After waiting more than 20 minutes to be served, I was unable to return the fuses I bought online even though I had the receipt; I was told I needed to first get a return code before I could return the items. The whole process and support is extremely inconvenient and frustrating.EDIT: It would be fantastic if NAPAs customer service department took a lesson from their social media team. I had a response to this negative review in under a day -- on the other hand, I emailed NAPA Onlines customer service asking for an RMA more than a week ago and still havent had a response. All I can say is avoid NAPA Online, its not worth the hassle.

Awesome store, I had to purchase some brakes for a Benz, and I needed assistance measuring the rotors, as well as buying the rest of the parts. Tami help me put the list together, and Brad was very professional with assisting and ending the transaction. I couldnt ask for anyone better. Thank you!

Great store friendly staff they had everything I needed thank you

Brad is one of the more composed knowledgeable sales reps Ive ever dealt with in my many years of buying auto parts. You would think that would come standard but most of us have found that to be the exception, I think we could agree. Hes polite, articulate and most importantly knowledgeable about auto repairs. Like generations of experience knowledgeable. Just such a pleasant refreshing experience to walk in and know hes there.

Very helpful staff. Store hrs on front door dont match web

Great place with friendly staff, offered me tools and help to fix my falling rearview mirror.

Blew an hour in traffic driving across town to find out they closed 3 hours early. newsflash: your customers depend on your posted hours. if you cant meet your posted hours you need to update them so your customers know.

Nick and Brad were great in helping me find the right combination of wiper blades! Thanks guys!

One of those places that should really be a last resort. My impression is that you’ll have to double check any information they give you and hold their hand throughout the process. I made the mistake of using them first. Car battery died, decided it was time to just swap it altogether since it’s been giving me problems. Called this place. They said it was in stock but cannot buy over the phone. So I taxied over only to be told they’d have to “order it and it’ll be here in 1 day” mind you it’s Saturday (9/5) and I’m doubtful that means a deliver on a Sunday or Labor Day Monday. They said there was no way I could’ve called there because they would remember it. So I hit redial and get placed on hold for 5 mins or so (during this time I see them answering other calls, so I’m thinking maybe I did call a different place) but then the second genius answers and I say “oh I’m right in front of you.” He replies “can’t you see I’m on the phone!” Tried explaining that I was the person he was speaking with on the phone. Nick’s coworker laughed at him. He chose to continue to be rude so I just left. Absolute stupidity.Taxied back to my car. Total cost $30 due to their incompetence and got absolutely no where. As far as I’m concerned this place owes me money.Anyways. Went to Autozone and back on the road.

NAPA in Bellevue is very clean and a great location, the staff is very helpful.I arrived 3 min before closing and they were super helpful and made sure I got everything I needed to get our work trucks up and running.This will be our go to NAPA from now on.

Stopped by at 8:15am. Lights on, people inside, door locked. Tried calling, no on answered. Banged on door. No answer. Writing post at 8:25. Still not open.

They only take returns with a receipt! Are you kidding me. I know they can look up transactions on their computer. We need a receipt for something so big and expensive. It was an alternator that I bought as a precaution for road trip due to trouble code that ended being up a loose battery connection. It was less than $200 and the box wasnt even opened and has napa all over it.Update- I went there the next day and explained again the situation and the same guy did do the return. Maybe I will shop there again. Changed from one star to 3.

A fuse blew on my home HVAC during the 2020 forest fires, and NAPA had some of the only spare 1A fuses in the greater Seattle area. They kept the store open for me a few minutes after close so I could buy a replacement.Much appreciated!

Helpful staff!

The gal at the counter was wonderful, I dont remember her name but she was such a great help. She actually beat the competitors price on an air filter by about 30%. Very professional and friendly. Enjoyed my experience will go there in the future.

Called and talked to guy named Joey at the store very helpful and fast. Unfortunately we were in complete different states, got a great laugh out of that. But proved me with the correct part number. Thanks guys

Unmasked employees directly closely interacting with customers inside of the store.

Very knowledgeable clerks. Good inventory and good quality parts.

Thanks to Joey (AKA Lil Joe) I was able to find a triple square socket piece that I have been searching 5 stores for. Great service and very friendly. #freejoey

They are awesome. Knowledgeable fast and fun place to get auto parts.

The team at the Napa Bellevue location is amazing. Their knowledge of parts, and capability to source them so quickly is the best Ive experienced. Arthur, Brad, Tami and Joey are patient and always offer the best options for parts on my cars. They are my one stop shop for everything I need. TAKE MY MONEY

Best Napa out there!! Came in and got all of my maintenance items that I needed Arthur was extremely helpful as always!! I come here for all of my needs because of this very helpful staff!

