Purchase my 2022 x3 here the best car buying experience!! Shout out to Dwayne! Love my new X3! Will definitely recommend Gebhardt Bmw to everyone!!

Went in for 60K service, a tire warranty issue, and to diagnose an issue with my lift gate, but needed the car in 6 hours. Took over 7 for the 60K service and to diagnose the trunk issue, and got no resolution on the tire. Have to go back for the trunk fix (they needed a part), and hopefully get the tire fixed before it’s extended warranty expires.No loaners but a really great shuttle service! And very nice people. Just wish comms were better (I missed my next appointment) and they addressed the tire issue.

I had the best car buying experience at Gebhardt when I picked up my 2021430i. Everyone was extremely nice and helpful. The General Manager, Greg Jones, even took the time to introduce himself and answer my questions. I cant recommend them enough!

Dallas was the best. He was very thourough in answering my questions. The process was quick and painless. Thank you for helping me with my new vehicle.

Our experience with Gebhardt BMW in Boulder was a seamless experience. The communication was great and we enjoyed the buying process. We did not feel pressured at any point. We appreciated the knowledge of the employees. Our sales representative was Kaitlyn and she did a great job informing us and working on our behalf to find the right deal. The finance contact, Mr, Cheatwood, did a great job getting us through the paperwork. We enjoyed working with him as well. As a loyal BMW owner, I look forward to bringing my business to this team.

Weve had half a dozen transactions with Gebhardt Motors in the past 15 years, each one of them an excellent experience. This past week both my husband and I bought pre owned vehicles from Helvio at Gebhardt BMW. He provided us the best customer service and found each of us a car that suits us perfectly (me, a 2016 BMW 328i Xdrive and my husband, a 2017 VW Jetta). Helvio was delightful to work with and really knows cars and how to find just the right fit. Couldnt be happier with our experience shopping for and buying cars with Gebhardt.

I like the service department at Gebhardt because they have always fixed what needed to be fixed. They communicate the status of repairs, and they offer shuttle service.

Excellent Service Department - it was very easy to setup an appointment and I want to thank Service Advisor Chris Ghizzone for ensuring that everything my vehicle needed was taken care of. Also have to give credit to their mechanics - they work hard and do a great job. Have been a customer of Gebhardt for several years and will continue to be one - no complaints.

Review is a bit late! But better late than never! Purchased a 2015 BMW X5 back in 2017! Vehicle is still going great! The saleswoman accommodated the sale all online and had the car shipped all the way east, 1700 miles, to Charleston, SC! Arrived in just 3 days! Next vehicle purchase, I may have to pick up in person as I have always wanted to visit Colorado! - Sam

Just leased a new X1! Dallas was so easy to work with and made sure I got a great deal. i highly recommend this location!

Will did a great job as my service advisor. Only shortfall was the car wash/ vac services were unavailable. Overall great job. Basic services oil/ filter etc. Only wish they opened prior to 730. 7am would be better for those of us that have work.

For me, it’s worth the drive from Denver to get the Gebhardt experience.I’ve purchased 2 BMWs through Gebhardt and had a fantastic sales experience each time. The service department is honest and predictable - never a complaint or concern about any aspect of maintaining my vehicle. I consistently recommend Gebhardt to BMW owners.

I live in Birmingham and just bought a 2015 BMW 650i from Gebhardt. I worked with Jon Eric Ferguson. He is the best! He always had plenty of time to cover my many questions. No pressure. I flew out and met him, then drove the car home. I can honestly say I great time purchasing the car. I highly recommend Gebhardt!

I live four hours from Boulder and was in town for a long weekend and needed to have my first 10,000 mile service interval performed. I didn’t have an appointment so I called Gebhardt early Monday morning and Andrew scheduled a appointment for 9:30 that morning and provided us a shuttle ride while our vehicle was being serviced. Also provided me information for the issue I was having with my wireless Apple car play connection which a previous dealership wasn’t able to help me with. Highly recommend Gebhardt. I should mention that I did not purchase my vehicle from Gebhardt but was treated like a long term customer.

