My elderly mother just had her car fixed at Family Garage and she could not say enough nice thing about the service she received at Family Garage. Many thanks to this company for their wonderful service! The price was right, job was done perfectly and they go the extra mile!

Work looks good,but they dont follow up with customers.you have to call to check on the progress. Dont take credit cards.only Cash or money order 🤷

THIS IS THE WORSE auto body shop ever. The owners are EXTREMELY RUDE. I DONT UNDERSTAND HOW YOU CAN OWN A BODY SHOP IF YOU DON’T LIKE WHAT YOU ARE DOING! I have never dealt with anybody so disrespectful before. And the prices for them just to tow your car??? RIDICULOUS!!!! I probably wouldn’t have mind if they were nice and reliable but my experience was the EXACT OPPOSITE! IF YOU ARE READING THIS SPEND YOUR MONEY ELSEWHERE!!

The owner Scotts is one of a kind! Honest great service! Couldnt ask for a better mechanic!

Great staff tyler does amazing work also Ronaldo tow driver is a great dude. Would recommend to others

ABSOLUTELY the WORST towing company I have ever dealT with. DO NOT USE THIS COMPANY!! They dodge phone calls, do not shop up on time and overall extremely unprofessional. I hope this review stops at least one person from throwing their money in the trash can.If I could give less than one start I 100% would.- extremely dissatisfied

I had a great experience at Family Auto Body from the moment I called to see if I could bring in my car for an estimate. The woman on the phone was extremely friendly and was willing to help. When I brought the car for an estimate, I was welcomed with the same friendliness. I got a great and affordable quote and the job that they did was absolutely amazing for the price. They did a fantastic job. Thank you!

WORST COMPANY EVERY DO NOT LET THEM TOW YOUR CAR$653.04 TOW BILL FOR WEEKEND STORAGE AND 10 MILE TOWTHIS PEOPLE ARE SCAMMERS. THEY TOLD ME THEY ARE FILLING PAPERWORK TO REPOSES MY CAR !!AVOID AT ALL COSTS STAY IN YOUR VECHILE DO NOT LET THEM TOW

They do beautiful work. They were very patient and kind to me when getting my repairs.

Towing thieves! Review is long overdue. Pray you dont have anything of value in your vehicle because the towman will steal it and the owner will deny it. When asked he will pretend hes never heard of such a thing and is highly offended. Disregards the validity of your complaint and will ask you to leave. Does not care about any paying customer. Owner is full of that brown stuff and is as much of a thief as his workers. Smile! This ones for you Family Auto.

Recently brought my E350 to get fixed. Some knucklehead had backed into my car. When I got my car back, I was amazed at the great job they did. Just like new. It was not the first time I had brought one of my cars to be fixed. Every time, I was very pleased with the results. Marie is awesome and Scott and Kevin as well. Dont let the non-modernized front office fool you. They do amazing work.

Had our 2006 Honda Accord in for a bumper repair. The work was performed quickly and paint matched to the body. The staff was friendly and helpful when dealing with the insurance company. A surprise addition to their service was a full car wash including the interior. We will go back to them if we ever need their service again.

They get their money one way or another however they are polite knowledgeable and rather helpful dispite the situation. 🤙🏾🤙🏾🤷🏾

Telling lies

The espensive only thing

Towing company very unprofessional kick all the broken parts from the collision in front of my car and justified it by saying the cop told him ro

DO NOT LET THEM TOWE YOUR CAR Got into a bad car accident the ambulance had to come and get me so my car got towed by them got my car back a week later because the insurance company need to see the car and the damages when I got my car back some went inside the arm rest took everything out and the $400 that I had in there. they are thieves do not get ur car towed by them

I always receive excellent customer service. My car looks good and runs better. I will not take my vehicle anywhere else! Thank you Scottie.

Worse body shop I have ever dealt with, I bought my car to be repaired because my insurance company recommended them and I have had nothing but stress, from day 1, with the workmanship. Not too mention they added more damage to the car. Do not use them, rip offs.

DO NOT LET THEM TOW YOUR CAR!!! DO NOT DO BUSINESS WITH THE...My experience with this place has been awful. They are TAKING ADVANTAGE of a situation that they did NOT needed to have removed the car from MY driveway. They allegedly saying that the Police of Bridgeport CT had called them to remove the car from the accident. Not to mention that the insured is a State Representative (Steve Stafstrom), that is trying to have his medical condition be the cause or nature of the accident that he drove through a linked fence, up to the tree in front of my house, flipping the car on top of both parked cars in my driveway. The Esurance Insucance Company (adjuster Jayme Padnick), has been saying that they wont cover anything in this claim due to the caused issue was a sudden medical condition (he is not hold at fault), when is a situation like this they refused to pay or discuss the case at all. In the mean time, my car was driven off my driveway, I was in shock with what happened and the Family Garage guy asked for my keys to check inside of the vehicle. I did NOT authorize any removal of my property. I called several times trying to deal with this issue and spoke to Maria, the most rude person to speak on the phone with, when I said the word advantage she hangup on me. She would NOT let me move my car back to where it was (my driveway), because she wants to get paid over $1500. Since I dont have that kind of money sitting around due to personal problems and coming to find out about bipolar disorder its kind of hard deal with everything at once on top being asked to move out of my place. I got a lot in my plate and they are making this even more impossible, not only she will file for abandonment which the car will now become their possession, and I will incur more bills on top of the whatever amount owe almost $2K. I am sure they have done this before many times and I am going to expose this issue in every site and every where possible to see how disgusted by their conduct. VERY UNETHICAL. Taking advantage of a mother of two kids that depends on the car to go to work and provide for her family. Now without a car and losing my job. Thanks to this representative that his insurance already paid for his car and he is not happy with the amount they have paid him. This whole situation became a HUGE SCAM. If I could give NEGATIVE STARS!Gustavo Balestrero (on behalf of Michelle Arruda).

