I had exceptional service, today! I brought my vehicle in for an oil change in the late afternoon on Friday. I did not have an appointment but still, the service technicians were able to get me in and out in less than an hour. They did a thorough and efficient job. The waiting area was clean and comfortable. All of the staff were friendly and helpful. I love the small town, caring atmosphere and will for sure visit again.

The service techs were kind, patient and understanding. From start to finish- I had a mix up with my drivers license and they didnt get impatient, they laughed with me and understood things happened. They were extremely accommodating while I ran to go renew my license, held my rental until I returned and then fixed it my car in a timely manner! Had the part I needed on hand and there were no hiccups. Check out was fast, the front desk lady was nice, the service lady was nice and the lady at the end of the day when I picked up my car was nice as well. Then, the guy I bought a part from in parts department was also helpful and kind. Great group of people at this location... (Buffalo, MN) Amazing service all around- 5 stars!

Great service department! Went for a oil change, in and out in a flash! Plus a car wash!!

First of all, I couldnt believe how fast it was! Incredible service. Secondly, I appreciated the staff who went out of their way to accommodate me when I initially forgot to use my coupon on my phone. It was my mistake, but when I called right away to ask, they were able to honor it, which was a nuisance for them. Appreciated the customer service immensely!

Scott was so helpful and easy going with a clear intention to make the experience meaningful. I came in with my both my parents and my sister and he kindly accommodated all our questions. It was the least stressful/most enjoyable car shopping experience all of us had ever had!

Outstanding customer service. These guys (and gals) are great. Went in for an oil change. Was charged for just that but also got a great vehicle inspection and a car wash. Always friendly.

Everything was good except they told me my oil change came with a complimentary exterior car wash. did not get said car wash...everything else was fine

Best place to get service in the state! There so nice and friendly :)

Ryan always takes great care of their customers - I appreciate having easy access to such a great dealer for my Chevys!

Steve Nisbet, Jeff in Finance, Lisa and Jennifer in Parts/Accessories have been awesome to work with. First rate service covering all details

Amazing. Fast and really cared about us. Scott was amazing to work with. He sold me my truck in 2012 and just upgraded.

The service person I dealt with yesterday was a poster boy for positive customer service...... polite respectful friendly efficient and helpful. The service done in a fairly short period of time was an added bonus.

We had a great experience and we would recommend this dealership.

Well the past experiences have not been good. After years avoiding Ryans I decided give them another try. And let me say I was more than impressed. The staff was great. They got my truck in and fixed way way faster than thought. Now the truck wasnt fully fixed in fact it did have the same problem the very next weekend. So Again the staff couldnt have been better and my truck is right back in and getting looked at. Super fast service and great customer care. These folks rock

Average experience. Everyone was friendly and service was quick and easy. Thank you for the help getting my sons car back on the road.

The service was amazing!! They got my car in right away and completed the service. Then they washed it!!!!

Fast, courteous and knowledgeable staff. Had me back on the road in no time.

Ryan Auto always comes through! This time, they completed body work on my 2014 Yukon. Ryan handled all the details with AMFAM- and even gave me a loaner car for the week.The Yukon was delivered on time with EXCELLENT work.

Place is slower than molasses in January. Oil change took almost 2 hours.

I came in for 4 new tires & an oil change on a Friday afternoon after work and was helped right away! Friendly & great service!! Shout out to Justin! He’s great!

I always deal with Tom but he was gone, Brad was just as good, and helped with discounts because my bill was so big! I’ve always had great luck with the Service Department, I won’t go to another Chevy Dealer!

Justin was great, explained what they found and that it was a factory problem and they would fix it. Very happy with the service. Great group of people working at Ryans.

Thanks for helping us out with getting a new tire!

I had my tires rotated and was told I had a small bulge in the RR, would be fine until fall when I should get new ones. The next day on our way up north that tire blew out.

Always great working with the team at Ryan Chev.

Staff was friendly and got the work done quickly. Very positive experience!!!

Great service and communication on vehicle service needs.

Brad always goes above and beyond. I was going to take my jeep to the jeep side to get some stuff fixed on my wifes car and they were rather rude. Made a joke to Brad and he went above and beyond, talked to them and told them what they did poorly. We then brought our jeep to the chevrolet side instead and will be doing so from now on.

They kept me informed throughout the time it was in the shop. An was finished the same day

Scott and his team are the best. Been going to Scott for 20 years never disappointed.