Awesome Service Department! They quickly checked me in for the appointment and then provided me a shuttle ride back home so I wouldn’t have to wait while they did the work. It seemed like the diagnosis and repair were done quite quickly! Another shuttle ride and I was back to pick up my vehicle. The necessary work was clearly explained and I was back on the road in no time at all. The professional and friendly service was way above expectations. Gebhardt has always been the best service department over the 14 years we have been using them.

We had a great experience with Gebhardt with Jon Eric as our client advisor. We drove an hour for a hard to find vehicle, and will do it again for any future purchases because of the great experience.

My fiancé and I had a great experience here at Gebhardt BMW. They greeted us once we walked in! Kaitlyn was our sales representative, and she did a great good taking care of us! She helped us get a 2019 X3 within our budget! I would recommend my family and friends to come here and ask for Kaitlyn! Also, Eric Cheatwood did a fabulous job with extending our warranty! I would be coming back for our future purchases. Thank you Gebhardt BMW.

I bought a Porsche Panamera from Jon Eric Ferguson at Gebhardt BMW. Jon is smart, efficent, and an incredible pleasure to do business with. This is my second purchase from Gebhardt and I would highly recommend their inventory and their amazing customer service! Thank you!

After encountering service issues at another dealer, I turned to Gebhardt and they came to the rescue. Their staff are friendly, dedicated, and communicative. Their customer service went above and beyond to ensure my needs and my BMW’s needs were met. Next time, I’ll choose Gebhardt first when needing any service done on my BMW. It was also great working with Chris, a service advisor, who kept me up to date the entire time my car was in the shop for weeks due to extensive damage from rodents. He is the number one reason I’d recommend anyone to Gebhardt.

Chris was in charge of my appointment. He was thoughtful, knowledgeable and helpful. The problem with my air conditioner was diagnosed and fixed using the most fiscally conservative method as opposed to expensive overkill. Much appreciated! Chris also explained that I had a little time left on my rear brake pads but that they would soon touch the sensor. I appreciate that he didn’t insist they be changed immediately, but rather warned me to keep an eye on it. The best part was his cheerful and sincere attitude. I wish there were more young men in the world like Chris. BMW is lucky to have found him. Also, the waiting room is much improved, clean, and pleasant. Everything about my experience was efficient.

I always have a great experience at Gebhart BMW.Nela, who manages my services for my car is very knowledgeable and informative about the services that I need. She explains and makes suggestions for services I can either think about or not worry about.The service technicians do an excellent job making sure things are done right.I highly recommend Gebhart BMW in Boulder.

Miserable experience buying a car here. We bought a used 2019 BMW here two weeks ago. They are an old school dealership - and I dont mean that in a good way. I had done all the research on car values, trade-in values and was completely ready with very reasonable numbers to propose. They drug me through dirt on values, having to go back and forth with the manager (who I never actually saw, despite my request to meet with them directly). We ended up buying the car because it was hard-to-find, but it took nearly 5 hours! I have excellent credit, and somehow the financial approval process took 2.5 hours. Even then, they struggled to get the paperwork right, and ultimately had to email some documents to sign 10 days later. They have virtually no customer appreciation and didnt seem to even care how frustrating it was for us. I had initially set an appointment to see the car, and when they showed it to me - it was filthy! How are you supposed to get excited about spending BMW kind of money on car when it was filthy? The sales guy didnt seem to know much about the cars features. Ever since we got home, weve been having error messages on a couple of the safety warnings. Despite my calls and emails, no one seems to care about helping us resolve it. I wont EVER go back there.By comparison, I also recently bought a 2019 GMC Denali from Clear Shift in Littleton. They were stunningly friendly, helpful and efficient, and I was driving home in under 90 minutes. None of the dealership B.S. that everyone dreads. Too bad they dont sell BMWs...!

The people i spoke with were very nice and helpful, but it seems the whole system is extremely inconvenient and not flexible. I hated how simple problems kept delaying my car being finished. Also, the pricing is insane but you know that and you won’t change. Never coming here again!

Gebhardt made getting an oil change so easy with their valet service. They drove out to my office and traded me my keys for a beautiful new loaner. Smooth transition and quick so as not to take me away from work for too long. Devin in Service and Glenn who made the transfer were both very responsive, helpful and professional. Will absolutely use this service again as it is too convenient for my busy lifestyle.

I worked with Will and his calm persona and gentle nature was reassuring. He had patience dealing with me and delivered a pleasant experience.

