Purchased a brand new CX-5 in February (My third Mazda). The sales experience was fantastic and Chris was amazing throughout the whole process. In August, I noticed the passenger rear reflector had pushed in (it attaches to the bumper with a plastic clip on the inside). Went to Mazda and the service employee advised it’s not covered under warranty even with only 7000 miles on the car. He admitted to there being no damage from an accident or otherwise and sometimes the clips just “break”. After speaking with Mazda customer care about the issue 3 times now the service department manager is claiming it is from damage i caused. The exact opposite of what the service department employee told me. For it not to be covered under warranty is one thing, but to blatantly lie about it because the dealership doesn’t want to pay to fix something that is from no fault of my own is absolutely unacceptable. I work in sales myself and know for a fact that if I sold a faulty product I would do everything in my power to rectify the situation to maintain a good customer. Instead they would rather lose a loyal customer compared to shelling out the cost of a $200.00 bumper. I will more than likely not be purchasing another vehicle from this dealership but still have many gracious things to say about the car itself and the sales team. However the issues the service department has caused over this issue seems to put the entire experience and dealership into a negative light.

Ontario Mazda gave us exceptional service! We test drove 2 cars, sat down and talked price and walked out happy customers. They are honest and courteous people to deal with. I would recommend them and their vehicles to everyone! Thank you for such a great experience!

We had an excellent experience buying a used Mazda. Everyone was friendly and accommodating. We never felt pressured into buying anything. I would highly recommend buying a car from Ontario Mazda!

Thanks again for great service and friendliness. Car runs great!

Great place! Highly recommend Ontario Mazda, both for the buying/leasing process (weve leased two vehicles and plan to buy another in the next 6 months) and for regular maintenance.Our recent service took less time than expected, and the estimate they provided over the phone was accurate.Thanks to the great team at Ontario Mazda, including Tyler, Chris and Joe!

Christopher Jay is an excellent salesman. Very knowledgeable, answered all questioned and created a totally positive experience. Would recommend to anyone looking for a Mazda vehicle.

Chris was great to work with and not pushy at all. Cared for what vehicle you wanted to find yourself in which is very different from other dealerships out there. The experience as a whole was positive and painless. In and out within an hour with a brand new Mazda.

I am always very pleased with Ontario Mazda service department. They are knowledgeable and very efficient. It is a pleasure to deal with them!

As a buyer from out of state, Chris made the process of buying my new 2021 Mazda CX-5 very smooth given the current chip shortages issue! He was very patient with me throughout the whole process, and majority of our communication was done via email since I was over 300 miles away. Thank you Chris for taking care of the in transit plate paperwork for me at the DMV on the same day I picked up my car :)! Overall had a great purchasing experience at Ontario Mazda! And would recommend Chris no doubt! Thanks again!!

Best car buying experience ever. No pressure Wonderful professional service. I love my 2021 M-5 Mazda. Highly recommend.

Had a fantastic experience from beginning to end. Chris and the rest of the Mazda team were great to work with. I will definitely be recommending this dealership to friends & family!

Excellent customer service and quality service every time.

Today had work done on our Mazda and like other times it was great service as usual.

We had a great experience. Everyone was low key but very helpful. Enjoyed meeting and dealing with Scott Flanigan; highly recommend anyone looking for a no pressure, knowledgeable salesperson to ask for him. Oh yeah, we love our CX5!

Very pleasant experience. Great staff. Friendly atmosphere and very efficient. A big thank you to Scott for his all his help.

This is my second time leasing from Ontario Mazda and both experiences were amazing. Every detail was seamlessly handled by my salesman (Chris Jay) over the phone so all I literally has to do was comeAnd pick up my new beautiful ride!

We worked with Scott and Jeff and both were super helpful and made the car buying process so easy! They went above and beyond with working around my schedule as well!

Excellent Sales and Service team. Fair and honest pricing. They stand behind the Mazda brand. I have been doing business with Ontario for 7+ years to substantiate my opinion. John and Kyle in the Service Dept. and Wayne in the Parts Department are very responsive in scheduling and completing service and ordering extras. They’ll give you a break on cost when warranted. I got a great deal on my 2nd CX5 with Ontario and I couldn’t be happier. Thanks, Ontario Mazda for your excellent hometown sales and service.

