Excellent service and customer service! It’s worth the drive from downtown San Diego! And Daniel AMADOR is the best, extremely helpful and made the day easier!

Check engine light came on. Took it to Service center. Had a valve job done before at another Toyota dealership once before. It was expensive, but Ridgecrest tomb a lot less time and unlike other times at other service centers. Toyota would not provide for a rental while they serviced the car. Had to pay out of my own pocket.NEVER COMiNg BACK AGAIN! Going to another Toyota service center that I know works with their customers.

Left a fine coat of dust and grime all over the interior and exterior of the body and windows, rear view and side mirrors. Someone tried to wipe down the dirt on a window with a wet rag but didn’t dry it, making matters worse. Oily black smudges on driver’s side door fabric and trunk cover, which was put back the wrong way I spent a lot of time scrubbing and cleaning up. The car should not have been returned in that condition.On the positive side, the adviser was conscientious in keeping me posted. I appreciate his effort.

Overall check of my new car was excellent. Had one question afterward which was quickly answered by Antonio Santos. He was the one who checked my car in too. So kind, polite, professional! Love my 4Runner! Love Toyota! Thank you!

Hope they can provide either shuttle service or discount rental car for customer

I came for an airbag recall. Everything was well done and quicker. Only reason I didnt rate 5 stars is when I asked for the address for the service location from the service department and was given the address to the sales center which is about a mile away. I apologized to the service representative for being a few minutes late and he agreed it happens frequently. I feel that is something that could be easily remedied

I had Jennifer managed a general diagnostic done on my vehicle and diagnosis were great and honest. Gaining all the details I had to know about the condition I looking forward to get fixed. Great really helpful help for sure f5 STAR for service.

UNETHICAL SERVICE / STEALERSHIPOn July 30th, I took my Tacoma in for service on the bed cover. The latch/handle had stopped working and wanted a profession opinion on how to repair this. After having my car for 5 hours, the truck was returned to me without any signs of the issue being looked into. The service representative claimed that THE CABLE WAS LIKELY BROKEN IN THE MIDDLE AND THE WHOLE SECTION OF THE BED COVER NEEDED TO BE REPLACED ($650 for full service replacement, $250 just for parts) The cost seemed a little high.. enough for me to take a look for myself. When I found the tool to open the single plastic covering over the handle... I was able to diagnose the issue in 10 seconds, the cable had come loose from a clip and could be repaired without any tools... which I did. It was OBVIOUS that the technician had not reviewed my issue. When I called back to ask why they had recommended the full replacement, I was told it was a mis-diagnostic and they would bring it up to the manager. I never heard back from them. I have LOST MY TRUST in this service center to receive accurate and honest service. I wanted to give them a chance to make it right but they passed the buck and didnt take my complaint with any weight.

Great first-time experience with Toyota of Carlsbad. We had an issue with the car that the Service team helped diagose and, once cleared by insurance, repaired very quickly. In particular, Ive had some good service reps at other dealers, but Allen M went above and beyond. He was invaluable in guiding us and working with the insurer, including organizing a repair package to send to the insurer and, then, engaging with the insurer directly so we didnt have to be the middleman. Seriously, on a scale of ten, he was a fourteen. Well be back...

5-Star all the way. From my initial contact with Hector in Parts, to returning the next day and dealing with Yelena in Service, to checking out with the cashiers; Toyota Carlsbad is the standard that other Toyota Parts and Service locations/dealers should learn from. The team here is like clockwork. My vehicle was ready and on-time as initially promised. No hard up-sells to other services you don’t need, just brought to your attention and again, everything from initial contact to pickup and checkout was smooth as butter.Compliments to everyone at Toyota Carlsbad, I hope other customers receive this high level of service regularly. Looking forward towards my next scheduled maintenance here.

