Watch them closely for any up-charges!Just moved to the area and took my car in for a yearly service. They recommended some oil and fuel additives and to check a tire alignment, I said okay. Came back to pick up the car, and they said the alignment was off so they did a full alignment. Report said one measurement on one tire was over by 0.01 degrees (0.16 vs 0.15), so they did a full $250 alignment of all tires, plus an additional included a 12% supply charge (what are the supplies for an alignment?). My old Audi dealer would have called and highlighted it was so minor.$250 lesson to know if they can up-charge you, they will. I got too comfortable trusting my original service center.On the positive, the service associate was nice and responsive. Seemed embarrassed by the alignment charge but it was out of their hands.

High repair costs and long wait times for service. If you buy a premium luxury vehicle, I would also expect the service experience to be at the apogee of luxury. However, this is definitely not the case. Have had better experiences at Subaru and Ford dealerships. Buy American.

Bellevue Audi attempted to fix my Q7. After 6+ months of “repair” my vehicle was returned with more issues due to incorrect reassembly, and the original problem immediately returned. Bellevue Audi also sent a repo team to my house when they lost track of our courtesy car (one of 4 courtesy cars as they had us swap vehicle often).

The service technician that worked on my wife Audi was very polite and super helpful. My wife greatly appreciated his professionalism and candor.As for the service person at the front desk, I question their knowledge on Audis as they did not know how to adjust the emergency brake and tried to tell me that there was not a method for adjusting the emergency brake. The problem he faced was that I was the one who unadjusted the emergency brake when I changed the brakes just the week before. It did make me lose a little faith on what the phone people knew in terms of information on the cars that they are working on and selling.

New tires, wheel alignment, windshield, rear adapter and other misc fixes.. Service team went above and beyond. Highly recommended.

Expect minimum efforts from service advisors here. I had to use this center due to a road-side incident and needed to have my cars one of the wheels replaced with set of 4 tires. They messed up my tires order, resulting in me having to settle with whatever was available since I was out of state customer. You will need to do all your research since the service advisors are not proactive.

William was our Customer Service Representative. He was an absolute delight! My car went in for general maintenance and due to wear and tear I needed a bid for repairs. He reached out to the person he works with and was on it. His follow through and communication was excellent. I really appreciated his customer care. You can tell he really likes his job.

No Ethics and professionalism. I had left car for service for coolant sensor replacement. Car rear bumper was damaged by some tools while car was at service. (This can be clearly noticed in the picture, doesnt look like hit by other car. Can easily notice, some tool/machine has rubbed the rear bumper ) Unfortunately, i didnt check while collecting car. Saw this damage after couple of days. As repair was done in mid of week, after collecting car directly came to home and parked in garage. Due to ongoing COVID pandemic, didnt take out car for couple of days. Immediately after noticing the damage, walked to service center. One of the manger examined the damage and verified miles to check how many miles have been driven after service. Number of miles was matching the round trip from service center to home. I guess manger knew this was damaged by some tool not by any other car, so agreed to pay a part of repair. Im being made to pay for non of the mistake. Now thinking the only mistake was choosing AUDI car few years back. Why would manager agree to pay a part of it. They are tricking me to pay for their mistake.I was looking around for another car and AUDI was my top priority. With this kind of experience, no more Im considering AUDI and will definitely suggest my friends/colleagues not to go with AUDI.

Have been giving my A6 for many years and has been good (it was under warranty or audi care). But last service was a bad one (first without Audi Care). My problems were related to MMI Display not working and AC not working. My service advisor was poor in communicating, I got a text at 4:45PM on day 1, saying my car will have to stay back, not sure how they thought it was ok, since I had plans/kids pick up etc. Then Day 2 at 2PM another text on the issues, but then no calls to follow up. I tried calling in, could not get thru. I was not sure if my car will be read for pick up (since i needed to arrange for a ride), then around 5:00PM, I get a call that it is ready for pick up and the advisor will be there till 6PM. Surprised with the quality fo customer service and taking customers for granted.Now to the actual work itself - the AC was supposed to fixed (topped up Freon and everything works great), I left on a road trip..and realized at 68F+ the AC does not work. I drove 4 days in 85F without AC and screaming kids..worst road trip. And of course they charged me $$$ for the fix. Overall, if your car is out of warranty, I would think twice about going to them.

Lindsey Page was a awesome service writer. I brought my 2017 Audi A4 for an oil change. I did not realize I had 2 complimentary oil changes and 40k service for free. I’m so happy she is honest. If you guys need your service for your Audi. Go to Audi of Bellevue and ask for her. Overall. I am happy with all there staff at the Service department. Thanks a lot Audi of Bellevue. 5 star ++++

My experience at Audi Bellevue Service Center for 10 years has been consistent and excellent. The service advisors encountered have been knowledgeable, efficient, and attentive to details. They keep me updated on the progress of the car and any new findings. When a shuttle or loaner was needed, it has been also seamless. Dan Rubin and his team deserves special mention. The most recent visit this week showed that they are adapted and mindful in minimizing customer COVID exposure.

