user
Eyemart Express
4530 S Carson St Ste 11, Carson City, NV 89701, United States
Appearance
Eyemart Express
Comments
Di
Review №1

This place is amazing!! So friendly and efficient, too! I had to get some glasses because my puppy ate my other pair. The little brat! He’s lucky he’s so cute! HA! The price was right, as well. I thank them very much for making my life a bit easier!

Fr
Review №2

Huge affordable selection. My glasses were completely covered by my insurance and were ready in less than an hour. Excellent customer service. I would highly recommend.

Jo
Review №3

Everyone that works here is always happy an helpful. They are my go to place for me and my 4 children, when we need new glasses or frames replaced! The manager is very professional an is doing a fantastic job at this location!

Mi
Review №4

I visited the Carson City store. The Optometrist was delightful as were her helpers. Very quick and efficient, THAT I LIKE. The store clerks were helpful and friendly and I had my glasses within the hour. PERFECT! Will recommend to everyone.

Mi
Review №5

Great frames, lenes and people. Great combination. Oh yeah prices are great too. Oops 2 hrs for four pairs all in stock. My script has always been a challenge. They had it in stock.:-)

Ho
Review №6

First, I’m 100% a real person that isn’t affiliated or paid or anything else by eye mart express. I honestly don’t know how they stay in business. They had 4 people there to help customers when I walked in. That’s more than the whole front checkout of Walmart at 5pm. I got one pair through the VA prescription voucher and they are great. Then I seen a sign for 2 pairs for $38.71. Turns out it is a legit ad. They even gave me my military discount on those two pairs and a year warranty on the frames. If this wasn’t all good enough, they had them in the frames and fitted to me in 26 minutes. Still have the text saying they’re ready if anyone wants to see it. So I got 3 new pair of excellent looking glasses for $31 and some change. It was a very good day. I 1000% recommend this place to anyone getting glasses. Full disclosure, the VA did my eye exam. I don’t how much it costs to do one there or if they even do them at all. But they rock the glasses scene like I’ve never seen. Full pun intended. There’s also 4 full walls of frames to choose from. Has to be thousands of frames there.

Ja
Review №7

It is a great day in Carson City!!! Why? We have an Eyemart Express!!!I was able to get my glass, 2 pair of progressives, same day in less than 1:30 min.Sherri was professional and the other staff in good spirits.Thank you Eyemart!

K
Review №8

Good selection, friendly service, reasonable prices and my glasses (progressives with prism) were ready in about 2 hours. Would definitely recommend this place to anyone.

St
Review №9

I went in and was immediately greeted, found what I needed and had a really fun time chatting throughout the process with Amanda. I believe Amanda normally works at the Reno store but they were here helping this particular day.Thank you for the great service and the glasses are wonderful!

Pa
Review №10

Ok, so here I am 8 months later, wearing my glasses and I still have to close one eye to see what Im typing even with my glasses on! My eye exam initially lasted a few minutes which concerned me that my diagnosis was not taken seriously, and now that I am here, after wearing my glasses having a hard time giving a full review.... Yeah..... Not happy!!!!!

Ju
Review №11

Great place for all of your vision needs. Wonderful, friendly, knowledgeable and professional staff! They had a large variety of eyewear to choose from. My entire experience I rate 5 🌟🌟🌟🌟🌟! Thank you!

Je
Review №12

This place is awesome! Their customer service is excellent! They’ve done an excellent job taking care of me every time I get glasses here. I’ll be continuing to go here every year for my annual. The staff and management are superb!

Ju
Review №13

I was waited on promptly. The man who waited on me also helped me choose the right frames for my face and I appreciated that because I was alone.

Te
Review №14

Get my reading glasses and sunglasses done usually they can always do my reading glasses in an hour but my sunglasses take two hours because of a shape this time they had the glass in the store and I got my sunglasses done in an hour also it was amazing first time in ever I’ve always had to go back in two weeks and pick up my sunglasses

De
Review №15

I was very pleased with customer service when picking up my glasses. The staff was very well attentive and I walked out happy.Thank you!

