Found a car I liked. Talked with Joel over email and went for test drive. Made a deal and was out the door with a new to me car in under an hour. Easy process and Joel made it easy with no pressure. Great price and great service.

Jacob did an excellent job providing us with all the pictures, information and details we needed to purchase our vehicle. We bought the vehicle online without ever seeing it in person. From the initial call to financing with Mike (who was also great) to receiving delivery of the vehicle he managed the sale with nothing but transparency and detailed communication. It was the easiest car buying experience I’ve ever had.

I love this place! These people have always been so kind, honest and fair. I had several things that needed to be addressed on my vehicle. When I told them I couldnt afford it all at once, the mechanic made a list for me by priority and also estimates for each job. They also put my car up on the lift because they wanted to make sure to show and explain to me each thing that needed done and why. What an exceptional team!

The Service Department had me in and out quickly with an oil change AND fixed my key fobs at no charge. Did I mention the oil change price is super reasonable and everyone was very friendly? Definitely recommend.

I had an oil change done here recently. The work was efficient and the prices were fair, but they “recommended” oil changes every 3000 miles. This isn’t the 1970’s. New cars are designed to go far longer on an oil change, especially with full synthetic oil. Read your maintenance manual before going here. If someone tells you that you should change your oil more often than the manufacturer’s recommended interval, they’re trying to rip you off.

I had my airbags replaced in my mazda. Very helpful and courteous service department! Friendly environment

So I bought a 2013 Nissan maxima from these guys on 7/20/21 best car buying experience I have ever had in my life. I had been looking for some time and couldnt find what I was looking for. Matt was the one who helped me find the best car I have ever owned. They were all so professional and so caring about my situation in getting as much as I could for my old vehicle that was about to give out on me and meeting what I could afford for my budget. If I were you and your look for great quality vehicles and friendly professionals this is the place you need to go.

Very good. Informed, yet not “pushy” in promoting the car. Wish we had more time to fully understand all the technology this car has to offer

Jay was great to work with. Curtious and professional. Much Appreciation!

The team at Bob Smith is outstanding. I havent had one bad encounter across multiple departments. Everyone is friendly and helpful.

Helen made my day! I called Friday to ask if se could get my car looked at since I was in town helping family. I live two hours away. She scheduled me for 10 on Saturday morning. She was able to get the problem diagnosed and found the part in town. I got my car fixed on short notice, saving me another trip and time. It was a big relief.

While the sales department always does a fair and to the point sale, Your Service department is the real reason for our loyalty to Bob Smith Motors. Fabulous! You always take such good care of your clients and we appreciate all you do. Coming in early to get everything cleaned up during this pandemic is greatly appreciated, as well as making special arrangements for us to use a loaner car while you were servicing our vehicle. We were in a bind and you took such great care of us! Also the bill was very reasonable and you checked out other concerns as well. We would be happy to recommend you to anyone, anytime for anything! You have a great crew!

Jake was very helpful and provided good communication. Very good experience buying from him and the dealership..Good people there!

Excellent experience, as usual. Its always a pleasure to visit the service department at Bob Smith. They are professional, knowledgeable and really care about me and my vehicle. Ive had my 2009 Lincoln MKS serviced here since I purchased it used from a (non-Lincoln) dealer seven years ago. Jay, Helen, Tom, the courtesy drivers, office personnel, parts staff, etc. all make the day seem much brighter no matter what kind of mood youre in when you arrive. I highly recommend this service department if you have a Lincoln (or any other vehicle.) They will take excellent care of you!

Fantastic experience at Bob Smith Mazda! Cassondra was able to help my wife and I into a new vehicle, and made things really casual. She answered all of our questions and gave us room to discuss our options. Financing took all of 20 minutes to get through all of the paperwork, and couldnt be happier!

Scott was very helpful and professional helping us find the right car. He made sure we got a car that met all of our families needs.

Cassondra Bales provided excellent snd friendly sales service to us for our new CX-5 including coordinating the delivery of our new car from Missoula to Billings. If you’re looking for excellent sales service, talk to Cassondra Bales at Bob Smith Motors.

Bob smiths motors has excellent customer service in there service department! Thank you again!

Service manager, Helen Hendrickson is always helpful and efficient. Very good at her position.

