Consumer Beware!! Go to T Mobile, they have better coverage AND cost considerably less. My experience with Verizon was too poor to sum up in a review, but in a nut shell these people will gouge you for every penny they can. **UNDER NO CIRCUMSTANCES SHOULD YOU GIVE THESE PEOPLE YOUR BANK ACCOUNT OR ROUTING NUMBERS**. If you set up automatic payments they have you over a barrel. I wish I never walked in this store.

After spending an hour and a half going from best buy in n.chs to best buy in West Ashley, I came to Verizon to get my phone turned on because I was told by the rep at best buy that they were too busy. Amanda at Verizon was at the door and a big help with me getting my phone turned on and helping other customers. She was nice as can be even though I had an attitude

My wife and I purchased an iPhone and iPad from this location today (9/27). The phone case that the sales representative installed did not fit the phone properly. He also neglected to remove the protective film from the case before installing a pop socket. This was discovered when we returned home, after which, my wife promptly returned to the store to address the issues; expecting them to be fixed with no issues (I purchased my phone from this location last November and had a great experience with the sales representative, she was AWESOME). When my wife returned, the store manager was extremely rude to her and refused to fix the issue that was clearly the fault of the store. The leadership displayed by the store manager was absolutely deplorable. I genuinely feel bad that he is the example the employees have to follow and learn from. He should never be allowed to lead people, much less hold a management position within a company. Find another location to give your business to. If I could give this a 0 star review, I would.

Very rude people. Not helpful and became belligerent when I asked for help.

Busy place. Wait time was 35 to 45 minutes. Staff was kind and patient. Our data problem was solved by a knowledgeable and caring employee. Can now use our phone for information and directions

I needed a new phone number and I got it . It has been very wonderful.

Provided good service. The sales associate I dealt with was great. Easy upgrade.

I think Verizon on the phone is some of the best customer service out there, BUT their customer service in the stores is horrible. Still, a year later, after no one is wearing masks and everyone opening up, they wont let you in the store. There were people in their store WITHOUT MASKS, yet I was told I had wait in my vehicle for 30 minutes. So my choice is to leave my vehicle running, wasting gas, or sit in a HOT vehicle for 30 minutes for a simple CHARGER! They are rude and arrogant. It makes me want to cancel my whole account with their lack of any real empathy.

My experience there was pretty good I have no complaints. I got in early and I got out at a decent time and was taking care of very well, just wish all the places that I visit was this good and quick.

Amanda was extremely helpful with setting up my new phone. Yay

Excellent service from AmandaCarey. Very knowledgeable.

Today, we needed to return three phones to Verizon. Everytime I have needed help, their customer service has been top notch. Ian was no exception. He understood what we needed and fixed it for us. Thank you Ian for your help.

Salesperson dropped the ball and cost me money. Plus was promised a half taken off the balance. Yet to seen. He inspected the phone ****But came back with great experience customer service/ trouble shooter got everything straight with a phone disconnect and made I receive paperwork showing what was done. She is from the Charleston areaAwesome experience with this young woman.

Yazmine, was so helpful! She got me in and out, handled everything and then some. Also I was kinda in a sour mood when I walked in she turned that around completely. She deserves a raise for sure!

Last week I had major phone issue. I went in to this store having no clue what to do to fix it. I got the best, friendly service with a young lady named Dominique? I pretty sure I misspelled this but her help was top notch! Thank you!

The Verizon data service and 5G service is terrible. There are to many dead spots around Charleston. Try another carrier.

I want to thank Rod M at this location for superior customer service. I rushed in after work one Saturday right before closing, as my phone was not working and I had no other availability. He was patient, kind, and extremely informative. He helped resolve the issue as well as assisted me search for a policy more conducive to my needs. Ive had many other experiences at different Verizons where I was having similar issues and was met with annoyance and disgruntled employees. so, Thank you!! Everyone go see Rod. He will help you out tremendously. Also give this man a raise! Good customer service is hard to find these days!

Quick and easy to understand resolution of my issue thanks

Phones are always messing up. Miss the customer service Verizon use to offer.

Had a male employee who told me I was “liar” in regards to my status on the account lol, he seemed to relish in providing a confrontational customer experience.

Very courteous and helpful. Lauren was 1st rate in her customer service in helping me find a phone

At this Verizon store, they only allow about three people in at time. This can be fustrating, but safe at the same time.

Helpful, pleasant employees- W Ashley. Very much dislike Verizon, Main Street Summerville. They always aggressively try to upsell you and the problem can be fixed only with more expenditure. Shared this with a rep on 1/15(#3), he stated After all, we are a business. He put down Verizon store on Dorchester as a Mom and Pop not corporate store but my experience there has been much more positive. Three visits to this store, employees rude, abrupt, arrogant. Will never return.Stars are for W Ashley location.