Sa
Review №16

They were really helpful and I did not have any problems at all. Great experience.

Da
Review №17

Came into the store in desperate need of glasses, the staff was super friendly and environment was very clean and a huge assortment of glasses to choose from. Amanda assisted me at my time here and made my experience great. Received my glasses in under 25 minutes I was amazed, I will definitely be back for more glasses.

Je
Review №18

Best place in northern Nevada to purchase eyeglasses. Great selection of frames and most reasonable prices ever. Everyone is so friendly, professional, and caring....about me and my wallet. Rod was super helpful in assisting me.....hes a real keeper for the company, and they stand behind their products. I bought two pairs of glasses, and they were ready in 30 minutes. I have never been able to beat that. Thanks EYEMART EXPRESS! I WILL DEFINITELY be back.

Wi
Review №19

Great place, I was in and out quick like a unwanted neighbor. But they did an excellent job.

Ar
Review №20

First time use of Eye Mart services on Carson City NV- an excellent experience! Both the finished product and staff were professional and expedient. Great variety of reasonable priced frames from major retailers. Will continue to utilize this business as needed...

Er
Review №21

Super fast service! Large variety, great selections and styles. Rod was extremely helpful and informative.I now have a super satisfied, incredibly stylish 8yr old!

Ja
Review №22

Always helpful, professional and warranty their glasses.

Ma
Review №23

My experience was very positive! Rod was patient with me while I figured out every thing I needed in each pair. I needed 4 pair for different reasons and he worked with me to get the best price possible. He was friendly and knowledgeable. There was also no hard sell pressure so I felt comfortable knowing I got the best price and the best customer service.

Al
Review №24

Excellent service. 1hr as promised. Good selection of mens glasses for my teen.

Je
Review №25

Great customer service and great glasses!

De
Review №26

It was crazy busy, was greeted quickly and professionally. Had some complications to my visit, my insurance authorization wasn’t there yet. They got on the phone and handled it.

wi
Review №27

Excellent service - cute optometrist - reasonable price - two pairs of glasses in 29 minutes .. cant go wrong.

S
Review №28

Recommended by the VA. In Reno,NV. for Military Families and military discount. Highly qualified Specialists who work behind the counters, on the floor, very accomdating, has in-store lab services.Always a special $$ running thats Affordable!Employees all wearing masks, social distancing,.Clean store, constant cleaning after each customer usage of items, seating, counters.Every employee is very knowledgeable about the job they hold.

Ma
Review №29

Quick and simple. easy process to buying glasses. friendly staff and glasses were ready in about an hour.

Ka
Review №30

I had called to see if they could help change my daughters lenses since she just had surgery and the previous place refused to care. They not only helped get her get a fitted pair of glasses for her face and safer lenses for a child but also had them within a hour. I will definitely recommend them to everyone!! Thank you!

Li
Review №31

Love this place, they get my glasses done quick and right the first time. The selections are great and have many prices to choose from. They even fixed my sunglasses I bought a couple years ago from them.

da
Review №32

We were greeted as soon as we got it. Michael was very friendly and accommodating. He understood our concerns. He let us know discount options up front. They follow masks and social distancing guidance.

De
Review №33

Friendly, fast, and great service. The prices are extremely affordable and the quality is excellent. Will be using them for every eyewear purchase from now on.

Sh
Review №34

What a great experience.The staff was super Friendly. The General Manager was attentive, polite and had great conversations with the customers. My sales associate was so nice. I got 2 pairs of glasses for a great price and in less than 50 minutes they were done. This place is great

Su
Review №35

Margie was very helpful. courteous and professional. Her knowledge and patience was priceless. Thank you for everything. Love my new glasses.

Ne
Review №36

Rod did a great job helping me choose prescription glasses! And got a second pair for less!

Jo
Review №37

Awsome customer service!! Fast and professional.

