We just picked up our first Volkswagon and the Bozeman team made this such a pleasant experience. From Day 1, Max has been incredible with communication, keeping us up to date on our vehicle delivery. He did not pressure us, was easy going, yet extremely professional. The best salesman weve dealt with. When we arrived today, everyone was prepared, had a role, and got us through their piece of the transaction efficiently. Tony was so welcoming and again, professional. This team was really phenomenal and we actually enjoyed this purchase. Thank you Tony and your entire team, we obviously highly recommend.

I went in last weekend to purchase a used vehicle and was warmly greeted by Jake. He kindly showed me the vehicle, provided service records and answered all of my questions. The rest of the staff I encountered were also kind a very helpful, especially Tony, the manager, who granted a special request. Highly recommend you visit Volkswagen of Bozeman for your next purchase!

A special thank you to all, from my initial call late yesterday.. as I’m traveling through, and need to get back to Denver for a wedding. My check engine light came on, brought my Q7 in this am.. Todd Hill (service advisor) made me feel like the only customer he had to deal with. He got me a loaner so we could still play tourist today.. and kept in constant contact as necessary.. being honest, we only needed minor issues taken care of now.. and the rest could wait until returning home, due to our time constraints.When the time comes for a new Audi, I can honestly say we may make another trip to Bozeman.. as the friendly professionalism I received from Todd gives me the sense this dealership really cares.. As a side note, even the Chargers fan service advisor, remembered us Raider fans. Thank you again Todd!!!

A very positive experience buying a car recently!Andreas Koronopoulos was excellent is a great sales professional! He is both knowledgeable and trustworthy.Andreas and his entire staff were all quite helpful.He made the whole process easy and enjoyable.I would highly recommend Andreas and the entire team at the Volkswagen Dealership for your next car purchase! Thank you again. I happy to recommend.

Jake Donaldson and the entire team at Bozeman VW went above and beyond getting my new Volkswagen into my hands. I felt incredibly supported throughout the entire car buying experience. I could be happier.

Kyle Cheney was great. He made our purchase quick and effortless. In the times of low to now new inventory they had what we wanted. Great dealer. Shout out to Max as well he was super friendly and helped fill our short amount of time while the paperwork was gettin done.

Audi Bozeman was amazing to work with. Sales, Service and especially Tony, the GM worked with me to make my trade in, and new car purchase amazing. They did things that most dealers would never take the time to do, as I worked to surprise my daughter with a well deserved graduation gift. Thanks to all of you!BTW, the new location is beautiful

I just bought a new car at Volkswagen of Bozeman from Annie Adkins and I have never met a more helpful and amazing sales person. She knew what I wanted and as soon as you guys got it in she had contacted me immediately to get me the car of my dreams! She was professional, and really made the experience easy and fun! Thanks, Annie!

The dealership here in Bozeman has helped me out countless times over the past few years, from the excellent service department fixing up my old Audi. To now buying an awesome, newer vehicle from them! I just want to give a huge shoutout to Andreas for helping me find a solution to my car search, that so far has impressed me. He was super informational and very helpful. And a special thanks to the service reps and shuttle drivers who have made my trips to Volkswagen/Audi some to remember. Thanks again to everyone who works there or isnt now, but has helped me immensely in the past! I would highly recommend them for their standards and respect of their customers. Ill definitely make my rounds to come back to just say hi.

Todd was the best he helped my family. On our way to Yellowstone we got a brake warning. They got us in right away and didn’t nickel and dime us, but did make sure we were safe to get back on the road. Todd was very clear about what needed to be done every step of the way. We would recommend them to any VW owner.

Jake Donaldson helped my wife and I with our purchase of a used 2019 Subaru Impreza. They were most helpful and spent extra time with us showing how everything in the car operated. They also allowed us the extra time to finance with our credit union. Very professional sales staff! A big thank you from us!

The most wonderful experience I’ve ever had when it came to buying a car!!! Thanks to Jake and Kyle I was able to purchase my first dream car!!! Much appreciated, loves (:

From the moment I was inquiring for a vehicle that was posted on the website, I was treated with respect and kindness. My experience was outstanding, I didnt end up buying my original inquire, but Jake and Colter showed me a great alternative which I fell in love with. From then on until delivery it was a great experience with everyone I dealt with. I cant thank enough the efforts placed for each one of you in order do complete the purchase. Thanks once again

Kris was great to work with. They fixed up the car with a new windshield, detailed it, and repaired a large hole in the upholstery. Best vehicle buying experience Ive had out of 8.