Yall are very lucky to have Danielle L solution specialist I am 60 years old and not tech savvy at all and evertime she has been polite patient and very helpful I only want to see her when I come in there.

Supposed Manager Katie, whom wouldnt give her last name was discourtous and rude with no desire to solve problems.

Cant help me get my childs gizmo to work? And I mean offered zero assistance or a single attempt to get it connected. Its a replacement from Verizon in the box. The 1-800 number couldnt help so I was hoping the store could help. Great job looking out for the kids. Wish i could give it a zero.

Needs a refresh inside and needs to return to being a Corporate Store immediately in this booming City of Greater Beaufort.

Only one person per account are allowed in the store at a time. My child and I just walked away.

Went by the store on November 14th to talk about things with my Samsung galaxy note 20.they had a security guard outside asking questions about what you needed i told them I wanted technical help. The guard went back inside came back out handed me a card said I need to call technical support. I live a hour from the nearest store I am considering switching scarriers because the Sam Rittenberg store and agents on the phone are very rude they really need to learn customer service skills. I feel they arent there to help anyone!

If you go to this location be sure to ask for Sarah. She was beyond sweet and helpful! Sarah made my husband and I feel at ease and not pressured at all. She gave us our options and answered any questions we had. Our upgrade process was smooth and stress free and I truly believe that is thanks to Sarah. Yall have a real gem on your team for sure! My husband will be back in a few weeks for his new phone and we will be sure to ask for Sarah again. Thanks for the amazing experience!

The Representative that helped me very very friendly and professional At

Courteous service

I had to give one star just so I could comment. We had a Male assist us if one could call it that. He was unprofessional, lacked knowledge or just chose not to answer our questions so we would go away. I have been having difficulty paying my bill on line. I asked to use the kiosk inside the store. He stood over me watching me enter all numbers requested including my banking info. When asked about him helping me troubleshoot why my app has NEVER worked to pay my bill, he was more concerned about the customers outside. I c 2 of my family members & 1vother . My family & I hall had service issues. He was cold, condescending & nothing got resolved except my bill paid.

Received great service while Verizon was keeping with Covid-19 restrictions. My Rep gave great customer service and explained everything in detail so I would be able to set up my new phone once I got home.👍👍👍👍👍

Frank was great. Getting any product or help was not possible. Actual store has nothing available except phones. I was given 3 different phone numbers to call

Have to give Mike at the West AshleyVerizon store five stars He was a superbCustomer care specialist, and extremely helpful . Great customer service !!Many thanks Mike ! Keep up the good work

Great guys helped us. A veteran and very hey

Waited outside in the cold for 10 minutes then someone came asked if I had an appointment (which I didnt) she said the next appointment was 1/12/21 7pm because of all the stores closing. Kinda sad, Maybe time to find new carrier

Very friendly staff and great service

Good helpful people.

Just switched to Verizon from At&t 🎉🎉🎉Mike at the Sam rittenberg boulevard store was awesome!!! Very polite knowledgeable and fast. We had an appointment for 630 we got there 40 min early and they helped us 30 min earlier than our appointment time. Just a great experience over all. Even the lady that signs people in was very fast and efficient. Thank yall 👍👍

Great service. Dont like it as well as the other location. Very small! Never the same people.

We were “helped” by Katie. LIGHTEN UP GIRL. Put a smile on your face. She made us feel like it was a hassle if we asked her questions. Not friendly in my opinion and unsure if I will be back to this location.

Jerry was the very best. i have been there way too many times in the past two weeks. he has been the BIGGEST help ever. answered every question i had, and trust me i had a lot!

Good

Christian was amazing! I had kind of a confusing situation trying to get a family plan working and switching to a new phone and he spent extra time with me to make sure everything was going to work like it should. He went above and beyond with customer service, and I am super grateful!

As always that team is the absolute best! Ivory,Kiana,Sarah, and Rod definitely make you feel like youre the only customer in the store. #1customerservice

Went in hoping to just ask a quick question about my phone. Was greeted and helped by Frank immediately, no wait whatsoever. He helped me with my problem and I was out the door in 2 minutes

Some village is missing all of their idiots because they are all at West of the Ashley Verizon!! Several helpful people there. One knowledge person! Common knowledge for anyone that has ever dealt with them!!

Good service!

Awful experience today... Ive now been dealing with incompetency within this company for a week now... I dislike Verizon about as much as I disliked Time Warner Cable in Columbia. I am considering moving to T-Mobile because Id rather drop a call 15 times per conversation, than give any more of my money to this company. Long story, short... I tried to get my issues resolved today and the employee that helped (and I use help, loosely) couldnt have been any less interested in trying to troubleshoot my problem or investigate the issues I have been having... He was a jerk. He was lazy. He didnt listen to me as I was telling him my issues. He told me if I needed help I could call Customer Care. I mentioned we call them together and he said that was something I could do on my own. Needless to say, after my visit I spent an hour on the phone with a customer support agent who actually wanted to work for her pay. I made a formal complaint towards this employee during my call. *I am not someone who is hard to please. But, be polite...Act like you care about your customers... work hard to help them. LISTEN. Do your JOB.

