For the past 4 years I have been an Alfa Romeo 4C owner and I love my car. Unfortunately, the car came with a set of defects and has spent a lot of time in the shop. The customer service I have received from Johnson Alfa Romeo is second to none. I recommend this dealership to anyone seeking service for their car. I am glad that they are passionate about their customers as we are with our cars. I rate them an A+ and will continue to be a returning customer. The person that helped me the most was Cory, his professionalism should be model at other dealerships.

A great service experience. Cory and his team are a welcome change from the typical dealer service routine. All of my concerns were addressed and communication was stellar. Cory has set the bar on what costumer service should be and I have the utmost confidence when I bring my car to them. In short, it makes me want to buy another Alfa.Even if Johnson Alfa Romeo is out of your way it is worth the extra effort for this level of professionalism.

I had the best experience at Johnson Alfa Romeo of Cary. It was a pleasure to work with Taryn and Chris. They were able to answer all my questions and give me multiple options that work for me. Picked up a Giulia and couldn’t be more excited. I will definitely be back!

Johnson Alfa Romeo provides top notch service as well as fantastic customer service. Would highly recommend taking your Alfa Romeo or Maserati to this specific dealer. 10/10

I had the “service engine” light come on in my Giulia. I called in and scheduled a service in a couple of days time. I was nervous going into the dealership because of COVID so they picked up my car from my house. The service was completed in a couple of hours and my car was dropped off late afternoon. I am really pleased and satisfied with the service.

Corey goes above and beyond to make sure everything is well taken care of! I went in for some warranty issues from my giulia and no I didnt buy my car there but he definitely made me feel at home and got all my concerns address and repaired! Please if you go ask for Corey! You wont be disappointed.

One of the finest car buying experiences we have been a part of. Ms. Taryn Mariano and staff endured they all they could to ensure we had the right Alfa Romeo at a price that was in line with our financial goals. Thank you all!

Best car buying experience Ive ever had, hands down. Negotiating was upfront and fair with no games. Spencer was extremely professional, and so was the business manager Vince.If you want a break from haggling dealers and the common BMW 3 series and Mercedes C classes all over the roads, head here and get a Giulia.

James was amazing, patient and knowledgeable. David, the sales manager, was very friendly and welcoming. Vincent was personable and explained all warranty and paperwork very clearly and answered all questions. Friendliest car dealership I have ever been to. Will definitely be back for our next car!

Great service! Used Alfa Roadside Assistance to tow vehicle in. Folks at Johnson followed up with me on getting car into the shop and they had a loaner arranged when I arrived so I was on my way quickly. Kept me informed on service needs and my (clean!) car was ready to go when I arrived for pick up. Staff couldn’t be more pleasant to work with!

Hands down the best service I have ever experienced in my 35+years owning a vehicle.Everyone there from Sales & especially Service was caring, helpful and very responsive to my needs during the purchase and subsequent service requirements.

Ive owned a number of cars over the years and have visited several dealerships in 3 states. Cory at the Johnsons Alfa Romeo dealership is by far the best. He is professional, knowledgeable, helpful, and always goes the extra mile to ensure customer satisfaction. I had a brief chat with Katelyn and she is also very courteous and professional. They worked with my schedule and got me in and out. Highly suggest these guys for your Alfa service needs - I will be back for sure and hopefully for my next Alfa in the future as well! Thanks!

Corey and the team are all about customer service. I’ve owned BMW, Lexus, Audi, Honda, Mazda, Jeep, Ford, Chevy and Infiniti cars before and none of them come close to the level of customer service. BMW might be a close second but Alfa service has been nothing short of excellent in my year of ownership this far. I’ve only had to go to the dealer 3 times (2 software updates and an oil change) but it’s been so easy every time. Don’t have time to bring your car in? They will come get it for you and bring it back. Raining? No problem. Bring you car back later for free detail/wash. Need a loaner? No worries. They were even nice enough to top off my gas because the weather was too bad for a wash.

It was a pleasure working with Taryn Mariano and Christopher McIntosh. Both were very professional, friendly and accommodating to get a deal done. The buying experience was seamless from beginning to end.

Alpha Romeo of Cary did a phenomenal job making my recent transaction enjoyable . I was looking to transition out of my Audi A5 for a sporty SUV and the Stelvio seemed to be the perfect option. I worked with Taryn, and she brought the vehicle out to my home for a test drive. The car was incredible but I ultimately decide to go for the AWD version. Taryn was incredibly accommodating and professional. I highly recommend Alpha of Cary, and the Stelvio is a stunning Italian alternative to the German brands.

They offer extraordinary customer services. The best I’ve ever experienced. You can buy a car from anywhere but if you want a customer service experience like no other, then this is the place for you.

