I dealt with Brandon who was very knowledgeable honest and professional. I was very happy that he was able to transfer all my data to my new phone from my old one which was full of moisturize. I had a long wait but it was worth it. To be fair he was working all alone that day but managed to get all of us taken care of calmly. Great employee!

Brandon & Ian made purchasing a five line business account so easy & seamless! I highly recommend my guys at the West Manatee store. 👍👍

This was my second poor experience at this store . Although the employee helped activate my phone ( hence 2 star not 1 ), it was a difficult experience, way more than it needed to be. He broke policy in the end rushing the process stating that he was hungry and hadnt eaten lunch yet. Warning to customers and the owner of this store.

Courteous, quick and didnt try to up-sell me.

Much more helpful than Verizons store. People there told us we had to make an appointment. Fast, friendly service here. I recommend.

Came in to get new phone set up. There was only one employee in the store so the wait time was over an hour. Very knowledgeable staff person here. Verizon listen up.. Staff your store if you want continued business

I had the pleasure of working with Devon. He was very polite and helpful. He gave me excellent service. I would highly recommend this store and Devon. I was not happy with other service at other locations but Devon was wonderful. Thank you Devon!

Long wait time considering I was second person in on sunday at noon. Unprofessional level of service. Hire more people, 2 hour timeline is unacceptable

Very helpful and efficient with small issue. Thanks!

Very Helpful and Kind...100% on customer service!

Brandon was amazing!! He was so patient and so kind. He took time to answer all my questions, explore my options and find the best plan and phone for me. So grateful to know these amazing people are close and willing to answer our questions even after we buy the product!! Kudoos!! This is from Katie Powers, not my son Andrew.... just for clarification...I cant figure out how to change the title...this is why I so appreciated Brandons help today... :)

This is the store you go to if you want great service. And I mean above and beyond great service. I came to this store because I wasn’t getting answers I needed from the other stores or phone calls. I was stressed out and went here as a last resort. Everyone there was genuinely concerned about helping me and ended up working it out with Brandon. Brandon helped out on a phone call and made sure I got answers I was looking for. Without getting into full detail of my issue, I’ll just say Brandon went way out of his way to make sure I was satisfied. I don’t write many reviews, but for what this store did to help me, I only wish there was more stars I could give them.

Excellent caring staff. Kevin is personable and very helpful. Showed me how to use my new phone and put the case and screen protector on for me after transferring all my data from my old phone. I highly recommend this location!

Excellent customer service, very knowledgeable staff and great friendly guys. Best experience ever. I recommend you to go to this store, they made me forget all the bad experiences I previously had, when we only had in Bradenton the other store.

Shout out to Kevin who did an amazing job replacing my wifes screen protector on her LG phone. He didnt settle for anything less than perfect. After a rigorous cleaning, he placed the protector only to spot some lint or something. Unsatisfied, he lifted the protector and used a piece of tape to get at the foreign object before replacing the protector. Immaculate and perfectly placed! When I heard the price for the protector I thought is was overpriced. After I saw the finished product, I felt I had gotten a deal. Great job!

I am so happy that I stopped here. Years ago I used to come here and was sent away to the main store in town. Now they have great staff...I stopped in for a screen protector and case for my LG, and got the best customer service around. I been to plenty of stores with poor customer service. I always felt like a number. Mike is great...very knowledgeable....and my new Verizon rep. He cares. I will continue to use this store from now on. Thank you.

Went to purchase a new phone, plan, and tablet. Arrived at 5pm, I waited 40 minutes and was then told they were having a software issue and its best i come back another time. Coincidentally they close at 6.

Last week wwnt to set up a phone, no problems. It was busy, I waited and was helped with setting up a new phone by a very educated an pleasant employee. Tonight, Friday night 30 minutes before closing mind you, go in to have a new phone set up yet after looking at his watch, Im told it will be $19.95 to set up my phone??? Did prices change in a week? Or is It just dependent on what time of day you would like to set up a new phone.? Hmmm....

I Am so thankful for Beau!!! I was lost when I came in and Beau saved the day. He went above and beyond to help me. This was the best experience I have ever had in a Verizon store!! Beau is the best. Im so thankful he was here to help me. You have a awesome employee. Beau is the Best!

