I had such a nice time at this location. Ask for Kayle if you go. She is a gem and will help you find exactly what you need and will serve up some truth which is so nice to see. Really everyone on this trip was on point. As a guy who is trying to get into makeup it was a breath of fresh air. This will definitely be my re-stocking go-to! Thanks Kayle!!

Came to the store looking for a specific foundation. The sales person was very helpful and not too pushy. Recommended a different brand that looked better on me.

Great store. I come in as a vendor partner and they have a very knowledgeable and kind staff. I always have fun working in there with the staff!

Need more fragrance samples. Always a good time in Sephora.

I stopped by the otherday and I havent been here for awhile. But Ill be coming back more because the customer staff was so friendly and helpful and I also got a nice sampler for my birthday gift. Really made my day.

Mia was so helpful!!! Staff here are amazing

Pricey but affordable. my teenage girls love sephora and all the tips and new trends the staff is up to date on

This is the only place that I would recommend going to for your mens fragrance needs. I told the employee what cologne I currently have, and what kind of smells that I like and she was able to choose the perfect cologne for me. I love it and my woman loves it too. Overall, very ll knowledgeable staff and very friendly

Great customer service and very helpful and respectful staff.

Terrible manager at this sephora location.

I must say I truly loved the experience. The young lady Mia Who assisted me was very helpful and patient with me. As an older woman are skin type changes she was very knowledgeable with the best products that would suit my skin color as a woman of color. I was very pleased with all the products that I purchased and I most definitely saw the difference. My makeup looks flawless.

Super helpful staff. Enjoyed a conversation with the greeter, she mentioned a skin care regiment I really appreciate.

Always have awesome products (not too cheap though) and have a really good rewards program. The last 3 years Ive spent $1000 or over which means Im a Rouge member and get special deals and free 2 day shipping plus points are worth more. For example at Ulta you have to spend $100 to even get $3 off. The employees at Sephora are really helpful and they will a certain amount of free professional makeup applications in store per year! (Well they did until covid turned the world into an absolute dumpster fire. But I highly recommend shopping there anyway!

Very helpful picked out a foundation and a powder and a concealer match my skin perfect

Employees are super friendly. I believe the lady helping me was America? She was AMAZING! Super friendly and helped me with a foundation match and it was perfect.

Well-assisted staff, a large selection of body and hair products, as well as perfumes.

Ive been to alot of sephoras in a few states and these ladies was so helpful. As soon as I walked in they greeted me asked if I needed help. There was 3 diff ladies all of them were so nice and helped me find everything i needed. Not once did they get an Attitude. Best sephora Ive ever been to. The other sephoras need to take notes from these ladies.

Me and my sisters came it to look for eye pallets and an employee showed us ones we described. She showed us how pigmented they are and was very kind and knowledgeable. Then as we were checking out, I got a free item because it was recently my birthday and because I have a sephora account. All in all very nice place.

I dont shop here, but great place. The people who work here know their stuff, and very helpful. I wont come back, unless Im forced to by my gf.😤

Staff very helpful.

Went looking for a specific recommendation: a long lasting red lipstick for my wedding day. The first employee I encountered was able to recommend something but didnt bother to walk me to its location. Would have been nice if they had also recommended a matching lip liner to go with it.

Always has what im looking for!! Great help, friendly staff! I will definetly come back for my fenty beauty needs!!

They lie about their return policy way too often. different every time. to the point where i had to call corporate. never again will i come here.

(Visited 2019 May/June)A weird experience.I had always been shopping on-line for Sephora, It was my First time getting samples in store, so I did not know two different samples from different sections can be in the same plastic sample bag.After knowing I had received a bag from another section, this Asian assistant started saying things like wasting plastic bags and saving environment. I am not saying protecting environment is wrong or anything. It is just that the way she addressed it sounds like the customer was to be blamed at.

Its sephora ... Just go there.

Very helpful staff. Offered to help place an order for sold out items as well.

Service was great they just didnt have what I needed in-store.

Don’t feel comfortable shopping here. The workers don’t leave me alone. Had to leave because I was so uncomfortable. I guess I will order online....... maybe. Also it is very tight in this store. Can barely get around without bumping into people or things.

This is a fairly small Sephora considering it is in the Mall of America. Some product lines and choices are limited compared to Sephoras in other states and high traffic areas. Ive lived in Southern California and Atlanta, so I can as attest to this.Was greeted right away upon entering and was helped with what I was trying to find. Was told that the product is no longer carried in store, online only. Not so much the employees fault, rather Sephoras for not having a larger selection of items in high traffic stores.The store is also set up a bit weird, making it difficult to easily navigate through the aisles. Im a VIB and am very familiar with a large portion of their products but even for me the shopping experience at this store felt unnatural.The store felt dirty and some popular tester items were out and not replaced.Would not choose to come back to this store unless necessary, especially since the tax rate is higher at the Mall of America compared to other malls in the area.

