user
CPR Cell Phone Repair Charlotte - University City
230 E W.T. Harris Blvd Suite B-6, Charlotte, NC 28262, United States
Appearance
CPR Cell Phone Repair Charlotte - University City
Comments
Na
Review №1

I had a Samsung S8 that decided to try to drown itself. The screen was a goner. But the phone was actually still activated. A new phone was brought to me.. But I needed to get this older one wiped for trade in. No matter what I did it was a no go. These guys did a great job of it, At a reasonable price and with great courtesy and professionalism. You cannot go wrong here.

Da
Review №2

Needed a quick charging port replaced. Took my Note 9 in and it was done within 2 hours. Friendly service and priced far better than buying a new phone.

Ay
Review №3

Don’t waste your time going here. They overcharge You and will mess your phone up. I spent 170 dollars just for a part of my screen to not even function correctly. I went to them months ago to get my screen fixed and they messed up my back camera which did not even need to be fixed. They said they would fix it for free since it was the Guys fault but they never called me and when I went in to go get it fixed there was nothing in the system about it. If I could give 0 stars I would. Never going there again! Now I have to go somewhere else and spend money for something that’s not my fault.

Lo
Review №4

Loved my experience here. The technician’s were very knowledgeable and I was able to get multiple devices fixed at a very reasonable cost. They saved me a ton of money by not having to buy new devices. I would 100% recommend this business to anyone!

Ka
Review №5

Amazing and super helpful 😇I am glad found the place as you will get genuine guidance and support.One stop solution for all your phone related problems.Special thanks to John

As
Review №6

Just awful, they took money for diagnostics, then they ask me what happened to your phone

Re
Review №7

They replace my battery but I thought the price was a little high for replacing the battery but other than that Im satisfied

Na
Review №8

These guys are amazing, I went into the store looking to buy a phone and they went above and beyond. I had a ton of questions that they answered with no problem. My phone came in early and they took the time to activate for me and transfer my data. I truly wish I could give them 10 stars!! You guys rock!!!

pr
Review №9

I started replacing my screen and came to a stand still. I called this place and they said they could do it no problem they just can’t guarantee functionality after but the guy said he could do it and to bring it in. I drove out to the store and some curly haired kid told me they couldn’t do it! I explained the gentleman on the phone told me he could with details. This kid proceeded to tell me how it all works and they don’t have the specific tool to do this screen.Horrible service!I will never go here again.

J.
Review №10

Shop is in a convenient location & have knowledgeable staff. Thanks

K
Review №11

I was told it’d be $100 to fix my phone and would take an hour. I went up the street to mobile bling and they charged $80 plus fixed it in 15 mins.

Ch
Review №12

CPR is my go-to for problems with any electronics. Ive come to them twice for cracked phone screens and went to them most recently to fix the screen on my Macbook + figure out whatever else was wrong with it since it was no longer turning on all the way. My Macbook is working like new now, always happy with their service :)

Pr
Review №13

Expensive but good work overall for an important service aka cell phone screen repair. Phone case was chipped when I got it back, but it’s kinda ok cause this otter box is a pain.

Da
Review №14

Complete scam, took my switch here for repairs and after it being help up for nearly a month they charged me 150 bucks and told me it wasnt fixable. meanwhile I took it somewhere else only to find out they ruined the inside and stole both my sd card and the reader and didnt even replace the chip they were supposed to! I would have been better off never going here.

Br
Review №15

I kid you not my LED screen was cracked and I just took a chance and went to this shop and the guy ( can’t remember his name) that greeted me said (mind you with confidence) I can fix this in 2 minutes. At first I was like hmm ok interesting. He took my computer to the back and literally I turned my back for 2 minutes and boom it was done. My screen was fixed. Mind you I just walked in. They have my money. SOLD!!!!!

Li
Review №16

They broke my phone worse than it was prior to bringing it in, made me pay nearly $100 for it and then didnt have the parts to finish repairing and said it would be another $40 for that part. They had my phone for 1.5 hours day 1 and 3 hours day 2 just to tell me that they didnt have the parts and would have to order them....

Ku
Review №17

Awesome shop Mr.Kevin, Thanks #2

Le
Review №18

They were great. They fixed my daughters cellphone screen within an hour. Would definitely recommend to others.

