We called in today for assistance with upgrading our current unit to a larger unit. Mary answered the phone and was so DELIGHTFUL. Her service was greatly appreciated. Mary was patient with me while she covered unit sizes and pricing. It was refreshing to receive such wonderful customer service over the phone. Thank you Public Storage for providing great staff to assist us.

This was the first time using eRental and it went smooth to set the reservations. What made the experience a 5 star was the property manager, Mary. Mary called me and set a time for us to meet despite her having to judge two properties. She was on time… she showed me how to use the floor code, walked the unit with me and even assisted me with a change. The customer service made me feel at ease that I made the right choice to store my stuff at Public Storage.

Ms. Mary was extremely helpful over the phone an was the perfect help in person extremely grateful for people like her. 👍🏾

Horrible experience! I have my entire home stored here. Recently built a place in the mountains. When it was cube smart the hours were 10pm(close) so I come to get some of my belongings (expensive art) and a few other things. My art was in the hall..We were able to get the furniture down but could not get back up to retrieve the Art! They now close a hour earlier. (Did not know this)Called customer service and got nothing. They said the only way I could get in was to call the district manager. Did that! Here I am almost three weeks later. Nothing! No call from the DM or the manager.(which I left a voicemail on the office number as well) terrible customer service. As soon as I can get my belongings out I will. We had to leave the place in the mountains at 5:00am to rush down and get the art before anyone else went in the building. Being it’s a hour half away. SMH!

Property manager Mary has the best customer service. She is running between the two locations on savoy drive and is not missing a beat. She is very attentive and keeps her promises! Thank you gor providing the best customer service!

Facility has no carts, only one elevator works and the stairs are lock. The is rarely someone available during business hours. The most inconvenient storage facility that I have ever used.

I spoke with Mary she was excellent and made the move in process easy ! Thank you for the help !

Ms. Mary was absolutely amazing with helping us sort out getting the storage that would best suite our need! A million thanks to her!

I had I great experience Mary was very helpful and got me in quickly and easily.. highly recommend!

The move from cube smart to public storage has been a disaster. No one in the office. Elevators are regularly down so you cant get to your unit. Customer service lines are very long waits and then helpless. Lots of other people were mad as they showed up with truckloads and movers with no access to anything or anyone with information. Absolute disaster.

Mary was super helpful!! Patient and very nice!! I was in and out in less than 20 minutes!

Two stars for great customer service. They need more carts and if they can’t they should speak up when they see customer with carts who aren’t really using the cart. Went to drop off a few things and saw one of the two carts piled with things but not being utilized at all. Please put signs that say that if carts aren’t being actively used to please kindly let other customers use it. It’s selfish and inconsiderate and even though Anthony saw the cart he didn’t say anything. We are all stressed when we are moving but it’s so frustrating to see lack of etiquette. Other than that I like it

Everyone that worked there was very professional and demonstrated true courtesy. I really appreciate those characteristics in a company

Great service and staff! It is clean, efficient and just an overall great customer experience.

Customer service was always great and the employees kept me updated on any changes. The managers were friendly and diligent workers as well.

I have two units here and when I set up my first unit I had such nice, friendly service and the units are new and clean so I was very happy with my experience. Now that the units are filling up their staff has gotten very snippy and rude. I wish I could move both my units to another location. They continue to go up in price and I cannot wait until we are done with this facility.

The facility was clean and safe, my only complaint is it needed more carts than the two it apparently had, as people who need to move their things find the carts very important.

Mary is such a pleasure and help.

Good facilities, but never have enough carts for moving things. You will end up waiting around to use a cart at most times if the day.

This storage facility is clean, very safe, and reasonably priced. I recently went through an extremely traumatic burglary experience and was forced to move out of my apartment on short notice. Just as I was giving up on any type of humanity in people, I met the NICEST sales rep at Cubesmart Chamblee. Seriously, this guy was super kind, incredibly charismatic, knowledgeable, and just all around good at his job. This type of customer service is typically only found in upper upper management or ownership and should be recognized! 10/10 for superstar Anthony, thanks for making the storage process so easy and enjoyable!

The process seamless. I just dont like not having options on fees (insurance, lock, etc.)

I’ve had a storage unit here for about a year now, and can vouch for both the cleanliness and newness of this facility, as well as the customer service in the main office. A rep named India was the one who showed me all the units I was considering last year, and ended up renting me my specific unit. She couldn’t have been any more courteous, helpful and patient, and was just a breeze to work with. Once I no longer needed the unit 1 year later, Anthony was the one who helped me close out my account, and just like India, Anthony was super helpful, and just very personable to work with as well. The pros for this place is how clean and new it is, plus the customer services at the main office is top notch.

The staff were super nice, helpful and friendly.

Really nice clean facility! Floyd at the leasing office was friendly, helpful and professional! Renting a new unit was very fast and very easy, it took no time out of my busy day at all.

