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AllSouth Appliance Group, Inc.
345 State Farm Pkwy, Birmingham, AL 35209, United States
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AllSouth Appliance Group, Inc.
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dr
Review №1

Lawrence Bishop and Gary Marsh did a fabulous job delivering my dryer. They were polite and professional. Set it all up and situated it with my existing washer. This required some problem solving as my washer had stuck to the floor . They didn’t give up but got it all done and I couldn’t be happier! Thank you!

Ca
Review №2

Lawrence Bishop and Gary Marsh delivered and installed our refrigerator today. They were professional, courteous, engaging and kind. Despite a miscommunication from the office, and through no fault of their own, they were able to accommodate my delivery as I originally requested. They were very careful in making sure my new floors were protected from scratches when they installed the new fridge and hauled away the old one. They delivered the true definition of excellent customer service. Thank you “Larry & Gary!” :)

Th
Review №3

Just purchased an LG dishwasher from AllSouth. What a fantastic place to shop. Liz Alvarado was incredible to work with. She is a great listener, and will work to get you the best product within your budget. Will definitely be going back to AllSouth for future appliance purchases.

jo
Review №4

Mr Bishop and Marsh installed the new Bosch refrigerator and moved the old one downstairs via the back alley by truck. It was obvious this was not their first rodeo. Both were friendly and professional, careful and concerned about not damaging the equipment or the house. I appreciate their pride in their work and in doing my installation. Thanks. Joe

Ma
Review №5

The installation of my refrigerator was seamless with Anthony. He stepped up and took over where others left off. He went out of his way and installed a water shutoff on the ice maker, which was not requested. He was very professional and personable.Tony Randall installed my range. He was also very professional and personable. It was obvious he was knowledgeable about the use of the range. Also, he noticed the range was damaged and took care of ordering the replacement part, which was appreciated.Thank you to both Tony and Anthony!

Pa
Review №6

The purchase and delivery was all very smooth. Robert Pollard and Gary were our delivery and installation experts and they really were amazing and professional. We have a very tight space for our fridge and these dudes beasted it up stairs and around a few very tight corners. Very friendly too. They gave us a full tutorial and installed the water line. They also hauled away our old oneIt’s been a month and fridge is awesome. Also we got our new dryer today and Gary and Lawrence went above and beyond with fast friendly service. Price was on par with all other retailers but I would have spent a little more for this service! Thank you again!

An
Review №7

Gary M and Lawrence B installed a new washer and disposed of our old washer. These guys did a top notch job - very professional. They would not leave until my new washer was cleaned and also help put rugs that I had moved back in place. I hope that you will be lucky enough to have these two deliver and set up your new appliance!

Ge
Review №8

Per my usual experience, AllSouth Appliance sales and installation team were great. From start to finish, Jamon in Sales and Robert and Lavoris in Service, the installation of our new washer / dryer was handled in a professional and attentive manner.Thank you.

La
Review №9

I LOVE working with Allsouth. Mindy is always so helpful to make sure we get exactly what we want, and recently I had the pleasure of working with some gentlemen in the delivery department, and they were just as wonderful!Mr. Lawrence Bishop and Mr. Gary Marsh recently delivered a new microwave. washer and dryer to our home. They were very polite, efficient and extremely careful with the washer and dryer. They were an absolute pleasure to work with while making sure everything was set up and functioning properly.You can tell these guys take pride in their work, which is SOOOOOOO very rare to find these days. I highly recommend Allsouth. They are amazing to work with from ordering all the way through delivery day.

Vi
Review №10

Look no further. The buying process was easy, good selection & friendly associates but I was really blown away by installation process. We had a really strange set up with our prior dishwasher and I was fully expecting the installation process of new one to be a mess. Rodger was PHENOMENAL. He is amazing at what he does and made it to look so much better than before. He was thorough and patient, not rushing through the process and I couldn’t be happier with the outcome. Appliance also works great and looks amazing in our home. I typically buy all appliances at Lowe’s or Home Depot but not anymore. All of my business will be with AllSouth!

Ke
Review №11

I have received excellent customer service from AllSouth. That are always helpful. Very pleased with installation service. Lawrence Bishop and Gary Marsh were so pleasant and professional while delivering and installing our new washing machine.