Sh
Review №19

Nice guys, my phone wasn’t charging properly and they fixed it in less than a minute.

re
Review №20

I came here as a last resort to see if I could have my iPhone restored.I tried EVERYthing I could over a 3 day period and even paid for software to do it...but no luck. CPR fixed it in less than 2 hours!! Ill go to them first from now on. The people were friendly, professional, and skilled...they saved my phone for just a few dollars.

An
Review №21

Shout to Kevin! He’s so kind & such a gentleman! They work soooo fast, I ended up coming back in the store 30 minutes later to ask another question while my screen was being fixed & it was already done! Pricing isTOP NOTCH, you can tell they’re not doing it just to eat at your pockets. The store was tidy & definitely promoted social distancing so now I’m just finding stuff for them to fix because they can have ALL my business!

De
Review №22

Great customer service and prices

Bi
Review №23

Needed help migrating programs from an old computer to a new one. Found Kevin and Jacob of CPR McCullough Commons. Thankfully!! Work finished in one day at a fair and reasonable price. Their attitude, willingness to help was over the top!! If you need work on a cell phone, laptop or PC give these guys a chance. Youll soon feel like you have a friend in the business!!

Ly
Review №24

The service is out of this world. I was wonderfully surprised they were able to fix my tablet so fast. They know exactly what they are doing.

Po
Review №25

DO NOT I REPEAT DO NOT GO HERE, THEY USE CHEAP PARTS AND SAY TO YOU EVERYTHING ISNT BUT IT IS, after i got my phone back which the screen was plastic and is now coming off and they messed with my phone now my phone is glitching and its harder for me to get connection when i have Verizon. DONT GO HERE WASTE OF TIME AND MONEY. GUY ON THE MOTORCYCLE LIAR HE IS A LIAR, HE WENT THRU MY PHONE.

Re
Review №26

The Customer Service here is great, and I dont have enough words to convey how awesome Jacob was. My father passed February of this year, my sons phone was broken-he had saved the text messages from his Paw Paw....I was heart broken, because the phone wouldnt even cut on...to make a long (wonderful) story short, Jacob really went to work on trying to help me revive the phone, just long enough to transfer the data. He understood how important this was to me, and it was nice, it wasnt fake, he didnt blow me off, he wasnt sure if he could get it to work, but he gave it his best shot, and got the job done!! We were able to get the data transferred and he saved all of those precious memories! Jacob, I cant thank you enough!!!!!

Pe
Review №27

This past week my iPhone7 died and I needed to see if it could be fixed. I stopped in at this store to see what they could do for me. I had the best customer service experience that I have had in a long while. While we decided not to spend the money on an expensive repair, they did revive an older phone of mine which now works just fine. I highly recommend this store and will go back if I have another cell phone or other device that needs service.

Ry
Review №28

Great, quick repair. Thank you!

L
Review №29

Only place in town that had a screen for my note 8. They told me the price and how long it would take and everything went 100 percent as they said. Very professional, satisfied with the service. To bad I dropped the phone the next day and cracked the corner of the new screen smh OUCH!

Is
Review №30

Great customer service! They were very nice and informative on what was wrong and fixed my laptop when I got there!!

Na
Review №31

Great experience. The team repaired a cracked laptop screen. They were friendly, knowledgeable, and provided great service. Will definitely use again.

An
Review №32

CPR is an awesome place to get your device fixed! The people working there are so friendly and helpful, they really care and want you to get the best fix possible. I got my phone screen fixed and it turned out the antenna needed to be replaced too, Kevin did it for me in no time at a great price. Definitely recommend!

Ed
Review №33

Brought my sons iPad with a shattered screen in for repair. They got it completed that day and for a reasonable price. iPad is like new again.

Se
Review №34

Great people and helped me get my phone screen repaired. The first one had a manufacturing error but they got me a new one free of charge. I recommend them!