Chris helped me with my car and I couldn’t have been happier. The transparency of the service and reliable quotes made my experience easy and not stressful. They even helped me make it as inexpensive as possible by allowing me to bring in some parts that were half the price. BMWs are hard to work on so it was nice knowing knowledgeable people were able to get it done.

My advisor Will Carter was very helpful in getting payment from my insurance. He and the technician were efficient with my repair.Thanks to Gebhardt.

It took longer than they had planned but it’s only because of staffing issues, and they gave me a loaner for the duration, so 5 stars for sure!

We had a bit of a kerfuffle about an alignment issue that reoccurs routinely. Not Gebhardt’s fault, they were stellar in resolving the problem and getting our X5 back in proper order. I want to thank Devin who handled the issue, coordinated the loaner car and put up with my frustration.

I came in for an alignment and it took them all day. And when I checked on the car when I called them I thought they had a little bit of an attitude. I was told that the tech had driven my car and that everything was OK. And when I drove it it poured completely to the left I feel like they didn’t do anything. Extremely disappointed.

It was a nice experience at Gebhardt bmw. JC was sure to answer all my questions, and provided great service. There was no pressure at all and the whole team really made the experience 5 stars. Sure, getting a good price is always a plus when purchasing a vehicle, but I really felt like the staff cared about me as an individual and not just another buyer. I don’t plan on buying another vehicle for quite some time, but I will certainly look with Gebhardt first. JC was very professional and made the process enjoyable, no stress. I would highly recommend seeing what Gebhardt can do for you.

I have worked with Gebhardt for over 5 years and the service is consistently top notch. I primarily have interacted with the Service department and it is always a positive experience and the reps are awesome!

Service department are LIARS! Do not use this dealer! Had my 3 series in for recall related to transfer case in January. Two months and less than 2K miles later the transfer case failed and they wanted to charge me $8,000! They swore they inspected the transfer case during the recall. Sounded way too suspicious/coincidental - not to mention a predatory amount to charge for the repair! I had the towed to another mechanic: turns out the outpost flange splines of the transfer case were rusted and sheared down…the exact part they were supposed to inspect during the recall campaign (NHTSA campaign 20V185000). And if those areas show wear, the recall campaign directs them to replace the transfer case. Will be following up with BMW corporate. Such a disappointment. Have owned Mercedes, Porsche’s, etc. Never been treated like this by a dealer!!

Excellent customer service and efficiency! Thank you, Will for following up and being so helpful.

Andrew took car of my annual check up and I was extremely impressed. He was very polite, knowledgeable and didn’t try to press on me things I didn’t need. I am a very satisfied customer.

Very nice staff. Clean and courteous

I took my Tiguan for the 20k miles review and the team was great! I loved the kindness of everyone and even more the fact that they returned my car clean as new!

The worst! Especially if you are a woman.This dealership has a very prevailing attitude against women. I was treated like the list of issues wrong with my car‘were all in my head’. I was “ mansplained” by the tech and service guy- then scolded by the employee in the check in bay for returning the loaner with very little gas.I got the loaner almost empty and absolutely filthy. They said their car wash wasn’t working.They also did maintenance work that went $350 over estimate without even calling me to ok it.Just a horrible experience- going to Schomp next time- they take really good care of their customers.

The work was fine. Very nice wash and cleaning. I was upset to get a long list of things that need to be done, none of which appeared on my report 5 months ago. Maybe just an overly persnickety mechanic, but it was an outlandish total. I pay a premium to get work done at Gebhardt and Ive always been treated well, but yesterday was not a good experience.

If you’re looking to get into a BMW, this is the dealership for you. Everyone is friendly and genuinely interested in helping you find what you need. Kaitlyn was our sales rep and we loved her! She worked so hard to find us a car that fit in our budget, style, inclusion of safety features, and she kept up with our changing requests. There was absolutely no pressure and we felt their priority was just to get us into something that made us happy. The team was so impressive to us that we chose this dealership over local ones and drove from Castle Rock without hesitation. Weston was our sales manager, and he happily helped us with our trade-in to getting numbers right for the new car deal. He’s at the top of the game for getting a deal done and I can’t say enough about him and the rest of the team at Gebhardt BMW. I finally have a car that my wife and I both love and we have this dealership to thank for the experience.

