Stay clear of this company, check the reviews you have a high chance of this company cheating you out of money with non-working junk parts. Waited 3 hours to buy used seatbelts. When I received them, they had been cut out of a car with a Sawzall as panels were still attached to the muddy seat belts. A few days later my mechanic called and said the seatbelts were cut up and unusable, Baldwin’s stated that I cut them up. I have no idea why they said that. Check the reviews and see the pattern of non-working junk parts and Baldwins getting nasty blaming customer that the part did not work. They just pull and hand it to you, no testing and will not refund or exchange. Come to find out people in the car industry in this area said to stay clear of this business.

Talked to them on phone 3times yes we have it. Drove all the way there waited 15 min. What they had was damaged very disappointed to say the least.

Great people great prices would buy again lightening service family oranated business.

Nice people good parts good price

Jus great ppl try very hard get things right not a rip off if u go their

Horrible service so a bad engine took a month-and-a-half to install only for the same engine to lock up the next day and dont want to replace or refund the money horrible horrible service they even hung up on me

Best in the tri state👍👍👍👍

Could not have asked for better service or more helpful staff. Highly recommend. Very knowledgeable, personable, informative and reasonably priced.

Service was awful. Owner of this company accused my husband of stripping out the holes when the owner said there was enough thread to hold the screws from 6 feet away. Should have taken the part and told him what he could do with it. Treated my husband like a red headed stepchild. Place was very dirty. Had a least seven or more dogs in the area that looked to be not taken care of. Very arrogant and unprofessional. Watch what you buy from this company. They don’t care about their customers only about money the can steal from you. Definitely make this the last place on earth to buy from.

Going to take them to Court if they dont give me my money back sold me a bad motor by today there verry rude an they like to hang up the phone o. You and they try to drag you on Ill the warranty is up not this time Im done playing games dont got the money to just give away like that

Yes they had part way better than ford

This place charged $1000 for a motor that they said was off a running vehicle involved in a rear-end collision so the motor supposedly was good. My dad bought the motor for $1000. The mechanic who received this motor is undergoing cancer treatment and could not do it. My dad and his brothers (who the mechanic will tell you are good mechanics also) put the motor in and half of the motor didn’t work. Turns out the timing chain on one side was broken. No way this motor was in running order. When dad went to let the guy know, He said he was not going to honor the 90-day warranty because the original mechanic didn’t put it in. Now dad has to tear it down again and redo the broken motor.

Have not been there yet .Im going there on the first..So really cant tell u much about this place other then they was very nice and polite on the phone and went out to check to see if they had the part I needed..

I wish I would have read the reviews before I went there. Terrible service very rude . They sold me a bad alternator. Would not take back so was out of the money and labor for time it took to put a bad part on.

I would rate this place with no stars if Google would allow me to. The customer service could be better provided by a chimpanzee. I have visited this place multiple times over the years and have never been satisfied a single time. One example of a time I visited I was looking for a transmission. When I first arrived I had to wait for thirty minutes just to speak with a man who Im pretty shour was high as a kite, because he had to sit to talk to me and he fell asleep mid sentence talking to me. So I proceeded to find someone else and the next man I found claimed to be the manager. I then told him what I was looking for (transmission) and he told me $1500 little did he know I had already priced a brand new one from the dealership for $1125 I told the man this and he said his price was firm so I left unsatisfied.

Lots of parts,decent prices

Family oriented and very helpful in getting what you need! The customer service is awesome! Very much recommend Baldwins for any of your vehicle needs. Wont ever go anyplace else again.

Avoid!!! If I could rate lower I would. Horrible customer service. Will do anything to avoid honoring warranty.

Great service and prices

HORRIBLE customer service they told us they would give us a part after calling TWICE for $65 and when we got there they stated $150 after we drove for an hour to get there and said they wouldn’t take the part we needed off then! Very sketchy and very very rude I suggest to NEVER buy any parts from them because they are untruthful and a SCAM!!!!!

They have great service and mostly any part that you need. Friendly people and family owned. If they dont have something they will try to find it for you. If you have any questions at all call and ask for the owners Johnnie and Kenny.

A part for every car

Awesome folks, family opened business, been in Sissonville for years. Reasonably priced. Have had no problems with returns. They also have a used car dealership and towing and recovering, Kanawha Valley Towing!!!! Great bunch of folks!!

