Todays experience was met with various issues. The cashier was pleasant. Unfortunately, I had to wait over 30 minutes to find out why my car was not coming down. They finally told me they had to find car. They eventually found car with the incorrect tag. They identified by Vin. I had body work done at fix it & brakes front & back, maintenance & tires. I said I really wasnt comfortable paying for bodywork until car examined. I paid in advance anyway. The body work was not complete. Emblem replaced & installed incorrectly. Wave feature not operable. Then they wanted me to drive to autobody shop to fix.. No time children waiting to be picked up after school. I get in my vehicle & it was empty no fuel from driving back & forth to body shop & wherever. Exasperated I went to speak to mgr & he agreed to fill vehicle up with gas. So inconvenient

This was an out of state purchase and I thought it would be a headache, but the sales rep Gary Sowell made it a smooth and worry-free process. I would definitely buy from them again.

Impeccable, excellent and very pricey service.

This dealership provided one of the best shopping experiences Ive had -between my moms shopping over the past decade and my own over the last two months. The showroom is very clean and they take great care in following COVID-19 guidelines to make customers feel comfortable and safe. I came back multiple times, was always greeted with a smile, and ended up deciding on a used 2013 RX350 that was in great condition- never once was I pressured to drive something home that night. I have Mike Lagiglio and Bill Tacker to thank for that- I love my new car and am excited for the new memories.The battery, however, was on its last legs and fried itself within three weeks of ownership. It was a mild inconvenience, but I was referred to Justin in service and the problem was immediately rectified- I was able to drive home a clean (and running) car within a few hours at no cost to me. I highly recommend their team and will be returning for my future service!

Ive been a part of McGrath Lexus of Chicago for over 20 years. Theyve always displayed nothing but true professionalism and exceptional customer service. I cant imagine going to another dealer! My service manager, Mark McGowan, always makes sure that my vehicle stays in Tip-Top condition.

Purchases my car two weeks ago, had the pleasure of working with Bill Tacker. Super nice and helpful and made the whole process go smoothly. Thank you so much Bill and for taking care of me. It was a pleasure doing business with you.

The staff is very knowledgeable, however it shouldn’t take over 2 hours for an oil change. When you make a reservation online, they should give you an approximate time for the service you’re requesting.

Total professionalism. Each person I dealt with was fair and honest. Best service of any dealership I have dealt with.

Scheduling an appointment was easy and they got my car in and out for maintenance quickly. Very efficiently run service center.

The level of professionalism is always at an all time peak. I was in and out in no time. I love coming there for car service. I will continue to receive car maintenance from this location. They do an awesome job and they are extremely polite.

As a seasoned businessman, I can safely say that McGrath is a first class operation that emits a true family feel when buying a car. Thanks for making my experience easy and comfortable.

Excellent service! First time at this Lexus service after 20years at Lexus out of state. They were so accommodating, diagnosed, and fixed my squeaking sound. Dealt with all charges effortlessly.

Lexus of Chicago always provides great service and takes good care of my vehicles. I was in a hurry today when I Went in to get a key replaced and was in and out in no time. I always frequent this location and will continue to going forward!!

McGrath has always been known for exceptional customer service—and there’s a reason. It’s true. No matter who answers the phone or greets you at the door, you are made to feel welcomed, cared for, and appreciated. Awesome people; awesome experience—every time.

Fix It Auto was awesome from start to finish. Hernan answered all of my questions, took care of everything quickly and professionally. My car was finished ahead of schedule and looks brand new!

Amazing car buying experience. Absolutely zero pressure. Willing to work with you. Karyna was fantastic and super courteous. I’d absolutely recommend these guys when buying a car!

My boyfriend asked me to do the dreaded task of getting an oil change. We are new to Chicago and I couldn’t get an appt at any of the local auto shops for weeks. I booked a same day service appt with McGrath Lexus (which is seriously unheard of) and I am blown away by the level of detail and service provided. From the moment I brought the car in until the moment I picked it up, I was treated like I was the only customer there (even though they were very busy). They were transparent about areas of the car that needed work but not pushy like some dealerships are. I felt very in control of what services were being done to my car and yet very thankful for the thorough inspection that caught some items we hadn’t initially accounted for. Justin gave constant updates, always checked in to make sure before asking the team to proceed with a task and even got me a ride to and from the dealership. We have loved Lexus but are even more in love with the service provided at McGrath Lexus. Thank you for the exceptional service and warm welcome to Chicago!

