Store manager offers no solution to problems. The one person that signed me up for service failed to explain how to apply my nurse discount. (Still havent received btw) paying almost twice what I was quoted a month. Cant wait for my phone to be paid off to change back to my old service. Reached out to bbb twice still no resolution.

Worked with Shay and Dre today this store is amazing. Shay always helps me when I come into this store and every time she delivers!!!!! she goes above and beyond to make sure I am getting the best price and she goes over every promotion to ensure Im not missing out on sales. Ive been going to her for 2 years now and I refuse to deal with anyone else she understands me so well. Great job AT&T companies need more people like her.

Kevin took care of me in the Belleville store. He was able to accommodate every need I had with my cellular service and product I purchased. His customer service was A1.

The staff were lovely to work without we are problem solving an issue and they are very patient and kind. The issue is not with them but transferring to them our other carrier is being difficult. AT&T have been delightful.

Rodney was a great customer service rep. He helped us out when our mom couldn’t help us. He kept us laughing and fixed all our issues. Will definitely be coming back!

Rodney is an excellent worker. He answered all the questions about my bill that I brought with me. He offered new options and found a way for us to have a cheaper, newer bill.

Stopped in the store last night to quickly buy some earbuds for an IPhone that I have only had a short time. Picked up some that I thought would work, did not have my cheater glasses on and asked the rep if they were the correct ones, showed him my phone and what I was buying, he quickly glanced and said yes those will work. Unfortunately, they do not work with my IPhone, very disappointed as I needed them this morning early, so no time to exchange them! Yes, I know I should have checked them myself but with no glasses I couldn’t read the box. I trusted that I was given good information. I know it was the end of a Friday night shift and I would have never popped in that late if I had a phone issue that would take a lot of their time, I get it, it’s Friday, but it was just earbuds!

Alex and Josh assisted us with a phone upgrade and were fantastic. Not only did Alex help us with the upgrade but ensured we were not overpaying by researching our current plan and comparing against available offers. I HIGHLY recommend AT&T based on the helpfulness and kindness displayed by both.

Rodney was definitely a great customer service rep. He was very patient when my mother was angry and he took the time to help with every issue. We definitely appreciate it!

Very happy with Kevin at the Belleville Crossing store. Anticipated a long wait and was greeted and offered assistance as soon as I stepped in the door. Felt a little anxious prior to arriving but instantly felt at ease. His knowledge of the product and the way he explained the phone to me was top notch! Can’t wait to share this good experience with my family and friends.

You must see Kevin! He is very knowledgeable, courteous, super friendly and very help. He made my AT&T shopping experience so enjoyable. Go see Kevin AT&T Belleville Crossing super good kid. You will not be disappointed.

I have been a long time Sprint customer, but just made the switch to AT&T. I visited the Belleville location and was helped by Bing, one of the sales associates in the store. Bing was great to work with and made the process of switching cell phones and internet incredibly easy. He answered any and all of the questions I had.Bings manager Shay was present and attentive to all customers that came through. She was patient and went out of her way to assist customers with even the smallest of things like removing a phone case and cleaning their phone. I was impressed with the level of customer care they took.I highly recommend going to the Belleville location over any others!

Worked with Shay she paired me with Rachael. They both were so friendly. Shay helped me save so much money where I was paying 188 with Charter/Spectrum she was able to give me their AT&T tv for half of that price. I’m so happy I came in and talked with her.

Turns out, the Tmobile store has changed locations. Even though it wasnt the store I needed, it didnt stop Dre from solving a problem for me. He makes At&t look Good!! Thank You, Dre!

The people that work there are like shysters always trying to squeeze you for a nickel as theyre telling youre getting a good deal that night dont even know what theyre doing then they get difficult when you bring in a phone you want to transfer your data and turn it on its a long run out process Ive gotten rid of most of my AT&t services the phone is next its like you have to take a blood pressure pill to go in there unless you want to get ripped off

Alex did an outstanding and wonderful job in taking care of my family today. We had five phones being upgraded and she handled it with ease and professionalism.Thank you very much Alex for such an outstanding job today

I normally dont post reviews but the assistant manager at this local was so helpful and ensured that we were well taken care of. Her name was Shay, she told us. She told us if we liked our service from Kevin to leave a google review it would be greatly appreciated, so here we are. Store is well recommended.