Service department was amazing, went out of their way to make sure my vehicle was safe to drive before my appointment. Cared about me and as a business owner respect that.

We just got an awesome deal on an awesome late modeled Ford XLT Pickup! Wonderful service! If you need to get another outfit, see Matt.

Ask for Jake. He went out of his way to be helpful. And has continued to be after my purchase.

Helen Hendrickson and her team are the very best! I always can rely on them to take care of my vehicle. Again, thank you for your wonderful customer service!!!!

I have been coming to Bob Smith for years. Helen and the rest of the service team are always friendly and helpful.

Great experience buying my F150. Matt Christensen is the man ! He is very knowledgeable and low pressure. The entire buying process was effortless thanks to the team at Bob Smith Motors - and the service department is outstanding. We will definitely be back for another vehicle.

So impressed with the customer service provided by this business. Jay Ellis will be a big part of my decision to buy another vehicle at this location. Not only does he bend over backwards for the customer, but he listens and provides information that guarantees my vehicle is in great hands. Thank you!

It was great working with Jake again, a great sales person

Matt was forthright, honest and professional. He quickly understood I had done my research and thus quickly answered my questions and provided information I needed. I was in Missoula and we were discussing how I would come get the car and he mentioned the delivery service they had and made all the arrangements. Very good experience. John Kattell

There is no better service department than Bob Smith Motors. We have been buying vehicles, both personal and business, for over 25 years. Jay, Helen and Tom always make us feel valued as their customers. My vehicle never leaves the shop without being washed which only adds to the value they bring their customers. Great service and a great experience during our purchase transactions!

We are a GM family but have worked with Dane and his team a couple times with hail damage. They always treat us like family and like we’ve bought 10 cars from them. I’d recommend them to anyone who appreciates working with people from our own community and GREAT service. If we ever buy a ford, Lincoln, or Mazda it will definitely be from Bob Smith!

We live in Cody Wyoming. We chose Bob Smith in Billings, MT, so that our Mazda would get excellent care. It’s difficult to schedule things so that our coming to Billings is both convenient and cost-effective. Helen does her best to accommodate our schedule and we so much appreciate her. We are very pleased with both the customer service and quality of work done. Thank you Helen! 😄👌

My oil change was the fastest its ever been!

Jay is always courteous, friendly, and professional. He takes great care of me and my mazda!

Had a oil change done. Friendly people.They even washed my vehicle.

We were looking for a good used car and that’s when we met Jake Tooker! He listened and showed us several options till we found what we were looking for. He walked us through every step and answered every question we had. Any future vehicle purchase I make, he will be the first person I call.

Very friendly helpful people!

Good people and good care for your vehicle. Helen and Jay are always on the ball. When it comes to service in the shop, you can count on them to get your vehicles taken care of. They are living examples of Customer Service. I trust Bob Smith Motors for all of my service work on my vehicles.

The most stress free car buying experience ever. Jake (from state farm ---lol!) was amazing!

I was searching for a larger vehicle to better accomodate my family and growing kids. We searched for a used SUV with third row seating for some time locally at other dealerships and while the internet pictures looked good, we would arrive to find vehicles that had been abused and were over priced. I spotted an SUV on Bob Smith Motors website that peaked my interest and the pictures looked accurate and the vehicle looked well cared for by the previous owner. While out running errands without my family I decided to stop in and look at it. I was impressed with the condition of the vehicle and was approached by a sales representative, Jake Tooker. He was very accommodating and professional and not pushy in the least bit. He suggested I take the vehicle home to show my wife which I did. We decided the vehicle would be a good fit for us so my wife and kids went back with me to Bob Smith Motors to talk further with Jake. He did everything and more to make sure we got the best deal possible and was a pleasure to deal with. We wound up buying the vehicle. This is the best car buying experience I have had at a dealership so far.

Bought a 2014 Ford Explorer from Bob Smith. I have to say that it was most pleasant car buying experience! Michael Mutch was great to work with and Cassandra was so helpful! They gave me a great deal and I couldnt be happier! Thank you, Dane, for allowing me to test drive half of the lot and letting me try out the vehicle before buying it! I wouldnt buy a car from anyone else than Bob Smith! Id give them more stars if I could!