Good experience, from setting up towing, communication with service advisor, meeting original quote despite complications and quality and ease of loaner.

I purchased a pre owned vehicle from them. Even though it was a pre owned Subaru they didnt treat us any less than if I was purchasing a new Audi. There was no pressure, from our Sales person Matt to the Finance person Nick. We received a great deal, no haggle and were treated well, professional and personable. Car buying can be stressful but this experience was actually fun. Id highly recommend them and would definately go to them again! Matt and Nick are great!

Our car had a recall. We brought it in to be fixed and also got an oil change and inspection. It took a day longer than expected, but with the great loaner car, it was no big deal. My only complaint is that I enjoy a nice clean car afterwards, and the last couple of times, we were told that our car did not get a wash. I do think the car wash service is a nice touch and wish it would continue. Otherwise, great service and kind employees.

I called Audi of Bellevue on Tuesday Sept. 1, 2020 to name an appoint.ent to have my transmission topped off. I lost fluid doing a radiator replace.I was told I would not be able to top it off and I would need a drain, new filter and a fill for $600.00. I made an appointment for Friday Sept 4 at 10:30.I showed up early. They signed me in and said the car would be ready by 5:00.I NEVER HEARD FROM THEM ALL DAY.I returned to Audi at 4:30 to check on my car.As I walked in the front door I received a call from my service representative. Informing me they did not have the filter, gasket or even the required oil in stock!This qualifies as the worst service I have ever received from a service center.AUDI OF BELLEVUE WILL NEVER GET MY BUSINESS AGAIN.I STRONGLY RECOMMEND THAT ANYONE CONSIDERING USING THIS COMPANY NOT TO.JIFFYLUBE OR A JUNKYARD WOULD BE A MUCH BETTER OPTION.

I took my SQ5 in to Audi Bellevue today to have its two year service and a couple of recalls completed. One of these recalls was to replace the window regulators, which involves removing the door panels. When I took receipt of the vehicle I immediately noticed damage to the drivers side handle that was evidently from removing the plastic handle cover to access the screws behind it. While the damage was pretty small, I went to inform the service manager about the damage right away who took a look at it and then stated that they didnt do it because this cover doesnt need to be removed to take off the door panel. This was a complete lie. Not only is the damage a clear result of sloppy use of a panel tool but I even confirmed on Youtube as soon as I got home that this cover does indeed needs to be removed to take off the door panel.I once had a similar incident with Lexus of Seattle years ago that resulted in much worse damage than this incident and as a consequence I now always inspect my cars closely after service to avoid getting burned by a careless technician. This is why I noticed the damage right away. Also, I take meticulous care of my cars so I knew this damage was not preexisting, particularly given the location and nature of the damage.What is most disappointing about this experience is the dishonesty, and thats why Im leaving this review. If I leave my car with the shop I expect that they will care for it like its their own. Furthermore, if they do cause some damage while working on it, which I completely understand can happen sometimes, I expect them to be forthright about it. To be fair the service manager did say he was taking note of the incident and would get it fixed, but this doesnt excuse them lying about it. All the service manager would have had to have said is Youre right, this damage looks to be from removing the door panel. Sometimes these things happen and we apologize for the inconvenience. Well get it taken care of for you. But instead their default was to lie. This is not how good customer service works.

Called to schedule and get a quote, and that process was with ease. Had a random question that was responded to promptly, and on the day of the service, everything that was discussed was honored including the quote. There were no run around(s) or extra fees or extra ad-ons for service needed. They also double-checked on other things that I may need to monitor that may need services in the near future without charging me extra. I feel like other places would’ve taken upon themselves to do things and charge you for it without confirming your expenses for that day. I was pleased with the professionalism of the staff especially Lindsey Page who was working with me that day. I also appreciate the cleanliness of the whole place and where we waited.

Overall, I was happy with my experience, but there was some room for improvement I feel.1. The good - My car got fixed and I feel it was fixed correctly. The staff was nice and pleasant. The place was clean and I like the atmosphere. I will be bringing my car back.2. The Bad: Brought it in for a Oil change and Check a Belt. When I got there I was asked about getting a crank cleaner and fuel system wash. Sure...But then they call and tell me that I need to get a battery and front brakes. I advise I like them to fix those, but not perform the flushes. They told me they already did the flushes. Okay - how about the belt... Couldnt look at that til the next day. Well 48 hours pass and I hear nothing, and when I call back in they said the belt was fine and here is your 2k bill.Overall, yes I am happy we got the things fixed, but how that whole process get down was not the best experience and that I feel needs improvement.