Pe
Review №12

Sales and installation was good. Service not good at all. Called just prior to end of warranty period as appliance stopped working. I was told a service call was set up. No one ever came and now told I am out of warranty period and they have no record of a service call. I am out a good sized repair bill now on what should have been serviced under warranty. This should be made right.

Ro
Review №13

Delivered refrigerator in a very timely manner. Installers were very courteous and did a very good job. Would definitely recommend them to everyone and would use them again.

Je
Review №14

Gary and Lawrence came to remove and install our new washer today. They did a fantastic job as the old one was full of water and bleach, and they had to bring it down two flights of stairs in our home. They didn’t spill a drop. Both guys were very friendly and conversational. They took great pains to keep our new stair runner clean as well. Lawrence smiled a lot and made a stressful situation more relaxed and seamless. Thank you!

Li
Review №15

As a Kitchen and Bath Designer, Allsouth is the only place I take my clients when shopping for appliances. We have a saying in the construction industry, its not if something goes wrong but when. Allsouth Appliance provides an added layer of protection for both me and my clients. Thats important to know if youre considering a big box store. When a hiccup happens, Allsouth will move heaven and earth to ensure the project stays on time and my clients stay happy. From selection to installation and everything in between, you wont find this level of white glove service anywhere else. They are the gold standard in the industry.

Ba
Review №16

We had a very tight space for a W/D. Our sales person went out of her way to help find a fit. At delivery, we were still a little off to close the door to the closet. Robert was helpful and entertaining while we tried to figure out a fix. We will need a few pieces to make it work...but YAY! We have a beautiful new Speed Queen set. Super well done start to finish. Ya dont get this at the big box stores.

Wi
Review №17

Polite, courteous, helpful and knowledgeable of their products. We actually bought a double oven from their clearance section. They worked with us even more on the price and then added a 3 year warranty. Will be looking to return for other products later on.

Ji
Review №18

Rob and DJ did a great job delivering and setting up our new dryer. My wife and I have had a great experience with the appliances we have bought from AllSouth.

Da
Review №19

Love my new appliances and the staff at Allsouth.Christian and DJ did a great job delivering the appliances, and my sales representative Josh was very helpful. Overall very pleased with everything

Ma
Review №20

Awesome selection of Speedqueen washers and dryers. The salespeople had excellent product knowledge and delivery people were thorough in making sure that we knew how to operate our new washer and dryer; awesome place to do business!

Su
Review №21

Many thanks to the AllSouth team (Julius, Lawrence Bishop, & Gary Marsh) for helping me choose and delivering our new washer & dryer. Now we can have clean clothes again!

g
Review №22

Just had our new refrigerator delivered. Robert and Frank did a great job. Professional, knowledgeable and friendly. Another great experience from AllSouth.

Li
Review №23

My husband and I just moved into a new community and bought all of our appliances at All South. The customer service was terrific. We worked with Josh, DJ and Christian and they went out of their way to be helpful. I highly recommend this company.

Le
Review №24

DJ and Christian delivered and installed our refrigerator. They were excellent. We had a tight fit and they were on top of it. They were courteous, professional, and knowledgeable. We have and will recommend AllSouth to our friends and family.

Ka
Review №25

Wanted to send a thank you to Gary M. and Lawrence B. They delivered my Speed Queen dryer, recently. They were very prompt and professional. I was very pleased with the quality of service I received!

Ca
Review №26

Diane Borders was pleasant to work with on the purchase of our new refrigerator, she was very professional.The delivery and setup guys - Lawrence Bishop & Gary Marsh, were very professional as well. They showed up on time, handled the refrigerator without causing any damage moving it in, and explained the functions / controls. We are happy with our purchase and will go back if we need anything else.

jo
Review №27

This is the coolest appliance store Ive ever seen. They have very nice model kitchen setups and a large selection of high-end products.

Sh
Review №28

DJ and Christian were very nice and efficient at installing our new refrigerator. Thank you so much. We loved doing business with AllSouth Appliances.

Me
Review №29

I have been very pleased with my experience at AllSouth Appliance. We have bought an oven, a gas cooktop, hood vent, and a refrigerator. The sales people are very helpful and informative and we got excellent service. This time Ashley helped us pick the model and knew the features well of each brand. The delivery team of two, headed by Robert Pollard, were so conscientious. They took great care in getting the old refrigerator out and the new one in. I would recommend AllSouth for quality appliances and very good service.