Quick turnaround on my repairs at a fair price. Davina made sure to communicate with me through the process.

The buying experience at Gebhardt was great, then when it came to service it was horrible.Never a loaner available, takes all day for simple service and this last experience has ridiculous. Brought in X5 for last service under the extended warranty we PAID extra for. Advised to come right before it expires to have covered services done. Appointment was at 9:00 and waited 20 minutes before advised our “ service manager” late for work! No other service managers can help? After 30 minutes we did get someone to help only for hem to turn us away that the “ computer” said brakes don’t need replacement based on miles. Due to COVID and not driving for a year we were about 2500 miles short of coverage.No extensions, no help and having us wait that long added insult to injury.Our prior vehicle was a VW Touareg also bought at Gebhardt and didn’t go back because of 5eir terrible service department. Audi dealer far better service department…always get a loaner even if for an oil change! Our next car will be Audi!!! . After car purchase …you are married to the service department for the next few years. Has not been pleasant the entire 4 years and this last experience awful

Gebhardt service has been fantastic since the day I purchased my used X5 from them. They are always knowledgeable and mindful of costs and priorities on what HAS to be done right away, vs what will eventually need to be done. My current rep Nela is wonderful and can explain issues in layman’s terms. She has even had the mechanic show me the need for the work right there in the garage. It’s nice to have a car service center consider the life of your car as well the other aspects of life and the priorities for your money.

I’ve been using Gephardt for 17 years. Always friendly and my cars have always been treated well also.

Gebhardt BMW was outstanding. My coolant light came on in Greeley (2+ hours from home). Roadside assistance was wonderful but wasn’t able, per their policy, to tow my car to my “home” dealership in Littleton. When I arrived at Gebhardt, they had stayed late to wait for my tow truck and had a loaner car waiting for me. Jonathan and Chris could not have been more helpful and accommodating. They communicated the issues and fixed my car. Their dedication to customer service and support turned what was a really bad day into a very positive experience. I would highly recommend Gebhardt for any of your BMW service needs. Thank you!

No feeling worse than the engine light coming on, strange sounds coming from the engine and it’s a Sunday afternoon. I dropped my car off at Gebhardt VW. By the time I called early Monday morning they were already finding a way to get my car fixed the same day. Picked it up later in the day and the issue was completely resolved

I recently bought a used Audi S4 from Jon Eric Ferguson. He was very nice, great to talk to and was super easy to work with! They have a great selection and properly price the cars they sell. The detailing they performed on the used car I bought before I picked it up was night and day from its trade in condition. They made it easy and convenient for me to test drive before I bought and I have zero complaints or concerns. Great group of people!

Best car buying experience! We have purchased many cars over the years and our experience at Gebhardt BMW was by far the most pleasant. Everyone we encountered was genuinely kind and professional. Kaitlyn Malone was the absolute best! She got us the exact car we were looking for at a price we were comfortable with. Kaitlyn was prepared and didn’t waste any time getting us on the road to test drive our dream car. I highly recommend HER and Gebhardt BMW!

Gebhardt VW worked with me extremely well getting a newer Tiguan, Sawyer, John and Tomas Are absolutely fantastic from start to end of the process. I will always be thankful for there friendships and honesty. If your looking for a car Gebhardt BMW in Boulder should be your destination. We’ll done Genhardt

Bought my first X1 from this dealership and had an amazing experience. Dallas Huber took care of me and answered all of my questions when purchasing and test driving. Looking forward to more business with these guys in the future. 5/5

Top notch customer service! I actually bought a used Toyota Sienna from them, and they made the process easy. Very family friendly and even dog friendly. Jon Eric was great to work with!!

Efficient, fast, with comfortable waiting area. Well-maintained and clean facility.

Very nice car service staff! They offered us a ride home and a ride back to the dealership while my car was being serviced. The person who drove us was very kind, polite, and definitely provided top notch quality of customer service. The dealership also cleaned my car inside and out, which I appreciate after a recent snow day. I highly recommend this dealership!

Such a great experience at Gebhardt! My salesperson, Brad Davis, was super knowledgeable and responsive. It was such a breath of fresh air to have such a helpful but also low-pressure car buying experience. They have a great inventory and nice modern dealership. My tutorial with Kenan was awesome too, and now I know how to use the bells and whistles!Highly Recommend these guys!

