The store is beautiful and the employees here are ABSOLUTELY AMAZING!!!! Respectful, knowledgeable, courteous, attentive and beyond helpful. If you are in need of assistance with (or interested in) ANYTHING Apple this is the place to go!!!

I HATE apple. I will never buy Apple again nor suggest anyone look for help at this store. IM SURE most staff is fine but the one I got knew nothing kept saying um kept switching what was going to happen and ended up not getting any help and left with the broken phone I walked in with

I was assisted by a young man whose name was Hayden. The store was jam-packed. Yet, Hayden, as well as every other employee, was patient, unrushed and professional. Nice job!

Went here in the late afternoon looking for a replacement charger for my iPhone. Walk in and no clue where to go. No signs, no one to greet you. There was an employee taking appointments. I ask two employees that were just standing around for 10 minutes where to find a phone charger. Instead of telling me where the chargers are they tell me they’re discussing about how to help a customer.Finally the security guard points me to the pickup counter. I tell the guy there that I need a charger for my iPhone and he goes and grabs me a charger. After I purchase it I get home to find out it’s for a laptop…so now I have to go back and return it. Thanks a lot Apple.

Taylorr is amazing!!! She is so kind and friendly! I hope they recognize how AWESOME she is!

I love the service, and communication. In this Apple Store Ms. Ana was helping me a lot and also check my iPhone 12 mini to test function and only the face id failed. I didn’t even know that the face id had a problem. So she helped me and replaced it with a new one. I recommend everyone to come here because the service is professional

Had a nice experiences they have it going on in that store! Very helpful

Little slow to get service but our Apple Tech was great!

I got a brand new 13 pro. It hasn’t worked correctly since the day I received it. Apple support tells me to go to the store to replace it. Matt the team lead was the most condescending unhelpful employee I have ever dealt with. I have probably already spoke with 10 and every other person is amazing. Helpful and friendly. Matt is the one bad apple in the bunch and will cause the loss of customers with his attitude.

I went and was told that I needed an appointment. So I left not to return because I am disabled and I couldn’t come all the way back to get my phone fixed. They told me to go to Best Buy. BB wanted to carve $250 for the problem!!!!!!! Very disappointed.

My iPhone broke 5 hours from home. This apple team here snuck me in to the Genius Bar as they knew I would not be able to contact anyone in case of an emergency. Arne was hilarious and super cool.

Nice clean store helpful staff especially Peggy who answered our questions very well.

Always a long line to get in, Apple products break far too easily and are way overpriced when compared with other comparable companies. Their tech is behind too, claiming new ideas that Samsung had 2-3 years ago on their phones. Ive had enough of Apple in my life, no more shopping here.

My Iphone wasnt always charging because the charging port was weird. I thought I cleaned it out really well, but still had charging problems. I made an appointment and took my phone to Apple.Sam helped me. Sam was really pleasant and professional and thought my port still had some gunk in it. It was taken to the back room and cleaned out. When it came back, we tried my charging cable, and it was much better. And NO CHARGE for the cleaning.Thanks for the Great service Sam!!

Up scale stores, great shopping experience.

The staff is very knowledgeable and helpful every time I’m here. I’ve always been able to get product questions answered and walk out of the store with what I need!

This store is pretty. I only went to look at the new iMac and its thickness compared to my phone.

First time went, the gentleman that was checking people in looked like he did not want to be there. We left and came back later to much friendlier service. Definitely not a quick stop store.

My husband got a new phone and watch here and was new to Apple- amazing experience! The staff were so helpful

Pamela Clark I did not know the Apple store had dining as well...cool 😎

Great place to visitLow prices and high prices

Great selection of stores. It was kind of empty

Got a lot of nice stores in there but I just cant afford it

Extremely helpful. What a place.

Nice stores, huge!! Walking distance from hotel

Many stores . Some closed down due to the COVID-19. Have to come & check it out.

I was going to type a long review, but then I thought, nah get straight to the point. I hate this store.

Very helpful associates. Quick service. Excellent experience.

Good Stores to choose from. Overall good Experience n Visit to the Mall.