I was really lucky to find this Verizon Wireless store. While visiting the area on vacation my phone started acting up and as the days progressed it got worse. I stopped in and met Sean and Dianah(sp) who tried to troubleshoot and correct my issues. But try as they did the issues persisted and I decided to upgrade to a new phone. Throughout the process Sean quickly setup and transferred my data to the new phone. I am really happy with the service I received from the employees at this store. They are very knowledgeable about their products very concerned that their customers receive the best service possible. This is one of the best customer service experiences I have ever had at any retail store. Thank You both for your help.

Is my great pleasure to complement Diana of the Manatee Avenue store for her exemplary service today. I would also like to complement Michael, who obviously cares very much for his staff and promotes a wonderful workplace. I commend you Verizon for bringing such excellent people

I went to the Verizon store on Manatee Avenue next to Five Guys with troubles with my email. I spent six days trying to work with Spectrum to figure it out and decided to finally go into the store. Sean took the time to help me out and make sure all my email is setup correctly and even showed me a few cool features on my phone. Theyre the best and I would recommend this store to anyone. Will definitely come back and tell my friends

I had a wonderful experince today buying a new phone. Shawn was wonderful and so patient and kind. I started out with Devan who helped me with my Auto Android on my car. He was so knowledgable. This store is so friendly and welcoming. I had a five star experience for sure.

Amazing service here! This store did not close! They moved around the corner of Five Guys in the same shopping center closer to The Fresh Market. Great staff and always helpful when I have issues. Highly recommend this location over the Cortez store.

My dad bought a Verizon jet pack at this location last year, December 2019. He was talked into purchasing a grip replacement plan the agent told him if he had any problems to bring it back for help. We paid more for this service and extra for the plan since he is elderly and here in FL alone. When he needed help he returned and was sold a new jetpack and a 2 year agreement even when he told the sales people he had the replacement plan. They completely took advantage of this elderly gentleman.

I love everyone at Verizon. They are so kind and so patient. My service has always been outstanding! God bless all of them.

I looked up reviews for this Verizon store and saw all positive reviews so I decided to come in as I wanted a new set of phones. I spoke with Michael and he was very nice and easy to understand. Very good service here. Would definitely recommend.

Sean did a great job for me after I broke my Note 8.He explained the options and helped through the selection process.Got my new phone working better than the old phone.The lecture on using a screen protector was well received.

Brandon is awesome here. Great customer service and is knowledgeable about the products he sells for the consumers. Does whats best for the customers.

I appreciate all of your help, thank you

This was a really great experience... Michael the store manager was extremely helpful & was very patient when I couldnt remember my Gmail password...he explained everything very clearly. Cant wait to use my new phone& tablet. .this is a great store to deal with he even up sold me the Hum!!! Thanks again !!!

Great management here! Quick service even in Black Friday! Highly recommend.

Great store/staff/clean/stocked. Mike...Brandon...Sean...Rainey.. GREAT!Will SHILL...VERIZON is #1. Wireless consumer for 22 years. Attitude ofStaff is contagious. MIKE (store manager)...extremely empathetic and open_minded. Customers needs are #1.

Just stopped the Verizon store on Manatee Ave and was greeted immediately by Jared.He was very attentive, very patient with my questions, and extremely knowledgeable.I have my own retail business for 32 years and can tell when someone is focused on customer service!Thank you, Jared, we will be back!

Great service at this Verizon store. While visiting the area, the screen on my phone stopped working. Sean was able to fix it and advise on what to do if it happens again. Very appreciative of the great service.

SEAN WAS EXCELLENT TO US IN EVERY WAY. HE WAS MORE THEN PATIENT AND KNOWLEDGEABLE WITH THE VERIZON PRODUCTS. HE SPENT SO MUCH TIME WITH US EXPLAINING AND GOING OVER ALL OUR OPTIONS. IT WAS A GREAT EXPERIENCE. WE WOULD RECOMMEND HIM ANY TIME. VERIZON IS LUCKY TO HAVE HIM AS AN ASSISTANT MANAGER HERE IN BRADENTON, FLORIDA.

Went to Verizon on Manatee Ave, this store and Michael Lisella, the manager took care on my phone problems, showed me some shortcuts and cleared up a lot of my questions and problems with a professional demeanor and alacrity. I will definitely be back. And send my friends and relatives to this particular Verizon store because of the degree of professionalism with which Michael used and the careful way that he was explaining everything to me.Michael is definitely an asset to the Verizon Corporation.

