Have gone here for years...last time was told about a 15 minute wait..got there and a ton of cars show up behind me.. I wait 35 mins only to be told they couldnt do the oil change because there was an issue with my oil pan plug. I needed to take it back to the last place it was serviced. I did, the dealership that changed the oil the day I bought it. I saw the screw. It was not stripped. It had no issues coming out. I called Express back to see what were the exact notes on my service call.....there was no service ticket.. The manager said it is policy to not service the vehicle if there is any tension. They do not want to do more damage as its a steel plug in an aluminum pan and they can tear it up.....it is a steel plug that goes into a steel sleeve inside the aluminum pan. Bottom line, dont go during the last hour of service. I gave two stars because the technician made sure I had oil in the motor before sending me on my way.

We have been going to Express Oil Change at the Mall of GA Buford location for 10+ years. Weve used them for oil changes, emissions, and mechanical problems with multiple cars over the years. We have had nothing but positive experiences with them. Even though the staff has changed many of times, the quality of service never has. Theyre courteous, fair in pricing, honest, and just overall great guys. I would recommend them to anyone that is looking for a fair and honest mechanic.

Exceptional service, professional, efficient and trustworthy. Especially Dee on my oil change and Kevin on my brakes. Ed runs a really superior express oil change location. Always friendly and helpful.

I Love this place so much, I took my mother and her car there. The check engine line was on, so they ran a code scan at no charge. They were able to diagnose and fix the problem, and still had us in and out super fast. Everyone you interact with is always super friendly and professional. Highly recommend!

Great customer service, wonderful staff great prices

This location was great! Dee had especially awesome customer service. He let me know what he was gonna do step by step and even offered complementary popsicles to the kiddos in another vehicle nearby. I highly recommend this location 😌

Discovered a problem with my husbands car. Called and spoke to David. He was very understanding and professional. Brought the car in this morning and was just going to leave it as they werent open just yet but David came out and got me right in. He fixed the car and had me on my way before work. He was super nice, polite and caring. I will certainly become a repeat customer. Thanks David!!!

I was promptly greeted, I was updated on the progress of my oil change and any other services being done. I was not pressured to purchase extra items and I was treated as a human. The process took less them 15 mins. I was impressed with all of the mechanics and their experience. Will return!

Fast and efficient. Their emissions technician was extremely knowledgeable and informative. Highly recommend.

These guys took me in last minute. They run a great ship and have a protocol they follow to get you in and out.They knew my truck and did their work without question.Great place for oil change or tires!

I am so great ful my boyfriend took me to Mr. Ed and his crew. They took great care of me. They explained as they did the work. The prices are Amazing! Finally I found a place where I can have my car serviced and not worrying about the mechanics taking advantage of me. Until next time Mr. Ed & crew.

Quick oil change, didnt even have to get out of the car. The price seemed pretty steep though.

I love this Express Oil Change Location. The main staff has always been there and I trust them. They are ran like a small business, so I can trust them. Every time I come they go above and beyond. And the younger guys there are always kind and know what they are doing. I always bring our family’s cars here. I believe Adonay helped us today. I forgot his name, but thank you.

Emissions test done in less then 15 minutes. Compatible prices

I did not want to wait about an hour for an oil change at this location so I went to Firestone on Mall of Ga blvd. and got right in. For two days after I had dirty oil dripping onto my garage floor from under my car and made a mess. I went back to Express oil change to redo the oil change and clean up the mess Firestone made and they said the oil is fine and cleaned up the underneath at no charge. I will only go to Express oil change from now on. They are worth the wait.

I have been getting my oil change at this location for about 2 years now. They are the absolute best! The customer service is excellent and they make me feel welcomed every visit. I could go to a location closer to me, but honestly no one can compete against these guys!

My daughter lives in the Sugar Hill area and her vehicle needed an oil change. Not being familiar with the area a quick google search led me to Express Oil Change. They had the most reviews and were close by.Dee provided excellent service! With customer service like that, it’s likely she will become a customer for life.Thanks Dee and team!

They are so courteous and friendly. You are in and out in a blink of and eye. I once came in 4,000 miles before my service was due and they were kind enough to educate me. Where do they do that at??? Yes sir here they do! My go to place for my car needs! Big Ups To You Guys !!

The service here was phenomenal. They were really nice and extremely fast on a Saturday. I highly recommend!