Very friendly and informative. Chris’s was great!!

The Gebhardt BMW service department is the very best. I have been a BMW customer for many years, and their service department keeps me loyal. This time, I worked with an advisor, Nela, whom I had not worked with before. She was excellent!! She coordinated all my particular needs flawlessly. Well done!

Adam is amazing! I’m a first time customer and the previous person supervising the repair on my VW Passat dropped the ball but Adam came in and made sure my total reflected the mishaps, and then gave me very helpful details about a future potential repair, what to watch out for and most likely timeline. I told him I was planning on selling my car sooner than later for parts for minimal compensation (it’s old and high mileage) but he encouraged me when I’m ready to sell to bring the car back in for much more. He was professional, very helpful, accommodating and knowledgeable. I will come back to Gebhardt solely based on how he handled my situation. Thanks, Adam!

Had the easiest time getting my new car. Sawyer worked with us to get exactly what we needed. And as always, the staff treated us beautifully. This is my7th car with Gebhardt. We are grateful!

We’ve been having our BMW serviced by Gebhardt for over 10 years now, and they have consistently offered very friendly and reliable service. Just got our i3 serviced and they increased the battery range by 20 miles by upgrading the software at no additional charge. Very happy!

I came in while cross shopping similar models across different dealerships, not fully expecting to go through with a purchase, but on the recommendation of multiple family members who all said Gebhardt was the best. I ended up so impressed by the service and consideration of the staff (even though I was purchasing a rather affordable vehicle from them), that I ended up deciding to purchase through them. The smoothest car buying experience I’ve had, even smoother than a “no haggle” online service.

They were able to take and repair my car very speedily! They performed a thorough examination and repaired all that was broken. They were very communicative with me about the repair and timeline. Great company! Highly recommend!

Terrible time trying to connect to service - nearly had to call back 4 times as I would get transferred to a black hole each time. But Jessica the service advisor did a good job and was friendly explaining and listening to my problems with a 2 year old X5. She was pleasant and competent. Car was finished on time.

Great service and care for their customers!

We dont shop often for a car. After a disappointing experience with another dealership, we drove to Gebhart. We were treated so well, the purchase was easy and we are extremely happy with our new (used) car. We will be back in the future!

I recently purchased a 2020 Jeep Grand Cherokee from Gebhardt and I couldnt have been more pleased with my overall experience. From my initial online inquiry to the almost immediate response by JC, to the test drive and ultimately my purchase. I could NOT have been more impressed with my experience, and I highly recommend Gebhardt.

I had an appointment for a minor issue, after 40 mins I noticed my car will still sitting outside. I told my service adviser who is as less than pleasant. I told them I would take my car to downtown BMW, after I told my adviser that he had them take my car back to get serviced which was a small issue that took less than 10 mins. The service advisor comes to me and says sorry we didnt wash your car. Great way to show his authority. I will not come back here. If you do come here, no need to make an appointment, they dont honor them. BMW downtown Denver much better service.

The staff at GebhardtVW were so friendly and made my car buying experience hassle free. I would highly recommend them to anyone. Im so in love with my new Tiguan!

Had a great experience with Gebhardt service center, very helpful and attentive to my needs.

This dealerships service department is phenomenal. I made the mistake of purchasing a BMW at Schomp. Ralph Schomp has to have the worst service department in the country (they really are BAD people there). I am so glad to have found Gebhardt BMW for all my future car needs. They put me in a loaner even though I didnt purchase my car there, and they fixed all my cars issues. Cant say enough good things about this dealership!

Professional, courteous, and customer-driven throughout the entire process! It’s easy to see why this company has been successful in Boulder for so many years, they truly know how to treat their customers the right way and provide a complete, value-driven transaction. Five stars.

I have had Gebhardts service department work on my car 4 times now to try to fix an issue with a check engine light coming on. They have not been able to fix the issue yet and now it is on again and will require another trip.

Staff was friendly and courteous. Service was fast and easy.

Friendly, transparent, and accessible! I felt very respected at Gebhardt which anyone will tell you is a huge factor when buying a car as a solo young woman. They went above and beyond for me and Im very pleased with my purchasing experience.