We just visited the Verizon store on Manatee in Bradenton FL. We were lucky to get the store manager Sean. He was amazing. He was patient in explaining everything and very efficient in his position. He is the most professional employee I have ever dealt with at Verizon. He is certainly an asset to Verizon. Thank you.

Sean and Kevin both helped me today with trading in my iPhone 4 and going to a 7. Both were extremely professional and very knowledgeable. I had many questions and they were patient with answering all of them! I would definitely come back to this store and ask for both of these gentlemen.

Michael is why I visit Verizon whenever I need something about my phone, service or accessories. Today, I bought the new iPhone SE!!! Michael was unbelievably informative with the transfer of all of my email accounts and photos! He spent over an hour on purpose ( he didnt get a lunch break) making sure I had everything in place for my new phone. He is always kind, knowledgeable and gives incredible customer service. If you need anything visit the store in West Bradenton off Manatee Ave by the beach. Ask for Michael. You will not be disappointed!

Sean OConnor was so patient and incredibly kind to us. We had a difficult problem. We appologise for taking up so much of his time but greatly appreciated it. We will definitely refer all our friends to him and were very happy to have dealt with him. Keep him around

I went to this Verizon store to seek help configuring my old phone to my new phone and was treated like royalty. Michael went above and beyond to help me get organized and made the experience most tolerable. Two thumbs up.

Great store to get your phone. Kevin helped me. Nice person. Takes a lot of time to answer questions, and to make sure your happy.

I have worked with the reps at this store and all have been helpful. The reps have given me great service and I recommend this store as a good place to do business.

Store manager Michael Lisella has been THE MOST knowledgeable,proficient and polite of EVERYONE. Thank you for placing such quick witted,competent people as Michael to assist our needs. As a REALTOR,it is essential that my devices are functioning optimally. Hopefully I can finally reach that status with this my third Verizon phone.

This store is great! I waited almost 2 hours at the store at Cortez and 41 before getting fed up and leaving and went to this store instead. Was greeted as soon as I walked in the door. Sean got me set up with my new phone, a tablet and everything I needed all at a great price. He even took the time to walk me through my new devices while they were busy! Was in and out in less time then I spent waiting at the other store. Will definitely be back for the great customer service!

Purchased a phone from AT&T 2 weeks ago. The service was horrible so I went to the store over on Cortez and waited for about 45 minutes until I finally walked out. I came into this store and was greeted by Sean who was very helpful with the process of bringing my number over from AT&T. He was patient and had a great demeanor about him. Would recommend him to anyone looking for outstanding customer service!

Best Verizon store ever. Just bought a new iPhone here, great customer service. Unlike other Verizon stores they treated me with respect and knew all the deals. I left the other Verizon store across town and came here and I could not believe the difference. Bryce and Mike were great.

We were VERY pleased with our experience at Verizon Manatee Avenue. Mike, Beau & Sean were so patient & helpful with a complicated Apple issue. We would recommend this location for any cellphone needs. Thank you for the excellent service!

Sean was absolutely amazing. He helped me with the purchase of two phone and I also helped me with the purchase of my new Apple Watch. I had a squadron of questions and he not only did he answer all of them he did that in the middle of setting up all devices. Talk about multitasking. I couldn’t have asked for better service. This guy needs a raise. The manager needs to move on and get a new job. He just acts miserable.

Work with Sean. He took care of the problem immediately. He let me know I could upgrade my tablets and I got into 2 better new tablets. I appreciated him bringing this to my attention. Great customer service!

After being a Verizon customer for over 15+ yrs...I finally found a salesperson who is truly passionate about the technology, customers, and the service which Verizon Wireless provides. Sean at GoWireless/Verizon on Manatee Ave w in bradenton helped me out as he provided the utmost customer service, answered several questions regarding the galaxy S8 and tablet, as well as sincerely handling the crowd which formed behind me in a professional and calm manner....especially 2 days after Hurricane Irma hit and leaving over 100,000 people in Manatee County without power...thankfully GoWireless was open because my phone wasnt holding a charge and without power I needed a new one. Anyways Sean also displayed his multi-tasking skills by setting up 5 phones for another customer while mine was transferring data :)Brandon and Michael helped out as well being that they were slammed, Im telling you this is one heck of a TEAM! If you are looking to upgrade, buy accessories, and/or change providers...I would recommend working with Sean.