Prompt receipt for service at scheduled time. Provided options during scheduled maintenance for waiting and provided updates during the process. Performed all maintenance and repairs as requested in a timely manner and returned my vehicle on time allowing me to make my subsequent appointments on time. Highly recommend for routine maintenance or specialized repair.

Took my Camry in for a 40k service, Kevin helped me out. He took time to break down what all the service included and answered all questions I had. He took good care of my car. Will be returning for sure!

As usual Dave Ramstad rose to the occasion and offered his expert knowledge of my Toyota Camry. He worked with the technician and management to give me superior service. I can always count on Dave’s experience with the Toyota Brand. Happy customer 🤗 LeAnn

Very informative and quick with repairs. Very satisfied with service.

A great service center for everything your Toyota vehicle needs. From scheduling an appointment to coordinating with the service advisor, everything is easy and the customer service is 5 star! Toyota of Carldbad is the only place that works on my 4RUNNER.

Great experience 95% of the time. Sometimes shopping at night the cashiers arent as nice as the day shift cashiers. Its still the best pet store around period.

What a great crew of professionals😎 Service manager, Dave, and his reps Marley, Tom and Carina went the extra mile for me. I highly recommend Toyota of Carlsbad. I have been with them 25 years and they have always rendered superior service.

Toyota Service center is great. They don’t try to upsell on services you don’t need. The waiting area is comfortable (and free Starbucks coffee and hot chocolate!). They keep busy, so sometimes service can take awhile, but if you are able to carve out the extra time it is worth it.

I had a great experience working with Dave at Toyota Carlsbad for my 40k service (2016 Tacoma). Top notch customer service, and all of the things I needed done were taken care of in a day as estimated. He even called with to reconfirm the estimate as well as provide info on a rebate and recall notice to consider. Will definitely be returning!

We feel this is the Only place to service our Toyota Vehicles. We have been going here since 2002, we have the same advisor every visit. We are treated like valued customers and part of the Carlsbad family. We keep our cars forever and the service team keeps our cars in excellent shape.

Your service dept. is the best. Your polite, efficient and get the job done. Your waiting room is great and thanks for the complimentary coffee and baked goodies.

I just had my first experience at Toyota Carlsbad. My 2016 Sienna van needed some maintenance and Tanner took good care of us. I was there most of the day as they test drove, diagnosed, and repaired my vehicle, and was really grateful for the spacious waiting area with free water, clean restrooms, big screen TVs and outlets to charge my laptop. It was unfortunate that the cafe they have there was closed due to covid, because I was waiting there for 8 hours and could have used a snack. But thats not their fault. The seating was pretty comfy and had little tables attached to some seats to place your laptop on, which I was grateful for.

Every one is very nice ! They try to match the best prices I even got a value of my car while doing my oil change have been going here for years never been disappointed.

Great place as always. People are nice & they offered coffee & pastries. Only issue I have is for the recall issue they fixed it took some of my gas out & the light was on. It would be nice to offer a gas card, even for just $5.... they give you a car wash voucher so a gas card could be an option & a nice gesture - someone from Toyota please see this.

They installed four new tires and I had a wheel alignment. You would think, especially with COVID protocols, that the car would be returned to me without a mark.... check out my photos. Im high risk so my daughter dropped it off and picked it up.

This was the first time getting service at Toyota Carlsbad and my wife are I are happy with the 70,000 mile service on our 2013 Prius.These guys are very professional and courteous. I will definitely come back.

Pete was excellent. He was on top of everything and was very professional. I live in National City and I drove to Toyota Carlsbad because I was given an outrageous price ($800) for a simple battery cable that corroded. When I called I was transferred to a service person expert who told me the cost and labor. I walked out paying less than $100 and my pockets feel great. Great job to Pete and the rest of the Toyota team. Teamwork. This customer is happy.

