These folks were great. My phone took a dive while I was on vacation and had to be replaced. The staff here took good care of me and got me back on the road in short order. Highly recommended

Steve is the best! He’s efficient and he will make sure your account is all set and ready to go. If you have any questions he’ll make sure he provides you with all the answers. Very knowledgeable and gives overall amazing Customer service.

The staff here is amazing! My boyfriend switched from Spectrum to Verizon but we were having difficulties getting the service to switch onto his brand new phone. The entire staff was involved (see picture) and they didn’t give up until they figured it out! We were there for almost 2.5 hours and they got it to switch over!

Wansi Habte is the man . The best experience I have had to date with any or all carriers. Very knowledgeable and patient .Hands down the best decision Verizon has ever made,0u was hiring him not 5g!! 🤭. In fact Wansi might be faster than 5G. 6* review. If they lose him Verizon will collapse

Steve is absolutely the BEST HANDS DOWN💯He was so concerned and helpful. He made sure my account was all set up and ready to go. Great customer service. Steve knows so much about the business he should be District Manager for sure. Thanks again for everything highly appreciated 🙂

Ive been to this Verizon store many times. They have won my business due to their knowledge, stick-to-itiveness, and friendliness.Dave stands out due to his expertise. I would recommend him all day long. Great job Dave.

I want to take this opportunity to recognize Steve for a recent excellent customer experience. I purchased a new phone from Steve. He programmed my phone, and answered all of my questions. Steve was professional, patient, and solution-focused. I will definitely tell my friends and family about my positive experience. I also interacted with Wansi, the District Manager, on another visit. He was very professional, positive, and answered all my questions. The culture in the store was a positive one.

Talk to Steve today and he definitely helped me out answering all questions I have had, more helpful than any customer service rep. Steve spoke to me as a person and did not ignore the reasons why I called in the first place and solved them professionally and proficiently. By far the best employee I have spoken to, and is the reason verizon did not loose a costumer today!

Love the staff here in this store. I bought a new Apple Watch from here. The staff were very prompt and knowledgeable about the equipment I had purchased. Every time I’m in here. I leave a happy customer. Thanks guys…

Brittany was great! Very knowledgeable and professional. Upgraded to an IPhone 13 and she had me out of the store in no time.

Brittany fixed me up with a new plan very professional it was a pleasure doing busines

Caleb is one of the greatest customer service reps in the store. Not only did he sell us amazing phones, he held a great conversation and made you feel comfortable to be in the store and not feel like your wasting your time or it’s boring. Deff would go to Caleb again.

Dave really knows his stuff. Very helpful, knowledgeable and kind. A+++

Steve was AMAZING!! Helped me retrieve all of my contacts from my old phone quickly, efficiently and with a joke or two. Thank you so much!

VERY Amazing workers Dave also Becky they went way out for us will most definitely Will refer people to that store thank you again

Trish is incredible!!! Knowledge, patient and so helpful! It was a busy day with a none stop stream of people and no one missed a beat. Great experience from beginning to end.

Verizon Fios customer for 15 years. Current provided router outdated. Told I need to purchase or lease new one. And of course the internet service will cost more as well. I can understand why people cut the cord! I may be the next one.

The folks working here were EXTREMELY helpful in getting my phone working after switching from another provider that I wont name. The change over caused a very rare glitch, but these guys refused to give up and eventually resolved the issue. This is the store Ill be visiting from now on.

Dave at Verizon is the man to see!!! Took care of everything I need and more with an awesome answer to every question. Be sure you ask for Dave.Photo taken on the new phone!!

It was super crowded. But all in all. They got it done, pretty quickly, and with fantastic service

On any visit the past year and most recently the manager and the staff have been friendly and very knowledgeable. I recommend this store regularly to family and friends and the they feel the same. This store has always resolved any iPhone issues and answer all of our questions. Thank you Marc and your manager!

Alexis was great: patient, clear in her explanations, and ultra-competent.