Best, down to earth, friendly people here. They went out of their way to help me with my purchase. I am excited to work with them in the future. I have never had such a pleasant buying experience at ANY other dealership!

Friendly staff, great service department

Hello anyone that is interested in purchasing a new or used vehicle. I have four daughters and three son-in-laws and several friends that I have recommended to Bob Smith Motors. I have personally been a part of buying eleven vehicles from Dane Smith and his sales team for personal or business use. EVERY TIME I have been well treated and my needs and wants came before the sale. My kids and their spouses have all purchased vehicles from Bob Smith Motors with the same treatment. If you are in the market for another vehicle, seriously consider Bob Smith Motors for your next purchase, I believe you will be very pleased.

Matt Christensen was fantastic, always made us feel like we were important to him. He took the time to get to know us personally and make sure we knew what we were getting with our vehicle. Made the time to follow up with us as well! Top notch!!!

When getting some recall/service work done I noticed that while my vehicle was in the dealerships possession two of my tires and wheels were swapped out with other factory Mazda wheels and tires that were in very poor repair. (reason for my original review). After speaking with the owner via email and phone we were able to come to a very satisfactory agreement (reason for the updated review and rating). Understanding that the dealership isn’t 100% responsible for the things that happened (May have been theft in the area), I was very pleased with how professionally Robbie handled the situation. Although the circumstances were very unfortunate, I feel that they were able to make the best of it.

Online team was terrible at following up on a vehicle they had listed on their website. Was ready to do business with them but they lost a customer due to their lack of communication.

Helen has taken good care of us for many years! She is highly recommended by us if you want excellent service!

Joel was very knowledgeable about the car I was interested in. He answered all my questions and even the questions I didnt know to ask about this car! The processing of buying the car went simply and smoothly. Joel even programmed the car to my phone for Bluetooth. I love this car!

Jake did great, we bought our car late in the evening, he stayed late to accommodate as did his manager...very appreciated! However, I did not because of this learn things about the vehicle that I should have. Not at the fault of Jake, he tried...I am/was frustrated with Mazda as far as not having remote start, online was very confusing as far as whether or not my car had it. Had I taken more time I would have resolved that! Jake took the brunt of some of that! I apologize for that...since then he has done everything he promised and more! Thanks Jake! Merry Christmas!

Maurice was the best part of my buying experience at Bob Smith Motors. He was knowledgeable, efficient, showed great integrity and has the BEST personality. I would trust Maurice with my business above anyone else. He made sure I got what I was looking for and did it without any hassle or stress on my end. I highly recommend Maurice to anyone looking for the highest level of service out of their new vehicle purchase.

Just had a small issue with my Lincoln taken are of at Bob Smith Motors. As always, mechanical issues are fixed the first time thanks to well qualified mechanics. And, Helen and her team truly reflect what great customer service as all about.

I have been taking my car here for 5 years and they have done a great job. I am a single,old lady and they do a great job making me feel safe on the road

Matt Christensen was very knowledgeable and was straight forward on all the questions I had during the purchase of my vehicle. Not only before and during the sale, but after as well! What a great buying experience from Matt and all at Bob Smith Motors - Thank you Matt for everything!

Terrific personal service especially from Helen at service desk.

Just bought a 2020 Ford Edge. Service was awesome. Second purchase from Bob Smith, Thanks Kevin!!!

I was looking for a rig to make softball and basketball trips more enjoyable with my daughter. More room for gear and people. Jon Scott helped me find a great vehicle and was most accommodating with some special problems that I had. I feel I got a good deal on a very nice vehicle. Kevin in finance got me a very good rate with no hassle. Overall a great experience and I will give Bob Smith business in the future.

It was a great experience working with Cassondra Bales at Bob Smith Motors. There was never any pressure and they treated us fair on the trade we had. I hate dealing with dealerships but this was a good experience. I would definitely recommend/buy here again.

Bob Murphy provides exceptional service. He is extremely considerate of his customers and is willing to work with you to find the best deal and car for you. I will hopefully be enlisting his services again in the future and would recommend him to anyone.The entire staff was wonderful and extremely helpful. I will definitely be returning expecially because they have all sorts of high end, luxury vehicles in every price range.Update: I had a small issue with the exhaust system in my car so I took it into the repair shop. The repair team is fantastic and had my car ready to go by the end of the day.

