Replacing my battery was sooooo easy. They did by own todos. THANKS AUTOZONE!!
Thank you to Anthony for excellent customer service. He was patient in explaining my options for windshield wipers and then helped to install them. 5 star service all the way.
Kudos to this AutoZone location! A big thanks to Manager Carlos, and employees Jesus and Walter! They were absolute gentleman in assisting my friend with her vehicle. They were very knowledgeable and extremely helpful and helping us assess the problem at hand. They tested the battery, assisted with ensuring the new battery was connected, and even did a jumpstart. Unfortunately the car was still doomed in the end and they were kind enough to let us wait for the tow truck in the air-conditioned store.
I was so stressed about one of my headlight bulbs being out because I know nothing about cars, but Carlos G and Walter were so kind and helpful! They made sure I chose the right bulb and helped me install it. Zero stress! Thanks so much:)
They installed a new battery for me. Duralast Gold. If I am not mistaken, its the same battery as the defunct Sears Diehard battery brand. The latter ranked consistently in the top 3 year after year.
The staff was very knowledgeable. The woman that worked there was kind enough to put new wiper blades on my car. Thank you again.
The staff is very helpful and informative great place
The workers there were rude and didnβt help me find a connector piece for my window. They sent me to a sketchy car shop that tired to scam me. Avoid going to this place unless absolutely necessary
DAMIAN NEEDS A REFRESHER IN CUSTOMER SERVICE. PEOPLE ARENT MECHANICS, SO NO NEED FOR A CONDESCENDING TONE OR SARCASM WHEN QUESTIONS ARE ASKED.
The kindest most helpful staff.
Stop by to purchase wipers blades and services was quick and easy.
Great understanding and promptly solve my problem. Tanks.
Nice friendly service AutoZone
Excellent service!
Its ok. Nice staff
It was horrible worst customer service ever. When asking were I could find a certain item one sales associate asksAnother sales associate and his response was no we dont carry that here and I know they do because my husband is a Automotive Technician and has bought the product many many times before at Autozone.I will never go to that Autozone(BURBANK) again..unless all those employees are re-trained..
Knock on wood, have never had a bad experience at any autozone. Car had trouble starting, went over to AZ in Burbank and Andrew quickly tested my battery and realized I needed a new one. He was quick to look up the best one for me and installed it fast and efficiently. Model employee. Thanks Andrew!
Great price, great costumer service . Thank you .
AMAZING EXPERIENCE! I needed help finding a car battery for my Toyota Corolla, and I am Very Thankful from the help of Jason and Elizabeth. Rang me up on the best battery and installed it in right then and there. Great people, great service, and deepest amount of respect of everyone working at this establishment. 10/10 experience
Helpful staff. Seems to have a good stock of items. Competitive prices, a lot of their parts come from the same manufacturer(same photos on the websites) as their rivals.
Good alternative for high priced items.
Needed a bulb for my car Autozoner was great and very helpful was done in minutes Good place for basic autoparts
Everything is clean and organized
Crowded parking lot. Not much selection but otherwise ok
Found the parts I needed. Fast service.
The AutoZone in Burbank on Burbank boulevard is especially helpful. As a moderately disabled 55 year old woman I was especially appreciative of the service I received. Calvin, an employee there helped me with my purchase of windshield wiper fluid. He even assisted me by putting it in my car. Every time I go to the AutoZone in Burbank, I always receive great service! Thank you so much Calvin, you did a great job!
I was extremely happy with the sevice that was provided by Kelvin & Oscar at the Burbank store. They both went beyond my expectations when they installed my new battery and tested my alternator.I am definitely going back to AutoZone!Thank you guys!George
Really helpful quick service. Quickly IDed the part I needed, sold it to me at a low price, and helped me install it in the parking lot. I was in and out in five minutes. Thanks so much AutoZone.
Great customer service. Were very helpful. The lady who rang me up forgot to give me a sale item for sale price. She quickly caught her mistake and corrected it promptly. Enjoyed my shopping experience.
Amazing service!! Daniel was so kind and helpful and had some mad skills in replacing the headlight bulb of my Toyota Yaris. Highly recommend! Thanks guys!