We recently moved service for 3 phones from Sprint to Verizon. The customer care offered at this store and from WANSI in particular was A+. He was even available to help with rebates and set ups after we left the store. Excellent employee offering excellent customer service. I hope Verizon appreciates him!!!

We needed info on traveling out of country. The guy answered question very quickly and showed us what to do.

Wansi helped me with all my cell phone needs. He was very helpful and very funny. Very good and quick service. 10/10 recommend.

Great staff! I recently got a new phone, and I had troubles with the one I was turning in. Marc, Wansi, Stevie and Alexis all helped the days I went in to solve the issue. They made sure I got my stuff back, they were knowledgeable and friendly! I will definitely recommend this store and staff!

Im here trying return fios equipment. It would take 5 mins, an employee is sitting twiddling on his phone while his customer tries to figure out her pin problems, when he could be handling my return while he waits for that. Ridiculous. I could have been out if here by now.

I was assisted with a phone upgrade by the manager at this location, Wansi. He was one of the most personable, helpful, and informative people I’ve ever met. The process was quick since I had come in knowing which phone I wanted, the only thing we were ever waiting around for was for information to process and, of course, the transfer between phones. He made sure I knew exactly what came in the box with the phone and which accessories I’d have to purchase separately, since the new iPhones don’t come with a wall plug. All and all I was in and out in about half an hour with a new phone, a good deal on the necessary accessories, and a smile on my face. Thanks again!

Wansi was an amazing representative and he was amazing help. He was very intelligent and very caring, and there for me when I needed help. I would highly recommend him for future services.

I would definitely recommend this location, all the staff is extremely helpful & pleasant.

Wansi and Rebecca were amazing and treated me amazing, definitely recommend this location and all staff!

I have had the pleasure, once again, of having excellent service from two of your staff from the store at 2290 Delaware Avenue, Lindsey and Alexis....they are both outstanding, fast and know EXACTLY what they are doing, helping you. Both amazing! I will continue with this location, primarily because of them!! Thank You!Kathy Lorenzo

Marc L was wonderful at helping me resolve a technical issue with my phone ! He is courteous and knowledgeable that makes the difference for customers like myself who rely on expert service.

For the first time ever we went into a retail center and got our bill lowered! Yay! And the man that assisted us was so friendly and knowledgeable he actually made the visit pleasant and fun!

OUTSTANDING experience!I went to TCC in Buffalo and worked with Wasnsi Habte--he not only gave us the best possible deal, he was thorough, patient and explained everything before asking for a commitment. Getting three new phones, adding insurance and upgrading our plan seemed like it would be a headache but we figured it all out. When i got an email from Verizon confirming the transaction, I had another question. Wansi wasnt available but Steve Jedynak took my call and walked me through everything. Totally clear, totally seamless--awesome experience

Wansi thank you for the great experience turned a day I was not looking forward to into a easy transition to a new phone. Very nice to work with and taught me everything about my knee device.

Great people working at this place of business...Very helpful with purchase,but they have a bad return policy.I purchase a Flex Force 2 headset on March 9,2021 and returned on March 30,2021...device would not accept a charge.They would not do a return.Will just deal with Best Buy in the future.

Jessica was so friendly, helpful and extremely patient! I am very appreciative and would like to thank her for assisting me today and going above and beyond the call of duty!!!!

Marc with a C was so helpful. I love this store. Would recommend!

Definitely recommend anyone here. Great atmosphere, great customer service, just an all around great experience I had with this location. Thank you wansi for helping me the other day.

Wansi was great! He was able to multi-task, knowledgeable, friendly and put my phone in an easy bake oven to melt the screen protector on my phone. If you need any service done, I highly recommend this location and Wansi.

Very helpful. Great people.

Our family just switched our wireless plan to Verizon. Wansi was super helpful, professional and friendly! He walked us through all the options and was super patient as we mulled over decisions. He even had my teenagers laughing!! Great service all around!!