Am
Review №35

I will never get my devices serviced anywhere else! Jacob Costa in particular went above and beyond to help me over the course of two days. I had a unique issue that when every thing and everyone else failed, he went the extra mile to help me out. Give this guy a raise! haha

Am
Review №36

Thank you so much to Clayton at CPR. Before coming to CPR I thought all hope was lost for my phone, which the battery had completely died on, and was unable to charge. Needing to get my personal information, photos, contacts, passwords, etc. off of my dead phone and onto my new phone, my service provider as well as other repair agencies made it seem that I was completely out of luck. Clayton took the time to sincerely help me get my phone back in working order. His knowledge about phones and current technology/apps allowed me to have everything transferred smoothly onto my new phone exactly as it was on my old one. He saved me so much time, money, and a priceless peace off mind. I will never be able to thank him enough for his honesty and taking the time he did to help ensure my phone is perfect again. I most definitely suggest for anyone to take their phone to CPR to have their phone repaired. Excellent and fast customer service! Thanks so much Clayton!!!

Ma
Review №37

I visited this shop with a badly damaged screen and non functional camera. Kevin was very helpful and professional. He had the necessary parts in stock and fixed my phone in 2 hrs. He also has higher end refurbished phones for sale. I highly recommend this shop!

Mi
Review №38

The customer service is great! Very friendly and knowledgable staff and their prices are very reasonable. They are able to talk you through your different options and never pressure you into anything. Will definitely be recommending to family and friends for their cell phone and computer needs.

P
Review №39

Fast service. Frendly personal

Ro
Review №40

Kevin was great! Very welcoming and he worked fast. I had the battery replaced in my iPhone 6 plus. It took about 20 minutes and I was on my way, with my phone working better. Great shop and I will return as needed in the future.

Ju
Review №41

The service I received was incredible. I needed a replacement screen for my phone and it was repaired quickly and at a very fair price. Their knowledge and expertise were exactly what I needed! I highly recommend CPR!

As
Review №42

Chon was super nice and made my trip very fast and efficient. The product came out flawless.

Ba
Review №43

Tin was extremely personable and efficient. He walked me through different options that would benefit my scenario. He said my phone would be ready in 45 minutes; it was finished in less than 30. In addition, Steven the technician was personable and knowledgeable as well. They both made the experience seamless! This location, highly recommended!Great staff. Great atmosphere.

Ra
Review №44

I called and got an appointment. They are very professional and fast and the quality is outstanding, very satisfied.

Ja
Review №45

This place was one of the very few companies who could repair my Motorola and they also charged 10 percent lower. The quality of their services is great and they are friendly. This is the second time theyve been there for me and my phone.

Lo
Review №46

They were fast and helpful. They even removed the little broken piece of headphone in my socket without even tellong them. Im pretty thankful about their service. I will use them in the future to fix my backplate later on.

So
Review №47

So nice, repair my phone in just under a hour an great prices! 😁 definitely coming back to buy a new phone

Ri
Review №48

The guy had no idea what he was talking about, Im not a phone expert but its a hobby of mine to keep up to date on the tech in phones. I new right away when he gave me false info, but most people wouldnt. Also I had an appointment to get the battery replaced 3 days ahead, and when we showed up they didnt have any of the batteries left. Normally CPR is fine, but this one I wouldnt recommend to anyone.

Tr
Review №49

Today was my second experience with the business and team. Both times I was greeted quickly, with a smile, questions answered and solutions provided efficiently. This is a place where the employees seem to really LOVE their job and know what they are doing. Highly recommend!

Ch
Review №50

Fast, easy and very friendly. I would go here again for sure! Thanks for great service :-)

Ju
Review №51

Saved me so much money after I was an idiot and got my sim card stuck. Thank you so much!

St
Review №52

I have the new Motorola Z3 Play. Unfortunately, I dropped my phone and shattered the screen and the LCD was also broken. It was difficult for me to find places that would fix said phone because of how difficult it is to replace those screens. I brought my phone into CPR Monday evening and I received a call last night (Wednesday) stating that my phone was fixed and ready for pick-up (this is including the ordering/shipping of the screen which was piggy-backed onto another order). The staff is friendly and exceedingly knowledgeable. Needless to say, I am ridiculously satisfied with the service CPR provided. My phone works great and looks good as new!

La
Review №53

Very helpful! We were able to complete the transaction and get exactly what I wanted without a problem! Thank you CPR!

la
Review №54

After checking 4 other cell phone repairs locations, these guys told me they can fix my cracked phone screen and also did it in a great time frame. Had my parts overnight shipped and replaced for affordable price! Sending my laptop in for repair and update next

Jm
Review №55

I had a appointment to get my screen repaired. I am very pleased with the results! My iPhone 8 Plus looks brand new! The service was great, only took 30 minutes!