Cy
Review №30

David and Charles were very professional and pleasant and our delivery of appliances went very well. It was nice to deal with friendly folks during this process.

Do
Review №31

Just had our new washer and dryer delivered by Christian and DJ. They are so courteous and extremely knowledgeable. We look forward to having them deliver our additional appliances after our home is built next year.

Sn
Review №32

Anthony went out of his way to fix not just what the call was for but all appliances that were in the kitchen. He noticed the fridge being unlevel and took the extra 30 minutes to adjust. He gave advice on the items and was courteous and kind. Highly recommend! Thanks Anthony!

Br
Review №33

Mike Luther was outstanding in guiding my wife and me on the best washer and dryer for our family. The price was very competitive and the delivery guys were great. Robert Pollard went above and beyond to make sure that I was happy with the removal of the existing washer and dryer and installation of the new ones. It was a pleasure to work with this company.

Ri
Review №34

Robert Pollard and Gary came to deliver my washer and dryer today. They were so nice and professional. They called me before delivering and were on time. They supplied me with all the information needed and are even replacing something they noticed needed replacement. Thank you!!!

Di
Review №35

Excellent, friendly service in store with competitive prices. Robert and Frank were on time and very efficient in the delivery process. Highly recommend this company.

Su
Review №36

Robert Pollard and Gary did an excellent job installing new washer dryer set and took the old ones away! Super nice guys and got the job done quickly and professionally.

le
Review №37

Robert Pollard delivered our washer and dryer this morning and was very professional in removing and replacing our appliances. He made sure the installation and operation was to our satisfaction before leaving. We are very happy with his service.

Do
Review №38

Very pleased with our overall experience with AllSouth. Liz, our sales associate, was very professional and helpful (and immediately resolved the one issue we had). Robert Pollard and his associate were very accommodating and efficient with the delivery/install.

M
Review №39

‘Robert Pollard and ‘Gary are efficient and did a great job with the installation of our stacked washer/dryer this morning. I am very pleased with their service.

je
Review №40

These guys hit the trifecta. Super helpful sales team, best selection I have ever seen, and professional installers. Very pleased with my purchase.

Ju
Review №41

I bought a refrigerator from AllSouth. The delivery guys, Gary and Robert, went above and beyond. They were amazing! I recommend AllSouth for the excellent customer service.

Ma
Review №42

So AllSouth was touting the “advantages” of using them for appliance purchases. My microwave fails after 3 weeks and they basically say you are on your own. I’ll just be going to Lowe’s next time I need a new appliance!

Jo
Review №43

Anthony Nelson absolutely did a great job in customer recovery and service!!!!!

Mi
Review №44

The best customer service! Diann B. was the associate that helped us. First, she was knowledgeable. We had been waiting weeks to know when we would be able to get a dishwasher we ordered from a big box store that was listed on their site as in stock. After waiting on hold with the big box store customer service # for 40 min, and then being told I dont know, I decided to look elsewhere. I am so glad I found AllSouth. On my first call, Diann immediately knew that the model we were looking for in the color we needed, was not being produced at the factory due to the pandemic. She suggested another model, double checked that she could get it from the factory and how long it would take to arrive and she was right on the mark. As soon as it came to their warehouse, she called to let me know it had arrived. She asked their delivery crew to work us into their schedule and it was delivered within a couple of days. Even the delivery guys, working in the heat were extremely pleasant and courteous. We have been using our new dishwasher for a month now and are very pleased with the model Diann suggested. We were treated by Diann as if she was the owner of the company, like she had a personal, vested interest in our satisfaction with the experience. Flawless process from start to finish, great communication, knowledge, and professionalism! We are AllSouth converts for life, thank you Diann!!

ir
Review №45

I ordered a washer and dryer on their website - The website works well, and the process was smooth. I didnt receive any communication regarding the purchase, so I both called and e-mailed, with what I thought was no reply. The issues are that (1) the phone they use apparently used to belong to a financial service firm, so the caller ID reads Greer Capital Advisors, and (2) they did not leave messages. I thought I had a financial services firm trying to solicit me, but in fact it appears it was AllSouth Appliance.We worked out delivery and installation, and it was perfect! The product works wonderfully (LG washer/dryer), and the service has been excellent throughout. I could call-out names of people involved, but its easier to say everybody, since there was nobody who wasnt amazing. With reasonable pricing, incredible service and great products, AllSouth Appliance performed above and beyond expectations.