Clean showroom. Employees following 2020 pandemic suggestions. Fox News blaring in waiting room. Convoluted guest wifi.

I was able to get in immediately for an oil change. The staff were all professional and very friendly. They gave me some advice on other things to watch for on my vehicle and when some things might need to be replaced.

Dave and Brad are great in every aspect of the experience. In my 20 years of owning Chevrolets I couldnt have asked for better service. Thank you!

Got right in; oil change and tire rotation was done in about 30 minutes

Service staff is very friendly and helpful. Dave in service, did an excellent job, working to do whatever was required to keep the process moving with the repairs! The hopefully final stage of the repairs still need attention. But backorder parts are understandably beyond anyones control. Looking forward to having a vehicle (that I purchased 2 months ago) back in reliable working condition in the near future.

My bill was $61. I was able to EASILY redeem my points due to a great service manager so I only paid $1 out of pocket. My father was a Ford mechanic so we only bought Ford growing up but I really love my Chevy!! (I think Dad shouldve switched!) The service here has been very good.

Lisa was my point of contact and is always professional, courteous knowledgeable and accommodating. The entire building is clean, everyone is kind and helpful and things went very smoothly.

Great experience, Jeff and the team were efficient and personable... Vehicle was pulled inside and ready, allowing for us to check out the vehicle indoors vs stand outside in the snow... Thank you Ryan team!

Jeff was great at getting all the discounts i qualified for.Very informative and great to work with

Theres a bunch of good people here!If your looking for a Ram, Dodge,Jeep or Chrysler give them a shot youll have a very pleasant experience.Late night and they still got accessories done for me.Very smooth and professional transaction!Thanks to all!Butch

I bought my 2018 Equinox from Ryan Chevrolet. I worked with Jake Jacobson. Jake is very nice, laid back and knowledgeable. I did not feel rushed or pushed. The team at Ryan made me feel like I was very important! I would highly recommend Ryan!

WORST customer experience EVER!!! The used car sales manager is TERRIBLE!!! Wanted us to pay for something HE missed after the fact and almost lost our business over $475. He could have cared less. If I was the owner he would be long gone! If we didn’t want the vehicle we were trading for, they would have! They called and said they would reimburse us $175, not the full amount and we are still waiting to see that check. We will never be buying another vehicle from them. I have friends who work in the vehicle biz and they were astonished how horrible our experience was. Friends couldn’t believe it either! $475!!!! HIS FAULT!!! You can guarantee I will be telling everyone I know looking to buy a vehicle to steer clear from Ryan Chev. Customer experience is everything in business these days. Ours was ruined.

Great & pleasant experience. Jeff Nelson was a straight up salesman, not pushy and knew a lot about the Enclave he sold me. He was very informative and took the time to show me a lot of the features the vehicle had and how to operate them. Not only did Jeff talk business with me but we also talked to each other on a personal level. Lisa was friendly and Josh in finance was great too! All in all it’s a welcoming place with friendly staff!! I will definitely recommend you to all my family & friends and I already put it out there on my facebook page so hopefully you’ll get some business from that!

They are absolutely the best customer service I have ever experienced. They are very honest, and so polite. I would never go anywhere else with my vehicle or purchase a vehicle at any other Dealership.

I reached out to Tanner Bonnema (sales), at Ryan Auto Mall in Buffalo, MN with all the features I was looking for in a new vehicle. Tanner, took note of everything I had asked for. Prior to going to the dealership to test drive, Tanner was off searching for the best vehicle for me and sent emails along the way. When I arrived at the dealership, Tanner had the two vehicles I chose (out of the ones he had sent me), washed and warmed up out front. Tanner was thorough when introducing the features of both vehicles and took the time to answer all of my questions without making me feel rushed. I even got to bring my best friend with for the test drive! I was happy and relieved that Tanner explained the entire process from beginning to end. Tanner has a contagious excitement about his knowledge of the vehicles at Ryan Auto Mall. This made the process of buying a new car fun - as it should be! While, I waited to finalize my purchase with finance (Jeff), Tanner took the time to check in with me and update me on the wait time and make sure I knew where the hot coffee was (it was a cold December day). For any Caribou coffee lovers - they use Caribou coffee grinds for their customer coffee!! I took out a personal loan through my bank for my new 2014 Buick Encore, so the only work I had to do was with my bank - otherwise Tanner and all the great staff at Ryan Auto Mall did everything else. I would highly recommend buying a car from Ryan Auto Mall and make sure you ask for Tanner Bonnema (sales) to help you find what you are looking for! Tanner, went above and beyond to ensure I got the best vehicle with all the features I requested AND below my budget! I couldnt have asked for a better experience or sales rep to work with. If you want to work with someone who actually cares about you, your safety, what you want and can afford then ask for Tanner! I can assure you, you will not be disappointed with your service! What are you waiting for?I would also like to recognize Jeff in finance - he was honest, thorough, and ensured I understood what I was reading, signing, and leaving with.Tim (boss man) was also pretty awesome! He reassured me on a personal concern I had and I left feeling confident and comfortable with my purchase!Thank you, Ryan Auto Mall (Tanner, Jeff, & Tim) for going the extra mile for your customers! I will be back with my Buick for future maintenance and purchases!Tia

