Took it in for a humming/buzzing sound, was told it was the belt and belt tensioner we had it replaced and after paying 817.000 the problem still remained. Took it back in to have them look at it and they are now saying it the alternator pulley bearing and we need to pay additional 900.00 for a misdiagnosis on their part. NO offer to correct the problem or reimburse the first mistaken diagnosis. WE try to follow up with them and now they are saying they have no record of us coming back in the second time. DO NOT GO THERE FOR ANYTHING ALL THEY WANT IS TO TAKE YOU MONEY AND NOT FIX THE PROBLEM!!!!

I never thought I would be writing another review so quickly since I just came in for an oil change a few weeks ago. But somehow I came back and bought a car and I love it! The care and assistance I received from Ahmad was unmatched and I got a deal that I could not refuse. Listen, if you need a car - new or used - ask for Ahmad Hassan and tell him Leslie sent you. You will not be disappointed.

Service department so glad to have Ron back!!🥳😁🎉

Good folks. Worked my oil change. And got me going

I highly recommend there service department, even though the people at the front desk, more or less flat out lied about a truck that I asked about. But I dont hold that against the service department.

Love my Rouge I brought last year. Great salesman and the service dept. Is awesome!!

Great service always!

Always professional i never had to wait to long and if so they give you a car until yours get fixed so far no complaints about any work they have preformed on my cars 5 yrs now

My service at the Nissan was very efficient. Ramsey my service person was very helpful and polite.

Very professional, good friendly service. Thank you Ramsey from the service department

Good attention and service. The prices are high as in any dealership.

I am customer since 2002 at this dealership and never had any problems with service my cars. Ron is the best advisor there.

R. Digsby was my salesman first the 3rd time he has been a blessing to my family. Today he provided excellent customer service for my baby as she purchased her first car. Thank you east Charlotte Nissan for employing such a kind professional gentleman. I recommend this dealership and Mr. Digsby to any and every one.

Ron and the crew are always pleasant,helpful and respectful

My son wanted a Nissan 370z.. we ride by one caught his eye.. after meeting one of the most amazing salesman Brandon Hunt he made my son dreams come true.. not only did my son get a 370z he got a 2020 370z.. if you want a great car and amazing service please come to East Charlotte Nissan..

Just genuinely good people. They all go over and beyond to help. Ron Traver in the service department is always professional and makes sure that he keeps you informed about your vehicle and how its going. He has integrity and makes sure things are done correctly the first time. Its hard to find a dealership.that cares these days but the folks at this dealership do and I recommend this dealership. Never had a bad experience in the 20 years I have been going here.

I went for some scheduled maintenance IT it was done promptly and efficiently, gratis experience

I had one of the best car buying experiences here. I came in knowing what I wanted and they never steered me away, Brandon hunt was the salesman that helped me out. Brandon did everything in his power to make sure I left with the car I wanted. I highly recommend this dealership to everyone I know.

Professional services. No time to wait. Good job.

I went here without an appointment to order a part, and while I was waiting I asked if someone could help me get my expired license plate off. The screw was stripped and I had to get my new plate put on. One of the service guys did it for no charge and with a smile. The parts guy Brett was courteous and helpful too! I appreciate the excellent service and wanted them to know.

Transmission went out a month after warranty and they refused to help in any way. Also charged 150 dollars for a diagnosis when they knew in advance what problem was. I asked to talk to someone in customer service. When I talked to someone in their customer service dept. Who I thought might help they had me speak to a salesman named AJ whom was extremely sarcastic and said it was not his job to help people after a warranty expires. I will never take my business to this dealership again.

Clean waiting area and good customer service

As usual great service, fast friendly and honest people.

They found our problem, involving a squeak, and fixed it, just as they promised! They didnt give up! Thanks Joe Caldwell, and please let your service tech know we appreciate it!

Excellent service!! My dealership of choice for 12 years now!

I enjoyed this experience with this being my first time purchasing a car in my name . I went to one dealership and they gave me the run around I came here and dealt with Ronald Digsby and he assisted me in a greatly manner and had me turn my frown upside down I really enjoyed working with him ! :)

They robbed me with out a gun as far as Im concerned, charged me $500 bucks misdiagnosed and fixed absolutely nothing.

I had my daughter take her car to East Charlotte Nissan for service. While doing so her service advisor let her know that she she needs a torque converter seal for her transmission, which will cost $3500 dollars. Please dont trust these people in the service department.

Be careful people that work here dont do there job right first my 2017 nissan got the fog light damage second my other nissan maxima 2016 was there for oil change and they left the oil cap unsecured now the whole hood of my car is splash with oil very unprofessional ima investigate who did the work and ima file a complaint😡hope they hire people that really want to work not lazy unprofessional people

Ruth was great, and very communicative! Job was well-done and completed quickly.

I love Charlotte East Nissan I always come and get all my cars and service done here. Ronald Digsby has sold me two of my cars. He has great customer service and make sure your pleased before leaving.... I love him!

I was treated very well by Nolan. He was courteous and very friendly. I look forward to doing oil change evey time.

Fast efficient and friendly

Great service. Got new tires, oil change and filter. Car was washed and vacuumed. Imagine customer for life.

Had to look through my receipts, since my service advisor argued that I never service my car there. Surprisingly when i foind the reciepta he found my service records

Great overall experience, Nolan is very helpful

Good service, excellent people

Ron Digsby was a great salesman, love my new car. If you need a new car ask Ron Digsby, hes the best!

On time and well service repair with my SUV, I would of give them 5 starts if they wash my SUV after being service.

Wonderful

Everything was well put together.

Amazing service

Customer service at the service department is the worst, the service adviser Ron Traver did not return my calls, the service manager Todd does not care about anything, he did not return my calls either, they lost my car tag while the vehicle was being repair at their dealership and then they claimed not being responsible at all, they did not even offered an apology, Todd the manager just told me that it is not his or their problem and that he did not care, he was very Rude, now I have to pay for a tag I did not lose and expend the time at the DMV, their work is also bad, they charged me over $300 to clear the check engine light and the light came out the next day, just terrible experience, will never bring my vehicles there and will not recommend to bring any business to them at all, they do not deserve it.

Love the personal service

Nice folks...

Always a great experience!!!!

THE CUSTOMER SERVICE IS VERY EFFICIENT I LIKE THE TREATMENT AND THE WINNINGS THAT THEY GIVE YOU SO THAT YOU LEAVE HAPPY WITH YOUR CAR.

Many thanks to Mr. Jorge Rodríguez for our Nissan Rouge

Very good service and attention