Obviously a great selection. I needed a laptop that works with my scheduling app for work. Was able to go online with a display and make sure I could use it properly.Only drawback was I couldnt get an associate to help me find one in stock.I went home and ordered it from Best Buy online.

My husband and son needed to get some things from Best Buy and one of the fabulous employees must have seen my fur baby looking inside for her boys and came outside to tell me that dogs were allowed inside. All of the employees were great to her and it made Annie Baby happy as well.What that employee didnt know, was that her best buddy passed away the week before. Our boxer Maddox was her protector and since his death she has needed her boys to reassure her. That small act of kindness was a blessing for us!

One of the best places to go to have a look at Electronics before you buy them. The store is well organized, bright, and has tons of inventory to look through. The employees working the floor are very knowledgeable and can help you pick out the right piece of equipment for your price range.

Full track support kicks but. Well worth the piece of mind.plus U R Guaranteed the best price. Why go anywhere else?

Nice place to shop and the employees were helpful.

One of the only places around this area to get most of your tech needs, has good prices as long as your find deals. Service is like anywhere else... a few people that are very knowledgeable which is great! But the majority are people that have no clue really.That being said, just be nice and polite and eventually you will get to the people that can help you.

So I set up an appointment through apple and they sent me here to have my device serviced. My appointment was at 1:40 I dropped my phone off at 1:37. Told the representative that I preferred to pay when I picked my device up and he instructed me that he needed payment upfront. I paid them a 99$ service fee in which I gave him 105$ cash and received .78cent back. I then left and returned at 3:15 as my phone was ready for pick up. So I thought, instead my phone no longer had service and even though he fixed the glass he was too up tight to admit that he had given me a phone that only worked as a paper weight. Instead insisted my phone wouldn’t let me log in because it hadn’t been set up yet. (IdiotSquad) Forgot to put my SIM card in and apple will not let u into ur accounts without the two-step authentication. Still rather than listen to a customer the rep took my phone in the back and put broken parts back on my phone and then the sales manager refused to give me a refund. I called THE COPS Becuase that’s what it took to get my 100$ back. I’ll never gain the 4hrs I lost but I will not stop here this is just to share my experience I pray it’s is better.

Recycled my old PC before I moved here. Also purchased a few electronics and returned a few in the past. The staff here are super friendly. They were super patient when I returned the MacBook Pro here, which took a lot of time due to Apples security settings. They also delivered the item to the wrong address, which was my old address, but they are willing to refund me the delivery fee and reschedule me another one.

I love my 50 inch TV

Cant find anyone to help you then when you do they sell you the wrong item. Then what I really went in for which eas to buy a cell phone from AT&T /Samsung but that person wasnt in that day. Then I went back to return the item that was not correct to purchase the correct item and thought I would see the cell phone person and that person could not be found but I did get the correct item sold to me this time. I learned a lesson just go to the AT&T store in Barracks Road Shopping Center even if you have to pay a little more.

I went to pick up my order; it was a smooth process it takes only a couple of minutes.

Its a trap!If you like to argue about your warranty if you like to waste your time if you have nothing better to do than just sit on the phone only to be hung up on?This is your place

I had the BEESSTTT experience here with the Geek Squad.. My issue was not Resolved the First Visit.. However... TIMOTHY PLEASANT came Swooping in and SAVED the Day!!! Totally ... He went Above and beyond and Saved me! I cant thank him and the Team at Store #860 enough!! Kudos Yall! Thanks again!!!

Had a great time here getting my computer. I wanted to make sure I got the one for me. The staff member who showed me everything was extremely nice and answered all of my questions. I love my new computer.

Actually really like Best Buy. But what makes this place special is that you can recycle electronics here. Every other way to do it is wonky in Cville. Their cheerful disposition is an added bonus.

Bad customer service. I use to work at store 860 in Charlottesville. The C.A.R.E. plus use to be great! Really gone downhill. Car audio dept. tech was less enthused to deal with my questions. I understand that due to Covid, parts were not available in radios, but I left feeling very cold and not very good dealings. I decided to take my business to Crutchfield.

One of the worst customer service experience I’ve ever had. My baby brother wanted the Xbox series s for his birthday I found one online available for same day in store pick up at a Best Buy approx. 35 minutes away. It was showing they had 1 left in stock and would be ready to pick up in an hour. I placed the order and as soon as my order was placed it said it would be ready for pick up on September 4th! 8 days!! Although my order summary before hitting purchase said it would be ready today 8-27-21 in an hour and would be held until September 1st.I then called the store to figure why an order i placed for pick up today was now saying I had to wait 8 days. The lady I spoke with said the website is misleading we don’t have the consoles in store they have to be shipped to us. That is way more than misleading! I told her this is not my local Best Buy location and I only purchased at this location because it said I could pick up today. She told me she would go ahead and cancel my order because they did not have it available for pick up today. I then decided to just order it online to have delivered to my house on 8-31-31 instead of waiting until September 8th to get at my local store. Once I placed the order online I got a confirmation text for my order, then a minute later I got another text saying that my order was canceled. I called customer service to figure out why my order was canceled. I spent an hour on the phone all to be told that my order was canceled because the system showed that i had placed the minimum order for the item as only 1 can be purchased. Even though the first order was canceled because they falsely advertised when it would be available. I was told they couldn’t do anything about it even though it showed on their end that the first order was canceled. It’s okay because after my experience with best buy (worst buy) I couldn’t be more happy to give my money to another company.

