Basil does NOT stand by their values portrayed. They sold me a car a 20 Malibu and immediately after I took delivery of the vehicle 2 weeks later when I finally took it on the highway (cuz I work from home) I noticed a severe wobble at highway speeds. With further investigation at a shop my husband works at as a technician he found behind the brand new wheel covered installed on the vehicle 2 rims were severely scrapped and bent up and no longer true round after seeing on the balancing machine. Immediately contacted my sales associate who said they would call me back waited 3 months with no reply. Called back again today and said they can’t do anything for me as in it’s been too long and said somebody else could have damaged the wheels. Funny how the wheel covers have NO damage at all. So all in all if you’re looking on buying a used car go to any dealer EXCEPT BASIL.

I absolutely love their customer service and service department! Mary and Ryan are very attentive, professional and friendly! They ensure my needs are met when l call in for assistance! When Im ready, my next purchase will be from here!

We had a fantastic experience there. Due to some unfortunate circumstances we were looking to sell one of our vehicles. They gave us top dollar for it and even paid for an Uber ride home. Great group to work with and would HIGHLY recommend.

Made an appt last week, arrived a few minutes early and they took my car right in. Oil change and tire rotation took about 45 minutes. Clean, quiet waiting room, friendly staff. Ryan even let me know about a front end issue with my ball joints that my own mechanic hadnt found! Will definitely be going back again and again!

Brian was excellent. He was very on top of things, and made the trade in process easy for me. Financing department was also well organized and made everything easy to understand. I also got the best deal I’ve seen locally on my specific car. Very satisfied!

I only trust Basil with my car. They always take care of what I need and make my visits very easy going.Thank you for all your hard work

Brian is the most nice, funny guy that I’ve met at a dealership. He got me my first car very quickly. I recommend going to basil and going through Brian to get a vehicle. He was such a pleasure to be around and he made the experience very fun and exciting. Thank you Brian!!!

I recently purchased a vehicle from Basil Transit. I shopped around a lot and found the best car for me and customer service at Basil Transit Road. It was an amazing experience and Brian and Corey and Sara made me feel so happy with my purchase! I can’t wait to buy another car for them for my daughter. Thank you Basil!

Cory and His TEAM are awesome!.. If you desire true customer service, no pressure sales, great deals, and people who care!... Then go ask for Cory and tell him #StressFreeJP 🤴💎❤ sent you!.. I have purchased 5 vehicles from Cory over the past 10 years!.. Why go anywhere else!? Right!.. I 🙏👼❤ for John Basil, Cory and their team of amazing PROFESSIONALS who truly care about me, you and our family!Thank You!J.P.Parness M.Ed.

My appointment was scheduled and somehow was for next month instead. Ryan was acommadating enough to just go ahead and have the oil changed. They are great here!

Basil Transit was so amazing in taking care of my son and I for his first car purchase. They were not pushy at all. They respected the budget we had to work with and did whatever they could to get us to a comfortable monthly payment. I am so grateful that my sons first car purchase was such a breeze. We went in around noon and left with his car, same day!! Great group of people at this dealership!

Service was great! Brian helped me get into the car I wanted and made everything quick and easy for me. Everyone was super nice and helpful. Easy 5 stars

After visiting all other competition it was clear that Basil Transit was superior. Sales and service was exemplary, and after working with Corey it greatly facilitated the process of purchasing a car.

Excellent service. Super friendly staff. Have purchased several cars from Corey and plan to purchase many more.

Very good service department, they use Napa Gold Filters and are very fast. Small dealership, small waiting rooms, friendly service.

I literally could not have asked for a more positive experience in purchasing a car, and I am extremely grateful for the service I received from Brian at the Transit Rd. location. I wasnt the easiest person to deal with, as I came in there with some obstacles, but Brian literally went above and beyond, to walk me through the process and ensure that every aspect of my purchase was handled. If I could give Brian and Basil 20 stars, I would in a heartbeat!!! So excited about my car. Thank you Brian and Basil Resale!!

Basil was great to work with. They found the exact vehicle I was looking for at a fantastic price! Everyone I worked with were pleasant, thorough and professional. If youre looking for a used car, there is only place to go! I highly recommend Basil Resale!

Quick and easy oil changes, friendly service

I don’t truly make posts but this one is warranted. In one day my car shopping was done. Thanks to Brian at Basil Resale. My husband & I knew what we wanted took a test drive, filled out my application, credit was ran in a timely manner. Brian took care of transferring my insurance, rates were great, this process was seemless. While finalizing my paperwork, my 2018 Cadillac XT5 was cleaned & ready to go. If you are looking for great service, great prices & reliability please stop into Basil Resale on Transit. Thank you guys for all your help & having such a friendly atmosphere.

