Was quoted 92.07$ for a V6 Mustang radiator over the phone multiple times at this particular store, when arrived in store today the total rung up as over 200$. After some questions being asked we learned that a helpful employee had been marking down the price to the exact same radiator at their Mingo location. He was giving us the price that the same company would have happily given us at one of their other locations thats less than 10 miles away. After talk of taking away this employees privileges and possibly loss of employment, they refused to sell to my fiances grandmother for the price that was given on the phone. I am not one to write bad reviews, I try to be understanding of employees as I have dealt with unruly customers in my own lines of work. But we were being polite, there was nobody else in line or in the store for that matter, and I dont appreciate the way that was handled. I advise the STORE MANAGER to take notes on his employees, I will personally not be going back to that store and hope the employee in question gets the managers job.

Good prices, good people

Loved Napa amazing customer service from staff

Quick in and out, good stock on everything

The guys in this store are rude. If they wirked for me i’d fire them both. Cared more about smoking than the customer.

Store never open on time! Chose to open at 7 a.m. it is 7:31 and the store is still not open. Drivers are sitting out front waiting on the manager to get here. This happens a lot! Fire the manager and hire someone that will show up on time consistently to take care of customers and businesses that are trying to get work done in the community. I am I a business owner and need customer service and the door is not open. City of Broken Arrow is sitting in the parking lot waiting for store to open. Waisting taxpayers money because Napa is not open. Our new generation is a joke!

Called 5 times throughout the day, no one answered the phone. Called another store looking for a part, was told it was in North Tulsa. Called North Tulsa, they say OKC has. The next day, called again. In the middle of asking about the part, the associate hung up on me. Clearly, these guys do not have it together! Do not recommend any of these locations. Unless you like the run around. Disappointing.

Fast friendly service.

Jose is amazing!!!! I purchased a battery from him.he went out of his way to help me! I will be back

Very impressed with the service at this store in Broken Arrow on Elm. Needed information mostly and was eager to answer questions and research somewhat almost obsolete engine items I was after. Was refreshing not to be shoved to the side because of not knowing exactly what i needed. My experience some 4 or 5 months ago here was somewhat frustrating. Again Thank you

So helpful and they carry good parts.

The gentleman from Alaska made my day! Friendly and helpful

They carry a lot of parts that other auto parts stores dont.

Always my Fave and knowledgeable

Friendly, helpful and had what I needed.

Went above and beyond to help me get the correct alternator for my duramax, thank you!!!!

Not impressed with service or cleanliness. Staff and patrons not taking covid virus precautions. Behind counter was messier than my garage.

Be sure and know what it is your getting. Sometimes they will bring you the wrong part.

Hours of operations not followed. No inventory of ad items. No customer service. Autozone or anywhere else.

Good Selection of clearance

Friendly staff members to work with they will get you the parts you need and make sure you get the right ones

Really clean store. Knowledgeable staff.

Justin was outstanding with helping me get what I needed. I called a different parts store but there was a communication problem. Justin was clear about the product and price. Glad I called NAPA in Broken Arrow

Good customer service.

Employees were so high. But very helpful

Very helpful and friendly staff. I always go there first when needing something. Small town experience with them.

Incredibly helpful. Took the time to replace some burned out bulbs for me which turned into a major undertaking but he did it with a friendly attitude and was happy to help.

Braden went way out of his way to find the part I needed and was successful. Much thanks.

Great service,great selection but more expensive than others

Love this place. Good prices and good quality.

My new favorite auto store. Offer more than orilleys and autozone

Carry is worderfull mosy helpful win i was in ned to so far forme home make u wont to take home to met mom

Friendly personal very helpful.

Girls helped me out with a tough one today. Business professional? No, but what at home mechanic doesnt want more than the OReilly experience?

Nice folks

Service is missing. Selection is nice

Knowledgeable of their parts and supplies

Echlin parts work every time

Ordered my part and came in when they said. It fit and after checking my engine code I needed another part and I got it.

Friendly helpful service - good selection of quality parts

Very knowledgeable and quality parts

When I cant find it anywhere else just about always find it at Napa

The guys there are great!

Not the greatest company Ive worked for... They are spread too twin I think myself.

If the competition doesnt have it, check out Napa. They can probably help.

Whoever drives the delivery truck doesnt know how to drive, park and he leaves the alarm going while hes standing right next to it.

Very friendly and helpful.

What you should expect from a parts store

Called for a part but recieved the wrong one

This is the only place I found that had my bearing in stock.

Polite and helpful.

Great

Good service

Good parts and service

They usually have what the other guys dont.

Friendly staff

Always has what I need

Organized love it

Always has what i need

Fantastic

Slow service

Friendly employees

👍👍

Good products. Strange and knowledgeable staff