Fast and helpful
Very good guy - Jim helped me very much with the matts I was looking for,
Always helpful and friendly!
Very helpful and knowledgeable.
Hi your employee Mayeli. At store 5362 gave excellent service and advice Thank You AutoZone for her 5 star help John Carson
Very helpful. Small compared to many other AZ. Just the basics.
Great people and fantastic prices!
Very pleased with Dans superb knowledge and patience in finding a complicated part. Very professional group. Ill definitely continue to get my parts there. Keep it up guys!!! Mike C.
Got variety I love it
Always helpful, well stocked with basic auto needs and good prices. Whats not to like.
Quick and helpful staff. Rep helped replacement my headlight for me too. Fast.
I was helped very fast. I bought a battery for my car. They tested the old one, it was bad. They put in the new one, and I was on my way. Very fast service. Good job!!
Amazing customer service! I stopped for windshield wipers and the young man behind the counter helped me install them. When I asked about a missing bolt for my bumper, he came out to take a look and spent 20 minutes fixing it, and refused to charge me. I wish I got his name. Really kind of him.
Nice people. Fast service
Auto zone has the best ppl working for them theyre always super friendly and very helpful....I recently came in to change a gallon of oil bcuz it wasnt the right one for my moms car she didnt have the receipt but the gentlemen that helped us was very nice in helping exchange it for the right one ...always great customer service π
Helped me after I purchased the wrong item initially. Returned it, found the right item and installed it for me. Thank you for your help
This place is awesome! They have the parts and are very efficient! I recommend Burbank Autozone!
Had the part I needed.
The people here are great! Both headlights went out at the same. I came in 15 min. before they closed. Not only did they help me figure out the right lights, they came out to my car and installed them free of charge.
Excellent customer service and knowledge. Got everything I needed. Also, they let me use their restroom since I mentioned I had a 2 he driver time.
I was at Walmart and my car dead in the middle of traffic. Later found out I needed an alternator. I called autozone to see if I could tow my car there and Put in the part in the parking lot. The manager of the location said yes. When I got there Pablo helped me from the moment I walk In. Pablo even helped put the new alternator in the car out in the dark while it was cold. Thank you so much! This is the best autozone I ever went to. I highly recommend it over the other guys. If I could give them 10 stars I would. Thanks again !!!
Ive been here a lot recently due to my car having issues this past week. The guys here are patient and informative, and even assist you with windshield wiper installation if you need it.
This is a hidden gem in the suburbs of Burbank. Along the Blvd. like a few other spots, there are a few places that serve the community well above expectations. This AutoZone is as well stocked as ANY of their retail stores Packed & Inventoried to perfection. The folk working here have always beem poliite & resprctful, glad to help and assist every one of their customers.Simply put, if ypu live anywhere nearby yoy must put this location on your primary dependable resouce list. I do, and Im very particular.
Had what I needed
They were super helpful and they installed my battery!
Mayeli was an instant help as soon as we walked in. She helped pick out the correct battery we needed in our Jeep and then even came out and put it in the car for us. I wouldβve been lost with out her.
The best place to get auto supplies around here, best staff, very polite and professional!
Iβve been 1,000 of auto zone that shop is the best service at all ππ½β€οΈThanks.
Went there after leaving Burbank Airport. Needed oil. Salesman was very helpful and friendly. Good prices.
Didnt have the part I needed but pointed me to the right place.
Helpful workers i like that.
Employees are helpful but I spent way too much time here for a simple item. The line was long and slow moving. Not enough staff to handle customers. Parking can be a challenge.
Told me what my check engine light meant free of charge just as advertised. Helpful staff. The next time I need to buy something for my car Ill be back.
Wonderful Location, easy to find the parts I need when rebuilding cars as a hobbie.
