Robert is the man!!!!! He was super helpful while I had a very complicated issue with changing phones and my plan. He is a great professional who was extremely helpful. Thanks!!!!

Excellent service, and given the best experience possible, under COVID-19 circumstances. All employees -properly- wore their facial masks, store was super clean, and staff was friendly! Reggie especially was helpful, as me and my four other family members were upgrading from broken old phones to new products. Dad was even given a half off discount on his line! (I dont quite remember how that came about, but it did). Five whole lines for the family, with upgraded phones, for a fairly reasonable price! You do get what you pay for, and I believe that good tech is an investment. Again, Reggie was so helpful and transparent about info in the upgrade, and was super patient as all five of us learned from him about how to use our new phones, and he made us feel comfortable! He walked my parents through the prices and discounts and warranties, carefully explaining everything, and welcoming every question. He deserves all the good praise and he is incredible at customer service :)) Will be going back in the future!

Ive been with Sprint for 8 years. While the experience has been rocky, I am grateful for the Chesterfield Valley location. Each store associate offers the best possible customer service to make sure that every problem you have is addressed entirely. It is nothing more refreshing that to be greeted with a warm and inviting smile, eagerness to help, and a drive to come back. You will definitely receive this at this location! But what truly won me over, is that no one person is all about a sale. They make sure that they will give you the best for your buck! I mean how awesome is that? Stop by and experience excellence!

Come see me at the store I will do my best to help you find the right phone for you and to get you the best deals possible.Thank youRamin

Awful experience!Upgraded two phones online, set the pickup location to Chesterfield Sprint, setup an appointment, and was not able to pick the phones up at this store.- When we got there they where not ready to honor our appointment time. All workers where already helping someone else.- Once they got around to helping us, they struggled to check the phones out of their system (after over an hour). Not including the drive time.- Then they told us the only way they could help would be to cancel the order and reorder through their store.What a nightmare!Failure at every single level, Sprint order support could not help, they hung up on us after like 30 minutes.They need to look at their processes for order pickup and customer support.Probably need some better experienced leadership in their operations department and customer support.

Horrible service three out of the past four times that I have visited this store. I have gotten the impression that the employees as well as the management at this store are not interested in assisting you unless you are in the store to open a new account, add another line to your plan, or upgrade your phone. Essentially, if they are not making a commission there is absolutely no motivation for them to assist you. So unless you are planning on going there to do one of those three things I would highly recommend that you call Sprints customer service department also known as the Care team instead. They are a million times more helpful and not driven by the dollar.

Trish and Jessica were tremendous. They spent a lot of time spent a lot of my money but I came out way good. Trish help me when she was at Sunset store. She did such a great job so now I wont be able to get an appointment. Shes worth it though

The manager Brian was unwilling to honor what customer service promise and wanted to send me to Apple. I did not buy the phone from Apple. 6 lines and a business that spends hundreds of dollars but won’t solve the problem.They CS took care of me!“You have not because you ask not”!

As long as I have been with Sprint which is a long time, this is the only location I come to for anything. Technology is not my first language but they are so supportive, patient and understanding. Excellent customer service; do not go to any Sprint location but Chesterfield Commons. Many thanks.

These guys work on commission/incentives and will try to upsell you at every turn. The wait times are bad too but the worst thing is the aggressive sales tactics! Avoid Joe--he wont leave you alone until you buy an iPhone, iPad, ear buds, a phone cover, and an extended warranty!

Dani, floor manager is WONDERFUL! My husband and I went in to the store yesterday to see about possibly upgrading early. She gave me a lot of information and was so helpful to give me options so that I could have a minimal cost. She was the best Sprint rep I have spoken to in the nine years Ive had service with Sprint!

Cody has absolutely the best customer service skills. I am a senior and he was very patient with me. He took the time to explain everything to me. I will definitely purchase my next iPhone with him.

Christina, lead retail consultant at this Sprint store, restored my faith in Sprint! Her extremely professional demeanor and exceptional customer service skills resolved my issue in a very quick manner that Sprint customer service couldnt resolve (spending over 2 hours with them on the phone)! Thanks for everything Christina! I appreciate all of your time and hard work and most of all for taking care of my issue! You rock!!!!