Very personal care and Chris was amazing to work with. Quick turnaround too!

By far the best customer service I have ever had at a car dealership. Dont know that Ill ever go anywhere else to purchase our cars. They take care of their customers extremely well!

I traded in my first car (2009) for a new 2021 touring! I felt like for my first time buying a car, I had a great experience. I was able to get what I wanted, for the price I wanted and overall they exceeded my expectations! Great staff, very helpful, polite and professional.

Extremely helpful and personable staff and salespeople! I am nearly 9 months pregnant and came in with a dire need for a car and I left dealership with a brand new lease, feeling confident that I was taken care of and knowing I made the right decision. The people at this dealership treat you with respect and want to make you feel heard and cared for - rare to find when you’re a woman looking for a car on your own. If you are looking to get into a Mazda, this is the place to do it.

I love the team At Ontario Mazda. They go above and beyond to take care of you. Friendly and kind staff and a non-aggressive sales team. Christopher was my sales guy and Tyler takes care of coordinating my service. Top notch guys! I would buy from them again.

Fair and friendly staff, great cars. I definitely recommend Ontario Mazda.

I bought my car here & thought I’d give their service dept a try. I must say I am pleasantly surprised. They exceeded my expectations. They are professional, courteous, knowledgeable & helpful! I don’t need to look for a service station. I’ve found a great one.

This was my first visit to Ontario Mazda and the visit was first quality from start to finish. They were very helpful and courteous and performed the needed work very well and on time. My car is still under warranty and my service rep. made sure all warranty coverage was applied. While I was waiting another customer took the time to share his positive experiences with Ontario over a number of years.

They offer prompt service at afair price. The service staff is pleasant and professional. Always a positive experience.

Excellent service! Fast & efficient

Dropped my car off on a Thursday night for a Friday 7:45am appointment. The dealership never called me about my car. I called them Monday and they couldn’t find the paperwork for it (aka they forgot about it and don’t look at it).They called me back four hours later saying they needed to keep my car over night. No apology or offer for a rental car.

Chris Jay was great! He took the time and explained everything to me, it was my first time buying a car without my parents involved so it was a little nerve racking lol. He made it less stressful and more exciting! I am over the moon with my brand new Mazda CX-30!! Thank you Ontario Mazda!!

I came in to explore my options of buying my leased car or leasing a new one. After talking with Matt Farago, I decided to go with a new car lease. Matt was very helpful in making that decision. Also, I had injured my arm and needed a lot of assistance with all the paperwork. He handled it all, even had a way to electronically sign my name on all papers. He knew his product. I feel he was very honest with me in his advice. I’m very pleased with my entire experience!

Great experience purchasing a vehicle here. Everything was conducted virtually over phone and email. During the pickup everything was accurate with what I was told over the phone which led to a quick and successful pickup of the vehicle.

I fixed my used car here under factory warranty, the service is great.

I was in the market for a new vehicle and had my eye on getting a Mazda 3 Hatchback. They are beautiful vehicles. Matt Farago of Ontario Mazda reached out to me after I submitted an online request for information. I was looking for a vehicle with manual transmission, which are a little more rare to come by. However, Matt immediately went to work for me to find all the available options. He informed me of the possibilities of them locating a vehicle for me or me doing a custom order. He also thoughtfully answered several questions I had about the vehicles performance in snow and options for tires. For financial reasons I was still a little reluctant to move forward at that time and I was in no rush.Matt was very understanding of my situation and I never felt any pressure. He did know what I wanted though and periodically followed up with me for months about what was available.In comparison, a couple of other dealers I contacted were slow to respond and didnt show the same amount of care I felt from Matt about trying to find something for me.Ultimately we decided to buy a different used vehicle through an online site, but I was so impressed with the level of service, that I felt I wanted to do this review.If Im ever in the market for a Mazda again, I would definitely go to Ontario Mazda first, even though there are 2 other Mazda dealers closer to me. Ask for Matt!Highly recommended!

The service department was very expedient and qick to offer information and advice. Damage and wear to front suspension issues were found and presented to me that were not part of the service requested. Very much appreciated, above and beyond for sure. They are definitely concerned about safety. Thanks, guys.