People are great, the estimated time of getting in to be serviced is not the best lol we cant all be Ms. CLEO. 1 star removal due to it being expensive and not so express. They should have an average wait time clock on the road before I get trapped in the parking lot. What am I supposed to do, jump the bushes if I dont want to wait 15 minutes aka actually 35 minutes?

They’re so quick that you just stay in your car while they change the oil. Plus it’s very reasonably priced and everyone there is always incredibly nice. Angelo was the technician I had today and he was so nice that I called to tell the manager how great he was. Go here if you want a super quick oil change and a super nice staff.

They have done several different for me on two different cars. And I am always happy with the service ^_^

Very impressed with the customer service here! I had brakes done on my Cadillac. They kept squealing afterward. The technicians concluded it was a bad set of pads, and cheerfully redid the job. They even provided us with a Lyft to get home. I really appreciated the way Ed, the manager, handled this. I would highly recommend.

I came in for an oil change today and the service was amazing! Donté did a great job informing me about the repairs my car needed. I definitely will be back!

David doesnt know what hes doing. The oil change was ok. Needed tires but he failed to even check. Didnt check belts or hoses either. Stood directly in front of my car as he guided me in, super dangerous.

Great first experience here. Not sure my reps name but he was very kind and professional. I also think he was handsome but I couldnt really tell behind his mask lol. At any rate, I was sitting in my car listening to a conference call as they changed the oil so this was super convenient! They really went over and beyond and added washer fluid for my windshield cleaning needs. They get 5 stars today. Ill definitely be going back hoping for the the same great experience!

I will not be coming back here after my last experience in this place. The first few times I came in for oil changes were good, but the last time I was here, the guy who did my change said he foresaw oil leak issues ahead. This was strange to me because I had fixed that recently.I began to see puddles of oil on the floor in my driveway and garage right after that visit. This was not the case before my oil change here. I almost sold my car because of this but decided to give a mechanic I knew a try. I went to this honest mechanic who checked my car and told me that something was not correctly screwed back on from a previous oil change. Bingo! I knew it. My mechanic fixed it without charging A DIME! I had called some oil bay manager called David at Express to complain and he was in denial talking loud on the phone saying it was not from them, using the word period. How rude and unprofessional.I was only coming here due to some reviews and because it was the closest to me after work when everywhere else might be closed. But theres always a Saturday to do an oil change elsewhere.Thanks but no thanks Express Oil Change. You lost my respect and my business due to dishonesty.

Angelo was great! Everyone smiling, happy, and helpful on a busy hot Saturday

This is by far the best shop in the area. These guys are not only customer service oriented they know what they are truly doing!! I have been taking advantaged of in the past due to that Im a woman but these mechanics have never made me feel that way, and thats why I have always came back!!! Wish I could give more 🌟stars!!

Just too busy, creating long wait. I typically come here to avoid the 3 hour long oil change service at the dealer....

It was my first time going here and to my surprise it was very pleasant! The associate that helped us (Eric) was very professional and the service was done quickly!

I loved this place!!! in a fairly newish driver and the stereotypical woman who gets my dad to tell me what i need to get done. i went to this place for an oil change. i didnt know how it worked and the guy was sooo nice about it! the oil change itself was super quick and i got to stay in the car while they did it. they topped off all my fluids and even tested all my lights to make sure i didnt have a bulb out. they didnt try to talk me into buying more than i needed and didnt try to trick me into fixing something that didnt need fixed. they were very polite and very professional. definitely going to come here for all my oil changes!!

The employees are nice, and the service is great. I did my emissions test and oil change and was out in under an hour.

Quick, no nonsense oil change. No overselling of other services, no doom and gloom if I dont do whatever is on sale this month... Just in and out in about 20 minutes or so, with a reasonable price. Very pleased.

Looked at the reviews on line of oil change stations in this area since my opinion of Ford has hit an all time low. Eric, his customer service and friendliness was above all the best, his interaction with me has won me over to keep going here. Great job Eric, it was a pleasure to have you work on my car.

I highly recommend this place! I went in for an oil change and didnt even have to get out of my car. Jerry did an inspection of all my lights and signals too, which was really convenient. I was impressed by his thoroughness and care he took with my car.I actually ended up there the very next day with my tire leaking air. What had been a slow leak for about a week was now a problem. They were able to help me out while sticking with my budget. They were super nice, getting me back on the road in no time. I will definitely go back to this place when I need service or tires! Thanks guys!