The person standing at the door yesterday was beyond rude and then made a rude comment under their breath when I walked into the store. I did talk to the manager about this. When leaving I asked what the issue was and he started yelling at me and arguing. The sephora where I live has excellent customer service. This one was terrible before I even got into the store. To yell at a customer that way and argue is extremely unprofessional. I dont know why they would put such an argumentative and rude person at the door.

Usually great! Make sure you are talking to someone who actually knows what theyre talking about, though, because some associates here act like they do when they dont. Im still pretty sure they work on commission or get some kind of kick back for recommending certain products.

Nice friendly staff

Kelsey and Amanda at the urban decay display were so amazing and helpful!! I was looking for an eyeshadow palette to help me play with some color and they gave me a couple options and even offered to do a makeup look on me to play with the palette. Very helpful and I had an amazing experience!

I recently did a full face makeover for my engagment photos and left feeling so glamorous and beautiful, I want to go back! True did my makeup and she did an AMAZING job. She spent extra time perfecting my look, asking my opinions, and walking me through products. She even took extra time at the end to show my mom new products and check us out to avoid the lines. She is an awesome artist, book her if you can! Plus the other employees are always super friendly and sweet!

Went in on a whim to ask about eyeliner. Ended up with a free consultation on eyeliner application (with a demonstration) and foundation too! Lyssa was great and when I saw the look I decided to wear it out. Glow up at Sephora!

Very neat and organised store. Multiple associates greeted me right away and guided me to the exact product I was looking for. One of the products on display was discontinued so I was a bit disappointed that I could mot purchase it. But will return to buy more makeup soon.

Good customer service, especially Roxy! She made suggestions for colors that were spot on. Foundation, lipstick and brows. If you want a little guidance from an industry professional, go on the weekend and look for Roxy.

Friendly and helpful staff.

Wife was here to purchase make up. Staff was friendly and helpful. Knowledgeable about makeup. My wife had a good experience. I learned a thing or two about make up too.

Location Mall of America MSP make-up artist Essence. Personal, full of knowledge, patient and extremely helpful! Essence was exceptional if I had held interviews on who would be the best for my make-over it would have been her. She taught me some new make-up techniques that were perfect for my 50++age group. From base coverage to eyeliner I love all the products that Essence recommended!

Awful. After this last experience they’ve lost my loyalty. I’ve watched this location being very inconsiderate to costumers too really nice to them. After today however, they’ve proved they don’t care for their shoppers at all, I would like to say I’m going to continue shopping at their other locations but I don’t think this will be the case for a long while.They don’t care about who comes to this location or the experience they’re providing, go to a different location or different beauty supplier.

This is a pretty small but decent Sephora, they dont really have a complete product section but what I really like in here is the service, compared to ulta, The cashiers and the staff in here are helpful and patient. Im always eager to come back in here but I wish they would have more products. but other than that, its a good shop. Always drop by here whenever I get the chance, such great staff.

Like any Sephora, the staff are well trained to help the customers find what they need. Theyre knowledgeable and I love how theyve tried most of the products themselves so we can have a conversation of what we like. Theyre friendly as well.

I would gladly give Sephora 5 stars if, this is a big if....if, the rewards bazaar would actually have the 750+point gifts AVAILABLE!! I am Rouge, I have been Rouge for years. I am on the website at least once a day. I can never get one of the nicer rewards. They are always sold out. I have started using other beauty sites. I would rather put my money in to companies that truly appreciate its customers. I still like and purchase from Sephora but I no longer spend thousands. I dont get any benefit from that. Ive started purchasing from YSL directly (they have a great reward system)! I would like to feel like Sephora appreciates its customers.

Great place to come for products and excellent service.

