This AAA location was the best and most convenient location I’ve ever been to. I am especially grateful for Lillian! She did everything in her power to ensure that I left satisfied and because of her kindness and willingness to support my needs, I left beyond satisfied! Thank you so much again, Lillian. You are the absolutely best representative ever! I do not believe other representatives would have been as supportive, patient, and willing as you were in aiding me with my concerns. You went above and beyond and I will forever be grateful for your kindness. I wish you the very best…did I mention you deserve a major promotion! ;)

First time visit here, came in for DMV services. There was a small line for check-in staff were really friendly and helpful ( think Chik-Fil-A friendly) they direct you to whichever service department you came in for. The person from the DMV service counter was ok ( more McDonalds friendly). Theres plenty of parking and restroom are available.

This Department should be called department of excuses, O boy I think we all some how have our time at the DMV good or bad, but when Supervisor at a AAA Says going to make an exception but only 50% This is a totally different level of smart bc For simple people it is either Exceptional or NOT Exceptional, therefore not going to be a AAA member even for a free. We Were trying to have name change on a title. The owner of the vehicle was a long time customer never had use claim on her AAA policy.

So many services and such efficient staff. Much quicker than going to the DMV

They offer all kind of services, insurance,maps to travel. Public notary ( free!) And more just visitem!!

In and out of there in 10 minutes paid my insurance and got a copy of my insurance paper and they were really nice

Great customer service! Mr. Mario Castañeda was super helpful. Thank you !

Though this establishment has been around for decades, I was a bit disappointed as a member when I discovered that they no longer accepted payments via debit cards for any transactions. Theyre only accepting payments via cash or regular credit cards. I barley had enough cash available to pay for my registration renewal. I let the agent know that I was truly disappointed as a member for almost 20yrs as this should have been explained to its members. Im hoping that other members are aware of this as this new measure could be a major inconvenience for others.

Wonderful staff.. Cant say enough good things about the people.

Was very disappointed that after 30 minutes of waiting for a travel agent to help me. She would come over and tell me Im going to lunch so I wont be able to help you. She said she only took people by appointments. Why didnt the person checking me in know that!! VERY DISAPPOINTED!!! Ive been a member for 13 years and this is the type of service you get unbelievable!!!

I love being a member of AAA. There branches make it so easy to renew your car registration and many other services. At this branch they even have a driving school. The service the was fast and very good. I was in and out of this branch in 10 min. Thank you AAA. I havent been a member of AAA for too long but know I will be form now on.

They have great service. And they are out to help customers not like dmv ! Dmv is so bad now!

The staff that take insurance payments have ack of customer service skills.

What ever you need is the one place ensures and DMW

It was easy to reach them by phone with insurance business I couldnt do on the app or web... unlike a lot of places which no longer allow you to speak to an actual person. I bought and sold 3 cars in a matter of weeks and the AAA agents were efficient and pleasant in making sure that I had the coverage I need in spite of the frequent changes.

Instead of driving down to the office I called and asked for a tour book on England, Scotland and Ireland. Customer service was very polite and helpful. The book arrived quickly and Im a satisfied customer.

Great place if you need DMV services. Plus all the great AAA services.

Great service, professional, responsible, safe driving, courteous I was super happy with the service.Thank you so much AAA you guys are the best. Thank you for getting us to our destination safely!

Plenty of parking. Took less than 30 min to get my cars registration completed and the tags put on my cat. I will always go to this AAA office for all my motoring needs.

Started with good customer service on the phone, prompt response from carriers and good service as well

Line moves fast employees are very knowledgeable and swift to get you in and get you out. I always have a pleasant experience when conducting business at this location. The only thing I dont like is my wallet always feeling lighter when I leave from here. lol of course Im joking about the money and I can sleep easy knowing that 99% of the other options for handling DMV business out there would not be a joke and they do charge a bunch in fees. They will even help you at AAA to save money every Chance they get. Great place get a membership and handle your DMV business gracefully in Burbank, CA.

All staff members are always polite, friendly, and helpful. I am usually in and out within 10 minutes.

I love AAA. its one of those places that is well managed and everything makes sense. However, I deducted one star because I was not able to use contactless (mobile) payment. And this isnt just in this branch. Despite having the necessary equipment for mobile payment system, I had to hand over my credit card and then sign with my finger on the card reader. Whats the point of having the equipment and not being able to use it in 2021 in the pandemic? Although, some transactions can be made contactless if you are enrolled in autopay, but why? I dont mind the transaction fees that they charge if you use a credit card, but certainly theres a room for further improvement. Thank you for reading.

They dont seem to care about people like they say they do on TV. They dont. They dont care about people who dont have tickets or accidents either.

Always helpful! A great way to avoid the DMV.

Super fast service came in for a fast trak and left within 10 minutes

Fast and friendly customer service. Triple A is a great resource for almost anything travel or vehicle related.

