Really helpful staff. Claire did a heat job and helped me figure out some things for our Master Bathroom. Beautiful options for bathtubs, showers, etc.

I was only there on a service call to do repair work, but I will tell you its a very nice place. Quality product. Staff there is very nice and friendly. Happy to assist you. High end product in showroom. Overall a great place.

Such a helpful staff and so much to choose from. Some great stuff, found things I could not find at the big box home improvement stores.

Horrible communication and customer service. Redoing an entire house and it has been a nightmare with Ferguson. We ordered 10 plus months in advance and they didnt get the order right originally and then blamed COVID. Kayla was who helped us and she couldnt be less helpful.

Tim is so helpful, appreciate y’all’s help!

I was impressed with their safety protocols. Everyone was masked, there were gloves and plexiglass barriers. They seem like theyre really taking care of their customers.

Great had what I needed.

The worst service everNot recommend

Painful, we are building a house and renovating one and chose Bluestar for the rangetop and the range for both houses, ferguson and other dealer are the only two sources in town, I am working with Amanda, I tried for over 6 weeks to place the order and it took many emails to place the order for that and other appliances. Amanda always has headphone problems and cant return phone calls. I spent over $20k in appliances and she just couldnt care less. I do not recommend this place. Worst customer service. Look elsewhere if you can, I really didnt have a choice.As of now Ive been waiting for a week for a ETA for the rangetop.

Absolutely beautiful show room! My Parents and I both are doing some remodeling and upgrades to our homes over the next few months. My dad asked if I would like to go by this location and look around. I am so glad that we did. As soon as we walked in a beautiful young lady said hello and welcomed us. We did not have an appointment however she assured us it would be more than ok for us to take a look around. The show room was busy this afternoon but not so much that you could not enjoy looking around. What particularly stuck out to me were the beautiful selection of chandeliers. Although many of the beautiful Appliances, furnishings and fixtures were not within my budget the prices were well matched considering the Top of the line Quality inventory and down right Sexy appeal Of Everything! Details are everything and this store has it all!

Sales staff was very knowledgeable and assisted us with the selection of sinks and.new bathtub for the remodeling of our tank. Everything came as ordered in excellent condition and on a timely basis. I recommend you give them a try for supplies for your bathroom.

My husband and I had a wonderful experience here, with a truly awesome assistant, Chelsea Canavan. She helped us pick out bath lighting, ceiling fans and garage coach lights. We loved the beautiful showroom with assistants all around the store to help. The greeter at the front entrance was also very helpful. They even served us soft drinks. We are going back for a longer appointment with Chelsea to finalize our choices. Oh, and Chelsea gave us a picture book of our preferences to take home. Great experience!

Met Cassie. Super nice and helpful. 😀

Just finished my second project with Ferguson recommended by contractor. First project was outdoor pool house and second was basement bar and wine room. No problems making an appointment and I was given open communication and advice for my interests and needs. Angela gave us excellent service with lighting and plumbing and the appliance guy spent quality time getting is to what we wanted and needed and adhered to our budget. Went to several appliance dealers and his knowledge was by far the most in depth and detailed. Showroom is busy at times so I would recommend an appointment to get the personalized attention you want for your project. Will definitely use Ferguson again for my next project....master bath.

My sales representative Amanda is who I worked with. We waited for the ordered item for 2 weeks instead of 2 days shipping. While our installers also waited and asked. I called the store and the customer service rep then said she took my payment but never ordered the products. Completely unacceptable. Is this how you value your clients and there business ? When asked how we will be taken care of to re assure this wont happen again we were told overnight shipping was the only solution/favor they could extend. This is what we expected when we ordered the items. All of our future renovation business will be taken elsewhere.