Ch
Review №46

Robert Pollarddid an amazing job installing our washing machine from Allsouth Appliance.He was extremely professional and great customer service. We love our new washing machine.

Ri
Review №47

Andy and Julius helped me with this order, and made sure I was taken care of. Robert and Gary did a great job delivering and installing. Thank you AllSouth!

Jo
Review №48

Ok, this store does do the high-end appliances to just above standard level appliances. When entering the store, it seem like they really only care about the high-end customer. I loved the receptionist she was very courteous, warm, helpful; just everything youd want as the first contact for your business. The sales force though, is a different story. With all that space, and I remember the big news when they moved into such a large building, one would think they could capitalize on the opportunity to give regular customers a taste of what they give the upper crust.

Ch
Review №49

After purchasing a new Maytag dryer to match our Maytag washer, the Delivery Driver, Robert Pollard (and his workmate), called ahead of time, arrived within the time that they provided, moved our existing old dryer to a different location, and installed the new dryer expeditiously and without damaging anything. GREAT JOB AND GREAT RESPECT FOR OUR HOME !!!

La
Review №50

Service BEFORE the sale is easy--service AFTERWARDS is very difficult. We were encouraged by our builder (Town Builders of Mt. Laurel) to purchase our appliances from AllSouth, and spent more than $10,000 in doing so. The dryer came in damaged; the oven was not calibrated correctly; and the microwave does not pop corn. Or salesperson, Mark Burch, has been knowledgeable, professional and diligent, but he has not been able to correct the microwave issue. The other items have been addressed. The AllSouth technician visited us from Huntsville, declared that the microwave was still under warranty and that they should either replace the popcorn sensor or provide us with a new unit. That was more than two weeks ago, and to date, we have been ignored. I have left messages with Angel, who was to give our concerns to Rachael. I also left a message with Jamie Green, but he is yet to respond. Perhaps we’ll have better luck with Kitchenaid. I would give this group zero stars, but as that option is not available, they’ll only get one.

Br
Review №51

Robert Pollard along with his delivery partner were great in delivering our refrigerator and fitting it into our existing space. The fridge was warped the first time. The 2nd time they sent a new crew out with a new fridge. They were sub par compared to Robert and his partner. Hated it took 3x to get our fridge installed but thankful Robert and his partner were hard workers and wanted to make it right for us. Wish they had sent him out the 2nd time our fridge was delivered!

Da
Review №52

Excellent experience. Installation went perfectly very pleased with installation personnel Davidert Mayes and Al. All is well. Great work!

Li
Review №53

I cannot say enough wonderful things about Allsouth Appliance. I am the Executive Director of Unless U, and we are a Birmingham based nonprofit that serves adults with developmental disabilities and their families through continuing education, life skills, and social skills. We are currently building our own school and needed appliances for our Life Skills Classroom. Due to Covid-19, there is a nationwide appliance shortage. I had been all over town and online looking for appliances. Every time I went to purchase an item, it would say it was going to be six months until it would be available. We have waited six years to build this school, and we were not going to delay opening due to not having appliances. Through talking it over with friends and coworkers and being overwhelmed and frustrated, someone mentioned All South Appliance. I walked in and met Mike Luther. I explained our dilemma, and he quickly helped me pick out items that would be available right away and worked out some amazing deals to save us money. It was so easy and such a wonderful experience. Mike made sure we had the best appliances at the best prices for our school. I am so relieved that our school will have the best of the best, thanks to All South Appliance.

Ma
Review №54

I couldnt have asked for a better experience picking out a new fridge. The staff was super friendly and welcoming, and Ashley was so helpful in my decision making and buying process! I definitely recommend you go to them for all your appliance needs!

Ke
Review №55

Thanks for a great experience! The people we worked with were so friendly we thought they were the owners! We asked them and they were not- just great at their jobs. Highly recommend!!

Ge
Review №56

We have been very happy with the appliances that we bought from All South. We had some problems with the microwave initially, but the issue got resolved with help from our sales person, Mark Burch. Mark is great about making sure his customers are satisfied even after the sale.