They were all wonderful. Particularly the gentleman who helped me in the beginning.

Extremely knowledgeable and friendly staff. They were able to help navigate my unique technology needs. Especially thankful to Montana for his customer service, he represented the company well as a customer-first institution!

Waited over 30 minutes to get a smartwatch. 2 employees said to wait someone would be right over help. No I had to find someone coming in from a smoke break to check me out right where man number 2 was sitting with a phone. First woman said go up front and ask. Second man was to busy sitting and fiddling with a phone told me to wait for someone.

Ill never shop here again. Waited forever (over an half hour) to be greeted and helped only to get someone who couldnt answer any questions. Had to order a productfor delivery and when it arrived days later it kept kicking an error trying to do what it advertised doing. Called support and was told it would be 40$ to see if it was broken or not... on a 800$ item. I dont need to pay you to determine if something I literally just took out of the box works. Four associates later I had recieved absolutely no help and plenty of nasty attitude. The geek squad is terrible. The store associates were bad. The product is defective. Im out 800$ because I dealt with such a company as best buy.... but never again. The manager of this store should do their job for once. Whoever answers the 800# should be fired. Geek squad is trash and should be eliminated entirely.

They were very helpful. So glad they are in this town. Best buy is the BEST THANK YOU. Ginger. 😀

The Geek Squad at Charlottesville Best Buy are the best. Knowledgeable, patient teachers of all matters technical, with a great sense of both humor and professionalism. I will be back. Thanks Tim P.

Perfect place to look at something before buying it on Amazon. Seriously, they do price matching now and you can usually find a good deal on some movies. The staff is very helpful and the store is very clean and well organized.

Helpful staff. Mike is the audio/video installation department was especially attentive.

Friendly staff, in almost every section of the store an employee asked if I needed help finding someone, I really felt like they wanted me there and wanted to help. Its a great feeling when you not only feel welcome but feel like they want to help you. This is a great bestbuy.

I live 35 minutes from here & they’re no longer taking calls, I need to know if an item I want to buy is physically in the store before I drive an hour to purchase it. I’d like to avoid wasting time and gas going there just to walk away empty handed.

I wish I could give them a negative 5 (- 5). I live in Ohio and was moving my son into the dorms at UVA. I was being proactive by ordering his refrigerator online ( August 11th) to be picked up on August 18th in Charlottesville, VA. I arrived in the 18th at the store and they did not have the refrigerator in stock. I didnt understand because when I ordered it online it said it was in stock at this particular store. They told me so mumbo jumbo about it being sold in between the time that I placed the order and the 18th. They were able to let me know that it would be in the store on August 24th. My son is freshman in college cant have a car in campus, I have to go back to Ohio.... How is he supposed to pick it up??? 🤔 They offered to deliver it, but my son would need to sit in his dorm room from 12pm until 8pm. HE HAS CLASS. There is way more to this story but 8 will leave it at this... There were no other mini refrigerators in a 250 mile radius of the campus and we had to wait until the 24th to pick it up. The corporate office on offered 10% off for my inconvenience. I will never purchase from the Charlottesville best buy again.#worsebuynotbestbuy

All I wanted was a USB to USB-C charger and had so many options that I finally grabbed one for $17.99, only to later walk by another display with more of them, but at more reasonable prices. Not a terrible experience...just seemed inefficient.

We did a curbside pickup for a TV. We were driving through on the way to Staunton and I was concerned that the TV wouldn’t be ready since we had ordered it late the previous night. We rolled up, popped the trunk and we had our TV in the car and back on the road in about 3 mins. Best Buy has their act together with their curbside pickup. Super happy and on schedule.

The associate was knowledgeable and very focused on what I needed. The best buying experience ever!

Very slow service. I had to wait a long time for an employee to show up at the order pickup counter. Im sure other staff saw me waiting but no one came to help or even acknowledged me. I paid for my order in advance, so I only needed someone to get it from behind the counter. Had I not placed the order for pickup, I could have been in and out in under two minutes.

I stopped by there on my way to Lynchburg yesterday. I needed a 4K TV to use for work purposes. I was looking for something specific and it seemed like it wasn’t available. But Nick and Joe worked really hard and we found what I wanted. They worked even harder to get it prepped up for me. So I really appreciate it! Good job guys!