They always provide great and consistent service. Highly recommended! Even when the issue is challenging, the entire team does a good job figuring it out

Timely service, very customer oriented, kept me informed all the time, excellent experience

Very informative on what was needed for the 30,00 mile maintenance. .Explained what was involved with the Toyota Care Plus Maintenance Program. Which I decided to purchase.Contacted me when my car was ready and discussed that nothing was found needing further work. The procedure for online paying and letting them know when I would be there to get my car was very straight forward.

Travis was great. Explained everything and showed concern regarding the safety of my car and the repairs that need to be done. I appreciated the honesty.

Great service!! The staff is so nice and helpful😊

My technician advisor always takes care of my truck and me! Thank you Jennifer Baray for all your help 😁👍 I had Ann excellent experience again on October 30, 2021.

I bring my car here for regular oil changes and safety inspections. Each time I receive friendly, clear service with options for what needs to be done next. MarleyIs an especially excellent service advisor who goes above and beyond in diagnosing and solving problems. I also appreciate the clear communication and that everyone, from the person who takes the keys to the cashier is friendly and efficient.

Kevin with Toyota was very responsive and courteous of my time. He provided an honest evaluation of my car and was able to diagnose the problem quickly. He gave a few suggested repairs for the near future but did not push to have me decide immediately. I will be back for any future needs the car may have!

Vehicle was serviced and returned ahead of schedule. Thorough explanation before and after of services done. Recommend this Toyota Service Dept. best one yet!

Professional quality work every time, amazing service for such a high output shop.

Toyota Carlsbad’s service department consistently has friendly, professional people doing quality work in a conscientious manner. They keep my car running perfectly. I could not be happier!

Received call from Service writer recommended “hybrid battery fan cleaning” which is $300 and installation of a filter. I removed and cleaned the fan once before (in over 12 years of use) and knew it was not “filed with lint and hair”. Once home I removed the fan and found only extremely light dust, barely visible! No lint no hair. I assume because it was the 100k service the “tech” assumed the fan was dirty. $300 for a simply DIY is obscene. My wife wondered how many customers fell for this “fan scam” especially the seniors who don’t know anything about cars. To say I was disappointed is an understatement as the only way to check the fan for dirt is to remove it. And if the fan is “clogged” the diagnostic system alerts the driver with a battery overheat warning. So either the tech is lying or the service writer. Either way, I purchased and have serviced my Prius at Toyota Carlsbad since new in 2010. I have been a loyal customer and consistently happy with the service center. Most of the time the recommended services are or appear necessary. But this is the second time there was an attempt to perform additional pricy and unnecessary services, essentially pure profit for the service department and I have to call this out for what it is… a rip off. I truly wish I could believe a tech removed the back seat, rear cargo covers, battery cover and seat ducting to get to the fan and then stopped because it was dirty. YouTube shows this simple process and I would have faith in the dealership IF they said the fan is “usually” serviced (at 100k miles) and admit they never actually looked at the fan. $300 in labor charges for a 30 minute job is just plain theft. So please don’t “fall” for this service unless you regularly have animals (hair) and kids (lint, food particles, dirt) in your back seat. The air vent is easy to find low on the outer rear passenger seat. YouTube this service, it’s a snap and save yourself $300 in unnecessary costs. I will continue to service my Prius at Toyota Carlsbad but my “faith” or trust in the honesty of the tech and/or service writer is seriously damaged.

The service department was fine. Courteous and timely. This was my first time here, and apparently they usually have a cafe thats open. It was shut down and there were no alternatives, not even a vending machine. There were a few snack bags available at the service counter, mostly gummy worms.

Ken was most helpful in checking out what I actually needed done on my car, which saved me time and money by not doing unnecessary work on my car. I was also given a bonus money off from a coupon good until end of Sept. Toyota of Carlsbad has always done quality work on my 2012 RAV4.

Travis was easily the easiest advisor Ive worked with, he was punctual, honest, and ahead of schedule. Needles to say my experience with Toyota Carlsbad was a good one 👍 and will be continuing to get my car serviced here. Thank you Travis you da man.