Ka
Review №57

Best customer service. I love Lizbeth! Super sweet and helpful when purchasing a washer and dryer set for my dad during the pandemic. Everywhere else was sold out or you had to order and it was 3 weeks out! We needed to purchase now so AllSouth had only 3 types of washer and dryer sets in stock and we snatched up the LG set (which they had 4 sets at the warehouse of). Everything was fast and the store is beautiful.

Je
Review №58

Not sure what is going on, but this has been the worst experience. We went because of positive reviews from friends, but I can never get in touch with my sales associate and no one else appears to be able to help me. This process is taking forever and I was literally told to install the wall oven myself. If they didnt already have my deposit, I wouldnt be going back in the store.

Tr
Review №59

I am so thankful for Liz at AllSouth. I could not have made it through my kitchen remodel as well as I did without her patience, kindness, knowledge and assistance. I told her what I was looking for and she put together a few options and everything turned out so great.As for selection of different brands and types ...availability...you seriously could not ask for more from AllSouth. Delivery people are kind and timely.Thank you AllSouth !

Sh
Review №60

We had a great experience with AllSouth, and we will be sure to return again in the future. Due to COVID-19, our items were delayed because of the manufacturer. Our contact, Erik, did a great job of keeping tabs on the shipment and keeping us informed. We also had a hiccup with our rebate, but Erik went above and beyond to help fix this. We really appreciated his efforts and customer service. We will be using AllSouth from now on!

Ja
Review №61

Great customer service and selection. They match prices too!

zo
Review №62

Great place to shop around for appliances. Haven’t been anywhere like this place. So exciting for those who are renovating or building!

Zu
Review №63

Awesome place.

Ma
Review №64

Great customer service! Very nice and friendly.Thanks so much Robert Pollard!!!!!

Re
Review №65

Busy today. Very helpful employees. Did not purchase anything because cost too high.

es
Review №66

I purchased a radiant glass electric drop in range the first impression of stores was very inviting. The entire experience was awesome. I did not have to find a representative to assist me. Diane was very helpful knowledgeable and respectful in assisting with my purchase. Danny was very efficient in installing my stove he was great. Both made me say to myself with this type of service no big box stores for me. And the price was comparable. I would totally recommend this place for any appliance purchase. Oh yes I bought it 2 weeks ago but I dont cook much. I tried it out and love the smooth top look and how it bakes. And got my military discount. Win win.

Jo
Review №67

AllSouth delivered again!! Very happy with the folks at AllSouth Appliances -- specifically Jarrard and Liz. I recommend them all the time to clients and friends. While other companies are having trouble getting inventory, AllSouth has what you need and will get it to you ASAP.

Mo
Review №68

Our washing machine stopped working, so we called Mark from AllSouth. He found us an excellent washing machine for a great price, and we have been very happy with it. Mark was so knowledgeable, helpful, and easy to work with, and he took great care of us. We were so pleased at how quickly he was able to have our new one delivered and set up. We have four kids, so we can’t go very long without a washing machine! We would highly recommend AllSouth for their excellent customer service.

Am
Review №69

We just bought a washer and dryer and these folks are great! Thank you so much for helping us and going over and above our expectations!

M
Review №70

Great selection of high end appliances, and knowledgeable sales person. The reason I can’t give them 5 stars is because we had a mess-up in the delivery, but once I followed up, they found a way to deliver and install the fridge just one day late. Excellent recovery from an issue, good customer service.

El
Review №71

Had a great experience here. Debby was fantastic helping me pick out a new stove and hood. She gave me several options that fit what I needed and all the information to make an informed decision. The purchasing, delivery and installation processes went very smoothly. The installation guy was super nice and efficient. I love my new stove, and had no problems at all. Pro tip: make an appointment with a rep. for large appliances. They get really busy on weekends.

Ga
Review №72

I had the most horrific experience ever with Electrolux/Frigidaire regarding a warranted machine, and as a last ditch effort I reached out to All South Appliance and Ms. Ellen Neely absolutely saved the day for us. Ellen went way beyond and above to resolve a matter for us that was not directly related to All South, Ellen showed compassion and empathy for what my family was going through. When no one else had a solution to resolve my problem to my satisfaction, Ellen solved it quick fast and in a hurry. I have experienced many businesses in my years and All South are placed in the top percentage of customer satisfaction. I strongly recommend them as the place to go for appliance service, ask for Ellen Neely.

