Good experience at this location. Went and asked for a rear wiper for my car. It was not at the store but they ordered for me, went the next day and a guy called Bee installed it for me. While installing I mentioned to him my foggy headlights. He suggested a cleaning kit(wipes) they have which I ended up purchasing and using as it; Worked well. Reasonable prices too!

I went to auto zone this location many many times they used tools they did everything to help keep my car running but today this tall man wearing a gold wedding ring short clean cut hair told me today that it is illigal for them to use tolls that he couldnt help he is NOT Or any of his employee to touch any cars Auto zone is only theyre to sell the parts and that was today oct 28th he is laying n I reported him..

Depending on who is taking care of you. Some workers are mean and rude. Some are super nice and helpful. I had both experience and thanks to the nice workers I dont go to OReilly.

AutoZone gave me excellent customer service.I had ordered two air filters last Thursday (7/15) and they said it would be there on Friday. I went back on Friday but it hadn’t shipped yet. They said it would be there at the end of the day, Friday. I was a bit disappointed because I was initially promised 7/16, Friday, but it wasn’t a big deal. I went back in Saturday and the Store Manager saw on the computer that it hadn’t even shipped yet. I decided to try on Monday.Today, Monday, 7/19, I called and the store manager remembered me and said he was going to make some phone calls and see why it hadn’t been even shipped yet. He called back very quickly and said the filter I ordered is very popular and was still out.Since that wasn’t okay with him, he upgraded one of my filters to a ‘fancier’ one free of charge and he would get the other one himself. He asked for 2hrs and I said that’s more than okay. He delivered on his promise and even apologized for the ‘run around’ I was unintentionally given. I was very understanding and insisted they’re only given so much from their computers. Excellent service!

Had such a great experience at AutoZone, thanks to Don. We needed a new battery, our car was dead in the parking lot. He went out of his way to make sure we had what we needed and that it was installed correctly. It made a hard morning so much better!

Staff are very helpful without being overbearing. I needed a battery for a 50 year old classic car and they had the size I needed. Also gave me a Military Discount on my purchase. Wish they had more various electrical connectors for 12 VDC appliances like a compressor or a RV macerator etc.

The person who worked there was super helpful and very knowledgeable

Great selection. Each time I shop here, my needs are usually met. Friendly and helpful staff.

Clean store, helpful associates, prices are about what youd expect.

Very unhelpful, rude, horrible customer service, and do not help you replace the car battery. We called ahead of time, and they promised to help us replace a car battery if we came in. We came in, they told us to wait 15 minutes until someone was available. Once we waited 15-20 minutes, the employee, Amy, came out with us to take a look at the car and told us if we could remove the cover, they could help us install. So we worked to remove the cover to the section of the car, and she came out and still refused to help us because of lack of knowledge/ability. However, they did not communicate that to us from the start, and they even told us to leave the store. Very rude, and very bad customer service.

It was a quick in and out experience which was great. I got exactly what I needed and more.Kasey and the team were amazing

The store manager provided an excellent service. I made a mistake of returning the item which was actually a right fit for my car. He took care of the issue of a return from another store in a different city. Great service, nice and one of the guy provided a grease that would work better for my headlight.

Lilly was extremely helpful. Got my alternator exchanged when the totem lake store told me to buzz off, but this Bellevue store was great. Definitely coming back to this one.

The Auto Zone auto part store locations have all bee very helpful when doubt it myself projects w/ (OEM).TheRealInternet Man😎

Big store, excellent selection. Prices are high.

Matthew J. went the extra mile to help me put on my hub caps because I couldn’t do it myself. Amazing customer service!

Friendly, helpful and fun. I was able to talk with the staff and get the items I needed.

They always have what I need at the best prices

Great service from Store Manager and Team. Recharged and tested my battery, and pulled/reinstalled for me. Very helpful even providing a free service. Highly recommended.

I had the best customer service here. Not knowing anything about batteries, I was nervous about getting taken advantage of. Boy, was I wrong! Store manager Mike and Chris jumped into action. They searched for the most affordable battery and found it. I paid alot less than I thought it would be. Then installed my new battery. They are the best! They deserve 5 stars for phenomenal service! I feel comfortable recommending them knowing they care about taking care of their customers! Great job !!

I shop here quite often and find them helpful and good service. I use the tool rental service quite regularly and theyre their tools are better quality than some of the other auto parts stores in the area.Excellent service. As far as price Im reasonably happy. I always do my research on the internet therefore I have a ballpark figure what my parts are going to cost. They usually are really really close to the internet price.