It was nice to have a fast oil change where I could sit in the car. Very friendly service!

Very impressed with the excellent customer service at this location! I was a loyal customer at another business, but a worker was very unfriendly on two different occasions. I am now going to use Express Oil Change from now on.

Always friendly and never pushy. I go here exclusively for my oil changes and emissions tests. Great bunch of folks who treat you right.

Ive been going here for over a year now and have had a stellar experience every time. These guys hustle, theyre straight up, and they provide exceptional service. They have serviced three different vehicles for me this past year. I will absolutely be back!!! A huge Thank You to all the Mechanics at this shop! Well done, Men!

Very helpful. I received a free carwash with my Mobil1 full synthetic oil change. Fix and reset my tire pressure monitoring system for free

Great customer service and professionalism from Angelo.

Very thorough, quick, affordable. 10/10 recommend.

EXPRESS OC, ARE SO PROFESIONAL AND NICE PEOPLE... ALSO GREAT SERVICE..... THANKS ☆☆☆☆☆

Extremely unprofessional at the way they handled my vehicle during their possession.I took my car in for a simple tire replacement job. Dismount 2 rear tires and mount 2 new tires. I left my vehicle with them for them to freely work on it, and told them I will be back to pick it up before they close. I received a phone call at 1:45PM, they told me that they could not remove my lug nuts. Then proceeded to tell me to come pick up my vehicle. My experience was good so far.Once I arrived to pick up my vehicle (4:25PM), I spoke with the gentleman who I handed my keys to earlier about other solutions. Then I headed back to work.Upon initially driving my car, it just felt different. I also had taken a picture of my miles upon drop off, and it has 2 more miles when I picked it up. I checked my tracking app to see the driving history, and noticed not 1 or 2, but 12 FAST ACCELERATIONS within a 1.65 mile period (Joyride, not a test-drive). I originally came to this location due to their previous 4.3 star rating, and didnt think they would mistreat my vehicle like this.I called the store, spoke with Ed - Store Manager, he apologized and tried explaining what had happened. I am very disappointed at how my vehicle was treated. I would not recommend this shop.

Wonderful work no complaints

During a pandemic it is hard to find a place where you feel safe. Everyone here is wearing a mask. They are the best mechanics!

Been there about 5 or 6 times. Always quick and theyre friendly every time

Shane was very polite and courteous, advised me what my vehicle needed, but no pressure or overselling. Ignacio, the assistant manager, approached us to make sure we were satisfied with the customer service. Highly recommend.

These people are horrible! My mom got a flat tire on the highway and this was the closest tire place they charged my mom over $100 for one tire. That is so overpriced and ridiculous!!! She has a very old car and wanted a used tire and I think that is horrrible of there part. He told us $34 at first but when we were done he charged her $108. They were not honest and that is not acceptable.

They treated me great and didnt try to sell me anything I didnt need. While changing my oil, they showed me the oil filter housing - and the tool that was left on it from a previous company. They showed me that it was cracked and got me another one installed in just a few minutes ! They will have our business from now on. Give them a chance to earn your business.

I had my oil changed a few weeks ago By a man named Jerry. I also asked about by new tires for my challenger he explained everything I needed to know in a very professional manner. He didn’t make me feel pressured into buying anything I felt he treated my car as if it was his own.. I will be returning in the future for any service needed on my vehicle!!!

It’s in the name, EXPRESS. Excellent customer service, knowledgeable techs, extremely fast service - I don’t know how such a gem exists. Plus they do anything your car needs at great prices compared to the dealer. Go! Now!

Fast and informative.. tells you every step and every need to help your vehicle run the best.

Well that was easy! Needed as oil change service, No appointment necessary, no up selling. Exactly what they quoted, quick and professional. I’ll be coming back!

Always fast and friendly.You pay a little extra for the convenience but well worth it to me.

Honest, efficient, professional, and friendly.

Everyone who helped was super friendly. They checked very thoroughly through the car. Im not very experienced with vehicles so it was comforting that the staff explained everything to me and the costs before acting on any of it. They didnt try to pressure me into any service and I will definitely be coming back for every oil change.

Great service and friendly staff! As soon as I pulled in to the parking lot I was greeted and taken care of. In and out quickly. The staff went above and beyond. I was very impressed and will definitely be back!

Nice experience, just took a little longer than expected, with an appointment. Everyone was great...

