Dont try an appointment online even when its confirmed they will say our system isnt working I needed an alignment and apparently that is broken too mayb like McDonalds milkshake machine. No attempt to even try to reschedule an appointment just blank stare and acted like I was a disruption to their day. On top of that I had to wait in my car cause they were 45 mins late to work completely unprofessional

I recently went for NYS inspection which was told I failed . Needed all four pads and rotors replaced, tires and needed alignment . Went to another local place was told I passed but in fairness needed back pads and rotors probably in a few months, but passed and the front breaks were like brand new. Cost comparison Mr Tires quoted me with out tires 1014.00 cost at an Honest business 107.00. Yes they were very nice but so are shady salesman Buyer Beware…

Made an appointment online. Received confirmation of an appointment request and never got another email. Switched my entire day around to get to the appointment and the clerk said he replied saying the appointment was declined. I never received notice. I only have one email from them (checked spam filter, checked all inboxes and ran a search Mr. Tire) no email declining my appointment. Killed myself to get to the appointment only to be told they were out of inspection stickers. I would avoid this place.

Honest, wholesome mechanics. Really good team with good work. Saved me from being scammed over big time by another shop.

Friendly and quick. They fixed the problem with my car in no time

Had called early in the morning as I had a nail in my tire. The Manager Anthony Babcock had me in and out in 25 mins...He also gave me a quote on some new tires. He was not pushy at all and explained a lot about tires to me.Super nice crew! Will be back for new tires. Highly recommend!.

I had the best customer service experience in a long time at the Canandaigua location! Joe, the manager is the most courteous, sincere and professional manager. The technicians did a fantastic job as well!Will definitely be back!

I was able to make an appointment in a timely manner (the next morning) to fix my leaky tire. I was greeted by name in a friendly fashion and my vehicle was taken into the shop on schedule. The manager provided up-front pricing and updated me as my vehicle was worked on. Reasonable prices and excellent customer service. I will return to this location as necessary in the future.

We came here for an inspection and rotation / oil change. Pretty straight forward although we waited a bit longer than expected. Only complaint is a lack of seating in the waiting area.

The Manager Mr. Reshard is great, he is so customer oriented, he exceeded all my expectation. He did not pushrather he helped me an old man 78 years old.He provided excellent suggestions and support.He is a credit to your company.Please let him know we appreciate him.When I do need work on my new car I will see him always him first.

Dropped my vehicle off at 11:00am for a State inspection and tire rotation, very easy jobs, I thought it was weird I did not hear back from the shop and it was already 4:00pm so I tried calling the store to get an update. But no answer. I figured they may be busy and Its already been 5 hours so I showed back up to the shop. They told me that nothing was done and that there was an issue with my tire that would cost me over 100$. This shop wasted 6 hours and didnt even get done what I brought it there for. This shop goes out of its way to waste peoples time and will try on purpose to screw you out of your money. Do NOT support this horrible place.

Just an NYS inspection and it was rapidly and professionally completeld.

I love Mr. Tire! They are always so pleasant and has great service, and are honest and decently priced. I popped my tire and they were able to help me out and fix it the same day. Thank you Mr. Tire, I am so grateful!,

Thank you Mr. Tire! We were traveling to visit family and got a flat tire. They patched the tire in under 30 minutes and didnt charge us! My wife even fed our six week old in the waiting area. Absolutely wonderful folks. We will definitely be back. Thanks again.

We have had our vehicles serviced by this location for a long time now. Employees are always very nice, very knowledgeable, and show they really care about your safety and your vehicle. Always willing to work with you and give positive suggestions. So you can make the best decision.

Plugged a tire. They were honest, did it on the spot, and didnt charge me after finding out Im a veteran. Best of all, they put the spare and tools back and even asked about where to find the lug caps. They treated the car as if it were their own. Ill be giving them more business in the future.

Tom is a great service manager! Every time I come in he is very personable and helpful. He answers all my questions and makes sure Im satisfied with the work to be done. Fast Service! Thanks to all the guys in the shop. I am happy to be a customer.