Kr
Review №38

Very quick and pain free experience! Great glasses, very reasonable price! We will be back for the entire family! Thanks guys!*we came back for all of us!!! I love love my new specs! Margie is so great, she has helped us so many times, and she is just wonderful!! Thank you so much Margie!! You rock!

je
Review №39

Excellent service taken right in, prices were decent because I have no insurance and they were done in under 30 minutes to Pairs! I highly recommend Eyemart because they make the lenses and have the equipment right there.

Li
Review №40

Had My eyes examed Monday afternoon (my Doctor is next door), went next door and she was Awesome about helping me pick out my new frames. Not easy wearing a mask LOL. I told her how much My budget was and she kept to it. My new Frames were ready in a hour...Bonus! All the staff was really nice and answered my questions. I will be going back there again 😊

CC
Review №41

Even during this pandemic, staff were very helpful and professional. And it only took 59 minutes to have both pairs of glasses done! Top notch!

Ci
Review №42

After having my eye exam by the wonderful Dr. McKnight, Roderick helped me select new frames. Due to a medical thing I’m really hard to fit but he took plenty of time to get the best fit possible. The ladies there are really great as well, fine tuning the fit when my glasses were ready in just 47 minutes!

Ci
Review №43

10 months ago I wrote a review for Eyemart- I am back to commit on my experience since then. When my husband and I bought our glasses, we also got the warranty on them. I have RSD and have severe vision problems on left. Rod & his staff were so patient in trying to adjust and correct my glasses to give me the best vision possible. When my vision worsened and the current glasses were not doing the job Eyemart/Rod provided me with a new pair. They stood by all warranty with a smile!The relief I have had with my new glasses is ten fold and I am so grateful! I would recommend this company to everyone. No stress! Happy, friendly, helping staff! I am so very grateful! Thank you Rod & staff 😊

De
Review №44

Rod and Mike gave me extraordinary customer service. Rod, especially, worked with me on getting the exact lenses I needed for a pair of reading glasses and a second pair of computer glasses. He wouldnt quit until I had exactly what I wanted and needed. Ive never received such attention and commitment at any other eyeglass store. Great job!

Mi
Review №45

They tell you they do take your insurance, then decide they don’t... then the girl got snippy with me when I told her I wanted the copy of my daughters insurance cards back since they apparently don’t take my insurance.. and I quote “you can come with me to watch me shred them over there” no I did not ask you to shred them I waned the copies back! Went down the street to Deputy Optics received great service bigger selection for my daughters insurance and much happier. I will say the optometrist there is top notch, they caught a VERY serious condition for my oldest daughter, and made sure it was taken care of right away.

Mi
Review №46

My mom’s glasses that were made at a different place were bugging her and hurting her eyes. A friend suggested Eyemart Express. She went there and was greeted by a very friendly and knowledgeable employee- Roderick. He spent an hour with my mom and helped her find the best fitting glasses that she could afford on our budget. My mom picked them up the next day. They were perfect and the lenses are exactly what she needed. Her glasses no longer hurt her eyes!! Best place ever!!!!

Ma
Review №47

I was really Im pressed with the service and deal on my two pair of glasses.... And both the eye doctor next door Eyes on Carson and Eyemart Express both took my insurance. So everything was FREE!!! couldnt be happier!!!!!!! But even if it wasnt free the glasses with frames and Precsription lenses were only $38 for two pair. TOTAL!!!! HOW DO YOU BEAT THAT!!! And Margori that works there is incredible.... Shes SO SO nice. Great at customer service, has the best attitude!!! Very knowledgeable, sweet, and kind. Im in a wheelchair and theres plenty of room and access in the store. Very important to me.... Just overall 100% trerrific experience.. Would highly recommend to everyone!!!! Oh and both my glasses were ready in 45 minutes!!!! Love this place ❤❤❤❤❤❤❤❤❤

Sh
Review №48

Great service love that they helped me find my glasses that match me

Do
Review №49

I took my youngest daughter in for a new pair of glasses. We had checked around a few different stores and either experienced ridiculously expensive pricing or lack of selection. On the way to the Walmart Eye Center I heard the commercial on the radio and we decided to go to Eyemart Express. My daughter had two pair of glasses picked out almost immediately and they were having a back-to-school special which allowed us to get the upgraded lens and a warranty and walk away with two pair for $138. My daughter was ecstatic and they had both pair ready in 22 minutes. We will be returning!