Ei
Review №73

AllSouth patiently allowed me to decide on a refrigerator. Due to a prior difficult experience with a refrigerator I had multiple questions and was very leery of any “sales pitch” but Susan V. listened to all my complaints about my prior fridge without ever being frustrated. Once I finally decided on a product she gave me expectations for its arrival. The team reached out to me when the item was in and set up delivery within a day,. The delivery men were excellent and Susan V reached out to me during the process to keep me informed. Unfortunately the item received a small ding on installation but without hesitation or questions a new part was ordered that SAME DAY! Y’all this doesn’t happen at other appliance centers! So think twice before you decide to go elsewhere. Shop AllSouth! And did you know they will price match... added bonus!

me
Review №74

This is an amazing, family company. Allsouth is owned and ran by 2 brothers who treat every employee and customer just like they are family. The selection here is unbeatable, and the sales team goes above and beyond to make sure they exceed your expectations and meet your needs in every way possible!!!

Sh
Review №75

I worked with micheal who I purchased a almost $12,000 sub zero refrigerator. Spend less than 10 minutes paid cash and was told would be in for delivery on September 13th. No call back and into oct. said didn’t come in but would be in around the 13th oct. but never called ever to let me know it was in the store sitting for a week. . After 3 calls again found out delivery from another person it would be connected on the 28th oct. Again called and found out thru some one else. Be very cautious on dealing with micheal. Quit to sell you but forget about the service after!!!! Your on your own!!!!!!!!!!!!!!

An
Review №76

We are MORE than happy with our 3rd AllSouth experience. From Denise in sales to our delivery and installer. I have to brag on them. Denise took so much time helping us pick out the perfect kitchen appliances (and SO patient). They truly are the best in town and LOCALLY OWED! Then you get the guys delivering and installing. Brian went above and beyond to make sure everything was perfect, even going to get a part on Friday night so I could cook for friends the next day! The delivery guys were so funny, nice and respectful of my floors and cabinets. They also taught me how to use my refrigerator! Very knowledgeable! I will be buying my appliances from AllSouth in the future and encourage others to do the same.

Br
Review №77

Diann is amazing!! She had someone come out and measure my kitchen to make sure I get exactly what I need and want!! Ive been stressing over a new stove for months and she has completely put my mind at ease. Thank you Diann for working so hard!!Connie

Am
Review №78

Working with AllSouth Appliance for our kitchen renovation was a top notch experience. Glen Hite in sales was extremely patient, professional and timely with me as I weighed options, and his knowledge of appliances is second to none! Delivery was smooth and Oscar’s installation was seamless. We had a service call for an oven and Ray diagnosed and resolved the issue within 30 minutes. And also provided some very helpful tips to get optimal performance from my appliances. All interactions with the AllSouth were exceptional. They have a great team!! My husband and I recommend them with no hesitation.

Jo
Review №79

Fantastic experience buying a new washer and dryer. I initially purchased a Maytag 6600 series set from Lowe’s — thankfully used their 30 day return policy to start over. Avoid Lowe’s at all cost - can’t ever find an employee who knows anything or reach anyone by phone. Lowe’s screwed up every aspect of my purchase and gave my the wrong information. They outsource delivery to a third party independent contractor —so frustrating — didn’t show up after keeping me waiting for an entire day!Diane at Allsouth was very professional and helpful and everything went very smoothly. The delivery process is managed by people who you can easily reach by phone. They did a super job on a tight installation.I purchased the LG 3900 series set this time —- vastly superior to Maytag! Great cleaning power, super quiet, lights inside both washer and dryer, WiFi alerts and top rating from Consumer Reports.So save yourself a lot of time and heartache by skipping Lowe’s or Home Depot and dealing with a local company dedicated to actually serving customers!

Ka
Review №80

I purchased a wash machine with a 3 year warranty in August 2018. In April 2019 I started having problems with the machine. After 7 technician visits (6 of which were completed by a company they recommended .... Appliance Connection) the wash machine is still not operating correctly. I run a very busy business that requires an operational unit. We have spent a lot of time and money running our laundry to a coin operated laundromat just so we can be operational. When I inquired about getting a new unit under the warranty contract AllSouth told me that I had to make that phone call and when I asked if they have loaner units they told me the warranty company would have to decide. The warranty company said AllSouth would have to decide. AllSouth refuses to provide a loaner unit and they refuse to talk to the company about my warranty. The DO NOT take care of their customers and do not stand behind their products. A manager was supposed to call me and no surprise - they have not. Go elsewhere.