Todd and Dave helped me out with my taillight. It was quick and courteous service…they even gave me a car wash! Thank you for the great service VW!

Had an immediate service need with our VW Atlas and Todd was hugely helpful suggesting I run the car in immediately and he’d take a quick look, despite us not having an appointment. When I arrived he was cordial and professional. Todd did a little work on the car and we’re good to go now. Thank you Bozeman VW and Todd!! We appreciate being a client of yours and highly recommend you to all interested in purchasing a car - this was a great example of the relationship not being over once the car purchase is completed.

Had to take my car into service. I had the pleasure of being helped by Carlton. He was helpful, professional, and explained everything very well that needed to be done on my car.

I worked with Kyle Cheney to get my (new to me) Golf Sportwagen. He was extremely professional, nice, courteous and went above and beyond with meeting me after hours of the dealerships business hours as I was not available until the evening time. It was a no pressure sales experience and I really appreciated that. Thank you, again, Kyle!

Robert and Lewis are great, professional and friendly. Service is efficient and felt well-taken care of

Alana was really supportive and helpful with installing my cross bars. She was really nice and had great customer service! Overall a very pleasant and easy experience with purchasing and installing my new crossbars.

Purchased our Atlas with Kris Wathne. He was incredibly helpful and attentive. Car salesmen get a bad wrap, kris was not pushy or obnoxious. Just simply answered our questions and did an awesome job! Alana was great with getting our accessories managed as well as incredibly patient when going over the car with us at pick up. Our son crawled all over in it as she didn’t miss a beat going over all the details. All the staff was extremely friendly. We appreciated working with them all. Kris went above and beyond and we were really grateful for that!

I have purchased many cars from all type of dealerships and can easily confirm that Bozeman VW was by far the easiest experience I have had. It was a true joy not sitting in a dealership for hours on end trying to make a deal. They were straight forward, easy to work with and were fair. I’d do it again.

Todd the service manager saved me on a Saturday no less. Got me in right away. Super friendly and solved my issue immediately. I would highly recommend.

Kris Whathne and the team at VW of Bozeman were great to work with throughout the buying experience. Kris made it easy by being knowledgeable and professional without applying any pressure and has continued his support well after driving off the lot.

My car had some weird Warranty issues going on and I had the pleasure of working with Todd through the whole thing. It was a smooth process and he made sure I was taken care of the whole time. If I can work with Todd every time I will happily come here always!

This was by far THEE best car buying experience I’ve ever had!! I’m not one to leave reviews either good or bad. But I felt more people need to know where you can go and have truly a stress free, no fake salesman, no pressure, car buying experience.Max is the gentleman I worked with in sales. He was patient, kind, genuine, hospitable and truly there to help. He answered all my questions (and I had a lot of questions) with genuine assurance.I had found the car I was interested in online. When I called for info, Max set up a time to do a virtual tour with me as we live 5hours away. I never once felt pressured or rushed. Nor had I ever done a virtual car viewing either. Once I decided to move forward, he got all my paperwork set up and ready for us when we arrived. Had we not spent time chatting and laughing, I would have been done and driving away in no less then 20 min. That includes time with Tyler in the finance department! Who was also wonderful to work with!I’ve bought 5 cars from other dealerships previously. And spent countless hours at multiple other dealerships while car shopping. I’m not embellishing when I say, this one was the best to work with. I’ll be back in the future!

From the purchase of our Atlas last January to our services since then, everyone we have ever dealt with has been kind, professional and accommodating! We appreciate your great team and look forward to many more years as a VW customer! Thank you for taking such great care of us!

These guys are AWESOME!! Big Lou & Jeff in sales, super easy & pleasant buying experience and Robert at the new Audi service dept off frontage rd. Extremely courteous with top notch customer service. I highly recommend this company for any of your car needs. Sales, Service, Parts, Collision Center ( Mike Miller), & Quick lube. You wont be disappointed.

