I was in there this evening with my mother in law. We both had coupons that looked exactly alike. My mother in law went to the first register. When I went to mine the girl said my coupon was expired 3 days ago. By this time my mother in law was already paying for hers. I asked if i could just put my stuff on with hers to get the 20% off and the manager said no bc her transaction was already processing. So I didnt purchase my items.

Always so helpful and positive!

Had a good trip here until a lady up front was continuously following us around the store, as if we were trying to steal, very uncomfortable.

This store was very busy on the day I went. Almost a little too crowded for the size of the store. There was a young woman named Kelsey that greeted us. I have to say she was friendly, welcoming, and very enthusiastic about her job. It was refreshing to find someone that took such pride in her job and work. There was a 50% off sale, that is why it was so busy. The selection was great. Staff was putting items back on the shelves as it was being sold. Staff was helpful without being over bearing. They all adhered to appropriate Covid safety practices. There were plexiglass shields at the checkout as well. The store was very clean. The only issue I saw was customers handling a lot of the products on the shelves and putting them back. I always carry gloves just for that issue. Otherwise a very pleasant experience. Lots of products, not just bath items or lotions (they have car air fresheners and scented wax melters).

Candles bring out the crowds! They limited the number of people in the store and sprayed hand sanitizer on everyones hands that entered, that was nice. I like their selection of candle scents. Employees were friendly and they left you to shop instead of constantly approaching you. Their coupons are pretty neat as well.

The customer service is great, its perfectly placed in the mall! The store of course is extremely clean and of course smells amazing. Its usually best to get in on the deals an promotions making it a terrific stop for your shopping needs.

Customer service was really good. And also a great selection of products with variations. This a great place to go to if you’re undecided about a product smell or type and/or you are very specific about what you want.

Thank you to Starr for providing wonderful customer service today! The candle that you suggested smells fantastic! I appreciate your help!

Found scents they didnt have at my location!

Always the best products for skin and smells good too 💯 even for sensitive skin like mines 🥰

Elicia and Amber are both exceptional and knowledgeable. Highly recommend shopping there

Jodi was really friendly and helpful as we casually browsed the merchandise in the store. She circled back to check up on us a couple of times to see if we needed anything or a basket for our items we intended to purchase, and it wasnt a very slow retail day either! Great associate, thanks Jodi!

The staff is working hard to create a safe shopping environment, but so many people are still picking up new products and opening caps to smell and then putting them back. They need to figure out a touchless way to try out products.

They were very helpful and told my girlfriend that if you have old perfume you can exchange it for a new one! You can only do this if it is 50% filled or more! So if you buy one and try it you can always exchange! Plus I love trying their lotions and scrubs. I enjoy it more than I think I should!

I was there to buy my daughter some lotions for her birthday and didnt have a clue where to begin. The sales staff were very helpful and helped me from beginning to end. I will continue to shop there for my bath and body supplies.

The wife loves their products and I am told they are of high quality. The lotions last long and really work well at softening skin. The shimmer and spray scent lasts a long time and smell wonderful. Happy wife happy life!

Have been coming here for years with various wifes and girlfriends. They absolutely adore this store and I can see why. Watch out for some of the deals they have and use coupons if you get them. Always friendly staff and quick lines.

Great sales on visit. This store is much larger and better stocked than Iowa stores. Staff was cordial and knowledgeable. Got answered questions I have been asking about discontinued Blue Spa line and was referred to new Hyaluronic Acid water line. Both my friend and I have been satisfied so far.

Jenny was awesome and super helpful!! Definitely would shop here again just because of how amazing she was!!

My boyfriend and I had an incredible experience shopping here. We were shopping for a bday gift for his mom. The woman who helped us out was great! She was eager to help, friendly, and very knowledgeable of their products. His mom has lots of allergies so we knew it would be tricky finding a nice light scent, with minimal irritants. The woman helping knew exactly which products to show us. We found a nice lotion and bubble bath for her. She absolutley loved them! And the best part was the the light scent did not irritate her skin or asthma. We will for sure be back for future shopping trips.

Very busy, as I expected this time of year, but the cashier was NOT friendly at all, and actually seemed put out that I wanted to use bath and body works coupons. Not a pleasant experience.

Love their 50% off sale

Never shopping at the one on 1 North at MOA again. I went up to the register and one of the cashier asked if I had anyone helping me today. I do not need a pca. I just dont like to make small talk.That was disrespectful and hurt a little.

Always a wonderful place to go for the most delightfully scented perfume, lotion, candles, hand sanitizer, hand scrubs...etc. Super knowledgeable employees and sweet personalities to match. I definitely recommend if you need anything listed above. Plus the store is so pretty with all the colors of the different products and well organized.

Live the products and people very nice and helpful

Would give 0 stars if I could. Customer service is horrible and the employees arent very helpful. There are 2 Bath and Body Works stores in the Mall of America, so if you have to go to one, go to the one on the second floor south side. They have wonderful employees who will provide you with above and beyond customer service! Last week I was in this store trying to return something I purchased at the other location and the girl at the cashier told me she could not accept my return and I had to go to the second level store where I originally purchased it. What she told me was in fact false.