Quick process, everyone was very nice and helpful.

I had a wonderful experience purchasing my used SUV from Basil Resale Center. Brian was very helpful and showed me all of the new features. Mary in finance was also very pleasant and efficient. Great experience all around.

Sevice was great and fast and you cant beat the price. Very Happy.

They got me approved with being Freshly moved back to buffalo with a new job!! Fixed what was needed per my request!! We played phone tag I’d recommend going into see them in person experience top notch!!!

Quick and professional service by Ryan and the team. Came in for an oil change and tire rotation. Will definitely be back again!

I bought a car from here last summer and have only regretted it since. The car itself does not provide me with the main features I was looking for when purchases. Constant small issues with the radio and overall just feel like my needs were not met. Throughout the buying process there was a ton of miscommunication or just lack between the employees to each other and myself. Warranty that is offered has a $250 deductible but when verbally asked was not given that answer, had to find it in the small print later in life. Service center is opened incredibly inconvenient hours if you work a day job, even though they’re opened on saturdays there’s nothing that I’ve needed looked at that they’re able to do then. Definitely regret not taking my purchase elsewhere and am not thrilled to be stuck with this for another 3 years.

I had a great experience with Basil Resale on Transit Road. Typically, I am not a fan of car dealerships. The team at Basil Resale way exceeded expectations. Brian in sales was knowledgeable, respectful, & very reasonable. Mary in Finance was helpful, accommodating & had us in/out in record time. I highly recommend Basil Resale on Transit Road!

Came to rhe dealership in Williamsville to brows, ended up leaving with a new to me truck.... Salesman Brian and sales manager Cory were absolutely great in the process, gave top dallar for my trade and actually made the progress enjoyable for the first time ever...id definitely recommend this dealership and will go back for my next purchase.....A huge thank you to cory and Bryan for making it happen..

Over all it was a good experience. They had what I wanted at a fair price. Salesman, sales manager and finance girl were very efficient. We had a couple of minor problems but Im sure that they will be taken care of.

Great experience. Took me in right away, kept me informed, and finished faster than I anticipated. Everyone was courteous and professional. I would definitely recommend.

Very respectful, customer service fast, would recommend this place for purchase of automobile or car service

Overall great experience with my baby Corvette that I love so much these people understand Corvette owners or just anybody that You know andI want no about their car and treated me properly fast service and didnt charge me much at all! Very happy!Nevermind I had toFix this review after my second appointment which was a complete disasterI have aCorvetteThat was $90,000 and I was treated like a completePiece of

Didnt take us in until an hour after our appointment. Parking was atrocious, there were no handicap accessible spots in the service area, and cars were haphazardly parked everywhere. They got greasy handprints all over the inside and outside of the car, spilled oil on the exhaust manifold and left it a quart low. Horrible experience.

Thank you! Thank you! I love my vehicle. Great experience. So easy and quick and seamless!Greatly appreciated! You guys rock!

Grest job and quick service

Very good experience overall. Cam was helpful and responsive but not pushy. I have already referred two people to him. I would buy another car from Basil Resale Center.

My wife bought a groupon for an oil change and tire rotation. This Basil resale location (Transit near Wehrle) was small and quiet. The people were friendly and the job took about an hour. It was very reasonably priced. Id use it again.

The service was very nice and friendly!! Exceptional customer service I would highly recommended them to friends and family...

I had a great experience at Basil Transit. Sarah Mayle is one the best salespeople I have ever dealt with. She was genuine, understanding and not pushy. May have been my favorite car buying experience ever. As for my trip to Basil Sheridan, can’t say anything good about that!! Ken Jarosz

Great service. I went for an oil change. It was quick and easy!

Over the past my family and I have purchased 3 cars. Each time was an amazing experience. The sales and service team were extremely helpful to my needs. Looking forward to going back there for my 4th purchase.

My son gave me a Groupon for Basil Resale Center for an oil change. Its a challenging time for any service based experience but this was a very comfortable and professional experience! Thank you for great service!

Great service and well explain did everything on their end to get me in a new car

Awsome very friendly and helpful. the best and easiest car buying experience ever.

Please avoid this dealership at all costs!1. The 2019 Nissan Murano that i purchased from them was Canadian and came with no warranty!2. The car came with multiple door dings that they had promised to remove prior to delivery but did not.3. The car was giving to me dirty and was not properly detailed.GM and District Manager were of no assistance to help me. True Scumbags!

