If you’re ever needing a new cell phone. Go to Best Buy. I dropped my phone in a bucket of water. Went to my carrier it was going to be a two hour wait. Went to Best Buy and I walked out of there with a new phone in 20 minutes. Completely amazed at what great service they had

Best Buy in Champaign provided great service. We bought an iPhone 13 Pro Max online and scheduled pickup there. Jackie helped wirh initial setup and then data migration from old iPhone to new iPhone.Jackie was great, very patient with two 67+ year old customers. We couldnt be happier, our new iPhone 13 Pro Max is marvelous.

I had a positive review of this place beforehand, but the overwhelming levels of incompetencey have given me no choice but to change it. We went in and ordered a computer, simple enough? We confirmed it was going to the correct address, and left. We check online, wrong address. We call and get it fixed, and youll never guess what happened. They still, after confirming it was the correct address twice, shipped it to the wrong address. This is about the same level of competency I would expect if the store was run by a group of salmon - out of the water.

They were amazing. They knew exactly what my husband was looking for when we asked. So service gets a 10 from me the young Lady that assisted us I cant remember her name but if I did I would totally give her a shout out. Our experience was really good and they just dont know how much we appreciated the help and knowledge that they had.

I’ve spent the better part of the last few weeks making several purchases at this Best Buy in Champaign and I couldn’t be any more pleased with the customer service. Michael, who has been there for eight years, helped me on at least two of the occasions. Let me tell you, Michael was a godsend. He’s tech savvy and didn’t rush me. He answered my questions and offered solutions. Michael, if you are reading this - tell your boss you need a raise. Thank you for your excellent customer service. I’m sure I’ll be back.

Our go to for any electronics! Great service!

Best customer service in the area! Thank you

Ive never been disappointed with electronics Ive purchased here. Ive bought pre-pay cell phones, games, TV, and recently a computer monitor. I trust them over any other store because of them having the Geek Squad to help me out.

I honestly dont know why they bother being a brick and mortar store, they cant keep inventory on the shelves. Have no idea when theyll have anything, but you can order it online, but hey its out of stock there too. Great place if you want to spend more than you would anywhere else.

It is a good and clean store. Sometimes its a bit of a wait to get help. Curbside pick-up is a great addition.

I came to the store a couple weeks ago to buy a Nintendo Switch and Pokemon Snap because it had just came out and Juan was such a great help. There had been no Switches left on the floor so he was able to get me the last one they had that was not the display. I was so happy he was able to help me out since this was the 4th store I had been to that day. Best Buy, give this man a raise! Hes earned it. Again, thank you Juan for helping me find a hard to get item.

Did not have a good experience with Mykie at Geek Squad. The entire time he made me feel like the issue was my fault without listening to me. He proceeded to act like there was a drop of water on my computer when there was nothing, and continuously wiped it. It did not seem like he wanted to help at all. I showed the issue to him and he stated that he “couldn’t see anything happening”. Do not recommend, just go somewhere else.

I went in to get a new Macbook, the people were great, however, I’d ask the same question to 2/3 different people and get different answers, very confusing. I asked if I could use a mouse with an iPad, one person said no, another said yes. Same with whether or not I would receive any cash for trading in my current laptop.

Good product. No comment about the counter staff. Greeter was fine. No wait. Average

The information I received was very helpful and useful.

My friend broke her apple product and sent it to this location to get it fixed. They told her it would take 2-3 days and it has now been 2 weeks. She has called them many times, but they have hung up on her twice now. Their customer service at this location in Champaign is atrocious and unprofessional. Do NOT go to this best buy if youre not buying a new product.

You guys must out source geek squad when I called to speak to an in store associates I got someone who didn’t know what he was doing, couldn’t speak English.. and wasn’t at your store .. never got emails on repair was finished and how much ..

Store is completely wheelchair accessible. I am in a wheelchair and I can get around this entire store without issue. The parking spaces sometimes can be a pain if people park on the cross lines. Unfortunately the business has to call the police to have anything done because the parking lot is considered private property of the business. Crazy!!