This was one of the best and most seamless customer service experiences I’ve had in a very long time. It was quick and easy. The location in Chamblee on Savoy Drive was simply amazing. India was so nice and professional. She knew her stuff and had answers to all of my questions. The GM, Anthony, was extremely kind and helpful too. Just all around a well run, respectful location. I never arrived to anything but well kept and clean. I will give my hard earned dollars to any business that delivers on their promises and representations. Every. Single. Time. Period.

Always Clean! The elevator was Always in good working order! Friendly, smooth customer service.

Tiwauana and Leah were the best customer service reps ever..great experience and great convo

Mgmt, Anthony was an awesome person to deal with and made everything very user friendly.

Great services. Professional and patient staff. I inquired several times about storage units and each time, or I should say no matter how many times, I never felt as though I was a bother. I would suggest this location to any one needing a storage facility.

I had a very pleasant experience reserving and confirming the rental space. The person checking me into was very knowledgeable of the space provided in the different size of storage units. The process was quick and easy. The facilities is very clean and well maintained.

Rented a unit at the Savoy Dr. location in Dunwoody for about a year. The staff was very friendly and helpful. Prices were reasonable, and the facility was clean and well maintained.

Latoya was great

The facility always had ample parking, clean, and temperature control was always working. The staff was always friendly and helpful. Security was great. All in all if I ever need a storage facility again I will definitely choose this location.

Anthony and staff and gracious and kind ALL THE TIME. We are notified of things we need to know in a timely manner and they are followed up on to be fixed as quickly as possible.

Very organized, convenient storage place!

Anthony, the GM was awesome. He goes above and beyond to accommodate you. Id give him 10 stars.

Both Jessica & Floyd are great!The facility is clean. There is ample garage covered parking spaces (great if you have to move on a raining day). I love that the elevators are secured by code. I would like to recommend having two more carts, if possible. I have seen that the carts become quickly occupied on busy days. Otherwise, I can tell that Jessica & Floyd are running this facility quite fine.

Everything is greatAll around

Jessica was very professional and assisting. She answered all my questions and calmed all concerns. I appreciate all the help in the new sign up at cube smart. Facility is very clean and well taken care of. And the security of the facility is outstanding. Makes me feel safe if I have to come at night hours. Thank you Jessica for all your help!!!

Close to home, easy access, secure, super friendly staff

I have received such great customer service form Cube Smart from the time I called for quote to actual visit. I was with Ms.Jessica Davis and she was awesome. She explained everything to me with great detail and help me with finding the perfect size storage area. This was my first time ever needing to have storage space, so this was an amazing experience. The facility was great, no trash, cameras and easy access for moving. I would recommend CubeSmart to everyone I know.

Everything was Great! And the staff very helpful

Very happy with the process of moving in. Charles was a great worker, he show us the in and outs of the building. They have very fabulous promo that beat all the other companies. We plan on using them for a very long time.

If I could do less than a one star I would. This place is a joke. I rented a storage unit and the next day I receive a nasty email regarding me throwing away my trash after I have unpacked a few boxes that I didnt need anymore from my storage. I only had the storage unit for one whole day?? Now they wanna fine me $150 for throwing away a few torn boxes I cant use anymore. And had the nerve to tell me to come pick up the boxes from the trash? Need I mind you the trash can outside was overflowed with trash inside on top and around the can? I will not rent from this place if I was anyone. They will be nice to you once youre getting the storage unit but once you pay its a wrap! Dont rent from these guys. I dont give a hoot what they think about me and quite frankly every one involved can kick rocks for the lack of better terms.

Great customer service! Storage area very clean and accessible.

The manager on duty was All around excellent. I always value great customer service and she exudes that exceptionally.

Clean and safe storage facility.

Covered parking. Handicap parking. Easy access. The agent on duty was named Anthony. Extremally nice and very kowledgable. Will tell everyone I know about Cube Smart. Very convenient to 285. Best prices around. So glad I found this location.

Convenient location and friendly Service

Outstanding customer service!! Friendly staff and a very clean facility! Has ample covered parking, plus restrooms, and water fountains on several floors. Reasonable rates. Would like a few more push carts and bit more lighting in the hallway. Otherwise great facility, in a good neighborhood! Jessica and the GM are always welcoming & very helpful.

Very cordial and professional.

Floyd has awesome customer service! In an era where customer service is a lost art, he fat exceeded my expectations. He got me signed up quickly and thoroughly explained everything to me. He is extremely knowledgeable about the company and the process. He was such a joy to work with.

Reserved a unit online because they had a first month free online special that was a great deal. Received a confirmation call and told them Id be there between 4 and 4:30 that day because I knew they closed at 6 but I had to get off work early to get there in time. Arrived at 4:15 to find a sign saying the manager wouldnt be back until 5. I refused to rent from someone who cant be bothered to make a courtesy call when they knew I was coming and they wouldnt be there. Went down the street to Public Storage and didnt get as nice a deal but the much better customer service was 100% worth it.

Anthony was absolutely wonderful and super helpful! Would recommend this place to anyone for their amazing customer service!

The facility is awesome. Brand new and very clean. I was able to procure a great unit that was perfect for my needs for a good price (for the area).Jessica Davis was a fantastic help and super friendly to all of my questions and concerns. A+

It was seamless. Everything I needed was already waiting on me.