From the time we entered the door and met Scott to the moment we drove away with our new vehicle Scott was the consummate professional. He treated us well, no high pressure tactics and he did not oversell. He especially did an excellent job explaining a high tech car to my wife who is intimidated by technology. He also knew when to walk away and let us talk privately. No embarrassing moments. :-)We live in the Cities and the specific vehicle we were looking for was only available in Buffalo, MN. It was well worth the trip and we would do it again in a heartbeat. We are now Ryan customers for life. Thumbs up to the whole team.Lastly, Jeff did an excellent job explaining all of the various financing options and documents to my wife, the purchaser of the vehicle.

I knew what I wanted and Steve Edmonson helped me get there. Dealership was nice and the vehicle was pulled inside before my test drive which was a nice touch. The closing went really smooth and Steve had prepped all of the myChevrolet and OnStar items and filled the tank. I would recommend to anyone.

Friendly service and a short wait time.

Quick oil express changes.

Our salesman Scott did an excellent job showing and explaining our vehicle before purchase would do again

Great job and super fast at my oil change and great ppl to talk to there and always willing to answer your questions.. thank you everyone

Everything went fine on a repair for an older vehicle. A little delay from the estimate but attribute that to the age of the truck - all in all, job done well.

Everyone was very friendly and helpful! Scott was Awesome never made me feel pressured

Vehicle was brought in under an insurance claim for a rodent issue. Visible interior damage and possibly electrical related issues. .Was charged $800+ for a new battery, alternator, pulley, and a tow. Went to pick up vehicle and the battery was dead, interior color didnt match, and it still stunk of something dead. Theyve had my vehicle for a month and its still not fixed right and the parts they charged me to replaced may still have been a result of the rodent issue as it still doesnt work. Loss of my vehicle for a month and still not fixed, Not Happy.

My husband and I went in looking for a truck and Steve Nisbet was beyond helpful. He went above and beyond to show us what they had and made car shopping a good experience. He took away the stress from choosing the right car. I highly recommend their dealership. Our experience was very friendly and pleasant the entire process.

Bought a vehicle in May! Have already had to replace a oil cap due to a oil leak and now a censor is bad on it. When I needed it repaired I they did not have a loaner vehicle available.

Used Express for Oil change service. Greeted promptly and courteously. Service completed within 20 minutes. One of the best oil change experiences I have ever had.

I had great experience, Tim Adams made a stressful situation quick and easy. Recommend highly!

Scott Goodmanson was very helpful and was not pushy. He kept in good contact until I was ready to buy. Everyone, from accessories to finance, was very helpful.

The people at Ryan are extremely helpful.

Good service, needs more vehicles for inventory

Fun and friendly staff. Great experience and I love my new wheels! It was a stream-lined process. Thank you! Simply Sold.Connie H.Buffalo, MN

Friendly and helpful employees and great service.

Amazing experience working with Scott. He answered all of my questions and concerns. They know how to make you feel comfortable and do not push you just to make a sale. The whole team was very knowledgeable and considerate of my time. I highly recommend anyone looking for a vehicle to come here.

Was in the need of a new car, got set up with Scott. Told him what I was looking for and my price range. He found me a nice Malibu with low miles and a great deal. I had never bought a car before and Scott made the process quick, simple and easy while also educating me on everything I needed to know. I know understand the process of buying a car. I would recommend him or anyone to Ryan Chevrolet. They will take great care of you!

Great place to buy a car, the service department is top notch. Ive bought cars here for almost 14 years, never been let down.

First class experience from locating the vehicle we wanted to giving us a great price and managing every detail. Highly recommend

Quick & to the point!