They kept my phone that they said they could fix came back at the time told to be told the screws were stripped and they couldn’t get it open hmmmm just maybe there technicians stripped it why wouldn’t they tell us when we showed them the phone so we proceeded to a phone kiosk in the mall they fixed it. Nice work apple

Its usually pretty busy and it can be difficult to get the help you need sometimes with the amount of customers they service. However when you do get someone to help you they have great customer service and can resolve issues that day or can schedule a follow up appointment and get it handled.

I can not even explain how pleased I was! The employees worked quickly and efficiently to keep the line moving. The young man that helped us was very knowledgeable and patient. I was in for a new hard drive install and it was done in less than a week! The cost was cheaper than the local repair quoted me. Very very pleased! It will be my go to place when I purchase a new computer for sure!

The team there was so very helpful. Go Apple team!

Utterly worthless. After well over an hour drive (one way) and arriving at the mall only to discover the usual parking lot was closed (costing more time), we rush inside for the scheduled appointment only to be told it was canceled less than SIX MINUTES after the fact. There was no line and some employees were inside standing around, so it’s not like they were excessively busy. The last time I was at this store I had to wait over two hours for basic assistance, so clearly their deep concern about time only goes one way. This store is nothing but a black eye upon Apple’s reputation. Avoid at all costs.

It’s very nice visit and due to COVID-19, they check temperature, safety distance and use of gloves and so many thing but it was nice visit With Agent Tom.

ABSOLUTELY MASSIVE, great stores, nice ppl, cant really objectify a building that hold stores, very clean, very populated.

Overall I love the store I just request that you get a live piano performer, something different

Great place to walk around

Although there was a line and I had to buy my phone prior to being allowed in the store, the entire process was quick. No complaints.

Great place to go walking for exercise before the stores open.

Beautiful Apple Store with knowledgeable and efficient staff. I highly recommend this location.

I would have given it more stars but I didnt appreciate the faces they made at me. I asked them if they had a factory charger for a galaxy. Just kidding. I didnt go in there. I couldnt afford the cover charge.

I never get a greeting entering the store. And every single time I stand in the middle of the store for 15 minutes and no staff member give a s**t to me. Today a staff even being so meaning in her speaking tone talking to me. Very disappointing as an Apple fan.

Fast service, professional staff, and beautiful store ! Moreover, there are a lot of Apple sale persons at this store so they waiting time to get help or purchase something is minimal. Moreover, they offer free classes, like Mobile Photography at this location.

Just bought an iPhone the other day.This store is a nightmare. The salesman knew the product but did not know the procedures at all. The salesman told me I would get a trade on my old iPhone and a military discount. He would not let me give them my trade in and did not know how the military discount was to be made. He said they would send me a trade in kit which did not happen, He said the military discount would be taken off of my charge, that also did not happen. I asked if he would help me transfer the information from my old phone to my new phone. The answer was you have to do it. They wont help you according to him.This purchase was a nightmare and the personnel at this store have lousy training.My next phone will be a Samsung which I will buy at Verizon as they are very nice and very helpful. It seems Apple does not care about their customers. Its all about get the money and screw you after that.

Coming to the Apple store is the closest thing to being in a ant farm. So many people actively keeping busy checking out new phones, tablets and other gadgets. In the rear of the store, a class is going on teaching people how to use their devices. As busy as it looks, they have so many helpful and knowledgeable employees ready to assist. For a person like myself, that avoids going to the store and rather do things online. I have no problem coming here, and taking care of my business.

Great store almost always crowded since there are not a lot of apple stores in the area.Always make sure to take appointment online to avoid queue and save time.great service the associates are very friendly and helpful.Although you end up waiting you wont get bored as you can explore other apple products.

Anybody I seen encounter this place has no complaints,or check it out yourself for better judgement.

Lots to choose from

Great mall. Lots of stores.