I could not get any assistance as I could not get a live person on the telephone after many tries. I got a recording every time advising to go to their office which offered no help at all when you are out of state and hundreds of miles from an AAA location.

AAA is good to have not just for emergency tows, but for many DMV related tasks.

Long time member. Great staff and services.

People are always very Attentive and Quick to help you. Very pleasant place.Thank you ALL ❣️

I can always count on this location for my DMV registration needs. The staff is very helpful. Very organized location.

Great place to renew registration.

Always quick, efficient and friendly. They move the line along quickly. Ive never had to wait longer than 5-10 minutes to get in and out.

Some times they help you alot Other times not so much

Great service. Great people.

Clean and well organized.Staff is really friendly

Very professional and courteous. I got a membership for a better rate when I called instead of doing it online. The mechanic was reliable and timely.

I reiterate, I went to renew my vehicle registration. The whole process took about 5 minutes from when I entered the premises until I left with my 2022 license plate sticker. Much faster than before the pandemic hit.

Amazing experience. Richard is THE MAN, nice professional, knowledgeable and patient. He gave me a detailed yet comprehensive explanation on the different coverages it was really helpful to me. Kudos for your stellar service Richard, you got one new customer !

Great people provide great service.

I usually go to the Burbank branch, but in the many years I have been a member, I have always received top notch service no matter where I went. Whether to process DMV paperwork,car insurance or a simple tow, I have always received professional and courteous service.Not only that, but I have used AAA tow service abroad since they offer reciprocal service with many other countries.

Always a pleasure to come here.

Quick response time out to Burbank to jump my Prius. I love AAA and you can sign up day-of! Hard to think of a more well liked institution in America when I ruminate on it.

This is the worst experience I’ve ever had with AAA. The people are completely incompetent to help you with anything and have no idea what they are doing. If you have moved to California, DO NOT come here to get your California registration. Time and time again I have encountered problems with them. Just go to the DMV or a private practice because they won’t waste your time like AAA.

Came there to get a quote and after waiting in the line for so long, finally got inside and I told the girl in the front desk that I wanted to get a quote (the most simplest thing), and it was obviously clear that she was new there and didnt know what she was doing and she was actually pretty confused. So she literally asked me multiple times what did I want and I kept repeating the same thing but she still didnt get what I was saying. Remind you I asked a very simple and clear question and and she couldnt do it. So I got tired and told her to ask someone else for help but the other employees were busy chit chatting and drinking coffee. Never come back here.

Friendly staff and great service

Best customer service all the employees. No exceptions

Beautiful peopleExcellent customer service

My favorite AAA in Southern California. Easy in and out and the reps always take care of me.A few hot babes that work here 😇

Extremely helpful and helped with the issues we had.

Fast and efficient DMV transaction. CoVid safety was practiced in a friendly manner.

I have always found it easy and pleasant going here! Much easier than the dmv and there is more than ample parking!The people who provide services are almost always pleasant and helpful and not out to prove you wrong! They are there to help you!It is a very good experience and I always find what I need !Murphy Romano

Beautiful experience lovely friendly people

Vehicle registration was well organized and moved at a good pace. Wait in line was 15-20 minutes.

So happy to be a member. AAA has saved me so much time by avoiding the DMV lines.

You come to avoid the DMV, but you’ll really appreciate the way they handle Covid restrictions! They take it really seriously and work really hard to get you in and out as safely as possible!

They took care of all my needs when my vehicle needed towed. I love AAA

Very friendly, knowledgeable and fast service.

Some employees.covering mouth only. Lack of enforcing proper distance. Shame on AAA

This is a very big AAA office. I have a very large parking lot. Have come here for the travel agency, and renewing my membership, and taking care of D MV stuff. I love that you can check in and they route you to the right department. I have never been in here more than 15 minutes max. Because they are so busy sometimes the parking lot is a little tight. But its worth it because the services are wonderful for the price that you pay. I highly recommend everyone get AAA.

Good. GOD.I came here to purchase admission to an outdoor attraction that remains open during COVID.I said so when I first arrived.I was directed to a line with everyone who was there for DMV services - weird - but ok.It was pretty sweaty waiting in the uncovered sun for 45 minutes (while new members were ushered to the head of the line) but hey - COVID, right? Glad they were being safe.I was cheerful when I was finally ushered inside, and repeated what I had come to accomplish.At this point I was shuffled between multiple staff members, none of whom were trained in member benefits and tickets...Ive now been at AAA for 90 minutes.Again, everyone here is super nice. But OH MY GOD the ineptitude. Being nice is immediately trumped by efficient work. Im sorry, but this is why people are having their jobs replaced by automated systems.At no point did I conceal that I was there to buy member tickets.At ANY point, the staff could have told me that they were untrained or unable to process these transactions, rather than having me wait there for an hour and a half, most of which was spent outdoors without cover.Ive been a member for years, but my experience here has really soured my relationship with AAA. I would give 0/10 if I could. What on earth do I pay for...