I walked into the store on Manatee Avenue and needed assistance Mike Lisella, the store manager offered his assistance immediately although he was finishing up with somebody else :-) his team this evening Brett and Cobi were also very nice and friendly I made it a really nice atmosphere. Mike was very professional and definitely knew what he was doing and actually made it fun... I almost didnt want to leave when I was finished :-) I will definitely refer this store to all my friends and family and I cant wait to go back thanks Mike!

I would like to compliment Michael Lisella on fantastic customer service.My sister and I came in to the store with some email problems and Michael was patient and extremely helpful. We were very grateful!!!He is an excellent employee!! Verizon is very fortunate to have him!!!

Dealing with Michael is a real pleasure. He knows so much, and is so caring to make sure that the customer is happy with the product and also that they know enough to operate it successfully. I have no reservations about giving him the highest possible recommendation!

Wonderful experience with Sean and Brandon today!! Black Friday made easy.

Very Good customer service. Quick help, problem solved

Sean was great. His customer service is excelent. Got me into a new LG G6 and helped me with the setup and all my questions. Would highly recommend him to anyone looking for honest, reputable service!

Michael was a huge help with my devices when I couldnt get online. He stayed 1 hr past his schedule just to help; and, I didnt even purchase anything! Also, they recently remodeled the store & looks looks awesome with many more products on display.I highly recommend this store for all your Verizon Wireless needs.D. Young

Everything was a smooth transition from my old phone to a new one. Sean was great and explained it all in a way I could understand. Love this store!!!

This is the Store to go to for good customer service.....Not the Cortez Store location which was all about Sales for them, didnt explain that contracts were extended on Home line and new Tablet with upgrade. Tablet malfunctioned & they wouldnt take it back and made me go home to call myself!!! After several visits they didnt care to explain anything to me. I went to the Verizon store on manatee Ave w. And spoke to Michael...and he patiently explained everything to me, that the other store did. Finally I get some understanding of it all. I will continue to use this store from now on. Thank you Michael and staff.

Michael helped me with my new phone that I bought at the corporate Verizon store. He could have very easily sent me to them, but he went above and beyond and saved me a lot of time. Would highly recommend this store!

These guys are the best! They are very polite and friendly and gave me the best deals they could! Lets just say Im walking out with a free tablet... nuff said... I would highly recommend coming here for all your wireless needs.

Bruce, Michael and Beau were extremely helpful and patient with our upgrade and new line activation. They were very knowledgeable and provided a lot of information on special programs and new services available. Great service!

Proffesional, Patient, and Knowledgeable best describe Brandon Alcorn and Devon Muise . Job well done!

Michael explained all my questions and got me set up with a new phone for my husband as well as a tablet. He synced everything updated everything and I was so grateful! Highly recommend this store!

I came in to this Verizon store looking to upgrade my phone. Jacoby greeted me and help me get into my new Galaxy S9. Great customer service and would recommend him to anyone! Sean was amazing too!

Diana was exceptional not only does she understand your product I do as well because she is so clear in her delivery of the info. You are fortunate to have such an employee. I hope I will reward her and use her ability.

Fantastic customer service! The team of Sean, Cobi and Michael took care of my every need.in a professional and timely manner. I couldn’t be more pleased.

Sean OConnor is amazing to work with and deserves a raise.... heck just give him his own store.Sean was a pleasure to work with :)

Awesome experience. Refer everyone to this location. Been going for years and have always had a great visit! Keep up the great service! Employees are polite and very knowledgeable.

Any time I have a question or problem, the staff is able to help me. They are knowledgeable, helpful and courteous.The hours are very convenient.

Fantastic sales manager Michael L. He was thorough, patient, and very helpful through all our questions. We would definitely come back for accessories.Great store!

Diana is a superstar! We are raving fans! Not only did she solved are complex problem, but we observed her serving difficult costumers with extreme patience and kindness.

Angel did a fantastic job and helping us transfer data from our old Samsung phone to the new phone. Could not have done it without her. Thank you very much angel

Terrible Experience!The Store manager Michael could use more training and learn to provide imperative details instead of providing 1/2 the information to get a sale.We were there almost 3 hours and from the minute we walked in we were mislead .Definitly will not recommend this location.

I have used this store for years and they have always been helpful. Michael is an experienced manager and Diana is very knowledgeable, taking her time in answering all my questions in a way that non technical persons such as myself can understand:)

Came in with a broken phone and Sean helped me. Amazing asset to the company! Did the entire set up and went above and beyond. Keep him around!Sean did help me but I didnt even write the preceding review. That seems very dishonest if they have to write their own praiseworthy reviews! Hmmm. Sheri

Kevin was very patient and knowledgeable. Thank you very much for Verizon!