Consistency is usually a good thing. Unless its consistently bad. I drove over 20 miles to avoid the other stores near me . Same results. A phone that was ordered through sprint online was not ready hours after I was told it was. At the location I was told they couldnt sell it. It wasnt until AFTER I offered to call sprint did they try something else. Well now it was going to take another 15 minutes while the phone was moved to sellable stock. 20 minutes later enough was enough. I left without the device. It goes to show sprint doesnt play favorites either. With 7 lines we get the same subpar service at each location that the customers with 1 or 2 lines get.

Jessica has always been very helpful friendlyAnd a great asset to the team. She always is willing to help with my questions. And keep me up to date with the new products.

Scarlett, Elizabeth, Casey, Dustin...the whole crew rocks! I had no success with other Sprint locations, and I definitely did not have success with Apple directly; however, I have had nothing but positive experiences with the Chesterfield Valley location. They have gone above and beyond typical customer service every time Im there, and they are constantly in touch to make sure everything is still going good with my new phone and services. Im very grateful to have found such wonderful people to help me.

When calling Sprint customer care failed us I decided to go to the Chesterfield Sprint store for help. Jessica M. took care of my issue in a matter of minutes. She was very pleasant and professional. They were very informed of services and issues and resolved mine with expertise. Thank you.

The techs and Jessica in particular where of the UTMOST help! Make sure you deal with Jessica, Eric, Casey or Reed...they will always make the time to work with you and help walk you through your issues! Thanks Guys and Gals!

I was going to set-up my new lines of service on the internet, but I stopped by the store to ask a few questions. The sales rep offered me an additional $50 credit on top of the waived activation fees that the online offer already had. Against my better judgment I gave the retail store a chance. 9 months later, 4 discussions with the customer service reps, 3 employees and a manager later, still no $50 OR the activation fee credit that I would have gotten online. Terrible service.

The employees are very professional and helpful with services with Sprint. They have a very positive attitude and try they best to make sure us customers are satisfied. Easy 5 stars from me

We had an amazing experience working with Cody at the Chesterfield, MO sprint store!! He took care of everything quickly, explained everything thoroughly and was patient! I would highly recommend this store and him if you use sprint or are thinking of switching carriers!!

We went to Sprint to add a line on our account. Christina was extremely patient and helpful in getting us the phone and setting it up. We would highly recommend seeing Christina as she has always been helpful when we go in.

Cody, Shelley, and Dillion are the best reps I have ever had! They are the reason I came over from t-mobile! Me and my girlfriend love how Sprint treated us! Never going anywhere else!

Trish at this store is so helpful. She is the epitome of awesomeness. Magnificent service and gets things done quickly. She is the best!!

We were pretty happy with our help at the location on Chad. But after 2 hours and we got home I Son in law Screen protector was broke. Now remember it was only lesson 2 hours and they told us they could not be turn it that we had to go on line to the company and have it registered and then go from there. I think I was very poor customer service. Also all his games went away and they didnt tell us that was gonna happen with the transfer to the new phone. So unfortunately I felt it was a good experience until we walked out the door.

I returned a hotspot device that was TRASH in other words it performed horribly! I left with a rose gold iPad and a hotspot with the same amount of gigs that was CHEAPER! Winning and excited that the return was so easy and seamless!

Jalia S. is so unbelievably helpful! She helped me with the purchase of my phone, and after seeing how knowledgeable and friendly she was, I made sure to request her for my next appointment to upgrade my moms phone. She made my shopping experience so easy and pleasant!

Hats off to Trish for always going the extra mile to set us up for success wait why do I have to drive all the way from Sunset Hills to Chesterfield Mall area just to be with Trish I understand Ive never seen anybody go the extra mile like she does and Jessica it was so sweet because she set me up for success by showing me how I can go right online and share my appreciation for Trish?!!!! Love being with Sprint and again hats off to Trish!

Great service when my phone software needed to be upgraded! Very willing to help, unlike the Ellisville MO store.My compliments to Dillon J. for taking care of me quickly and in a pleasant way.