Ordered parts online for pickup on new years Eve. I received an email saying that my parts were ready for pickup drove all the way there from federal way and the store had closed 4 hrs early but there was no indication of that before I left for Bellevue.

No one was wearing a mask inside. All 4 employees visible had their masks off.

Cool service.

I GOTTA SAY THIS STORE AND ITS SERVICE HAS CHANGED IN THE LAST YEAR. BRAD WAS SUPER HELPFUL AND HE NOT ONLY INSTALLED MY WIPERS FOR ME BUT HE ALSO CARRIED A BATTERY FOR ME TO MY CAR (THAT I WILL BE HAVING MY HUSBAND INSTALL TONIGHT) I WAS IMPRESSED WITH THE POLITE AND FRIENDLY SERVICE I RECEIVED. THIS IS NOW MY GO TO AUTO PARTS STORE EVEN IF THEY DONT INSTALL BATTERIES. THATS WHAT HUSBANDS ARE FOR....LOL

Bellevue Napa has friendly staff and wonderful customer service one of the employees there Bryan was very respectful and helped guided me in making sure i got what i needed when i came into the store for auto parts awesome experience i highly recommend Bellevue Napa great place to buy auto parts.

Guys are friendly and helpful there. They especially love it when you show up 2 minutes before closing.

Every time I go in I see Arthur I don’t think they give him a day off best service always knows his stuff

The folks here know their stuff. The retail selection isnt terrific but their rear counter is massive and if it exists they can generally get their hands on it with a bit of time.

Great service! Called for a quote on a part and was told $40 less than what it rang up with. They honored the quote as it was based on a particular discount that didnt apply to me. They has the part I needed and set it aside for me to pick up.

I needed a V-belt for an old table saw. The salesperson was very helpful assisting me for this.

Super helpful, even came out and helped me install my windshield wiper.

Awesome people, needed special O ring lube, they ordered from warehouse on a Sunday, called 2 hrs later, “ we have it “........!!!!!AwesomeGlynn

Im a customer and i come to this Bellevue Napa store quite often when it comes to buying car parts or tools no other Napa store elsewhere beats this place. They have great customer service and very friendly staff one of the store managers Arthur Danielson has been very friendly and helpful whenever i came to buy parts for a car or tools at this store location he would give the right advice and help to make it right for the customer which i myself am truly happy with the service. I have been to other Napa stores before and their customer service was not as great as Bellevue Napa. Other Napas would staff that were emotionless, quiet, and lack of sense of humor but this location makes you feel more lively and welcome im a happy customer and i would definitely return in the future as well as recommend Bellevue Napa to other people as well.

This is a smaller independently owned version of NAPA, but they are local and seem well stocked. Depends who you get on the front desk, but Im normally helped in a cheerful and happy way. Prices seem better if you order on line and collect...Just sayin ;-)

Better than O’reilys down the street.I much prefer paying 0.35 cents more per quart of oil but getting the free filter for a BMW rather than saving the pennies and spending $28 on the filter I need down the street.

Always have the weird part I need

I had issues with item that i purchased and went to store to return or exchange it. Store manager Brad Soares was very rude, disrespectful and yelled to leave the store without even trying to solve the issue like professional. We been customers with napa for over 10 years when we had shop in Woodinville and it very sad to run into such situation. Very poor customer service Napa Store and especially rude manager that dont know how to behave with customers.

I like Napas website that usually provides detailed part information and measurements to have helped me find the right parts.

Busy store but staff is helpful and they always have what I need

Exelent

Very nice and helpful staff. They also recommended their shop in back to fix a light. They fixed the light with no charge. Was very impressed!!!

The Service is excellent, Ricky Shupert was very helpful and extremely knowledgeable, he assisted with the battery we purchased by carrying it to our car, as a Veteran I have been to numerous auto parts stores and this is the best service I have experienced.

I really enjoy this store. friendly, knowledgable and helpful.

Great place to shop. Freindly bunch of guys. Thanks

Worst experience ever. None of thier products works to remove the sag, and they dont even return the ones they dont work.

Great little store. I have always apreciated napa quality products. Good place to get your oil and filters. Fluid in general. Napa filters are just wix filters by another name. Very good quality.

Staff seems to be incredibly uneducated, and very rude, very unhelpful.

Great service needed wipers and they had thenlm

Great service! Just working on a 1976 vehicle. So parts are great when they can find em.

Small location lacking some basic things youd expect to find at any auto parts shop. They didnt stock a single battery tie down. Went to a parts store down the road and had three different ones to choose from

It is amazing they grace parts for an 87!