***EDITED. After reading the marketing persons accurate and helpful response .The parts department is VERY good, can’t review the service because they don’t service the Eurovan that was serviced there in the past. Under different ownership.Please forgive the dissertation, this is a decent place...... And i as a 40 plus year automotive pro dealership owner i recommend Volkswagen of Bozeman with qualification. My father was a VW dealer/owner as well. Since 1948.Gallatin VW is entirely correct if they are implying that if they do not service my car a 2003 Eurovan Westphalia and a 2003 Eurovan GLS i should not review thier service department, because they do not service my two of my four VOLKSWAGENS any longer.I respect any independent franchised dealer’s right to decide which type of VW to service.Gladly VW of Bozeman WAS available to service and DID service my Eurovan in the past.It was an epiphany that my VW’s tried and true and common VW technology is beyond the reach of the service department for whatever reason.As a retired Dealer Principal in the Chrysler Jeep Ram field we simply adored it when an tried and true brand loyal person came in the door...i think we had different outlooks on quality of care then . Heck we would jump through hoops to support the customer/brand...it served us well. It was what we called “good business” and showed a true commitment.I will be needing more cars, wanted to get some electrics, love the new E van soon to come, now i expect them to become obsolete and unserviceable in Bozeman!So!!! 100% 5. stars for the parts department. Congratulations!CC VWOA. Customer service

I had a great experience working with Colter as my sales consultant, and Tyler in finance! They both made the buying process quick, easy, and fun! They were extremely accommodating to my needs and made it virtually stress free. I am thankful for the team at Audi/Volkswagen in Bozeman!

I had a super experience working with Kyle Cheney to purchase a car for my son. Kyle is knowledgeable, helpful, and responsive. It was a pleasure to work with Kyle to find the right car for my son.

Purchased a Certified Pre-Owned Volkswagen Tiguan from Kris Wathne February of 2021. Outstanding service at the time of purchasing with him having me in a car in less than two hours. Kris is not the typical pushy in your face salesperson but definitely worked hard to make sure the vehicle of purchase was truly the one I was after.In July of 2021, I reached out to Kris with help in finding a wheel lock key that had been misplaced. Kris helped dig into the situation and helped get my car towed to the nearest dealership in Billings.Thank you Kris for making buying a car an ease and for your outstanding customer service. We need more people like you.

Both Andreas and Alana have made this purchase an outstanding experience!

I had a wonderful experience with Max as he helped me buy my first car! It was nerve racking at first but he made me feel comfortable and confident. I am excited about my purchase. Thank you, Max!

These guys killed it and really took care of me. The sales manager Tony bent over backwards to help me out. What a great experience.

The Greek at Volkswagen dealership in Bozeman mt was great! He worked hard and did everything in his power to help me get my new car. Even came in his day off to help us, made sure I was satisfied with car before I drove it off the lot.

Yesterday a young woman slid off the road in the snow near our house. She had a VW Tiguan and I was trying to hook up my tow rope to see if I could pull her out. I wasnt sure where to hook onto her car. I called Volkswagen of Bozeman to see if they could tell me. A very sweet lady named Emma answered the call. I told her what info I was looking for and she ask for my phone number and said she would call back. A few minutes later Emma called back and then transferred me to a great guy in service. He walk me through exactly how to do it. I could tell they really wanted to answer my questions and he did. It was outstanding service!

Great customer service. Highly recommend working with Andreas the Greek. Very helpful and friendly service. Thank you

My wife and I purchased a 2020 Tiguan recently. It was a great deal, and we were glad that we made our purchase with VW Bozeman. The salesman Andreas and the manager Tyler both were very friendly and helpful. Theyve made the whole process very clear and easy. I will definitely buy our next car here.

I had my daughter take her 2016 Jetta in for a recall. We bought this car a little over a year ago from Volkswagen of Bozeman. They fixed the recall and told her she needed front brakes for $636.80 wiper blades for $85.88 spark plug replacement for $273.20 cabin filter replacement for $71.40 air filter for $81.25 and brake flush for $179.95. grand total of $1328.48 Maybe they didnt realize we are from Bozeman and thought they could take advantage of a college student. We took the car to our local mechanic and he said to replace the air filter and the cabin filter is a little dirty. Brakes look new within the last year or two lots of life left. We got yet another opinion regarding the list from VW and again-nothing needed except air filters. I didnt think dealerships did this anymore. VW of Bozeman, formally Gallatin Import Group- are classic service RIP--- OFF----ARTISTS---BEWARE!

