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Collision Masters
290 South Park Ave, Buffalo, NY 14204, United States
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Collision Masters
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Pa
Review №1

Great job with the repair on my lift gate! The customer service and communication was top notch! Hopefully never have to but would definitely use them again in the future!

Ca
Review №2

I was a day early for my inspection and they allowed me to go ahead and get the inspection done instead of coming back the next day. Gail was amazing!

2R
Review №3

Excellent service and it was ready right when they said it would be I will be calling here first if I ever need repair again!

Jo
Review №4

Gail has been a tremendous help every time I go into Collision Masters! She’s personable and knowledgeable and is willing to help in any way she can. I’ve come in with a car that was involved in a total loss collision accident and she helped with the rental process and called to check up every so often. I recently came in for an inspection for my insurance and she was quick and took me in right before closing which I appreciated immensely!!

Da
Review №5

I’ve been here twice and had a great experience both times. Top notch workmanship and kind/professional staff. Highly recommend!

Th
Review №6

First class operation. Collision Masters kept me informed throughout the repair and the results were outstanding.

De
Review №7

Insurance pre inspection required, make an appointment and get through the process very quickly. Courteous people

Do
Review №8

This business was extremely professional and kind! I was very happy with their services and how quickly I was able to get out of there! Thank you!!

TH
Review №9

It was late Friday afternoon and I was in a bind. I called and spoke to Gail @ Collision Motors and explained my situation. She could not have been nicer. She told me to come right in and she would take care of me. I even offered her a bribe, which she rejected, and still told me that she would take care of it. 10 minutes later I was there and Gail was ready. She was professional, with a sense of humor, courteous and made sure everything was complete. Hopefully I wont need collision service any time soon but if I do, my 1st call will be to Gail at Collision Masters.

ch
Review №10

Very fast photo inspection. Respectful staff. Professional

An
Review №11

Gail was awesome and very helpful. Squeezed me in for picture inspection for my insurance, quick, courteous, generally an all around great experience.

Gr
Review №12

Extremely professional. Made the best of a bad situation.

De
Review №13

Paul Lyons was great! Thank you for all your help!

Li
Review №14

Collision Masters did a great job on the exterior repair of my vehicle. They do check other ‘systems ‘ after repairs to make sure they are working correctly and were not effected...there was some ‘effects’ on mines that I noticed after I picked up my car but they had me come back and the things were corrected with no problem.

Ca
Review №15

My car has been in 3 accidents in the last couple years and this shop has done the work each time. Great people, great work, and super easy since they took over the communication with the insurance company!

je
Review №16

Excellent customer service and outstanding quality for vehicle repair.

An
Review №17

Great job, very thorough and detailed. I appreciated the timely and responsive updates.

Da
Review №18

I was rear ended by a vehicle and collision masters ( through geico) fixed all of the damages without a single issue. From the EXCELLENT customer service ( with Paul & gayle) to the completed bodywork repairs & paint job... I was extremely satisfied & impressed! I would definitely return to this location due to the professionalism of the staff!:)

ma
Review №19

Professional quality work completed ahead of time given. I highly recommend this business for all your vehicle needs.

Da
Review №20

Gail Was Great I Didnt Have An Appointment She Still Seen Me Instead Of Making Me Wait Until June 5th Or 6th Awsome Service !

Ka
Review №21

Collision Masters fixed my cracked bumper and headlight quickly and completely. It looked like new. They dealt with me honestly and helped me procure a rental while I waited. When I picked up the car, they had vacuumed the inside thoroughly as well. Great service all around.

Pa
Review №22

Paul is the man, very accommodating. Great work done here, wouldnt go anywhere else in buffalo

Jo
Review №23

Horrible customer service. Called for photo inspection. Show up to be told your not scheduled?? Hello you never even took my name or number down I was told a time and to just show up. Needless to say I was not happy. Voiced my opinion to the insurance company. Terrible scheduling.

Je
Review №24

Always excellent and fast service! Would never consider going anywhere else!

Ja
Review №25

Great repair and great customer servIce!

Ch
Review №26

Paul Lyons is excellent at his job and great customer service

Ru
Review №27

They are fast and convenient. The staff seem highly knowledgeable. I recommend them .

DA
Review №28

I took my truck in for collision work and my truck looks amazing. They matched the color perfectly. The customer service was top notch. I received daily updates through email, sometimes twice a day and received frequent phone calls as well. To take my service a step further, they even checked to see how my rental was. I was not happy with my rental and the owner of Collision Masters called enterprise and got them to switch out the car for a cleaner one and talked to them so I didnt have to pay the overage for the rental fee. My truck was done timely. The atmosphere was very clean and friendly as well. I would definately recommend this business to all my friends and family and will use them in the future if needed.

Ti
Review №29

Saw me on short notice, very professional, pleasant, understanding, worked around my schedule, and most of all they made my day

Re
Review №30

Gail was amazing. She was flexible, friendly and made me feel welcome. Even during these COVID times she made the process easy!