We Have Purchased our first Mazda From you guys in 2015. We were very Happy with the Car. Thank you for serving our Needs with the new 2021 Mazda CX5! Hope to Continue with Mazda! Thank you Again!

Everything went smoothly for this visit. I am cautiously optimistic the dealership will take care of the paint peeling issue I have with my new car

Great service. Quick. Veterans discount. All needed amenities.

Getting my car serviced for 4 recalls asked for a free loner and was given the same make, model and year as my car which was great until I got in it. Its dirty, smells like smoke, missing parts inside, the visor is being held on with duck tape. My car is a 2011 not brand new but I expected better compared to other dealerships Ive felt with.

Ontario Mazda service department and staff are great! They got me in quick and were pleasant. One more reason I decided to purchase from them

The service is good. Everyone is friendly. They do good work.However they charged me $40.00 to change an internal light. I think that serves as price gouging taking advantage of the customer.I still would recommend them. Their good people. Purchasing the car was a good experience as well.

Upon arrival I was acknowledged and was made to feel that Ontario Mazda Service Department is receptive to taking care of my car needs/concerns.

I have had such a positive experience dealing with Ontario Mazda. From buying the vehicle to getting service done, I have been thoroughly impressed. They are very efficient when I am in for service and very knowledgeable. I definitely recommend buying/servicing cars through Ontario Mazda!

Nice team verify your down payment promotion with Mazda ... there was no need for the first month payment on the finance deal.

Received excellent service. I was running late, and the service department was closing at 1, but the service manager stayed 30 minutes late to assist me! Was very impressed with their customer service. Also, I spoke with the tech who was mounting my wheels, and he was very friendly and knowledgeable.

Ontario Mazda did an amazing job helping me get what I wanted in a vehicle. Chris Jay from sales is very pleasant and knowledgeable about Mazda vehicles! I am so happy I chose Ontario Mazda. I even got a call from Chris asking how my vehicle is for me so far. I also get free oil changes which is not something every dealership offers, Thank you!

Courteous and professional.Loaner vehicle was greatly appreciated.Work completed as suggested in timely fashion.

Have always had great service here from both Parts and Service! Great work team! Keep it up! I will continue to come back for services, parts, and maybe someday a vehicle. Thank you for all the great and continued support!

The Service Department at this Mazda is great!They get you In and out very quickly and the guys are friendly and knowledgeable..I highly recommend this Mazda’s service department..

All listened to my problem with the car and were very polite and courteous as always. Mechanic explained what was wrong and fix the car. EveryoneAt Ontario Mazda have always been very helpful.

I visited recently for service. The service desk was friendly and helpful. The waiting area was clean and comfortable. Great job!

Great conscientious service. Gave me a loaner of a current model and was a sneaky tactic- Im thinking of upgrading and I wouldnt have without this experience.Love this dealership.

I purchased a 2021 Mazda CX-5 at Ontario Mazda. I worked with Chris and was very happy with him. He was courteous, efficient, and didn’t pressure me in any way to purchase. He had the SUV’s I wanted to test drive ready to go when I got there. Overall I am very happy with the dealership and would highly recommend them.

Ontario Mazda is the best place to purchase a vehicle from. Every oil change is done quick and efficient. Getting an appointment in a timely manner working around my work schedule fits my busy life so well. Thank you Ontario Mazda!

Awesome customer service and very friendly staff!

Very courteous sales people and Office people, The salesman Matt made my experience of buying my first new car very simple and walked me through everything wasn’t in a hurry just to make some money like other dealerships

These guys are awesome. Great customer service. They answer your questions, tell you what is going on which your car and don’t try to sell you anything you don’t need. TrustworthyI drive all the way down from Rochester.

I was pleasantly please with the service advisor, Tyler. He helped with everything I needed and made it a fun experience.

The guy at the desk was helpful, set me up with a loaner for the day, and scheduled unexpected recalls to be taken care of....plus he and the others were wearing masks which was cool... great job!

Great customer service and such a professional but fun place to purchase my new car. Seamless and informative process for me. Thank you Ontario Mazda!