I am a vib rouge which tells you I shop there a lot. Because this is Minnesota, the product lines are truncated, with some lines not being represented, either because of price or because it is too flashy for Minnesota. I know trends are different in different parts of the u.s. It is frustrating that products that I want are not carried in store. The store is a bit smaller and can get really crowded with all of the people. There are not enough staff members to help all of the people that need help. Additionally, the lines are always extensive. Sometimes I dont buy things because I dont want to wait in that line. Sometimes I end up purchasing things online instead of in the store because its not carried in the store or because I cant get help with the product. Anytime I need help, there is no one to help me. These staff try to help while they are with other clients, but that means youre limited yes or no questions. I understand that the store is small in space so it gets very frustrating when there are a lot of people in the store. My biggest problem is that some of the staff are not friendly or welcoming and often they dont ask if I need any help. Of course there are a few very helpful people but it seems like those are few and far between. Im not sure if it is because I dont wear a lot of makeup during the day that they think I wont make a purchase. However I love makeup and wear it everyday just to be fun. It is an unpleasant experience when you have a question about a product or comparing two products and the staff cant help you. I also feel like they try to steer you to the most expensive products that they sell in store. While some Brands can justify the higher price, it would be great if they gave you a few different options for the different budgets. Not everyone can pay $100 for drunk elephant. However, they keep trying to steer everyone to that product without taking into account some people cant spend that much. I would recommend shopping online or trying a different Sephora because youre not going to get any help. On the few occasions Ive asked for help with some color matching, I asked them if I can go outside to see what it looks like in natural sunlight and they push you to get the product now saying that you can return it if you need to. They act like theyre not going to get a sale once you leave the store, which in some instances is correct. However, I need to see what it looks like because often products dont look like the color in-store that it does outside.

Excellent customer service and well stocked on products! You definitely won’t be disappointed at this location! All of the workers are nice and asks to see if you need any assistance. By far the best customer service I’ve ever seen at any Sephora!

Felt like I was being ignored but when I asked for help I was given it (begrudgingly??). Idk. I can see where people were coming from when they say they felt ignored/judged here. It was low-key but idk. I mean I spent over $200 and didnt even feel the people working there cared I was in the store. I feel if youre in a store where its easy to spend so much money you should be treated with more kindness/attentiveness. It was a weird vibe to say the least.Ill come back again Im sure and maybe change my review for the better/worse. Well see..

Always helpful staff, if I cant find what I need, theyll help me order it! Free shipping to your home too.

Staff very helpful they have all the newest makeup

Helpful and knowledgeable staff. Was able to get suggestions for a cruelty-free, high quality mascara and a foundation complexion match from the same team member.

I️ went in there and was asked if I️ needed any help which was amazing but then the entire time when I️ was trying to find stuff the same lady followed me around the entire store continuously asking if I️ wanted to check out and it got really annoying and I️ sat down and waited for my friend to finish her eyebrows and I️ got asks at least 5 times if I️ was ready to checkout in like 10 minutes and it got really annoying so I️ left and went to ultra because I️ wast getting good vibes from there and even though I️ used to love that store I️ don’t think I️ will be coming back because of this.

Great customer service.....from cashiers to floor workers to door greeter

I understand keeping the store closed due to the cold weather, but at least notify the customers that have an appointment! I made a special trip (in the freezing cold),with my daughter & her friend, just for a makeover. A text, phone call, email any of those would have been helpful.Way to leave your customers out in the cold Sephora!

I was helped by Anissa, who made my first to sephora wonderful. She was bubbly,helpful and great energy. There was an African American lady in the perfume section who was very helpful and made choosing perfume that much easier. She knew what I wanted based on my likes. The other women working that store were a little snobby though.

Wonderful customer services...Thanks to Ellen, Deanna, and Alyssa.. me and my daughter visited this store and was treated very nicely by these wonderful ladies.. 😍😍

Falina and the small Indian girl that work here are AMAZING!!! Dont listen to bad reviews. They get really crowded because they have great products and services but when its your turn everything is WONDERFUL! They are very knowledgeable and kind.

Sephora at the MOA is great, they are helpful when they are not super busy and try their best to answer my very difficult questions on ingredients in their products.

A bit odd. Please work on your customer service, its lacking. Great variety of products

I just went today and had a make over by Falina who was wonderful!! She took her time to make sure that I liked the colors she was using and was aware of how the products worked. Very helpful and very much worth my 3 hour drive to get there.

Great makeup store for all my wifes needs.

First off, the amount of assistance you get from the employees is based off what you look like. Any time I have gone in here with full makeup on and dressed up better, the staff is all over, always checking on you and your greeted by several people at the door. But you go in there on a lazy day with yoga pants and sweatshirt on and no makeup. Careful, that won’t even make eye contact, even when you try to ask a question they give you a one word answer and try to move on so quick, you will receive eye rolls from the staff and feel un welcomed. The reason for the 2 stars is the supply and selection seems to always be well stocked. But this staff needs some serious training in discrimination. I’ve seen it against other people as well, and it’s a shame....