Worked with Shay she was amazing. Got me and my son a phone on a great deal! Even convinced me to switch to their internet I can’t complain

This was a good experience, I was very pleased with the service. Great service. Shay was amazing thank you for everything

Breaking your phone (or dropping it in the toilet like my wife did) will ruin even the best days! Huge thanks to Bink and Josh for being awesome at their job and turning the day around. My wife is walking out with a better phone for a better price! Definitely recommend this store! Great customer service!

This store has changed managers a few times but today I came into the store and saw that Shay was their new assistant manager, definitely the best decision for this store she was so knowledgeable and helpful. She truly aims at saving customer money and giving great customer service skills. She’s personable & I love that.

Just had an excellent experience at the Belleville Crossing AT&T store. I was greeted immediately by Lori who placed me with Shay. She was amazing! Her knowledge was overwhelming and set my family up with new phones! I was a 20 year Sprint customer and am happy to be part of the AT&T family.

Darrian was one of the most informative people I’ve ever talked to at AT&T. Got me set up with a first net account. Her manager Shay was also very helpful with the process and was able to let me know about the amazing promotions!

Alex & Shay are the absolute best! I bought phones from Tra @Target in Belleville & he lied to me just to make commission! Told me my bill would be $120! But when I came to the store they said it was going to be $190. But they worked their magic to get my bill to be where I need it!! Please switch to AT&T, & have these Awesome ladies get you a great deal!!!! Belleville crossing store.

This at&t and the employees were hands down the most welcome Ive felt in a public place. Great Job!

Worked with Rachael and she had her assistant manager help named Shay, they were amazing. So nice so friendly. Didn’t try to force me to buy products Shay wrote down all the numbers & amounts my new plan would change to and that made my experience so much easier to understand! If you are at this store ask for these 2.

Alex and josh were great helping me step up my internet and getting me started with my new phone I will be coming back more for help when I need it. Good job guys keep up the good work

Always seems like the store is understaffed even though I had scheduled 3 days prior. Had to wait nearly 15 minutes to get to be seen by a tech. Alex did an amazing job of getting our issues resolved, and with enthusiasm.

Worked with Shay and Kevin. Shay is so pleasant and authentic I loved our experience. I would recommend her to all my family and friends. This store is great

The assistant manager Shay was amazing! I came in she got me in gave me a quote on a new phone got someone to help me quickly and I walked out with new phone, new plan, better discounts and a lower bill. She really took her time with me.

I’m so excited to be leaving ATT with a new I Phone and Apple Watch Kevin Gude my sales consultant was so sweet and informative helped me with everything Thanks Kev 😉

Best place, for phone services or to get a new phone. Very nice customer services, Kevin was very kind and patience with me on getting a new phone. Love the service. Highly recommend to go to Belleville at&t

Kevin and Shay were very friendly and informative about all of the different phones and what would fit our needs best. They also explained what charges we would see and the importance of certain accessories. It was one of the best phone experiences that we have had so far!

This place is awesome! My wife lost her phone and they were able to help me find the phone by pinging the device. 5 Stars do not go high enough for the staff at the Belleville Location. Thanks again!

Alex &Josh are some amazing people . Alex greeted me with such high vibrations this evening as soon as my big toe touch the carpet ! I was adding a friend to the line and cane out to a much cheaper bill !! I love AT&T as is coming from another carrier but I truly swear by their CUSTOMER SERVICE! Alex even Fix the issue with my account! Amazing people and service can’t beat that ! I love this location overall ! Go in the store to visit, you won’t regret it !! Thank you all to this location !!!

Shay and Bing offered excellent and timely service. Both patiently explained various promotions (so that I could receive the best deal possible) AND expertly transferred my information from my old phone to my new one. I suggest both this specific store (and Shay and Bing’s expertise) to anyone needing a phone or television service.

Had a great experience today! Shay was so helpful professional and her knowledge really helped me with my plan choice. The store is clean, staff are friendly and I feel comfortable here with everyone masked. Would highly recommend this location and sales rep!