I always feel I get a good and fair deal when purchasing a new car with Ontario. In fact my wife and both my daughters also bought their Mazdas at Ontario as well.Service is also very good where you feel that the charge is fair and you didnt pay for something you didnt need.Friendly and Fair thats Ontario Mazda.

Everyone was so courteous and helpful, it made shopping for my vehicle a breeze. I love my Mazda!

Always quick to get me in and quick to finish my work. They have always been fair with their pricing too. Keep up the good work!

Excellent all around! Ask for Matt Fitzsimmons if you are in the market to buy a car. Very knowledgeable and goes above and beyond to make you feel happy and excited about your purchase. Service department is amazing!! Fair pricing and the work they do is always perfect. Highly recommend Ontario Mazda.

John, the service manager, was very helpful, professional, and just a straight shooter (unlike the run around you get at many other auto service departments). Had Android Auto installed, he went above and beyond to personally show me in my vehicle how to navigate through it, making sure everything worked perfectly before I drove off!! Highly recommend John and his team if you need any service done on your Mazda!!

My service was fast and easy, since the issue was just a sensor reset I wasnt even charged. Ill definitely be back in the future.

Went in for the first time good customer service courteous,promt and efficient,thank you.

Service was excellent but their were a number of employees wondering around without masks which made me uncomfortable. It was obvious management was not there. The guy in the red Mazda hoodie was especially mask adverse. Also the young lady with the vacuum could care less. It’s clear to me Ontario doesn’t care about the health of their customers.

Very good at there jobs it was a a pleasure purchasing a car from them

I purchased a 2020 Mazda MX-5 Miata from Ontario Mazda this past June. I’ve been to several dealerships, many salesman don’t take me seriously because I’m a young guy who looks fresh out of high school. This wasn’t the case at Ontario Mazda they made sure I was comfortable and happy with my visit. They offered to let me test drive a brand new manual car which I have never been able to do at any other place. The salesman was very knowledgeable taking me through every part of the car and answering all of my questions. They were willing to work with me with my trade in to give me a deal I felt good about. Great place to buy a car!

Awesome experience ~ virtually, during this challenging socially-distancing time. The communication was amazing! Joe was available and able to work with me to finalize a great deal. I LOVE my gently used Mazda CX-5. I am very happy with my purchase and with the great customer service provided by the Ontario Mazda team! Kathy D~ Liverpool, NY

Chris was extremely helpful and this was the most hassle free experience we have had with purchasing a car in recent memory. Everything was taken care of at a fair price. We are very pleased with our CX-30!

Service writers were very polite and accommodating. Work was done in a timely way and, from what I can tell, well.

Service staff is friendly, knowledgeable, and prompt. Tyler(service Advisor) has been very helpful. Always kept me up to date and informed. Offered a loaner vehicle while mine was in for service. Top notch service! Highly Recommend.

I had spoken to several dealerships in the Rochester, NY area and not one of the Sales people seemed to be helpful, or really care about getting to sell a car. I came across Ontario Mazda and from the initial phone call to picking up my new car was flawless. Chris made the process efficient and simple which I greatly appreciated! They have won me over for future purchases!

No surprises. Quick and friendly. Bought a replacement oem wheels for twice the price of a higher quality, stronger and lighter after market wheel. But you want them to match, right? Had I not lost my job in July due to covid, I would have just bought 4 aftermarket wheels.

The service staff at Ontario Mazda has always been top notch, providing detailed explanation on the condition of my car not rushing to make repairs, even doing diagnostics that might occasionally refer me to another vendor. I couldn’t recommend them more highly.

Great sales team. Service and Financing go above and beyond. Disappointed in the clarity of the service agreement conveyed before coming in to sign it on the spot.

John the Service Mgr kept us up to date on status of hitch installation. As an added bonus Ontario Mazda loaned us a new Mazda CX-30 to drive around while our hitch and wiring were installed. My wife and i liked the CX-30 and would strongly consider when we are ready to move on from our CX-3!

Oil change on 2020 cx5,very quickly done and complementary 5 stars!

I called yesterday to make an appt for a recall that has already shut my car down once this week. I was told a couple of people were at lunch and I would get a call back when someone came back. I got no call back. I just called again and got a message to leave a message. This recall problem drained my battery dead and I needed to get a jump. They should take this more seriously. This is not the first time I was told Id get a call back and no one called back.