Ti
Review №56

Came in with a broken phone screen. They treated me well and we had some laughs, but they were very professional. My phone ended up having some other problems that made a simple repair end up taking 2 hours, but it didnt go wasted. The gentlemen were so apologetic and nice and make sure i was taken care of and even gave me a discount at the end. Definitely recommend and would go back for any sort of repair ill need.

An
Review №57

My husbands phone was run over. CPR Cell Phone Repair were excellant at repairing it. Customer Service was awesome. They were friendly, knowledgeable, and upfront with what the repairs could be. I will return in the future for any other repair needs

Ch
Review №58

I COULDNT ASK FOR BETTER! 1-Service was great! 2-Knowledge was A+ 3-Speed/turn-around time was 1 hour to fix my business iPhone-7 plus. 4-Quality of repair and parts was also A+. AT&T sent me to these guys. Im glad I listened.

Na
Review №59

I had a really good experience with the store. The people at the store provided good customer service. My Nexus 5X was not charging when plugged in and so I was asked to pay $37 approx. in advance to order in a new charging port for the phone and they promised me my money back if I did not work after replacing the component. The phone was fixed in less than one week and it is working well right now. Not only was the phone fixed quickly but the total charge of $75 approx. was considerably less when compared to the estimated charge by the Google store. I will definitely recommend the store to anyone who is using a phone whose warranty has expired.Update: The fix that they provided failed within a week and they refused to provide a refund.

Ch
Review №60

Great experience. Had multiple issues with my Galaxy S9 that they fixed and replaced for an excellent price. Hopefully dont have to go to them again but if i do, i definitely will. 5 star!

Ki
Review №61

HIGHLY RECOMMENDED. I went in with no hope of my phone beng fixed because of the damage. But Jacob (or Jake, cant remember. Sorry) was confident that he could help. His customer service was excellent. Not only was he able to fix my water damaged and cracked phone. It was ready in the same exact he said it would be. The price wasnt either.

Le
Review №62

The staff was curteous, knowledgeable and professional. I was provided a full explanation of the issues with my phone and options for its repair. They did a good job. I would recommend them to family and friends.

Ka
Review №63

I left the AT&T store down the way almost in tears after such awful service and then came here and Kevin helped me with my Zagg replacement. He was super nice and helpful and put the replacement screen on for me perfectly. Come here for EVERYTHING! AVOID AT&T a few stores down and come here and Kevin will take care of you!

Al
Review №64

Everyone was super friendly. Reasonably priced and speedy process!

St
Review №65

Cesar went above to try and help me fix my computer. I was very pleased with the entire process. Great communication, friendly and courteous!

Sa
Review №66

Wonderful service!! Kevin was very courteous and professional. I recommend this establishment to anyone who needs phone repair!

Bo
Review №67

Fast same day repair of my I6s, really didnt want to buy a new phone just because charging port went bad. Like having a new phone, changed port, battery, all for less than 100 bucks. Other places just want to sell you new phone.

Eu
Review №68

I had two phones worked on by CPR. The cracked screen replaced on my phone (Moto G7) and the battery replaced on my daughters iPhone 6S. Keith was the employee at CPR that I spoke with on the phone and at the business. He was very polite and curtious on the phone and in person. Both phones were repaired within two hours. Excellent job on both phones by CPR. I highly recommend them and they were very reasonably priced. They also do repairs on computers and gaming consoles.

Jo
Review №69

Amazing people. Took excellent care of me. Ive been here 3 times and satisfied each time.

Ju
Review №70

Had my back camera screen repaired cause it was busted and now works as good as new. Very happy with the level of service that I received with my phone. Would recommend them to anyone that needs anything with a phone repaired. Not even 2 weeks after I had my phone repaired I had to have my wifes fixed as well and had great service then also. Adam was a great help and an asset to the company.

Ta
Review №71

My son had his phone repaired here...The skill level and professionalism provided me with a place to go if I ever need a cell phone repair.

