Bait and SwitchI purchased a 2014 Suburban in December 2014. While comparing vehicles at different dealerships in my area, I had them all quote the SAME specific things so I could compare apples to apples. These items were their Suburban, 100k GMPP warranty with $0 deductible, 1yr of XM radio, 1yr of OnStar, 2 years of scheduled maintenance, transmission cooler, WeatherTech floor mats for 3 rows and cargo area, 3M protective paint film on the hood, fenders, and lights.Ryan had what appeared to be a good price on the package when on 12/23, Steve quoted the warranty would be $2,600 as the final piece and the test drive that day was good. We drove out the 47 miles to the dealer again the next week to purchase and pick it up with our 3 kids. It took forever to get everything written up. Evidently, I was told their normal practice is to sell you everything in pieces which I believe is so you don’t realize as costs mount, the total ends up being more than initially quoted. We met with Lisa to get floor mats, transmission cooler, and film quoted. Their costs were higher than just looking up the floor mats on the internet like the other dealers did directly from WeatherTech. Lisa was able to correct the cost there. Her film was more reasonable and the cooler more expensive so it was a wash.During the 1+ hour waiting period for Lisa to show up and hour to get the costs quoted, Steve mentioned they were not able to do the 2 years scheduled maintenance of oil changes and tire rotations. While I was disappointed, I did not see this as a reason to stop the deal because I was getting everything else I requested quoted. After waiting another hour so the dealership was now closing, we finally were talking with finance about the extended warranty. Steve said he was going to prep the car and setup the OnStar and XM.Their first attempt on the warranty was to bad mouth the GMPP warranty and try to get us to go with Ally. After looking thru their Ally brochure and finding out in the fine print we would need to bring the truck the 47 miles from Wyoming to Buffalo for warranty service I told them no. Then they quoted the nearly $4000 for the GMPP warranty that Steve quoted for $2600 plus shortchanged the mileage from 100k to 96k on top. I was about to walk out. They agreed to split the difference at $3250 which is $650 more. TALK ABOUT BAIT AND SWITCH!!! They had worn us down and the kids were cranky so I reluctantly agreed because we had everything else.I was then unhappy when I called OnStar (like Steve asked me to) and I found out I only had a 3 month trial and not the 1 year quoted. Astounded, I checked the XM and found I was played for a sucker there as well.I have tried emailing Steve (realizing I want to have this documented if it came to that). I was basically blown off and offered to get some batteries for the headphones. I was told in his few years of selling cars, nobody asks “me or the store to buy XM or Onstar for them”. None of the other dealerships had an issue and some even offered so it must be his inexperience selling.I have tried contacting the dealer through their satisfaction survey and NO response.I have been a loyal Chevrolet owner since I was 16 (almost 30 years now) but given the current bad taste in my mouth, I will definitely never shop at Ryan Auto Mall/Ryan Chevrolet, never recommend them, and will think twice on purchasing a Chevrolet for my next vehicle.Update: Originally posted this on the wrong Ryan Chev dealership which I corrected today.