The lady helped me pick a good neutral color for my lips❤️

Sephora is clearly the best place to find all types of beauty products, but I was so impressed by the staff at this particular location! Makeup artists Joseph and Roxy gave my friend and I mini eye-makeovers, and they were SO helpful and incredibly kind/friendly. They have an imposing knowledge base regarding what makeup/colors look best for different skin tones and eye colors and were able to help me create a new, natural look to match my newly-colored red hair.Thank you again Roxy and Joseph!! This was my best experience at sephora yet! (Out of roughly a million) :)

True is amazing and willing to show you and explain to you different products that will work for your skin. Thanks again!

Dirtiest sephora Ive been to. It totally grossed me out and I definitely didnt want to touch anything. People left and right were using the original applicators, not one employee pointed out the disposable applicators.

Good experience

I am a VIB member so you know I buy a lot from Sephora. However I dont get to this location often. When I do however, I am always greeted as soon as I enter the store and provided assistance when I need it. If Im just browsing, a sales associate will frequently ask if they can help me find anything. My most recent visit I had a full face makeover and the beauty advisor that helped me was very patient and thorough, discussing with me the look i was going for and then explaining every step of the way why she chose specific products and how best to apply them to make me look my best. Depending on traffic in the store, the checkout process can take a while but otherwise I highly recommend this store and the friendly and helpful associates.

A girl named Essence matched me really well and she was very friendly and helpful.

Staff is very helpful, easily one of the top Sephoras I have visited.

I visited this store on Aug 24th and even though it was crazy busy Rylee helped my friend and I with our makeup choice. She was super attentive, knowledgeable and helpful. She deserves a major shout out for her service! Thank you Rylee!

Wonderful customer services...Thanks to Roxy and Gaby. Especially Roxy . wonderful ladies😍

I got a product, then I noticed how long the line were so I decided to sit down in those chairs with the mirror by the skincare. An old lady with glasses, (I am thinking she might be a manager)persists to ask me what I am doing. I explained to her my feet were tired and the line was too long for me to stand in. She would NOT leave me alone. She kept trying to tell me oh well get up the line isnt bad and she randomly asked me if I was paying with cash or credit to which I responded with cash(this made no sense to me because there wasnt like an extra register or anything for cash only). She nearly forced me to get up and go to the line, I felt for sure racially profiled by this old, caucasian lady. She kept trying to force me to leave my seat, which made me feel really unwanted and I honestly no longer wanted to buy products that I first intended to from this Sephora; I was going to put the products back since she clearly gave me an I dont want you in my store vibe, but I ultimately decided to do it anyways since I was buying it as a gift for my aunt.

Had to wait as they are metering people in the store. Had to wait for customer service even though hostess told staff I would require help. Merchandise is expensive, got a few gifts for my wife and she was not impressed with quality.

The associates were very helpful with suggestions for tattoo make up cover up and knowledgeable about various products.

Amanda was so sweet and kind, she did such a nice job letting us know about the program and checking out, definitely will be coming back !!!

Lyssa was super helpful helping me pick out the perfect lipstick and foundation. And the perfume girl helped me choose the one. Thank you ladies! Youre the reason I choose Sephora.

I walked in and wasnt greeted which I dont really mind but when I said hi to the employee following me around the whole store she ignored me. Didnt get any help. When I asked for help I was ignored. This store needs to seriously evaluate who they hire.

They were very curtesty and patience with me !!

No PokeStops or Gyms in Pokemon Go close enough for me to spin from the middle of the store while the wife was shopping. Sure standing at the entrance I could get a PokeStop, but instead of grabbing a basket or bag to shop, she had me be her shopping cart. So if there could be a more easily accessible PokeStop that would make it 4 out of 5. They didnt really have any comfortable sitting spots like Morphie did either.

I asked for a sample of perfume for my mother and the woman in fragrances could not have been more sweet. As I was walking, I put the sample in my purse. Thats when I saw an employee tell another that I was stealing and the two of them followed me around the store until I got in line to check out. Maybe dont offer free samples if youre going to make people feel like criminals for taking them.

Super helpful staff even when busy.