The workers know San Andreas better than their own store

Its your standard Best Buy. Convenient location and friendly staff. They had what I was looking for.

Kodiak Geek is very personable and knowledgeable..nice combination for a Techie! Really appreciated his services!

Found an inexpensive 24 TV to use as a second monitor. Its an Insignia. Never heard of the brand but for the less than $90, even with tax, I bought it and its working just fine for what I need it for.

Ended up accidentally sending the order to the wrong store. BUT, since it wasnt my order (I was accompanying a friend) I can safely say that at least the stores staff were completely professional and polite through the situation and the place was very clean and neat ^_^

Extremely informed staff and highly professional. Love this store

There was a fantastically helpful fellow named Tyran who helped me funny the television I needed.

Item said it was available in the store when we checked online but we couldnt find it in the store. We could only find one ice machine model in the store. The employee was too busy on their phone to assist or even acknowledge us.

Horrible experience. The only Best buy store that I havent been helped at all.

I came in to get an iphone, they said I couldnt buy it without a contract. They wont sell the phone unless i pay for their service.

The guy we were working with kept walking away to help other customers when he was working with us. We finally decided on a TV because we love Best Buy and thats the only reason we bought the TV there. If we were to buy a TV there based on the associate who was assisting us, we wouldnt have bought it there. This is the first time Ive ever been disappointed with the customer service weve received.

Great store. Clean and friendly

Best buy is the best technology store ever they have good products and also they have excellent employees.

Was not what I expected...Best Buy has gone down hill. Amazon must be taking their buisness bc they hardly have anything in their store. I was disappointed. No one ever asked me if I needed help finding anything. Roamed around looking for certain items that were no where to be found.

Staff not very knowledgeable with new phones and dont seem to be to willing to help even when I was pre ordering 2 galaxy fold 3 phones I usually always come here and I have probably spent about 7k in the past 3 years on phones but idk after this last visit I might take my business elswhere

Eh, best buy is best buy. Cant really complain

Had a very hard time installing a driver for the wireless device I bought, but the experience itself in store was absolutely fine. I think I blame the manufacturer for the problem, not the staff or store if Best Buy

Loads of guys to help out, always find a solution how to get stuff. Had to return an item was easy. Always guide properly. Wont force you to buy n always give right Advice.

Their shelves were so bare! They had nothing I needed.

Doing GEEK Squad repairs. BB is not meeting their deadlines.

I usually go directly to my phone carrier to upgrade my phone and have not had the best experience. Decided to try best buy and had a wonderful experience! They were very knowledgeable and found me the perfect phone for what I need and it was $200 below my budget! They transferred everything from my old phone to my new phone seamlessly and I was out the door in under an hour from start to finish.

I love their parking lot sometimes I got the first spot so and its always so convenient

Went in to replace something that we had bought the replacement coverage on. They made it super easy and quick!

They were very helpful to help me find a small chest freezer.

They tried to sell me a Laptop without a charger, and when I complained they said “well, if you need a charger you have to pay a $70 in addition, take it or leave it.”

Not impressed. Anymore Best Buy is the last place to look for movies and electronics. They sell computer hard drives but lack the data cables to go with their hard drives... really guys.

Stock radio in my car went out. Scheduled an appointment to have geek squad install a different radio. Everything went well, and works great. Only a couple things that could have been better.

Not a single person offered to help and the only clerks we saw were visiting with each other and ignoring us.

BAD EXPERIENCE!I went here to return switch games I bought online. A lady said the opened games can’t be return. I know she was wrong because I have read policy online, and I am disappointed no matter why she said this. If she is not aware of this policy, then she shouldn’t work at the customer service desk. If she knows return is allowed, why she refused to help me and told me it’s not possible?I didn’t argue because I know there is UPS option and even if I argue she might insist on not allowing return. Before going to UPS, I chat with the agent on Best Buy online. I am regret that I didn’t do this in the store and show this to that lady. I wish I know her name and I can report to her manager. They probably need more training on the customer service I guess.