What was an unexpected and untimely vehicle emergency was calmed and eventually resolved by the kindness and professionalism of Cory Rader and the assistance of Katelyn and Spencer, who teamed up to deliver a Maserati loaner to me. Each of these staff members went beyond the call of duty to make my situation less stressful. From start to finish, they were the models of excellent customer service. Johnson Alfa Romeo and its customers are fortunate to have these team members!

What a difference several months makes. I wrote a great review based on my service 7 months ago. Fast forward to April 21st 2020. I made an appointment to have my oil changed, NC state inspection completed, problems with filling my car with gas, and a window relay replacement.I dropped the car off on Sunday evening for my Monday appointment. I received a call from a female employee that said my tires would need to be replaced at my next oil change which would be in 10k miles, and that someone would call me back about a quote. Mike called me back later in the day and said he was working on the quote and they were still working on my car. He called me back on Tuesday said they were still working on the car. Later in the day on Tuesday, he called with the quote for the tires and I said I wanted wait to replace the tires until the next oil change. I asked him about the gas and window problem he said he had no idea what I was referring to and there was no record of my prior appointment and what was done at my prior appointment. I asked for the bill total and the amount he quoted was very high for an oil change and inspection. He said they replaced the serpentine belt and cabin filter. I said I never was told or given an estimate for this work. He said he would follow up and see what was going on.After two hours passed and no return phone call, I called back and was told he had left for the day. I explained to the service advisor what Mike had told me earlier in the day and he said I would need to speak with Mr. Rick who was not there. I asked for Taryn and he said she was in the other building and he would have to walk over and find her. I asked him to do that he came back and said he would transfer me to her. The call went to voicemail and I left a message. I received no call back from Taryn. I decided to head to the shop to pick up my car.I found Taryn and told her what was going on. She said that Alfa has changed the timing as to when the belt needed to be replaced, which is now required at the second oil changed. I explained to her that when I researched the replacement timing it was incorrect the owner’s manual and the Alfa website state it needs to be replaced at 36k miles. I told her that I did not authorize this service and her response was “Well, we did it help you”. I explained to her that they violated the NC law section 15B. Again she said it was done for my benefit and Alfa requires it to be changed on the second oil change service. After speaking with her she said they would only charge me for the oil change and inspection and would call me the follow day with the total cost of the service. She never called back the following day with the total. I told her about the gas tank problems and window relays that were supposed to be replaced. She said the next time the gas is low bring the car in and tech would go with me when I fill it with gas. Taryn was very rude and nasty to me.I am extremely disappointed as to how I was treated by the entire staff at Johnson Alpha in Cary. I live in North Raleigh and drive specifically to the Cary location for their service center. I will be rethinking this drive and reconsider using the Alpha dealer closer to my home.From the moment we pulled into the dealership the service was outstanding. We brought both of our Alpha’s to have a software upgrade. Before we even got out of our cars, Cory was there to greet us. Cory answered all of our questions and kept us updated on how the upgrade was going. Both vehicles were hand washed and the interior cleaned. He was able to schedule the upgrades on a short notice and on our day off. Other dealerships could learn the true meaning of Customer service from Cory and his staff. We live close to another Alfa Romeo dealership, but we will have no problem driving 30 minutes to have all of our service done at Johnson Alfa Romeo.

An easy and straight forward car buying experience. Never felt pressured to buy something I did not want and did not have my time wasted playing typical car buying games. Mike was easy to work with and could answer all my questions.

Phenomenal sales team! No pressure environment, upfront, and fair pricing. Found the perfect car and I was in and out in 45 min. Best auto transaction I’ve ever had!

Just wanted to perform a regular maintenance on my alfa romeo, but was charged for $600+ with all the filter changes. It was not clear on exactly what they wanted to do with all the unwanted services. If I knew I had to pay this much I would have reconsidered my decision.

Great customer service and really good experience working with Christopher to find the Alfa for me. Appreciated the low pressure vibe and that they allowed me some space and fun time driving their cars.

I went to Johnson Alfa to have repair service for the V84/NHTSA 19V-551 Body Control Module recall notice and because I had a premature “Oil Change Needed” message on the dash display. They checked the oil and verified that it was fine and the recall fix was a simple software update. In and out in 35 minutes. They could not have been nicer.

Excellent, professional and courteous service is the norm at the service department at Johnson Alfa. Have been in a few times for SW updates, oil change and various services with my Giulia. Cory and Katelyn both do an excellent job of keeping you informed, arranging a loaner when needed and returning your car clean and in excellent condition. Highly recommend!

Professional and polite. Caitlyn and Cory took great care of me and my Alfa. Provided me with a nice Jaguar loaner vehicle until parts arrived. Even washed it and offered to deliver it. Top quality service!

