I chose this rating because finding nice shoes that are affordable and in my size (13) is usually hard, but it proved to be an easy process here.

I love this place I have 6 kids to get shoes for and they are best quality and reasonable price.wont go anywhere else

We had a great experience buying my son his new school shoes even though it was so busy we didnt get any answers from the sales staff. We also had to wait in line to check out for 25 minutes. But it was the tax-free weekend before back-to-school. I will definitely go back when its not crowded.

I came in it 15 TIL close. I needed a all white pair of the CARINA Platform pumas. It said they werent in stock online. I took my chance & drpve it there and low & behold....they had my size in stock!!! The cashier gave great customer service, even suggesting the $10 or $15 coupon off my total! I love my local SHOE CARNIVAL! 95% Of the time they have exactly what i need!👍🏾🙏🏽😄❤💙

I will not be ordering from shoe carnival anymore only because of poor customer service! I ordered for store pick up. When I got there my 1 year old was asleep so I called to request curbside and they wouldn’t offer it. I explained that my daughter was asleep and I didn’t want to get her out. I choose to not go in stores to protect her from rising covid cases as well. They still refused curbside saying “You have to sign for the shoes.” They could have brought it out and let me sign. I was parked right outside the door. Absolutely ridiculous! There were two people working registers when I walked in and only 1 customer that I saw in the store. Any other stores would be glad to oblige a customer. Not here. Won’t be back!

Awesome. Had exactly what we were looking for at a great price!

Store was very well put together. Staff was very informative, and courteous.

Love this place cause they NORMALLY have a variety of selection on hand compared to their competitors. I always buy Christmas ☃️🎄 presents 🎁💝 from here.

Employees were helpful, selection was decent, regular prices are fair and some hot deals too. Clearance sections are smartly displayed for easy scouting the selection in your size. Go to their website before checkout for coupons.

Does not have a very great selection of shoes or boots. Prices are on the high side. The staff is the worst staff that I have ever encountered. The way they follow you around the store is ridiculous. They are very shallow judgmental people who assume everyone is out to take shoes from them even though the shoes have alarms on them and I do not appreciate the way they act and treat people as if they are the leading authority on shoes of the world. If you know your size recommend buying shoes online so you can get exactly the pair of shoes you deserve without anyone hassling you.

Extremely helpful, great prices, accommodating staff! The young man working the counter not only was adamant but also showed us how to save money and where to find coupons and discounts. Couldnt be happier!

Shoe Carnival is a really top drawer shoe store. Great values! And they actually had employees to assist us.

Great sale going on besides the buy one get one half off deal.

They have a wide variety of shoes for both men women and children. They have shoes for All Seasons all year round and specials like buy one get one half off prices. I do recommend stopping by and browsing at what they have to offer.

Great deal on Rockport shoes

I placed the order online for store pickup. The order was processed quickly and accurately. The pick up was very easy. I would recommend.

The staff was super patient with how we brought the shoes up. My daughter had 3 pairs and each was put in a successive box as she changed which pair to wear out...

After having a bad experience at theKingsport store .I stopped shoppinghere, but my husband was looking fora pair of boots. So we stopped in theydidnt have his size, but they had a niceselection of shoes and the prices werefair. employees were polite.

Good prices with decent selection

Always a great selection, never leave without a bag😎🥺

Employees were super helpful and nice, wasnt too crowded and had good deals on sandals and clearance

They had lots of good shoes they just really expensive.

Prices are a little high, but they have a good selection.

Try this place. Very good selection. Alqays fair price.

Some selections very low. Not enough high end shoes. Service was great. Very helpful and accommodating. Professional and knowledgeable. Now if the company would get better shoes for these great folks to work with!

Typical shoe store. Clean, organized and good employees.

Very nice people and place, purchased a great pair of shoes for a good price

Very nice and helpful employees

Missing the buy 1 get 50% off another

The manager is Fabulous, very helpful and patient

I always find what I need there and the staff is helpful

Nice selection

Fast and friendly service

Lovely place

Great selection of shoes

Good supply of name brands. Good deals on clearance shoes. Good service today.

Really nice shoes

Very convenient, nice staff.