I was very pleased with the care and service that I received. I was given what I asked for and they worked with me to ensured I got what I wanted. Thank you so much!

I went for an inspection they were very nice and did an outstanding job thank you

Sarah was my sales agent. My experience was smooth and seamless from start to finish.It was a great experience 👍

Great experience!! Staff were extremely knowledgeable and eager to assist in the purchasing experience.

Great dealership! No pressure sales, competitive pricing and awesome service department! By far the best resale dealership around!

***I bought my 2nd 2018 Jeep Cheerokee from Basil on 1/15/21 but did not get car wash until 2/25/21 when I noticed water coming in car at delta sonic car wash. The car was sold to me with a broken rubber seal as seen in the attached picture but now the service manager said: Water leaks are not an item covered by our 6 month 6000 mile warranty? This worn out and broken rubber seal should have been noticed when they inspected car before they sold me the car. After many attempts to have this fixe Basil wont pay for full sunroof repair but would pay half and I would have to pay half. They told me where to go for estimate. I went a couple of weeks ago for estimate and the vendors employee spent about 10 minutes looking at it writing down the vin number, calling his supplier and came up with price of part and labor. He then gave me his business card and when I called him to make an appointment for repair he vaguely remembered me and had no information written down but said I can go back for him to look at vehicle again to see what he would need to order. I would have thought he would have down that last time???? The sunroof should be fixed at no cost to me and not put me through so many hoops. Also I tried using the air conditioning for the first time on 3/23/21 and even though the air conditioning was on max full blast it is warm and not cold. Next time I buy a car 2 years old I will bring it through car wash on test drive if it has a sunroof and test the air conditioning even if it is in the winter. They should do better inspections before selling a car 2 yesrs old.***I was told the car I was going to buy would be buffed out and detailed prior to purchase on***1/8/21 so I cleared everything of the car I was trading in only to be told the car I would purchase was not getting buffed out and detailed. They had over a week to do it and once I touched base prior to purchase of new car I was then told it was not being done although I was promised it would.I bought the Jeep 1/15/21 during winter so I never thought about testing the air conditioning until last week when the weather was nice and the air was not cold but felt warm. I made appointment for 830am Thursday and no one was there to take care of me until 845am and I left the car with them. I get a call at 1130am 3 hours after dropping it off just to tell me Basil wants $145 to test the air conditioner. First of all the air conditioner should have worked when I bought the car. I have only had the car 2 1/2 months and being charged to test an air conditioner that should have worked in the first place . How could this not be covered under warranty when the car is 2 1/2 months old let alone should have been working when I bought the car. This is one disaster after another.

Had a 2014 Ford Fusion Hybrid Titanium for almost 4 years, I loved it but was time to get a newer vehicle. I definitely wanted another Fusion. Sarah at Transit Rd in Williamsville found exactly what I was looking for very quickly and the entire process was extremely enjoyable. I love my new 2017 Fusion and will absolutely return to Basil Resale for my next vehicle. Thankyou for the pleasant experience, and thankyou Sarah!!!

I purchased a vehicle from this dealership was very pleasant. I even referred two of my colleagues to them as well. Would recommend again.

Sales team was great . Tom the Finance manager went beyond expectations to get me in the car I wanted .

Trustworthy and honest service. Joe promised he would find me a used vehicle that matched not only my price needs but a personal checklist - things like 4WD, nicer interior, etc. He DELIVERED in under a week and got me into a vehicle that I love. Almost 6mos later have had a few fluke mechanical problems that could not have been foreseen but all covered by my warranty and fixed with integrity and kindness. I would recommend anyone to go here for a used vehicle - everyone in that building is beyond kind and really cares that you end up in a vehicle that you love! Beyond that they will work to find you a price and warranty that works for you!

I always have a great experience when I go to basil resale on transit. I recently went for service and put my snow tires on. Free oil changes for life cannot be beat! Everyone there is very friendly and welcoming, you can tell they are not only good at their jobs, but they enjoy what they do! And this is consistent through the years. I purchased my car there 4 years ago and the whole experience was easy, fun and enjoyable. I plan to go back to basil for my next car and I tell others to do the same.

Basil is the best dealership to go to if its to get your oil changed car fixed or trade your car in they work with you and are very nice people

Always a pleasant experience at Basil! Mary and Sarah made my experience run extra smooth!

Very pleased with the service I received when buying a 2019 Lincoln from Basil Resale. A great deal, friendly staff, and transparent financing. Thanks to Corey and Mary for their excellent service!