These guys delivered amazing & unexpected service! They took care of all my car needs and made you feel like you were a priority!I would most definitely recommend them.

An excellent outfit. Ive purchased two sets of tires, and my son had some complicated wheel and brake work done by them. All was done professionally, and I was treated honestly and with respect throughout. Highly recommended.

Returned to Mr. Tire after having new brakes installed because I kept hearing a rattling noise whenever my vehicle was in gear. They were able to determine quickly that my heat shield was loose. Put new bolts on and sent me on my way. Very curtious and professional. Thanks guys!

Great service. Had a puncture and they got me on the road again in no time. Thank you for taking care of me.

Mr. Tire staff Tom and Kevin are excellent, knowledgeable, and very friendly. Their experience with people and expertise in auto repair have made them not only my choice in auto repair, but my recommended choice for my family and clients. Mr. Tire truly stand out from the pack with so many options in the area.

Great place to go to get your car worked on. Very nice store manager and workers. My 2013 Hyundai Elantra wheel bearing was making noises, took my car there, and they did a great job fixing the issue in a timely manner at a very reasonable price. I recommend this place to anyone.

Kevin and Tom did a fantastic job.. I need 4 tires and alignment and Kevin was able to take me in right away. I got a great deal on Goodyear Tires! Fast efficient and reliable is what I would say. I also wanted to state that the showroom is clean and beautiful! They have just remodeled the store and it looks awesome. If you are looking for tires or service I would absolutely recommend Mr Tire in Canandaigua.

I went in on Saturday March 2nd, 2019 and the service was with out a doubt FANTASTIC. Tom the assistant Manager was so friendly and helpful. He made sure that I was aware of what they were doing at all times and aware of what my car needed. I went in because my Windshield Washer container and water was not coming out of the blades. I had replaced my Windshield the day before. Well the place forgot to connect the wipers and the hose. So no charge on that service. I also asked Tom if I could get a Oil change as well because I was due. He let me know the cost and then I had it changed by Dillon. Dillon was also very friendly and went over everything and also checked the tires and let me know some great information. I highly recommend this place!! They were very friendly and extremely helpful, and most of all HONEST... I have already told all my friends on what a great place and experience this was. Thanks Mr tire for employees that care. :)

Great shop, friendly and knowledgeable service! I appreciated that they didnt shy away from doing an inspection on my EV (Tesla Model 3) and are taking a positive attitude towards working on them in the future. Ill be getting my replacement tires here for sure!

Dillon and Kevin did an amazing job with my car! I visited plenty of shops and they all quoted me over $1,000 in repairs to fix a problem. They were kind, courteous and prompt upon taking my car in, they knew I was prepared to pay the amount of money to get my vehicle back on the road. After about 45 minutes they came out and told me my car was ready to go and the repair cost less than $100. Although they didnt say it since they do not bad-mouth other shops, it was clear I was being taken for a ride by the two other places that gave me a price quote. They have earned my business for life and I will be returning for anything I need thank you Dillon and Kevin!

My cars exhaust was pretty close to falling off. A friend of mine recommended Mr.Tire in Canandaigua to me. It was an easy fix but they did it free of charge. Ive since returned to have my breaks fixed and another time for frame damage. Just a great group of guys. If your looking for a fair and honest mechanic, this is the place. Honest and fair prices. What more can I say? Glad I found these guys. I highly recommend them.