Ly
Review №50

I want to compliment Terry/ Sales in his help in preparing my 2 pair of progressive glasses.Sadly I was not told that there was another promotion in effect, to purchase a higher quality frame at a discount. Which would have encouraged me to choose a free( $60. credit) Designer frame and just pay for the lenses. The offer expired the same day I was there, 10/06/18.I would have chosen the better quality frame had I been told about the promotion. Before I purchased the two cheap frames. Uhg.I want to say that the new General manager, Roderick OConnor, in Carson City, NV. remade my 2 pair of glasses with an adjusted prescription, new upgraded frames, and added photo grey lenses to one pair for sun protection and glare, at no additional charge. Roderick couldnt have been more accommodating and with a genuinely nice manner. He is an asset to this business and I look forward to doing business there again. A happy ending to my first disappointing review. Thank you, Lynda

Lo
Review №51

This eyemart is so nice. The prices are right on the frames and the associates are right up front about any additional charges. I received my glasses in less than an hour, and that was with bifocals and transition lenses.

Ty
Review №52

My overall experience was great. Kyle did an excellent job helping with my frames. The optometrist is hands down the best. The only complaint was a lady who just watch me walk around for 10 minutes looking at frames and barely asked if I needed help. When I said I did she quickly brushed me off to work with someone else. So if Kyle is there ask for him and you will get 5 star customer service.

An
Review №53

It was very fast and everyone was very knowledgeable. Best experience ever. ✌️

Ka
Review №54

Walked in with a complaint about previously purchased lenses. Was met by Roderick who exceeded my expectations with a smile and made the whole experience very pleasant. My glasses were finished and in my hand on less than an hour. I highly recommend coming here for any of your glasses needs!

St
Review №55

Got 2 pairs of well made glasses at good prices. They were ready very quickly. Will go back again

Tr
Review №56

I saw Lara McKnight today for an eye exam. She is fabulous. I got a prescription for both glasses and sun glasses and the pricing was reasonable and I had them in less than an hour. They notify you via text.

Ju
Review №57

The store was helpful and accommodating! I felt like they appreciated our business and they went the extra mile. Such a different atmosphere than our usual place! Will definitely use EyeMart for all our glasses purchases in the future.

as
Review №58

I was on vacation from Colorado and staying in South Lake Tahoe. I broke my one and only pair of glasses while rafting. So I called all the surrounding optometrists in Tahoe, Carson City and Reno. Most did not have doctors in to see me and others had no available appointments. When I called Eyemart Express in Carson City, they got me in right away for an eye appointment and fitted for glasses. I walked out with new glasses in under an hour. The staff was super friendly and took the extra step to make sure I found the perfect pair of glasses. Amazing staff and amazing prices. I couldnt be happier. This company has found a customer for life even though the closest location to me in Colorado is two hours away.... I will make the trip.

Pa
Review №59

Everyone was so helpful & patient to let me have the time I needed to pick out 2 different frames. And they both were ready to go 1 hour later! Definitely recommend Eyemart Express!

Li
Review №60

They were the best! Kind, Friendly and extremely fast, told me my glasses would be ready in 1 hour.... 23 minutes later they were ready! Great quality and price! Highly recommend!

Sa
Review №61

Great experience you get your glasses same day and awesome customer service. Recommend!

Mi
Review №62

Staff is very patient and friendly! I must have tried on 50 pairs of glasses! Theyre supportive and helpful! Courteous and understanding!

Na
Review №63

One of the best experiences ever picking out eye wear. Kyle, the manager was so helpful. We picked out four frames in less than fifteen minutes. He knew exactly what would look good on me! Thanks for being so helpful and professional.