Good Folks

Very knowledgeable and helpful

Good price on Amsoil Signature 0w20

Fast service always have parts in stock ..if not 24hours max to get them

Nice and helpful staff. Decent prices and selection.

Love napa... this store has a great selection of parts

Joey and Arthur were super helpful!

Called the place and asked if they were open until 7 and they said yes so we arrived at 6:50 and we knocked on the door snd the dudes started at us and didnt even acknowledged us and djdnt let us in

Great help from the staff, they didnt have the correct speciality part I needed but the staff helped me answer some questions about the part. Good people!

Super helpful staff that know tons about cars. Always have what I need.

Great staff and alot of car knowledge

Maney parts on hand, and if ordering required not a long wait.

Everytime I call here, the woman who usually answers and works at the front desk, ALWAYS does a rock star job, I work in the parts business myself and ill tell you what, she is the best parts person Ive ever had the pleasure of speaking with, if youre reading this review just know these guys will take great care of you 11/10 service, no one better, trust me Ive dealt with a lot of idiots out there, this place is no oriellys parts masters, they are quick and professional I recommend everyone to this place if my store doesnt have what they need, or the price they need it at.

Thought I needed touch up paint. He went to look a the scratch. Then went into store came back out side and brushed it all off. Was not a scratch! He saved me time and money.

Walking into the store I am told to please hold a minute, for some reason I just got a head ache as she continues to boss another employee around while downing medicine behind the counter. Tami signaled to me and I told her that I was returning a part from the automotive store that I work at and I was sent to collect the credit for the store as well. She took the part and did some computer work while continuing her goodbye with the employee that was ending his shift. She took a look at the computer and took the part out of the box, twisting it and turning it with a disgusted expression on her face, holding it up to the light to get a better look at it. Looked at the computer and the part and paused as if she was about to ask/say something to me about it. She put it back in the box and rubbed her fingers together with the same disgusted facial expression (we work in a shop, it is an O2 sensor that we had attempted to put on a vehicle when we learned that we were given the wrong part. Of course it is going to be a tad bit dirty). Tami set it on the counter and took a deep breath, rolled her eyes a bit and continued with the clicking on the computer. She printed the paper out for me and split it in half, handing me my copy and said Here you go, in a slightly rude voice. To my knowledge I have dont nothing at all but told you what I was there for, there is no reason for you to be upset with the fact that Im asking you to do your job near 5pm. Each company is slightly different with their credits back to the store, so as far as I knew (this being the first time I have ever returned a part to NAPA) there may have been a check involved or cash or maybe even just that piece of paper but I didnt know. So I asked, Would I be able to obtain proof of the credit? as she pointed to the bottom of the paper THAT. THAT right THERE is your credit. Granted yes, it says credit with the total at the bottom, the last thing I wanted to do is return to my job empty handed and have to turn around and get it. We both have jobs to do, Tami. Both of our time is equally valuable. Immediately I said Woah woah woah. as she continued to talk over me Here, at the bottom, it says credit...? Thats your credit. I said Yeah.. Got cha. and took the paper and walked out. There is no need to be rude. This is not the first time that my place of business has had a run in with Tami and not a one of us appreciate the attitude that we have all been met with each time we need to discuss things with her.

Very, very helpful! Very nice people.

It is not your normal napa store it is more like a warehouse slit of car parts not every much space . Tut o me it was setup for more on line than in person ..they were very help full

Great place for your auto parts need.

This guy who worked there i said can i returne a car jumper cable he said strictly NO no i was so shocked i recommend o reilly or amazon dont waste your time guys that man sucks crap

Its so easy to fine parts and people so professionally

Only car parts place that gas people who know more than the know how on using the POS in my opinion.

Best parts store/machine shop in the state

I only saw one employee, he was crushing it. I dont think he could have been more efficient.

An employee was kind enough to step out to my car and see which brake light was out.

Best NAPA in the area, always a great selection of AmsOil

We love be to be a helpful team, thank you

Did not have what I needed instock,tools or parts!

No oil tank, very unhelpful staff

I called the store at 6:30 to see if they had a part. They said they did so I went down there I got to the store at 6:55. They close at 7. I knocked and the two guys glanced at me then went back to talking.

Always good service and selction

Tammy has bad day or bad moodRood and mean over the phoneDont feel like give business

Awesome service, everything I needed!

Good selection, employees knowledgeable and helpful

Great options for euro cars

Cheap but service can be a little on the slow side.

Napa knows how.

Good service and parts

Helpful staff.

Super helpful staff

Very professional.

Helpful service

Helpful and friendly!

Ask for north American made?

You can get what you want

Best Service

They have a professional workers!!!

Okay