On 11/7/19 I took my vehicle in for a bad control arm that a previously Mr. Tire in the Rochester area replaced several times. I decided to try this location since I had a bad experience previously. I told my situation to Tom S.- Assistant Manager. He informed me that he would try and help me considering a had a bad experience the last time I visited with Mr. Tire. He confirmed that the drivers side control arm was bad along with the left front inner tie rod and rear shocks needed to be fixed. The front end alignment would also need to be done. I told him to replace the things he suggested and I would have to have Advanced Auto Parts warranty out the parts for the rear shocks. I picked up the car right before they closed and drove it home. On the way home I heard a loud noise like I was hitting a speed bump consistently. Took it back the same night to come to find out the rear shock bushing where the shock sits was bad. I was never told before hand that this part was bad and needed to be replaced. I never heard any loud noises from the rear of the car. When I spoke to Kevin- The Manager asking him why wasnt the car test driven before I picked it up and how this bushing was bad all of a sudden?? He didnt have a clear explanation other than than saying he was sorry and the shop shouldnt even have made the repair to the control arm. He also tried to tell me that if I repaired the rear sway bar links and bushings it would help. I tried that and it didnt help. (Note: I supplied the parts. They repaired free of charge.)Took my car to another auto shop. They found that in fact the rear bushing was bad. Also found the left front outer tie rod has play. Not sure how Mr. Tire didnt notice this since they replaced inner tie rod. Pretty much wasted my money on a alignment since the outer tie rod need to be replaced.For $130.00 per hour for labor I expect more out of Mr. Tire. In my opinion this shop made a mistake and didnt want to own up to it. I will let you decide whether or not the shop did what you would have wanted. I wont be returning to any locations in the future and letting my friends and family to take there business elsewhere.

I’ve taken my car to a few different places, but Mr. Tire is hands down the best. The big thing that sets Mr. Tire apart from other places is the customer service. Also, any time I’ve had work done, I’ve never had to take it back which is unlike experiences I’ve had at other places. I would definitely recommend Mr. Tire for anyone looking for (obviously) tires or any other maintenance needs.

The team at Mr. Tire took great care of me! Dillon took extra care not to mark up my Aluminum wheels when mounting and balancing them. (Very much appreciated) The managers Tom and Kevin were also very pleasant, and personable. I will be sure to call them in the future!

Always great service Here! Quick and have never had any issues. Employees are easy going and they are willing to work with you on pricing. Will always come back here when I need any work done on my car!

I have been coming to this Mr. Tire store for over 8 years. Both Kevin and Tom have provided me with excellent service and guidance about my vehicles. They offer a free comprehensive survey of your car. This was helpful because I recently purchased an older SUV and wanted to have a professional to check it out underneath. A+

My family and I were headed out of town recently on a Friday afternoon and my vehicle needed a qjick repair. Tom the assistant manager got me right in and did a great job. Tom is dedicated to customer service. This is a great place to get car repairs done.

Tom and Dylan were great. They accommodated my towed in mangled tire in between appointments, talked to me like I am a human being, and were kind enough to let me know about my other remaining tires. I couldnt ask for more in such a situation. Great service, great looking shop that even has USB plugs for the long waits! Top notch!!!

Fast service and the staff is very easygoing. They don’t try to rip you off or sell you things you don’t need. I would recommend Mr. Tire to anyone who wants great service at a great price.

These guys really helped me out the other day. I had a flat at 6PM on the 90, and after a quick tow, these guys were able to get me back on the road in 15 minutes.It was late in the day, and they were pretty busy. I really appreciate the help.

Stopped in with my Subaru after a snowstorm. Spoke with Tom who recommended some tires for the 50 other storms were sure to get. 6 days later another storm and the tires turned out to be killer with zero problem. Tom was extremely knowledgable and extremely accommodating with me inserting myself into his already busy shop.

Very pleased with the service at the Canandaigua Mr Tire shop. They quickly fixed my flat tire and put the spare back in its storage location. The staff was very friendly and helpful.Thanks for the terrific service!!! Will definitely go there again!!Update Sept 16, 2019: The great customer service continues. I had another tire puncture. Took the problem to Mr Tire in Canandaigua and again, the issue was repaired quickly. I remain very impressed with the quality of work and customer service at this tire shop. As before, I will definitely continue to get my car serviced at this location.

On a holiday weekend I had a screw stuck in my tire and the manager Kevin had me stop baco after work to repair the tire. This was great due to the drive home which is about 15 miles one way! Awesome job! Thanks for helping me out in a big way! Great service,

Had a problem with my tire, I went to Mr. Tire on a whim. I was not disappointed with their service in the least. Friendly staff, got my car right in fixed the tire quickly! Thank you Mr. Tire, not only did you “spare” me a costly repair bill from the dealership but saved me from having to call out for work!