I walked in and nobody offered to help me and it was overcrowded

Excellent customer service 👍👍 and they know there products very well 👍

Every time I go here, they try to get you out quick without mentioning other items that could be available to you at a cheaper price or would take them longer to give to you- like my apps that they said they couldnt transfer until I said they did it last time, in which case they were magically able to do it or when I asked if there were used phones available and the guy said absolutely not while looking at his watch repeatedly, only to call customer service and have them say of course there were on their website Also, a main tactic they use is making fun of you for the phone products you have while pushing theirs to try to shame you into buying their marked-up accessories So, be prepared when you go in the store for this wonderful customer experience!

Helpful, honest, understanding, best Verizon store Ive been to in a long time!

I just had an awesome experience at the store. I had to switch from a previous carrier for my business line. Mike was very helpful, courteous, and professional! Even the reps around the store spoke and were helpful.

The ratings for this location go from 1 to 5 stars. Ill add my five star rating. I walked in, didnt even sign up. Im sure it must depend on who you get and what your problem is. But I was lucky. I got Matt. He took my phone and fixed it immediately. I had already spent 45 minutes on the phone with the Apple experts and they couldnt figure it out even though it was basically their problem. Good luck. I hope you get someone as good as Matt.

I was in and out in a pretty decent amount of time and the young lady who helped me was very helpful. Even though I walked away empty handed, I will be back.

Terrible. Had to wait outside for 20 minutes and they would not let couples inside.

Great Youngsters with too many answers, to many You can do it this way, or like this or, Sure, I can show you how to do that, Information like we have an online helpline for you also. There is no idle time there someone will approach you with help or to get you help. SAM RITTENBURG BLVD.

Great service. Travis was extremely helpful.

Went to purchase a phone and the salesman was extremely unhelpful and rude. I asked for a certain phone and he didn’t even bring it out. He completely disregard what I asked for and Brought me out a newer and more expensive model (probably to up his commission ) . I was buying it for my mother, who was there. He didn’t answer any questions she had and barley acknowledged her presence. She went back to have her number transferred and he was “to busy” to help. The experience was so unpleasant I’m considering buying off my devices and switching providers. Verizon has the best coverage but their customer service sucks. Thanks for the phone We didn’t want and the added expense we were pressured into.

Youre bothering them, and they will gladly let you know. I actually left Verizon after 8 yrs, the last straw being how I was treated at this store

JJ and Blue Eyes were great...even though she ended getting me too get that big Google speaker...lol.. Thanks guys.

I dont really see the point of this store. They never have anything you need and always want to check you in. I dont need to check in to look in your store. All they have is like three phones and a few laptops with like 12 people working. Like whats the need of all these people if you dont sell much?

Went in yesterday to upgrade a phone and a tablet. Employees were very nonchalant like they didnt want to be at work. Got introduced to an employee named Ivory. She was nice, but did not explain the upgrading process accordingly. She remained behind the counter with airpods in her ears while we tried to figure out the lay of the store. There were tablets and phones everywhere. Some were mislabeled and it was very difficult to determine the price of the phones. After 20 minutes we made our decision and returned to Ivory. We were informed that the store did not have the tablet (that was displayed in the store) in stock so she was going to overnight the device to us and charge us 14.99 to do so. We were not happy about that. After a complaint to the manager the shipping charge was waived. Ivory stated that the item would arrive the very next day, at our residence. We obtained the tracking number (via email after we left the store) and found that Ivory had lied to us. The device would not arrive until 2 days later. This store should work on their customer service appearance and tell customers the truth instead of lying to get a sale.

Very busy place with very good customer service with very competant, very well trained staff. I will drive the 20 miles to get to them, but its worth the drive!

Generally good service and nice store. Can be a bit of a wait during peak times.

Normally theres a wait when I go to the store. Last time I waited probably 30 minutes. Overall the guy was nice and helpful once we got to speak to someone. I wish verizon would just ship a SIM card for free to my house. It sucks to wait in line 30 minutes just to get a SIM.

I was in a bit of a predicament and Michael was so helpful and made my stressful day go away! Thanks again! Great service at this location 💝

Danielle was EXTERMLY helpful and kind. She made the process of upgrading my broken phone seemless. Her coworker Katy was also very friendly. They are both great assets to your team!

Dont fall for their rebates. Nothing but a hassle. I submitted everything exactly right the day after purchasing $700 of equipment and got an email saying my request was invalid...We were unable to match your submission information with our records. How is that even possible with the amount of paperwork I had to sign? Just a friendly warning, that you will not be getting any money back once you leave the store. I should have known better.