I am so disappointed with the bad customer service and the lying promises and the fake advertising.After I ordered my engine and spending $3000 on different parts they called me five days later to tell me that the engine will not be shipped, after I towed my vehicle to the mechanic shop and took the old engine out and the car is sitting there now with no engine all because AutoZones lying promisesAnd no one of these people helped (Edgar the district manager) and (Jimmy Swims the department manager)Very rude people and disrespectful. After all the hustling they tell me that theyll refund my money and get me a $100 gift card. These people dont know how to treat their loyal customers.This will be the last time I deal with AutoZone.Unbelievable experience. After all the hassle and waiting for three weeks they call me and tell me well pay you $330 reimburse for storage.Dont think I need your money. Im spending $10k on my car.You have to be responsible of your mistakes.The person whos talking to me said that I can deny everything, and I ask him is it a good thing to do that, he says its not ideal but its very good.What a shame dealing with you....
Pablo is the man to go to here. Definitely needs a raise considering how far in depth he goes to making the customer as happy as possible!!!!
Auto magically nice people, great service, thank you for your service.
The schedules are not kept... The employees close early before the specified time and it makes it a wasted trip to say the least....Any business needs to honor their schedules and not inconvenience customers....
Good location. Has the parts I need and is easy to get to. Parking can be a bit tight.
Great place to shop for parts at a lower price at the lower price. Theyve also been carrying name brand parts at competitive prices.
Our battery was so low the wonderful employees checked the battery and then jumped us #NEEDANEWBATTERY #QMECHANICHEREWECOME
They did not have correct coolant for modern Chrysler cars; in fact, they were completely out of any of their own brand of coolant, for any car. Had to go across the street to ORillys to get it. The Mexican made radiator cap felt flimsy and had every aspect of it reduced to the bare minimum.
This location has great customer service!
First time Ive been to this location, but its close to me in Burbank, so i swing by to get a new alternator. The guy that helped me was very nice and the place was well kept. Cant complain.
The auto parts are good quality and the customer service is good
Great service. He took time out of his almost ending shift to replace my battery for me. The only problem was the other guy wasnt sure what he was doing and had trouble serving people. Constantly asked the coworker what to do and how to do it. Even asked when they close?? 4 stars because of the older guy who was such a help. Mexican American but I forgot his name.
The most helpful people every single time and to my surprise more female stuff equally knowledgeable and helpful, great stuff.
This Burbank store is very good the employees are always so tentative andFriendly and most of the time they always seem to have what you need when you need something quick good store
JOSE IS THE MAN!! I needed an alternator for my 2002 s60 and i went there late at night around 9:20 Pm on July 3rd to get it replaced i didnt know if the alternator was good or bad and i was asking him about the return policy incase the alternator did not fix my problem, Jose told me that he can test my alternator before i buy the item, Although it was late He took the time To help me test my alternator and luckily it tested BAD which i was very happy to hear that, I got the new Alternator and Installed it this morning and all my problems are Fixed!! Thanks Again Jose and AUTO ZONE PLEASE GIVE THIS GUY A RAISE BECAUSE HE IS A GREAT EMPLOYEE!!!!
Id put in a 0 star if I could...waited THREE days for battery to come in and at the last day, after calling three times...the poor clerk told me order was CANCELLED - way past the 11th hour...going on FOUR days without a battery or car.
Pretty good stock of parts. I order a lot of things online these days so I know I get the right parts every time.
Thank you for trying! Merry Christmas!
Very polite staff, they go out their way to help the customer, this is my favorite auto zone :)
Greeted me when we came in very helpful prices fine showed me where the item was on the isle nice people good example of a store
Good peeps, good parts, good prices, Ill take em over pep boys any day!
Good selection and nice displays, just a little on the pricey side...
Nice and friendly staff
Poor service, no attempt to look up anything for myself and 2 other customers. If you already know what your looking for then this location shouldnt be a problem, other than that, dont waste your patience.
Very busy salesman helpful and courteous
Very Nices person Carlos great AtteNtion from him
You know theres always an autozone close by πAnd dont forget if you spend $20 make 1 point after 5 points you get $20 for you spend however you want at the store ππ»Very helpful for my wallet π
Good selection for a good price, was able to cash out a bit for my car here.
Great and helpful staff, never too busy to talk with you about your needs.
Couple of guys working here are cool and helpful. However, they donβt seem to ever have a lot on stock.
Great people, staff, who are very helpful and care about getting it done right. Five Stars.
Nice place will come back