Ba
Review №81

My Speed Queen commercial washer and dryer were delivered yesterday. Love them! Shorter cycle time is a big plus. Previous washer was front load. My long time sales person, Diann, always shoots straight with me and knows the pros and cons of the products. Delivery guys were courteous, experienced, and careful. Frankly, I dont know why anyone would go to a mega store when you can do business with local appliance professionals like these.

Ch
Review №82

11/18/18- We bought a dishwasher from AllSouth and the transaction went great. We had the dishwasher installed the next day and the service company that installed it found the control board was bad. We called it in that day and they told me they were booked for a week. Once the tech came out, they told us the control board was bad. I then had to hound them to get the board ordered that week. Here we are a week later...2 weeks after finding an issue, and still no working dishwasher. The part came in but they couldnt fit in our service call until next week. All we wanted was some customer service to make us fee like they valued us and prioritized fixing the bad dishwasher they sold us. Buying experience- good. Post sale customer service- horrible11/21/18--Follow Up Post- I wanted to add to my original review because on Monday, I received a call from the technician who came and installed the new board. He found out the motor was bad also and immediately called me. We then immediately got a call from Jamie at the store telling me they were sending an installer the next morning to replace our dishwasher. As promised, the installer showed up at 9:00 the following morning and did a great job. Thank you AllSouth for fixing this and thank you Jamie for all your help. We will continue buying all our appliance and Green Egg needs from you guys.

Ma
Review №83

I recently ordered a GE fridge and dishwasher. The salesperson Diann was such a great help! I mistakenly told her the color I wanted. When I figured out the incorrect color had been ordered, she went into work on her day off to make sure I received what I wanted. They look fabulous in my kitchen. Thanks a million Diann!

As
Review №84

We have been working with Michael Sherbert to pick out appliances for our kitchen remodel. He has gone above and beyond to help us! From finding brands that would qualify for a rebate, to looking at different options online for ice makers and beverage centers, to helping me submit the online rebate form! The customer service has been top notch! Thanks Michael for all you have done for us!

St
Review №85

I recently got a large Big Green Egg from AllSouth Appliance and I cant say enough good things about these folks. They answered all my questions, gave me great tips, and went the extra mile to make sure I was a happy customer. I wouldnt hesitate to do business again at any of their locations.

Sh
Review №86

Recently had an issue with my washer machine. Called Allsouth Appliance and the team was all over it! Fast and friendly service! All the people were great and friendly over the phone, techs were professional and courteous as well. I know where I am going when I look to upgrade my appliances. Thank you AllSouth for taking care of our needs!!!

Ka
Review №87

Update. Since my last post, Allsouth has reached out to me. A very nice and sincere manager named Jamie sent a loaner wash machine the very next day and they are actively working with me to get a new machine through the warranty. Thank you for your help Jamie....it is truly appreciated. With this response, I will di business with AllSouth again.

Ni
Review №88

I just spoke with Christy who was amazingly helpful in every aspect! What is surprisingly welcomed change!We have been AllSouth customers since moving down south in 2006. Unfortunately, our repetitive breakdown and malfunctions of appliances have been met with less than satisfactory outcomes.With the new changes that have taken place in AllSouths organizational methodology, it is my hope that the technicians are as proficient in their trade as Christie is in her ability and willingness immediately research and resolve issues and questions.Well done Christie!

Ma
Review №89

I had a great experience shopping at AllSouth Appliance. The showroom is very impressive. There are so many different products and options to look at AllSouth. The prices are competitive and the sales staff is very knowledgeable. A great experience all around.

Al
Review №90

Diane is great to work with, quite knowledgeable, and helpful about details.When you walk in to their foyer, speak with the receptionist (for lack of a better term), and she will contact a sales person to help you. AllSouth isnt like a big box store where you can walk around aimlessly and hope for an employee to come seek you out.My only complaint is that their shipping department forgot the cord for my oven, so now my installation is held up until next week. However, when I call Diane, she will take care of it because shes quite reliable, and very good at her job.