Rod Moya in the Sam Rittenberg, W. Ashley store was great. Very knowledgeable & just a very nice guy.

Here is some advice for people who decide to visit this store:1. Do good homework in advance, because you cannot trust what they tell you, nor consider them as professionals.2. Do not dream them would tell you the best deal.3. Be really sure what you need to pay and how much you need to pay in total. If they tell you certain fee is waived, make sure ask for confirmation.4. If they give you discount, be sure to ask discount apply to where.These are lessons I learned from this store by wasting lots of time and money.

Was taken care of by Cory at the Sam Rittenburg Blvd store in Charleston, very knowledgeable, kind, and fast. Keep this guy and give him a raise. Thanks Verizon

They try to be helpful.... I appreciate help with new devices...Some know all about Apple products...

I had wonderful service here. Mike was prompt, professional and courteous. I went in after work, when there were not many people there. I can see it being a mad house on the weekend, when everyone tries to go in.

Verizon in west Ashley was filled with sad people who had nothing better to so besides shrug at me when I came to them with a very minor problem. I work in customer service and this store needs to be gutted and completely restaffed. Thanks for NOTHING Verizon.

Good luck getting help.....i had 10 min away from my kid to do business unfortunately Unlabeled phones and people coming after me getting helped first made me give up on buying a phone.

I have been a valued customer with Verizon for some years now and they are always great with me

We have been with Verizon since they were Alltel. We are in Johns Island SC. We have always had great service. In the last 6 months, since November 2016 we have had really bad service with calls dropped like crazy. Im on my 3rd I phone 6 with no change. HELLO its not the phone. If they cant fix it Im going to have to change service.All the specials they have for new customers dont help the old faithful customers.

Standard Verizon store. Expect to wait because they are busy. Knowledge personnel.

Terrible customer service and management. All they care about here is selling every unnecessary upgrade known to man and every accessory they offer whether you need it or not. How many nos are they trained to take before they stop pressing every customer. Not to mention they will lie to your face and have no qualms about it. Worst store in Charleston. Best advice is to do everything online and through customer service via *611.

Had a great Verizon person! He put my screensaver on & off I went.

Not a great experience with this store. The staff are friendly but we had to deal with gross incompetence. The Verizon guy we worked with struggled to do simple procedures.

Decent customer service, but never a good experience .

Excellent customer service. All questions asked are answered. I will only do business with Verizon at this location. Wish other Verizon outlets were like this one.

Danielle helped us immensely.Learn from her please!!!

Walked in with a big problem! Frank addressed it without issue, have a new phone arriving tomorrow! Thanks Frank - that is 10-star service!

Couldnt have been better. Others state on their reviews that they are dying to leave Verizon....I have left Tmobile and Sprint in the last 3 months, needless to say its been expensive changing. The service at the store and on my phone is far superior than anything I have experienced with any other phone company.

I will be there when the doors open today and it wont be pretty.... my 70 year old brother who is on my account was sold a phone yesterday even though he was eligible for a new one and sold a Mac daddy plan that included 10 G data....He doesnt even know how to text!!!! He just needs to be able to send and receive calls....He was clearly taken advantage of by some uncaring representative with no intergrity whatsoever who only cares about his commision.Not only will this be handled today but a complaint will be filed with the FCC. Shame on you Verizon for allowing your employees to cheat the unsuspecting elderly or anyone else.

Best network and great new plans that can help save money or put those savings toward a new phone. Love my Droid Maxx and will be coming here to get a new phone when its time :)

Great staff. Really helpful

Customer Service is a joke at this store. I had a customer representative accuse me of being rude to him over the phone and raising my voice at him and he hung up on me. I explained to him that I was talking to him using Google Voice on my computer in my classroom and my voice echoed in the room. I have been a customer of Verizon over 20 years...looks like I need to find another carrier for my 4 lines since they dont value my business.

Waits are long, and the rules change frequently, but the staff are very courteous and do their best to help.

Walked in and the staff couldnt answer any of our questions. Put us in que so we called another store after standing around waiting for over 20 minutes. Had our questions answered and walk out and our name had never even been called.

Danielle was so helpful when my phone was brokenHighly recommend this location best service I have ever had at verizon ever

They have the best service, I always wait in line

The staff wasted my time entirely. I just bought a new phone for use with the Verizon Network. I walked into the store and registered with the greater. I asked how long? she answered just a few minutes. After 20 minutes I tell her look I have a small child in the car I need to know if I am going to get service soon (my wife is already having to put up with him screaming) so I ask again well there are only 5 people ahead of you. At 50 minutes There are only 3 people ahead of you. Seriously WTF its now 19:25 and you guys close at 20:00.Screw it Im going with a different provider, always get a phone that supports multiple networks.

The man fixed my phone do I dont have a virus anymore.