My experience was very good, from the test drive to answering all of my questions and making sure I got the best interest rate and deal on the financing. Working with Steve and the rest of the staff made everything go smoothly and I couldnt have been more happy with how things went.

Never in my life have I had a buying experience like this one. I credit it all to Todd Rodenwald and his personal and sincere attention to me as a customer and for that, I give them 7 stars. I am deducting 3 stars from that rating because I am a bit disappointed with the lack of attention to detail the service department had when it came to filling out warranty paperwork and installing the accessories and loading the GPS navigation that I purchased at the time of the deal and the slew of generic emails I received from the dealer after the purchase introducing me to services that I already purchased. This takes away from the personalized attention that Todd invested. One suggestion I would have is keep the customer up to speed regarding the process leading up to delivery and make sure everything the customer purchased as add-ons are installed prior to delivery! Also, dont have the service department call the customer reminding of an appointment for accessory install if you havent delivered the vehicle yet.

The customer service is outstanding.

Five Star service all the way. In the door and out with a new vehicle in just a few short hours. My salesman Scott was super helpful in finding the vehicle I wanted. I’ve been to Ryan Chevrolet many times for oil changes and other minor service and have always been impressed. The car buying experience is just as impressive.

My car buying experience met expectations, but the aftermath I have endured with this dealership is beyond frustrating. Absolutely disappointing. My experience could have easily been handled in a more professional manner.

I went to Ryan chevrolet looking to test drive a 2017 chevy silverado. From the moment I got there Chad was top knotch! He really knew his stuff and walked me through all the questions I had! He was very knowledgeable and got me connected with all the right people to make this deal perfect and make my truck myown with accessories! Tim did an amazing job on the finance side and was able to work out the numbers I felt comfortable with for my trade in! Lisa as well did an amazing job finding me the right parts to make this truck perfect! Very satisfied with everyone there! Thanks guys!

Updates on where the repair was at, explained what the end result was and why! Great job!!

Chad was extremely helpful and courteous!!!Best car buying experience I’ve ever had- no pressure.The whole process was very smooth and Jeff in finance was also great to work with!Keep up the good work.I will definitely go back if I’m ever in the market for another vehicle.Thanks Chad 👍

We have now purchase 4 vehicle from Todd and its been awesome every time. He is honest and caring to make sure we are getting what we want. and also educating us on what is the latest and the greatest. Hats off to the Ryan team and your service. Not only in sales but also the service team. Eric and his team in the shop are A+. Thank you

This was the best experience I have ever had at a dealership. Steve was an awesome salesman, no pressure at all. Took time to get to know me while we test drove the vehicle & waited for them to get the paperwork in order. He really made the whole process very easy. Steve even personally called me the next day to tell me about a recall for my vehicle and scheduled the appointment right away. I have never had this happen before, usually you find out when they send you something in the mail, but not at Ryan Chev. They also had the best prices around, & I looked at about a dozen dealerships, but I am definitely glad I chose Ryan Chev & will highly recommend them & Steve to anyone I come across looking for a new vehicle.

We bought an 07 Chevy 3500- we live in Spokane and grappled with the idea of flying there to buy it but we decided to have it shipped. Scott was amazing. He went over every detail of the truck so that there would be no surprises and was kind and patient with us. On the office side, Casey managed the paperwork and within a week our truck was delivered and we were not disppointed. I cant say enough good things about Ryan Auto Mall.

Had a great experience working with Steve Nisbet, Brian Marks, and Jeff Seibert. They worked to get exactly the vehicle we wanted and made it a smooth enjoyable experience

Easiest, most friendly experience ever! They were able to get me approved within the hour, and price matched the vehicle as well! Everyone went above and beyond to help me get this car, and I couldnt be happier with my purchase. Chad was so helpful in providing information and updates before and after purchasing the car; it was such a hassle free process. Cant say thank you enough!

From our first communication to the last we had a very professional, courteous buying experience. In no way we were pressured nor rushed and felt the dealer was engaged in helping us find the right Vehicle and Financing solution. We feel we were given an excellent price which made for an easy buying decision. The salesman did a great job demonstrating our new Blazers features and benefits and we drove it home knowing we had made a smart choice in both Chevrolet and our dealer, Ryan Auto Mall.

Scott Goodmanson is the best to work with. I will only buy my vehicles from him and Ryan Chev.