Both Tiffany and Lilly helped me on two consecutive days with a lock box for my 1977 Ford F-150. Helped carry it out twice in the rain without a hint of feeling bothered. Super friendly and helpful. Definitely our new car parts and supply store. Just A+ all the way around.

Recently purchased a battery for my z4m from here. I have rented many tools and got my deplete battery charged up many times in the past, all for free. While employee retention isnt high, the customer service is great. They are here to help!

The service was excellent! Came in for a headlight for my Toyota Yaris. Lilly helped me replace my bulb because I’ve never done it before and had no clue how to do it in my own! Quick, efficient, and friendly service!

Small store but fast and friendly checkout.

Very helpful with answering my question and attemped to find a better deal for me without me asking! I was able to get exactly what I needed to fix my car

Att: GM, & STORE MANAGERHello, my name is Baldemar and I would like to take the time to thank two of your excellent & knowledgeable employees there Mathew, & PhilI walked into your establishment tonight at 5:22 pm. There was a noise my vehicle was making I walked up to the counter & spoke with both employees about what I was experiencing. They looked at my vehicle& told me that I needed to purchase a new K&N filter. The one that I previously had in my vehicle was installed back in 2005, they both told me that I could rig the old one or purchase a brand new one. I went ahead& took their advice & purchased the new one of course. They also took the time out of their way to also help me & install it in my vehicle, I sure hope that the GM,& the store manager could acknowledged the both of them for their excellent customer service I will definitely return again the next time & hope that they can help me again. Thank you both Mathew, & Phill, for your excellent hard work and dedication they both deserve a 10 star review and GOLD STAR as well, now I am back on the road thanks to them both.

Ive been here several times the last couple days and the staff had always been great. Today Tiffany went above & beyond when the store was out of an item by showing me several options & helping me pick out something that was even better.

We were in the parking lot of Autozone and Walmart when our car wouldnt start. We went in to the Autozone in Bellevue and instantly was greeted and was extremely impressed with the service from their team members especially Tiffany the Parts Manager.She assisted us with testing the battery finding out that it needed to be replaced and loaned her tools to get it fixed. It didnt stop there. She even assisted with the knowledge of ways to prevent future corrosion on the battery and guided through a tough time.I must say that being in the service industry myself I was truly impressed by Tiffanys hardwork and dedication to make sure we were helped and left a lasting impression for years to come.Great job Autozone in Bellevue and thanks Tiffany!

I ran out of gas nearby and needed a special gas funnel to get gas into my car. Tiffany jumped right up and walked with me to my car to help me. She went above and beyond to help and saved the day. Great customer service!

Went here for a quick diagnostic, manager was new, and I didnt get my diagnostic. Friendly and ultra clean place though.

Tiffany helped me to fix the light just before the closing. Great service. Cheers

Autozone helped get my buddy home on Tuesday feb. 9th. Whoever helped us in that store around 7 pm (all of them?) thank you for your help. We all worked as a team, and came up with what we needed.You gave us 30 minutes of your time, when Oreillys wouldnt give us any of their time. They refused to help. Once again, thank you for your great customer service and willingness to help!

Good service and staff

The staffs are super helpful! I had two broken 2007 Honda CRV keys and I bought two cases on Amazon. I went there to buy battery for it and asked them if they could help me install the key. They spend time installing for me for free out of courtesy! Can’t ask for more! Your best neighborhood store!

Clean, safe and mask required. Great place!!

Had an awful experience with Stephen while coming in for a refund. He was belittling to the Latino customer in front of us and just plain rude. Eventually got the refund taken care of, but it was very upsetting to see this happen.

Very helpful ataff. Even helped to change bulb in the car.

Service was very slow

Very good customer service quick and helpful staff. You can recharge your battery free here.

Tiffany Part Sales Manager at Autozone in Bellevue, Wa at store 4191, really made me the most happiest customer ever and I told myself from my last experience at Autozone in Seattle,Wa I would never shop at Autozone again and she made my day helped me with price matching on a battery. Best employee hands down...

Always love going to Autozones, its always nice to brainstorm with the guys here on all of my projects

I have one battery that has 5 years warranty on it. Dude at store was kinda dull and dont want replace my battery.

Terrible guy, was very rude 😤

A++ service. It seems whenever our car dies (battery issues), it is always near this AutoZone. The staff are very helpful, and knowledgeable.I have even seen great dedication from the workers here, that they will even brave the cold weather to jump a car.