We enjoyed a great shopping experience here with a wide selection of product in a extremely helpful staff - highly recommended

Not very good customer service :/This is the Sephora I go to when I need to shop in store and I’ve been in the store both at crazy busy times, and pretty mellow times, like tonight. Every time I have such below average customer service.I went in an hour before close because I needed to be shade matched and exchange a foundation. Now I know how to shade match, but I thought it would be nice to have the help, especially with a foundation with lots of shades. I asked a nice employee to direct me to the Beauty Blender Bounce Foundation, she gladly pointed me over and asked if I needed to be shade matched, I said yes, and she said she’d send someone right over. She was so nice, but she was on a register so she couldn’t help me. I didn’t think it would take too long because there was very few customers and there were quite a few employees, many not seeming super busy. I was in the open, and clearly waiting.After 5 minutes I started just playing with the shades I thought I’d be, by 8 minutes no one was there to assist me. I ended up finding my shade, but they were out, so I still waited, in hopes someone would help grab it out of the back for me. After 10 minutes I went to get a sample of another foundation I had wanted to try. I asked for the shade sample and the woman begrudgingly helped me.I’ve been to many Sephora’s, some where the employees are beyond willing to help with anything a customer needs. This is not a Sephora that is like that. I think the employees need a reminder about remaining energetic and helpful from beginning to end of their shift. I would kill to work at a Sephora and highly disappointed in the customer service I received.

I love sephora but this particular store is always very crowded and it can be hard to find someone ro help who isnt already busy.

Staff is always friendly here and willing to help. It can be hard to find testing supplies or makeup remover at the testing stations.

This location has a huge selection of products, and the staff have been nice and helpful every time Ive stopped by. A girl named Lexi helped me a ton when I was trying to find a foundation--Thanks a bunch!

Fantastic selection and customer service!

Used to love Sephora and this location. They used to have all sorts of fun items to try, and the staff werent just snooty security guards sitting around judging shoppers. I dont really wear makeup (gasp) but I LOVE nail polish, which has been slowly disappearing from Sephora stores. I also do love me some ridiculous skin care products! Today I stopped in for my bday gift and was hoping to find some fun new nail polish colors. Their one sad tiny nail polish display was half empty of the display bottles, and had only 2 bottles for purchase!! When I asked a lovely staff if there were any other hidden spots of polish, she flipped her hair, rolled her eyes as she gave me the once over, and valley-girl-ed at me, Umm like no but you can go somewhere else! Dont worry, I will!!

People who work there don’t help you at all even tho they’re not busy at all and just follow you around /stare like you’re going to steal something. I’d rather go to ulta than here with the bad customer service.

The so called make up artists working there have very little knowledge on products, brushes, color matching or makeup techniques. Not helpful at all.

Most of the staff are excellent and I enjoyed my experience there as a VIB Rouge member. However, what made me decide to turn to the recent opening Ulta was because of one employee, Sa*my. I worked with her twice for make up service. She was rude for the first time (even though I made around $200 purchase). I didn’t take it personally because I thought she might just had a bad day. The second time I said good morning with a cheerful voice (I work in retail industry and I always try to be upbeat). She even didn’t made an eye contact with me and just telling me to sit down on the chair. I’ll never shop with Sephora in that store again because I really don’t want to experience that any more.

Don’t bother going! The workers are usually nowhere to be found and I had to wait 25 min. Just to speak to one. Just go to another one!

Love this store, but its so crowded. You need a bigger location.

Very good products. Most of them are upscale. Expensive than usual products.

Great store with helpful people

I walked in knowing my skin and knowing what I wanted to take in samples so I could go home and see how my skin would react to the products.I started with a lovely woman who was really helpful even though several rude customers continued to interrupt her trying to figure out my skin type and color match. She passed me off to the Benefit woman. She sat me down and asked me all the questions. My skin is VERY dry and sensitive, it also hates powder, so please dont put powder on me. She used their new primer and then continued to put a VERY pale shade on my not that pale skin and then powdered my whole face. My face immediately began to flake and do what it does when you put powder on it. She then looked at me and said, Hmm lets see how we can fix this.They dont listen to you as a customer, I know my skin and what it does but yet she continued to apply things to my skin that I knew werent good. I then went to the Laura Mercier area and she wanted to find out my skin tone and she proceeded to take makeup remover to just three little circles on my face leaving me looking insane. She attempted to touch me up but I had three very distinct circles on my face and my makeup began to run due to the horrible foundation the Benefit woman had put on me.I left Sephora with my samples but I will NEVER go back to the MOA store. A mix of rude and poorly trained workers.

I never have bad experiences at sephora, but today was different. I asked to try a sample of Sunday riley makeup remover cream and the lady rudely mentioned that it was higher end. I never asked for price, i just asked if it was the same texture of clinics take the day off. I also noticed she followed my sister and cousins around the store. She assumed I couldnt afford the product and thought I was stealing. I was beyond dissapointed. She tried it.

GUUUURRRLLL SHOUT OUT TO KAYLEE!! She was the best she showed me the best highlters for my skin tone and everything very friendly

Staffs aren’t friendly. We’ve been waiting for over 15 minutes after asking for help but they just stood by and continue their conversation.