Everyone there was really nice and professional. I felt comfortable with what they were doing and never pressured to do anything extra. Thank you!

Sawyer is great, he really listened to me and did a great job of providing a professional and personalized experience. He is very knowledgeable about the vehicles as well as the inventory and was able to show me lots of options that would work for my specific needs. I definitely would recommend Gebhardt and Sawyer. I have been a customer of Gebhardt for many years and will I okie to do business with them.

The tech who worked on my car was 11/10 awesome. Professional and proficient. Guy deserves a raise.

I had such a great experience here. They got me in and out in a timely manner and exceeded all of my expectations.

The facility was clean, personnel was courteous and friendly, and the inventory was beautiful! The process moved along pretty well until it came time for the F&I person to finish up. I think we waited 1/2 hr after we completed our portion of the paperwork with the salesperson. The salesperson, Troy, was friendly, courteous, knowledgeable and helpful to us. Overall, we were pleased with our experience!Mike Owens

I saw a car on their site and called for information about it, and I was directed to a salesman by the name JC who answered my questions. He was very honest, patient, and friendly. I requested for him to send me more information, pictures, and videos which he sent and we also did a video call as well. I made a deposit online and flew from Amarillo Texas to Boulder CO after a couple of days. The car was exactly what he showed me, the arrangement went easy and smooth. The people at the lot were nice and not pushy.I was impressed and I would recommend anyone going to buy to them .

I’ve owned BMW’s since I could afford them, mainly in California. I dropped off my X5 three days ago in Boulder and I live in Breckenridge. The whole process from the time I arrived was seedless, I also got a brand new X4 loaner that was super nice. I’m not really one to write reviews but these guys did such an amazing job by delivering my car back to me two days later all the way in Breckenridge. Glen dropped off my car with a smile and said how much he enjoyed driving my car to me!I highly recommend this dealership and will for sure be buying my next BMW from them when my Lease is up.

Wayne and the rest of the crew do a great job communicating and making sure my VW is holistically maintained. I have never had an unpleasant experience with this service department or it’s service. Considering the complexities of cars, that is about as good as it gets!

Ive been working with Wayne at Gebhardt VW for at least 10 years. The service he and the service techs provide is top notch. Accounts are easy to schedule. The work is prompt and thorough and most important, I feel I can trust them.

Gephardt is wonderful, comfortable place to wait foe great work on my car. Fast and efficient. Chris was fantastic when he checked me in and worked with me to get service! He understood I needed to get to work and my car was handled in 1 1/2 like he promised. Excellent!!

First time visiting this dealership. The online appointment was easy to make. The service department followed up immediately after the online scheduling to confirm the date and time. I arrived an hour earlier than my appointment and I was greeted with courtesy by the service staffs. My service advisor, Beth was very knowledgeable and polite. The service was done promptly while I waited. When they drove up my car, it looked brand new. They washed it and cleaned it inside and out. Great service. Courteous staff. I definitely recommend this dealership for service and ask for Bth!

Love my new car :)

Just leased our third car from Gebhardt, and couldnt be more satisfied. Think of them as an advisor, not a sales organization. They are never pushy and have always helped our family find what is right for us. Can not recommend this team highly enough. Thanks Dwayne, and others!

Sawyer and Tomaso were very helpful! I’m a woman and I went there alone but I didn’t feel like I was getting taken advantage of. They both explained the features, safety, and mechanics (to a certain extent) of the vehicle I purchased, and they didn’t treat me like I was an idiot, which I very much appreciated. When I came back a few days later to purchase the vehicle the whole process was done in a timely manner and I was driving away in my new car in around an hour and a half. All in all it was a great experience!

Julian Gonzales was my intake agent and did an exceptional job. He also followed up with me after the service to make sure all paperwork was taken care of. I am extremely happy with my experience.Thanks, Larry Silver

Work was done in a very timely manner, but I felt like service was suggested that I really did not need. Also, I did not feel that they were very knowledgeable about some of my questions.

Everything in our experience at Gebhardt BMWwas above and beyond our past adventuresin car purchasing. Kaitlyn assisted in choosingthe right vehicle, all the way to a quick, efficientturn in finance, and ending with a very pleasantconclusion and instruction from Kenan, our Genius! Thanks everyone!