Brought my Audi in for routine maintenance and to address a recall notice. My service adviser was friendly, courteous, and professional. Service was performed quickly and without any problems.The only reason I gave my visit four stars instead of five is because there was little evidence of addressing the issue of social distancing in the service area. There were large blue Xs on the floor, which customers could stand at, but there were no plastic shields at each service adviser station. Although every customer I saw was wearing a face mask when they came in, NONE of the service advisers were wearing them. Plus, many of them mingled closely together to chat in between customers arriving. On the day I was there, there were very few customers compared to the other times I have visited. I sat in the waiting area with one other person, so no problems keeping six-feet away from them. While I was there, a maintenance person was wiping down all of the tables and chairs. Also visited the restroom and it was squeaky clean.If you are a person who is bothered by the lack of plastic shields between you and your service adviser and the fact that they are not wearing masks and are co-mingling with their peers, you may want to hold off bringing in your vehicle until higher standards are put in place. As I mentioned previously, I had no problems with the actual work that was performed on my car.

Had my 55K service done w/Audi Bellevue. Dan Rubin was my service advisor. I always request for him since he always takes great care of me. He’s very friendly, knowledgeable & professional! I drop off my car, get my loaner & I don’t have to worry about my vehicle because I know I’m in good hands with him.

Everything was first class. No pressures. The numbers added up and it all went nicely. I took the Q5 to my home and was able to take my wife for a ride. Had to trade 2 vehicles and everything went super smooth. Thank you.

I brought my vehicle in to be diagnosed, assuming that the dealership in an affluent area would provide the highest quality service. My expectations were not met. However when I brought this to the attention of their general manager, he made a genuine effort to remedy the situation. That turned a one star experience into a three star. Thank you Michael.

This is our local Audi dealer, so it’s very convenient for us. The process is easy—making an appointment, dropping off the car, and the pickup.My service advisor was professional, courteous, and friendly.I would definitely recommend this Audi Service Center for the convenience and the professionalism.

My first time at Audi Bellevue, I came in for the 35,000 mile inspection, including oil change.They were very courteous and provided a loaner for the day.When I picked up my car, it took nearly 20 minutes to get it after someone was sent to retrieve it. I later noticed scratches on the body that I dont think were there, and one of the wheels was partially damaged. I dont know if Audi Bellevue was to blame.Driving home, the service reminder light came on in my car telling me I was scheduled for the service I just had done, and the oil change reminder light came on. I called and was told someone had forgotten to clear these reminders in my car, and I could come back in and have it done. This would take 2 hours of my time for something that should have been done before.I dont know if I will ever use Audi Bellevue again.

I thought everything went well but after getting my car back the warning light came on that theres not enough oil in the engine. Now I either have to take the car back for more service or go to the store and buy oil to put in myself. For the price I paid, I shouldnt have to complete the service myself. This is hassle I just dont need.Update: After posting my initial 3-star review (which was generous at the time) I get a message posted back here that *I* need to call *them* in order to allow them to turn around the experience. Dudes - listen up. Its not up to me to spend my time and energy contacting you about your poor performance. You can proactively reach out to me and tell me what your plan is. Ive already had to spend too much of my time on the problem you created. 2 stars.

I have been a customer for over 15 years. The service is consistently outstanding, and the experience dropping off and picking up is always fast and simple. The extra steps that Audi Bellevue has taken in their service area related to COVID-19 safety are appreciated. My service advisor (Dan R) is excellent and keeps me informed from start to finish when our car is being serviced. Highly recommended.

No doubt this service center has competent people capable of root causing and resolving major issues. But my experience post service has been sub optimal. The car wasnt cleaned at all. I was hoping to see the interiors vacuumed and it was evident that it wasnt touched. I checked engine oil level and that wasnt topped off either. I was also interested in configuring myaudi app with my car and couldnt get help on that. Service sent me to sales, sales asked me to talk to parts. In the end I felt folks were disinterested in explaining its features and selling it to me when I was half sold on it already. So dropped it eventually. I have two recommendations for Audi Bellevue. 1) Please make sure the car serviced is washed and vacuumed properly. The floor mats are clean. Its not a good feeling when you return to the car as if it wasnt touched. Also, top of engine oil. Its a service and oil is already half consumed.2) If theres a service I want to buy like Audi connect, please provide info and resolve it there and then. Instead of bumping a customer from service to sales to parts. Whole process doesnt make me feel valued as a customer. This should even be self service and should not require a trip to showroom.

I’ve owned my Audi for 7.5 yrs, and up until my last service visit, I was planning to buy another Audi from Bellevue because of the exemplary customer service. I love Audi’s and trying to find a respectable service department is challenging to find. I took my car in for the regular 85k service I was quoted 1600 after drop off. I said that’s not going to work, a new quote of 1k was provided. I asked for an itemized breakout of the costs, and the associate wrote them out by memory. Not checking against a pricing system appears as if there’s negotiation. After receiving pricing I excluded a service charge and paid 600. I was given a 10% discount because I had the same name. Got my loaner car and left. I dropped off my car at 9am for essentially an oil change. Didn’t get a call all day and finally called at 5-6 pm asking for update and didn’t get one till following day. Later that night I received email that they were extending a 25% discount on all service. Why wasn’t this shared when I was in earlier. When I picked up my car I had different associate who gave me 25% discount after inquiring. Hence the 2 stars and now unlikely to buy another Audi. I value a reputable dealership. All other visits have been very pleasant but I think it’s going downhill. When I was dropping, another customer was getting into it with service rep (somebody new and different quality I’ve seen from the dept over last 7 hrs).