I am extremely grateful for the integrity and assistance of Matt and his service team in addressing my vehicle’s issue that had been ignored by previous dealership management. THANK YOU, MATT!!!

I had the best experience working with Colter Smith leasing my Atlas Cross Sport. Colter made the process super quick and easy. I honestly wouldnt have wanted to work with anyone else. And I LOVE my new car. It is exactly what I was looking for!

Called to try and schedule a service and the person who answered the phone and was very helpful answering all my questions! Best experience I’ve had here so far!

I bought a used 2011 Volkswagen Tiguan from another dealership for my daughter. The car had some issues and the service team at Volkswagen of Bozeman went above and beyond to get the car running safely. They fixed the leaks, the water pump, and a recall item. We were under a time crunch because she had to drive to TN to start college but they made it happen. I am very grateful for their same concern of having a safe car for my daughter. The plate of cookies I dropped off was just a token of my appreciation for their help. Amazing customer focused oriented service department! Thank you!

I just purchased a new VW here and it was a great experience. Colter Smith helped me out and he was really wonderful to work with - no pushy sales pitches. I highly recommend Colter and VW of Bozeman (and my new Atlas Sport is pretty awesome as well)

Great selection and management.

Amazing staff! Customer service is on point and my experience has always been great when buying the multiple VWs I have owned.

We heard so many horror stories about car shopping in Bozeman and prepared for the worst. Luckily we have nothing but good things to say about our visit to Audi Bozeman and Andreas! He went above and beyond to help us get the truck we wanted, and stayed in touch throughout the process. (The truck we bought needed a repair before we took it home) Buying a car is always stressful but we at least walked away feeling like they actually cared!

I don’t honestly know where to start. My girlfriend and I have taken her car in to be fixed about 3-4 times and every time we get the car back it still has the same problems. We just got her car back from not having it for about a week and a half and it’s still doing what it was doing before. Not sure if there’s some miscommunication or anything but cmon, they’ll ask you if you want any tires but won’t fix what needs to be fixed.

Great experience buying a car. The service and parts departmentare wonderful. They have always taken good care of my car

I had warranty repair work for the second time —Same problem— I made an appointment and reserved a loaner. No loaner available. 4 other customers were waiting on the couch who also reserved loaners. Awful service.After the diagnostics were run for the second time for the same problem—car was not starting regularly—I was told the part that was needed was on back order up to 2-4 weeks with no ETA. I asked what am I suppose to do with a brand new car that won’t start. And I was told there is nothing to be done. I said I have kids with school activities and school and I cannot start my car. The service tech said he didn’t have an answer but if I “shake the shifter” that may help the brake to engage so the car might start. Therefore, for an indefinite amount of time, I have to “shake the shifter” and hope my car starts. At this time of review, I have still received no ETA on this shifting mechanism that is back ordered for god knows how long. It’s been a week.

I would absolutely buy another car from Andreas the Greek.Just bought a car for my son who has moved 900 miles from home to Bozeman.4 days later a warning light came on. Andreas said bring it in. Even though it was a small issue and was addressed easily,It is so very comforting that there are trust worthy people in the car industry!

Gallatin Volkswagen had a great sales representative assist us (Brook Coppock), and the finance manager was respectful of our time and not pushy. The whole team was very accommodating. We have a couple loud children and never felt like their presence in the dealership was resented by anyone, and Brook even had the detail shop clean out my truck for me when we test drove our Volkswagen Atlas.My wife and I were very happy with our experience. If you are interested in buying a Volkswagen, give Gallatin a shot.

I have always had a great experience with the staff at this location.

Brook was great to deal with. He is a no pressure car salesman that really makes shopping for a new car a pleasant experience. All the paperwork was done very quickly and professionally. I would refer friends/family to Gallatin VW anytime.

Scott Wheeler was a fantastic salesman, no pressure, delivered the paperwork to my place of work, really streamlined the whole process. got us the deal we wanted on the car we wanted, Scott and General Manager Russell Stump stayed late so we could pick up the vehicle after work. They made our first buying experience a very good one. Thanks Guys!