I really like the customer service especially shay she was very helpful and kept a smile on her face she got the job done really quick and I was out the door shout out to shay😘

Top notch world class customer service !I walked in completely clueless as to what to do since Asurion still had not mailed my phone after a whole week. I spoke with Bing and we made a call to figure out what was going on. Then, just about everyone in the whole store helped me get set-up with a new iPhone! Josh, Kevin, Bing, and the pretty lady with the gorgeous braids gave me lots of useful information and treated me as if I were family and I can’t say thank you all enough.

Alex was fantastic after having a terrible experience on the phone I came in store and she went above and beyond to help if you ever need help I recommend her. And she also showed me how to use the apps I’m so impressed with her.

Great service without any wait

Ive been with them for years. I always receive food customer service but feel held hostage. Sometimes we receive no explanation on why our bill has so many hidden up charges. Cell phone companies......

Dre and Shay took great care of me and hooked me up today. I really appreciate the great service!

Great experience at this store! Bing was super helpful and answered all my questions. He took the time to walk me through my plan and helped me upgrade. Thanks Bing!

Shay and Darrian were awesomeee! So friendly and patient with me. Gave me the best pricing and deals that were available to me. I will be recommending to my family and friends from now on!

Alex and Darrian did an AMAZING job helping us get upgraded and save some money!! Will definitely come back and see them again.

Customers service was greatI recommend this store to anyoneI been with at&t for over 10 years.

Darrian and her manager Shay were so very helpful in helping me pick out a phone that fits my needs. I reccomend this store to all my friends and family.

Alex was a great help and made the experience painless and also saved me money on my monthly bill. She was very pleasant to work with!

Received outstanding service from Rachael Canetti. Highly recommend this store, and especially Rachael. By far the best store in the area.

Worked with the assistant manager Shay she was amazinggg! She went above and beyond for our service and made sure we were satisfied.

I was very satisfied with the service. They went out of their way. I would rate the service at a 10. I would definitely come back.

Kevin, was absolutely awesome and efficient. His knowledge on Apple and Samsung products is unrivaled. I purchased my iPhone 12 Promax from him and will be going to get my watch as well. If you go to this location, definitely ask for him. Great job and I will be sending my friends as well!

Alex was awesome to work with, friendly and very informative. Store manager Joshua played a very active role and together for me the best deal. Thanks to both

The new assiant manager Shay was great! She was so knowledgeable, friendly. I will recommend this store to my family members

Rachael was a Fantastic CSR Customer Service Representative. Great personality, and work knowledge. Purchased & switched carriers for 5 phones in 2HRS. Lightning fast, Awesome service. Thank you Rachael!

Shay was amazing she fixed my issues from Target Im so satisfied with her customer service. I will recommend my family to her going forward.

Came in to switch things out on my plan and get a new watch.I was dreading this, knowing that usually a trip to the phone store means 4 hrs of waiting annnnd I had my 7 and 5 year old with me. not only did I get excellent service from Bing, the rep that helped me but it was super fast and they let my kids walk around and touch all the phones😂. Associate Bing and his mgr definitely made my trip to the store so much easier and my kids act enjoyed it ! i will only go to the Belleville location from now on ! Excellent service and customer appreciation!

Kharen gave us great customer service! She was super helpful, informative and friendly. We were in and out with our purchase in record timing. We were very satisfied with our visit!🤩

Dre,Darrian, and Tim were amazing and took very good care of us.

Robin was very nice helping me set up my att tv service and my new iPhone

Avoid the Belleville store. After 3 visits to the Belleville store and numerous visits to the Fairview store, it is clear where the better customer service reps are. When I go into the Belleville store, nobody approaches me upon walking in and if I talk to a rep, it feels like Im bothering them. I will always drive the extra 20 minutes for Fairview.The two stars is just for the good location in case I need to go in there close to closing time and cant make it to Fairview.

Jordan was awesome! Made the new phone transfer so smooth and easy. All staff encountered were awesome!

This place is great. Staff was great. The manager put their tv on cartoons for my younger siblings while we upgraded our phones. Thank you for that Shay and Kharen. I will recommend all my family and friends to this store.

Rachel was absolutely nice, she helped us with everything that we needed help with . Very patient, thanks again❤️

Ren was great helping me with my phone. I needed some advice on it and she gave me great service.