My prepaid service expired the end of March, but Audi of Bellevue extended the deadline for three months due to the COVID-19 situation. This was much appreciated and my service was done last week. They also very nicely handled a new tire purchase, balance and rotation (at a fair price) at the last minute as I had just picked up a nail the day before my scheduled service. Thanks to Troy and the Audi of Bellevue service staff for their excellent customer service.

I had a really nice buying experience with them. I had called them to inquire about the hybrid Q5 which at the time wasnt out yet. When they arrived in the store I got a call from them the day the cars arrived.The salesperson I worked with, Matthew Link, was extremely helpful and patient without being pushy. He was happy to have me test drive the cars multiple times and allowed me to take a while dithering over decisions. He was responsive to emails and text and made the shopping experience extremely painless.The buying process went smoothly and everything felt straightforward and well communicated. The finance person was great to work with as well. Overall it was a really positive experience.

My husband had his Audi RS7 serviced here a few months ago. We were getting ready to ship his vehicle overseas to our next duty station with very short notice. The service department worked extremely hard to squeeze in his vehicle. They did an extensive maintenance package on the vehicle and got it done extremely fast. I just recently purchase a S5 from Audi Bellevue and feel extremely comfortable knowing there I have a superior service center to bring it to for any maintenance or issues.

Really poor service. They (Daniel) texted that the rolling sound (problem I had reported) has been resolved. When I went to pick up the car, they had no clue about it. The service technician clearly wrote that there is desire of longer time to diagnose the issue, however, they did not do anything beyond. This is the 2nd time I faced this. Last year they were supposed to replace the side cushions, which they ordered but never fixed it. The rolling sound I reported, started coming after my last service with them in 2020. This year its a door making weird sound now. Seems like these people introduce problems to vehicle than reduce.Go to Seattle (University one), they are really good. Audi bellevue sucks at least in service department.

Troy is an Awesome service manager. Several small things that add up - polite and courteous, excellent service-oriented attitude and demeanor. I was supposed to drop my car and pick up a loaner. However, i changed my mind and decided to complete some office work while at the dealership. Within an hour, my service job was completed (including spark plug changes) and I did not need to take the loaner. Overall, great experience. Audi Bellevue has always provided good service, Troy just made my last experience awesome. Thank you!

Tanbi Pak and lucas soltman were awesome help with getting jeep srt thank you

The team at AB were top notch. I had done my research and communicated with both via email so leasing my second Audi was even easier. Eric and Matt had everything in order when I got there which made it super quick. Great guys, very knowledgeable staff and I am happy to be a repeat customer.Thanks again!

I have audi care and I go there once every year. Sometimes, they offer complimentary check and fluid top up, so, I usually go once (4-6 months after) for that too. They are very professional and get the work done before time.

The service and repair were completed in a timely manner with an acceptable result. The car was returned to me cleaned and shiny on the outside and dusted on the inside. However, the mats and floors on the drivers side were filthy - there is usually a paper mat on the floor for protection, but this was not present.

We bought a car from them and are very happy with the service

Between Brennan and Daniel in the service department I could NOT HAVE FELT MORE LOVED AND CARED FOR!!! These two set the standard for service but more so for caring for me and my family. Brennan always has the BEST car ready and cleaned for me and Daniel saved me $4,200 with an idea on a repair I was about to do. EXCELLENCE would never go anywhere else with my Audi!

I just purchased four new tires from the dealership in March 2020. I was told there was a two road hazard warranty on all four ties. August 14, 2020 one tire was damaged by a road hazard puncture. Initially they were going to replace the tire for free, but then told me because the tread depth was going to be different I had to replace all four tires and offered me a 15% discount. One damaged tire ended costing me $2000. What they dont tell you about the road hazard warranty is that with the Audi quattro system the tire depth has to be almost identical on all four tires. While Discount tires can shave a single tire to match tread depth Audi forces you to buy four new tires and pay for mounting and balancing.

Completed my first year service for my Audi E Tron which I had purchased through them. Very poor experience, I am not sure what is going on with their service department. Dropped off my vehicle, and when i picked it up, it had not been washed and the trunk and doors were wide open. My 220V charger had been separated and in different places, instead of the front compartment. Two days later, I received a call asking if I had accidentally kept their charged, which I had not and placed in the front compartment. I was very unhappy, and would not recommend service here. I also would think twice about purchasing again from this dealer.