Terrible customer service. I brought in my Tiguan on 9/2 due to a check engine light and the car going into limp mode. Next couple of days I hear nothing from them so I decide to call, was told it’ll be looked at the following day. Still nothing. Then proceeded to receive texts every day saying “the tech wasn’t able to run enough tests we will hopefully have something figured out tomorrow” all they had to do was run a diagnostic test. I completely understand being backed up and am willing to be patient. Just inform me about the wait time instead of flat out lying, saying my vehicle had been looked at (when it obviously hadn’t been touched) and saying it’ll be done “the next day” for over a week .i decided I was over it and ended up towing it to a shop in Belgrade last night who called me this morning and had an answer. I needed was new spark plugs/coils and they will have it fixed by the end of the day. Glad I found another shop who is actually professional, and great at communicating. Not to mention I saved myself quite a bit of money.

Easy to schedule and always great service!

Loved this place. Super friendly and super professional

What a great experience I had with Tyler Patterson! Test driving and finally purchasing this GLI was such a breeze with the team at Gallatin Volkswagen. Thanks so much for the great car buying experience!

I’m writing this on behalf of my friend who is currently dealing with VW in Bozeman. He is still in the process of dealing with them and would prefer not to have even more issues with them for writing a negative review. If you buy a brand new vehicle from here you will get discounted oil changes... 150 dollars.... you can get it for half that price pretty much anywhere else in Bozeman. If you buy the extended warranty for 4K extra they will try anything to make sure they get out of it and get your money instead. If you absolutely want to buy here expect to be on your own as soon as you leave the lot. I was planning on buying a new car from here because I like his so much but customer service is a big deal to me and from what I hear this place has none.

Brook aka Uncle Buck and Tyler were very professional and great to work with it. We love our new Touareg.

I bought a new GTI last June and within 2 months it started making a noise whenever I turn left at low speeds, hit a bump, and now sometimes while just idling. Ive brought the car in twice now and each time have been told theres nothing they can do for me and that it is a known issue, so glad VW is selling vehicles with known issues. This noise ruins the enjoyment of the car when going for a drive since all I can focus on is the squealing. Ive reached out to VW customer care and since the dealership here says theres nothing they can do customer care cant help me unless I want to drive 100s of miles out of my way to get a second opinion at another VW dealership, which if they just say the same thing Im sure Im still screwed. I bet if they were trying to sell this car the noise would be remedied asap. I didnt hear the noise in any of the other GTIs I test drove, used or new, so obviously the issue could be fixed. At this point I wish I would have just stuck with a Toyota/Lexus.I just want to add in response to the reply to my review that I have read the bulletin multiple times and it states that when the wheel is fully turned that the ribs of the outer cv boot may rub causing a noise. I have stated multiple times to Volkswagen that the noise can be heard at idle, when the wheel is only partially turned (< 10 degrees), and when hitting a bump in the road. Lately when idling the noise has been louder and more frequent as well. All of this seems to have been ignored. I guess we will wait and see if something is going to break eventually. I just have to hope it doesnt happen while driving and that it is before the warranty is up, not that the warranty has done much good so far.

My wife had a 4 year lease on a Jetta. Her lease was coming to an end, and all we needed to do is turn in the vehicle. They asked if we were going to enter a new lease or finance another vehicle. We politely declined.We arrived at 11:50am and we sat there until 12:58pm. The appointmentwas made for 12:00pm to return the vehicle. The individual atGallatin Volkswagen had suggested this specific time to turn the vehicle in.During the wait we watched the employees eat their lunch. A few in the back area were twirling around in their chairs giggling. We watched a few individuals leisurely pass by the waiting area. It seemed like they were wandering aimlessly passing the time. There was a family of four they were assisting with a purchase that left around 12:15pm. The only time we were acknowledged by the staff was when we first arrived and an hour, and eight minutes later. No Hello, Have you been helped yet?, or Ill be right with you.Perhaps lease returns are complex? Maybe Gallatin Volkswagen has only trained one individual on that specifically? That individual finally realized we existed. He apologized for the wait and the lease return took 5 minutes. It took 5 minutes because he had no answers for any of our questions, nor did he have any information on the final steps of returning the lease. In fact the weather wasnt very pleasant so he didnt even go out to look at our car.Why is it that they only have a single employee trained to deal with lease returns and the closure of sales?If this is not the case...why did this happen to us? An explanation would be nice.If there is no explanation, maybe Gallatin Volkswagen should train more than one of their employees on lease returns and sales.That way they wont have customers sitting in their waiting area, for over an hour, typing negative google reviews. :)

The service department printed off instructions for a dyi window repair. Very friendly, professional, and helpful. I hate working on imports and am a Chevy guy. This experience with the Volkswagen gave me a different opinion. Thank you!