Al
Review №72

Had them fix my iPad and it was done fast and at a reasonable price. They recommended the tempered glass to help prevent it from cracking in the future which I had them put on for me. I know one of the reviews said they guaranteed it would protect the phone and it didnt but thats not how they explained it to me. It helps prevent cracks and doesnt guarantee it is what I was told. Go see them if you need a mobile device fixed.

To
Review №73

The best service! Was immediately acknowledged, and my problem immediately solved. Will be coming back if I have any other questions about my phone! (Samsung S9)

Al
Review №74

Steven the manager is the best worker here. My phone has had so many issues and has been broken a numerous amount of times and I always leave with a smile on my face when he fixes it. Please i would refer anyone to them if they have an issue with their phone or need the screen replace. They get the job done for a reasonable price! Thanks Steve 😁

st
Review №75

Scheduled appointment online for next day service appointment to repair a cracked iphone screen. Phone was repaired within 90 minutes.

ma
Review №76

The staff here did a great job of getting my phone screen and display fixed quickly. Very friendly and professional and a better price than I was quoted for elsewhere.

Kr
Review №77

Came to have my ZAGG screen protector replaced under the warranty. Friendly service from both staff members and they installed the screen perfectly! Highly recommend.

Je
Review №78

I had a really good experience, I have been there multiple times.. the store manager is really great he went over board to make sure my phone worked and didnt charge like most places around Charlotte. I will let everyone know to go to this store if they have issues..

La
Review №79

Dont take in consideration this place if you need to fix a problem with your Apple product. I booked an appointment via Apple website after Apple customer support suggested me to come in this place. First they told me they could not fix my problem with apple warranty, after I told them that Apple told me to come in this place, they told me that they had to fix first 3 Iphone before mine (why have I to book an appointment if I have to wait other people before me?) and that they didnt have parts to fix issues on Iphone 6s. The end of the story? I did 40 miles for nothing and I wasted my precious time. Do you need to repair an Apple device? Go to an Apple Store. I think Apple must remove this store form their website.

Ke
Review №80

Great experience from the moment I came in, through the end of my visit!! I would recommend for anyone looking for good quality technicians.

Ha
Review №81

Went in to have my screen replaced on my phone. Said there was one customer in front of me and it would be about an hour before they could start on my phone. Less than an hour later, my phone was fixed!! Plus, as a complete surprise, they replaced my charging port cover! Super fast, super friendly staff! Definitely recommend!!

Am
Review №82

Very friendly and did a great job fixing my XS Max screen. It was done in an hour.

Ja
Review №83

I recently dropped my phone and the front and back pieces popped apart at the top. Everything seemed to still work except without the case the phone came apart. I stopped by and asked if they could fix it and they took about 5 minutes put it back together and I was on my way. Great service and friendly folks. Will come back again.

Te
Review №84

They broke my tablet. All I needed was a digitizer replacement. Not an LCD. They quoted me $99. I agreed, payed half up front, and they said it would be 3-4 days cuz they had to order it. 3-4 days pass... nothing. A week passes... nothing. I call up there and the guy says oh sorry I meant to call you. We had a busy week (when I asked the guy up front, mind you, he said that this season is always slow). So the part that we had to order (they they checked to see if it was in stock at the warehouse) is not in stock. And also its gonna cost you $250...So I get my tablet back and its dead for one, and when I charged it the screen was all grey with lines going across the panel. REMEMBER that all I needed was a digitizer because the screen worked fine. Even the touch worked fine it was just cracked. Now neither of those work and I had to get a new tablet because mine no longer functions in ANY capacity whatsoever. Would not recommend this place to anybody

Ap
Review №85

Heres the thing...when your phone starts acting up, if you are anything like me, you think ..$$$...you hope its an easy fix and that its in the budget. Well, it was both!!! It was a screen issue - where you screen is jumpy and calling people without you touching it--yes, that...but it was all good at CPR Cell Phone Repair and was done in under an hour.

Ta
Review №86

I love you guys. Quick and efficient. Did a great job with my MacBook repair. Best place for all of my repairs!

bu
Review №87

I will never do business with these guys again, I give one star for the fast service, but 2 weeks later my phone drops cracks a little bit in the corner with tempered glass they swore by and sold me, I try to pull the tempered glass off and the whole screen comes up m, when I take it back for warranty all he can offer is a glue job that takes a hour, if you need your screen fix go to tech zone or everything iPhone. This was a bad experience and I feel stupid for paying more(thinking it was professional) when I could have went to everything iPhone and got it done cheaper and probably better this experience was a disaster, good luck out there!