My best friend Kimberly mom, ms.carter bought a white gorgeous Lexus truck today august 24th,2021 at this dealership. They were treated so kindly that they are sharing their story with me in joyful tears!!! If you are looking for a Lexus vehicle and luxury dealerships intimidate you, look no further. Go here and ask for Casey Baca!!! Im sure there are other fantastic sales persons at this facility, especially the tall guy who helped ms.carter!!! But Casey Baca and the fantastic finance department here at this location will put all your serious concerns at ease. At a price you can live with comfortably, not just survive on!!! And with everything in the world being as it is, its great to hear of people who treat others with kindness.

Awesome staff and a very clean and spacious setting. John Irantos is an amazing guy and a wonderful car salesman. I highly reccomend this place!

Took my 2018 Lexus NX300h in for a service after the end of Covid-19. I asked for a 3 year service but was told my car was at too low of mileage to need that level of service. They recommended an oil service and inspection. Everything was fine so was done quickly.

Alexandra and her team are the absolute best! The customer service is always amazing.

I made my appointment online, got a text confirmation. Arrived for my appointment and was told it was covered and how long it would take. Once service was done I was explained which service they ended up doing, what they didn’t need to do and when I need to schedule my next service. They washed my car for me so it was a good visit!

Julie and Lucy and Noah were all very professional, friendly and so helpful! I will definitely buy my next Lexus here !

I always have a great experience. Service always good, discounts given when asked, timely service. If not thwy always let you know. If you have.to leave your vehicle they provide one for you.

I worked with Brent Matthews, and if this review was solely for him Id give 5-stars in a heartbeat. I came into the store in June searching for a luxury compact SUV and wanted to test drive the Lexus UX hybrid. Before going on a drive, Brent listened to the complaints I had about my current SUV (uncomfortable seats, loud engine, poor sound system, so-so gas mileage) and my reasons for looking at a more luxurious upgrade (new job with 3x travel time). After hearing what I would ideally like out of my next car purchase, he recommended I try a sedan hybrid instead and had me test the Lexus ES 300h. Up until this point I was dead set on buying an SUV (either UX or NX), but driving the ES up the 94 expressway completely changed my mind. After this interaction I used the next two months to drive SUVs of other luxury brands (BMW, Mercedez, Audi, Volvo) but could not get the feel of the 300h off my mind. I ultimately ended up calling Brent two months later to buy a CPO version of the 300h, and have been happily driving my 2hr roundtrip commute ever since. The negotiation process was quick and easy, and they bought my current car with almost no haggling required. Brent has a great sense of humor and was really enjoyable to talk to, definitely one of the best car buying experiences Ive had.While working with Brent was great, waiting for their finance department did take a lot longer than I was anticipating. We had a price agreed upon at 1:45PM, and I did not leave until 6:15PM. Everyone I interacted with along the way was super nice, but I feel things couldve ran a bit smoother once the negotiation process was finished. Aside from this hiccup, I highly recommend McGrath of Chicago for anyone looking to buy a used or new Lexus of any kind.

I recently purchased a pre-owned Toyota 4Runner that came in through a trade-in and was my first time working with McGrath Lexus in Chicago. I was pleasantly surprised to say the least! Great staff, excellent service and easy to work with. Donte Farrington, my sales rep, was not only honest and fair during the process but also went out of his way to deliver the car to my house 30 miles north of the city on a busy Saturday at the dealership. Highly recommend working with Donte!

Tom John and David and service were all fantastic. I highly recommend the service department at McGrath Lexus of Chicago

Everyone is always helpful and willing to make accommodations. Happy!

Incredibly easy to schedule, get professional advice and service and have a well maintained vehicle returned.

Very good specialists excellent service everything is at the highest level I especially want to note Karina helped us a lot to buy a great car

Excellent and personable service. Thorough inspection with detailed explanations. Reasonable time from start to finish.

Quick and friendly service. Great customer lounge area!

Great experience. Had my 10K service. Mark said it would take about an hour. With the car wash was done in 1 hour and 15 minutes. Been dealing with McGrath for 20 years and have never had any problems. Thanks.

Needed to get an oil change and clean my HVAC in 45 mins. They did it in 30. Justin did a great job on organizing everything!

This is my 4 th Lexus. You just can’t beat Lexus service Dept. I use to live in Peoria Illinois and they were awesome. And now I just moved to Chicago and they were very awesome ! Thank you 😊 so much Peoria and Chicago I love my Lexus and the amazing service !