Ive been having them do all vehicle service work. Nice being able to talk to the same service people every time. Have been very accommodating for me.

We have purchased 5 cars from Bob Smith Motors starting in 1976, have always received excellent customer service from both the sales and service departments. Our most recent purchase was with Jake Tooker. He was knowledgeable and professional and I would definitely recommend him.

Our vehicle is less than a month old so we have a short term perspective but we are satisfied with our purchase. . The transparency of the pricing has room for improvement and I would also suggest more orientation on the automobile, especially the tech’ features.Stan Larson took enough time to show the two (2) vehicles we considered. Found him to be personable and someone whom we can do business with in the future.We would not hesitate to visit Bob Smith & Stan Larson in particular, for future automobile shopping.Thanks for the good service.

Helen and her team are always accommodating, accurate and friendly. Bob Smith, the best car dealership and maintenance facility in Billings.

Looked and looked for a used Mazda 3 equipped the way I wanted, and found it at Bob Smith. I called and was helped by Matt Christensen. Matt answered my questions and offered more information about the car, I inquired about the price, since I would have to travel from Portland, Or. to inspect and complete the deal. The asking price was adjusted to compensate me for my travel and the deal was done. Arrived Monday night, stayed at the Billings Hotel and Convention Center, Matt showed up in the car at the hotel so I could see and test drive. Car was better than described! Went back to the dealership, paperwork and funds exchanged, Matt went over the features of the car and off I headed to Portland. Very good deal, GREAT experience with the entire purchase. I highly recommend Bob Smith...ask for Matt!

It was all the best! I felt very well taken care of in every way. Thank You!

Had a great experience, didnt feel pressured to buy a car. Received more on trade in then I was expecting, price of new car was less then expected.

With the help of Jake I took home a car I was in love with. This is the second car I have purchased from him. I would recommend him to anyone. He makes the process as painless as possible. Thanks again!

I absolutely hate buying cars but I had a great experience here thanks to Mike Sims. I showed up and told them my car was just stolen and totaled a couple of weeks before and I needed a good reliable car. Mike immediately showed me a car that was almost identical to my last one that just showed up. It was in perfect condition and had very low miles. The whole buying experience was very smooth andeasy. 10/10 will go again!

My wife and I both agree that Matt possesses the qualities of a top notch salesman in auto sales.

Very pleasant experience, Jake Tooker listened to our needs and was well informed on his inventory. Easy, smooth transaction, will gladly return to Bob Smith Motors.

I highly recommend contacting Bob Murphy at Bob Smith Motors,Billings Mt., when looking to purchase a vehicle. Bob is a true professional, a wonderful person to assist yo in your decision making process.

This is a late review in regards to the time frame of vehicle purchases. However, I feel that due to continued interaction with the store it would be proper of me to leave a review finally. I have purchased at least five vehicles from this store. Some were from clear back to 2006. The most recent being from 2017. The most recent two I have bought is a 2013 f150 and a 2017 Ford Escape. Each of those times Joel, the giant salesman was my go to guy. He seems to know just about everything there is to know about Ford. He also made buying fun with his goofy, yet professional demeanor. Takes the edge off of spending $30k+. I am now in the market for another vehicle and Joel will be my guy once again.

Excellent service as always. We so much appreciate the expertise and assistance provided. Helen is fantastic!

Buying a car from Bob Smith was an easy and pleasant experience. My salesman Mike was honest and most importantly not pushy. Financing with Michael was a breeze and he worked to get me the best interest rate. Thanks guys.

I bought my first car here and they were more than helpful getting me all settled. The salesman Michael was very friendly and called us with the car I was looking for in our price range and it is perfect. They took into consideration that I’m a college student and made my payment work for me. I highly recommend.

Jake was very helpful and we would definitely work with him again! The staff is not pushy and they had full knowledge about the types of vehicles we purchased! Thank you, Jake!!!

Jake Tooker Provided excellent sales and positive customer service. I highly recommend working with Jake for your next car purchase.

Extremely friendly and helped us in a bind. We were just passing through and our trucks clutch fan ran out. We ended up actually switching out our old truck for a used 450! Super pleased and will be returning if we need a new truck. Even from all the way in NM!