They were just about as helpful as they could be. Unfortunately, they couldnt help me with my issue (vehicle registration), but that wasnt their fault. Staff was friendly and helpful, and their strict adherence to Covid regulations made me feel very safe.

Quick friendly service and staff. Convenient location near my home. You can use them for so many different dav ser.

Clean and socially distancing appropriate.

Friendly personnel, good customer service.

During this whole pandemic theyve been able to help me while the DMV hasnt, I couldnt be happier to be able to still have a clerk help me with the nightmare of DMV paperwork. Attempting to do so online through the DMV didnt me nothing but stress me out. AAA was able to get everything done for me with ease

Everyone at this location is EXTREMELY helpful and very kind. God bless AAA and all their fantastic staff, esp here at Burbank office!!! 💕💕

Front lady was nice however the agent lady was not nice as she didnt respond to my good morning. She proceeded to ask what can I help you with with no room for a warm greeting.

The manager is nice frienly

Excellent service under Covid conditions and with a smile! Took no time at all... why would anyone ever go to the DMV?!

In and Out social distancing Im happy

I have had the most incredible customer service here on every occasion. It blows my mind that the above and beyond quality customer service still exists. Kudos AAA!

Open for essential services when the DMV, with the latters typical incompetence and hostility to Californias citizens, is not.

Long line in the afternoon. Going at 8:00 A.M is better.

Very helpful for my roadside account but I would never use them again for my insurance.

Super fast and friendly service from start to finish. Never going to DMV again. Thank you.

I thought I already reviewed this but dod they have a real smooth operation there they have a lot of people meeting at the door of hand sanitizer everywhere I wasnt there that long play a parking just a real real greatest stablishment

Was it a near death experience or was it simply a piece of Heaven hereon Earth ? A little piece of paradise we refer to as The Automobile Club of America’s (Burbank Chapter) Had Me thinking that maybe I was in Heaven for surly its counterpart ( The Department of Motor Vehicles)makes you feel like you’re in Hell.As I walked through the front door I was greeted by a lovely young female attendant who made me feel like I was the Scarecrow getting stuffed and groomed for an audience with the Wizard. Next I was escorted over to another beautiful young lady who was to be my personal salesman while walking me through this exquisite journey and help me through the various papers and process I was soon to be offered. Her name was Veronica Amzueto, and she couldn’t have been a more lovely or a more beautiful young lady, at the same time she was amazingly attentive and perceptive as to my increasingly Bidenesque declining cognitive skills. if it weren’t for the fact that I am already a happily married man she definitely would’ve be receiving a rose from me at tonight’s ceremony.My papers were quickly processed and faster than Governor Newsome can shut down a church service I was out the door with new vehicle tags and registration in hand. It’s places like the AAA that give California the little that remains of its once honorable name. 😎🥂🕺🇺🇸

Lines to enter. Business handled quickly. Friendly staff.

Customer service was pleasant despite the long wait due to COVID-19 restrictions.

Excellent service and Arlene in Insurance was so nice.

Great travel agent.

Variety of services. I did go in for DMV title transfer, got the license plate and sticker right away.

Gotta love the time this place will save you from the nightmare that is the California DMV!

Awesome folks

Had some documents notarized. Notary was excellent, explained everything, very knowledgable and thorough. Carefully reviewed and checked everything. I was very comfortable being in front of him at this scary time time to be out. All COVID safety procedures strictly adhered to at the ACSC branch. I very much appreciate the Auto Club!! Thank you so much.

It was easy to go in get your insurance set up and pay for within minutes.

Lets see... DMV services without the compulsory purgatory of a DMV wait? Yes please! Even better, the customer service at this location is exemplary. Pay the membership and reap the benefits. Its worth it!

You have to belong to AAA because if you need help with your car in Ca they are always available help you! How many friends can you call with a flat tire at 6 am? Probably none but no worries with auto club. Also you can get passport photos, maps, travel services, notary for only $8.00 renew car registration and discount tickets to theme parks. AAA is invaluable

Mario Castaneda the insurance agent dude was really helpful, friendly, and kind. I will definitely recommend him. In fact I am going to send my friends for their insurance needs. But, the majority of the DMV department workers were rude, lazy, arrogant, and mean. Ill never return to that place or make recommendation for service with the DMV section of AAA. And Im honest with my feedback.

Good protocol and beautiful women

Professional and Prompt! Thank you!!

The best...clean nice effecicent great place

Quick service, staff can be friendlier, ample parking. Gets the job done

Clean, pleasant and courteous service.

The staff were so knowledgeable and professional. I was in and out of there in a fraction of the time that I would have been at the DMV. So thankful they offer DMV services!!!!

The only do DMV stuff..no license renewal:(

Best alternative to DMV!

This is a great location with lots of parking spaces. The people are extremely polite and patient(especially the host/receptionist). Restrooms are available. The only down side is...those customers who are not happy with something or another, you will find them here too.