I have been on a search for a year and a half, for a Jeep that is dependable, fun, beautiful & exciting to drive and I finally found one at Ryan Auto Mall in Buffalo MN. Walking into the dealership I noticed how clean and bright it was. I was greeted by Ryan Keeney and within minutes was test driving the Jeep I had dreamed of. Ryan was easy to talk and joke with. He answered all our questions and concerns and did everything he could to make this BIG purchase smooth & easy. He was very knowledgeable walking me through the Jeep, making sure it was clean and ready to go! I cant thank you enough Ryan!!Dane Dornbush was also very easy to work with. He keeps the mood light even though when it came time to talk money I was a nervous wreck. Hes a pro at what he does and he does it well! Thank you Dane for making me laugh and leaving confident that I chose the right dealership! I WILL recommend you to all my family & friends!

Very friendly and helpful staff. No issues at all - everything went smoothly!

Fast friendly service!

They put the customer first. Incredible service that treats you like Family. Looking forward to working with this team in the future.

Chad was working with two other customers besides me and he still managed to handle all of us and brought his sales manager, Brian, in to make sure all of us were being attended to. It was a good value on the Traverse. Love it. I have referred others to the dealership and Chad since my experience.

The auto body repair shop is top notch. Taylor was very helpful with our windshield claim too.

Very professional and great to work with purchasing my new vehicle

Great friendly and helpful service! Well worth the 3.5 hour drive to purchase the vehicle that I had been searching for. It was a pleasure to meet and do business with Steve E.

Extremely fast process from start to finish. All questions answered, a great price out the door! Looked online and found vehicle in the town I live in, glad I was able to keep my business local. Highly recommended! I would highly recommend to friends and family. I will purchase from again.

Had a great experience purchasing our new Chevrolet trax. Our salesman Doug was awesome. We were so sad to learn he passed away. We will miss him. I will definitely buy another vehicle at Ryan auto mall.

I would go no where else but Ryan Auto. Be sure to work with Steve Nisbet! I good listener and so helpful to get you the car you want for the price you can afford. He truly goes above and beyond, and a very very nice guy.

Purchased 2018 traverse in August of 2020 with approx 25k miles - was informed 3yr/36000 warranty was still with vehicle - warranty issue a few months later - was told it was under warranty when it was dropped off - then was told over phone a few days later“surprise - this vehicle was originally sold in June of 2017, so warranty ran out in June of 2020.....before vehicle ever was even at Buffalo store” was initially told too bad - bill is $400 to fix....after 4 hours of phone calls it was only reduced 50%Spoke with Rob Ryan about this - his position was - yeah that should not have happened - but too bad so sad....then when pressed on how this can happen he just hung up the phone....now won’t even answer phone when calling.....makes me wonder how many vehicles they have sold in the past under this scenario in the past....customer satisfaction is 0% of his intent after vehicle is sold...

I am wondering if anyone has issues with any of the Ryan stores as far as insurance claims? I was dropping my daughter off at the Buffalo location when a lot kid backed into my car. He said he was sorry, had never even seen me. I said no problem! I said that I would leave my information for their insurance. The service manger said they would just have to replace my bumper cover. No problem no drama. I was on my way to work so I said I didnt need a police report as they have cameras so Im not worried.I just got a call from their insurance stating I have to prove it was not my fault. Now they do not have cameras?? I would have protected myself by having the police come out.Beyond mad!!!! 48 yrs old never have had an accident now a kid hits me and I have to defend myself when I was hit? If they do not have cameras as they told insurance, they should not implied to me they did. I would have called the police for a honest report!!

One of the quickest car deals I have ever done. Scott was easy going, and on the ball. Sales manager Tim didnt force me to go back and forth over and over. Generous appraisal of my trade. Good finance manager Josh was able to match my local bank rate. In and out from beginning to end in less than 2 hours. Very easy to work with. Simply come in prepared and ready to rock.

3 times to fix transmission and still dont fix it. Going in today for fourth time. All the same issues. If not fixed will take it some were they can.

Very accommodating and quick to diagnose the problem, friendly staff

Tim and Tom are both amazing people and helped us get out of town for our vacation even when it was a major repair. I can’t thank them enough for their hard work and integrity they displayed over the past week.I do not post reviews unless I am truly impressed and I can say I was more then impressed with the team at Ryan Chevy. I know many people may say it however I mean it when I say I will be doing business here for years to come.Thanks again for all of your time, hard work and providing exceptional service to my family!