Working with Audi Bellevue was genuinely the easiest, most pleasurable, auto purchase experience we have had. The Audi brand speaks for itself, so our opinion of complete satisfaction is directly related to the team that works at the Bellevue location. Our salesman, Brendan, was extremely knowledgeable on the vehicles and listened to our goals prior to making a recommendation on a model. We were not faced with a stressful, back and forth negotiation headache, and Christina made the financing a very efficient process. We will definitely purchase another vehicle from Audi Bellevue!

A very slick and efficient visit, especially given the current social distancing requirements. My service advisor understood all my needs and requirements, which were all addressed, and I was impressed by his knowledge and understanding. The dealership was well organised and the loaner car worked out perfectly. A very satisfactory service visit, thank you!

Although I live closer to the Audi service center in Lynnwood, I will always make the drive to the Bellevue location because I know I can expect trustworthiness, top customer service, reliability and accuracy. Thanks to Will and Ricky specifically!

I have been going here to Audi of Bellevue from 2013 and I never had a problem with them, Ruben is the best and I’m sure others are just as good, but I like it to work with one person since I have two cars Q5 and A6 both TDI, I love it, and it’s always good to have that relationship, sometimes on short notice I will call can you do the service tomorrow I need it because I’m going out of town or long drive, always did, so for that and all others reason I definitely highly recommend Audi of Bellevue, all though I liked it more when it was “Barrier Audi”

My service writer Dave was excellent. Professional prompt and polite. The only concern I had there was one service writer wore his mask under his chin. I also saw someone working there with no mask. The masks are needed to protect others.

As always, William took care if my service the way I would expect a premium dealer should. With respect, boundaries and expectation of loyalty to brand for years to come. I can’t thank him enough for the services rendered, along with the sharing of information. Clearly I made the right choice purchasing an Audi. Not just for the driving experience, but the service quality as well.Thanks, Audi Bellevue.

Got two flat tires from a construction site. Called Audi Bellevue and was told by the representative that my extended warranty and full-maintenance package would cover the damages. Audi roadside services towed my vehicle there and it looked like everything was fine. Then I get a call saying that:A. Tires and wheels are actually not covered.B. I need to replace all 4 tires, despite only having 7000 miles on the car.C. The cost would be $2100.I call Discount Tire and they tell me there is no reason to replace all four tires with only 7000 miles and point ne to the Audi website, which confirms what they said. They also give me a much lower quote for the exact same tires. I call Audi back and they hesitantly agree that 2 tires will be OK and lower their price to close to that of Discount Tire.I call to check and see whether the vehicle will be ready soon and they say it is finished and they are just going to wash and vacuum it and it will be ready in 20 minutes. Great!I get there 50 minutes later and the guy I spoke to is away from his desk. I get the bill and it is $200 more than I was quoted. I have to wait for him to return and fix it. He apologizes and tells me it was an honest mistake. He fixes it, so Im satisfied.I get in the car and it is dirtier than before. There car wasnt washed. It wasnt vacuumed. I guess I just expected more from my Audi dealer. Headed to Brown Bear car wash. Next time I need something I will go to a different Audi dealership.

It was replaced a fuse related to 12v cigarette lighter.In addition, the noise originated from a driver side was substantially eliminated. The quality of service was fine.

Awesome place to get ur Audi services.Reasonable ProfessionWilliam is the Best service advisor they got.Awesome job.Thanks Audi Bvue

This is my first experience taking any audi anywhere. I only needed a recall done for the airbags on my 06 audi a3, yet they treated me like any other customer; Offering rides to and from during the work, to cleaning the car in and out, to doing a complimentary safety inspection.They also send you a video of the inspection so you can see it for yourself.I was treated really well and I will come back when I need anything for our audi : )

I have been using Bellevue Audi for 6 years and their service has been impeccable. Dave P. has been great in getting my car in, getting me a loaner and getting my car done and back to me quickly. Couldnt ask for a better experience. Recently I had to have work done on my car in Canada, and the service experience was nothing compared to Dave and Bellevue Audi.

Great professional service! Stayed while my oil was changed -90 minutes. They provided a clean, private area to wait.

People are super nice and efficient. I had visited service centers from other brands and they can not compare to the level of commitment and attention they provide at Audi Bellevue. They will show, explain in detail and walk you through any process you need to guarantee a great experience.Thanks to Matt and all the team at Audi Bellevue.

Will helped me out on my service. He looked at my car and told me about the problem with my tires being quite old. I liked how he was honest that I need to change them because it had been a while since buying the car. The service was done quite quickly. I appreciated how they finished something that day. I would recommend Will to other Audi owners.

Excellent customer service @ Audi Bellevue. Brian was great and made the whole process so easy. 10/10, 5 stars. He took me through all of the options and cars and helped me finalize a deal I am really happy with. Brian was super customer oriented and not only helped me get my A5 but also went above and beyond with my existing lease.