Wish there were more variety in Asics wide

Found the water shoes that we were looking for

I gave them 2 stars because I have been there with my family and we have loved our past experiences until I brought my baby twin boots back the Saturday. I had give them a receipt for them and since I paid with my debit card I had to stick my debit card back in to get my payment back. I still yet to receive my payment on my .card for the 2 pairs of shoes I brought back. 57.33 has yet to be back on my card. I get my check from work deposited on Satudays so know it goes through on Saturdays and I tried to explain to the cashier that, that should have went through to my account already. She didnt have much to say and said just keep waiting banks are different. Ok Ive waited almost 48 hours now. Still no payment on my card. Its Monday and that 57.33 should have done been in my bank and hasnt. When the cashier did that she did something wrong and I didnt get my money back and 57.33 is alot to not get back. I want my money back on my card and I want it now. You got your shoes back and I still havent recieved my money back for them. I have my original receipt and my receipt that the money was suppose to go back on my debit card with and still hasnt. Im ready to make an issue over this. This is not right. I should have just kept the shoes bc I still havent recieved my payment back for them so I want my full refund in cash or I want the shoes back. The money still hasnt came to my card. I will take this matter legally if I have to and bring my bank statement foward because no one is trying to make sure I get my payment back but kept the shoes.. I will be by after work today and if someone dont fix this, I will take this to small claims court and wont pay anything for it bc I am in the right and have documents to prove it. Thanks.

The store layout makes it easy to find stuff. I do I d what I was looking for right away, and found a pair of shoes. The lady at checkout was very nice. It was w good visit.

Great selection! The manager was extremely helpful with a return even after my daughter had lost the box and receipt. Would definitely recommend this location. Thanks!!

I looked everywhere for snow boots and hiking boots in wide and found just what I wanted here.

My husband and I got a new pair of shoes and since we were already buying the one for each the sale price let us both get two more pairs of shoes for the each of us. We are so excited for the opportunity to get more. Were both shoe lovers and getting four for the price of the two is always awesome

Nice store and friendly staff. Converse selection is kind of small for men.

Great customer service, friendly, helpful

Great sales going on

Awesome deals

But oe get one half

I bought 4 pairs of going back to school shoes for my daughter. I bought them 3 weeks before school started. She wore the tennis shoes on gym day and came home complaining that the high tops hurt her feet and ankles. The size was right, just very poorly made shoes. I tried returning them, but because the bottom had some wear on them (naturally, you have to wear them to try them out) they would not take them back. The manager even came up and said that they cannot re-sell them. Really??? Do they not have a return agreement with the companies they purchase from? And is that sanitary to put returns back on the shelf that other people have worn? I ripped up my Shoe Carnival card and will NEVER shop there again. Do not waste your time or money shopping here!!!

This was my first time shopping at Shoe Carnival at The Pinnacle, and it was a pleasant experience. The sales lady greeted my wife and I the moment we walked in the door, which is always nice. Shoes I wanted were easy to find; mens on the left and ladys on the right. I found what I was looking for and the buy 1 get 2nd pair half price seems like a good deal. When I went to pay for my 2 pairs of shoes, I had to wait quite a while in line, but I cant blame the sales lady for that. They should have had another register open. There were other employees working. Seems like one of them could have helped at checkout.However, still a very favorable experience.

Enjoyed this store.

I found a great pair of tennis shoes that are cute and only $35!! I have a hard size shoe to find and was very pleased to see they had many options for me. They sized my sons foot, but unfortunately I wasnt impressed with the kids selection.

I love it here I got my work shoes for the past two locations I had to work at here. Both sets of shoes were right at what they promised not to mention the phenomenal deals that you get included I ended up getting a free pair of shoes last time and I saved more than double the money on this current pair of shoes! If youre willing to spend over 60 bucks I highly recommend this location there is a high chance for a walk out with a free pair of shoes or a pair of shoes close to nothing in cost.

You just cant beat the BOGO plus the digital coupons for your favorite type of shoe. The staff also make it for a wonderful shopping experience.

No more buy one get one half off...

