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Modern Service
158 E Chatham St, Cary, NC 27511, United States
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Modern Service
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Im
Review №1

Ive driven the same car for 20 years and I love it dearly. My father has taken care of it for most of my life but the time for me to start being responsible for it eventually came. Trying to find a good mechanic is a nerve-wracking ordeal with all the horror stories about getting taken advantage of and milked for money. Modern Service has great reviews so I decided to give them a try and I am so happy I did. Their prices are incredibly fair, they have always helped me find the most cost efficient way while still giving quality service, and they always take the time to check up on my car when needed no matter how busy they are. Theyve have taken good care of my little car (and my husbands jeep) for the past couple of years and I am continually grateful to them, as well as happy to have a relationship with a team of mechanics I can trust.

Jo
Review №2

Ive been meaning to write for a while. Just dropped off my vehicle again and google prompted me to write.First off theyre honest. The work is quality. Folks that work there super cool. Modern was referred to me by a friend and Im so glad they did.

CJ
Review №3

Great guys! Fair prices and never trying to upsell on something you dont need. Theyve handled all my cars for the past 3 years and I dont go anywhere else.

De
Review №4

I went to the shop just yesterday thinking Id found a new mechanic. David listened to my needs and concerns about my VW TDI .... Im sure that he would have done the work, but he guided me to a specialist that would be more efficient with this and therefore less costly. It was so very refreshing to deal with a good soul. I immediately took his lead and believe that its important for others to hear that Modern Service has my vote should I ever need their help. As a professional sailor, Ive had my head in many engine compartments and have an intuitive sense about Davids knowledge. Thank you for reaffirming my faith in the existence of good people.

Al
Review №5

I have used Modern Service for over 30 years and continues to be #1 in my book!

Er
Review №6

Honest. Prompt. Friendly. Fair. Definitely give these guys a shot! Best that Ive worked with in the area, and definitely where all my vehicles will go when I need something.

La
Review №7

This is a long standing buisness full of a great group of guys. Their mechanical knowledge and speed of repairs made my visit a great experience. The owner David has been involved in the shop since he graduated mechanic school many years ago. They fixed my problem swiftly and well. Friendly knowledgeable staff. Good location. Affordable fair pricing!!Its also comforting to know the job was done right!!

Ch
Review №8

I worked in automotive/dealerships half my adult life, and these guys are as honest and knowledgeable as you will find out there. They are the only ones I take my vehicles to when I cant fix something.

Ni
Review №9

If you have an auto, and that auto has an issue, these guys find the issue, and fix the issue, all at an affordable rate.

Sk
Review №10

This place is the SH*#! Great place. Fixed sameday. Great folks

Ed
Review №11

Great service. Had an oil pressure issue another place could not figure out and they nailed it on the first attempt.

Ra
Review №12

Fantastic shop. Super helpful and knowledgeable. Very fair pricing.

Be
Review №13

3 generations of car owners in the family have trusted Modern Service. Their professionalism and knowledge are only surpassed by their trustworthiness. We don’t go anywhere else!

Ja
Review №14

This is one of the first times Ive taken a car to a mechanic, and Ive got to say they did a terrific job; they kept me in the loop every step of the way, were very knowledgable and happy to supply any additional information when I asked for it, got it done quickly, and at a very reasonable price. They were even willing to work with my schedule and helped me pick up the car after-hours since I couldnt get a ride there during business hours. If I ever need work done again, Ill know who to go to.

Ha
Review №15

Quick, honest service. Very fair prices! We take all of our cars here regularly and always leave satisfied.

La
Review №16

Its hard for a woman to find a mechanic who has common sense. Modern Service does. They dont attempt to fix what isnt broken.What stood out most was the mechanic saying, You drive it more than I do so you know when it sounds different. Duh! He was right.Treated w courtesy and intelligence. Ive found my mechanic!

Ch
Review №17

Very happy with their service. Quick, reliable and honest.

Jo
Review №18

Awesome shop. These guys are straight shooters and dont have ridiculous diagnostic fees like every other shop weve dealt with in the area. Were glad to have found them, and expect to return whenever we have a need for maintenance or repairs.

