Destiny was working alone till 12. I had 3 kids with me and she made sure to make me feel comfortable with them being kids! Lol she was so kind and extremely helpful. I would definitely recommend going into this store!! So glad I switched to Verizon and had Destiny help me. The change was so fast and easy!

Worst customer service I’ve ever experienced. Employee wasn’t even dressed in uniform, he was wearing a tye-dye shirt. He also ran up to the store as I was pulling in for my appointment. Wasn’t interested in helping me or the guy that came in after me from the start. Must be nice to get paid to tell people you can’t help them so you don’t have to actually do your job. Just drive to the Fairview Heights location and save yourself the time.

Watch their “discounts” and trusting that they will appear on your Verizon bill. We had a situation with a promise of a discount that didn’t appear anywhere on ANY of the paperwork. We will see the final outcome, and I will update my review based on the outcome of my providing them with evidence as to their folly and lies.Customer Service did reach out to us and we have a temporary resolution. This thing could have been avoided with better documentation/contract visibility.If the contract is fulfilled, I will update my rating at that time.

Today we switched to Verizon, we were apprehensive at first, but Johnny was very informative & welcoming, he made us feel comfortable & the transition was smooth. We highly recommend this location.

The people here are amazing. Well there was just one person at this location. She was very helpful and made sure I was taken care of. Would highly recommend this place.

Happy some of you like this place. The young lady that helped me screwed me over a couple months ago. My phone broke, even though I had insurance, was talked into a new one. Said would be no charge. Haha. Paying $60 a month more and Verizon says yep, too bad. Totally scammed me.

This was, and will be the most pleasant phone purchasing experience of all time! Staff are as kind and patient as they are knowledgeable! Would give 6 stars if it were an option! Bravo!

I came from Nashville TN to upgrade my phone here because of past experiences I have had here and usually a low wait time. Always reliable and trustworthy service. Derrick is very knowledgeable and all the staff was really nice. 10/10 recommend this store.

Johnny was outstanding. Great customer service.

Absolutely wonderful customer service! Both Skylar and Desirae (Hopefully I spelled their names right) were very helpful, accommodating, and excellent to work with!

Needed a phone charger for my vehicle.Service was very good. I am happy to have a phone charger that is working!

Received amazing customer service from Desirae, very helpful and polite.

I thought he did a really good job helping us, and he was extremely polite and awesome to talk to. Very accommodating and a very rare customer service worker to find. Had it my way if only deal with him.

Very welcoming ... Derrick was helpful, respectful and very professional. His honesty to my questions were helpful to me. Thank you!

The staff is so nice and helpful with any questions you may have. They even meet you at the door. I will recommend anyone to come to this location never busy at all. Darien assisted me with my purchase and I was very satisfied with the product.

My experience was great and Desirae was very informative.

Staff was extremely helpful inbb be the upgrade of two phones and purchase of two watches.

Darien provided great customer service and is extremely knowledgeable. I’d highly recommend using Russell Cellular.

Brandon was so accommodating and helpful. Explained everything to me. Thanks for all your help.

My screen went black and couldnt be fixed so I called the store and Derek answered all my questions. I came in later that day and Will was there. We figured out what would be the best for me. I didnt want to lose my pictures and he was able to start a backup on it with only using 1/3 of the screen. He told me to come back the next day since it was backing up over 1,000 pictures. When I came back Sean took care of getting me set up on my new Galaxy S20+. He was very knowledgeable and patient with all the questions I had. I was on a time crunch and he made sure to streamline the process for me so I could get out in a timely manner. I would highly recommend them for your Verizon needs! I will be going there from now on!

Great service and took care of all my requests in a timely manner. Very friendly staff. Would recommend to anyone

HAD A GREAT EXPERIENCE WITH VERIZON STAFF VERY FRIENDLY AND KNOWLEDGEABLE, PATIENT WILL RECOMMEND TO FRIENDS AND FAMILY

I purchased a Samsung Galaxy S20 from Microsoft directly and I needed a 5G simm card so I went to my local Verizon authorized retailer. Both employees at the store were busy with customers so I sat down and waited my turn. Darien was the first to wait on me. Darien is a friendly guy and didnt waste time getting a simm card installed and phone setup, then transferred my data from my old phone to my new one. I had close to 50 GB of data to transfer so it took awhile. Just a minimum charge and I was out the door. Excellent job all the way around. Thank you

Darla was so helpful with getting my new phone set up!!!