Disappointing. I was looking for a taillight. One that worked for my car was out of stock. There was a cheaper one available. I asked the employee what was the difference between the two. His response, this one is cheaper. Um, okay.The male employee, whom I have never seen in my life, also called me darling. Not something I appreciated.

I wish I could leave a ZERO star review. They dont even match their competitors price. I would definitely recommend advance auto parts to my friends. Bye-bye AutoZone. Hope the owner can train their employees (especially the manager) well.

Good store. I recently purchased Armor All Utility Vacuum 2.5gal, however you can tell the vacuum was returned. The box was taped all over the vacuum dirt bag was dirty, so I took pictures for future reference. The vacuum works okay, but disappointed I was sold something that was returned without notice.

They are helpful and cooperative. Recently I had visited the store and Zachary and Jennifer helped. Very nice associates, good at customer service, and very kind to customers. I really appreciate them. Asset for the company.

Super cost effective parts and very friendly staffs

Decent auto parts store, decent selection, they usually have what I need. Prices arent the best in town, but its convenient.The sales staff are hit or miss as far as being knowledgeable, some are great, others. . . not so much.They do loan tools, so thats a plus.No shop, so if you need rotors turned or bearings pressed, etc. you need to go to O Reilly in Issaquah.

AutoZone in general is ok, go to Kirklands location. Bellevue AutoZone is a poor example of an auto parts store. The staff has poor automotive knowledge, doesnt know how to use their system to look up parts, and look like they all just got out of bed and threw some week old dirty clothes on. Simple problems like knowing that fuel hose and vacuum hose are NOT the same, and vacuum hose is not rated for fuel but providing it anyways. Go to Bellevue location for stuff they dont have to look up (or provide a specific part number for them) or things they stock on the shelves.

If youre looking for car parts and accessories this is your place. I got these little silver skull valve stem covers, very cool. The woman there helped me find a light bulb too... And it fit! Go Autozone!

I usually shop for auto related items at OReillys. But the local store didnt have the trailer Jack I needed. I was in a real jam so I did a search for other auto parts store near me on my phone. An AutoZone store was closed by and they had the Jack I needed and the price was very fair. The store was bright, clean, and the staff were very nice. I may just go to AutoZone first next time.

Salespeople are very nice and helpful

I got oil pan leak. David the manager gives me advice to troubleshoot step by step. very welcoming!

Always has what I need.

Took a good 15 minutes for new cashier to figure out warranty and then doesnt scan the $5 brake bundle correctly. After trying seperately, he realized he was not scanning an item. While the other employee helps others, a random guy comes walking out of the back after a couple customers behind me had left.

Very helpful, called first, Tiffany was great.

Pretty good service. Staff found what I wanted exact in couple of minutes. Helped me out quickly.

Great place, you can easily find almost everything for your car! Clean place, welcoming assistants, awesome prices!!!Definitely recommend to visit!

Friendly and helpful staff. Had just the thing I needed. Good parking too.

Placed an order I got told will be ready next day by noon the next day they told me no one placed an order

Mostly helpful. Its great that theyll come out with the OBD reader but Ive noticed their computer system will default to the most expensive possible cause. Veteran back yard mechanics will divulge more info but the new people will just take the computer advice.

Love this place. Always have what I need. Employees are great.

GO HERE IF YOU NEED ANY HELP. I pulled in last night in a panic because my car was making odd noises and the battery light was on. The staff went above and beyond to determine what was happening with my car and thoroughly explained everything and answered my questions. I drove around the parking lot after just to make sure everything was okay. My car started making another noise, so I pulled back in. The manager who had helped me saw me come back in. He was leaving for the night and walked back in to help. Honestly, as a women, Ive had some horrible experiences when I go into car repair shops, but, Ill be back to this one.

Awesome help. Thanks as always.

Employees were super helpful in finding exactly what I needed.

The entire staff went out of their way to assist me with my needs with my 1998 Ford Taurus they were well-informed courteous and more than willing to help thank you Auto Zone

Great store and easily has the most extensive vehicular parts inventory. You should get almost any item here.

Very helpful staff

Went in for diagnosis as l had a check engine light on. Took less than 5 minutes all together. Friendly and efficient service.

AutoZone is okay. not bad, but not great. Unfortunately parts these days are more and more difficult to find. I wish AutoZone carried more but with Amazon nipping at its toes its difficult. Good place to shop if your are in a pinch.