The parts department was very helpful on finding my parts. Hector helped me greatly finding the right parts for my 1996 Toyota Tacoma. Keep up the great work.

I had a flat tire and I spoke with Johnathon who was amazing and caring at helping me by the time of my appt he wouldnt be there but left me in the hands of Aubrey who was also kind and helpful since Im pregnant and had my 1 year old with me... Mitch did my tires and he explained to me all that was done and the PSI my tire needs to be at and put my donut spare tire back in the holding. Def would always come back if I get to deal with them and this kind of courtesy. Thanks guys.

Due to them not restarting their shuttle service to get a complimentary ride when dropping off my car for over a 4 hour regular maintenance service, I had to pay over $45 out of pocket for a Lyft ride on peak hours of poor Lyft availability only to be told by the driver that he gets calls weekly from the same Toyota service center to pick up and return customers at Toyotas cost. The service bill was for only $65 so imagine my dissatisfaction with this issues, I dont know why they didnt offer me the free Lyft ride after complaining about it. I guess being a loyal Toyota customer for over 30 years and owning over 4 Toyota cars isnt worthy. Terrible service.

I was there for service maintenance and recall repair, had to go back the next day. They didnt install the new part from recall correctly so Check engine light was on.Had to do several trip.Beside that ok

Im going to this location to service my 2d Highlander.This company is treating me ways at 5 star 🌟

They were so nice and performed their jobs very well. They know what they’re doing.

Took my car in for a recalled airbag. Overall the service was good, if a little slow when I first arrived. But they did provide a loaner and the staff was very friendly. Was a bit disappointed to find out they will not do a complimentary check light diagnosis, even though every other repair shop offers it.

The service agent I was assigned to listened or to my request, and did everything I asked without pressure me to get other stuff done. Everyones friendly, and the waiting area is clean and spacious

Very great experience as always! I have not gone anywhere else for my services since I moved to the area it has always been toyota Carlsbad! All staff are so welcoming and helpful! It is a bit of wait time around 2-3 hours to get your car so definitely plan ahead. However service is great and I always recommend everyone to come here!

They were awesome at getting me in on short notice and finishing the oil change quickly, which I appreciated since I had small children with me.

Got a check engine light while on vacation at Carlsbad, so stopped by the parts to see if it was an issue with oil. It was Saturday after 5 so too late for an oil change, but they called a nearby Jiffy Lube and printed coupons for me. After changing oil, the check engine indicator went away. Many thanks for being so helpful even though I was a passer-by.

I asked for a quote on some small things that needed fixing and was shocked at their prices! I wanted to get my brakes fixed but price was so high I called around and found a place that would do it for half the cost! 🤔 it should be more affordable!But glad I got my air bag done - but this is the second time, so hopefully that’s the last one.

They gave me the runaround on the phone, but everyone was helpful when I got there, and they exchanged my battery under full warranty. Thanks for doing the right thing.

I felt very taken care of after a misunderstanding. They repaired my key fob in less time then quoted even. Excellent service.

Taylor Ainsworth was awesome! I was impressed with his personableness and knowledge of the 4runner. I highly recommend getting work done at Carlsbad Toyota. Its a huge service department and I was quite impressed with the number of people available at this location to assist the customer. Keep up the great work, Taylor!

I only had a 95,000 inspection and it took more than three hours! I was confident that they would be done after three hours which was the estimate but it took longer. Ken Said that it’s because they are a large service group so there’s a lot of people but I don’t think that was a good excuse.

Thanks Nicole for your professionalism and all around cheerfulness.

Súper fast service was in and out, in about 45 min or less. Awesome service.

Very friendly service team that was quick to get me in and had a rental car ready for me. The following day I picked up my Tundra earlier than expected, and they left it looking amazing! Thanks Toyota Carlsbad!