I started my appointment a little irritated because I had been trying to entertain my four-year-old in line for 30 minutes (even with an appointment). The person assigned to help me was too busy chatting with his buddy, so I waited in line longer while my four-year-old lost her patience. By the time we finally got called by Josh (not positive but I think that was his name), he was instantly rude. He didn’t explain to me any of the markers that I was supposed to stand on, and I accidentally immediately was standing too close to him (unintentionally). The way he told me to step back on the marker was incredibly hostile. I hadn’t been more than a foot off it. I wouldn’t have been off it at all had he simply taken a second to give me directions from the start. I tried to grit and bear his lack of politeness (because I know it’s a pandemic and everyone is a little stressed) but man this guy was not trying at all. I was trying to be a good customer. I made sure my mask was covering my face properly, I had sanitized my hands twice and was trying to social distance. I honestly just did not see the marker or know I was supposed to stand on it. From right out of the gate this guy was so rude. He just wanted to finish the transaction and get on with the day. I asked him if I could get help setting up my daughters phone before I left the store and he basically said no. Furthermore, he didn’t offer to help find any accessories or a case to go with the phone. He was just trying to ring me out and get rid of me. He implied that there was a time limit and they had to get onto the next customer, but there were customers that had been in there for far longer than I had looking at products. I was being treated very badly and I’m still not really sure why. I think part of the issue is that my four-year-old is on the spectrum and was being her usual self- (she verbally stims). I was trying to keep her still and quiet, even physically holding onto her/ picking her up. He made no effort to be polite to her or even acknowledge that she was there. It was either blatant intolerance for children or children with special needs, I can’t tell which one with this guy, but it was definitely beyond unpleasant. I don’t understand why this young man is in customer service. It was a really uncomfortable experience. I won’t be back.

Makes you wear a mask don’t shop here.

Worst customer service ever. They don’t want customers to breath. Almost passed out. They were also very rude. Avoid at all costs.

Unable to enter store unless you know exactly what you are buying. If you want to ask questions or have concerns you have to make an appt. At least 3 security personnel stopping and explaining procedures to people.

Always enjoyed here when you want shop!! Great place for shopping!!

This is not a one star review this is a negative star review for apple as a company and specifically this store. After only 2 and a half years of owning a phone and may I mention I never dropped it on land or in water and they told me on the phone before the session that if it was not my fault they would cover it. Then after they examine the phone they tell me it would be $250 to get a new phone of the same model or more to upgrade and that this one was busted. I sell the phone for someone who repairs phones and needs parts and he fixes it in less than 24 hours. Now Apple is giving me the runaround saying they need to phone to continue on in the process while I wouldnt have known the truth because there employee told me it was broken. So I leave and use a temporary trac phone I had lying around and its not good but manageable. I sell the old phone to someone who will use it for parts on another phone of the same model with a broken screen and they are telling me they fixed it but Apple said it couldnt be fixed. I hope they go bankrupt because there product suck!!!!!!! With out a doubt I am going to get an android phone now cause even if they do not last longer they are not as expensive as this piece of junk from a piece of junk company!!!!!!!!!!!!!!!! THIS IS UNACCEPTABLE!!!!!!!!!!! AND IF THE MANAGER READS THIS PLEASE CONTACT ME AND HELP ME WHICH I KNOW THEY WONT AT APPLE CAUSE THEY DO NOT CARE ONE BIT ABOUT THE PEOPLE. THEY HAVE ENOUGH MONEY. THEY SHOULD JUST SHUT DOWN NOW!!!!

Upsale! Upsale! Upsale! On products that are made deliberately defective. And expensive!!

Besides the long wait, great service

These guys are the best!!! They can fix anything! So happy we stopped here!

Bad experience my phone was freezing a lot so i took it to apple walden galleria mall ARNE helped us he was not helpful at all he did some test and there was software issue in my phone rather then fixing the issue he offered me to BUY NEW IPHONE 12 PRO which i just did not even 4 months agoHe was not helpful at all

How can you make an appointment with TWO separate verifications when your phone or your computer does not work. This is the most frustrating part of owning Apple products.

We had a terrible experience today at apple store in buffalo. They said its appointment only store and there were only 2 people in line and there were more than 7 employees hanging in free and talking with each other rather than with any customers. They did not let us in coz of that excuse of appointment. Their attitude was clearly showing that they were not happy to work at all. If you have that kind of employees, why do u even bother opening a location in that city? Terrible experience, will not visit this location. I hope there should be less than one star to give that location.

Need appointments or stand in line to even walk in store. Security on duty. Couldnt even buy an ipod

Great mall....

