I’ve bought two watches and a belt from the prudential store both times the experience was great. I had the same sales women both times and left very pleased with the experience. She went as far as to let me see how her watch size looked on me (was comparing sizes). Highly recommend!

Tom and Anais were fantastic to work with. We arrived needing to adjust two watches purchased from the Detroit store and get a new battery on an older watch. Tom and Anais were incredibly helpful, knowledgeable and quick. We ended up walking out with our newly adjusted watches, bought another watch, purchased a purse and a personalized embossed notebook.

I went into this store and bought myself a watch, I could not resist. Very pretty models. I liked the service, the guys understand the quality and capabilities of the models and can give you good advice.

Great help from the staff in picking my new Shinola. Thanks...

While the products are absolutely beautiful, I would be very clear on understanding the lifetime guarantee. For watches - it does not extend to the strap. I purchased a watch for my husband in September. The watch strap unraveled in January and I was told that there was nothing Shinola would do. For a company that prides itself on leather goods - it certainly doesnt stand by them.

After looking at several time pieces (yes it’s a “piece”) for a few months I chose Shinola not only for the amazing style, but quality and their story. If you don’t know their full story, read it! I agree it’s a must to see their pieces in person. This was a wedding gift and it was perfect, came in an amazing wooden box - perfect!I then found myself on a trip to Boston and passing this store and was beside myself to go in an actual store (I bought mine in a Nordstrom store). Everyone in the store was so nice and fun to shop with. All I wanted was a new strap for my wedding gift - a slightly different one/ they were extremely helpful. I bought one and when we got home unfortunately it didn’t fit. Vince and the entire Shinola team were amazing helping to get he right strap to us, making my sure our wedding gift stayed the perfect gift it is!Thanks Vince for everything you did!

Nice layout. Love the Brand / Product. Didnt ask for help, but did noticed associates were helpful with other customers. It was cool seeing the turntable playing.

Looking for that unique and special gift!? This is the perfect place, IF you cant find it here; Stop looking becuz You wont find it anywhere else ⭐⭐⭐⭐⭐

Nice store, really cool merchandise, great that it is made in the USA, the staff were very friendly and responsive when I went in, but it is on the pricier side. The only problem with a pricey new brand is that I wouldnt hesitate to drop a lot on an Omega watch, but with a new product like Shinola it makes it hard just to drop a few hundred to a couple grand on something without on proven track record.

Received a Shinola watch for Christmas with a leather strap, which I had been admiring for some time. In February, the metal piece holding the strap broke. It was replaced but at this price point, pretty disappointed. At the end of August my battery died (8 months, really?). I need to send the watch in to have the battery replaced. Again, at the price point, totally unacceptable. I am really disappointed in the overall quality of the product.

A masterful collection of America’s best kept secret, craftsman timepieces.

High quality Detroit-made brand. Couldnt be happier with my wallet!

Very friendly staff! Stopped in to look, not ready to buy, staff was attentive, helpful, but not pressuring.

Very nice designs.

Didnt have the model that I wanted...

Really bad customer service. Drove 2 hours to get to the store only to be very disappointed. Salesman tried to sell me a floor model! Not sure about the training, but when selling 500+ dollar watches NO ONE wants the floor model. This is a very bad policy.i even told him it was a gift.

Excellent service

Need to buy this