Al
Review №31

My insurance notified me that I needed to get a photo inspection done in less than two weeks. Most places across the Buffalo and surround area were booked out for weeks. Luckily, Collision Masters was extremely friendly and I was able to get both my vehicles in the next day. Gail was such a sweetheart through our the whole process!

ja
Review №32

Collision Masters did a top-notch job. Completed it on time. Staff was friendly and informative. I would recommend them to anyone

Pa
Review №33

This shop did everything they could to get me an appointment quickly efficiently, very good customer service and a high quality location. Thank you very much very professional thank you Gail!

Jo
Review №34

I went to collision masters instead of a trusted body shop Ive used before because they had a paintless dent repair option here for hail damage. The repair was prompt and would have been even quicker if my insurance didnt drag their feet. Gene was great to work with. In the end the repairs came out great you wouldnt know there was ever hail damage.

Sw
Review №35

Car always look like new when done. Beautiful comfy place inside

Pa
Review №36

Very clean and organized shop. The service was excellent and provided me updates along the way. I entrusted my Audi Q5 to them in which a deer broadsided my car and damaged three panels on the divers side - front left panel, left driver door and rear left passenger door - fairly extensive damage. I felt they were trustworthly. I wouldnt hesitate to bring my car back there for collision repair. Very good experience.

Ms
Review №37

Very nice husband and wife team. I called here after having a lousy experience somewhere else, and he invited me to come down. Took care of me professionally and kindly.

Ju
Review №38

Completely satisfied with every aspect of this business. They coordinated my rental car, provided a convenient drop off inspection, kept me informed with text alerts as to the progress of me vehicle, and overall, it was spotless in and out when I picked it up! I would definitely recommend for friends, family and my own use in the future.

Ch
Review №39

Awesome. They kept me up to date on the stats of my car and completed the work on time..

ta
Review №40

Shannon and all involved in the work on my vehicle were amazing! They made everything so incredibly smooth and easy. Shannon called and continued to keep me updated on the status of my car. The work was great. I couldn’t ask for anything better in this whole experience! Great job and thank you especially to Frank and Shannon!

kr
Review №41

Originally they put an aftermarket bumper on my car and I was told if it didn’t fit properly they wouldn’t do it. The after product was worse then the initial accident with no quality control. The OEM front bumper looked a million times better and fit correctly. The existing and new problems After that was fixed was there was a hood gap on the passenger side, there is an area where the buffer burned through the paint and clear on the edge of the front bumper where it meets the hood And now there is overspray all down the drivers and passenger side doors. That is what was clearly easily seen. Someone clearly did not mask the car properly. I appreciate that, but it’s the whole drivers side from the start of the door to the end of the car. The car was there for 3 weeks. More than enough time to do the job right and deliver the car without defect or poor workmanship, we did not rush them. We still have to take it back again to correct the overspray issue at a minimum. I’m completely let down and disappointed.

Mi
Review №42

Was there to get the pictures of my car for my insurance.. Quick fast friendly service.

Jo
Review №43

Look forward to seeing them again

Ch
Review №44

Not good my truck was not ready and had taken it back 3 times

Th
Review №45

I had the inspection done for my new car insurance. The facility was very clean, the service was courteous, and efficient. I didnt even have to get out of my car.

Jo
Review №46

Very nice people and they do a great job

Cl
Review №47

CONSUMER BEWARE Collision masters are hacks truck is not right and they played it off none of the gaps in their work is correct headlight bezels are not lined up bolts missing looks like hell shody workmanship and supervision to let a vehicle roll out of the shop like that terrible tire rubs when i turn GO SOMEWHERE ELSE THEY CANT BE ANY WORSE

Eb
Review №48

Well what can I say.. Shannon is the BEST, she kept me informed about my car & answered all of my questions.. They did a GREAT job on my car.. I will definitely patronize them again and recommend them

jo
Review №49

Collision masters did an outstanding professional job on my vehicle. They took care of all my insurance paperwork and answered and took care of all my questions and concerns. I just picked up my vehicle and it looked like i took it off the showroom floor, I couldnt ask for a better job. The team was so nice and polite and took care of me. I am even gonna return to repaint my classic car.👍 Thankyou Collision Masters.

Mi
Review №50

Collision Masters has friendly and professional staff and talented technicians. Always a pleasure to work with.

In
Review №51

I love love love this shop always professional and does excellent work!

Ma
Review №52

They were the only place in Erie County that would do the Carco photo inspection without a reservation. In and out in any ten minutes vs. all the other places wanted me to make a reservation weeks out.

Pa
Review №53

The man I dealt with was friendly and professional.

Ru
Review №54

Truly an exceptional place. Shannon is amazing, as are her colleagues. Highly recommended.