This is a review of the experience I had with Gebhardt BMW.I dealt with Dallas and Finance manager Richard. I must begin by saying that I am a remote customer 900+ miles from the dealer nor the easiest customer. Nevertheless, it is obvious that they are not familiar with out-of-state/active duty military buyers.First, they made a mistake of submitting multiple credit applications even though we already have the pre-approval; further, they submitted the credit check on a complete different car, hereby triggering credit alerts that downspiraled to multiple credit checks and additional requirements before funds can be released.Secondly, they leave you hanging and keep telling us that they are so busy and could not make the time to either make a quick 1 minute phone call or an email to keep us posted. I work 90-100 hours a week and I make the time to try to call them to get voicemail and no call-backs. Thirdly, they kept telling us it is illegal to have the title mailed to NY, my home state where I register all my cars while deployed in TX, even though we already explained everything multiple times.Last but not least, they reposted the car back on the market 3 weeks after taking our deposit. The finance manager kept saying Ive done this for 15 years, but it is evident that he does not have that experience.This is by far the worst out-of-state vehicle purchase experience Ive ever had. Keep in mind that I have purchased multiple cars from various different states including California, New York, Kentucky and Virginia without any issues/hiccups; all other dealers were well versed in out-out-state purchases and handled my paperwork efficiently. Titles always mailed to the proper state while Im deployed in another state using an out-of-state address.A few good things I did experience was that the manager, Tom Gebhardt, was quite understanding and decided to give us an amazing price and arranged shipping in a very efficient manner. Beto, another client advisor was much more responsive and has always remained courteous. So thank them for that; though chances of dealing with a manager directly on a single purchase is slim to none.Overall this was a tiring experience. If you’re Active duty military or out-of-state buyers, beware!My suggestion for the dealer:1) Take time to respond to out-of-state clients. Even a minute of your time daily to shoot a short text/email updating the current sales status.2) Prioritize whoever buyer comes first. Having an out-of-state buyer does NOT mean putting them on the back burner while catering to floor customers. They are equally important.3) Learn about out-of-state rules regarding titling/registration. Listen to your clients if you’ve never done it before especially if they have done it multiple times.I hope they take my suggestions and give the next military/out-of-state customer a better experience.

The whole walk-in/check in process doesn’t seem to be organized very well. There’s a lot of desks with no one at them.

Brought car in for regular service and while there a couple of items where found that needed to be repaired/replaced. Because the car is under extended warranty, it had to be approved by third party. I was told it would take just a day or two; ended up taking a week and a half to get feed back on warranty. Communication from service department was not great and in fact I had to sick my husband on them because I felt I was getting the run around. Warranty, turns out, only covered one of the items that needed repair. Not happy that a car thats less than 3.5 years old with the gold star warranty would not be covered to fix a defective SOS emergency system. Being that BMW places the component under the roof lining, I would imagine the battery should have a much longer life than 3 years, which is about when it went out.

JC McMullen helped my husband and I and he was outstanding! He was very helpful throughout the entire process and provided an easygoing non salesman demeanor, which is exactly what we were looking for. We even got lucky to meet his dog Tobee, who was the sweetest co-saleswoman. Eric Cheatwood in finance was wonderful too. We will definitely be doing business with them in the future!

Dealership has enough options to choose from.Not enough personal to get you in and out in a smooth fashion. Very eager to take your money and make you come back later for what you ordered.

Extremely quick service car was ready 4 hours before I expectedCost was less than I had expected

Gebhardt Service is the best! They kept in touch with me every step of the way. Letting me know what was needed on my car, not trying to tell me something I didnt really need. They are honest and so helpful. I love taking all my cars to Gebhardt! Adam, Nela and Zach are the best in the business!

Very nice Service department. Took care of my problem in a timely fashion.

Troy was very helpful. The test drive was fun. Jeff got us through financing very quickly. Troy got us on our way with a full tank of gas and a beautiful, well detailed car. Thanks!

This was my first trip to Gebhardt being new to the area. I had a check engine light come on in my car and the service department was able to quickly fit me in for an appointment right before the holidays. When I picked up a couple days later, my tire was flat...My amazing service rep, Will, was able to comp the tire replacement and deliver my car to me the next day. They really go above and beyond, couldnt recommend this dealership enough