Kevin was great to deal with. We brought our two children and they can be handfuls when having to show patience. Thank you Kevin!!!

I was able to get in to get a new phone. The process was quick and painless. The rep was able to set up an appointment to help switch my stuff over since I didn’t know my apple password. It was one of the best experiences I’ve had. Highly recommended this store and the people here.

Excellent experience at the Brentwood ATT store. Jordan was professional, friendly, and knowledgeable!

Ren and Josh helped me set up my box for AT&T TV today and i appreciate their help! Great customer service

Joshay and darrien were great! They really deserve a raise. I love my experience everytime I come to the store

ALEX WAS TOTALLY AWESOME! She made my year!!! Due to some bad information from a different att rep online i cancled my service. This rep advised me that tgere was no plan for Mexico and it would cost. 30cents per minute and that was ridiculous and Alex advjsed me that with tge correct plan it would not cost me a penny extra. Att lost a good customer, bjt thanks to Alex, they got me back! ALEX WENT ABOVR AND BEYOND FOR ME ITS BECAUSE OF ALEX I AM BACK AT AT&T AND AM VERY HAPPY!!!!!

Great experience at Belleville AT&T store! Robin was a huge help explaining the different phones and getting my new iphone 12 set up.

Had a great time with Rodney and Darrian. They were able to get me what I needed. Thanks for helping me. Josh, didn’t know about the “brick” but I know now. Lol😅 Thanks for great customer service! I’ll recommend this store always.....🤩

Shay signed me up for internet on 1/28/21 and the customer service skills were unmatched. Loved that about her.

Was very curteous, professional, and confident in her job and explaining all instructions, also efficient.

Kevin set me and my wife up with upgrades on our phones and provided good service

Very good service everyone that helped us was very nice and understandable. They answer questions we had very promptly and correct just an overall great experience

Bing helped me upgrade my phone today and he was really sweet and helpful.

Rachael was super informative and helpful in assisting me get a new iPhone 12. She was very knowledgeable and I highly recommend this location!

This store is great, awesome staff

Thank you so much jJosh Fleming for taking such good care of me and my family. Exceptional service at both the Glen Carbon and Belleville locations!!

Shay was very helpful, made my experience so casual. This store is great

Came into the store was greeted by Shay made everything so casual, she was very knowledgeable and helpful. This store was awesome!

Kharen and Josh were great and I will be back to this store for any of my future needs!

Shay was amazing and helped out so much. I will never go to another AT&T store again. Belleville crossing is always amazing and super helpful!!!

Kevin did a great job assisting us. He was patient with our boys and questions. We will be back to use this store again.

This store was amazing. And I dont have att but I m going to switch thanks to shay!

Alex helped me set up my new phone and my internet bill, I really appreciated her help today.

Joshay was wonderful, helped me find a solution for my daughter’s phone. Discussed all of my services to make sure I’m getting the best price. She’s literally the best when it comes to saving money she always find a solution that makes sense for her customers. Made me feel comfortable the whole interaction. Definitely recommended her to all of my family members. They love her as well. Great store, awesome service, friendly staff!

Alex is so helpful and knowledgeable. She is very personable and just all around awesome!! She needs a raise.

My representative Rachael was very helpful. She helped me and my daughter set up my tv and internet. There were some issues but her and her manager Ronald fixed our issues!

Loved my visit at the Belleville store! Rachael was very nice and I couldn’t be happier!

Kevin was very patient and kind to me while setting up my new phone!

I came into the store today to purchase some phones. Bing and Shay are two of the best associates that anyone could ask for, I will always choose this store to do any business that I have with ATT

Kevin was a great help setting up our phones and getting the best deals on our phones.

Shasta at the Belleville location is why I am a loyal AT&T customer for my cell phone and TV & Internet. She always is so helpful when I have questions or need help to pay my bill.

Everyone at the Belleville AT&T store always does their best to take great care of me and my needs. Highly recommend visiting this location because they care about your experience.

I needed a new phone and Kevin was kind and courteous and helped me set up new internet and tv!! thank you kevin and belleville store!

Was in and out in 20 mins. Quickest ever from any att store and my problem was fixed! Thank you all for your hard work during this pandemic.