This mall has turned into the dump of buffalo.

Very nice mall. Love all the stores.

Store was well organized and properly staffed

If youre trying to get your phone fixed good luck word is its to expensive to fix youre better off buying a new one WTH

I ordered ahead online during the holidays stopped in to pick up my product and I was in and out in five minutes. Great customer service every time I’ve been here!!

Good customer service

After waiting for more than 2 hours I was told Apple Card monthly installments are accepted only online orders not for in store purchases. Really how come it was not published in your website or anywhere. And then you book it online and then asked me to wait for another 3 hours to pick up the phone which was already reserved for me as part of instore reservation.Ridiculous

Take a bite.. crispy Apple!! 🤠

Mr. Gray was so helpful and wonderful. This is why I am giving them 5 stars.

So far only Apple can implement the best safety measures for social distancing. Before you visit Apple Store, make sure you have a reservation first

Lines look long but they move very fast

Loved it got the new iPhone 12

Wonderful Atmosphere great food nice pricing, and very clean

I just wanted to look at a laptop and had to be questioned like I was under investigation to why I wanted to go into their store. Then I finally got in after their thorough investigation and wasn’t allowed to walk around or look at anything by myself. Instead I was handed over to a guy who baby sat me and again questioned me all over why I wanted to look at a laptop. Then he also had to give a speech about standing 6 feet away and that I had to stand on a dot and also how to properly wear a mask (again hadn’t even gotten to look at a laptop yet). Then finally got to look at a laptop which he only showed me two and then immediately told me they only had one in stock and kept asking if I wanted to buy one. I literally only wanted to look at a macbook air and get a feel for it and instead got investigated, watched over like a hawk, and babysat. I already did not like this apple store because of its horrendous normal wait times outside of COVID but now I absolutely despise this store.

Everything you need, is here! Sales are heavy during holidays!

Reserve a spot. Lines are long. Got in and out fairly quickly because service is great.

Love that mall very good memories and things I want

Poor service to start, but once we got in Julius was super helpful. So-So overall but y’all bets give Julius a raise to keep your business going lol

Tried to sell us a new phoneThey lied said ours couldnt be fixedKiosk in the mall Royal put new screen, button and battery for $100

My Time there was good. Though it was busy. It wasnt chaos. The employees were very attentive. Making sure everyone was spoken to. Which was nice. I had to get my work phone fixed. Which was easy. The gentleman was very friendly, and actually worked with myself and another lady at the same time. A pretty good experience. I was in and out in about 45 minutes.

Tried making appointment but guy with his little iPad was rude and short. No intentions of going back to store would rather go somewhere else. Get people that want to work.

Staff was very helpful however went during the day on a Monday and the line to get in still took over twenty minutes due to the covid precautions. Better safe then sorry though

Worst experience ever called before to see if we needed an appointment they said no we would be fine drive 45 min to be told I need to make an appointment for another day

Up to par with covid-19

Quick service. Our tech Nate really helped get us in and out and was very knowledgeable. We were in and out in less than 15 minutes

Nothing wowed me, in fact I was underwhelmed. Malls need a personality, some blood flowing through its halls. Create the excitement make it feel like an event..

Apple headphones stop working very quickly. Apple stores in NYC would always change them up but this store wanted me to purchase a new one.

Dont understand why there is always a line and an extensive wait... That baffles me. Its almost as if there is a new product on sale.

Busy place lots of people

Decent stores, made in America store was awesome

I am an Android and Google person through and through. I have a Pixel 2XL. My family on the other hand is all Apple.My 12 year old loves walking through here to try all the new gadgets.Ill say, the stores are always inviting, clean, and staff very friendly. I like the design, decor, and layouts of these stores.

Great place to shop except on weekends. Too crowded. Better during the week. Great place to eat and relax too. Many restaurants to choose from with specials.

Great Mall

As always busy. Theyve really reduced the add one and seem to focus on their core products of phones..... Phones..... And phones. Theyre a business so I know its money but itd be nice to have a more diverse store

I dont visit Apple stores, the lines are usually long and I would never wait in line to purchase a product that is consistently over hyped and underwhelming. This is my opinion take it with a grain of salt.

They have a lot of updates