I was very happy with the service today. Wansi took a lot of time with me and found me some extra deals. Im very satisfied with his help and I recommend this place to all!

Dave extremely helpful and were buying him dinner

Changed to Verizon today everything went easy, Great Service. I knew what plan I wanted, When i got home I learned that phone protection was added to my account for $17/mo as an add on without being asked or told about it. My first time with Verizon and felt duped. I went back to the store and told it was standard to put the add on: on all plans--my phone is 6 years old. The add on was taken off after a few minutes. Writing this just be everyones aware. Ask what the final bill will be and check for add-ons. if youre told they do this as practice,. write a review. Maybe the practice will change.

I just had an outstanding experience getting upgrades to my Verizon lines. Wansi was so helpful and knowledgeable about all my options. He patiently explained (in terms I could understand) about the different plans and options. He walked me through everything and made it so easy! Thanks Wansi for an amazing experience! I only wish I had done it sooner!

After my phone decided to kick the bucket on 9/16/20 I went to TCC in the Delaware Ave. plaza, Wansi quickly figured out the issue, he called the customer service department which saved hours of my time and was extremely knowledgeable. He knows his business, went the extra mile and was super nice to deal with. I recommend this location!

I walked in with my new devices and was called over by a gentleman named Steve! He went above and beyond to help me get my phone and watch up and running!! He was knowledgeable, thorough, and very friendly! Oh and the beard on him was also rather impressive! 😉 I definitely will be back as that is my new favorite Verizon store!

Hardly any merchandise. Waited a very long time and we werent even acknowledged. Wound up leaving, got nowhere. Wont go back.

Every time I go to this Verizon store the customer service is very poor. Always issues on their end regarding account information. They like to tell me my pin/password is wrong even though I can show them the documentation of the updated password. Never a pleasant experience.

Wonderful establishment! Super helpful staff, all very friendly and took the time to set everything up and answered any questions I had! Super friendly environment and Steve was an amazing employee and helped me with everything that I needed!PS Steve has an amazing beard!

I would do 0 but I can’t! Horrible with communication! People don’t know there stuff in there.

I had a very pleasant experience. Customer service is excellent

Steve was very friendly and had awesome customer service. He helped past time with his communication skills, I would definitely recommend this store and Verizon to any one not only because of the speed but because of the great staff!P.S His beard and Mohawk are rad ! Loved it very taken care of.

“5 Zesty Nachos!!” Thanks to the TCC group, my day changed for the better. It took the entire day due to Verizon Corp. failing not only me but its 3rd party employees. Your purposeful labyrinth of automation nightmare, the agitation you create sends customers fueling mad into these stores and makes your employees fish in a barrel. You should be thanking your lucky stars that the Buffalo TCC team, is Awesome. Each time during my two day experience I spoke with Lindsey, Tricia, Greg, Jessica, and Alexis. I appreciate all of you. I know pay raises are probably not possible but new, intelligent, overly helpful and immediate help from the TOP should come ASAP!

Great staff, and a nice environment. Most of the time I feel like I am getting sold a used car I do not want when cell phone shopping. Lindsay did a great job, and found me some great discounts!

I just moved here. I needed local service immediately. They sat me down, I believe Steven was gentlemans name. All questions were answered, options were available and explained. They got me set up in a timely fashion and everything works great. Thanks Verizon!

Ive been into this Verizon 3 times in the last 2 months and have worked with Steve all 3 times. Steve is extremely helpful and knowledgeable about all things Verizon. The rest of the staff is extremely helpful and friendly as well. It makes going to Verizon feel like less of a chore. I wouldnt even bother going to any other Verizon. Just drive to this one.

Excellent customer service, really raising the bar, helpful and friendly folks who clearly enjoy working with each other! shout out to Steven for reviving basically a phone who gave up on life and Jessica for the help getting me a new one

I work with Wansi and ALWAYS get the BEST service! This is a great way to do Verizon business.