A great buying experience! I always dread buying a new car, as most of the time, the processes take the whole day. I worked with Joel Hiles and he made it as smooth and quick as possible. He found the exact truck I was looking for and pulled it in from another dealer.

Excellent customer service. Would definitely recommend any close friend or family member whos in the market for a new vehicle to go see Jake! Jake offered to personally deliver my newly purchased vehicle to my house 20 miles outside of Billings. Because my house is not that easy to find and there is no cell phone service in my neck of the woods, Jake had to jump through quite a few (hilarious) hoops to find me. He was such a good sport about the whole getting lost thing, I had a good laugh (hopefully he did too) and overall it was a great experience. Both on and off the lot! Thanks Jake! :)

First time at Bob Smith Motors and could not have asked for a better experience. Mike Sims is by far the most genuine salesman I’ve ever met. He doesn’t try to play games, trick, or upsell you—he is an honest salesman that I trust and made the experience enjoyable. Michael in the finance department was also quick to the point and made the process easy compared to most finance guys who just like to hear themselves talk. If you’re thinking of buying or leasing a car, make sure to ask for Mike Sims for sales and Michael for finance. They will make your experience worthwhile, and fun :)

Stan Larson at Bob Smith motors was very pleasant and professional in helping me with my new Mazda search. We drove several models to find just the right one. I was introduced to service and had a very laid back no pressure enjoyable experience. I will recommend Bob Smith Motors for both new and used vehicles to family and friends.

Stan Larson helped me make a great decision on buying my new car. Hes super friendly and very, very knowledgeable. Doesnt waste time and doesnt pressure you into buying anything you dont want. I strongly recommend going to Stan for your next vehicle purchase.

Stan was my sales rep and he drove all the way to Hardin to pick up a truck just so i could test drive it. He went out of his way to appraise my trade and to get me the best deal. Dane in finance got me a killer interest rate and the paperwork was super fast and easy. Fastest Id ever done. Thanks Bob Smith team!!

As always my experience with Bob Smith Motors service center was amazing. Today was over the top, they fixed my car door, my window issue and I received a free car was all at NO Charge. I have tried other local ford dealers to help with my car and their friendly service and expertise cannot even compare to Bob Smith Motors.Thanks Bob Smith Motors

I had not just one amazing experience but two! Over the last year I was able to purchase my wonderful gently used truck but also my used little Mitsubishi Lancer! I love both vehicles and they made it such a pleasure to purchase them! Great customer service and wonderful people to deal with!!! Thank you!!!

Stan Larson at Bob Smith Motors was very helpful, attentive, and an overall excellent salesman. You normally expect to be swarmed to car salesman but not with Stan! He really listened to what WE needed and helped us find the solution. Although we did not end up buying today, I was just impressed with character and approach Stan brings to his job. I would highly recommend seeing Stan at Bob Smith Motors for any vehicle needs!

This was the best buying experience I have ever had! I recently ordered a Ford F-150 through them and I had a great experience. I dealt with Jon Scott and he was very straightforward, honest and helpful. He even ended up delivering my truck to me himself all the way in Texas! I couldnt have asked for better service. oh and the price ended up being even better than what was originally quoted!! How often does that happen? I would recommend them to anyone!

Had a part replaced and they were quick enough replacing it barely had to time to get cream in my coffee. Love the friendly people in all aspect of the business.

Scott Mayberry and the whole Bob Smith team are absolutely amazing! I cannot stress enough how exceptional the entire experience was!

I needed to get my truck repaired and the service team did an awesome job!

Special ordered a 2015 F150 from Jon Scott all through email. This was my first new vehicle purchase and it was completely painless process apart from the 3 month wait for the truck to be delivered!. Jon was prompt in responding to emails even after business hours. I would not hesitate to do business with Bob Smith Motors again. Ask for Jon Scott!

Buying a vehicle can be such a gut wrenching hassle...weve all been there! My purchase at Smith Motors was such a great experience. All staff, beginning with Maurice were exceptional and efficient!Buying a vehicle doesnt have to hurt!!Thanks Smith Motors!