The gentlemen at Mr. Tire in Canandaigua, NY were willing to help my out of state family, driving home to MA from Niagara Falls. After having my car towed to them from Geneva they spent at least 1 and 1/2 hours driving and testing my car on a busy Saturday afternoon. We were offered a very honest recommendation that a clearer diagnosis would be best from a dealership so that we weren’t in the position to just start replacing parts or put a bandaid on a more serious overheating issue. It’s not often that one can find that type of integrity with mechanics. Thank you Mr. Tire ☺️

Convenient, friendly, and fast workers who do a great job. Staff was able to get me in as soon as I called to fix a tire. Couldn’t be happier!

I cant speak highly enough about Kevin Bates and the service he provided to my husband and I. At 6pm on Saturday night, he repaired a tire that had a nail so we could drive home to New Jersey on Sunday. He truly went above and beyond and he restored our belief in the kindness of others! We need more people on the world like Kevin!!!

Great place to get all your service needs. Bryan did a great Job. Expeditious service.

Very helpful, considerate and quick. Had issue and they fixed it quicker than i could ever do. Will definitely use them again for any car fix

Weve brought several of our vehicles here, both for planned purchases and installation, as well as emergency flats. In all circumstances, the Canandaigua Mr. Tire fixed us up with friendliness, professionalism, respect of our time, and great value! This morning in particular, my husband had a flat on his way to work and limped his way to Mr Tire. They got him in as soon as they opened and he was on his way less than 20 minutes later, for the best price in town! I highly recommend this location for any and all of your tire needs and will be returning next time were in need.

Awesome customer service! The guys here are always friendly. They even were able to squeeze me in for oil changes last minute with no appointment. I have been going here for serveral years and will continue to come back.

I had a great experience here. Everyone was very friendly and pleasant. They showed me exactly what needed to be done. prices were very reasonable. I would recommend them to anyone needing service done on their vehicle.

Has reasonable prices for the service they provide and dont try to sell you more than what you need. I think they are reasonable and very nice. I have never felt like I do with them. I highly recommend the people at the Canandaigua location and the store manager Kevin was very honest. He made sure I understood what was being done and didnt talk down to me.

These guys are the best around! Best customer service experience we’ve had!! My wife and I have both purchases tires and other services at this location! Everything was methodically done and care was given to every step! If you guys are reading this, thank you!!!

I had an appointment for them to check out a tire with a slow leak. They took me on time. They found and explained the problem. They didnt try to upsell me on a new tire. Repair was quick and reasonably priced. I will trust them with more work in the future.

Kevin Bates did an amazing job! it was my first visit here and he was friendly as soon as i walked in! he took me in right away and offered the best deal for me and the car i drive! i truly appreciate his work and his service. I will be returning! thank you kevin and team!

Always a great honest service. I enjoy the staff has been amazing since day 1. Why Ill be coming to this location no matter what. Thanks again

Came in for an inspection and needed a lug stud fixed. The staff were friendly and kept me up to date on everything that was being done. I was very happy with the service and the pricing. Ill be coming back here to get my car serviced in the future.

Always a pleasure. Honest and fair. As an Uber driver having a good support team is vital to my success. Thank you Canandaigua Mr. Tire

They take good care of their customers! Manager makes good suggestions for auto maintenance at reasonable prices. Mechanics are efficient and thorough.

Service is always prompt, professional and correct. They have taken care of my vehicles for years and will continue to do so. Kevin, Tom and the staff are outstanding and I will continue to bring the family vehicles to them.

Charged me $76 bucks for an oil change did not even do the rotation. Told me my vehicle takes full synthetic when it only take partial. Never told me price then charged me the $76 when I picked it up. Do yourself a favor and go to Monroe across the street Mark is very honest and fast they only charge me $45 for my oil change at Monroe. Luckily they are right there go there instead!

Excellent customer service! When I brought my sons car in for new tires they actually gave me a ride home when they learned I didnt have one and would have to wait there. They also did some exhaust work on it for FREE because I told them we were trying to get the car to last through his Spring semester and that he was a delivery driver!