D.
Review №19

Great place to get your vehicle maintenance or repairs completed!! Great customer service and communication with the customer about what is wrong and the status of your vehicle!!

Da
Review №20

Great service, very honest. Not gonna screw you out of your money. I went in because of a noise in my car, they werent 100% sure what it was but had an idea, however they didnt think it was necessary to repair at the time. When I left the lot, the noise was gone and hasnt come back since. They could have easily replaced what they THOUGHT was wrong, but instead they checked everything else and said my car was safe to drive. Theyve earned another customer in me for sure.

Jo
Review №21

Every experience that I have had here has been great. They have always been honest, friendly, and very helpful.Full disclosure, I have a friend who works here.

Al
Review №22

Modern Service took care of me. I called on Monday. Was scheduled to come bring my vehicle on Tuesday. They diagnosed and updated me after 2 hours of leaving the vehicle with them. I got the vehicle back by 5pm Tuesday evening. The vehicle runs fine! I highly recommend them!

Br
Review №23

Great service and very flexible with needing two cars inspected at the same time.

an
Review №24

The best auto maintenance guys in the business! Excellent group, always friendly and very knowledgeable!

Pa
Review №25

The synthetic oil change was on the pricier side - $75.00 for the job, including topping off fluids and checking air pressure. The service was on time and everyone there was very helpful.

Al
Review №26

Honest shop, a rarity. Keep up the great work guys!

Ki
Review №27

This place is great! We moved about an hour away and still make the trek back to use them for any of our car needs. They always have the best price compared to other shops we get quotes from and they do the job well.

Da
Review №28

Love these guys! They are great and can usually get me out the same day even for some major repairs, Fair pricing. Wayne has been great to deal with and they can diagnose quickly and accurately. I would highly recommend them to anyone

Je
Review №29

Best place to go to repairs in the state, honest and pleasant

Gh
Review №30

TRUSTWORTHY. Had issue with transmission shifting. David, at Modern Service, identified that Ford has an extended warranty for this issue.They found solution for me and didn’t charge me anything. I am a loyal customer now.

Jo
Review №31

I would give Modern Service 6 stars if I could. They stand out in a crowded field. Sure, they might not have the fancy centers like some shops. But lets face it, we want good service at a reasonable price - not a fancy place to wait!Weve brought our cars to Modern Service for well over 20 years. Thats a lot of miles and a some repair work. I can tell you that in all those years, weve never been disappointed in the quality or value of the service we receive.And Modern Service stands behind their work. We had a car that needed to have the master cylinder replaced (it was a fault in that model year). They replaced it .. only to have it go out within a month .. which they replaced at their cost!! They stand behind their work.Yes, I highly recommend Modern Service .. Take your car there. Your car and wallet will thank you.

Sh
Review №32

My family has been coming here for MANY years. Always good work and the staff is great! Its nice being able to trust the folks working on your vehicle. No doubt that well continue to come back!

Ja
Review №33

I have been going to Modern for years, and they always get my cars back on the road and for a reasonable price. I highly recommend them.

Mi
Review №34

I had a wonderful experience at modern service. The stuff was really attentive, especially the guy named David. He was very helpful. They had my car ready in no time and i think their prices are fair and affordable.

Ja
Review №35

Modern Service is one of the best shops Ive ever dealt with, and that means a lot.I have worked in the auto industry for many years and have gotten to know 50+ shops very well. I know how mechanics can take advantage of people because Ive seen it firsthand. The folks at Modern Service are as honest as it gets.The backstory:I replaced the front brakes on my truck. The rear brakes were too much for me, though. I took it to Modern Service and asked them to replace one part on one side of the rear brakes. Once disassembled, however, they found that much more was in need of repair. They were willing to show me (and again, I know what Im looking at) and I could tell that it was much worse that I thought. The price went up from my original quote, but it was absolutely fair for the work being done.They also kept me aware of the progress and any hiccups along the way.Modern Service is one of the most honest and fair auto repair shops that I have ever done business with.