I have been coming here for the last 10 years. While, different than when this location was Barrier, the people and the service level are the similar. I’ve had the same service advisor most of these 10 years. It’s all about customer experience at this dealership. I work from their office center when my car is in for half or full day service. Espresso, water, snacks and a ride to Bellevue Square if I need some lunch.

Just had my Q5 serviced at Audi Bellevue, service was exceptional. My loaner car agent was great, the car was clean and free. My agent Dave was great to work with, pickup was easy.

Had a great experience my second time in the Audi Service Center - came in for an oil change and was able to identify, tackle, and quickly find a solution to a fix that is needed on my car. The entire time Mark W. & team were attentive, informative, and made sure to keep my in the loop throughout my entire stay at the Service Center. Exceptional service! Two Thumbs up! :)

This is our 4th Audi and we choose to do business with this dealership over one just a couple of miles from our home because they are honest and trustworthy. Will was great at managing the work needed on my Q7 and I will definitely call him again. The reason Im giving them 4 stars instead of 5 is that the car wasnt finished as promised and I wasnt alerted. This was more a fault of the service coordinator not communicating with my service representative after I dropped my car off. But overall, they were accommodating and thorough.

Audi Bellevue offers exemplary service and outstanding quality. I always have a great experience when interacting with the staff! Keep up the good work.

Pick-up and delivery service very helpful these days. Good service was provided on time, as requested, and at quoted price. That combination seems too rare these days.

Dan Rubin is the best service advisor, and Ive been going to him and him only for more than 10 years now. Hes trustworthy, honest and an all around good person.

The oil check and tune up was fine and the service technician was fine. My complaint is about the $30 Chevron gas card that was taken from the car. I usually take all valuables from the car but this just slipped my mind. I also didn’t think anyone would be so blatant about the theft. I reported it to the technician after I got my car back but all he said was that no one there would steal the gift card. It just left a bad feeling about the service there.

I had my car serviced at Audi Bellevue and they did an outstanding job.They were courteous and professional, did what they should have done in the time promised, and returned the car clean. My Tech Writer as courteous and treaded me like an adult. Everyone took the extra measure to make sure all went well. They even provided me with a car while mine was being serviced.They did great and I highly recommend them.

We found a vehicle online and messengered about looking at it. Rio set a time up and was available when we arrived early. He was attentive and thoughtful. Car shopping is never easy, but we had a pleasant experience and left with a lovely new car. After a week, Rio had followed up to ensure we were satisfied and whether he could assist in any way.

Audi Bellevue has always been outstanding with its service experience. They are fast, efficient, dependable & ensure your Audi is serviced with minimal fuss and maximum attention. Dan Rubin, the Service Advisor who has been taken care of all my Audis over the last 15 years is absolutely the best - always goes the extra mile to ensure an exceptional service experience. Appreciate you, Dan !

Brendan was amazing! I have bought countless cars in my life, and Brendan was the most direct, honest and knowledgeable sales person I’ve ever worked with. He spoke to my wife and I as equals and did so with a sense of humor. Great experience with Audi of Bellevue.

I recently bought an Audi Q7 at the Bellevue dealership. Cole was amazing. He showed me various options and told me which one he thinks is good/not worth the money. Rather than a salesperson, he was a real friend. I am very happy with the buy and the experience.

I had a great experience at my last visit with Audi! Alexis was my service rep and she was extremely pleasant to work with and went above and beyond to make sure that my situation was well taken care of. I had a water pump issue that she really helped me navigate and also work with a extended warranty care company as well. Overall, I had a great experience.

Service representative was in a rush. Not willing to answer questions. Car was not even washed. Usually dealerships include car wash as part of service. Would recommend going to other dealerships

Awesome knowledge and service. The team of helping me get what I wanted, was so in-tune. I got the car. I got the items I requested, and I got smiles. My favorite car was an Audi 4: my kids outgrew it, darn. I have had Jags, Range Rovers and Subarus.....Love, love my new Audi, each time I drive her, I feel happy: down to the seats and the media connections to my phone that give directions and Pandora at the same time!

Had a great experience here. Was my first time visiting this location. The staff were all really nice and welcoming. Kirk helped me to purchase my vehicle and was very knowledgeable and professional. Even though they were closing at 7pm they stayed late till 8:15pm to help finish with my financing. Christina was the finance manager and she was really great and knowledgeable as well. Thank you audi of Bellevue!

Risa Reyes was incredibly professional and helpful when I purchased my A3. She prepared all my test drives and answered to all my questions transparently. Dealership cafe was also pleasant area for waiting for various purchasing steps. It was also dog-friendly!

Keenan was amazing and Audi did a great job with my 35,000 mile service proactively . I love the professional approach and now the car wash is back which made my experience even sweeter . Ram

Perform 20k on my Audi Q5, happy with that.Customer service is very good.