This store is misinforming customers about the true monthly costs of their plans. I was told that for my family my cost would be 103 per month. I got my first bill at it was 368 dollars. I called customer care and they told me the store had made a mistake and that the deal I was offered in store was not valid with the plan they told me. I have the paper where the salesperson wrote the cost for the plan and phones but to no avail. They said I would have to come back at a later time to talk to another person. I could see I was getting the run-around. They also screwed up my name on the contract which I could not change without submitting my drivers license over the web, one of the phones they sold me kept freezing up, and I spent 3 hours in the store trying to get set up. They couldnt get my number transferred and I had to wait until the next day to get my number associated with the new phone. Since I was in the 14 day return period, I cancelled service. They charged restocking fees, activation fees (which werent supposed to even be there according to the sales person I talked to when I signed up). DO NOT USE THIS STORE. Bait and switch and they are absolutely clueless. I went to T-Mobile and was done in 45 minutes for all 3 phones. Place is complete joke. STAY AWAY!

After the few conversations Ive had with Sprints customer service and Joe at this location, I just made the decision to not switch to Sprint. You cant get a straight answer from a single person, or express your needs without being interrupted. Then of course, youre asked the same questions that youve already answered but they werent listening in the first place so you get to answer them again. Dont bother with calling to get information from a location either. Theres no time for you unless youre in store.

Salesman was very helpful with my network issues.

Jessica was extremely knowledgeable and went above and beyond to ensure we fully understood our purchase and contract commitment. Highly recommend working with this Sprint location.

I just had the worst customer service experience of my entire life and it happened in the Sprint store. The only reason I went to the store wast that my business account rep would not call me back to answer my questions. Thought I would go into the store to get things figured out but after waiting 30 minutes to speak to someone they knew nothing and then just ignored me until I left. Not only will I never go in this store I am taking my 10 business lines to another carrier and will never go back to Sprint.

Travelling on the road for two months. Had a terrible experience in this store trying to get a warranty repair part. Skinny shaved head guy with glasses acted like he didnt want to help me out at all. I received a smart ass answer for every question I asked and just ended up walking out in disgust. Had great experiences at Sprint Stores in Seattle, WA and Short Pump, VA. This was the worst.

Very professional and courteous staff. Sprint policies explained very well, helpful recommendations and all questions answered. Thanks!

Josh was very helpful in answering my questions.

Brad and Jessica were wonderful, GREAT customer service!!!! Just added 2 new lines, stolen tablet, they both made the process simple...happy customer! :)

Jessica was more than helpfulTook lots of time wth meAnd did everything I asked her to doI give her an a+Aaron was equally as wonderfulAnd did everything we asked andGave us a great savingsThis has been a fabulousExperience at this store todayI am a very satisfied customerTrish initially helped usAnd was very very nice tooI am very grateful

I went in to get help with my Bluetooth today. With it being a Saturday I was expecting to wait a long time to get helped. I couldnt have been more wrong. I was in and out of the store within five minutes and now Im able to use my Bluetooth and I love it. If you need help go see Dillon. Hes the best!

Short wait. Helpful employee. Cody was very personable and helpful.

Jessica was so helpful. We appreciate all of her professional service.

I visited this store this weekend and spoke with the manager. I visited after speaking with Sprint Customer Service and was told the manager could perform an override on my account and allow me to have my 2-year contract upgrade immediately. The manager told me he hasnt been able to give a 2-year contract since January (I confirmed online that Sprint did get rid of contracts in January but brought them back a month later in February) and that any store that is doing that is breaking the rules. After speaking with Customer Service again, I found out that the manager wasnt being truthful. He also spoke down to me like I had no idea what I was talking about. I am very unhappy with the service here and will make sure not to visit this store when I do upgrade my phone. I suggest finding a different store to visit, where they treat their customers with respect and honesty.

Cody Clem was an excellent Sprint Associate and i would highly recommend his services. Very helpful and informative.

Dillon was so helpful and professional! There was a wait but after service like that I didnt mind! Thank you Dillon!

The guy working in the store was so rude I turned around and walked out. There is more than one store. Ridiculous.

Cody did a great job helping us with our phone issues. This store is a great one stop shop.

The staff here is very helpful and took the time to explain the features and benefits.