Je
Review №36

These guys are honest, professional, and reasonable on price. They tell it like it is and don’t try to up-sell. If something isn’t needed right away, they’ll tell you to keep it in mind for later. They are thorough when diagnosing and do great work from simple oil changes to more extensive repairs.

Pi
Review №37

We moved to the Raleigh area in 2005 and a neighbor recommended Modern Service and we have been completely satisfied for thirteen years. Weve now had to move to northern Virginia and hope to find a repair shop as honest as and friendly as these guys. Thank you Modern Service.

Qu
Review №38

My car broke down on the way to Raleigh from Charlotte and Modern came highly recommended by a coworker. I got my car towed there and their bays were all filled up which is a great sign but not so much when youre hoping that you can get your car back before having to drive back to Charlotte.I got a call letting me know what was wrong and that they werent sure if they could get the parts as there was a delay in deliveries that day. I know...youre wondering if I had to stay the night or rent a car... I had to do neither of those things! An hour or two after I got the initial call, I received another call stating my car would be ready for pick up. This place does a bang up job and are very reasonably priced. No upselling or BS.Cant say enough great things... This will be the best repair experience youll ever have. 👍👍👍

Th
Review №39

I have been taking all of my vehicles to these guys for years for all kinds of service. Wayne, David, and the entire staff at Modern, are honest and knowledgeable. Try the rest, then go to THE BEST!!!

Ra
Review №40

Every one in Modern Service are fantastic, having the highest level of honesty and integrity. Im genuinely amazed at Modern Services customer service and dedication. GREAT Auto repairing place in Cary.

Review №41

Everyone here is very nice and professional. Will in particular is very knowledgeable and always explains the things he fixes (which is great for someone like me who knows very little about cars). I would definitely recommend this shop.

Ma
Review №42

Great service and great staff. They were able to handle an emergency situation and have it diagnosed and repaired quickly.

Ma
Review №43

These guys are the best!! They fixed my jeep and had me on the road again in no time at a very reasonable price. Great job!

Ha
Review №44

Very honest and highly recommended place if youre around Cary, NC. I saved at least around $1000 with their honest suggestion. Theyre very reliable and will upfront say whether its worthy to go ahead and do the repairs. I had drove from Tennessee till here to meet my family. I had some issues with my steering and had it diagnosed from a different mechanic which is a franchise(Mr. Tire) who suggested me with a repairs worth more than a $1000 I was a little skeptical about the repairs as I am a mechanical engineer and automobile enthusiast too. Also the Mr. Tire guy was forcing me to get the car fixed immediately. I also fix minor repairs by myself at times as it interests me and saves some bucks from my pocket as a student savings means a lot to me. So I wanted to get it checked from some local mechanic before I go ahead with the repairs thats when I came across modern service. Mr. David here was honest with the fact that old cars are not worth fixing spending over a $1000 and could manage until I drive back home and rather get it fixed there so I can get full benefits of warranty on my repairs. I recommended this place to my family too. I really appreciate their honesty.

Bo
Review №45

The staff at Modern Service does great work. I have complete confidence that they will find out what is wrong with the car and give me the best price to fix. It is comforting to find an independent mechanic that will be honest and earn your trust. Location in downtown Cary is convenient for drop off in the morning and pickup in the evening.

Jo
Review №46

Great shop and great staff. We were visiting the area from out of town and had car trouble. The guys at Modern Service diagnosed the problem and gave an honest opinion that we should have it looked at back in our hometown. Didnt charge us for the diagnosis!! Rare to find an honest person that wont charge you for everything they can theses days!!!

De
Review №47

They Fix my Work Truck (all the time lol) If I ever decide to let a shop touch a personal vehicle of mine this the ONLY place I would TRUST to bring it too

Be
Review №48

Great mechanics, fixed a problem that another shop couldnt. Kept me updated while working on my car. Very professional and knowledgeable, great pricing as well.

Al
Review №49

These guys are the best! I trust no other mechanic and will always go to them for all my vehicles in the future! Ask for Wayne! He will never let you down!

Ch
Review №50

I followed two mechanics when the left another shop in Cary then moved here. I always trust them to do good work and theyve never ripped me off. If I can get a better deal somewhere else, theyll tell me.Theyre good people, and have always answered any car questions

Pa
Review №51

Honest hardworking mechs.So pleased to find integrity.I will support this business and have told everyone I know.