Man alive what good deals on shoes !!! For yall dang big foot Neanderthals, check out them clearance items and youll find them 13,14, and size 15s for yer wife !!!! Have a good day I say...

They do things the right way. Shoe selection off the charts and they always have sells!!

So so Friendly & Beyond Helpful . Even helped me out with getting a little discount/coupon

Good shoes, great prices

Best place to buy shoes for good prices

I usuallyblove going in here but today the older who i ask to help was rude and i ask question and he just stood there.will take my business somewhere else and trust me i spend tons in there.oh and he said they will not have buy 1 get 1 50% off anymore.yep go somewhere else

I absolutely love this store! The customer service has always been spot on. I only wish I could respond to other post about returns. People are unbelievable!! Lady- I have never had any trouble returning or exchanging my shoes at any Shoe Carnival because I follow their rules!!! You should try it out sometime. Sheesh! You want them to take your shoes back but then you complain about them reselling shoes. Get out of town!!! This staff is amazing!!!

Super nice employees that will go above and beyond to help out

Not much stock

They focus their business mostly on Nike, which in turn focuses their attention on predjudice and antisemitism. How about focusing on other brands and not being bought out by Nike and your store will then seem more like a carnival vs a one monkey show

Very pricey!!! Pretty much all They carry are Nike. Very nice customer service, but could use more selection especially for kids.

Good service, good price, helpful staff

Always have different shoes and love their sales buy one get the other pair half off

Awesome store experience, spun the wheel for an extra 5 $ off ... not to mention the military discount, Thankyou Shoe Carnival for your support and God bless you 😃

Nice shoe store but need to get extra wide shoes

Well there not bad on price and a good selection of shoes.

Went to get my boys tennis shoes. We did buy 2 pairs... BUT! There was not a big selection! And not alot of other brands, Mostly Nike. Did not have New Balance. And was so very Costly!! The Staff was super Nice is what even got them 3 stars.. so deffentily thank the staff for our purchase!

I can never find good shoes here.

Had just what i wanted and more! Staff very friendly and helpful. Love the good sales they have.

Employees not much on helping people. We had to find and help our selfs. Prices were good thats why I gave them 3 stars.

Very clean store & organized in such a way that its very easy to find what youre looking for. The staff is very helpful and polite! They help you figure out what size you or your child needs, you know how hard it is to figure out kids shoe sizes lol! And they have a Shoe Perks program, free to join, points never expire & you get a $10gc for every 200 points you accumulate! Shoe Carnival is definitely my favorite shoe store! I wish I had known about them sooner! Oh, and if they dont have the size you need, theyll order them for you, free delivery to the store, too!

I always gety shoes there because I take advantage of buy one get one for half. I love that. Its great when a family member needs shoes.

I just wasnt excited about the selection, they had a big selection but nothing caught my eye. Clerks werent very helpful, they sort of acted like I wasnt there

Extremely helpful staff every time Ive shopped there. Easily returned items satisfactorily.

Buy one get one half good deal 2 pair for 70 bucks

Perfect place to buy kids shoes

Great shoe selection and sale!

Since opening Ive bought every pair of shoes here, good pricing and always have a 50% off a second pair sale going on, but most shoe stores do... I prefer the selection, quality and pricing here over the others in the area

Scattered styles, lots of off brands, no help to be found. I just found the selection to be rather haphazard and jumbled. Most of the shoes were cheap and looked as though they would fall apart two weeks after purchased. Pricing was okay but probably not too great when compared with the life expectancy of the shoes.

Its alright, I had a problem with one of the cashiers. He didnt want to do a price check when I ask him and he had an attitude problem.

I love their shoes..

I love their buy 1 get 1 half off promotions

Service. Service

Professional employees and a good selection of casual shoes for men and women. Reasonably priced.

The store is ok. Didnt have my size in anything I liked. Usually what is on shelf ia all they have. There was no one around to ask if they had more just in case they had gotten more in.

They offer large size shoes so thats great plus really good service

Nice selection good prices.

Love this place the manager Mike always is a huge help i shop there alot thanks guys for good service

Great shoes. No help when needed.

Good selection and price. Friendly staff.

I bought some nice nikes out there

Better than first thought.

Love the big selection they have for every family member.