Not so swell, great tech. Personnel, HELP restart my phone, and got phone emblem, out obscurity folder ! However, deferrences, numerous, dept. Referrals~Discourage me to buy big~ñbank card. Sales limited info.~PRicey. Then Who PUFFED that smell, at check out, Im ALLergic, but people were helpful.

Costumer Service on Car Installation is a DEFINITE 👎 I Wouldnt recommend it other than that its a great store to shop @

In and out very fast!

Great service and the young man that helped us was very knowledgeable abot the electronics we purchased! Thank you...

Always friendly, kind, and helpful staff.

I went to Best Buy after a horrible experience at Walmart trying to find headphone for my son. At Best Buy, one the store is way cleaner and two, the customer service was 5 star!! Logan spent almost an hour helping me find the perfect headphones for my sons needs. They have 3 sections of headphones and he went back and forth with until I was satisfied. His customer service was the best I have received in a very long time. Thank you Logan.

They are selling fire sticks and dont have the product in the store .The fire stick only saves you on a cable box. So you still have to for the cable and if you have all ready payied for it the fire stick is a waist of money.I will never shop at best buy.....

The Bloomington Best Buy screwed up my curbside order. The Champaign Best Buy fixed it. Kudos to the Champaign location, and a big fat raspberry to the Bloomington store for thinking it was a good idea to let a laptop computer be sold that had no power cord. So, an average of three stars. Five for Champaign, one for Bloomington.

Always a good place to shop

Had a few different questions, staff I interacted with were all very friendly. Answered my questions thoroughly and completely.

I went in to pick up a new phone I had ordered online and they were extremely helpful. The entire online pick up system had crashed, leaving them unable to find my order initially and were offered to help me get one off of their stock and cancel the other order. When the original order was found (as they were trying to cancel it) they voided out the new product without a second thought. They were extremely professional as they tried to complete my order even though the system was down, eventually needing to pull out a binder and complete it that way. They remained professional the whole time and it was a great experience despite the road bumps.

Step daughter bought an open box computer from bestbuy.com. The representative on the chat said that the computer would come with a clean windows operating system. The computer came with the retail image that wouldnt give us access to the admin account, and erased all changes with every restart. Customer service failed us online, over the phone, and at the store.

Good deals and acceptable prices for computers. Do not buy Geek Quad Service, it just charges you more money

If you want to buy something from Best Buy just do it yourself or do a curbside pick up. My item was slammed on the counter and now I have to do a return of a very scarce Item.

Whenever I come here they are always super helpful

5-stars for the curbside pickup! Was easy and fast. They were also very friendly. The text option helped make it easy. Be sure to click the link when you get it so you can select in-store or curbside pickup.

The service was fine but the salesperson said if I reactivated my account I would receive a 10 percent discount. When I received my bill, no discount. I called customer service to learn that it is NOT a 10 percent discount, it is a rebate type offer. In other words, I must purchase something else in the store in order to get my discount. I think that should have been explained-I think this practice is deceptive.

Activision has the most amazing display!

Amazing selection of stuff no hassle searching and great employees.

Good service with nice staff, and reasonable price.

People know what theyre doing. Easy in and out store.

By apt but not that bad

Had what I wanted and customer service was great.

Great service. Very helpful

So disappointed in how my husband was treated today when we went to pay. We came to this store to make a purchase when we went up to cashier to pay he was refused service because he was not wearing a mask. My husband has health issues that he physically cant wear anything over his mouth and nose. My daughter and myself wore mask. The cashier rudely said she would not service him. People should not judge others without knowing individual circumstances. What would have happened if I wasnt with him?? We live in the country far away from any Best Buy. Its infuriating and disappointing people are treating others like this. Best buy lost our business and I will make sure to spread word of how we were treated today.