I highly recommend this place! Theyre always courteous, prompt, and professional. I received excellent service this week from Angelo. They never try to sell you services that you dont need. In fact, when Ive asked for certain services, theyve explained that my car doesnt need it. Thats integrity!

Eric serviced my vehicle and did a thorough, excellent job. He went the extra mile and painstakingly cleaned my engine after the oil cap had been left off. He gave me sound advice on the vehicle and inspected the car with care.Eric needs a raise, hes a true professional.

Fast and easy

I came at the last minute without realizing they were about to close. They took me anyway and they gave me very fast service. The employees were very polite.

You have to watch when youre a woman as they put 2000 mileage oil change on sticker for next oil change as they had done previously at the one before and the vehicle is every 6000 miles oil change SMDH

My first experience with this location was great when I needed an oil change. My last two visits were lack luster, as a result I will be finding another shop. I dont know what brakes or brand oil they put in my car, and my truck has the wrong oil filter causing the lifters to sound horrible right after I paid for it to be changed. They upsell like crazy, pushed me for new tires (which I bought a set of pirelli 2 months ago), new brake disc, new air filter (which i did need). The thing that miffed me was while everyone is getting upcharged around me, their windshield gets washed. I left with an unwashed windshield after spending $250 (a sign of disrespect).If you need oil for a vehicle you dont care too much about this place is perfect.

I have been a customer with Express Oil at Mall of GA for well over 7 years.I have NEVER had a bad experience with Express.They have always done a great job with all my car repairs. When I pick up my car I leave knowing that I am safe when driving my car. I fell confident knowing my car is not going to leave me stranded when the Guys work on my car!My car needed a new alternator this past week.I towed my car to Express Oil on a Sunday evening. And had my car back mid-day on Tuesday. The guys went above and beyond to take care of my SUV. They balanced and rotated my tires. My car needed a new belt for the alternator along with an oil change. I received a call Tuesday before 2 pm letting me know my car was ready. I didnt have a ride to pick my car up.......the Guys at Express Oil called Lyft had me picked up at my home and brought to Express to get my car. I paid my Bill and was on my way.My car is back and runs awesome!! I am on the road everyday driving I feel safe knowing Express Oil takes care of Me. Thank you so much to Ed Karshna and his Entire Team of Guys Kevin, Tre and so many others they are like family to me. So very Grateful to all of them for their amazing work!! THANK YOU TO THE ENTIRE TEAM AT EXPRESS OIL FOR TAKING CARE OF ME.

I have been a customer at this store for nearly 20 years, and, despite the fact that the personnel has changed many times over the years, the standard of quality and customer service has not.The staff is considerably nicer than they need to be. I never feel hustled or upsold, and I trust them to tell me the truth. They believe treating customers well and earning trust and loyalty is far more important than making an extra buck.The company seems to do a great job nurturing leadership and treating employees well. They pass that positivity on to their customers.Highly recommended.

Shane helped me with my oil change today. The experience was awesome!! He was so kind and knowledgeable and I will definately return here to have my truck serviced.

They had me in and out in no time. Excellent service for an excellent price.

The best place to get an oil change. I love that you can stay in your car, and the mechanics are always quick, knowledgeable, and they don’t try to upsell anything you don’t need.

Angelo was very polite and professional. Quick and easy service. Thanks guy.

GREAT customer service. Oil changes here cost a little more than some places, but it is absolutely worth it for the attention to detail, comfortable atmosphere, and friendly staff. Very honest - never trying to sell me things I dont need. So helpful.

Quick friendly

Fantastic service. Great staff.

I dont know why I even try to go anywhere but here to get my oil changed... visited last Friday (5/15) and was immediately taken care of. Everyone was SO friendly and helpful. But there was one guy in particular that just went above and beyond to help me out, and even fixed my broken glove compartment, and tightened my windshield wipers for me! I wish I would have gotten his name, but he was wearing a mask that read If you can read this, youre too close. So, whoever you were- THANK YOU for taking care of me! I usually dont write reviews, but this guy just was just wonderful I had to give him, and this location a little praise.

If I could give 10 stars I would!Great customer service. The guys here are awesome, efficient, fast and friendly.I was still sitting in my car not knowing my oil change was already done while I watched. Plus they show you the evidence of all the services performed and services recommended and why they did. And they did all of this with genuine friendliness and fun. I will use them again and again. Thanks guys!