Be
Review №52

My family and I have been taking our vehicles here for years and have always been extremely pleased with the service, professionalism, and friendliness present at modern service. As a young driver, I have never felt mislead or taken advantage of. The team there will even tell you if a different establishment would be able to do the repair for cheaper, truly speaking to the fact that Modern Service always has their customers best interests in mind. Modern service is a true gem in an overcrowded field where most establishments care more about profits rather than customer satisfaction. I recommend them to all my friends and to you as well!

Kr
Review №53

Excellent work! I would recommend Modern Services to everyone. I drive an hour just to bring my car to Modern to get worked on. These men are honest and trustworthy.

Si
Review №54

Great people they saved me money I will recommend them to everyone.

Ph
Review №55

This shop is great! Ive lived in the area for a long time and I wish I had gone here sooner. I had an issue where the Hendrick service department over pressurized by compressor when they were servicing it and was telling me I needed to get a new compressor. The crew at Modern Service found and fixed the issue right away and for less than 1/10th the cost of a new compressor. Thanks!

Ma
Review №56

These guys are great, the reviews are true. I brought them my 1994 YJ jeep wrangler, it has been through several owners and over 185,000 miles. They were true and honest on all of it. If it was broken, they let me know and gave me an option to fix it, if it wasnt as bad as I thought it was, they would tell me it was ok. Legit, honest mechanics. Im telling you - these guys are a rare find.

He
Review №57

Friendly staff. Reasonable prices.

Ro
Review №58

Patrick and the Modern Service team went above and beyond to figure out what was going wrong with my van. Me being overly stressed of the unknown, they gave me peace of mind that all would be ok and they would be able to resolve the issue... and they did! I would highly recommend Patrick’s diagnostic skills the quality service at Modern Service.

Ra
Review №59

I wouldnt take my cars anywhere else. Knowledgeable mechanics. Great service. Communicate the situation to you and verify their work is done and correct.

E
Review №60

Update: I went in recently about an ignition coil malfunction. The guys were fast, friendly, and took care of the problem. The price was great too.Previous post: Oil change, calipers, and air filter. Reasonably priced. Quick turn around. Overall a good experience.

Te
Review №61

Do great work as well as being great customer service!

br
Review №62

Great shop with very knowledgable mechanics. Fair prices, honest people and fast service.

Na
Review №63

The owner a wonderful guy, down to earth and very kind. He gave me upfront the cost of repair. I recommend this place to take care of all your car needs. People like him make America a beautiful place.

Ra
Review №64

I highly recommend! Super friendly staff, timely service, generally fantastic all around!

Mi
Review №65

Fact filled and direct assessment of the work needed and a legitimate quote. No phone calls 3 hours into the repairs to say OH By The Way...Have been a customer since 2012 and have friends with longer history. Great place, great people. You might get a cheaper price somewhere, if there are no add on phone calls, but you will not get better service.

Er
Review №66

I have a small business (busy and all over the place driving) and two small kids. I called them because I was at a place right across the street at about 5 pm when I discovered that I had a flat tire. They brought me in and fixed my flat in about 5 minutes! They were a) Open b) friendly and c) fast even though there were plenty of cars in the shop. I’m not sure what my day would’ve been like tomorrow, since I take the kids to daycare at 8 am, without them but it would’ve been ugly. I will absolutely bring them any problem I have with my cats in the future!

Vi
Review №67

Great business and people - honest, to the point and do a great job. Highly recommend.

Cy
Review №68

I was not a customer and I called to see if they could check my brakes. They worked me in and were honest, efficient, and courteous. They just gained a new customer!

Ka
Review №69

My 2007 Sienna was smelling unbearably of burnt oil. It seemed that there was a leak, oil drops were landing on something hot and the smoke was entering through the heater vents. Took it to Modern because of the great reviews - they diagnosed the problem and said it would cost $1200+. As old as the car is, I hesitated a great deal before finally deciding to give it a shot. When they fixed it, it cost me only ~ $300 because they realized they didnt need the expensive part. Such integrity is rare. My only regret is that I didnt find these folks earlier. Thank you, Mr. Wayne and Mr. Will.