Great place to get parts and staff is good at explaining things

Great service I would recommend them to anyone who is looking for a part for there car or truck

Nice people. Bit of a wait but it is a place that takes car part off.

Awesome workers

Great service

This is a family owed place since 1973 If there is a problem then you should bring to the addition of the owners we are not like other parts yards we have thousand of cars and trucks not like the ones with hundreds different parts take different time to pull. By us being in business for 43 years that should mean we are a reputable place

When I called was quoted price of $40 and 15 minutes to pull part. When I got there about 30 minutes later part had mot been pulled, had to tell them where part was located on vehicle, and price was raised to $100. Kids running around junkyard and office screaming and running over people. They need to separate their business and family areas. Do not recommend them to anyone.

Great family and they usually have whatever they need .

Worse service I ever had,go to Advance or AutoZone and fix it yourself,you will have a better chance of it running right.

Best auto parts place every if you need it im sure they have it and parts are all great quality never disappointed would recommend over all others even even auto zone advance and napa i dont shop anywhere else plus the guys there know their parts and getting them takes hardly no time at all i will never go to any other parts place ever thank you guys at baldwin !!!!!! Zeke

Fast and efficient! Friendly. Had my part to me in no time flat

Called and asked about a used part for my car they tried to rob me at 40$ more than autozone or advance would have charged for a brand new part thisnone has used at over 100$ and advance was 60 for a new one don’t waste your money go online or to a damn retailer

Very unprofessional. very rude. Outrageous prices they charge retail prices

They were very helpful with what I needed. Decent prices and I also found out they also sell used cars!

Got parts and good to their customers

Racist, unprofessional, felt unsafe, children all over the place, dogs all over the place, the office reeked of feces and urine. We spent 40mins there before we were assisted. Gave me the wrong part and when i came to return it, it seemed like he was gonna sick the dogs on us. my husband and I felt very uncomfortable with the poor service we received. We will be contacting the Better Business Bureau!!!

Very rude. Part brand new only 40.00 was better buy it brand new. He wouldnt send someone out in his junkyard to look for it.

Horrible horrible horrible. Went there and wanted to over charge me first of all.. I purchased nothing.While I was there they had babies in the office area, filthy, eating McDonalds off the floor and dogs running.loose eating the kids food. The adults standing around smoking. Horrible.

Too much for words

Best local place to find parts.

Baldwins is nothing more than a chop shop. They take in stolen vehicles and I think the public should be aware of this.

Thay have the parts you need

Call them they say theyll call back never do waist of time not good business

I called about a radiator and the woman was very rude, even scoffed at me. She was unhelpful and I did not even bother going to buy the part because of her attitude. Worst 20 second conversation. I will stick with J and J.

Bought a car less than 5 months back and the transmission fell out while driving. Just a bunch of junk.

Baught a car from Baldwins the bearings went out 4 times. With a total time of two weeks in the shop. Almost cost me my job because I didnt have a car.

Bad experience, prices extremely way to high.Used Parts prices were as much as new parts from box stores.

Cut above the local competition. Have gotten my money back when some wheels didnt fit. Over all good junk yard Friendly people

Needed some steel rims and they said they had my size! Wrong,so I went with a smaller size that they did have.but it took them 3hours and 45 minutes to get them while I sat there in my car! This is not a way you do business! And I was there first and they was taking care of people that came in after me.never will I do business with this place again!

They are way over priced I call about a break rotor for a 97 explorer and they told me 65$ you can buy one new 36$ that’s crazy

Good peaple

Nice cars up there.

They have the best food

Family-orientated business, can sometimes be slow at service but guaranteed you they have the part you need

Great people reasonable prices

Good for hard to find parts

The place is a joke needs to be shut down they take forever to pull a part then they want a arm and a leg for it wouldnt recommend anybody going there its a waste of time.

Terrible service!!! Was given 30 days to return an item and they still refused to take the item back after just a few days. We are still 30 days within our window of return. They sold us items they knew to be broken.

Good for car parts

These guys are awesome

Need help

Quality used parts

To high and long wait on parts !

Had the parts u need!

Good people

Great

Large number of cars

Expensive prices for used parts

Great staff

They had what we needed.

Its a real junkyard

Lots of parts