Working with Johnson Alfa Romeo has been an amazing experience. Prompt and accommodating service. Cory and Katelyn are some of the best people I have ever worked with in my experience.

Had a good experience at the first service. All service requirements completed and the recall software update done. My complaint regards the latch lever the bonnet attended to well.What I was not happy about was no report provided on the wheel alignment and balancing although they said theyve rotated the tires. Till the car for detailing and wash, after asking me but I received the car back unwashed.

Great customer service and friendly staff.

Great experience ! Cory at sales is amazing, fast response and great service quality. I would recommend all day!

They were extremely nice from the service technician to the sales person and receptionist.

Very satisfied with my first visit. Cory and Katelyn exceeded my expectations in taking care of not just getting approval to replace the front tires but also to repair a wheel which was fairly scraped, and it turned out great!! In addition, while there the battery was checked and failed so it was replaced. I elected to pay for the other two tires and now I have a new set of four tires, brand new looking wheel and new battery and couldnt be happier. This experience is proof there is still service in a service department. Thank you!!

I have owned many cars and the customer service provided by Corey and Alfa Romeo of Cary is by far the best I have ever experienced.

I noticed I had a recall on my Giulia - called the dealership and Corey took great care of me. They worked with my schedule and got me in and out. Highly suggest these guys for your Alfa service needs - I will be back for sure and hopefully for my next Alfa in the future as well! Thanks a lot

I just leased a vehicle from Johnson Alfa Romeo of Cary. They were extremely easy to work with and did not give me the usual run around Ive come to expect from car dealerships. I would definitely purchase another vehicle of them.

Made my car buying experience about as easy as it could have been. I am very happy with the sales staff here and would highly recommend them, and as someone currently in Atlanta, they offered better pricing than the dealerships in my area.

Great customer service and everyone was very prompt with answering any questions that I had about my service plan.

This was the best experience I have ever had at a dealership. Everything from the greeting, to the loaner car with service, and believe it or not, they actually price service reasonably. Miles apart from most dealerships these day, this is certainly no stealership!Only place my Alfa will be serviced from here on out.Note to Corporate : My only gripe is that you all do not support any aftermarket parts. I certainly understand it, but that would make me exclusively by cars with you all for life, and I buy Alot of cars! 🤣Thanks for everything see you next time!!

Kohls and set up an appointment with very flexible with the time arrived on time as they said they would gave the information to me that they said they would picked up my car and brought it back at the times that they said they would all in all a great experience with great service

Caitlyn went above and beyond as usual. I dont lament taking my car in for service because of Cory and Caitlyn. They make a great team. James and Spencer were also helpful with my questions about the lease.

This was the most pleasant car purchase in my life, especially compared others I recently worked with getting the deal on this car. At Johnson Alfa Roemo at Cary, I did the same thing I did with other dealers, i.e. sending them email asking for the discount amount I wanted. Spencer came back with yes, we could do that discount. Done!! I did business with them. Also, every one there that I had to deal with on the purchase, Spencer and Vincent are very professional, very nice and accommodating. I highly recommend this dealer.Sak

First visit since purchase last year, scheduled maintenance. I’m very picky and normally do my own maintenance, I would certainly let Johnson Alfa service my car,, very pleased. See you again next year!

I brought my Giulia here for the 10K service and to look at a fuel gauge problem. The service adviser, Cory provided excellent customer service. The 10K service was no problem, but they had to order a part for the fuel gauge which took longer than it should have to arrive. This is not really an issue with the dealership, but with the Alfa Romeo parts supply. They did provide a loaner car but it was an enterprise car which was not of similar level of luxury. Cory was very apologetic for the hiccups and when the service was complete they delivered it to my home since I was out of town. All of this was covered under warranty. I will be using this dealership for future service.Update: 4/25/19I had another good experience with my 20K service. They provided a Giulia loaner car with minimal fuss. For the drop-off, I was in and out in under 10 minutes. They addressed all my concerns. Katelyn the service advisor was very friendly and kept me updated along the way. Pick-up was the next day and I was in and out quickly. Upgrading my rating to 5 stars.

Super friendly place and they work fast to get services done.Just love this place.

They are striving to be better than BMW and Mercedes. They might have already just done that...!

Great Experience and super easy process to purchase a car - thank you to the team of Alfa Cary

The staff went above and beyond to help me through me hardship with my car. They helped restore my faith in Alfa Romeo

Awesome service and super friendly staff... Will definitely recommend to others

Service manager Corey was very nice and easy to work with!

Courtesy of the staff is remarkable.

Very good service and really impressed with the same

Five stars as usual for this service department.

Excellent staff and overall experience.

Great car buying experience.

The service department at this location is awesome!

Great customer service!