Pa
Review №64

These guys made 3 pairs of glasses for me in less than 2 hours for 280 bucks. The glasses are progressive lens no line bifocals. They saved me hundreds of dollars and 2 weeks of waiting for the glasses to come from a lab somewhere else. Im happy.

Ze
Review №65

I was in Carson City for a baseball tournament and damaged my glasses. The great people at Eyemart Express were so gracious to fix them for me for only a smile. 5+ Stars

sh
Review №66

This place rocks.. got high quality glasses and prescription polarized sunglasses all within a couple hours of calling this place. Everyone was super friendly and helpful.. highly recommended

mi
Review №67

Very Pleased with my glasses. They look good and I am glad I went w/ the brown tint.

Ta
Review №68

Had a great time picking my eyeglasses, & getting my eye exam all within a couple hours. Everyone was great & I love my new glasses!

Su
Review №69

I came in with low expectations of a good variety of frames my insurance would cover. Kyle the optician directed me to a wide variety of exactly what I was looking for. He even helped me find the exact pair that I had in mind. I love my new glasses and will definitely be a repeat customer.

Me
Review №70

The staff was super friendly, knowledgeable, and not pushy. They have my business forever!

Te
Review №71

My granddaughters were visiting for less than a week and with school about to start, they were in need of new glasses. I brought in their prescriptions and in one hour they each had two new pair of glasses!! Thank you Eyemart Express 😊

Su
Review №72

Very pleased with this total exam !Very complete testing. And they explain every step along the way.

Ch
Review №73

The ladies at the front desk were very nice ! Dr McKnight was absolutly amazing! She listened to my vision symptoms along with great advice and suggestions. The guys in the glasses section were friendly as well (:

Da
Review №74

I was greeted by Danielle who was very nice and very helpful and extremely patient while I was selecting my glasses. My new glasses were done in 25 minutes and were perfect. Thanks Danielle and Eyemart Express, great job.

Ho
Review №75

Was surprised to find the potential of prescription eyewear purchase complete in a matter of hours!!!! Did not know this existed:))Amanda at Carson City store was great help and soooo nice, thanks a ton!Excited to have new more current frames!

Sh
Review №76

They are so friendly. And i hot my glasses within an hour of picking them out. Definitely recommend. Plus they take Medicaid!

Mi
Review №77

They are Efficient and competent and Friendly.I have gotten 10 glasses from here in the ladt year and couldn’t br happier. ESPECIALLY THE PRICE.

M
Review №78

Michael,Rod were great people they looked out for me I had a really bad time very first time.But lets face it sometimes in business there are bad apples in places they are redoing the store making sure it never happens and I could not make it over there they called a store I the state I am in and helped me so thank you eyemart for employing people that give a damn keep it up I will only do business with you all ever !!!!!!!

me
Review №79

Service is superb! Great friendly staff and so so fast! Glasses were ready in 12 minutes! Love this place!

Ga
Review №80

I bought many eyeglasses in my lifetimeThis was the bestService, quality, and prices

Ke
Review №81

Excellent customer service. Had glasses in less than an hour.

Le
Review №82

Friendly staff ....They made a point of addressing you by name. Prices were very reasonable. I would definitely recommend.

Li
Review №83

Quick, extremely professional and polite service from their staff. The text received when your glasses are ready is very efficient. I liked that.

Gr
Review №84

Great service, very friendly. The price for my new glasses was over $100.00 cheaper than our optometrist. And I got my new glasses in 56 mins. Not bad.

Je
Review №85

Honestly the actual optometrist was great 10/10 loved it would give a 5 star but the place where you can get frames was a nightmare for most it will probably be easy and fast but ours took almost two hours before we left and there went many people they made it a big point of those are the cheap frames those are the expensive ones which I didnt mind until we were not physically but kind of pushed to the cheap section and then pressured to get two pairs and the guy who was helping us was not very good at all the insurance took forever we would get the information and then he would question it also they didnt explain the whole 2 for 40 dollar deal they were trying to push down our throats and the actual back up glasses they could give us for free were about 24 options max most with funky colors and odd shapes getting your eyes checked there is great but the frames were such a hassle I would recommend going to eagle vision and getting better quality frames and better information while waiting two weeks unless you absolutely need glasses that day

Mi
Review №86

Very friendly, very quick. I was in and out for my eye appt. And had my new glasses within an hour.