Female counter associate, Jennifer, was knowledgeable. I bought a battery. She answered every question I had and installed my battery.

Friendly and helpful as usual. A free scan help me diagnose a check engine light

Avoid this location, they sold me a battery for my car that was the wrong size after assuring me it would fit. When I brought it back they actually acted annoyed they had to exchange it. Manager was kind to his employee who made the mistake (good looking early 20 something blonde) but rolled his eyes at me. I know we all have our days but thats just terrible service.

The paint I went there to purchase was apparently shop lifted hours after I texted to confirm they had it. Found suitable alternative. Friendly staff, thanks Joe !!

Workers had really bad attitudes and ruined my whole night.

Good staff. Didnt have all I needed but they tried hard to find something that would work.

Helpful staff . Was able to get everything I wanted.

Zack was awesome he deserves a raiseZack is a 5stars employee of all time

Said she couldnt scan my vehicle because the sun had just went down......even though the store is in an extremely high traffic parking lot, and would have taken one minute to do.

Quick proces.

Excellent service.

Peter was extremely helpful this afternoon when I was in the store with a fuse related problem.Peter went out of his way to research the problem I was facing and which fuse I had misplaced. He also found a solution and shared with me.

Nice shop, well laid out and documented. Nice staff.

Went for a battery change - got a great product and excellent service from Peter! Thank you.

Very friendly service. The manager here helped me over the phone and held onto a part I needed till I got to the store.

The manager at the store has major attitude and she is not helpful. Also, she wast helping the cashier when it was crowded. I had to wait 25 minutes for help. Very disappointed with customer service. Additionally, Mangers doesnt speak proper english. I would give negative star if given a choice.

Im giving this a five star because there is a lady there that just goes above and beyond for customers i recently had my bulbs burn out in my SUV and she found the exact ones i needed and installed them. I really appreciated it as i wasnt sure if i had the proper tools at home. Im sorry i didnt catch her name but she is great so are the other people but shes always been freindly and helpful so just based on her attitude alone i will go back

They provided me with great service when l needed it

Great store has everything in Auto Parts.

Knowledgeable staff and worked hard to get us back on the road with a new battery!

This review is for Alicia, who was the best help a car idiot like me could possibly hope for in my time of confused desperation.The car engine light went on my 2002 Ford Taurus so I went in for the free diagnostic test. Alicia was there to help, and did she ever. We checked the diagnostics, and though there was no definitive result from the little orange device (its a free test everyone, if you want a super-detailed diagnostic, pony up at a mechanic shop you trust), Alicia went out of her way to talk me through the potential problem(s) and recommend some possible solutions. She offered solid, knowledgeable advice and some potential purchases from the store that might help, though I never felt like she was trying to up-sell me on things I didnt want or need. In the end, I bought a battery cleaning kit and some fuel system cleaner, but more importantly, came away with a peace of mind and some great advice.Thanks Alicia!!

Alyshja B. was very knowledgeable, helpful and super hands on switching out my battery which continued to die on me continuesly when turning off the car. I had a bad experience at O’Reilly’s at Issaquah. Alyshja B changed my bad experience at O’Reilly’s into an enjoyable at Auto Zone. I will happily continue going to this Auto Zone and it is because of her

Super fast service and excellent transaction

Good service, good selection

The staff here were great about helping me figure out which part I needed after I had received the incorrect information.

Bought a new catalytic converter, installed it and it was malfunctioning. Came in to get the new one to replace the other one, they wouldnt give me the new one until I removed the bad one. When I finally removed the bad one I had to get a ride back to autozone just to give them the bad one to get the new one. When I came back into autozone to get the new one it wasnt the right part.. Im sure you all understand my frustration, having to drive back and forth and ended up paying the mechanic several times because of this. Terrible. Will never do business with them again.

I bought a break kit that they sold specifically for my car. The breaks fit the car fine, but the clips that hold them in place didnt. I asked for Autozone to swap out that part, since they either sold me the wrong kit or one that had been packed wrong. Instead, I was given the option of returning the whole kit (when no other kit was available and I already had the car on a jack with the old brakes taken off), or paying for the correct part even though Autozone screwed up. This seemed rediculous to me, especially after over an hour of my time wasted trying to figure out why the breaks werent going on properly, and then another half hour just waiting to speak to a manager. I would not go back, wouldnt trust the store to sell the right thing, and wouldnt trust the store to take care of the issue if a mistake was made.