Service department is exceptionally over priced. Find yourself a trusted independent mechanic and skip the price gouging dealer.

Excellent as usual!

Ontario Mazda was a great experience from the first moment I called in search of a new vehicle. Every employee I talked to throughout the process was respectful, pleasant and patient in explaining details I wanted to know. The General Sales Manager Joe, is a very personable guy. As soon as we spoke, he reminded me of a father or grandfather, felt like he was really looking to help me and not himself. He’ll cut you an honest deal from the start. I never felt pressured during any part of the process, as I’m sure some dealerships can make you feel when buying a car. I drove over two hours to work with them, when there were 3 other mazda dealerships closer to me, just because of how they treated me. If honest and reliable is what you’re looking for, this is it. I left with my new suv feeling great, and I’ll definitely be a repeat customer in the future.

Service department at Ontario Mazda is second to none. Was planning on spending a good chunk of money on brakes on my 2016 Mazda 3. Dropped the car off. Service manager (Tyler??) was waiting my arrival. Handed over my keys, he gave me the keys to a sweet loaner, and said he would call with any concerns. Same afternoon he called back and said the brakes are still in good shape, and didnt need to be replaced, but just serviced. They could have stuck it to me with a full brake job but instead only did what was needed at a small fraction of what i thought i would be paying. These guys are fantastic. Nice to see that they are honest with what needs to be done to your car. My next car this summer will be from Ontario Mazda or Ontario Honda. Fantastic!!

The work was performed.as scheduled, however, the scope of the recall included adding a subframe brace and coating with wax. Shortly after the repair, I changed my oil and I did not notice any additional subframe bracing and I question the effectiveness of coating the subframe with wax without first degreasing, and/or cleaning/blasting the metal. It could be that I didnt know what to look for but Im not convinced any bracing was installed. Otherwise, the staff was friendly and accommodating and the repair was not lengthy. Maybe it should have taken longer?

Quick and painless experience. It was easier than some grocery shopping trips Ive taken. Highly recommend.

The waiting room in Ontario Honda was under renovation so they had me sit over there. Look at some monster products theyre nice. The waiting room was nice and it had a TV. I dont own any monster products nor have I ever purchased any Mazda products. I do like the Mazda convertibles and the Mazda 6

Service department is pretty consistent and good. I like that they have a place i can work from while i wait. They are not quite as meticulous about kerping my car clean as i would like but not bad.

If I could leave zero stars I would. Ontario Mazda changed my oil and did not refill it with oil. The dipstick was dry and the red oil light went on. I asked Ontario Mazda to perform some non-invasive tests to determine if the engine was damaged. They refused. I would not recommend this dealership

Always a pleasure. Good service and completed on time.

Friendly fast and efficient service.

Chris (sales) & Mike (Manager) were great to deal with. Never felt I was being sold, never felt like I was being taken advantage of; they were very genuine and it was clear theyre just plain good people. Got the vehicle we wanted for a fair price.

Very friendly, knowledgeable, and helpful staff! They really go above and beyond for customers 😊

Jeff is great - this is the second car he’s sold us. I had no intention of even looking at the car I ended up buying but I absolutely love it. The whole team there is great, genuine, patient and communicative from start to finish. I highly recommend this team!!

I have purchased my cars from Ontario Mazda for many years now......I was unsure about the sales person I had........I was confused several times regarding the trade in & financial end of things. I am happy with my Mazda

Ontario Mazda treats you like family. They have always treated me with the utmost respect and given me discounts when they could find them.

My encounter with Ontario Mazda where is concerning a simple maintenance procedure on my car. I contacted Sarah in-service and she was pleasant and accommodating from the start.Since my vehicle is not even a Mazda in the back of your mind you wonder if they would show the same consideration as somebody that actually purchased a vehicle there. Sarah and the service team obliterated my concern and were stellar and not being simply professional but also personable I actually came back and commented to my wife how well they treated meI am in an intense sales position and have been for 27 years and it’s very rare to be treated like I treat the people that I serve I most assuredly give them five stars

In and out in no time flat!

Have used this car dealership/repair shop for 25 years, worth the drive from pittsford for new cars and car repairs, full marks for ontario mazda