Best place ever. You can get lost sniffing candles. I always feel my inner basic girlness enlightened when I come here.

While their products can be pretty great and they are finally releasing a new line of products that are made from more natural products, they are the type of store where immediately upon entering you are overwhelmed with employees bombarding you with information about their new products and sales. I personally hate that about stores and 95% of the time just leave the store after encountering an employee. If you dont mind extensively interactive employees, then its actually a good place to shop. Ill be ordering online from now on.

Great!! Met at door by Erica and she helped me with everything I needed.

Using when I go here I know what to expect. This time was no different

I love the smell of the place and the friendliness of its employees.

Got some great stuff at a great price.

Iove this place. The best smelling candles to buy. Highly recommend.

So many good smelling things. If only I were rich, Id have them ALL!

Just love going to this store, every visit you just cant go in without finding something for yourself or a friend

Loved the assistance to find good scents here.

Its a big store nice and clean a really helpful works

I get my products from here. Staff are very helpful. Always find what Im looking for. So many products to choose from. No testing on animals.

Exactly what their name implies is what this company sells. This company has the best quality products that can be offered at an affordable price

Ive never been disappointed by any of their products. Everything smells amazing and the staff are always helpful but not bothersome.

Definitely had a lot of everything and a big sale if you plan to go and you fly in get a flat rate box from the post office and mail it to your home address bath and body works dont mail purchases and the plane will not let you travel with containers over 4oz

Helpful staff, clean store, full shelves and very organized.

Always greeted with a smile. The store almost always has the scent Im looking for on display, if not, someone is willing to find one for you.

Love their different products

U love there sleep aromatherapy it helps my little one out and my house seems to be more calm.

Nice staff just didnt have what I was looking for. But plenty of SMELLZ Geez!!

I have a lot of fun here and smelling and figuring which ones I want to buy.

Great place to purchase very beautiful bath and body products that Smell so good.

I love all of their scents my fav is warm vanilla sugar! ❤

Always having sales and staff is always friendly !

Everyone is always helpful! Love it.

Love this company. I shop there every year in July and stock up during their sale

Im giving 5 stars because the greeter gal at the front of the store, Lady - who I later learned was one of the managers - gave my daughter and I great customer service! My silly pregnancy brain forgot my coupon (that I got just last week from shopping!) at home, 3 hours away. We live 2 hours from the nearest Bath & Body Works, and I was really hoping to pick up some last minute gifts! Lady said theyd take care of me... But when I got back to the register, the cashiers said it wasnt possible. BUT I am leaving a top review because when leaving empty-handed (w/o coupon it was more than I wanted to spend), I explained it to Lady, and she told me she was a manager and would make it happen!!! She got me a replacement coupon and all was well! THANK YOU, Lady!!

They have a variety of items

I really like it there and they was very help for

Sad they are getting rid of some of the old favorites

I love the smell when you walk-in smells sweet and fruity like

Sells a range of beauty, bath, and skin products. Staff are unduly surprisingly knowledgeable about the different product lines they carry. Sales happen frequently so keep your eyes open.

Wife loves candles and I love car fragrances

Love this place! I was able to make the annual hand lotion sale!! Felt like a bandit!!

Always a pleasure shopping at here. Friendly staff and great products

Sales are good. If not too pricey

Decent product selection. Prices could be better though.

Very clean store pretty well laid out felt like theyre a little bit pushy. But over all experience is good and the staff is friendly.

All the good smells!

Nice staff, big selection, and great discount when I was there

Theyre really helpful and very friendly, Jenny is a great help

Always get gift cards from family. I could spend all day here.

Love scents could live there.

Excellent. The gentleman there was extremely helpful. Hes know his fragrances.

Always find what I do, and do not need!

The sales person was super helpful!

Always enjoy the smells.

My Girlfriend loves this place.

Great sale. Wonderful customer service

Your wife or lady friend will smell good

Best candles ever. Cant stop buying them!

Very friendly staff and awesome products.

This store has great lotion and cologne.

Good customer service. Clean store.

I love smelling good so I like be this place

Wonderful variety of scents!

Smelled strongly and made,my head spin I loved,it

Loved it an really enjoyed Danielle an Jodi

Amazing shop, lots of smells, loved it

Wonderful bath soaps, lotions, perfumes for men and women!

They will give discounts to some customers and not others. Preferential treatment for no reason and lowsy customer service

Very good store. Another store of Bath & Body works. This is on level 1.Staff is responsive.

Great love the smells and selection

Great place for gifts for the significant other

Nice people...excelent prducts

Date of Visit: 7/14/2019 - A typical Bath & Body Works store. Nothing special. Friendly sales associates. Overpowering smell that gives you a headache. Overpriced and low quality lotions.

Great customer service, lay out different.

Excellent service. The saleswoman helped to choose a couple of birthday presents.

Nice store, you can find a lot of variety !!!

Helpful staff, good sale, store was clean.

One of my favorite places!

They always seem to be coming up with new fragrances and items! Friendly staff too;

At the beach is my favorite scent

Love sweet pea with the Shea butter