Cant be bothered to answer the phone. Called numerous times over 2 different days. Now I have to go in the store and hope they have the product. Now Im forced to risk coming into contact with Covid. Thanks guys.👎

Easy to talk to someone, buy the down side, it hard to find help

I just bought my galaxy note 10+ from this place. First of all, Cody was incredibly helpful through the entire process. He was incredibly helpful, answered all my questioned, educated me and blew me away with his knowledge. He was very patient with me and walked me through all the steps. This phone, by the way, is incredible. The photos are just phenomenal,as you can clearly see. The stylus is responsive and I can pretty much do anything I want with this phone. Best buy has always been nothing but helpful and the prices are always unbeatable. Cody Likens is an incredible sales consultant, and goes above and beyond to make sure the customers needs are met. If his boss is reading this, Cody deserves a raise. And I mean that. I always get fantastic service at best buy but he is phenomenal. Keep up the great work!

My go to for hard drives and some basic cables. hit and miss expensive at times.

Very helpful n curious

I made a mistake and ordered an in store pickup and I called and they were able to change it to an outside pickup. They were super nice about it and quick to change things. My online reservation order was also quickly done within an hour even though it said it could take 4 hours.

The staff was great!

Their curbside pickup service is outstanding. Excellent costumer service. Good job!

The sales associate was very knowledgeable. She up saled and and was very nice. She is an asset to Best Buy. We will be coming back to get our microwave.

Dont expect them to have anything in stock. Might as well just use Amazon because theyll have to get it delivered and make you pick it up

Tried calling in for a Price Match. 45 minutes later. Still no answer. Tried doing it online, and they wanted me to start an account. Why

Fast friendly service and great prices. They have the best extended warranty plans too.

Very friendly and helpful in the installation department.

Friendly knowledgable floor clerks that always greet you well. They are always willing to share their knowledge.

Why pay for protection plan on my laptop to find out it wont cover cracked screen replacement,, smdh,, you just lost my business

Needed to learn a little more on computers

Greet you, show u the direction you need to go❤

Always come here for my advanced tech needs!

They dont have alot of items in store for purchase.

All the newest products and technology everything looked very nice

Love best buy

Took my phone into geek squad for a shattered screen, set up an appointment ahead of time. When my father in law and I arrive we’re turned away and laughed at because our appointment was never confirmed. Okay fine, we set up another one for two weeks later and show up on time. I can’t remember the guys name who helped us but he was already with someone before us, no biggy. He proceeds then to bounce between the two of us which is no problem. 15 minutes pass and we’re still trying to log into my phone through the computer (completely busted screen and won’t register touch screen being used). He then tells me that if it doesn’t work within the next 5 minutes we’d just have to leave without fixing my phone, even though the appointment time for the person before us indicated he had already been there for an hour or more. Finally get into my phone and get it fixed. But now I’ve had more problems than if I didn’t bring it in. My screen isn’t shattered anymore but it still doesn’t register when I’m touching it 60% of the time. I spend about 10 minutes trying to get my face id to even pull up now. I don’t know what they did but just replace your phone instead of bringing it here.

Traffic not so bad. Was in and out quickly.

I Love the curbside pickup!! Fast and efficient. Black Friday prices right now!! GO!!

This place has been a to-go for any need of electronic device. I have been a customer since 2011. Although I have not a lot of business going with this store, whenever I come, I feel satisfied.There was a time when I purchased a $800 desktop, it was a great deal and great value. I was just not having time to use it anymore, so I returned it after about a month since the purchase date. Surprisingly they still accepted the return. I guess it was a Thanksgiving - Christmas deal, but the fact that they allow a 1-month return is amazing.The staff is also helpful. I will not say all of them are, but overall they are.You will want to do a little research before coming here, they are good sale representatives, so they will sell you a lot.Also, use your critical thinking and ask why to whatever the sale person is trying to offer.

Friendly, helpful, great value, varieties.

Went in with a dead on arrival product they suggest I get a replacement they ordered me one that was out of stock and didn’t tell me after three and a half weeks I went in to see if it arrived and the told me it was still out of stock and I was out of luck so I requested a refund ( I wouldn’t of been mad if they told me it was out of stock when ordering it)

Mom got another Kindle