Hands down the best service when purchasing a new used vehicle. They will definitely work with you within means and they are a friendly group of people. Regular vehicle servicing is great as well but keep in mind, some things might require you sitting there for hours waiting. That all depends though. Not a deal breaker for me. Would be nice if they get a shuttle program set up, but again, thats not that much of a big deal for me.

Great service! Friendly people. Would recommend to everyone.

Easy to make a service appointment. Service was done in a timely manner. A full service report was provided which is very helpful and includes recommendations. I’d definitely recommend their service department.

Recently bought a car for my daughter. There was a small problem upon delivery that was corrected right away by Sarah (sales) and Ryan (service). They were completely understanding and very professional. We had no doubt that the situation would be taken care of. Great Job and Experience!

I put off buying a vehicle for the longest time until said vehicle forced my hand. I dreaded the thought of going to a dealership and “playing the game”All that changed when I inquired online about a vehicle and was put in touch with Steve Pankow and all the helpful staff at basil resale center. Steve went the extra mile to get me in for a test drive, helped every step of the way in the loan and application process and saw things through until the end. I showed up an hour before close and the whole staff worked together to get me in and out of there with no games. Highly recommended. Thanks for changing my mind about the car buying process and having earned my future business.

Had a great personal experience with this team they were knowledgeable and friendly and took very good care of me And I appreciate it alot I hate buying a car every time I have to but they made the process east and bareable and for that I am greatful keep up the good work my regards. TIFFANY

My experience at basil resale in Williamsville on transit was amazing they were were there for me through every part of the sale and my salesmen sarah mayle was awesome through the whole process I definitely recommend going to see her if you are looking for a vehicle.

Ryan in service is the best. very clear, and prosise with any and all issues. Very reasonable as far as price and scheduling. Amazing job! Highly recommend!

One of the most pleasant car buying experiences Ive ever had. Kind and supportive staff that seems to want you to have a great car buying experience without any of the typical theatrics other companies perform. Ill def be recommending Basil Resale.

Forced me to wait 2 weeks to get the car way to long for the the car, the glove box doesn’t work and now I have to drop off the car to be fixed also one headlight is out very very disappointed with the lack of the service department checking this car out before I could finally get it since they made me wait so long. Some 150 point check yeah that is sarcasm last car I will buy through Basil and I will tell friends and family to never support this dealership. I’d love to talk to Robert Basil personally because this location is run terribly!

I came here to get my oil changed and had a wonderful experience doing so. Great customer service and very fast service! I would recommend this place to my friends and plan on coming back for future oil changes too.

I just bought a great gently used vehicle from Sarah Mayle. Now what you need to understand is that I sold cars years ago... For like 6 years! So I know how it works...literally. To my total surprise this went extremely smooth and I am completely satisfied with my experience! No pressure, great price and service beyond the sale! I couldnt pass up the deal! I suggest you reach out to her...and mention my name!

I had been shopping for a vehicle for two weeks. Everywhere I went, I had to go through the buyers bull! I stopped in at Basil Resale to see a vehicle I researched online. Just coming in the door I was impressed! I was greeted by everyone with kindness and most of all respect. The financial manager, Tom, worked diligently to get me into the vehicle I wanted. It is refreshing to realize that there is a business that truly helps their customers and provides customer service beyond expected. Thank you Tom and everyone at Basil Resale at Transit Road!!!Stella

Corey and the team at Basil Resale are terrific. Got a great car at a great price. Highly recommend this place.

In and out fast, easy to make a appointment, fair price.

I just want to say THANK YOU to the team at Basil Resale. I took my vehicle in for minor work recently and was pleasantly surprised at the great customer service and the fact someone didnt try to sell me something I didnt need. GREAT JOB guys on customer relations. 😉

The only reason for the 5 stars is Tom our salesman he was very professional I told him exactly what I was looking for in a vehicle we had a couple hiccups with the company and Tom stopped at nothing to make the situation right hes definitely an asset to Basil Tom is a talker so be prepared to talk LOL

The sales person Brian was honestly probably the best, only down fall was the detailing on the car I bought, there was ash and cigar butt in the center console and was marks/fingerprints on the window.

Very slow it took an hour and a half for an oil change I could do one myself in 20 minutes and I’m not a professional.

A bit of a wait, especially considering I had an appointment, but the service staff was friendly and straightforward. They were respectful and didn’t try to up sell me or talk me into purchasing unnecessary parts or services.