I waited 2 months to have a stove delivered It turned out to be defective. I am still waiting for another one. This company has really gone down hill, no fault of the local stores personnel, they tried to do the best they could to assist me, but the central company administration policies are disorganized and unrealistic. No one at the 800 number seems to even know what the policies are, and it is impossible to contact the instore personnel by phone. I had to drive 30 miles to the closest store four different times to receive any help. I am still waiting for my range!

Service was excellent! Sam at the customer service desk was awesome! Very nice, sense of humor and professional! Great asset to your company.

This Best Buy truly is the “best” “buy” one could ask for. Got great value from recent computer charger purchase

Bad prices, staff not knowledgeable or helpful.

Best Buy is my first choice when I need to replace, or update my electronic toys. If they dont have my items in stock, I can usually get them within a day or two.

This review is directed to the Home Office of Best Buy (BB). My comments do not reflect poorly on any employee, as every employee I have had interactions with is very knowledgeable, friendly and helpful. Rather, my issue is with having to call a national BB number to get an appt. for my Dads TV. The national BB phone system (plan on 1 to 2 hrs. being on hold and unintentional hang.ups), and the at-home repair policies are discriminatory to the elderly. Ive taken over these calls for Dad because he can not use a smart phone (email and texts required) or tolerate the long exchanges needed to arrange appts.

Great place to get all your electronics needs. The staff is very friendly and helpful 🙂

Ive purchased a number of electronics here over the years. Store employees are very friendly and helpful at this location. Unfortunately Best Buys customer service over the phone and on their website after you leave one of their stores is so frustrating and bad that they will never be a 5 star option unless it improves. Its so bad that I plan on getting my next electronic purchase somewhere else next time.

Went to pick up an order. They told me it was ready & it was. They had what I was looking for.

Used to be the best place for electronics, now their best feature is their return policy.

It is a best buy, so much is out of stock that it isnt worth going for certain items anymore.

Large selection and very good customer service - always happy to accept my requests to price match.

Do not buy your appliances from Best Buy. We received a dented dishwasher, they installed it and took our old one away until a new one could be sent to us. After they left, the dented dishwasher they installed died. Nothing worked. Reset our circuit breaker - nothing. Went to Best Buy and earliest they can come to our house to have it looked at is 2 weeks! We have baby bottles to wash! Our dishwasher was out of stock and they tried to get us to pay $200 more for an upgraded version. They wouldn’t even send someone out to see if they can fix it until a new one comes in stock. They would not loan us the display. I am completely horrified they would leave a family stranded for Christmas with no dishwasher at all. We are currently trying to go to Lowe’s to buy a new one and get a full refund from Best Buy. Again, don’t buy from Best Buy. We have been loyal customers for years - no more.

Good selection and helpful service

Took me a long time to get help, but prices were better than elsewhere.

TVs are a great deal but cables are orders of magnitude more expensive than online.This place is quickly starting to look like a blend of sears, circuit city, and radio shack... I wish they had a clear product line like appliance mart, micro center, or frys electronics.

On of my favorite places to shop and look at new items. Well informed staff.

Nothing bad here. Only negative is that there were not a lot of agents to help out. My wife had an appointment that we waited a half hour longer than the agreed time, but she was serviced eventually and my impulse purchases were of good quality. Overall okay experience for a large chain. Would come again.

Got a good deal but seemed hard to find assistance.

Actually didnt try to upsell me this time.

Came in to just look around and April helped me find some choices on new lap tops . Trying to start a photography business and she walked me through all my options. She even wrote down everything we talked about! Had multiple employees check in on us but April spent a good amount of time helping me.

Couldnt find staff member to answer questions.

Just an average Best Buy. Went in to buy a dryer and wandered around appliances for 15 minutes several associates made eye contact with me but never stopped to see if we needed help. Ended up having to go to customer service to get help.

Feel like they lack on selection but great place overall staff is nice and place is Clean

I think bestbuy is one of the most cheap and more recommended online apps last time i brought head phone it was really good quality

Stopped in to check on some TV prices, helpful staff

Easy quick exchange of keyboard. Very quick and professional

Ive gone in looking for open box items the website said were in stock at this location but no one knew where to find them. Also most of the open box items dont have prices to be able to buy without finding someone to tell you the price. I also recently purchased a dishwasher with installation. The day of my appointment I got a call from the Best Buy/Geek Squad agent saying the dishwasher came in damaged, so I got rescheduled. On my reschedule date, I never got a call from anyone and a 3rd party installer showed up two hours after my appointment window, so I ended up calling the 888 customer service number to cancel the order completely. Im still waiting for the order to be cancelled after speaking with someone 5 days ago. My order shows its out for delivery and waiting for me to reschedule on bestbuy.com.