Walked in on a busy Saturday and Desirae greeted me and sat me down and went over options. Once I figured out the way to go she set everything up for me and took great care of me. Highly recommend visiting her at the Freeburg store or this store in Belleville. Thanks again Desirae for the awesome professional service

I can no longer say anything positive about this Verizon store. Nothing they have told me since moving my number from a pre-paid device to a post-paid has resulted in an accurate way. It took 4 business days to get a working device. They have no better success at calling VZW support than any other normal joe off the street. They said my previous billing would stop, it hasn’t. Ryan and Damien worked hard and stayed late, but apparently going to a non-corporate store isn’t worth the hassle.AVOID THIS STORE

Great fast service....was a smooth transition from AT&T!

Darien was absolutely phenomenal. So much that Wednesday my wife and I are going back to switch her provider and buy a new phone.Darien listend to me and answered all my questions.Based on my needs he guided me to the right phone and package, with complete knowledge of the products.Absolutely no pressure.Darien made my vist very comfortable.Thanks Darien. See you Wednesday.

Ryan is a Phenomenal Representative! I was in and out of the store in no time!

Person was very helpful and friendly. Communicative and even didnt charge me for testing a solution from Verizon. Had to drive over from the corporate store in Fairview Heights because the corporate store wasnt stocked with what I needed. 10/10 would come back.

They r great to do business with. Darien has has been extremely helpful!

Hannah was very friendly and helpful. Very pleased with her assistance.

Will did an excellent job with our visit there upgrading me to a new phone, however though, with only two reps there, wait time was too long. They need more help.

Darla was our sales rep, she was awesome and so helpful. The whole staff was very welcoming and helped us with what we needed included helping me cancel my old plan from my carrier o was with and picking a new phone. So so happy I decided to switch!i will be recommending friends and family to this location

Got here about 15 min before store closed. Which according to sign was 3 hours early already. Doors already locked. Still had customers in buildings.

Derek is always great every time I go in. He makes me feel comfortable while taking care of my issues.

Great customer service. Friendly and knowledgeable!

Switched to Verizon yesterday at this location and worked with Darian. He was friendly, knowledgeable, patient, thorough and very helpful.

The associate that my boyfriend and I were working with was amazing. Everyone in the store were so friendly and helpful. Highly recommend this store

Excellent service, and willing to go above and beyond to make sure everything was working well.

Nothing but good things to say about my visit!

I went in to get an upgrade on my phone since I had the iPhone 7 and it wasn’t working as well as it used to. I was helped by Nicole H and she was awesome! Fast service and she was hilarious/easy to chat with.

Ryan was very professional, quick, and understanding.

Derek was so helpful in getting me set up with a new phone and transferring everything to my new phone! The customer service from everyone that helped me was outstanding!

Absolutely the best customer service experience ever. Absolutely a better experience than the corporate location in Fairview. I was helped immediately and was informed of all my options for a new phone. Was able to get all the accessories I needed for my new phone! Highly recommended!!!

Got in and out. Professional staff. Helped me right away.

Fast service, very professional, Ryan is the goat

Great experience with fast friendly service

Awesome! That is all!

Jamal was very helpful & extremely friendly. We enjoyed our experience at Russell Cellular.

This is my favorite Verizon to go to! They are always so helpful and make me feel welcome every time I go in there. They are time efficient and have me in and out of there as fast as they can.

I went in today because I needed a new charger. They were so helpful and had me in and out of there as fast as they could. Very excellent customer service.

Nicole did an incredible job! I switched from an android to iPhone and she showed me how to use it on her own phone. Only thing was they are undermanned and could really use some extra help!!

Derek is the saleperson who sold me my S20 I have appreciated its durability and ease of use since buying it last year. Its a tough phone but it is also fast and has great computing power. The ten foot drop has saved it more times than I can count and the screen has never scratched. I took the protector off because the phone screens better. Well back to Russell. Ive always had an easy time with all the staff they talk to you and treat you with respect. Theres never a long wait and they have great accessories. All in all A great store. Im coming up on my next prepaid discount soon, ill be down to 35$ per month. Cant really beat that.

Do not waste your time either the employees dont know their job or are to lazy to do their jobs. Took a one yr old phone there as it stopped working to get it reset and was told it was an out dated 3g phone and they couldnt do anything but sell me a new phone. Went home called Verizon customer service was informed the said phone was a compatible phone and 4g they were able to fix and update over the phone. Also the phone was bought from them .terrible customer service. Also heard the manager comment on another customer that had run out to the car saying she refused to work on his problem the day before cause he had an iPhone 11 that wouldnt connect to his apple watch and thats not her problem.

Hannah and Darla were great. I wouldnt buy from anyone else.

I loved it 10 out of 10

Derek was awesome and upfront with us. Switching to Verizon was a breeze. Thanks so much!