Rh
Review №87

I couldn’t believe how fast their service is. They have a large selection of frames and lenses options that are half the cost of my eye doctors. I can easily afford to have an extra pair of glasses.

Sa
Review №88

Went in for eye exam and had to find new glasses. Roderick was very helpful and explained the bifocals to me which give never had

Al
Review №89

Absolutely horrible customer service!!! I have referred SO MANY people to see this Dr because of the fast, easy and great service they provided before. Unfortunately today was the absolute opposite! I was not advised they did not take my insurance until the day before my appointment. I had to call my insurance company with the Drs helper or assistant (who keep in mind never gave me her name and was to busy rolling her eyes at me with her ridiculously long fake eyelashes) to give me actual help with my situation. Due to having issues with my insurance she stated “well it’s your choice what you want to do, you can cash pay if you want” i asked the price and she stated it could range from $106-$124 and rolled her eyes yet again. I had multiple question but at this point i was over her rude careless attitude that i decided to walk out.. Beware!!

Me
Review №90

Everyone at Eyemart Express in Carson City is amazing, they were so helpful and very professional! I would never go anywhere else!

st
Review №91

I am art express in Carson City was great . Danielle was very helpful and my glasses were ready in less than 30 minutes .

Ed
Review №92

Good selection, friendly staff

Ar
Review №93

Great and friendly service I highly recommend it

Am
Review №94

This was a great experience! The staff was very professional with a good variety of frames.

De
Review №95

Excellent service. Two pairs of glasses done in 19 minutes!!!

Ac
Review №96

Awesome place took my daughters prescription the glasses were ready in 15 mins the staff was very helpful would recommend to anyone

Sa
Review №97

Never coming back to this place worst service I have experienced I rather return to Walmart after my eye exam ...went here some lady helped me I have Medicaid and she was asking me if I wanted plastic or poly lenses I asked which would be covered by my insurance she told me both would then she asked if I wanted another pair of lenses I said no I would like to keep my original ones and she made a rude comment in a rude attitude and she then switched me to a guy he said ok so its going to be $50.00 I asked wait what? And he said its 10 dollars to keep your frames (which arent from them) and 40 for the poly lenses and I told him the lady said my insurance covered the poly he asked her and she was in her phone and straight up lied and I was thinking in my head this is ridiculous I should of gone to my original market which is Walmart cause they have better service and I said no Ill switch to which ever covers with my insurance and pay the 10 for my frames and I did then he then told me if your glasses get broken when we put in the lenses we arent responsible and I was thinking in my head no you are responsible because their is no sign that says that and I didnt sign a contract or a paper saying that and they will be ordering me a new pair until I see a sign or paper I sign saying that.....but of course I was already mad with these people I bit my tongue and hoped for everything to be over ...wish I was able to give no stars because they dont deserve it and they need to be nicer and learn to put things they say around their store ....like I said never coming back here again they officially lost a customer

Je
Review №98

They got me in right away! Everyone was really nice and helpful, and I walked out with glasses in about 30 mins! Thanks!

Ch
Review №99

Great service, Outstanding product. Quickly delivered

An
Review №100

Professional customer service from Margie, Rod & Mike!

Information
6 Photos
100 Comments
4.8 Rating
  • Address:4530 S Carson St Ste 11, Carson City, NV 89701, United States
  • Site:https://eyemartexpress.com/get-glasses/Carson-City/89701
  • Phone:+1 775-461-2142
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Sunglasses store
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–5PM
  • Wednesday:Closed
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Amenities
  • Restroom:Yes
Similar organizations