Ed
Review №70

These are amazing people. They are always honest with their analyses of the car, they never try to sell you more than you need, and theyll do everything they can to help you as cheaply as possible.

ca
Review №71

Taking my vehicles there for more than 15 years. Trustworthy, good people!

J.
Review №72

They helped me out when I was in college and money was tight, and continue to provide good, honest services. Ive tried other places and they pale in comparison. Modern Service is where its at!

Ma
Review №73

Great service, friendly and informative. Fast work very reasonable

Va
Review №74

Great people, great service. Had me back on the road in no time. Best shop Ive been to in NC.

Ch
Review №75

We have been loyal and very pleased customers of Modern Service both personally and for our business for well over 25 years. They are honest, dependable, very easy to work with, and just a great group of guys!

Ed
Review №76

Great mechanics and at a reasonable price!

Ja
Review №77

Timely repal ements

ud
Review №78

It was great experience, David was very helpful in explaining the issue and solution . Most trusted auto repair shop . Would highly recommend. Thanks David

An
Review №79

Transparent pricing and genuine service staff.

Co
Review №80

Honest, straight forward about whats up.

Av
Review №81

These guys just saved me hundreds of dollars off of what a local dealer wanted to do. The tech educated both me and my wife on the work they were doing and we were extremely pleased.

C
Review №82

I am a t12 paraplegic and I know a lot about cars.Tommy the owner of Apex Auto services recommended I come see David because he did not have the PC to check my transmission. Tommy said he went to school with Marshall the previous owner and I told him he worked on my 1990 lumina years ago. Tommy knows his buissnes but he said Marshall was better! WELL LET ME TELL YOU ABOUT DAVID!!I made an appointment with David who bought out the shop, from Marshalls wife after his way too early death. David is just as good, if not better. He and his Guys are awsome!! David and I rode probably 6 to 7 miles in my van, with the PC hooked up. My transmission was downshifting hard, on a rebuilt one from Autozone. ( Not installed by Tommy or David. )I had to get my oil changed on the transmission to stop the hard downshift. I was more than happy to have these guys do my work! Why- David reset the PC for free the first time EVEN THOUGH IT DID NOT WORK! David I am very sorry for the long overdue review, and I hope it is OK! It is Sunday June the 17th, and my Van is headed your way on a Roll Back!Chris

Pe
Review №83

Great place to get your AMSOIL Oil change.

12
Review №84

This a very good shop. My 1998 firebird used to break down almost monthly (not even kidding) and each time modern would figure it out and fix what needed to be fixed. They dont try to lie & upsell to you things you do not need; they do whats need to be done, but of course if they see something that actually needs to be fixed theyll tell you. Their labor rate is expensive (around $95/hr iirc) but other shops are about the same. I wouldnt take my car anywhere else. Modern will not disappoint, they truly stand behind their work.

Th
Review №85

These guys have been doing work on my familys vehicles for years! Very honest, great work, and fair prices!

Sh
Review №86

I found this a very nice family owned business,,Very professional & service satisfactory.

Jo
Review №87

Good honest people with the right equipment to do the job and diagnose the issue. Great guys to know.

Re
Review №88

Excellent customer service!

Ro
Review №89

Good mechanics, good service.

mi
Review №90

Old establishment. Really know their business and friendly.

Ja
Review №91

Friendly fair service.

E
Review №92

Great auto work

M
Review №93

Super friendly!

Ja
Review №94

Pleasure to do biz with.

An
Review №95

Great service!

Ho
Review №96

Honestly and friendly.

Ch
Review №97

Friendly, Concise, and efficient

go
Review №98

Awesome

Ph
Review №99

Super service and honest!!!!!!

Information
8 Photos
99 Comments
5 Rating
  • Address:158 E Chatham St, Cary, NC 27511, United States
  • Site:http://modernservicecary.com/
  • Phone:+1 919-467-1214
Categories
  • Auto repair shop
Working hours
  • Monday:7:30AM–5:30PM
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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