I stopped into the Canandaigua store with a slow leak in one of my tires. Tom, the manager, had the mechanic pull the tire off and check it. At this point they could’ve told me I needed a new tire and I would’ve said OK. But they were able to plug the leak and save me quite a bit of money. When it’s time for new tires I will definitely go back and give them my business.Thanks for the honesty.

Great service, friendly and experienced staff. Flexible scheduling, good communications, reasonable prices. These folks go above and beyond and I rely on them to keep all our vehicles safe and running well. Thanks guys!

Heading to NC the next morning when I noticed tire was low; and saw it was punctured. Called Monro which was busy, they referred me over to Mr. Tire. Kevin at Mr. Tire was able to get me right in for a plug and patch. Kevin also informed me that there was an online promotion for a free tire repair. The quick and professional service was worth the stop alone.

I have been to this location in Canadaigua several times now. Great customer service as always! They are extemely fair with their pricing and explain the details of the work being done in detail. You will get treated like a valued customer instead of another number like other service centers I have been to in the past. 5 stars.

Ive been there twice, new tires and alignment. Both times I was treated with courtesy and professionalism. Work was done right and quick. Discounts were offered both times. I will definitely go there for my car maintenance from now on.

Not only were they very helpful when I had my car towed to their shop, but after my engine blew, kevin was more than understanding when it came to pricing and storage of my car. Great guy and great place. I highly recommend this place to anyone!

I came in on a Saturday night at exactly closing time & Tom was extremely professional & took great care of me. I appreciate this company. Thanks guys 💕

Great shop! Would recommend taking your vehicle here to get serviced.

I get oil changes here. They are very truthful & upfront regarding what your car truly needs. Very polite people.

With cold weather comes low tire pressure. A quick visit to Mr. Tire ad the problem went away. The Store Manager, Kevin Bates, explained how the drop in temperature relates to the loss in tire pressure. I was expecting them to just fill the tires but to my surprise they rotated my tires for free and filled them to the proper tire pressure. Ive bought several sets of tires from Mr. Tire and have always experienced top shelf service. In addition, they do other repairs as i discovered when they fixed my brakes last year. I highly recommend Mr. Tire as I am a huge fan of this store. RM Beato

Came in today to have my car service. Can can not say enough about my experience and how happy I was. I was greeted very professionally by Tom, the manager. Tom went through everything with me that I needed for my car and made me feel comfortable and not pressured by the whole service experience. I can not say enough about my good experience today at Mr. Tire in Canandaigua. I will be back!

Staff if very nice and welcoming. Service was great and very fast. Over all a great experience. Will be going again 10/10. Oh and free wifi always makes things even better.

Thank you Tom Sandore Our first time at a Mr Tire and we will definitely be doing business with you instead of Goodyear . Fast, efficient and professional service. Hard to find now a days. Tom Phillips.

Outstanding! I’ve had tire service and repair work done at Mr Tire in Canandaigua number of times. The manager Kevin and his team do an excellent job of thoroughly and honestly diagnosing what what needs to be done. There’s no arm twisting. I’m always in and out quickly and know the job has been done right.

I’ve taken my car here a handful of times now. Normally no issues. However, the last couple of times my car has come out with NEW PROBLEMS. This evening for instance my car was brought in for a valve stem repair, they fixed that but in the process BROKE my driver side door and wouldn’t fix it when brought to their attention right there in the business parking lot before driving away. Now my door won’t close, it won’t lock, and the sensor is always going off. Again the door worked just fine and wasn’t broken when it was brought in.

Very professional and knowledgeable technicians. I was very pleased with the service I received. My needs were addressed and resolved. I was very satisfied. Definitely would go back.

Kevin, Tom and the rest of the staff are professional, knowledgeable, and happy to help and explain. They do good work, and care about their level of service.

Ive been bringing my vehicles to this Mr. Tire (previously KOST) location for years. Kevin and Tom are knowledgeable, professional, and honest. The mechanics do great work. I highly recommend this place!