Mr. Anthony Car, General Manager made my experience a pleasant one.

Rented a space today and Floyd was wonderful. I spoke with him on the phone prior to the visit and during both exchanges he was very helpful, professional, and courteous. It was an easy process and I’m impressed by the facility: new, clean, and feels very safe and secure.

Easy access, cleanliness, friendly and accommodating staff

Best storage facility we’ve ever used. Love the ample covered parking, air-conditioned building, and great office staff!

Really enjoyed Floyd’s service. Very fast and efficient. Was even nice enough to stay a little longer the day before thanksgiving to make sure I was able to get my storage situated.

Jessica was very informative and helpful. Superb customer service big smile very pleasant. I watched her even deal with others customers and she maintained the same perfessional manner with everyone.

Jessica was awesome!!! She was friendly and enthusiastic during my visit. I was very pleased with her great customer service. I will definitely refer others to this location!

Anthony was the man! He knew his stuff and was extremely helpful with everything.

First time getting a storage unit and couldn’t have been easier. Quanyse was really friendly and made the whole process really quick and easy. The building itself is also really nice. The units are easy to get to because you put the code in the elevator instead of having to go through a gate. The other guy working that day (can’t remember his name) was really nice too. They both made it comfortable which was nice because I didn’t know what to expect going in.

Excellent customer service. India made our moving process so much easier! Thanks, India!

The new GM Anthony Carr was awesome. He helped me find a new unit and was very personable.

Clean easy to move into . Lot of carts to move your stuff . I would recommend this place .

Our cube manager Jessica made our experience as new customers very enjoyable. She was fully knowledgeable about all procedures and explained everything thoroughly. Were glad we picked cubesmart

Great place to story stuff! Covered unloading zone and GREAT STAFF!

Rent and late fees too much. Ok for short term use

Very clean place! Jessica Davis was very helpful with helping me find the right unit. The process was very easy and went smoothly! Thanks again!

Great service and very clean and professional environment. Rosemary was very knowledgeable and great with explaining everything in detail. Thank you!

Went here with someone else who had a unit. Very clean place. The climate controlled inside storage facility works great, especially if you need extra space. The staff here was very helpful.

Fast, inexpensive, and knowledgeable service great spot as well.

Terrible place! I was robbed two months after renting there.Wasnt handled professionally to say the least.

Clean, well maintained and the units were a good temperature. A great storage experience, all around.

The staff was very friendly and knowledgeable. Jessica guided me in the right direction. The facility seems to be very secure. Well lit. Clean

Rosemary helped us a few days ago. She was very helpful and informative. Very kind and fun to have worked with. Thank you!

All staff was professional at all times.

Quanyse was very friendly, helping me reserve and claim a unit on the same day. The halls are clean, my unit was clean when I started filling it, and there are multiple elevators so its easier to find one close to your storage unit. There is ample parking for customers and for carpooling, but navigating the parking lot can be a little claustrophobic with a large moving truck.Overall, so far, so good!

Floyd was great! appreciate the location and ease of the transaction. thanks again!

Very nice storage place. Built within the last couple of years so its pretty clean and the staff is very nice.

Floyd provided excellent customer service and a friendly demeanor! The facility is very clean and I’m happy to leave my things here.

Quite the racket of hidden insurance fee when you sign up. Good secure location though

Great owners/staff. Close to everything. Cant beat the price for the quality. My stuff is happy here!

India was great and made the process very easy.

I ended up here after a TERRIBLE interaction with Public Storage on Clairmont Rd.I reserved my unit online and the store manager Jessica called me to see if I had any questions before I even closed the page on my phone. Once I got there Jessica met me at the door and took me to my unit while giving me a detailed explanation of the facility at the same time. Once we returned she explained my rental agreement and payment options thoroughly and even offered me a bottle of water.CubeSmart is a tad more expensive than Public Storage, but if you value customer service and feeling like youre valued by a company then this is the place for you. The facilities are clean and safe with surveillance, doesnt have the typical mold smell of most storage places. I appreciate them and CubeSmart will now be my storage vendor no matter where in the world I may be. Great job guys, keep setting the standard. :)

Its awesome the staff is very great and friendly especially (Jessica) mngt!

Nice, new facility. Easy loading. Very helpful staff.

Called ahead about an hour before the movers were arriving and Quanyse was so accommodating. She even delayed her lunch hour to help me out. Great service and also it’s a brand new facility!!

Staff is always very friendly & helpful. They have carts on-site & even bathrooms & a water fountain!

Charles Floyd was a big help and helped move me in quickly and without any problems

Everything, service cleanliness etc

Customer Service was great. Floyd assisted me and I promised him Id do this survey and I did it!

Perfect experience clean and easy

I had a good experience getting a storage room at this location. The manager Charles was very helpful and informative.

Rosemary was a really awesome manager and made our transition into the unit really easy and seamless! Go to her for all of your storage needs!

Great that loading and unloading is totally covered and out of Atlanta’s weird weather. Brand new facility in Dunwoody without having to deal with Perimeter mall and office traffic is great plus.

The guy was great in touring