Great deals and the BEST customer service Ive ever delt with!

Great experience all together

Staff was friendly n helpful n I found the cable I was looking for at a reasonable price! Ill be back!!

I’ve always had great service here, let me be clear. Recently I bought an Xbox controller from Best Buy for 64.99. The controller was not responsive and overall not the greatest quality. After driving into town to exchange the controller, I was told I had to ship it to Microsoft as they did not let the exchange in house.Understandably, it is a Microsoft issue, but it would be nice to know that before buying their product in house as well as stating that in their return policy.Further, I shop at bust buy because it is a brick and mortar store. If I can’t get my products serviced or exchanged AT their store, what is the point shopping there. I should also mention that the controller was purchased 11 days ago, it’s not like it’s a Microsoft extended warranty and has been several months.Unfortunately there is no longer any reason for me to shop here...

Delighted by my experience today. I wasnt able to order a specific item online and went into the store to buy it instead, and the staff was incredibly friendly and helpful. I loved it!

I went there to get a new phone, and after standing there for 15 minutes and had no one approach us, my boyfriend asked the guy at the door (who offered his help if we needed something) for help, and then he said he didnt know anything about phones... so theres no managers present at this Best Buy either?

Always like best buy... especially shopping online

The best place to buy

Staff was very attentive and asked several times if I needed anything and answered all questions I had. Thanks!!

Ok, dont like them following me around.

I went to get a new laptop but couldnt get anyone to wait on me.One employee in the computer department was waiting on a Lady who said she was going to check on line about what she wanted and left which left only me and the guy walked right by me and didnt ask me anything so I went to Sams Club and bought one there. Got helped right away by two different people, now that was customer service.

The store in Harrisonburg doesnt have many gas ranges on display.

I had an exceptionally good experience with helpful associates and a quick ordering process.

Bought screen protector here abd had them install it. Excellent

Staff lets you shop without bombarding you with uncomfortable sales pressure. Nicely stocked.

Great shops here!

Staff was very helpful.

They had almost everything we needed. Good customer service. They knew what they were doing.

Go to spot for games, computers, electronics and accessories. Supply seems low.

ONLY GO WHEN MICHAEL GIBSON IS THERE. HES ABOUT THE ONLY ONE THAT KNOWS WHAT HE IS DOING WHEN I HAVE PHONE ISSUES. HES A VERY SWEET YOUNG MAN. NEED MORE LIKE HIM IN THE STORE THAT CAN HELP N KNOW WHAT THEY ARE DOING.

Always the best electronics store. But not the bestbuy card

Great service and TV installation!

Poor service after the sale.

Clean..not crowded..found a helpful employee...not a big selection in stock but found what I needed

Consistently rude and unhelpful staff. Occasionally you may encounter a helpful pleasant staff member but these encounters are rare, few, and far between. If customer service means even a little bit to you dont bother here. Awful, bad, unpleasant begin to describe the average encounter here with every member of staff who isnt a manager and even some of those. Seek out an alternative.

Terrible service. Know one seems to tell the truth. Still waiting for simple data transfer to happen - 3 days!

A great electronics store.

Chris was great and very patient!

We didnt know they sold appliances, not only did we get our stove but microwave as well, the gentleman was VERY helpful and knowledgeable AND they told us it but here Friday (today is Sunday before) Lowes and home depot said they wouldnt be able to deliver until late January!!! Major score for Best Buy

Great customer service during this crazy time!Theyre helpful on the phone, and in person. Special praise to Stephanie H. She patiently helped me over the phone choose the best products for my needs. I then got to Best Buy and they were ready, fast friendly and efficient gentlemen in the front.

Awesome store I came in and got mThe exact cable I was looking for

Associate Ryan was knowledgeable and asked us some questions before taking us to just the right computer for our household. He gave a lot of info in a concise easy to understand way. . . What services would be best for us, saved us money. TRULY CARING GROUP OF PEOPLE, we encountered there! We felt very good about our purchase

Everyone is very helpful, patient, and knowledgeable every time I go.

Imho . good, patient, knowledgeable, and intuitive customer service. Reasonable, competitive, and sometimes surprisingly low prices, which made for buyer enthusiasm and confidence

This store is phenomenal its always neat everyone greets you with the smile when you come in soon as one of the workers knew that I was searching for something he came over to help help me find what I want and it was online and he opened up a register very multitaskful I even donated to the childrens fun St Judes

Easy in and out service. Coronavirus logistics are excellent. Use app to locate items in store. Staff was excellent.

I have had some very positive experiences with staff at the Charlottesville Best Buy.That being said, its best buy and I tend to wait for sales.

Really helpful staff, even with the issues caused by covid.

Really nice staff and they have everything they sell stocked and ready to buy. They were very helpful if they cant help you they will get someone who knows more about the subject.