Very helpful.

Sean Oconnor so professional and proficient at his position!! Knows his job to the extreme which was refreshing. Very courteous and quick as well. A real asset to Verizon!!!!! Kudos to Sean for a job well done!!

Brandon walked me from my obsolete flip phone straight and true into a 21st century smart phone. Great job!

Great customer service . Went there yesterday. No waiting. .helpful...and pleasant to deal with. Thanks Kevin

Sean provided great service. Would recommend this store to anyone looking for good customer service. They got me out of there aith everything I needed

Sean Patrick OConnor was the most impressive Verizon Associate I have ever had the pleasure to work with. A strategic advisor and trusted consultant, I would recommend him to any customer!

Outstanding service from mike and Alicia! Recommend this store to everyone. Thanks guys!

Diana was wonderful and she. Corrected my problem in minutes. I love and love Michael. Ever time I come here they makee me so happy.

Great customer service. Kevin is always very helpful.

Michael was very helpful. He took the time to explain all aspects of upgrading our phones. I would not hesitate to shop the Bradenton shop. Ask for Michael.

Michael was AWESOME & if you had more stars I would give him 50!!! GREAT service & that is why we use his store instead if any other Verizon locations!!!😁

Monday morning December 9, 2016. I went to this store with a friend, intending to purchase two phones and a couple of car chargers. The two gentlemen (if I can call them that) behind the registers were busy, one with a customer who spoke limited English and one with a customer setting up a new account. We had no problem waiting, except that neither employee bothered even looking up to acknowledge us. Let alone saying Be with you as soon as I can. We waited ten minutes by my clock, wandering around looking at things, hoping to at least be greeted. No such luck.When the employee working with the person whose English was limited finished, the other employee asked him to come over and look at something on the computer. Neither still acknowledged our presence. Instead, the one whod been called over spent his time fixing whatever was wrong with what had been entered, while the other just stood there. Didnt ask us if we needed help with something. Didnt look at either of us. Just ignored both of us.Another eight minutes went by. My friend finally went up to the employee who was just standing there and said politely Excuse me. We just need some quick information about a car charger. The employee finally looked at her and said Be with you as soon as I can.Now were at twenty minutes, and a phone call comes in. The employee whod said Be with you as soon... hands the phone to the other employee. Instead of telling the caller Sorry, I have customers waiting, Ill be with you as soon as possible, he took the call!We gave it another five minutes, by the clock, then left.25 completely wasted minutes of being ignored by people who supposedly are in business to take our money. We went to another Verizon dealer and spent our two thousand dollars there.We were left wondering whether, if wed been men in business suits, we would at least have been acknowledged.This is a case of either ridiculously poor training, or ridiculously rude people. In either event, they lost our business and that of any friends we could tell.

Michael is very helpful...I love this store. They are very knowledgeable of the Iphone. They always answer my questions and are very friendly.

This is the store to go to in manatee!! Very nice staff and very VERY helpful. You will not be disappointed.

Bring your lunch and a big book.....they drag it out for hours. I have had to use them several times my experience varies by representative. Most are slow and you will wait 1 1/2 hours for them to sell a phone while you have a simple question. They openly laugh at older people who are not savy, and I saw store manager (Michael) refuse to wait on an older vet who complained that he was ignored. Accessories are over priced and can be purchased for 50-75% less on the web. Avoid Michael or better go to another store unless you are lonely and want to waste an entire day.

This store and Michael are great, they helped me and my wife reset passwords. They know team work!! and took extra time to show us our new devices. I never received that great of customer service at any other store. I didnt feel rushed at all like I did last time at the 14th store. Thank you for all your help Michael and staff.

Horrible! Ian was short with his words and rudely took customers who came in after me.

Great store. Very friendly and helpful staff. Between this one and the one in the Bayshore plaza on W 53rd. They are the most helpful staff of any stores I have visited.

AMAZING! AMAZING! AMAZING! service with Diana and Manager Mike. Fabulous service!!!Thank you for hiring them.

Michael was awesome! He helped me correct all my issues and even let me know about additional services that Verizon Wireless offers that were of help to me as well!! Thank you!

Sean was very helpful with setting up our new Gizmo Gadget. Great customer service!