Today I had an issue where my SIM card was stuck in the phone wrong. I went in immediately to see if they could fix it as I had recently paid off my device.Lindsey G was AMAZING and went above and beyond helping me. She did her best to get the chip out, but the phone was already a loss. She then was able to save me money monthly as I am self contracted. When she did that I was able to get a new phone without feeling pressure of paying a ton more monthly. She made it so easy and helped explain everything each step of the way. I was able to leave with the new iPhone 11, all of my device information was transferred, and was able to keep my same monthly amount.I cannot thank Lindsey enough for this great experience. THANK YOU THANK YOU THANK YOU!!!!!

Excellent service and assistance! Highly recommend!

Came to upgrade and switch phones with another device. Alexis was a tremendous help and made the process seamless. Crew of rockstars!! Above and beyond service from these women!!

I walked in this store with a broken phone, headache and dreading the news.... Trish greeted me walked me through all my options, and even though I probably went with the one the benefited her the least you would never know! she was the ULTIMATE PROFESSIONAL..... and as I sat there and watched the rest of the crew take care of the other customers the chemistry in the store is undeniable all the employees were amazing to everyone! They literally turned “broken phone day” ... to can I hang out here ... kudos to all the employees WHOEVER THE BOSS IS RECOGNIZE this store everyone working fed off one another with chemistry and Couth!!! Thanks Trish and gang for turning my whole mood/day around !!!

On 10/13/20 approx 6:30 pm I needed help with purchase and questions about my bill accountEmployee Steve Jedynak was so knowledgeable with products and billing account and explained everything I needed to know and understand. He was not only professional but also personable He took my matters and made me very comfortable in my experience with Verizon!! He was well dressed and appropriate ! I wish more representatives were as great as Steve JedynakSo if anyone needs professional assistance go to Steve he is at Verizon 2290 Delaware Ave in Buffalo NY

So having had been through the joke called service from AT&T and other cell phone service providers, Wansi Habet at Verizon was a perfectly efficient, kind and made sure my experience with Verizon was superb!

Rebecca helped us out so much

Greg helped me with the purchase of my new phone. I feel that he did a fantastic job!

Jessica was amazing! Attentive and very friendly. Usually switching carriers is a hassle but she made it all seem simple! If you go to tuis location ask for her!

Super helpful and quick. Made a stressful morning very easy and painless.

Pleasant and professional atmosphere. Jessica explained everything thoroughly. Will look to have her help me again in the future.

Absolutely ProfessionalMade very quick work to sort out my issue

Ordered a watch was told it would be available for pickup in 2 days ...6 days later I have it ...no one called to update me on delivery. I called 4 days in and got no real answers other then it should be there this afternoon which it wasnt. fedex sent me a notification that it was delivered Monday I purchased tuesday. I called to confirm it was in and was told it was busy and they couldnt confirm if it was or wasnt there. After 6 days I feel ur line out the door can wait 2 min so u can see if my package was ready considering the wait I had already had. Honestly very frustrating experience. Also was told the minute it was delivered they would call me but clearly that didnt happen

My wife daughter and I visited this store looking to upgrade our phones. We were assisted by Wansi. He helped us with everything we needed to upgrade and and switch to Verizon, provided us with all promotions such as free iPads with our phone purchases and he set up and transferred all our content from our old phones. His warm and pleasant personality along with his vast knowledge of Verizon products made the whole experience great. We greatly appreciate all that he did and would highly recommend him and his staff to anyone looking to purchase any new devices

I got my phone upgrade and everything transferred but had to share two experiences- 1. While staff were wearing masks, they regularly took them off to talk to one another.. made me really uncomfortable 2. One worker made a joke about how his beard beneath his mask “looked like an 80s porno”. I pretended Not to hear but this was REALLY uncomfortable. I’ve done all my phone business via this store but this may have switched me elsewhere.

The manager of the store was very helpful very friendly and got me in and out in a timely manner

Not very helpful. I found a phone last week, while walking, and was trying to return it to its rightful owner. They couldnt help me. Gave me an 800 number for customer service that never picked up. So much for trying to do the right thing.