First, Eric did a great job of setting me up with multiple cars to test drive, then Matt (sales manager) stepped in to get me quotes on many different options, then Cole arrived to make sure I understood everything the car could do, plus he dialed me in. Im telling you, everything went smooth. By the time I made a decision on the right car, they (Eric, Matt and Cole) had everything wired in so that the closing on the car (with Christina) only took 20 minutes. Audi of Bellevue!!! Wahoo!! Enjoyed the rest of my Saturday driving my new Audi!!!!

The Service Advisors are great to work with. Very professional and listen to your concerns. They have always taken great car of my vehicles over the years. Id highly recommend them for service needs.

Go to Audi Bellevue for your next car. The sales team was very professional. Were able to get me exactly what I want at a great price and without hassle. And they were able to move quickly and do majority of the deal on phone and email. If you are considering a luxury car - Audi, BMW, Mercedes, etc., you must go visit Audi Bellevue. I recommend asking for Ben.

I took my 2017 Q7 to the Bellevue Audi because there was a loud rumbling sound when turning the wheel all the way to either side and accelerating, like when parking. I researched a bit online and found that it was likely the center diff making the noise, and that it was a fairly common issue. Everyone at Audi Bellevue refused to listen to what I reported and immediately tried to divert my attention, suggesting that it was the tires rubbing causing the noise. Since I knew this was not the case, after they called me back and said everything is fine, I insisted to sit in the car with the tech to make sure we were talking about the same thing. The tech sat there and heard the awful noise and insisted it was fine and normal. Ive never heard a car make a noise like this and knew it wasnt normal. But they wouldnt do anything so I left.I made another appointment at Audi Lynnwood, and reported the very same issue. Turns out there is a TSB for this and should be fixed under warranty. Audi Lynnwood made the fix (replace the center diff fluid) and the noise was completely gone immediately.I could not be more frustrated with Audi Bellevue. I told them exactly what was wrong and they refused to acknowledge what I was saying. I really dont think they even checked the center diff fluid, they just told me some garbage to move me along my way. I am certain this is because I am still under warranty. If I was not I am sure they would have been happy to charge me a ridiculous amount of money to replace some fluid. I will not be returning there nor would I recommend anyone else go there. If you must go to the dealer, go to Lynnwood or another Audi dealer.

Sales people and service guys are great! I just think they are lacking in some of the basic knowledge of these newer operating systems. Which is understandable, I can hardly drive it with some much to learn.Few things were not working so we brought it down on a Wednesday morning and told it may take a few days so we waited for the call and never received it till the fallowing Tuesday from Enterprise asking when we were bringing the car back because our car had been done almost a week ago. I was confused seeing how the dealership never called us. Turns out they had my number wrong even after reverifying with me before I left dropping it off.This was frustrating but was more annoying when we got there to find out nothing was wrong with the car and all these issues were just part of the cars operating system that were easily explained within minutes but somehow couldn’t just be explained the day I brought it in. Which would have been easy to do in a few mins.Why do the back lights not going on?Because it doesn’t work when the car is running to avoid children flashing it.Why does are rear end not go up and down? Apparently you need to be on flat ground for that to work.Back doors don’t shut properly?No because they don’t have the same spring action as the front doors to keep vehicles weight down.Again all these things could have been easily explained with just basic knowledge of the vehicle. I get that ours is a 2020 SQ5 but still... for as much as we paid for this boujie money pit we should be able to get knowledgeable service on basic running operations associated with the model.Then to not try harder to get a hold of us, when they had my email, husband’s number too, car rental had my number, pretty much any other way to contact me but didn’t use it till a week later. It just sat there while we drove a pos rental waiting for their call... Makes zero sense.

If you want a professional quality service for your Audi, look no further than Audi of Bellevue. Everyone, from sales management to a clerk are there to help you and provide you with a top notch service or advice. Even if you have a tire issue - they are there to take care of it. Highly recommend.

After dealing with a salesmen over the phone I was told that today only I would get a very large discount on a vehicle I have had my eye on for a while. After confirming it with him, and asking to speak with his sales manager to verify (who was on lunch apparently) I against my gut believed him and canceled a sale I already had in place. After losing an $800 deposit on a vehicle I was in the middle of finalizing I made the hour drive to Audi of Bellevue only to be told that they didnt mean the vehicle I wanted, they meant the $100k RS6 on the showroom floor. Did I mention the salesmen sent me pictures of the car in question, confirmed the vin, and sent me the door sticker? Yes, I got bait and switched. Luckily the only saving grace was Riley who made my experience pleasant when I purchased a different vehicle. Will never do business with Autonation again, its all a lie to get you in the door. Oh, and I have text messages to prove everything but their customer service isnt interested in those.

I made an appointment for my 2009 Audi R8 service. I arrived on time, was met at the service entrance, went straight to the service desk and I was provided with a shuttle ride home. The service was finished early and I was offered a ride to pick up my car. The car was ready and waiting for me. My advisor Dan Rubin explained the bill and identified concerns. It was a good experience.