I stopped by needing a oil change and everyone here was super friendly! I was very surprised. And then the tech that took care of my car is named John he was super awesome looking for the minor issues I had with my air filter and my ac filter ? If that’s what it’s called it looked super trashed so he changed it for me and told me my tread was super worn out. Everyone’s super friendly over here and I will totally come back. I live 30 minutes away and this is by far the best services I gotten for my car and I will definitely come back here and only letting John touch shelby! (My car) And ITS SUPER CHEAPER THEN WHERE I GO. It’s usually 86 dollars for a oil change alone but here it was 64 dollars and 30 dollars for the filter which is super great!

Excellent service. Went there for emissions test. Fast and friendly.

Fast and convenient. I went on a Saturday, Walmart 3 hour wait. From start to finish was less than a hour. They cleaned my engine for free, gave me an oil change and changed my air filter. They were knowledgeable. Ill be going here from now on.

The most wonderful place to have look after your vehicle! Been coming to this location for years! All the staff are super friendly and help create a positive experience. John has been a huge blessing and does a great job here, I’d recommend him to anyone who comes to this location!

Quick polite, professional and focused. I really appreciated the quick and thorough service.

Dont go anywhere else. They ensure you are 100% taken care of.Their service is top notch, the Chick-fil-A of the automotive maintenance world.

Amazing service.. Great people! I was treated like Royalty when I drove in!

I have been coming here for several years now - pricing is competitive, and the service is quick and efficient. However, this place stands FAR ABOVE the rest because of their customer service. Whoever does the hiring does an amazing job because EVERY SINGLE technician I have met is personable and professional.

I have purchased tires there and had 2 oil changes. Ed and the team take great care of you. John made sure all was good. They had us in and out quickly.

The experience at this location is always excellent. They really check everything on your vehicle and get you completed very timely. Had another great experience today. I will come here even if it costs more because of the experience I get and the time it saves me.

Outstanding customer service and great communication. Recently I went in for a basic oil change and they mistakenly added a tire rotation. The manager immediately removed that service from the invoice without question. We have now used them for multiple services on both of our vehicles.

I go to this place every year for my emissions. People are friendly, and I am in and out with no issues.

Today was my first visit for an oil change. Wow great service! Angelo Morel was amazing! Glad I found Express Oil Change!

Im very skeptical when it comes to work done on my car (which I really shouldnt be, because I know nothing). That being said, I went in for an oil change and to have a scraping noise from my tire inspected. From the start I was treated with respect, shown hands on what the problem was, and was not up-sold on anything. The price was more than decent, even cheaper than I anticipated. I left with my car in much better shape than it was when I brought it in, and now I have a great place that I can trust to bring my car in for routine maintenance. Thank you guys, and a big shout out to Eric!

I have been getting service here for at least 10 years. The staff here are honest, friendly, and fast. I always refer family and friends. If I could give them 10 stars I would! They are awesome and they have earned my trust and my business!!

This place is awesome! I have never been there before and was in desperate need of an oil change. They were fast, efficient and professional. I did not feel like they were trying to sell up stuff I didnt need or rip me off in any manner. We will be going to them from here on out. Thanks guys!

Pulled in to get routine oil change. Mr.Diqz and his crew are all very professional and friendly. Recommend items for that needed to be replaced and made me aware of others to keep an eye on. 👍🏼

Ive been going here for 5 years for all my oil changes. Ed, Mike, and Kevin offer top notch customer service. They go the extra mile to make sure that everything is performed beyond expectations. Ill be loyal customer for years to come.

Really nice people and great service. John always takes great care of me! I would definitely recommend this place to anyone!

Was very impressed with the fellas that worked on my car and showed me a tissue well I must have a oil leak would definitely go back to them

Great staff, everyone is always nice. My car had a major malfunction while in the parking lot while I wad waiting to get emission testing. They checked out my vehicle at no charge and offered to fix it, but due to the type of repair were honest and recommended taking it to the dealerships as it would save me some money. Nice honest shop.

Tried this place because the dealership has been giving me the run around. Really impressed with customer service and speed of service. Ended up going back to get tires there too. Will be returning.

I can’t say enough about this place. Very honest and trustworthy. This is huge especially when you’re a woman. Kevin has helped me numerous times with my aging car. He is very knowledgeable and has always been extremely professional and friendly. I will never go anywhere else for my car repairs and maintenance. Thank you Express Oil!