Lindsay and Jessica were awesome!! I was confused and they simplified everything. Very appreciative. Todd Therrien

Profesional, Nice and courteous Coustomer services. Answered all my questions and explained everything cristal clear. Offered all the deal available, and police clean and welcoming.

Wansi is great. He’s the best salesmen on the whole planet (coming from a salesmen). Highly recommend this Verizon store!

Immediately after walking was greeted by Wansi. He was super friendly and answered all my questions. He definitely knew what he was talking about- could tell it wasn’t his first day! He made the process of getting a new phone and all the accessories easy and quick! You have a good one there Verizon! I’ll definitely Ben back!

Excellent service returning Internet modem/router

My daughter and myself were in 5:15p last Monday (6/08/2020).We have never had a better experience at any Verizon store.Steve stayed way past when he was supposed to go home and helped me with my bill, my plan and was a super personable guy.You hired a gem when you brought him into your team!We will never go to another Verizon store again! ( we don’t live near there either!!)

Very good.🙂

Very helpful! Thank you so much. Marc and Wansi knew how to do everything and showed me and set everything up

Took my mom to get a new phone and were provided excellent service by Greg. He was patient, kind, descriptive, understanding, honest and made our overall experience pleasant and enjoyable. He had the know how and courtesy to give us exactly what we were looking for. If youre looking for good service from a real professional, I would highly recommend seeing Greg.

Greg was amazing! He’s super helpful. During these dark times, he definitely made our experience great at Verizon. Highly recommend

I called to try to understand where my package is located and the woman who answered was absolutely no help. She didn’t even take down the tracking number so see where my phone was. Ridiculous.

Great service with no wait time!!Steve explained and showed me everything I needed to walk out and feel comfortable with my new phone. Only drawback - no masks on staff!!

The representative was very helpful and polite. He answered all of my questions and gave me some good advice. I go to this store often and I am always treated well.

Amazing Experience!!! Steve is one of the most honest and knowledgeable phone service and sales providers that Ive ever had at Verizon. Highly recommend him to anyone who has or is looking to have Verizon at this store.

Five star review Lindsay was exceptional wish I would’ve came here instead of on tech-support

Great service in and out but they could use more customer service reps

Tricia was very pleasant and help she really helped me out . I would come here again everyone was really nice

I was in need of a new phone. I went to this location. The sales representative, Greg, took care of me immediately. He listened to what I was looking for and suggested the perfect phone for me. He was courteous and quite knowledgeable. I would highly reccomend this store and Greg as a sales rep.I love my new phone.

I have been a customer of Verizon since 2006And I have never had the customer service experience that I did when I worked with Kendell. He went above and beyond. Was extremely patient. Very kind. Very knowledgeable. I trusted him to not over sell me. I explained what I was looking for and he was able to direct me painlessly. Purchasing a new phone is a big pain in the a** and I truly do avoid upgrading because i don’t want to lose the information stored on my phone. He reassured me that everything would go smoothly and it did. I was extremely happy with my experience and I hope whoever reads this considers going to this location purely for Kendell.

Thank you Kendell! Amazing customer service! I’ve been with Verizon for over 10 years and Kendell is by far the best! I was able to upgrade my phone to the new iPhone 11 Pro Max quick and easy! I would definitely recommend coming here if you’re looking for a new phone or even if you just have any questions he is so knowledgeable about all of their products!

I had purchased a new phone which went crazy on me about 6 weeks after acquiring it. I went into Verizon where the rep reassured me that she knew what the problem was and would be able to correct it. She was patient and determined and did as she promised. As I am technically challenged she relieved my initial anxiety and reaffirmed my faith in Verizon.

Great experience. Aaron was very easy to talk to and helped me get a new phone after mine bit the dust. Everyone at the location was friendly and helpful. Would recommend going here for any Verizon service. FYI: They have a machine that extracts moisture from your phone in store, so you can keep the rice in the kitchen and out of tech!