I stopped by Audi of Bellevue as my keyless entry feature was not working on my 2015 Q5. Upon discovering that it was not a battery Issue I was told that the door handle needed to be replaced for $1185.00 plus the cost of paint, I was also told that my rear brakes needed new pads at $735.00! I had my car serviced at Roger Jobs Audi in Bellingham 4 weeks ago and my brakes pads were at 50%! I called Roger Jobs Bellingham and they said they could just replace the sensor in the door handle for $365.00! I picked up my car and had to pay $209.00 in diagnostics and two inflated diagnosis! I would NEVER take my car back to Audi of Bellevue and have told numerous friends about my bad experience. Two own Audis and both have moved their service to Seattle!!!

Lindsey took great care of us in our time of need. We popped a tire and needed four new ones mounted and balanced. We worked together to get tire delivered to the parts department in 24 hours and then within the next 24 hours I was driving my vehicle home with perfect alignment and brand new mounted/balanced tires. I managed to get an actual appointment for the work to be done, but if that had not panned out, the service department had offered to work us into their schedule. Communication was great throughout the process, and even when one person was out sick, others stepped up to keep all parties aligned on status.

In the past, I have had good experiences with the Audi Bellevue service center. Yesterday, my confidence in this group has gone down significantly. I had an appointment to get the 30k service on my Q5. I got to the dealer and dropped off my car. I had arranged for a loaner car. The service advisor walked me out to a running Q7. I started driving to work, but realized halfway that the key was not present. I looked at the FOB and noticed that it was for a different vehicle. I drove back to the service center through rush hour traffic and switched out to get the correct car. This was an honest mistake.The car was completed a few hours later. I went after work to pick up the vehicle, again driving through rush hour traffic. The car was ready to go. I started driving off, then about halfway home (again in traffic), the inspection reminder came on. This should have been reset by the dealer as this was the reason I was there. It shouldve been on the service technicians check off sheet. So now I have to make yet another trip back to have this reset because unlike the oil change reminder, this can only be reset by the dealer (or by using third party software which I dont own).Not impressed with the lack of attention to detail on this recent visit.

Michael at Audi Bellevue took excellent care of my car! Impeccable customer service.

This was my first car service experience at Audi bellevue after buying the Audi Q5 2020.My experience with service department was awesome! Always friendly, competent, explains everything to you so you can understand and professional.Really a big thanks to Danial, he truly exceed my expectations

These people dont mess around! I came into the Audi dealer to test drive and check out the 2019 Q7 during a brief 2-hour window I had in-between appointments. The staff showed me options, kept my interests in mind, and really took the time to talk me through the process. From the manager, the sales consultant, finance experts, and technicians, everyone was amazing and expedient working within my time constraint. I walked out of the dealer in less than 2 hours with a new vehicle! Everyone was honest, polite, and down-to-earth, thank you again!

Cole Lancaster worked with me for over 6 months to locate the perfect car for my teenage son. He showed us several cars, contacted me something came in, answered my endless questions and never seemed put out by any of the detail I required when finding a car. It was a long road, but we finally found the perfect car and Cole made it happen.

Fantastic Experience, which normally people do not say when purchasing a car. We worked with the Sales Manager Erik and he went above and beyond with the purchase of my Daughters first car. He was very attentive and explained in detail each part of the process. We needed to have my wifes signature on the registration for our trade in, and Erik followed me home ( where my wife was) from Bellevue to Puyallup....in rush hour traffic. I was very impressed with Audi Bellevue, and the entire staff and facility.

Great staff - been working with them for years, and they treat me and my vehicles well!

Great experience, buying a 2019 A5 Sportback. Professional staff, great test drive, quick negotiations, and within a few hours we were the new owners. Couldnt be more happy!

The process of buying a new car was as good as it could get at Audi Bellevue. Kirk Jensen did an outstanding job at listening to what I wanted and needed and responding in a profession and timely manner. I love the car and you made the experience of buying it wonderful. Thank you!

Great place,,they get thr job done...Fred fixed our family 2016 q7 the right way..we love the suv again like it was new

Took my 2017 Q5 in for service and some minor issues and was pleasantly surprised to have all the work completed, plus a few additional items completed in 1 day. Excellent communication.

Service was pretty good. Lady in reception helped me get the car key batteries and replaced them as well. Additionally, she also checked if there are any car recalls or not (even when I didnt ask for that). It was quite impressive! Thanks you Audi.

Had the recall done to replace the auxiliary heater. Left with the car after the work was done. Had to take the car back since the temperature control was not working anymore, was only blasting hot air. It took another 2 hours for them to fix it. As part of any quality check, you would expect the system to be tested before returning the car.

The Audi folks did a fine job taking care of the recall on my 2018 A4! Job was done earlier than I expected saving some valuable time. All the folks dealing with my care were pleasant and helpful!