Well Ill be the odd ball. I was just having a conversation with my co worker about towing services. And I will share with you what I shared with her. Family garage towed a vehicle to my fathers home. When putting the vehicle down on our driveway they struck the side of the home on the way down. The truck driver immediately notified his supervisor, he came back to us and told us to bring the vehicle back at our convenience and they would repair it. Np damage to the home. And the vehicle had mechanical damage hence the tow to the home, once we fixed the mechanical problem we brought the vehicle to them. They fixed the vehicle in a timely manner, a good job done. We had the vehicle foe many years of service. It was a pleasure to do business with them.

I was in a car accident, and the police called this company to take the car to their garage. I did remove a lot of stuff I had in my trunk but I forgot my beats headphones and a flashlight which cost me a total of around $145.00, so when I got my car back my belongings were gone. So if you ever use this company I suggest you clean out your car and take all your belongings out before they put their hands on it.

Never had a problem they fix my vehicle on time

I wish I could give negative stars. We were in a car accident, and the car got towed to Family Garage by the police against us asking to get it towed to a familiar location closer to us. The car was totaled, so about two hours after the accident when we went to pick up our personal belongings, the woman behind the counter told us we had to pay $500 before we could go to the car for tow/storage fees. She then went on to say its okay, AAA will reimburse the total cost. After calling AAA, we found out that was absolutely false. She then went on to say you can pay $300 and sign over the title to Family Garage and we will call it even. After driving over an hour to get there by noon to reconcile everything, the wonderful establishment wasnt even open even though we were told they would be there until 4pm. I truly dont understand how this place is even in business.Needless to say, a very nice gentleman who was towing in a car allowed me to get all of my stuff out and told me not to believe the scam this garage is running. Thank you sir, you were a blessing.

Unprofessional. Prices are calculated off the top of an elderly womans head. No price break down until after payment. Car was towed during flood, refused to give me the price to get my car out of the yard when I came in 2 days after tow. Then 2 weeks later when accompanied by staff was given a price off 750 for a tow of 2 miles and two weeks storage. I was given two prices $30 off from each other because the do not calculate efficiently. On top of that items that were in my glove box were stolen.

Worse service ever! so I had my bumper replaced by them and they didnt do their job right. Bumper was not install properly and has been hitting the road ever since. Brought the car back to them and the owner was super mean - he told me that my tires were oversize and that is causing problem! After I pointed out to him that bumper is detached in couple places he started to yell on me!! And told me hes done and never want to see me again!!! Believe it or not what an old creepy liar!

Usually really great but i hax to bring my car back and f0rth last time to correct work that should of been done.

Car got towed because of expired registration.Charged a extra $85.00 because he had to wait on cops and drop me off at home. Secretary on phone making a hair appointment had to wait for her to. When I asked the owner why the extra 85 he explained the above and walked away from me.

Great always willing to help do great work

DONT DO IT!!!!!!!!! My daughter had a car accident near Family Garage (on the same street) in Bpt. Ct. Scottie (Owner) BEGGED!!! Me to allow him to do the work. Reluctantly, I agreed. BAD DECISION on my part. He did an awful job! The front bumper came off the car. He had to complete that at no additional charge. Thats the 1st visit back. The 2nd visit back was the air conditioning system no longer worked. He fixed it with attitude. The 3rd visit back was a cracked axle. He was so rude to my daughter, she took her car and does not want him to touch it again. I cant blame her for that. He (Scottie) had THE NERVE. to call my Insurance company to report damage to the right front tire. Ugghhh there is No damage to any tire on the car. My guess is hes trying to get additional money to repair what he never completed the 1st time.Family Garage is a complete scam and they wont be in business much longer.To be continued.............

My son was in an accident and had to go to hospital and they towed car from seen. Car was totaled, we went to the garage to get his personal items from the car and told us we owed them $500 dollars to get items out of car and then he raised it to $625 as we were speaking to him. Then he says well what can you pay and you can get your personal items out of the car. This should be illegal they will get paid by insurance company! There probably send insurance company full bill too. RIP OFF! They should change the name of the company to THEIF GARAGE. Will never recommend there service to anyone. I WOULD LIKE TO GIVE NO STARS!

I feel like they very unprofessional very rude alot of cross talking there prices are over the top no help or solutions whats so ever it got me sick to my stomach when my friend trying to get details about her car to find out the best solution n get things done asap n they gave nothing but rudeness and a hole load of crock it just sucks when u think people can help they explode u with these over top prices oman it sucks

Very unprofessional and very rudeOver charge customers and charge customers for that wasn’t done to the vehicle and unreliable and Customer service horrible

Excellent shop and Scotty is the best

Horrible experience. They are not professional. Its like walking into the 50s time warps. Maria is disrespectful and rude as all hell. And the owner needs a damn hug!

Job Well Done!!

I would give 0 stars if I could. The most unethical people Ive ever met in my life. Terrible body work, customer service is non-existent. Wouldnt recommend them to my worst enemy. Disgusting people...

These people are not good they are very rude they charge more dont have the price for specif there signs shows low prices they charge morefront desk lady is very bad dont go with these peopleeven 1 star is also wastewant to save your time and money please dont step in to from family garage

No customer service. They Dont know how to talk, rude, bigot, racist and looks like older guy is not human. I dont even want to give them 1 star but there is no choice.

Too pricey

Tremendous service

Normal