Travis, my service advisor, was professional, courteous and honest. The lobby where I waited was clean as were the restrooms. My car was done quickly and it was an awesome experience.

Purchased a 2019 Rav 4 XLE from Toyota Carlsbad in May 2021 and have taken it to Toyota Parts and Service twice. Each time, employees were always so friendly, clear/concise, and professional.Im floored by their professionalism and attention to detail. I cant begin to explain how happy I am switching from Ford to Toyota....best decision Ive made in my adult life.

All the staff was super helpful and very kind. Teresa did an awesome job at explaining everything that was being done to my car. Everything was so easy. Thank you!

Wonderful service! 5 stars all ‘round. I would definitely recommend.

Great curstomer service from Marley Marra and Daniel Quezada.

Superb service. As like many highly respected service shops, service agents approach you with empathy and respect, but only a few have a management team that supports them. Toyota Carlsbad went above and beyond to keep me as their customer by solving a tire quality issue I had (not their fault, tire brand related). As a team they gave me a solution that was completely in my favor and for which I am happy and satisfied.Keep up the good quality of work and service. 5 stars!Special thanks to Jonathan (Tire Specialist) and Travis (Service Agent), you guys made it happen.

Keif, met me in the morning with my paper work printed and ready to go. He reported there were no recalls and noticed my vehicle was current on all recommendations. Gave me an expected return time and kept me informed, during the process. Truly professional and very helpful... made the process effortless. Thank you Keif and Toyota!

Thank you Ken McDonald in. Toyota carlsbad he is my Service Advisor and has the most patience with me🤔 andexplained everything to me. He even rode in my car to explain all they did. Thank you Ken McDonald.

5000 mileage check up. Service was fast & efficient. Pleasant atmosphere in lobby to wait while service was performed.

Great timely service. Got my car tuned for a long motor trip and had my key remote repaired, all done professionally and in record time. My tech advisor Kevin kept me posted during the work process and I was out the door 2 hours earlier than expected. Great service!!!

Having a Toyota car and Toyota Carlsbad service is one of the best decisions I’ve made in my life👍 Having said that, I hate to take off one star due their coffee service lady..i ask for coffee, she gave us 1 cup and turned her back, i asked for cream and sugar she gave me 1 of each, turn her back, asked if I can have 4 cream and extra sugar, she gave me her unhappy face and turn her back, i asked for napkin, she gave me only one I ask if i can have 3 napkins, she replied “but you only have 1 cup” 🥴🤦‍♀️So maybe Toyota Carlsbad, don’t offer free coffee and pastry and have someone man it like it’s their own bank account!Kudus to Mitch, our repair adviser, he’s one reason I’ll keep Toyota Carlsbad service as my car repair to go to! I’ll just bring my own coffee next time.

The professional and personal attention I was given was excellent. I highly recommend Toyota Service to everyone.

Always a pleasure at this location! From the moment you arrive to the moment you pick up. Travis initially helped me get all setup and even made great suggestions on what he feels would be best for my service. Adam called me sooner than expected to let me know my vehicle was ready, very sweet attention. Kenia received me with a very warm welcome and made great conversation! She was very kind and polite. Her attention and attitude went above and beyond.

I’ve been working with Corinna Hyatt for probably 15 years. I completely trust her 100%. She is honest with me and always professional and kind. I highly recommend her at Toyota Carlsbad Service for anyone who gets concerned with trust issues and car service places!Everyone there is always very friendly. I appreciate the customer service which is consistently above and beyond what I could ask for.

My wife & I are very grateful for the service Mr. Kevin Laird provided us. Mr. K. Laird was very helpful & courteous. We had a problem with our vehicle, because of COVID-19 we were not able to bring it sooner for service. We are very impressed with Toyota, you care for your customers. Happy Toyota customers.Mr. & Mrs. Ricardo & Maria Luisa Nava

Fast, courteous and exactly what you want in a service department. no nonsense!