Ko
Review №88

Great service, speedy work and good price

Ma
Review №89

Super fast service and some of the nicest workers! I will be going back with any cell phone needs I have

St
Review №90

Speedy service and excellent quality. I picked this place because of their customer service reviews and I was not disappointed!

Ri
Review №91

Thank you so much to CPR - University City! These brilliant guys resolved my computer issues quickly and effectively in my state of panic. Great service and price, I would highly recommend!

G.
Review №92

I dropped my cell phone and it caused my front facing camera to no longer work. I brought it in to CPR shortly after and Steven suggested that I needed a new flex cable. It didnt take very long to fix, and the customer service at this location is great. I definitely recommend this place to anyone in need of fast and efficient cell phone repair

Ta
Review №93

Excellent service. They did quick fix for me with my new phone, removing a stuck sim card. The guys were very nice and friendly. I definitely recommend and would go back for any future repairs.

La
Review №94

Bad experience trying to get iPhone 6 battery replaced. I made an appointment through Apple scheduler. I drove 45 minutes to make the appointment and was then told that they were out of batteries and that they dont ever replace iPhone 6 batteries. The blamed Apple but it seems like the store should keep their info on Apple scheduler accurate. The least they could do is contact the customer prior to arrival at the store. I am not a happy customer.

La
Review №95

Excellent Service!! Affordable prices, what more could I ask for?

De
Review №96

The service was great! Technicians waisted no time in solving and correcting the issues.

Ke
Review №97

This was the first time visiting this business. They were fast, honest and reasonable and I will be back.

Pe
Review №98

The staff is extremely friendly and cooperative. No matter how simple or difficult the job may be, everything is done in a perfect timely fashion and you are guaranteed to leave satisfied.

As
Review №99

Had to come in and get my iPhone 6s screen fixed. The cashier was very nice to me and reminded me of a 5% discount that unc Charlotte students receive. It didnt take them very long to fix my phone at all and the process was very efficient! I will definitely be coming back here again if I need to fix my phone/iPad.

La
Review №100

This place was horrible. They gave me price and then tried to switch the price once I agreed to pay. Showed them a Groupon and they said I couldnt use it. I just let them fix my phone. They fixed it and a day later my screen blacked out. Took it back to them for them to fix it and they said my memory board crashed. My phone screen was shattered but still worked lol. I would never go back to them, this was my second time and they blew it. So rude!

Information
22 Photos
100 Comments
4.5 Rating
  • Address:230 E W.T. Harris Blvd Suite B-6, Charlotte, NC 28262, United States
  • Site:https://cellphonerepair.com/charlotte-university-city-nc/
  • Phone:+1 980-237-8756
Categories
  • Electronics repair shop
  • Cell phone store
  • Computer repair service
  • Electronics store
  • Mobile phone repair shop
  • Screen repair service
Working hours
  • Monday:Closed
  • Tuesday:10AM–6PM
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–6PM
  • Saturday:10AM–6PM
  • Sunday:10AM–5PM
Similar organizations
  • Page Plus Authorized Dealer3039 South Blvd, Charlotte, NC 28209, United States
  • Metro by T-Mobile4314 The Plaza, Charlotte, NC 28205, United States
  • T-Mobile3351 Pineville-Matthews Rd #200, Charlotte, NC 28226, United States
  • AT&T Store7211 E Independence Blvd Suite 9, Charlotte, NC 28227, United States
  • ecoATM4400 Sharon Rd, Charlotte, NC 28211, United States
  • AT&T Store210 E Trade St C244, Charlotte, NC 28202, United States
  • uBreakiFix5335 Ballantyne Commons Pkwy Suite 250, Charlotte, NC 28277, United States
  • Verizon8046 Providence Rd Suite B, Charlotte, NC 28277, United States
  • Dtown Wireless2808 W Sugar Creek Rd, Charlotte, NC 28262, United States
  • E Z Iphone Repair2750 E W.T. Harris Blvd #123, Charlotte, NC 28213, United States