I went in to see about upgrading my phone and I got help from Cecily. I spent easily over an hour there one day going over the different plans and phones and she made sure she answered every question that I had so I chose the right plan and phone. Then I had to go back in to get my phone set up and she spent another couple hours with me and i never felt rushed. I apologized to her for having to spend so much time on my situation. She didn’t act bothered at all to spend that much time with me. I felt very comfortable buying the phone from her and I walked out feeling very happy and confident using the new device. I think she did a very good job at making me feel comfortable and spending the time needed to make sure I was happy. I will continue going to Verizon but Cecily will be the reason that I will keep going back to this location.

Blake was awesome to deal with. He went above and beyond! Highly recommend him in the Chesterfield Valley location.

Blake was great. He got me what I needed and although it was near closing time, he took the time to make sure I understood my new phone.

Personable and knowledgeable. Appreciated the extra care Blake took in making sure everything transferred, including my game level.

Blake was always knowledgeable, very friendly, & explained all my questions welll. He was truly the wonderful

Came into the store to upgrade to new iPhone, I was fortunate to have Cecily assist me. I saved money on the upgrade as well as my monthly billing.Cecily was extremely pleasant to work with, adept at handling the couple issues we encountered, and made the transaction much more enjoyable by her positive personality. EWM

Nicole is awesome she was by herself and she was helping 3 customers at the same time. She has great customer service experience and really helped us out.

First, workers are nice. However, this place is under new ownership and is NOT owned by Verizon, so it can no longer allow you to take your new phone home for setup and mail back your trade in after you know everything transferred. Therefore, you are held hostage for well over an hour while they attempt to transfer data. Then, they sneak in a $25 charge to do it! And we get home to find out not everything has moved over and they already erased the old phone. And, upon checkout we were charged $285. I asked what for and the guy seemed disgusted that I asked. He said taxes and I asked how much. He said he couldn’t see that without backing everything out. I looked at the screen and showed him it was $122 and that is when I saw the $25 store charge. I have two more phones I need to upgrade and will do online with Verizon or find a Verizon owned store. This was NOT a good experience. The girl who helped us was friendly, but brand new.

Nicole was very knowledgeable about the plans, the process and the how billing works. She was also able to speak to how the phones and explain the differences in the types of phones. She was able to get me in, get my new phone and get me out quickly!

This is the best place to go for a new phone. I was helped by Antwain, who was just the best. He listened to what kind of phone that I was interested in and helped me find the perfect phone for me. Was very patient with me helped me with everything. SUPER GREAT GUY!!! Definitely will go back for my next phone.

Verizon as a company is terrible and don’t want to help customers. I went today to resolve some issues and nichole was the only one willing to patiently wait and listen to my troubles. She has earned Verizon atleast 1 more month of me overpaying. Verizon needs more employees like her!

Personable and friendly service, even if running it close to closing time, theyll make time for you.

My experience at Russell Cellular was more than satisfactory. Though the issue with my phone was not related to Verizon, and it was an Apple issue, they still held my hand and walked me through the entire process of resurrecting the issue with Apple Support. They saved the day (and my phone!) and I’m extremely grateful for the help!

Antoinette is very knowledgeable and helpful. Im soglad I went to Russel Cellular to get my new phone.

Best experience I have ever had in a vzw store

Great location, great service and thoughtful service. They cares. Luis asked the questions & didnt give up. That says a lot in todays world. If you need a store to visit this is the one. Thanks guys!

A very impressive, helpful young lady who knew her stuff

Amanda did an excellent job helping me the many options they offer. She was very patient and was able to answer all of my questions.

Andrew was great to work with. He listened to my needs and took care of them all. Andrew was very friendly and answered all my questions.

Craig was extremely knowledgeable and helpful with getting the best price for us for my new phone and tablet and helping us with any and all questions.

Luke was very helpful in setting up my new cell phone... very patient and very knowledgeable..and just a great guy!

Friendly and competent. Lauren completed the transfer in store in a few minutes.

I walked in the store on 11/2/2020 and said that my Pixel 1 dies anywhere from 60-30%. The rep said that hes never heard of it before and its probably because I need to close apps and turn the brightness down. Then his partner said I should go get my battery replaced for around $300 or buy a new phone. Neither rep looked at my phone, inquired about the protection plan that I pay for monthly, or offered real advice. After a quick Google search, I learned that this is a somewhat common problem with the Pixel 1 and simply closing apps and turning down the brightness is not going to make a difference. The lack of customer service was disappointing and insulting.

Staff very helpful and friendly. They work together and made phone buying experience easy. Would definitely reccommen. Maddie was wonderful

Last time I was there it was quick and easy.

Mattie was awesome to work with since Im profoundly Deaf she was the best

Great staff. Friendly. Knowledgeable. Very helpful to help me out in that I did not have much time to be at the store. Highly recommend the staff at that location.

Matthew was very personable and made my experience as enjoyable as possible

Knowledgeable, friendly, and professional.

Excellent service provided to an already agitated customer.Curtis really took care of me and was very patient even though I’ve had a very unpleasant experience in another store. At some point Clinton and Justin came by to help out and the team effort was excellent.The only thing I’d encourage this team to do is to know the fine print better on the plans being offered.If you’ve had an unpleasant experience elsewhere, come to this location, you won’t regret it.

I knew what I wanted, it was delivered. Thanks

I lost my phone today and Jeremy and the good people in this store were amazing in helping me. Although I did not find it, they were exceptionally kind and told me exactly what to do. Above and beyond making my day not so bad after all! Ask for Jeremy or Scotty and they will treat you with kindness and care!

Danny was most helpful and knowledgeable. All my issues resolved quickly. Definitely like this store and the people working there!

Kendall helped us through the whole process of getting on our own plan, explaining the differences between the phones, and purchasing a new phone. Andy doesnt like change, but Kendall made it as simple as could be! Thanks again Kendall!

Here at 5:55 on Saturday. Door says open til 7. Google search says open. Store closed. No explanation.

Great customer service and very helpful!

Excellent support. Excellent service. Had a phone that died. They were able to recover data from the old phone. Transition was easy, seamless said fast.

I greatly appreciated the help I got today from Jeremy Baylor and Krysten at this store. I was having trouble with Apple Play in my car. Jeremy couldnt find any problem with my phone but was happy to call Verizon support and talk to tech support for me. This saved me time and frustration. With the help of Krysten and Jeremy I think we solved my problem. They were both very helpful.

Danny was very helpful and professional. He helped us spend too much money. Verizon is the best.

This is THE Verizon location to go to. I have been to other locations and came away frustrated multiple times but never at this location. All the staff especially Kendall have been so professional and patient. They made sure they understood what I needed for my personal and business plans!

Luke was fantastic 100/10

Helpful staff. Make an appointment so you wont be waiting long.

Amazing customer service from Bret on 9-30-18.Couldnt have been more patient with us and if all the employees are like this, switching to Verizon is a no-brainer.

Kendall was a lot of help troubleshooting on my phone. Very pleasant.

An amazing team at this location. Wonderful customer service both times that I have visited.

Good

Ray is a god.

Friendly Staff and Good phones high quality love Verizon

Best Verizon store around. Great service!

New, modern store. Employees are very attentive and helpful.

Least helpful people on the planet. Made zero effort to correct a problem caused by an upgrade pushed through their system.

Andrew is a g

New phone, ordered online. In and out in less than two minutes.

Always EXCELLENT service.

Very helpful and provided a free sim card to fix our problems

Great customer service

Very good service!

In and out with new Pixel 2 xl

Great helpful staff

Friendly staff and everything you need and more.

These guys rock

Fones and stuff