Am
Review №55

Went in for a photo inspection today. Had a hard time finding a place that would take me today. The woman at the desk was quick and efficient. Loved the drive thru, and the waiting area was very nice.

Ma
Review №56

Best antibody service I’ve EVER RECEIVED staff are the best so helpful and efficient!!! HIGHLY RECOMMEND

Lo
Review №57

Very nice and helpful

Th
Review №58

I like how fast they got it done

De
Review №59

Great collision shop

Vi
Review №60

Very professional, friendly, wide and comfortable waiting room . I recommended for auto body work.

Pe
Review №61

Used them twice now loved them

mi
Review №62

I highly recommend Collision Masters..Very great service, very prompt, and youre treated like a person instead of a number. Thanks again to Shannon and Frank Todaro for everything you do. I definitely Got a guy!!

Ma
Review №63

Most friendly, professional services, amazing repair job. Happy I found this shop, I recommend all shoppers. The free estament here destroyed the competition. Perfect five stars thank you.

Mo
Review №64

They did so wonderful. They worked with my tight schedule and kept me updated daily.

Te
Review №65

Went for a photo inspection and I was in and out. Thank you Gail

Ne
Review №66

Very good service. The staff is great!

El
Review №67

Honesty, of course, is a must for any car repair business. Honesty plus friendly and courteous service: Collision Masters on Pearl. No appointment needed for estimate.

Ch
Review №68

Too too long too get my car back. Did do good work.

Ky
Review №69

Repairs were done very quickly, and the car was returned to a condition better than before my accident. They also cleaned the interior and were very nice to work with.

TH
Review №70

Best place to get you car fix and looking like new

Ju
Review №71

Everyone at Collision Masters was fantastic! They kept me posted every step of the way on my car getting repaired which was fantastic! Thanks

Lo
Review №72

I live in Texas and came across this shared post on Facebook. If most people had a heart of gold like you, this world would be a better place. Thank you for your kind act as I hope this will be looked upon by many more to do the same.

Te
Review №73

Friendly, great employees and they did an awesome job on my truck! Highly recommend them if you need work done!

Ji
Review №74

Took the car in for some estimates and damage repair - they were super fast, friendly, professional, called when it was done, walked me to my car - they even cleaned the carpets without my asking! Really satisfied, thank you guys! :)

Sa
Review №75

Business with integrity. Great job on the graffiti on the Chevy truck.

Na
Review №76

Was a quick service...

Re
Review №77

Service was excellent!!

Pa
Review №78

Just saw your work on that paint job graffiti Kudos from an Aussie

An
Review №79

Very great people here to help a man in need

Ri
Review №80

Was only there to pictures taken for the insurance company. The place was very clean and the staff was friendly and helpful.

Ki
Review №81

Thank you for standing up for what is RIGHT. This shop covered up someones truck who had derogatory words spray painted on it for free. You guys are wonderful!

Pa
Review №82

I went for a photo inspection and they were very nice and fast about it.

Da
Review №83

Sorry, I have not had the pleasure of being a customer; however, based on the Facebook post I read I am sure I would receive the utmost customer experience. Thank you Mr. Todaro.

Ke
Review №84

Read the story and touched my heart. We need more folks like this in the world! #StandUpAct

Am
Review №85

These are the type of businesses that should be supported. Great job guys!

Di
Review №86

Kuddos to the good hearted people of Collision Masters. A great deed that was done has made its way to southern Mississippi and I just want to thank God that there are still great people in this hate filled world that still care enough to show love and kindness to his fellow man. God bless Gene n his staff for the act of kindness shown. Love, greetings and blessings from Waveland, MS via Rev. Preston Davis n your Bros and SISs in Christ.

Ch
Review №87

Just saw the story. Kuddos to you guys and your values.

E.
Review №88

Repair work took a lot longer than anticipated.

il
Review №89

Watched a video of this in birmingham U.K. Top guys! Props where it is due 👊🏽

St
Review №90

Quality service.

Jo
Review №91

I personally have never been there but i seen what they did for this guy on facebook and his truck i live a hour and a half away and will be sure to take my vehicle up there!!!!!!!

Ma
Review №92

Quick, friendly, professional.

Do
Review №93

Friendly service

Jo
Review №94

After 2 times going here and spending a fortune stay away

Bi
Review №95

Excellent place...

Se
Review №96

Great servcoe!

Mi
Review №97

Great service

Da
Review №98

Humanity at its best

Ka
Review №99

Very helpful

De
Review №100

Very quick!

Information
12 Photos
100 Comments
4.6 Rating
  • Address:290 South Park Ave, Buffalo, NY 14204, United States
  • Site:http://collision-masters.com/
  • Phone:+1 716-848-4800
Categories
  • Auto body shop
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:8AM–12PM
  • Wednesday:8AM–12PM
  • Thursday:7:30AM–5PM
  • Friday:7:30AM–5PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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