Calls to my iPhone have been going directly to voice mail and the notifications have not been alerting me until as many as 14 hours later. I have missed at least two important appointments because of this inconvenience. I try calling others from the phone and the calls, if they even make it through are dropped during conversation. I went to the Sprint Store where I bought the phone and explained the situation and I got a song and dance about Tower Maintenance. I wonder how many times they have used that excuse... Employee did not even offer to look at the phone or perform any diagnostic, just the tower maintenance excuse. He said the maintenance would be complete by the weekend. Here it is Monday morning and I am still having the same issues. For a long time Sprint Customer, I would have expected a little more consideration. I wonder if I can have my $200+ monthly bill discounted for the lack of service over the past several days.

Jalia Sanchez provided service that was above and beyond our expectations! She is a tremendous asset to Sprint.

This sprint store and its tech guys ALWAYS take good care of me!!

I had a great time at Sprint today Cody Clem did a great job!

Employee was very professional nice kind loved her to death.

First off, I want to say I never ever do this. (write reviews) I have to with this. I used to go to the sprint store in manchester but their customer service is terrible, so I decided to try this one. They are always helpful and kind. One time, my phone crapped out on me and I had no insurance. Through conversation they figured i lived in manchester and told me that there was a store much closer.I casually mentioned that I didnt like that store due to the service. A while later, the sales associate informed me that they were sorry about the poor service at the other store and as an apology, they put insurance on my plan, which got me a new phone at no cost. Ever since, I always go to this store and always leave happy. If you are a sprint customer, go here!

Awesome service Jessica! Thanks for all the help to a tech challenged senior!!!

Excellent buying experience. Ask for Jessica when you come in.

When i came into sprint i was seriously thinking of changing to an iphone. When i spoke with dillon (an apple owner himself) he uncovered my true needs and it turns out the galaxy s6 was a much better fit for my needs. I think it was great that he had my best interests in mind when he helped me. Since i dont like change coming from an galaxy s4 the change has been very easy for me. Dillon was very kind and was able to help me lower my bill. He even helped me to cancel my Netflix membership (which i know has nothing to do with sprint) if you need help go see dillon at the chesterfield sprint store.

As far as cellphone stores go, this one is okay.

Great service. Jessica was the best

Jessica was very helpful! Great experience!

My tech was very helpful and saved me as much money as he could.I appreciated that. Thank you, Bradley!

Great service! Cody was very helpful!

Jessica was very helpful and knowledgeable . Recommended.

Jessica did a wonderful job and was really friendly

I will never do business with Sprint again

Cody Clem was fantastic and helped me with so many different problems! He deserves a raise!

Very difficult to get the phone to be answered. Most of time they hung up the phone when the phone goes through. they also always tried to sell no use related phone staffs to customs.

Worst experience Ive had. The lies I was told are terrible! Trap doors behind every statement which is sad since Ive had them for 10 years and they are now changing my plan without consent !!!! Are you kidding me!? Not happy at all!!!! I wish I could give you 0 stars

Christina has been very helpful

THE Go To Store! ALWAYS satisfied!

The staff here are beyond amazing! I was in a unfortunate situation with lack of a phone and they went above and beyond my expectations! Jessica youre my hero!

Cody was fantastic to work with and extremely helpful

Cody was awesome. Very helpful!!!

Wow....we just purchased 2 64 gig I phone 6s and a Samsung from Reed at our favorite sprint store

Cody give great service

Great service from Cody today

It went smoothly for us

Great service and information.

Jessica was wonderful, patient, knowledgeable, and funny.

Today I was in the Chesterfield Valley Sprint store and had issues with my iPhone . My favorite tech was in, Demetrius ! This guy knows everything their is to know about IPhone technology ....and Sprint !Im so upset that they are moving him to Florissant what LUCKY people .Please bring him back to Chesterfield !

Lv the service every body is very friendly and knows a lot. Would tell friends.

I Love Cody!! Hes Awesome!!!

Jessica is my savior and always a smiling one!

Cody was so helpful!!

Great service fixed

Jessica was Very helpful

Call ahead and get an appointment.

Christina was awesome!

Lousy phones

Answered all questionsHis name is Cody

Jessica was awesome!

Cody is amazing!

Great service!

Everything!!! Cody was the best!!!