All of the ladies were extremely helpful. They presented a great atmosphere and made my wife and I experience one of the best.

Sold two phones that were on sale. Never got the sale price. Got the run around for months until they finally blamed us for purchasing phones that didnt apply to the sale. Completely unwilling to admit that their associate misinformed us.

It was busy but they still got to us quickly

Best customer service and service with a smile.

Friendly staff but be ready for a long wait.

Great experience today..more personal service than the corporate stores.thank you.

Why does a phone that cost 379 bucks retail, cost 630 bucks at this store?

Very helpful

Friendly. Upbeat fast team work

Derek was excellent and fast . Sold me a new S20 5G and all the accesories great store great guy!!! Rinn Weygandt

Great experience upgrading my phone at Russell Cellular, he was helpful and very knowledgeable!

This is a great location if you are looking to avoid long wait times compared to the Fairview heights location. Yes it is a 3rd party location but they can pretty much do everything!

William at the Russell Verizon site was extremely helpful and patient.My phone crashed.Upon entering the store he greeted me with kindness and understanding and even though I was in full panic mode because of my phone crashing at the most crucial moment he dispalyed and exemplorated the utmost and textbook example of professionalism and compassion.I simply cannot express how much this meant to me as a long time and valued customer!!!He is the true definition of the term Customer Service!!!

Very busy after normal hours. It was pretty much a one-man show... Hire another person or better manage your people. My buying experience was interrupted by at least 3 or 4 other people including questions from another Verizon employee?

Excellent customer service! I was shopping on black Friday and it was a little busy, but the employee that helped me out was very polite and he was able to multitask helping me and another customer without skipping a beat.

Hello. I have had several issues with the Russell Cellular store located on Carlyle Ave in Belleville, IL. I just got off the phone with support and they told me I could surrender my phone back to the store I purchased it from. I drove to the store and the OPEN sign was on. I walked in and ANDREW was sitting there counting his drawer. He asked what do you need? and I told him I was there to surrender my phones. He then said we dont do that here, you have to go to a corporate location. I told him I had just spoken with support who told me that I could take my phones back there. Andrew then told me that the store was closed. I asked, how, when the OPEN sign was on and I had just walked in. He told me that they close at 8 and it wasnt his fault that I didnt read the hours on the store door. I got upset, as any normal customer would, and stated again that I was just there to give him the phones. He then told me that they were closed and I needed to come back tomorrow. As I was halfway out the door ANDREW stated (loud enough that I could hear) for me to come back at a decent time. I came back in and asked him what he said? Did he just pop off at me? He stated that I popped off at him first and that he had places he needed to be. I reminded him that I was a customer (because I still am) and that he cant just treat me this way. He then said that he was a human being. Which I informed him that I WAS TOO!!! He told me to leave or he was going to call the cops. This man, yelled at me. This man intimidated me and used scare tactics on me. I dont know if its because Im female; or because Im Mexican. I have never been so disrespected in my entire life! All I want to do is end things with Verizon and give them back their phones so I NEVER have to deal with them in the future. What a horrible place Russell Cellular is running!!

Awesome service by Derek and the entire store. Thanks!!!

There is maybe just one employee that is friendly and informative. The rest dont seem to know what they are doing at all and seem very uninterested. And while they are fumbling to find out what to do for your phone their computers will be down so they really cant help you

No wait, very professional and respectful...

This store is horrible worst staff. I asked a question about my network capabilities they said I have to pay them $25 dollars to answer my question.

Accidentally dropped my phone and broke it. I called and they had me a new phone set up and ready for me to pick up within 20 mins.

BESTPlace for all your cell phone needs!!!

Great experience!!! People were very helpful!!

Manager was very knowledgable and helpful. Was switching to Verizon from a different carrier. Process went smooth. Coming here for my new phones in the future.

Very helpful, friendly and knowledgable without the long wait time. Highly recommended!

Friendly but expensive, got a new phone quickly which was nice

Please dont waste your time go directly to a Verizon store . I was lied to went to talk to a manager was told the info I was told was wrong an they would not do anything. I left my Number for a senior manager to call me still waiting on the phone call. Thanks to Verizon Corp for fixing the problem

I always get my phones from Russell Wireless since their location is very convenient. Needed a new car charger and they had exactly what I needed.

Rebecca is nice and knowledgable!

Salespeople are always great. They are excellent when you have questions and willing to help when there is a problem.

Great customer service!

First time dealing with an authorized dealer. Id rather just deal with verizon on the phone and not pay the extra money.

Ebony was great, really appreciated her help, so friendly!

Friendly service

Great service

Very helpful

Its ok.