My contractor purchased the wrong items from Ferguson. He also is on week 7 of what was supposed to be a 2-3 week bathroom remodel. Now that this contractor has been disappearing and I have to buy new items and have a new contractor finish, Ferguson is telling me that I cant return the items even though I have the receipt and even though they are unopened b/c the contractor bought them under his account and they can only refund him, whom Im not going to probably see again since he never shows up and good luck getting money back from him if he does return them for me. I have the receipt and they are unopened still in box with brand tamper sticker still in place. I only want to really exchange them for the right product. Ill never shop here again.

I was always told Ferguson was the best in the business until last week when I went in there. They was very disrespectful had no clue as to what I was looking for and didnt care. I left very disappointed! When I looked up other plumbing supply stores in town I found a Baker Mitchell Company went there they was willing to help me got me what I needed and was out. They didnt have the nice building or fancy stuff Ferguson had but they was willing to help and customer service goes along way in my book. For anyone dealing with Ferguson I highly recommend giving Baker Mitchell a try!!!

Great resource. Be sure to make an appointment for personalized attention and do your research before you get there. Takes away much of the pain!

Make an appointment for assistance in your purchase. If you have an appointment for a simple faucet, tub or whatever; you come first! A drop in wanting to drop more money will not come ahead of you. They have a beautiful showroom and they know their product!

My wife and I stopped in Saturday without an appointment to start our review of plumbing fixtures for our new construction. We were graciously greeted when we arrived. We started the process and one lady (Chelsea Canavan) asked a few times if there were any questions she could answer. We took her up on that offer and could not have been more pleased with her service. Chelsea Canavan was very informative and helpful. She made the experience very enjoyable. Thank you Chelsea.

Great displays. Friendly and laid back staff. No one pushed us but were available when needed.

Dont waste your time going here for appliances. The sales guy was incredibly rude and couldnt be bothered to make a $10,000 sale. I made my purchase elsewhere where my business was wanted.

Outstanding Service! From my designer Allie to the polite, helpful gentleman that delivered my products, this company did a great job!

Great place to go to. The prices are very reasonable. They have lots to choose from.

This place is terrible. I just purchased a 2,100 sq ft house that I planned to flip. I went in and looked at what they had to offer and had planned to purchase all my materials from them. After I was done I decided to walk across the street to have some local beer and they had my car towed! I will definitely be taking my business elsewhere. The sign they do have informing you about their towing policy is in poor shape and is not even visible if you turn left into their lot because its damaged. I wont be going back and I wouldnt recommend this place to anyone.

Got what I needed for commercial plumbing parts. Super courteous, will definitely return for my next purchases.

Best and most complete Selection of plumbing and lighting fixtures in Charlotte

Speaking from many years of experience in the industry, Ferguson has the most knowledgeable staff in the Charlotte market.

So disappointing!!!I I shopped for most of my plumbing fixtures for 4 baths and a new kitchen, thinking that the service would be good. They sent me the wrong kitchen sink which had to be taken out of the island and then the whole countertop had to be taken and recut; they sent the incorrect toilets; they sold me one tub faucet and then another that did not fit on the tub. Took sooo much time (and money) to fix! The key is that all they do is shop online while you are sitting in the appointment. You will do better on price, selection, and service if you shop yourself on the Internet. With the exception of plumbing fixtures they do not have enough items in their showroom to educate the consumer anyway. Save yourself time money and heartache -shop online!

Lots of Shower Jewelry to select from. Very customer friendly. Hands off...

Their showroom has an abundant amount of choices, which is especially important if youre a visual person. The people are friendly and professional.

Beautiful showroom. Great service.

Good 👍

The nicest showroom in Charlotte and very knowledgable and friendly staff.

Good customer Service especially Christ

Design heaven. Always helpful.

They towed my car after they were closed. Had to pay $200 just to get towed less than a 1/2 mile away.

Good fast pleasent!

Wildly expensive. A gas regulator $27 on Amazon $58 at Ferguson

Couldnt find shower set I liked and prices are extremely high

Knowledgeable and helpful.

Terrible sales staff, had to call twice because no one would send me an email with the products they sell, after they told me theyd send me an email...the second call made me switch to a completely different company .Im done .