This has been the best Toyota I have gone to. Always fast with service and helpful. Staff is always kind and helpful as well.

This review is specifically about service advisor Tyler Walker.The short: 5 starsThe long: My Tacoma was having an intermittent problem that always seemed to disappear the second I pulled into a dealership. I took the truck to Toyota Escondido and they claimed they couldnt isolate the problem - basically blew me off. When I took it to Toyota Carlsbad, of course it quit making the noise as soon as it was in the shop. Instead of blowing me off, Tyler pulled a tech off the line and had him go for a drive with me until the truck started making the noise. He was able to isolate the problem and get it fixed. I feel like I got my truck back because Tyler went the extra mile to make sure I was happy. Even though I bought my truck at Toyota Escondido, I will be a customer of Toyota Carlsbad moving forward.

Toyota Carlsbad is the best dealership i have ever dealt with...Professional, friendly, courteous Sales (Emily), Finance (Mandy) and the crew in the Service DEPT.I brought my 2016 Scion in for the protective ceramic coating service.It looks like a new car even more now !They hooked me up with a Camry rental for the day, no charge!Job well done with a smile.Thank you Toyotacarlsbad.Best regards,M.C.& J.H.Gaines

I really appreciate the quick and excellent customer service. Cody has helped me my last two services and goes above and beyond to make sure everything runs smoothly! I am completely satisfied with my service! Thank you again !

Oil change done but they had to fix a tire sensor as it kept coming on. They gave me a rental car free of charge for 3 days as they were fixing it. They completed the work and all good.

For anyone who cares about keeping their vehicles maintained with TLC, Toyota Loving Care, then this business is for you! From the moment you arrive on site, you are greeted with smiles (and you can tell even under the masks) by several technicians. You are directed down the queue as they prepare to service your vehicle. In my experience after several visits, you usually communicate with the same individual so as to start a “friendly, familiar-face relationship! My contact has been Keif, who has bent over backward to make sure the car was serviced correctly. The waiting area and restrooms inside are serviced carefully and coffee and bottled water are available for those who have a longer wait. And of course, I love getting a chance for a free car wash coupon at checkout! Thank you Toyota Carlsbad for an excellent servicing experience!

A lot of customers were in line for service, I was just helping someone else to get service. Toyotas are a good maker but over priced for what you get.

Service manager Ryan was outstanding! Briana at cashier was friendly and professional! Work done was quick and efficient!

Ken was super helpful and made my experience super easy and stress free! Excellent customer service skills!

Noah and the rest of the staff was incredibly professional and friendly. I definitely will be using their services again.

Always love Toyota of Carlsbad, great people, friendly atmosphere and quality work! Ryan was absolutely great to work with, he kept me informed every step of the way.

My contact, Taylor, was easy to work with, friendly and got my car done in the promised time window. Thank you!

They did a recall. Everyone there exceeded my expectations. Polite, friendly and courteous at all times. Great repair facility. Give it 5 stars.👍

Warren was a great associate. The service and attention I was given was above reproach. Very professional and accommodating. Extremely satisfied with my experience.

Tanner had amazing customer services. He was easy to talk to. Thank you again Tanner for helping me.

I feel very well taken care of by Dave Ramstead at Carlsbad Toyota Service. My car is running like a champ again!

Great Services Team, thanks for keeping my daughter safe in her Prius

Fast friendly service. Service writers keep the customer updated via text.

The service was very professional and kept me up to date. The vehicle was done in the promised timeframe.

10,000 mile required maintenance, in and out in 40 minutes. Very professional and courteous, excellent service.

Awesome service and professionalism. As expected with dealerships though prices are higher than most, however they try to inform you long before hand with any upcoming issues, so if you want to get them resolved somewhere else cheaper you can.

They treated me well and in a timely manner.

I called during business hours and received voicemail. I had a flat tire that I was told by costco wasnt repairable. I left a message that I needed a tire. No one ever called me back!