Just recently bought a car from here, gotta wait to pick it up on Monday though which is fine. The entire process was super easy from start to finish. I am very pleased. The sales girl, Sarah, has been beyond amazing! I highly recommend her!!! I cant wait to go back on Monday to pick up my car!So heres an update, I love the car however, they didnt bother to tell me that they lost the check. When I came in to sign all of the paper work, they stuffed the check back in with my receipts and I had to have my mother grab the check and drive from Niagara Falls just to bring the check because of their stupid and careless mistake. Its a good 45 minute to an hour drive one way!Free oil changes for life, awesome! Not for my car! Ill go to where my mom got her car fromI can get 4 of them for $80. Im willing to pay the money. Im not bringing my car here for anything.

Service department Ryan rocks!! Marys great also...😁👍👍👍

My car stopped running and I went into panick mood. I was able to contact Basil, and got it to them. Within a few hours, my car was finished and back on the road. The staff was very professional and understanding to my situation. Will take my car back to them for all services

Basil Resale is very laid back & friendly staff. Transaction went smooth without a hitch. For the price of the vehicle I was a little dissapointed the wheels were ArmorAlled over dirt & didnt receive a 2nd key or even a discount purchasing a new one. So far love the car though!

I have enjoyed my relationship with Basil Resale Transit Road. I purchased my 2010 Honda Civic here 8 years ago and have experienced great service and attention from them.Once again, they met my automobiles needs and gave me a great experience!

Parking lot is small and it’s a bit confusing to find service. Very courteous and polite. I only had an oil change, tire rotation and inspection but my experience was quite positive. Work done very quick. Will go back again

Great service. Get all of our oil changes done here.

Sarah M. was extremely friendly. She understood exactly what I was looking for and helped my find a great vehicle for a great price. She was very patient and worked with me to address all my concerns and pickyness.

Im completely satisfied with what Basil did for me and the sales representative Sarah did an excellent job and got me all I asked for with my car. I highly recommend her to all new customers. She is outstanding, if youre purchasing a vehicle from Basil Resale Center Transit Road ask for Sarah and youll be treated like a customer that matters. Thank you Basil Resale Transit Road, and Thank you Sarah. God bless you. Youre an outstanding worker.

My experience from start to finish was excellent. Tom took the time to educate me on several different cars, financing options, and extended service options. I got a great car at a great price. I also received a great deal on my trade-in. I highly recommend this dealership to everyone.

They where great I got to drive away with nice I loved each time now I have a Jeep I love it ‼️‼️

Sarah went above and beyond for my family and found me the perfect SUV! She treated us like family and I couldn’t have asked for better customer service! Tom worked tirelessly to get all of our financing needs taken care of! Thank you everyone at Basil Resale Transit!

Basil Resale in Transit is a great place to buy a vehicle. The salesman and mag arts are super friendly and not pushy in the slightest. I got an AMAZING deal and 10/10 recommend to others!!

Brian went above and beyond to help me get into a vehicle i look forward to future purchases

Got an oil change and on my home I had a flat. I believe the leak was from their service lot. I called and left a message and never received a call back. Long service time

I would like to say that Sarah at Basil on Transit Road did an amazing job.....

Our Sales Rep, Sarah was great. No pushy sales pitches or anything. Very informative in answering our questions. Very pleased with our purchase through Basil.

Had an appointment today for an oil change and tire rotation checked in with service manager and 32 minutes later I was out the door! Great job Basil! Nice waiting area also if you have to wait a bit longer!

The Staff, especially Sara of the Internet Sales Team. She was a gem, my first time buying a high end vehicle was a seemingly effortless. Prompt responses, direct information, and corner cutting. It was and awesome experience. And Free Oil changes for life! Winner 👍🏾.

I was very pleased with the extra mile Sarah Mayle went for me, finding a car that I liked and how Tom went out of his way to get me a good deal. Everyone was very nice, it was a great experience. Thanks everyone!

I needed a more reliable vehicle and I couldn’t be more happy I went to Basil Resale. Every single person I came in contact with was polite, helpful and great to work with. They went out of their way to help me and get me a safe and reliable vehicle. I have purchased many cars and this was my best experience. I couldn’t be happier with my vehicle and buying experience. I will be a loyal customer and refer anyone if they are considering a vehicle.

Sarah is patient, knowledgeable and kind; and she really is in it to help find you the best match for your needs. She never pressured me, rather she encouraged me to wait for the car I absolutely loved. I worked with Allan as well; and he could not have been kinder or easier to work with. We bought a car from Basil transit a few years ago and had a great experience and once again we were not disappointed with the service and amazing prices! Tom helped to get me the best rate for financing and he had such a great sense of humor and honesty to his approach. Plus FREE oil changes for life!!!!Thank you Transit Basil Team!!!!