Tom was very kind and professional. Honest and clear in what needed to be done. Thank you for your good service!

I have been coming here for 5 years. These guys are great. I have always had a great experience here and they are honest and courteous. Highly recommended.

We have had very good experiences with Kost Tire. They have done all the work on my car in recent years, and I have not had any problems. When my dealer has recommended certain things, Kost has told me what I actually need, and what can wait for the time being. They also offer great prices, and even have deals with certain employers that can help give us a discount. My husbands company has a deal, so we saved a little more money through that.

Service is always good. Kevin and his team are always helpful and friendly!!!Kevin has been very fair with pricing - excellent service and always keeps his word.Thank you for the excellent service.Jim DelVecchio

Fair price for oil change with the coupon they gave me free inspection of the car which pointed out things that could be replaced in the car which is helpful. I was able to get in the same day I set up appointment which was nice as well friendly staff.

Friendly, knowledgeable staff. Happy with all the repairs they have done to my vehicle.They get my vehicle in, fixed and returned in a timely manner for a good price.

I’m always treated with respect and never do they try to upsell me on things, like some places do. Kevin is always helpful and provides great customer service.

Bait and switch. Received a quote for four new tires Through Mr. Tires website. Showed up for the appointment and was told that the quote was a mistake and the actual cost would be $90 more, and that there were also several undisclosed fees, bringing the total cost to about $150 more than originally quoted. Going elsewhere.

Cant say enough great things about this place! Kevin and the whole team only do what they do to genuinely help people out. Theyve worked with me on pricing countless times and made my life easier. Great deals! Thank you, Mr. Tire Canandaigua!!!

Mr. Tire Canandaigua has a great staff with excellent customer service. I go there and feel comfortable knowing I’ll get the best service. I take both mine and my wife’s vehicle there to be worked on.

Great service! No long waits! Very helpful! I would highly recommend Mr. Tire for all your service needs.

Always a great experience Kevin and his team are very knowledgeable and friendly. I would highly recommend them to everyone who needs any type of auto services.

Amazing service here!! Great customer service! Kevin Bates was an amazing store manager, he helped me understand everything that my car needed and was an absolute nice person!!

The manager at the counter always seems put off the couple times I have been there. I came in for a quote once for tires and most recently a problem with what I thought was low inflation of a tire.Both times he acted inconvenienced with providing assistance. Repair costs are expensive and his attitude does not help his business. Would definitely not visit again. Uptown tire is awesome!

Kevin was great. Service was efficient. Will definitely come back and highly recommend their store.

I had a nail in a tire. I dropped off the tire to them in the morning and they put a patch in it and gave it back to me same day. Great service.

Great service! Extremely helpful and reliable group of people! Would highly recommend.

I had my car towed there to get repaired. I told them the car was powering down as I was driving, and bucking as i was going down the road. I told them I thought it was my alternator. The guy called me back and told me everything was fine, that it was only my battery. Which I thought was weird because the car has never not started for me, except for the last couple of days. Basically, he was probably thinking that i was just some dumb broad that left her lights on. Also I was told that I had a fuel leak that they need time to find, but wasnt to bad and could wait to be repaired just to make me aware of it. Well I was driving the car after the supposed repair and it was doing the same thing. I had to take it to the Kost Tire in geneva where I originally wanted it taken. Well it turns out that it was my alternator, and the fuel leak was seen by the puddle of gas sitting on the top of the engine. Oh needless to say the car is getting fixed properly by the Kost tire in Geneva. But when this supposed repair was done and the car left me stranded it was on my birthday. So thanks Kost for a lovely birthday.

I have always had a good experience coming here. Mr. Tire has saved me a ton of money on maintence and repairs. Highly recommend. Friendly staff.

Always do a great job on my truck. Tom Is the man. Its appreciated guys

Friendly great service and punctual. Been buying tires and other services oil changes for years. My kid s come into town they get service same day.

Staff is friendly. My Inspection was done quickly and they informed me of things that should probably be changed soon. Recommended