North States Window and Door Solutions were used by my architect to handle the Jeld-Wen products on my house (which also used another company for Unilux windows). The lack of follow-through on multiple, open requests was exceptionally disappointing. The rep, Mark Reiland, has not completed the job that began several YEARS ago. I cannot fully close windows due to lack of equipment. Nothing has been followed-up on. No one should use this company. Jeld-Wen should find a better local company to rep its products.