Love it here so nice Great customer service skills and they get you out quick

The appointment was on point. Great relaxing lobby.

Always Great service.Mark and Wolf are great assets to both McGrath and Lexus. Thanks for another great service visit.

Quick, efficient, and friendly service. Also appreciate the very nice waiting room area. Highly recommend this location.

My husband and I had such a great experience purchasing our car here! Everyone we interacted with was very kind, friendly and helpful. Thank you to the McGrath team for stellar service and for setting us up with our dream car!

Excellent service today...service technician Ben Vitale was welcoming and gave clear explanations. I am so glad my friend recommended McGrath for service on my Lexus.

Manny was very nice and kept me updated as to the status of my car repair. He took time to explain what repairs were recommended and why.. Service was very efficient. Highly recommend.

Service representative was super nice, provided a time frame and my car was ready in that time frame. He reviewed the report with me and answered my questions.

I appreciated being acknowledged and greeted right away even though they were super busy. This tells me they value anyone who cones through their door.

Great place thus far going 1 year strong and I am really happy with the service and dealer

Great service and quick turnaround time. Beautiful waiting area. Very pleased with service and representative who helpedThanks

Great experience! Very efficient and timely service. Highly recommend McGrath Lexus!

Had a very good visit for my first scheduled maintenance visit yesterday.The gentleman who facilitated my visit was kind enough to help me with fixing a small ding on my hood. He put the base coat and touch up paint to make it look new again. Went above and beyond in his customer service.I was impressed.

Boy, was I pleasantly surprised when I called McGrath Monday, June 7 to get an appointment, hoping I could get in within a couple of days. Surprise! They got me in today! They not only performed my cars usual check-up services, but a few things I hadnt taken care of previously were also serviced that same day! They professionally texted and e-mailed me all the details before performing the tasks and Im grateful they caught a few of the things I let go too long. Im grateful to the service people who work so hard at McGrath! Very friendly, courteous staff that go the extra mile! Thank you, all!

Great service! They did everything I asked them to do.

The service department seemed to do a great job on my car. It was ready when promised. People were friendly.

Worked with Brent Mathews at McGrath Lexus of Chicago and he was excellent. I am not a car guy but Brent knew every little detail and explained everything really well. I felt smarter after meeting with him and I love my new car!!!

Our family want to say thank you McGrath Lexus of Chicago for great service. Especially salesperson is Karyna Sanzharovska. We got our first car with you, because your service quick, professional and focus of customer wishes.

Excellent service. Very courteous peoples.

Andy Pac is the most courteous, professional, knowledgeable and friendly person at McGrath. He Receives everyone with a smile (even through these masks). He always recommends and provides me with the best possible solution to maintain my vehicle and is always appreciated!

My initial McGrath Lexus car service appointment was scheduled for July 29th. I completed an online appointment for 3:15pm for a regularly scheduled maintenance appointment. I arrived at McGrath Lexus at 3:10pm. At that time my cell phone rang and it was McGrath Lexus. After approximately 10 minutes of waiting, I was informed that I they did not have time to fulfill my car service appointment on July 29th.I thought this was extremely inconsiderate of McGrath Lexus to cancel my appt. without a phone call earlier in the day to let me know not to come to McGrath. McGrath had my online appt, the guesswork was removed. Was this an exercise in futility?I have written an email to McGrath Lexus and have not received a response.On August 2, I returned to McGrath Lexus for my scheduled maintenance appointment. All went well.

Worst service ever. David service guy lied to me for 48hours continued to string me along before my family went in vacation. We had to rent a car because they would not complete a 30min JOB AFTER HE TOLD 4 TIMES ON THE PHONE HE COULD. RUINED OUR WEEKEND AND COST ME MONEY. DO NOT SERVICE YOUR LEXAS AT THIS PLACE WORST SERVICE CENTER EVER.

We had a great experience! Drove over 200 miles for a vehicle and everyone was very helpful...... especially Bill our salesperson. The only reason I have the rating 4 stars was that I was pretty disappointed that I had to look at yogurt or something from the previous owner because it was not detailed prior to my arrival.

I left my 2013 Lexus ES350 for standard and scheduled maintenance. Although they replaced the AC filters and two other items, someone spilled a substance inside the car all over the passenger side of the front seat. It is a white powder substance which is also on the inside of the front door. Of course, no one is willing to take responsibility for the mess.I called and left a VM, but no one has responded. Horrific customer service.

Super accommodating. a bit pricey but they’re nice folks and the lounge is bougie