Ke
Review №91

Does have a very good selection, probably better than any appliance store in the metro Birmingham area.I would not say that you would expect to find a good deal there, but if you are looking for something very specific, more than likely they have it.We received a quote on a package of 4 appliances, and they claimed that they were selling it at cost. I did not find that claim to have merit.

Sa
Review №92

I had trouble with another appliance repair company and contacted AllSouth. Their technician was very knowledgeable and professional and he was able to fix my problem without purchasing additional parts, unlike the other company was wanting to do. I highly recommend them!!

Jo
Review №93

We have a Thermador dishwasher that required a repair. We called AllSouth Appliance Repair in Birmingham, and Deana discussed our repair needs. She immediately scheduled an appointment the next day. AllSouth sent their technician, Anthony. He called us to let us know he was on the way to our house. He ran several diagnostic programs and decided exactly what needed to done. He put the dishwasher through its cycle and gave us confidence that the appliance was repaired. We highly recommend AllSouth Appliance Repair in Birmingham including their customer service representative, Deana. We could not have been more pleased with their technician, Anthony. He was very careful with our house, cabinets, and dishwasher. He was highly professional. We originally bought all of our appliances from Debbie at AllSouth.

Tr
Review №94

We went in to purchase an over the range microwave. Not a huge purchase, but heard good things about All South and figured they’d be better than Sears.Installers were running late and I had to call to get an update. Scheduled time was between 1-4 and they arrived after 5. When driving across Birmingham in rush hour what can you do?There were 2 installers but one only took the unit off the truck and brought it inside.The actual installer did a fine job installing it. Sure he had to drill new holes in the cabinet and walls, but that’s expected. He cleaned up after himself and was very pleasant to deal with.I will probably use them again for appliance needs.

Du
Review №95

I have just finished working with Michael Sherbert at All South Appliances. I had to replace all the appliances in my home after a lightening strike, and the process really seemed daunting. I needed to find the best appliances at the best price, since I was working within insurance allowances. Michael took all the stress out of the process! He suggested I send him a list of what I needed, with any particular brands or features I was interested in. He took my list, researched the best options, and came back with a full package of the best appliances that fit my budget. I just placed the order, and most of the appliances will arrive in a week! I was amazed at the customer service he provided - immediate responses to my emails, even on his off day. And Branson and the store manager Mike were also very helpful when I was in the store. This is THE WAY to shop for appliances! While I hope I dont NEED them again for a while, I will definitely come back to All South the next time I need an appliance. Thank you, Michael, for such amazing service.

Re
Review №96

Allsouth seems to have undergone a lot of personnel changes here lately. I had planned to go there in the spring for a new washer, but my trusted salesperson is no longer there. Not all changes are for the better... UPDATE: I just got my new washer and dryer and they are great. Found out where my trusted salesperson is now. Called him. Told him what features I wanted. Gave him my card and he had them delivered and installed. It doesnt get better than that!

Ca
Review №97

Good customer service!

D.
Review №98

We found an unbelievable deal with on an LG double stove that was not available in any state other than California, some how Mark at Allsouth appliance was able to get it for us. We had to wait a two months, sometimes those unbelievable deals are on things that dont exist but we were patient and Mark made it happen! I can highly recommend Mark at ALLsouth. The delivery guys were also AWESOME, they were polite, clean, friendly, professional, young men...couldnt be happier!

Le
Review №99

Best place to go for cabinets and appliances. Competitive prices.

As
Review №100

Thanks Debbie for a dishwasher that has changed my life! No more big box for us! Debbie even taught me the best way to load a dishwasher!

Information
100 Photos
100 Comments
4.3 Rating
  • Address:345 State Farm Pkwy, Birmingham, AL 35209, United States
  • Site:https://myallsouth.com/?utm_campaign=gmb
  • Phone:+1 205-749-5224
Categories
  • Appliance store
  • Cabinet store
  • Countertop store
  • Grill store
  • Kitchen remodeler
  • Laundry
  • Refrigerator store
  • Vacuum cleaner store
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:Closed
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • Curbside pickup:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Offerings
  • Assembly service:Yes
  • Repair services:Yes
  • Service guarantee:Yes
Amenities
  • Wi-Fi:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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