We found the car we liked at 3 pm, came to the store at 5:30 and drove it away at 7. Good Group.

Terrible customer service in the shop. When you spend 3k on maintenance, you should be treated better than I was. The kid that works the service desk is a punk.

A week ago I had an extreme situation with my CC. The battery was toast. It was late on the day. I showed up without an appointment and got the most friendly and effective service from Romeo and Sam. Congratulations to VW Bozeman for these great employees.

$225 for an Oil change - OUCH - more than double I have ever paid at a VW dealership

Gallatin VW had a vehicle I was interested in and was available during a phone call. I made a deposit on the vehicle and made plans to travel from Anchorage, AK to Bozeman, MT to complete the sale. They picked me up at the hotel and took me to their business to complete the transaction. The car was exactly as promoted and I was able to drive away in less than an hour. The entire staff and especially Brook Coppock were professional, efficient and a pure pleasure to do business with. I have never had an easier time purchasing a vehicle and have no regrets.

Had a horrible experience at Ventura Volkswagen, continuing the tradition at this dealership. The service department said they are unable to help me with the warranty work I want to have done and referred me to Billings, Missoula or Spokane. Really steering me away from wanting to buy any more VW’s

The sales staff was 100% honest and professional. I was treated with the up most respect and would recommenced Gallatin Volkswagen to family and friends.

I had my 100k mile service there about a week ago an they were great! Devon remembered who I was and she knew exactly why I was there before I had to explain. They helped the leak in my washer fluid lines/tank. They have a fast, friendly shuttle service and an easy to use online scheulig. They are great to do business with and are always very helpful and friendly. I wouldnt go anywhere else.Thanks Gallatin VW!JM

I tend to avoid dealership service due to overinflated costs, but Gallatin VW has been very affordable with a very high quality of workmanship. I have been bringing my jetta here for minor, major and tire services for awhile now and plan to keep coming back.

When I experienced a t-bone crash in my 2009 Rabbit, I credit the VW car with saving my life (airbag and shoulder belt worked great). Naturally I wanted another VW. Because we had had successful service appointments with Gallatin VW, I called them and asked if I could get a car with good mileage, a bright color (!) and a manual transmission. Brook went to work and found me a 2017 Jetta, which was in Montana and had to be shipped to Bozeman. THEN because Brook wanted to save me money with the August incentive package, he arranged to BRING THE NEW CAR directly to me in Melrose, about 120 miles away. The day before, I went through all the requisite paperwork with Tyler, so when Brook had paperwork for me to sign, I had no surprises. Very impressed with the service and with Brook and Tyler. Thanks guys! I love my new, stick shift red Jetta!

Sadly, my experience with Gallatin Volkswagen was subpar. After waiting a few months for the car I ordered, it came without the driver assist package I ordered. The communication about the process of ordering a car was very confusing. After deciding not to get the Volkswagon because of the order mishap, I decided to get a Subaru. I bought it from Placer Subaru in Helena because they gave me ~$3,000 more for my trade-in. Would recommend shopping around at other Subaru/Volkswagon dealerships for a better customer experience and to save money.

Did a good job

Issues with brand new car, made appointment for me

Repaired brakes and offered a loaner!

I have gone there for the free maintenance with my new car purchase twice now. Each time they have tried to make me pay insane amount of money for the work that was covered. Each time I have to talk to a manager and it takes forever to sort out. Next time Im going to the Billings dealership.

Excellent service!

No lying salesmen there.

Nice folks

Convenient

I had the best experience with VW. Jake Donaldson is amazing, very personable and truely care about the customer’s experience !! He will keep in touch with you for the whole time even after you buy your car and will make sure that you are satisfied with your purchase. Very responsive to emails and even text messages. Excellent communication and great experience with Jake.