We worked with Stan Larson and he did an excellent job finding the right vehicle for us. I first spoke with him months ago and did not find anything that I liked or that fit the criteria of everything our family needed for a car we plan to have for a very long time. He was patient and let me check in with him to see what they had and what he thought about each vehicle. We were able to drive them home, test them out for a few hours, and then make a decision. We are very happy with our purchase.

Stan Larson at Bob Smith Motors was very helpful in locating several vehicles that I was interested in purchasing. I have a leased Honda right now with 9 payments left on my 36 month lease. With this information it will be better to finish my lease and then proceed with my next vehicle purchase. There was no high pressure from Bob Smith Motors. I would recommend them to any one and in 9 months will be back to purchase a vehicle from Stan.

Pretty stereotypical car dealership. They promised to fix a faulty back seat mechanism, which was preventing the chair to fold up. I told them, if they could fix the problem I would purchase the vehicle. They said it would be no problem and promised to do the work at a later date. After the sale was complete I came back to fix my chair. As promised they inspected the seat and decided the answer to fixing the problem was to take scissors and cut the chairs seat belt, which was keeping the seat locked in the downward position. This allowed the chair to remain in the correct position, however, I no longer had a seat belt. When I asked if this was safe, I was told just dont let anyone ride in that seat. I was pretty disappointed. The least they could have done was offer to pay for a new seat belt. When I asked, they pretty much said that was too expensive and out of the question. So I had essentially purchased a vehicle that should hold four people, but could now only hold three.I feel this dealership is kind of a let down. The people you deal with are friendly enough, but they dont follow through on their word. Ill probably shop elsewhere next time.

We have purchased four Mitsubishi Outlanders from them in the last 9 years and they are always very professional, friendly, fair, honest and a pleasure to deal with. There is never any pressure and they are always totally out front about everything. The service department is excellent as well even though we have only ever needed routine maintenance but they are always very prompt, professional and accommodating. I highly recommend them as your total automobile dealership.

Best service weve had in our life! Thank you Tom Weaver and your diesel team for a job well done!

I recently had a bad experience here and had written a bad review because of it. This was due to my inability to get help from the dealership in relation to mechanical issues on a truck I had purchased from them. They have since made it right, so I feel obligated to write another review in place of the previous one.Long story short: The person who traded the truck into Bob Smith that I later purchased, had some major repairs done at Bob Smiths service department just 2 months prior to me purchasing it. Just one month after I purchased it, the same mechanical failure happened again (head gaskets, warped heads, etc... Totaling over $7000).I had exhausted what I thought was every option, as I could not get a hold of a manager, and the people I was able to speak to had informed me there was nothing they could do. Since then the managers have gotten in touch with me, and though reimbursement for the repairs wasnt possible, they are fixing several unrelated problems with the truck at no cost to me. The dishonest employee that caused this whole fiasco, is no longer with the company, and I believe he was solely responsible for my bad experience. I am very thankful for the treatment I have since received from the managers and applaud their willingness to do what they could to make things right. I would have no problem purchasing from them again in the future, or recommending them to friends and family. If I could offer my opinion on one other issue though, it would be to better educate their sales people on what is and is not covered in extended warranties that they sell with their used vehicles. I had purchased a warranty with this truck for $4500 and later learned that it would have never covered anything on that truck. This was due to a performance tuner that was installed in the truck prior to me purchasing it. Again I dont think this was done on purpose, and even so, was done solely by the aforementioned lying employee that has since moved on. I just think it was an oversight that could have been avoided. Please accept my humble apology as to how I reacted initially, as my anger and haste was misguided.Big thank you to Robbie, Dane, and Scott Smith.

My son researched a car and found what he wanted at Bob Smith Mazda. He worked with Stan Larson on the purchase and Stan was good to him. Stan didnt pressure Joshua and gave him the room to do his research and be sure about his purchase. Joshua spent a good deal of time comparison shopping, but always came back to the Mazda CX-5, which finally won the day.We want to thank Stan for his help in getting Joshua into his new ride.

Jacob Tooker helped us find the right vehicle for us. Jake was very easy to talk to, he asked questions and had an answer when we asked questions. He didnt abandon us while we were waiting to finalize paperwork either, which was nice. Jake followed up even after we left the lot, I was very impressed.